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Console operator skills for your resume and career

Updated January 8, 2025

5 min read

Quoted expert

Dr. Jon Ippolito

Below we've compiled a list of the most critical console operator skills. We ranked the top skills for console operators based on the percentage of resumes they appeared on. For example, 12.2% of console operator resumes contained emergency situations as a skill. Continue reading to find out what skills a console operator needs to be successful in the workplace.

15 console operator skills for your resume and career

1. Emergency Situations

Here's how console operators use emergency situations:

Respond to emergency situations and escalating incidents when required.
Administered and adhered to Halliburton safety protocol in emergency situations (for example, alarms, gas leaks, etc).

2. CCTV

Here's how console operators use cctv:

Created incident reports and provided data from CCTV Security System for investigations.
Monitor 400+ CCTV cameras for HST Main State and 40 other states to monitor the activities at the Consular Affairs offices.

3. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how console operators use telephone calls:

Answer and route all telephone calls entering the Home Office within 12-second response to a record 1,750 in an 8-hour period.
Received telephone calls from the public and relayed information to available Officers, or Supervisors for further information or investigation.

4. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how console operators use troubleshoot:

Maintained steady operations to acquire product specification and troubleshoot units to solve most problems.
Trained operators to troubleshoot databases for inaccuracy.

5. Computer System

Here's how console operators use computer system:

Managed daily performance of computer systems and identified and provided solutions when performance issues arose.
Trained other operators on various computer systems

6. Property Damage

Property damage is the destruction or damage of tangible personal property. Property damage can be caused by negligence, irresponsible handling of the property, willful destruction, or any other destructure act of nature.

Here's how console operators use property damage:

Documented irregularities such as equipment or property damage, theft, presence of unauthorized persons and any unusual occurrences.
View Monitors of property, observe and report any activities that may harm security staff or cause property damage.

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7. Emergency Procedures

Here's how console operators use emergency procedures:

Reviewed and made recommendations for Emergency Procedures.
Be knowledgeable and proficient with all start-up, shut-down and emergency procedures as performed in the field.

8. Control Systems

Here's how console operators use control systems:

Monitored and operated security technology control systems, alarms and C-cure access control system.
Operate computerized patrol tour and key control systems, radios, automated public address system, and other SCC security-related equipment.

9. Security Systems

A security system refers to any device that can perform security operations such as surveillance, access control, alarm, or intrusion control in a facility or area through a system of components and multifunctional devices designed to protect people and the property against a variety of hazards including crime, arson, accidents, espionage, sabotage, subversion, and attack. A security system also detects several other threats, including smoke, carbon monoxide poisoning, and water damage.

Here's how console operators use security systems:

Monitor company security systems throughout facility to ensure safety.
Assisted department manager, Programmed security systems/troubleshoot

10. Law Enforcement

Law enforcement is the task of certain members of the community who work together to uphold the law by identifying, preventing, rehabilitating, or prosecuting others who break society's laws and norms. The phrase refers to the police, the judiciary, and the correctional system.

Here's how console operators use law enforcement:

Dispatched appropriate authorities such as contractors, law enforcement, fire departments and emergency medical units to locations as necessary.
Responded to alarms, coordinated with law enforcement agencies, dispatched security investigators, and documented actions taken.

11. JCL

Here's how console operators use jcl:

Utilized tools including JSS Scheduler, JCL and Remedy to ensure effective job flow and problem resolution.
Initiated JCL modifications to process work received and sent.

12. MVS

Here's how console operators use mvs:

Monitored and distributed system resources for two IBM 3090 processor complexes under VM, MVS, and JES3 systems.
Monitor nine production MVS mainframes (9672), and seven test MVS mainframes in a MVS OS/390 environment.

13. CICS

Here's how console operators use cics:

Supported the CICS and IDMS Users correcting problem of queue buildups acquiring connection and other related CICS problems.
Review the condition of online CICS and DB2 regions.

14. Incident Reports

An Incident Report, in a medical facility such as hospitals and nursing homes, is a type of paperwork filled out immediately after and in the case of an incident of some sort, with the goal of describing the incident and its consequences, as well as the measurements taken after or during the incident, as well as any other information relevant to said incident. Such an incident might be a patient acting out or a patient being injured.

Here's how console operators use incident reports:

Provide thorough incident reports to internal security investigative unit, security management staff, and emergency response teams.
Identify and isolate security policy violations and submit incident reports to Security Console Manager.

15. EMS

Emergency Medical Services, also known as EMS, is an emergency medical response system that provides stabilization and urgent preclinical and on-site treatment for serious illness and injury, as well as the transportation of patients who are unable to transport themselves to a definite health care center. The main objective of EMS is to provide emergency medical treatment to those who need urgent medical attention and to properly treat the patient's condition and transport them to a suitable health center or medical facility.

Here's how console operators use ems:

Dispatch fire, police, EMS and animal control as needed.
Escort DCPD, DCFD, EMS and Secret Service Personnel.

5 Console Operator resume examples

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What skills help Console Operators find jobs?

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What skills stand out on console operator resumes?

Dr. Jon Ippolito

Professor of New Media, The University of Maine

Although we often hear about positions in urban centers like San Francisco, online job listings, as well as a survey of New Media alumni, affirm that even in a rural state like Maine, many businesses and organizations seek workers with new media skills, from web and mobile developers to user interface and experience designers to digital storytellers capable of crafting compelling videos and social media campaigns.
As of this writing, Google (https://jobs.google.com) reports 133 jobs in Maine for a data scientist, 130 openings for a web developer, 100 for an AI scientist, 80 for a web designer, 72 for a UX/UI designer, 58 for a mobile developer, 43 for a social media manager, and 16 for a video producer/editor. This does not count the increasing number of jobs that permit remote work, which accounts for 75% of programming listings in 2021, according to The Economist (https://www.economist.com/graphic-detail/2021/08/11/for-programmers-remote-working-is-becoming-the-norm).

Do you want to know more?

List of console operator skills to add to your resume

The most important skills for a console operator resume and required skills for a console operator to have include:

Emergency Situations
CCTV
Telephone Calls
Troubleshoot
Computer System
Property Damage
Emergency Procedures
Control Systems
Security Systems
Law Enforcement
JCL
MVS
CICS
Incident Reports
EMS
Computer Operations

JES2
IMS
Security Issues
Console Operations
Mainframe Systems
Windows
Honeywell
CA7
AS/400
Emergency Response
Unix
Emergency Calls
Vtam
System Problems
TSO
Problem Resolution

Security Cameras
Medical Emergencies
IPL
Linux
Netview
Tivoli
VM
Security Breaches
LAN
Lenel
DCS
C-Cure
CPR
ATM
Surveillance Cameras
Batch Processing

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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