Supervising Senior - Technical Accounting
Connor Group job in Boston, MA
We're looking at you-high-achievers, challenge-seekers, and innovation-chasers.
Professionals who never shy away from complex problems. We hire the top 1% and let your talents soar.
Connor Group is hiring remote professionals for this position, with the obligation to work onsite at a client location when required. Additionally, professionals may utilize our offices across the U.S. if one is available in your area and your personal situation warrants it.
We are only open to hiring candidates from the following Metro areas: New York, Boston, Washington DC
Are you an intellectually curious, deal oriented professional who enjoys coming up with innovative solutions to complex business issues? Connor Group is seeking professionals who want to build off their existing accounting, operational, and industry experience. We execute finance projects that add value to our cli\within their finance, accounting, and operation departments. From complex technical accounting and financial reporting issues to finance software implementation and automation, joining Connor Group will help you exponentially to further develop your career and expand your experience base.
Connor Group is a specialized professional services firm of Big 4 alumni and industry executives. Our team of highly experienced professionals assists financial executives with their most complex business needs, including Accounting Advisory, Financial Operations, IPO, M&A, and Managed Services.
Responsibilities:
Add value through complex transactions including IPOs, SPACs, M&A, and Divestitures.
Add value to clients to successfully prepare and complete audits
Begin to understand and assist clients in technical topics and financial reporting areas which can include, but are not limited to:
Revenue recognition
Stock-based compensation
Leases
Fixed assets
Accrued expenses and other liabilities
Financial statement preparation
Account reconciliations and cut-off
Income statement classification and allocation
SEC reporting
Quarterization
Detailed revenue analysis and revenue recognition
Assist in drafting or review complex sets of financial statements with disclosures
Assist in SEC Reporting, including 10K, 10Q and other filings
Identification and application of technical accounting guidance to client situations
Identify, analyze, and discuss generally accepted accounting principles on client projects, when necessary, with the Manager, Senior Manager and engagement partner
Identify complex accounting issues and bring them to the attention of engagement leaders for resolution
Desired Skills & Experience:
GPA of 3.5 or better
Rated top 25% of Big Four class
Bachelor's degree in accounting or equivalent required
2-5 years of prior experience in public accounting required
CPA preferred or actively pursuing completion of certification
Ability to take responsibility and account for his/her own work
Hard working, detail oriented and ability to work independently
Ability to work well in a team atmosphere
Professional and personable demeanor
Proven solid verbal and written communication skills
Passion for helping clients with a strong interest in technical accounting
Aptitude for technical accounting research and self-education, desire to learn and be an expert
Proficient in the use of Microsoft Office Suite with strong Excel skills
Some travel required (About 10%)
Connor Group is committed to celebrating the value of diversity in a globally connected business world. Our team culture is collaborative and encourages team members to take initiative. Our professionals are committed to excellence, growth, and integrity. By focusing on innovation, we continue to raise the bar on excellence and deliver greater value to our clients.
At Connor Group, our professionals are provided with resources and opportunities to help achieve their professional goals while maintaining a healthy and happy work life balance. From health insurance packages and wellness programs to our one-on-one coaching program and career development opportunities, we empower our professionals by investing in their growth, health, and happiness.
Visit the following link for information relating to New York's Pay Transparency Act:
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#LI-Remote #LI-Hybrid #LI-Onsite
"We know that difficult problems attract some of the brightest and most courageous people in the world."
Jeff PickettConnor Group Founder and Chair
Auto-ApplyFacilities Administrative Coordinator
Boston, MA job
(TCB)
Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where all people can thrive.
Position Description:
The Facilities Administrative Coordinator will be based in the Boston Corporate office and will have the responsibility for providing direct comprehensive support to the Director of Facilities & Maintenance on various tasks as assigned. S/he must be able to interact both with TCB team members and residents and communicate effectively using sound judgment and maintaining confidential information. S/he must demonstrate independence and initiative as well as an enthusiasm for the Organization s mission. S/he will support the facilities and maintenance department in best achieving TCB s strategic plan, in striving to be the management company of choice and in growing the size and strength of our portfolio. This position also serves as a member of the Risk & Safety, and the Sustainability Committee for the organization.
Essential Functions:
Administrative and organizational management of multiple due dates and reporting deadlines including NSPIRE inspections with direct responsibility of uploading pertinent data as required within specified deadlines
Preparation and presentation of reports, statistical graphs & charts, presentations and other materials for meetings and correspondence
Assist the Director of Facilities in needed support related to facilities tracking and initiatives which include Work Order metrics, new vendor set up procedures, Building Information database and Utility Use data compliance and benchmarking as required including Data Aggregation, Report Running & Distribution, setting up new properties with YES and tracking deadlines
Execute general clerical duties, including but not limited to photocopying, faxing, scanning, mailing, and filing, maintenance of files, both hard copies and electronic filing system, distribution, and management of incoming mail, uniforms and other materials
Answer vendor emails requesting specific information or data used to provide analysis, reports and proposals
Prepare and send out Request for Proposals (RFP) for vendor bids and projects as needed
Support tracking of Project Manager role projects and deliverables with costs
Set up new vendors for Facilities & Maintenance departments
Other duties as assigned
Knowledge, Skills, and Abilities:
Excellent computer skills (experience with MS Office Suite necessary, knowledge of Adobe Pro Suite, and solid PowerPoint skills preferred) and have the ability to operate varied office equipment
Ability to organize meetings (contact attendees, prepare agendas, keep minutes, distribute notes, etc.
Ability to undertake, balance, and manage multiple simultaneous tasks, requests, and assignments in a poised, organized, and professional manner, with exceptional organizational skills
Outstanding customer service skills for working with staff and vendors
Excellent interpersonal skills, ability to lead people and get results through others. Must be empathetic and able to manage complaints and concerns from challenging situations
Ability to independently create Microsoft Office programs (Word, Excel, Project, PowerPoint, etc.) presentations, correspondence, and reports
Demonstrated ability to quickly learn new software programs, processes, skills, and information
Must possess the ability to communicate effectively with all levels of management, employees, TCB residents and outside contacts in person, in writing, and in presentations and must have the ability to convey issues and problems clearly both in writing and orally
Must be able to work autonomously as well as function as part of a group, and must be comfortable leading/directing small groups as may be required
Must be trustworthy, ethical, reliable, and dependable
Education & Experience:
Prior experience providing Facilities & Maintenance administrative and project management support for a large portfolio
Affordable Housing, Property Management or Real Estate experience is strongly preferred. Some knowledge of residential property management or facilities/maintenance is a plus
Proven customer service and communication skills or willingness to seek and pursue additional training.
Prefer 2 years of higher education associate degree or equivalent
Benefits
Medical, dental, and vision insurance
12 Paid Holidays & tenure-based PTO accruals
Employer contributions to Health Savings Accounts
Company paid Life & Disability Insurance
403(b) retirement plan with company match
Tax-advantage accounts: commuter/parking, medical & dependent care FSA
Hospital & Critical Illness Insurance
Confidential, 24/7 Employee Assistance Program
Pay range: $55-65k
The Community Builders is an equal opportunity employer.
Assistant Property Manager
Chelsea, MA job
Competitive Salary Offering $50,000 annually.
PK Management, LLC, A leading property management company in the multi-housing industry, has an opening for a Full-Time Assistant Property Manager for Chelsea Square and The Greenhouse. We are seeking a self-motivated and a career-minded individual to join our team. Professional and friendly work environment. Equal Opportunity Employer.
Job Summary
Overall responsibility for providing support to the Property Manager including general management and certification/ recertification processes at Section 8 housing properties. This position operates within and contributes to an environment in com- pliance with Fair Housing laws and Equal Employment Opportunity.
Primary Responsibilities
Annual and interim recertification of residents.
Conduct interviews and review applications of potential residents.
Assisting residents, answering questions and documenting service requests; consulting with service coordinators, when necessary.
Update tenant listings and waiting lists.
Process move-ins and move-outs.
Unit inspections.
Monthly reporting.
Purchasing supplies and paying bills in a timely manner.
Appear in court for eviction proceedings.
Other responsibilities as assigned by Property Manager or Sr. Property Manager.
Rent collections and ledger reconciliation.
Essential Skills and Abilities
Administrative Skills - general office duties, answering phones, creating memos, email correspondence, knowledge of HUD regulations/policies and One-Site manual.
Analytical Skills - ability to use statistical data for the recertification process, ability to determine resident turnover and rea- sons why residents are moving, ability to determine resident needs.
Communication/Language Skills - ability to communicate with residents, other site-level staff, corporate office staff, vendors and contractors.
Computer Skills - Outlook, Excel, Word, Internet, One-Site.
Coordinating Skills - ability to organize and maintain tenant files, coordinate monthly activities and maintain waiting list.
Creative Skills - ability to design flyers, calendars, bulletin boards, activities and forms; ability to promote property through marketing and leasing efforts.
Leadership Skills - ability to motivate others and operate as a team; ability to take initiative and delegate work to others; abil- ity to handle emergency situations.
Mathematical Skills - ability to calculate social security rates, rent payments and pro-rations; ability to maintain purchasing and declining balances.
Other Skills - confidentiality, customer service, patience, professionalism, teamwork.
Research Intern
Boston, MA job
Berkshire Residential Investments is a people-first real estate investment company who values not only the impact we make as a company, but the time we spend together in our high-performing teams. We value individual skills and perspectives to allow us to best serve our employees, investors, residents, and other stakeholders.
Why join us
At Berkshire, we believe in cultivating future leaders. Through our 12-week Summer Internship Program, you'll gain practical experience in real estate investment with hands-on opportunities through projects and real-life situations, learn from the best in the industry, develop a robust professional network and contribute to impactful projects.
What You'll Experience
Mentorship - Work closely with a dedicated mentor who will provide guidance, feedback, and support throughout your internship, helping you navigate both professional and personal development
In-Depth Panel Discussions - Engage with our functional leaders through panel discussions designed to give you an insider's view of the real estate investment business.
Meet & Greet with Leaders - Network with our senior leadership team and gain valuable insights into the industry. You'll have the opportunity to ask questions and seek career advice
Property Tours - Take part in guided property tours of key assets in our portfolio and get behind the scenes look at the operational aspects of real estate
Volunteering Event - Give back to the community while building relationships with your fellow interns and our team. Our volunteering event is a great way to make a difference and enhance your teamwork skills
Project Presentation - At the end of the summer, you will prepare and deliver a presentation to Berkshire's Senior Leadership Team summarizing a project or key task that you have been working on at Berkshire, the insights you gained through your internship experience, and recommend any process enhancements.
What you'll do
Under the general direction of the SVP, Head of Research, Chief Economist, you will assist in developing market analysis tools and reports
Automate production of various research dashboards and reports using internal and external data sources
Who we're looking for
Current student pursuing a bachelor's degree in Real Estate, Finance, Business or a related field with an anticipated graduation date in 2027
Strong knowledge of Excel/PowerBI, SQL, and relational databases
Experience in Microsoft Word, Excel, PowerPoint, Outlook or similar programs
Available to work in person from June to mid-August (approx. 12 weeks) from 9:00 am-5:30 pm, Monday through Friday
Ability to present findings to senior leadership
Able to maintain strict confidentiality
Detail oriented and organized
Effective written and oral communication skills
Excellent customer service and collaboration skills
Objective thinking skills
Have an aptitude for learning and be comfortable working in a dynamic environment
Ability to communicate and work with different departments throughout Berkshire
We believe
Berkshire Residential values diversity, equity, inclusion and belonging. Berkshire is committed to providing equal opportunity in all practices, including employees and applicants for employment. We ensure that decisions affecting employees are made without regard to their race, color, creed, national origin, age, disability, gender, gender identity, sexual orientation, or any other protected status.
Service Maintenance Manager
Boston, MA job
(TCB)
Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where all people can thrive.
Position Description:
Under the direction of the Community Manager, the Service Maintenance Manager (SMM) is responsible for all the physical operations of the community, particularly the preservation and maintenance of the asset, preparation of market ready homes and providing ongoing service to the residents. The SMM is a working maintenance manager position requiring to lead the maintenance team members and perform hands on work duties. A primary role of the SMM is to deliver leadership, mentoring and direction to enhance the skills of employees and foster a collaborative and positive work environment in accordance with TCB policies and provide a quality living environment for all residents. Located on Tremont Street in the heart of Boston's South End, the "Historic South End property" is a scattered site consisting of 29 historical buildings.
Essential Functions:
Provide direction, guidance, and supervision to all maintenance team members and vendors/contractors at the community
Manage and participate in the completion of routine and preventive maintenance work orders and unit turns in a timely manner including scheduling vendor contracted services. Review completed work orders and unit turn for quality of work and repair trends to address.
Provide training to maintenance team to ensure proper performance of their functions and consistency with company policies, procedures and safety standards
Oversee cleaning, painting, interior/exterior decorating and maintenance, landscaping, snow-removal, replacement of light, plumbing, electrical work, roof repairs, appliance evaluation and other repairs.
Manage preparation and make repairs for REAC/HQS inspections and audits.
Participate in financial review with Community Manager on maintenance, utility and capital related expenditures to meet budgeted goals and enhance knowledge of operations.
Complete budgeted capital improvements and manage vendors service contracts (HVAC, Pest, Snow, Landscaping, etc.) by developing scope of work, managing the competitive bid process, and monitoring completion of capital projects and vendor services.
Manage maintenance shop and inventory to company standards and lead with a safety mindset including wearing appropriate PPE.
Available for weekend work, on-call rotation and emergency service call duties.
Physical Demands & Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to remain in a stationary position 50 percent of the time.
Commutable radius to property
Must be able to ascend/descend a ladder
Frequently moves equipment weighing up to 50 pounds across sites.
Constantly works in outdoor weather conditions.
Knowledge, Skills and Abilities:
Leadership skills and understanding of effective management of personal development and career paths for all employees desired
Strong Microsoft Word, Excel, Outlook and Yardi or other industry software experience required
Excellent verbal and written communication skills required
Knowledge of Federal Fair Housing Laws & Guidelines a plus
Excellent Customer Service skills required
Bilingual a plus
Education & Experience:
High School diploma or equivalent required.
5+ years of multi-family type operational management experience, preferably with a comparable role in multi-family experience
Experience in training, budget development and managing expenses; bid and managing vendors, service and general building contractors are essential skills.
One or more industry-Trade certifications/Degrees (NAHMS, CAMT, OSHA, HVAC, ETC) required.
Willingness to get any required certification(s) within 6 months of hiring to meet any specific site/area needs.
Knowledge of all hand and power tools, cleaning supplies, and protective equipment.
Benefits
Medical, dental, and vision insurance
12 Paid Holidays & tenure-based PTO accruals
Employer contributions to Health Savings Accounts
Company paid Life & Disability Insurance
403(b) retirement plan with company match
Tax-advantage accounts: commuter/parking, medical & dependent care FSA
Hospital & Critical Illness Insurance
Confidential, 24/7 Employee Assistance Program
Pay Range: $32-35/hour
The Community Builders is an equal opportunity employer.
Community Life Service Coordinator
Worcester, MA job
(TCB)
Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where all people can thrive.
About Community Life
Community Life (CL) is The Community Builders (TCB)'s place-based model that uses healthy and stable housing as a platform for connecting our residents to services, community resources and opportunities so they can thrive. By creating programs and building strategic partnerships with residents and local stakeholders, CL helps create pathways to opportunities in early education, economic mobility, youth development, community engagement, voting registration, healthy living, and resident leadership.
Position Description:
Reporting to the Director of Community Life - New England, the Community Life Service Coordinator (SC) develops and coordinates support services for residents living at Merrick on the Square, Sever Square and the Lofts at LoomWorks. The SC will ensure resident and community success through close work with property management, building and sustaining relationships with local and regional partners, planning programs and other on-site opportunities for residents, and working one-on-one with residents to assist them in achieving their goals.
TCB is a recipient of a grant awarded by the Massachusetts Community Health and Healthy Aging Funds (MACHHAF) focused on TCB s Worcester properties to expand permanent supportive housing and Community Life activities, resident leadership, physical and mental health, and youth enrichment.
Community Life Service Coordinator role at TCB
Build relationships with residents to better understand their needs and aspirations and connect them with local resources and opportunities.
Develop strategic partnerships with local service providers; bring programs to the property and
Conduct the Community Life Questionnaire
Develop an annual Community Success Plan, a strategic work plan that includes strategies, activities and partners necessary to impact CL outcomes
Work closely with Permanent Supportive Housing partners to coordinate services and resources for the residents who are also PSH clients and accurately track related activities.
Work closely with corporate team to ensure all activities specific to the MACCHAF grant are implemented
Conduct new welcome orientations for new residents
Create consistent outreach and communication with residents, including monthly newsletters, flyers, telephone calls and door knocking
Use of TCB's data collection and analysis systems, CL Connect and Power BI, to document services provided to residents and outcomes achieved
Participation and coordination of resident support and resources around housing stabilization issues such as late rent payments, housekeeping and other lease compliance issues
Participate in ongoing professional development, at least 12 hours per year that pertain to the CLSC position
Recruit and lead volunteers and interns to assist at the properties
Attend regular supervision meetings, and site team meetings
Other duties and responsibilities as requested
Here s what we re looking for
Experience building and maintaining effective partnerships and working with social service providers and other organizations
Demonstrated management ability and interest in motivating and energizing site staff and partners
Demonstrated experience and expertise in using data and evaluations to inform practice and program design
Experience engaging, communicating and collaborating with residents of diverse socioeconomic and cultural backgrounds, including in areas relating to housing stabilization and goal-setting
Excellent organizational, communication (oral and written), and problem-solving skills
Strong personal initiative, attention to detail, and ability to work independently
Bachelor s degree, 2+ years of related experience
Strong preference for a bilingual Spanish speaker
Benefits
Medical, dental, and vision insurance
12 Paid Holidays & tenure-based PTO accruals
Employer contributions to Health Savings Accounts
Company paid Life & Disability Insurance
403(b) retirement plan with company match
Tax-advantage accounts: commuter/parking, medical & dependent care FSA
Hospital & Critical Illness Insurance
Confidential, 24/7 Employee Assistance Program
Pay: $55k
The Community Builders is an equal opportunity employer.
VP, Compliance Officer - Asset Management
Boston, MA job
Division: Asset Management
Department: Berkshire Wealth Management
Reports to: Managing Director & Chief Investment Officer, Wealth Management
Status: Exempt/Officer
Grade: 12
Salary Range: $80,083 - $170,031
Location: Hybrid - Boston, MA - 60 State St
Purpose/Objective:
The VP, Compliance Officer - Asset Management will develop, strengthen, and maintain the compliance and regulatory processes for the Asset Management division. This position will provide leadership and strategy for the compliance and risk management of the Wealth Management (Trust department) business and the Berkshire Banc Investment Services business. The VP, Compliance Officer is also responsible for understanding and advising on the securities industry, investment management, regulatory rules, product suitability, and firm policies and procedures.
Key Accountabilities:
Oversee the asset management compliance and testing programs. Develop and maintain department Policies and Procedures to ensure compliance with internal and regulatory requirements. Monitor to ensure adherence to these policies and procedures and identify potential risks.
Identify, assess, and effectively communicate new or changing regulatory issues and market trends.
Serve as the primary contact for internal audit, external audit, and regulatory examiners, including the preparation of workpapers and documents. Ensure implementation of audit and exam recommendations.
Monitor for risk exposure and other compliance issues; recommend appropriate level of action where exposure or risks are identified.
Effectively maintain internal vendor, risk management and compliance monitoring. Ensure updates are made as processes and systems change.
Collaborate with the management team regarding new business, administration, marketing, operations, client reporting, investments, and technology to create and refine policies and procedures that will adapt to an evolving work environment. Participate in the planning and establishment of compliance standards and controls as new technology is integrated.
Provide oversight to the internal bank controls that Berkshire Banc Investment Services and Berkshire Wealth Management is monitored on and adheres to. Review compliance testing and perform policy maintenance and make appropriate recommendations.
Provide direction and guidance to business associates on investment advisory and trust administration compliance issues, including fiduciary responsibility, advisory regulation, and permissible activities under firm policy, FDIC and state Trust regulations, state guidelines, and the Investment Advisers Act of 1940Maintain Regulatory Compliance Calendar. Attend corporate compliance and fraud team meetings. Present revised procedures and policies to corporate committees.
Foster a compliance centric culture and appropriate risk appetite for the business. Lead various compliance projects as requested.
Ensure compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by one's duties.
Education:
Education in finance, business, legal or related.
Bachelor's degree required.
Experience:
Subject matter expert with 7 plus years of experience in compliance and at least 5 years of compliance experience in the investment brokerage, bank and trust industries ensuring compliance with regulations.
Comprehensive understanding of operational risk, investment risk, regulatory risk, and related areas.
Knowledge of trust accounting and administration, financial advising and fiduciary practices for FDIC, SEC, and state regulated entities preferred.
Experience and success in interacting with auditors and regulators.
Skills & Knowledge:
Broad knowledge of securities products, investment advisory services, brokerage offerings, and related regulatory requirements.
Understanding of fiduciary responsibilities and appropriate disclosure of conflicts of interest.
Comprehensive understanding of operational risk, investment risk, and regulatory risk.
Experience working with the FDIC, SEC and/or state regulators.
Familiarity with reporting requirements of banks and related compliance policies.
Strong ability to work independently and as a team member.
Solid business judgement and ability to effectively communicate and implement change.
Ability to communicate effectively and in a clear and concise manner, both verbally and in writing, with all levels within the organization.
Proficient in Microsoft Office products.
Some travel may be required.
We endeavor to make this site accessible to any and all users.
Berkshire Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. If you would like to contact us regarding the accessibility of our website, need assistance completing the application process, or would like to request alternative methods of applying, please contact us at ********************.
Call Center Representative
Worcester, MA job
Division: Retail Banking
Department: Customer Support Center
Reports to: Call Center Manager
Status: Non-Exempt
Grade: 6
Pay Range: $19.00 - $31.86
Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location.
Location: Worcester - 386 Main Street
Purpose/Objective:
Provides superior customer service and demonstrates desire to help responding to calls from both internal and external customers. Serves as the customer service telephone liaison for Berkshire Bank. Responds to inquiries, performs research to resolve issues, educates customers, and promotes Berkshire Bank's products and services. Identifies and offers new opportunities and solutions to meet customer's needs.
Key Accountabilities:
Responds to incoming calls from both internal and external customers. Ensures excellent customer service by responding to general account inquiries, deposit and loan rate requests, information about products and services, Online Banking and ATM/Debit Card issues. Performs PIN resets, Online Banking and e-Statement set up and check order requests. Compiles information from customer and files EFT complaints for reports of unauthorized electronic activity on accounts. Follows through with all customer issues and provides ongoing assistance as needed. Identifies customer needs and offers new opportunities to customers by cross selling or referring to appropriate business line to deepen customer relationships. Supports and participates in bank initiatives and sales campaigns. 45%
Researches and resolves customer issues; manages difficult situations. Follows up on all resolutions to ensure customer satisfaction. Identifies and escalates difficult customer situations to the appropriate party. Prepares customer correspondence as needed. 20%
Processes all applicable customer account documentation to ensure compliance with Bank policy. 10%
Stays abreast of products and service offered, applicable laws and regulations, and policies and procedures. Continually advances level of knowledge to ensure the development of a full-service, omni-channel contact center which may include account opening, loan applications, loan payments, live chat, and various other customer service requests. 10%
Provides back up Sr. Customer Support Specialist to help coach and mentor new team members as needed. 5%
Ensures compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by one's duties. 10%
Education:
High School diploma
Experience:
Minimum 1 year banking experience
Skills & Knowledge:
Proficient with MS Office products (Word & Excel) and the Internet
Problem solving ability
Excellent customer service skills
Ability to work in team environment
Ability to multi-task
We endeavor to make this site accessible to any and all users.
Berkshire Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. If you would like to contact us regarding the accessibility of our website, need assistance completing the application process, or would like to request alternative methods of applying, please contact us at ********************.
Analyst, Debt Asset Management
Boston, MA job
Berkshire Residential Investments is a people-first real estate investment company who values not only the impact we make as a company, but the time we spend together in our high-performing teams. We value individual skills and perspectives to allow us to best serve our employees, investors, residents, and other stakeholders.
If you're interested in a workplace where everyone feels empowered to bring their full, authentic selves to work each day, come join our talented and growing team at Berkshire Residential Investments. Our environment of entrepreneurial spirit, culture of expertise and our people-first approach will allow you to thrive while continuing to grow in your career.
Position Summary
The Analyst, Debt Asset Management under the direction of the senior leaders of the debt platform, will contribute to managing debt investments on behalf of Berkshire.
Responsibilities include, but are not limited to:
Assist in the production of standardized reporting for Berkshire's Debt Funds
Assist Credit Managers with analysis of pending loan maturities, watchlist loans, and modification efforts
Provide sensitivities as needed to stress portfolio outcomes and impacts
Review loan draw and consent requests, ensuring comprehensive detail and data has been provided from Servicer and Borrower
Analyze current and trailing property performance to prior period reporting and to underwriting; analyzing trends and reviewing source data for outliers
Engage with third-party servicer/asset manager on ongoing basis to ensure proactive view of loan performance, availability of relevant operating data, and identification of issues
Assist with the oversight and analysis of structured debt investments including tracking all changes and the progression of business plans
Assist with securitization reporting, analyzing quarterly business plan execution updates, loan performance, borrower financial condition, inspection results, and loan modifications
Work with Berkshire credit managers to provide exposures for market, sponsor, product subtype, pending maturities
Work with Research department to analyze underlying income and expense trends and market trends
Under direction of the Senior Credit Manager, prepare watchlist summaries for submission to MF1 Leadership and Investment Committee
Provide downside scenarios to include breakeven occupancy, break even cap rate, potential refinance shortfalls, and sponsor equity
Visit markets and properties to validate business plan assumptions, monitor property operations, and identify opportunities and issues to improve operations
Stay abreast of relative market information for all markets related to the portfolio
Consistently demonstrate use of tact and discretion
Knowledge/Experience:
1+ years of successful experience in multifamily real estate
Underwriting and/or asset management of multifamily debt transactions preferred
Ability to analyze property operating statements and rent rolls
Experience engaging with servicers and special servicers, a plus
Demonstrate ability to identify problems early and solve them effectively with minimal assistance
Have a keen eye for multifamily value creation opportunities and the ability to act on them through others
Ability to develop and maintain effective internal and external relationships with a range of individuals including Clients, Portfolio Reporting, Property Management and Acquisitions and Dispositions
Ability to take direction from multiple sources while effectively managing multiple, changing priorities
Ability to assess and quantify risk
Strong written and verbal communication skills
Aptitude for organizing, prioritizing, and managing multiple priorities, using critical thinking and problem solving
Demonstrated multi-modal communication style that reaches every stakeholder, specifically excellent verbal, and written communications
Collaborative working style with inclusive work and thinking behaviors, commitment to excellence in teams and work product, with a strong work ethic
Demonstrate emotional intelligence in high pressure and sensitive situations
Ability to see, analyze and understand business dealings in terms of the overall business plan
Tenacity, patience, and perseverance to work with business deals from beginning to end of process
Represent the Berkshire employment brand well to candidates by seeking to understand the capabilities and insights of people with unique backgrounds, cultures, styles, and abilities
Maintain confidentiality of sensitive information and communications of information
Develop productive working relationships with all team members including internal clients and external third parties
Demonstrated high level of ethics and integrity with a straightforward and honest approach
Technical/Educational Requirements:
Bachelor's degree in a related field. MBA, related Master's degree or CFA, a plus
Demonstrated ability to use and learn new technology (e.g., computers/hardware, mobile, software, cloud-based programs)
Proficiency with computers, keyboards, monitors and telephone headsets
Proficiency in Microsoft Suite of Products (e.g., Word, Outlook, Excel, Teams, Power Point)
Berkshire Residential offers an excellent benefits package, focusing on our employees' total health and wellness. We offer programs and incentives that promote physical, mental, financial, and behavioral wellbeing both within and beyond our workplace. Please visit our Careers page for full details - and to learn more about how we value our employees.
Berkshire Residential values diversity, equity, inclusion and belonging. Berkshire is committed to providing equal opportunity in all practices, including employees and applicants for employment. We ensure that decisions affecting employees are made without regard to their race, color, creed, national origin, age, disability, gender, gender identity, sexual orientation, or any other protected status.
Service Maintenance Technician II
Boston, MA job
(TCB)
Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where all people can thrive.
Position Description
Under the direction of the Service Maintenance Manager, the Service Technician II is responsible for promptly responding to all service requests, apartment turnover preparation and the preservation and maintenance of the property. This role will have a strong degree of building trades skills and work independently to handle a variety of apartment interior, exterior and the site grounds. The Service Technician II is vital to the successful maintenance of the property, through excellent customer service focus and a positive and productive relationship with other team members.
Responsibilities
Diagnose and perform repairs for appliances, carpentry, hardware accessories, masonry, painting, as well as basic electrical, plumbing, and HVAC
Respond and complete to all service requests and on-call emergencies in a timely and professional manner, as directed by the Community Manager or Service Manager
Complete or monitor vendor preventive maintenance task completion for building systems, equipment and components.
Prepare and perform repairs to vacant apartments to be ready for new resident move-ins
Maintain grounds and common spaces through cleaning, trash management, landscaping, and snow removal.
Prepare and make repairs for REAC/HQS inspections and audits.
Maintain Maintenance shop and inventory to company standards and work with a safety mindset including wearing appropriate PPE
Available for weekend work, on-call rotation and emergency service call duties.
Assist Maintenance Supervisor with providing technical guidance to Maintenance Tech I
Knowledge, Skills and Abilities
Ability to read, write, understand and communicate in English, bilingual skills a plus!
Basic skills with computer and hand held devices
Knowledge of Federal Fair Housing Laws & Guidelines a plus.
Knowledge of all hand and power tools, cleaning supplies, and Personal Protection Equipment (PPE)
Valid Driver s License and reliable transportation.
Strong attention to detail, organizational, time-management and problem solving skills.
Superior customer service skills including the ability to manage difficult customers and/or situations.
Physical Demands & Work Environment
Occasionally ascends/descends a ladder to service the lights and ceiling fans.
Frequently moves equipment weighing up to 50 pounds across sites.
Constantly works in outdoor weather conditions.
Education & Experience:
High School diploma or equivalent required. Trade school or 3 years of progressive responsibility in property management or hospitality
Minimum of 3 years of advanced hands-on repair experience in two or more building trades
REAC/HQS experience preferred
Industry-Trade certifications/Degrees (NAHMS, CAMT, OSHA, HVAC, ETC) preferred
Benefits
Medical, dental, and vision insurance
12 Paid Holidays & tenure-based PTO accruals
Employer contributions to Health Savings Accounts
Company paid Life & Disability Insurance
403(b) retirement plan with company match
Tax-advantage accounts: commuter/parking, medical & dependent care FSA
Hospital & Critical Illness Insurance
Confidential, 24/7 Employee Assistance Program
Pay: $24-26/hour
The Community Builders is an equal opportunity employer.
Information Technology Intern
Boston, MA job
Berkshire Residential Investments is a people-first real estate investment company who values not only the impact we make as a company, but the time we spend together in our high-performing teams. We value individual skills and perspectives to allow us to best serve our employees, investors, residents, and other stakeholders.
Why join us
At Berkshire, we believe in cultivating future leaders. Through our 12-week Summer Internship Program, you'll gain practical experience in real estate investment with hands-on opportunities through projects and real-life situations, learn from the best in the industry, develop a robust professional network and contribute to impactful projects.
What You'll Experience
Mentorship - Work closely with a dedicated mentor who will provide guidance, feedback, and support throughout your internship
In-Depth Panel Discussions - Engage with our functional leaders through panel discussions designed to give you an insider's view of the real estate investment business
Meet & Greet with Leaders - Network with our senior leadership team and gain valuable insights into the industry. You'll have the opportunity to ask questions and seek career advice
Property Tours - Take part in guided property tours of key assets in our portfolio and get behind the scenes look at the operational aspects of real estate
Volunteering Event - Give back to the community while building relationships with your fellow interns and our team. Our volunteering event is a great way to make a difference and enhance your teamwork skills
Project Presentation - At the end of the summer, you will prepare and deliver a presentation to Berkshire's Senior Leadership Team summarizing a project or key task that you have been working on at Berkshire, the insights you gained through your internship experience, and recommend any process enhancements
What you'll do
As an Information Technology Intern, you'll
Assist with maintaining and enhancing Power BI dashboards to support business reporting and analytics
Support AI Prototyping
Participate in information security projects
Collaborate with IT team members to analyze data, trouble technical issues and optimize existing systems
Contribute to technology driven projects that align with departmental goals
Who we're looking for
Current student pursuing a Bachelor's degree in Computer Science, Computer Engineering, Information Technology or a related field with an anticipated graduation date in 2027
Experience in Microsoft Word, Excel, PowerPoint, Outlook or similar programs
Experience in Python, Microsoft PowerApps, SQL preferred
Available to work in person from June to mid-August (approx. 12 weeks) from 9:00 am-5:30 pm, Monday through Friday
Ability to present findings to senior leadership
Able to maintain strict confidentiality
Detail oriented and organized
Effective written and oral communication skills
Excellent customer service and collaboration skills
Objective thinking skills
Have an aptitude for learning and be comfortable working in a dynamic environment
Ability to communicate and work with different departments throughout Berkshire
We believe
Berkshire Residential values diversity, equity, inclusion and belonging. Berkshire is committed to providing equal opportunity in all practices, including employees and applicants for employment. We ensure that decisions affecting employees are made without regard to their race, color, creed, national origin, age, disability, gender, gender identity, sexual orientation, or any other protected status.
AVP, Commercial Portfolio Manager III
Worcester, MA job
Division: Commercial
Department: Mid Mkt/CRE/Business Banking
Reports to: SVP, Commercial Team Leader - Mid Mkt/CRE/Business Banking
Status: Exempt/Officer
Grade: 11
Salary Range: $66,699 - $141,734
Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location.
Location: Worcester, MA - 386 Main St
Purpose/Objective:
Provides support to Relationship Managers (RM) in underwriting as well as monitoring and servicing an existing portfolio of complex loans and borrowing relationships. Continuously evaluates operational and financial performance to maintain portfolio quality and risk rating accuracy. Interacts with customers as well as bank employees to address credit and deposit service related matters in a satisfactory manner. Assists Relationship Managers in all aspects of servicing customers both internally and externally.
Key Accountabilities:
Portfolio Size/Composition
Assists multiple Relationship Manager(s) (RM) with the management of a defined portfolio of existing Middle Market (C&I) customers, and/or Commercial Real Estate (CRE) customers, and/or Business Banking customers with more complex financing needs.
Customer borrowing needs of $500M or more and typically $2.5MM-$25MM+
Customers may require specialized knowledge/industry expertise (C&I/CRE/ABL/Healthcare), including a general understanding of borrowing base/formula-followed line of credits
May be asked to manage
Portfolio Underwriting/Monitoring/Maintenance
Completion of underwriting for New Money Requests, Modifications and Annual Reviews for relationships in addition to, periodic file memos/covenant tests, waivers per policy under the direction of the RM as a deal team
Takes minutes for deals underwritten that require approval at Management Loan Committee (MLC)
Assists RM in the proactive management of the portfolio to ensure early detection of material changes in customer performance and risk rating changes.
Ability to prepare Opportunity Memo's under the direction of the RM for new business requests that would be presented to senior lender and senior credit officer.
Works with the team to manage all reporting requirements including ongoing tracking via Baker Hill to ensure timely receipt of all financial, collateral, borrowing base, insurance, letter of credit and documentation exception/post-closing information including scanning information into Image Centre
Requests Appraisals/Environmental Reports under the direction of the RM
Enters Line of Credit advance/pay down requests in SharePoint
Ensures completion of CIP Form(s) including any other required Know Your Customer compliance due diligence
Ensures satisfactory documentation or maintenance of all insurance requirements within loan documents
Assists RM with the approval of all overdrafts as appropriate
Ensures Credit File completeness in Image Centre including saving customer financials
Performs monthly reviews of borrowing bases and supporting financial documentation including a loan conformity chart to ensure detection of any material changes in customer performance. Compiles and reviews documentation with RMs and updates SharePoint to ensure borrowing availabilities updated on core system. And saves all applicable information in Image Centre
Involved in monitoring formula followed lines of credit and respective responsibilities for these types of
Provides tracking and acts as liaison for the commercial team on Loan Review exceptions for financials and DLS related items
Interfaces with other Banks for participation loans as lead or participant to provide or gather required financial reporting or other relevant information relative to the loan/relationship
Credit/Analytical Skills
Credit Trained or equivalent level of experience to perform underwriting responsibilities
Ability to assess financial performance and risk including identifying ways to mitigate risk to the bank
Solid working relationship with commercial lending group to ensure ongoing credit quality of portfolio and interfacing with Senior Credit Officer and Senior Lender for Annual Reviews, Modifications and New Money Requests under the direction of the RM
Strong working knowledge of Loan policy and proven ability to adhere to sound risk management/pricing practices as well as to all internal and external credit/regulatory requirements
Customer Service/Support
Provides excellent customer service
Assists RM with customer problem resolution and interfaces with the appropriate internal banking departments
Assists RM in call preparation
Accompanies RM on calls as appropriate
Deal Structuring/Loan Closing
Assists RM in loan structuring and term sheet preparation
Assists RM in completing Profitability Model
Assists RM in the review of loan documentation
Assists RM with Loan Closings and post-closing follow up
Internal Partner Relationships
Interacts with internal partners under the direction of the RM
Provides mentorship to Commercial Portfolio Manager I and IIs and Portfolio and Administrative Manager
Product Knowledge
Solid knowledge of Commercial Credit Products and Services
Working with RM and internal partners to develop basic understanding of how to identify cross sell opportunities
Networking/Community Involvement
Networking at community events with the lending team and meeting Centers of Influence to develop a presence in the Community.
Special Projects
Assists with special projects as necessary and instructed by RM and/or Team Leader
Conducts Archer Testing as appropriate
Ensures compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by one's duties.
Education:
BS Degree in Business, Accounting or Finance
Equivalent financial experience
MBA a plus
Experience:
Minimum of 5+ years of Commercial Credit/Banking and/or related experience
Skills & Knowledge:
Excellent written and verbal communications skills
Ability to present identified issues and recommended solutions to RM/Senior Management as appropriate
Ability to multi-task and meet timeframes as directed by the RM/Senior Management
Strong computer skills
Ability to work as a member of team in a fast-paced environment
We endeavor to make this site accessible to any and all users.
Berkshire Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. If you would like to contact us regarding the accessibility of our website, need assistance completing the application process, or would like to request alternative methods of applying, please contact us at ********************.
AP Associate
Boston, MA job
About
The
Community
Builders
TCB
Join
a
growing
organization
that
is
strengthening
neighborhoods
across
the
nation
The
Community
Builders
Inc
TCB
is
one
of
Americas
leading
nonprofit
real
estate
developers
and
owners
Our
mission
is
to
build
and
sustain
strong
communities
where
all
people
can
thrive
Position Description The Accounts Payable Associate position will be based in the Boston Corporate office and will have responsibility for the following Essential Functions Perform procedures needed to generate vendor payments paper check & electronic Resolve late fees and unpaid balances shown on incoming utility invoices particularly for telecommunications vendors The AP Associate will identify obtain and expedite payment of any missing invoices on utility accounts Actively research past due notifications or disconnection warnings when received from utility providers and arranging urgent payments as needed with site personnel and the proper Accountant very occasionally including preparing payments to be made by phone via the Community Builders Treasury DepartmentReconciling local and national vendor statements upon receipt including direct follow up to obtain missing items and resolve apparent payment discrepancies or unapplied checks Proactive in identifying areas for opportunity and making recommendations to management regarding workflow process improvements and customer service enhancements Assist Property Management personnel in their efforts to respond to vendor inquires Perform other dutiesspecial projects as they arise Posting approved invoices to open payables several times per day or as requested by staff and actively troubleshooting issues with unapproved invoices with site personnel or others Mail checks to vendors and property address when necessary Knowledge Skills and Abilities Detail oriented professional attitude reliable Ability to convey issues and problems clearly both in writing and orally Capable of working with minimal supervision and perform effectively under tight time deadlines Ability to communicate with co workers and personnel in an articulate courteous and business like manner at all times Superb customer service skills a must Education & Experience 1 3 years with full cycle accounts payable experience Experience in Real Estate environment preferred YardiYardi Energy Solutions experience a plus Proficient in ExcelWordBenefits Medical dental and vision insurance12 Paid Holidays & tenure based PTO accruals Employer contributions to Health Savings AccountsCompany paid Life & Disability Insurance403b retirement plan with company match Tax advantage accounts commuterparking medical & dependent care FSAHospital & Critical Illness InsuranceConfidential 247 Employee Assistance ProgramSalary 50 55kThe Community Builders Inc is an equal opportunity employer
Compliance Specialist
Boston, MA job
(TCB)
Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where all people can thrive.
Position Description:
The primary purpose of this position is to help ensure on-going affordable housing program(s) compliance and adherence to TCB s Operations policies. The Compliance Specialist assists in and helps lead the preparation and delivery of affordable housing compliance and TCB Operations policies trainings for staff at established properties to help foster staff skill development.
The Compliance Specialist has the overall responsibility for compliance monitoring, conducting audits, overseeing reporting and record keeping, assist with audit preparation and audit response close-out as well as training staff. In this role, the Compliance Specialist will work in collaboration with other TCB Operations support functions (training, IT, leasing, etc.) as well as TCB Operations management (SVP, VPO, POM).
The Compliance Specialist must be very well versed in affordable housing, including the consideration of marketing needs, and have an excellent in-depth content knowledge and ability to train staff on HUD Multifamily programs, HUD PIH, HOME, IRS Section 42 (LIHTC program), as well as all compliance functions, including but not limited to: eligibility, waiting list processes, citizenship rules, student rules, income, assets, allowances, next available unit rule, vacant unit rules, transfer rules, reasonable accommodations, earned income disallowance, EIV reporting and discrepancy functions, fair housing, limited English proficiency, multiple building project rules, LIHTC credit deferrals, HAP processes, rent schedules and utility allowance processes.
Essential Functions:
Approve all move-ins and transfers, including market resident rentals, for all properties within the portfolio. Randomly test to ensure approvals are obtained prior to MI, even for sites using third party approvals for tax credit MI s
Assist Compliance Manager in coordinating with new LIHTC properties to obtain copies of first year files, review for completeness and arrange for proper electronic and/or off-site storage
Review at least monthly for each property supported using Yardi reports and dashboards items that affect program compliance such as the status of vacant units; completed late and outstanding recerts; past due scheduled MI s, Calculate Compliance , etc. Provide guidance and follow up, as needed.
Report potential non-Compliance issues to the Compliance Manager, Director of Compliance and appropriate Property Operations staff.
Conduct regular desk audits and/or site visits to review a sampling of MI, AR certifications, MO and waitlist activity to help ensure proper use of current forms, that system information matches physical file, documentation is completed, signed and properly stored, etc.
Monitor utility allowance to help ensure UA in use is current, actual and review and approve updates that are not dictated by an approved HUD Rent Schedule prior to implementation.
Lead the on-going information management and data collection associated with TCB s Key Date Tracker.
Assist, as needed, with physical inspections of units, grounds and common areas focusing on curb appeal, marketing, snow & ice removal, landscaping, maintenance shop safety, turnover of vacant units, and community rooms reporting items of concern to Operations management
Train site staff, as applicable, in program regulations including but not limited to those of LIHTC, HUD Multifamily, HUD Public Housing, HOME and NSP2 as well as Compliance related TCB policies and procedures
Lead the year-end annual reporting process for assigned portfolio and ensure that they are completed properly and submitted on time
Conduct internal audits (files and physical) in preparation for state agency, investor, HUD and other program compliance related audits, as needed
Assist sites in responding to all audit reports in a timely and complete manner
Develop constructive, responsive and diplomatic relationships with state and/or government agencies, investors as well as internal stakeholders of the properties supported
Assist, as needed with the completion of the Tenant Selection Plan (TSP), Affirmative Fair Housing Marketing Plan (AFHMP) and Language Assistance Plan (LAP) for established properties as well as any other documents as required
Travel
Prioritize the need for site visits and schedule accordingly coordinating with input from supervisor
Arrive with necessary tools to complete assigned tasks at destination such as use of/access to of computers, forms, templates, on-line training, webinars, etc.
Organize and schedule travel booking in advance whenever possible to maximize cost efficiency
Be able to arrive independently at specific locations in a timely and cost-efficient manner using internet, maps, GPS, car rental, air travel, etc.
Submit employee reimbursement expenses in accordance with TCB s Travel and Expense policies in a regular and timely manner
Assist with projects and/or other Property Management Operations activities as needed and/or required
Knowledge, Skills and Abilities:
Must have a valid driver s license
Must be willing to travel as necessary, including overnight travel and travel by plane
Must possess an in-depth knowledge of the LIHTC and HUD Multifamily and HUD PIH programs
Interpret and understand tenant file information
Proficiency in Microsoft Office applications, including Excel, Word and Outlook
Communicate clearly both verbally and in writing, including the ability to provide technical assistance on reporting complex compliance issues in a simple, straightforward manner
Ability to read and interpret complex documents, such as regulatory agreements, compliance and program regulations
Able to work as an effective member of a team and in a collaborative manner with other staff, peers and supervisor
Ability to work in a complex and changing organization and adapt to changes in structures and work priorities
Education & Experience
2-5 years in property management, affordable program compliance monitoring role.
1-2 years on site property management experience in leasing and/or certification processing and/or management role
Proven experience in overseeing compliance for multiple program types and in multiple states, preferred
Current compliance certifications for HUD and LIHTC programs required
Experience in the use of Yardi preferred
Benefits
Medical, dental, and vision insurance
12 Paid Holidays & tenure-based PTO accruals
Employer contributions to Health Savings Accounts
Company paid Life & Disability Insurance
403(b) retirement plan with company match
Tax-advantage accounts: commuter/parking, medical & dependent care FSA
Hospital & Critical Illness Insurance
Confidential, 24/7 Employee Assistance Program
Salary $60-65k
The Community Builders, Inc. is an equal opportunity employer.
Leasing Consultant
Boston, MA job
....Tag you're it!!!!!....
Our “IT factor” means we are the best in what we do and are always striving to be even better!
Team “IT FACTOR”
Berkshire is a nationally respected property management team that creates memorable and valuable experiences for all of our stakeholders by attracting fun, engaging talent that is committed to excellence in everything we do! We own and manage our own properties, and we have one asset that sets us apart from the others -Berkshire people. We offer 3 weeks of vacation, personal development plans, great insurance, a 25% rent discount (and so much more!)... Take a look at what makes us different…. Our vision is to kindle an exceptional experience one relationship, one investment, one neighborhood, at a time.
Here is what your day might look like....
As one of our Leasing Consultants your day is all about PEOPLE!! Being enthusiastic and creative while knowing what drives the market makes you a top-notch sales person! Your people-loving soul, who is a home finding helper, makes you a hero! So, here are a few of the things that we believe are essential to being the best Leasing Consultant there is:
You have to LOVE people, all kinds of people!!
You must be able to “seal the deal”! Expectations of at least a 20% closing ratio
Maintain a professional and friendly atmosphere in the leasing office and other areas where prospective residents and residents gather
Be an inspector! Tour routes and models are your showcase; make sure they look their best!
Maintain awareness of local market conditions and trends
Contribute ideas to the Property Manager for marketing property and improving resident satisfaction
Maintain professional resident communications via verbal and written communications
Provide excellent customer service to all prospective, existing residents and your team members
Have exceptional administrative skills with attention to detail
Here are some of the things you have already conquered!
You have at least two years of transferable experience in customer service
You have the ability to adapt to new technologies
You are proficient in writing, speaking and understanding the English language
Be fun! Have Energy! Be the energizer bunny!
We Believe:
Berkshire is committed to providing equal opportunity in all practices, which affect employees and applicants for employment. The company shall ensure that decisions affecting employees are made without regard to their race, color, religion, sex, national origin, age, disability, citizenship, genetic information, or any other protected category under federal, state or local law. Berkshire's Equal Employment Opportunity Policy requires the commitment of every Property Manager and Supervisor. All employees are expected to participate in and actively support these efforts. EAS123
Maintenance Supervisor
Westborough, MA job
....Tag you're it!!!!!....
Our “IT factor” means we are the best in what we do and are always striving to be even better!
Team “IT FACTOR”
Berkshire is a nationally respected property management team that creates memorable and valuable experiences for all of our stakeholders by attracting fun, engaging talent that is committed to excellence in everything we do! We own and manage our own properties, and we have one asset that sets us apart from the others -Berkshire people.
We offer 3 weeks of vacation, personal development plans, great insurance, a 25% rent discount (and more!)... Take a look at what makes us different….
Our vision is to kindle an exceptional experience one relationship, one investment, and one neighborhood at a time.
Here is what your day might look like....
As one of our Maintenance Supervisors' your day is all about juggling! You are a cheerful, performance-driven, resident-focused, hardworking, seriously playful, mentor that goes the extra mile! Your passion is for quality, excellence in service and team coaching!
So, here are a few of the things that we believe are essential to being the best Maintenance Supervisor there is:
Be responsible for performance of the service team, while being a positive role model
Provide complete support to the Property Manager in upholding community and corporate standards, policies, and procedures
Ensure that all safety measures are enforced
Provide coaching, mentoring and personal goals to your staff
Schedule daily activities efficiently, monitoring for quality and quantity
Be familiar with property budgets and long range planning recommendations
Maintain shop, company equipment, ample supplies, inventory control, and ensure key security
Be an inspector! Tour routes and models are your showcase; make sure they look their best!
Provide excellent customer service to all prospective and existing residents and your teammates
Here are some of the things you have already conquered!
You have at least 2 years prior experience in effectively managing the maintenance needs of a community
You've successfully lead a team for at least 1 year
You've proven your ability to adapt to new technologies
You have the ability to adapt to new technologies
You are proficient in writing, speaking and understanding the English language
You are able to use computers and related applications
Have a sense of humor - seriously be funny!
We Believe:
Berkshire is committed to providing equal opportunity in all practices, which affect employees and applicants for employment. The company shall ensure that decisions affecting employees are made without regard to their race, color, religion, sex, national origin, age, disability, citizenship, genetic information, or any other protected category under federal, state or local law. Berkshire's Equal Employment Opportunity Policy requires the commitment of every Property Manager and Supervisor. All employees are expected to participate in and actively support these efforts. EAS123
Service Maintenance Technician II
Boston, MA job
(TCB)
Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where all people can thrive.
Position Description
Under the direction of the Service Maintenance Manager, the Service Technician II is responsible for promptly responding to all service requests, apartment turnover preparation and the preservation and maintenance of the property. This role will have a strong degree of building trades skills and work independently to handle a variety of apartment interior, exterior and the site grounds. The Service Technician II is vital to the successful maintenance of the property, through excellent customer service focus and a positive and productive relationship with other team members.
Responsibilities
Diagnose and perform repairs for appliances, carpentry, hardware accessories, masonry, painting, as well as basic electrical, plumbing, and HVAC
Respond and complete to all service requests and on-call emergencies in a timely and professional manner, as directed by the Community Manager or Service Manager
Complete or monitor vendor preventive maintenance task completion for building systems, equipment and components.
Prepare and perform repairs to vacant apartments to be ready for new resident move-ins
Maintain grounds and common spaces through cleaning, trash management, landscaping, and snow removal.
Prepare and make repairs for REAC/HQS inspections and audits.
Maintain Maintenance shop and inventory to company standards and work with a safety mindset including wearing appropriate PPE
Available for weekend work, on-call rotation and emergency service call duties.
Assist Maintenance Supervisor with providing technical guidance to Maintenance Tech I
Knowledge, Skills and Abilities
Ability to read, write, understand and communicate in English, bilingual skills a plus!
Basic skills with computer and hand held devices
Knowledge of Federal Fair Housing Laws & Guidelines a plus.
Knowledge of all hand and power tools, cleaning supplies, and Personal Protection Equipment (PPE)
Valid Driver s License and reliable transportation.
Strong attention to detail, organizational, time-management and problem solving skills.
Superior customer service skills including the ability to manage difficult customers and/or situations.
Physical Demands & Work Environment
Occasionally ascends/descends a ladder to service the lights and ceiling fans.
Frequently moves equipment weighing up to 50 pounds across sites.
Constantly works in outdoor weather conditions.
Education & Experience:
High School diploma or equivalent required. Trade school or 3 years of progressive responsibility in property management or hospitality
Minimum of 3 years of advanced hands-on repair experience in two or more building trades
REAC/HQS experience preferred
Industry-Trade certifications/Degrees (NAHMS, CAMT, OSHA, HVAC, ETC) preferred
Benefits
Medical, dental, and vision insurance
12 Paid Holidays & tenure-based PTO accruals
Employer contributions to Health Savings Accounts
Company paid Life & Disability Insurance
403(b) retirement plan with company match
Tax-advantage accounts: commuter/parking, medical & dependent care FSA
Hospital & Critical Illness Insurance
Confidential, 24/7 Employee Assistance Program
Pay Range: $23-27/hour
The Community Builders is an equal opportunity employer.
Community Manager
Boston, MA job
(TCB)
Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where all people can thrive.
Position Description:
125 Amory St. Apartments is a beautifully renovated 211-unit mid-rise senior building. There is an additional 62-unit family building on the campus and another 96 unit building about to begin construction. It s the perfect opportunity to be a part of a thriving and growing residential community.
Under the direction of the Portfolio Operations Manager, the Community Manager is responsible for all phases of community operations and on-site team performance. S/he must manage the company s objectives and property operating budget, with the primary goals of increasing the cash flow, balancing the budget, maintaining the physical asset, and providing a quality living environment, with superior customer service for residents. This role will establish and maintain a positive, productive working relationship with the property s team members, ensuring their adherence to TCB s Mission Statement, policies, and procedures; and that the site is in compliance with regulatory requirements.
Essential Functions:
Additional Responsibilities: Develop and manage operating budgets, billing processes, operating reports, and all accounting functions including invoicing and expense tracking; monitor revenue transactions and rent collection; nonpayment of rent processes; collection agency follow-up and reporting; leasing procedures and compliance with Affirmative Fair Housing Marketing Plan and other regulatory requirements; approve and submit employee time sheets; enact cost control measures as needed.
Oversee upkeep of the property curb appeal, annual inspection of apartments, market ready units, safety and preventive maintenance, preparation for local, state, or federal audits or inspections, monitoring of work order system, and incident documentation and reporting for risk management.
Provide outstanding customer service to residents, ensure that all appropriate communications are distributed on a timely basis, and follow up on service requests or complaints, or issues involving violations of building rules or resident policies. Work closely with Community Life staff and resident associations and groups to provide and advertise activities and services available on site and in the local area, in order to provide access and foster a sense of community and wellbeing.
Recruit, train, coach, manage and motivate team members and provide evaluations and recommendations to HR.
Corporate Committees Group
Attend trainings, seminars and conferences
Available for emergencies, on call duties, resident functions and weekends as needed.
Knowledge, Skills, and Abilities:
Excellent budget and financial management skills
Knowledge of all regulatory programs, polices and Federal Housing Laws and Guidelines required
Microsoft Word, Excel, Outlook and Yardi or other industry software experience required
Excellent verbal and written communication skills required
Knowledge of Federal Fair Housing Laws & Guidelines a plus
Demonstrated excellent customer service skills are necessary to be successful in this role
Ability to speak a second language is a plus!
Knowledge of all regulatory programs and policies regarding housing and affordable housing are necessary
Leadership skills and understanding of effective management of personal development for all employees desired
Education & Experience:
BA/BS and 5 + years in progressive career path in Residential Property Management, Hotel, Hospitality or Retail Management required, 2 of which should be in a supervisory or management role. Industry designations such as COS, LIHTC, ARM , CPMC , etc., preferred.
Benefits
Medical, dental, and vision insurance
12 Paid Holidays & tenure-based PTO accruals
Employer contributions to Health Savings Accounts
Company paid Life & Disability Insurance
403(b) retirement plan with company match
Tax-advantage accounts: commuter/parking, medical & dependent care FSA
Hospital & Critical Illness Insurance
Confidential, 24/7 Employee Assistance Program
Salary Range: $70-90k
The Community Builders is an equal opportunity employer.
Leasing Consultant (Part-Time)
Plymouth, MA job
....Tag you're it!!!!!....
Our “IT factor” means we are the best in what we do and are always striving to be even better!
Team “IT FACTOR”
Berkshire is a nationally respected property management team that creates memorable and valuable experiences for all of our stakeholders by attracting fun, engaging talent that is committed to excellence in everything we do! We own and manage our own properties, and we have one asset that sets us apart from the others -Berkshire people. We offer 3 weeks of vacation, personal development plans, great insurance, a 25% rent discount (and so much more!)... Take a look at what makes us different…. Our vision is to kindle an exceptional experience one relationship, one investment, one neighborhood, at a time.
Here is what your day might look like....
As one of our Leasing Consultants your day is all about PEOPLE!! Being enthusiastic and creative while knowing what drives the market makes you a top-notch sales person! Your people-loving soul, who is a home finding helper, makes you a hero! So, here are a few of the things that we believe are essential to being the best Leasing Consultant there is:
You have to LOVE people, all kinds of people!!
You must be able to “seal the deal”! Expectations of at least a 20% closing ratio
Maintain a professional and friendly atmosphere in the leasing office and other areas where prospective residents and residents gather
Be an inspector! Tour routes and models are your showcase; make sure they look their best!
Maintain awareness of local market conditions and trends
Contribute ideas to the Property Manager for marketing property and improving resident satisfaction
Maintain professional resident communications via verbal and written communications
Provide excellent customer service to all prospective, existing residents and your team members
Have exceptional administrative skills with attention to detail
Here are some of the things you have already conquered!
You have at least two years of transferable experience in customer service
You have the ability to adapt to new technologies
You are proficient in writing, speaking and understanding the English language
Be fun! Have Energy! Be the energizer bunny!
We Believe:
Berkshire is committed to providing equal opportunity in all practices, which affect employees and applicants for employment. The company shall ensure that decisions affecting employees are made without regard to their race, color, religion, sex, national origin, age, disability, citizenship, genetic information, or any other protected category under federal, state or local law. Berkshire's Equal Employment Opportunity Policy requires the commitment of every Property Manager and Supervisor. All employees are expected to participate in and actively support these efforts. EAS123 This is a part-time position.
Service Maintenance Manager
Boston, MA job
(TCB)
Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where all people can thrive.
Position Description:
Under the direction of the Community Manager, the Service Maintenance Manager (SMM) is responsible for all the physical operations of the community, particularly the preservation and maintenance of the asset, preparation of market ready homes and providing ongoing service to the residents. The SMM is a working maintenance manager position requiring to lead the maintenance team members and perform hands on work duties. A primary role of the SMM is to deliver leadership, mentoring and direction to enhance the skills of employees and foster a collaborative and positive work environment in accordance with TCB policies and provide a quality living environment for all residents.
Essential Functions:
Provide direction, guidance, and supervision to all maintenance team members and vendors/contractors at the community
Manage and participate in the completion of routine and preventive maintenance work orders and unit turns in a timely manner including scheduling vendor contracted services. Review completed work orders and unit turn for quality of work and repair trends to address.
Provide training to maintenance team to ensure proper performance of their functions and consistency with company policies, procedures and safety standards
Oversee cleaning, painting, interior/exterior decorating and maintenance, landscaping, snow-removal, replacement of light, plumbing, electrical work, roof repairs, appliance evaluation and other repairs.
Manage preparation and make repairs for REAC/HQS inspections and audits.
Participate in financial review with Community Manager on maintenance, utility and capital related expenditures to meet budgeted goals and enhance knowledge of operations.
Complete budgeted capital improvements and manage vendors service contracts (HVAC, Pest, Snow, Landscaping, etc.) by developing scope of work, managing the competitive bid process, and monitoring completion of capital projects and vendor services.
Manage maintenance shop and inventory to company standards and lead with a safety mindset including wearing appropriate PPE.
Available for weekend work, on-call rotation and emergency service call duties.
Physical Demands & Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to remain in a stationary position 50 percent of the time.
Commutable radius to property
Must be able to ascend/descend a ladder
Frequently moves equipment weighing up to 50 pounds across sites.
Constantly works in outdoor weather conditions.
Knowledge, Skills and Abilities:
Leadership skills and understanding of effective management of personal development and career paths for all employees desired
Strong Microsoft Word, Excel, Outlook and Yardi or other industry software experience required
Excellent verbal and written communication skills required
Knowledge of Federal Fair Housing Laws & Guidelines a plus
Excellent Customer Service skills required
Bilingual a plus
Education & Experience:
High School diploma or equivalent required.
5+ years of multi-family type operational management experience, preferably with a comparable role in multi-family experience
Experience in training, budget development and managing expenses; bid and managing vendors, service and general building contractors are essential skills.
One or more industry-Trade certifications/Degrees (NAHMS, CAMT, OSHA, HVAC, ETC) required.
Willingness to get any required certification(s) within 6 months of hiring to meet any specific site/area needs.
Knowledge of all hand and power tools, cleaning supplies, and protective equipment.
Benefits
Medical, dental, and vision insurance
12 Paid Holidays & tenure-based PTO accruals
Employer contributions to Health Savings Accounts
Company paid Life & Disability Insurance
403(b) retirement plan with company match
Tax-advantage accounts: commuter/parking, medical & dependent care FSA
Hospital & Critical Illness Insurance
Confidential, 24/7 Employee Assistance Program
Pay Range: $32-35/hour
The Community Builders is an equal opportunity employer.