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  • Salesforce - Agentforce AI Strategist

    Simplus 3.5company rating

    Remote consultation agent job

    Simplus, a leading Salesforce Summit Consulting Partner and an Infosys company, delivers end-to-end Salesforce platform solutions that accelerate digital transformation. With deep industry expertise and a proven delivery framework, we help organizations streamline operations, enhance customer and employee experiences, and maximize ROI through strategic advisory, scalable architecture, and technical excellence. Position Summary: We're seeking a highly experienced Salesforce Agentforce Strategist to lead the technical design and architecture of scalable Salesforce Service Cloud and Agentforce solutions for our enterprise clients. This individual will be responsible for defining robust case management frameworks, integrating AI-powered agent tools, and architecting seamless omni-channel customer service experiences that align with our clients' operational goals. Key Responsibilities: Architect and lead the delivery of Salesforce Agentforce/Service Cloud solutions, including Omni-Channel, CTI integrations, Knowledge Management, and Live Agent/Einstein Bots. Design and implement Experience Cloud portals tailored to customer support and self-service use cases. Build scalable case lifecycle solutions including automated routing, SLA tracking, and escalation rules. Design secure, scalable data models and role-based access controls for agents and supervisors. Collaborate with business stakeholders, solution engineers, and developers to gather requirements and translate them into well-architected Salesforce implementations. Define technical standards and provide leadership on architectural governance, performance, and scalability. Lead integrations with third-party platforms via REST/SOAP APIs, middleware, and event-driven architectures (e.g., Platform Events, Change Data Capture). Guide the implementation of OmniStudio (OmniScripts, DataRaptors, Integration Procedures) where applicable. Support DevOps practices and CI/CD pipelines using tools like Copado, Gearset, or AutoRABIT. Provide hands-on technical guidance in Apex, Lightning Web Components (LWC), and declarative configuration. Conduct code reviews, performance tuning, and technical troubleshooting to ensure solution quality. Mentor developers and consultants on technical best practices and help build delivery assets and frameworks. Required Skills & Experience: 8+ years of hands-on Salesforce experience; 3+ years in an architecture or technical leadership role. Proven experience delivering complex Service Cloud / Agentforce projects, including Omni-Channel and CTI. Strong experience with Lightning Web Components (LWC), Apex (Triggers, Batch, Scheduler), and Flow. Deep understanding of Salesforce data modeling, role hierarchy, and sharing rules. Expertise in API integrations using REST, SOAP, and middleware such as MuleSoft or Dell Boomi. Familiarity with Einstein Bots, Live Agent, and intelligent routing strategies is a plus. Strong understanding of Salesforce DevOps and tools such as Copado, Flosum, Gearset, or AutoRABIT. Experience working with Agile/Scrum delivery frameworks and tools like Jira or Azure DevOps. Salesforce certifications such as Application Architect, Service Cloud Consultant, Integration Architect, or System Architect are highly preferred. Preferred Qualifications: Experience with Experience Cloud (formerly Community Cloud) and self-service portals. Exposure to Einstein AI, Case Classification, and Next Best Action recommendations. Why Join Simplus? Work with top-tier clients and cutting-edge Salesforce technologies. Be part of a high-performing, values-driven team that thrives on collaboration, transparency, and innovation. Flexible remote work environment, competitive compensation. Continuous learning, certifications support, and career growth opportunities.
    $58k-71k yearly est. 5d ago
  • Remote Friendly Entry Level Insurance Agent

    Rainmakers Inc. 3.7company rating

    Remote consultation agent job

    Launch Your 2025 Career Remote Insurance Agent Insurance • Investments • Mortgage Work from anywhere, set your own schedule, and step into one of the largest & most secure industries no experience required. Why This Role is Different: Paid training + State & Federal licenses (we cover it) Flexible part-time or full-time traveler & stay-at-home friendly No quotas, no income caps Residual income, bonuses, stock options & tax advantages Multiple career paths: agent, trainer, recruiter, or brokerage builder We're Looking For: Motivated self-starters who want to learn sales, leadership, networking, and client relationship skills while building long-term income. Basic Requirements: 18+ & no felony record Reliable Wi-Fi & Zoom access Self-disciplined, trustworthy, and entrepreneurial
    $38k-61k yearly est. 60d+ ago
  • AI Agent Developer

    Amsive

    Remote consultation agent job

    Who We Are At Amsive, we're more than just a performance marketing agency; we're a team that thrives on collaboration and innovation. We offer a supportive environment where personal growth is just as important as professional development. We're a team of passionate individuals ready to tackle challenges, learn from one another, and drive results. We believe in empowering our team members, providing them with the tools they need to succeed, and trusting them to lead the way. With decades of expertise and a commitment to integrated solutions, we don't meet the industry standard; we're setting it. If you're looking for a place where your work matters, a career path you can grow on your terms, and a team that's as invested in your success as you are, Amsive is for you. We offer a unique blend of flexibility, growth opportunities, and a culture that values each individual. Join us, and be part of the team ready to welcome, support, and grow with you. * We regret to inform you that currently, Amsive DOES NOT provide sponsorship opportunities.* **This is a REMOTE position. Candidates can be located anywhere in US time zones. C andidates will be required to work ET or CT time zone. New York Metropolitan area is a plus. ** What we are looking for: Amsive is looking for a Technical AI Agent Developer to join our team. This Developer will have strong engineering expertise to design, build, and scale AI agents across our organization. This role requires deep knowledge of software engineering, cloud infrastructure, and AI frameworks to deliver robust and production-ready agents. You will play a key role in the full lifecycle of agent development including architecture and infrastructure setup, coding, integration, deployment, and monitoring. You will also play a role in selecting the frameworks and toolsets we adopt as a team such as Google ADK, Langlfow, etc. What you will be doing: Collaborate with SMEs across departments to analyze workflows and identify automation/AI opportunities. Architect, develop, and optimize AI agents using Google ADK, Vertex AI, and LLM orchestration frameworks. Implement RAG pipelines (retrieval-augmented generation) with embeddings, vector databases, and efficient context handling. Build integrations with internal systems (CRM, marketing automation, analytics, etc.) and external APIs. Ensure scalability, security, and maintainability of deployed agents. Prototype quickly, validate concepts, and transition successful agents into production. Document development processes, standards, and best practices. Partner with data and engineering teams to ensure proper model governance, monitoring, and performance optimization. Design modular, scalable, and secure system architectures for multi-agent ecosystems. Develop monitoring, logging, and observability solutions to ensure reliability and track agent performance. Write clean, testable, and maintainable code following engineering best practices. Establish CI/CD pipelines for rapid prototyping and production deployment. Who you are: 4+ years professional software engineering experience. Hands-on experience with AI agent frameworks, conversational AI platforms, or workflow automation tools. Strong proficiency in Python and JavaScript/TypeScript, Go, or Java. Direct experience or familiarity with LLM orchestration frameworks such as Langchain. Familiarity with Google Cloud Platform (GCP), especially Vertex AI, Dialogflow, and Google ADK (or willingness to learn).Proven experience with cloud-native development (GCP, AWS, or Azure) including containerization (Docker, Kubernetes). Experience with system integrations, REST APIs, webhooks, and microservice design. Familiarity with vector databases. Knowledge of RAG (Retrieval-Augmented Generation), embeddings, and prompt engineering. Strong grasp of data structures, distributed systems, and concurrency. CI/CD experience with GitHub Actions, GitLab CI, or similar pipelines. Strong problem-solving, communication, and documentation skills. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. If you need any assistance seeking a job opportunity at Amsive, or if you need reasonable accommodation with the application process, please call **************. Amsive is proud to be an Equal Opportunity Employer. We are committed to building a supportive and inclusive environment for all employees. It is Amsive's continuing policy to provide equal employment opportunity and not to discriminate on the basis of race, color, religion, pregnancy or childbirth, marital status, national origin, ancestry or citizenship status, age, disability, sex, sexual orientation, gender identity, veteran status or any other characteristic protected by applicable federal, state or local laws. This policy applies to all aspects of employment, including (but not limited to) application for employment, recruiting, hiring, compensation, benefits, promotions and transfers, training, layoffs, rehires, termination of employment and all other terms and conditions of employment. As part of the Company's equal employment opportunity policy, Amsive will also take affirmative action as called for by applicable laws and Executive Orders to ensure that minority group individuals, females, disabled veterans, recently separated veterans, other protected veterans, Armed Forces service medal veterans, and qualified disabled persons are introduced into our workforce and considered for promotional opportunities.
    $39k-85k yearly est. Auto-Apply 60d+ ago
  • Geek Squad Agent (Retail Store)

    Best Buy 4.6company rating

    Consultation agent job in Springfield, VA

    As a Geek Squad Agent, you'll be the first point of contact for people seeking technology support, knowledge and solutions for computers and other devices at our local Best Buy store. We'll provide the training and resources you need to assess customers' needs, perform basic services and partner with other agents as needed on more complex repairs. If family and friends go to you with their tech questions, this might be the perfect role for you. What you'll do * Provide positive, timely service to customers during the check-in and checkout process * Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps * Help customers set up new devices and provide advice on whether to repair or replace old devices * Monitor service queues and provide accurate status updates to customers * Maintain knowledge and skillsets through certified training courses * Clearly communicate and partner with fellow agents Basic qualifications * 3 months of experience working in retail or customer service * Ability to work a flexible schedule, including holidays, nights and weekends Preferred qualifications * Passion for technology and desire to solve problems * Ability to adapt and learn new skills in a fast-paced industry What's in it for you We're committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life. Our benefits include: * Competitive pay * Generous employee discount * Financial savings and retirement resources * Support for your physical and mental well-being About us As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life - in our stores, online and in customers' homes. Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here. Best Buy is an equal opportunity employer. Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page. Auto Req. ID1011277BR Location Number 000269 Springfield Mall VA Store Address 6555 Frontier Dr$15 - $20.57 /hr Pay Range $15 - $20.57 /hr
    $15-20.6 hourly 4d ago
  • Agency Agent in Training!

    District Office of Farmers Insurance

    Remote consultation agent job

    Job Description Farmers Insurance stands as a premier provider of insurance solutions across the United States, dedicated to safeguarding what matters most to our valued customers. With a comprehensive suite of personalized insurance products, we cater to the unique needs of each individual and family we serve. Our committed team is focused on delivering exceptional service and innovative insurance solutions, ensuring our clients enjoy peace of mind and security. We are based in Burnsville, MN. We have a network of 27 agents across approximately 15 different locations in the Greater Minneapolis-St. Paul Area, offering a range of opportunities for you. We can find a location near you! Benefits Annual Base Salary + Commission + Bonus Opportunities Unlimited Earnings Evenings Off Retirement Plan Career Growth Opportunities Life Insurance Hands on Training Tuition Reimbursement Mon-Fri Schedule Vision Insurance Dental Insurance Health Insurance Flexible Schedule Work from Home Paid Time Off (PTO) Responsibilities Sales and Business Development: Generate leads through networking, referrals, and various marketing strategies. Meet with prospective clients to understand their insurance needs. Present and explain insurance products, highlighting benefits and coverage options. Customize insurance programs to suit individual client needs. Achieve or exceed sales targets and quotas. Client Relationship Management: Build and maintain strong, long-term relationships with clients. Provide ongoing support and service to clients, addressing their inquiries and concerns promptly. Conduct regular reviews of clients' insurance policies to ensure they remain appropriate and cost-effective. Product Knowledge and Education: Stay informed about various insurance products, including life, health, property, casualty, and business insurance. Keep up-to-date with changes in insurance regulations and industry trends. Educate clients on the insurance policies they purchase and how these meet their needs. Administrative Duties: Prepare and submit insurance applications and policy renewals. Maintain accurate records of client interactions and transactions. Follow up with underwriters and provide necessary information for policy approval. Compliance and Ethics: Ensure all sales activities comply with state and federal regulations and company policies. Conduct business with the highest level of ethical standards and integrity. Team Collaboration: Work collaboratively with other team members and departments to ensure seamless client service. Participate in team meetings and training sessions to enhance knowledge and skills. Requirements Education: High school diploma or equivalent is required; a bachelors degree in Business, Finance, Marketing, or a related field is preferred. Experience: Prior experience in insurance sales, customer service, or a similar field is advantageous and considered a plus. Licensing: Must hold relevant state insurance licenses (Property & Casualty, Life & Health) or be willing to obtain them within a specified timeframe. Skills: Strong communication, negotiation, and interpersonal skills are essential. Must have solid analytical and problem-solving abilities, with proficiency in CRM software and Microsoft Office Suite. Attributes: Must be self-motivated and goal-oriented, with the ability to work independently as well as part of a team. A high level of integrity and professionalism is crucial, along with a passion for helping clients and building strong, trusting relationships.
    $32k-63k yearly est. 23d ago
  • Agent Apprentice

    Josiah Rasmussen Farmers Insurance

    Remote consultation agent job

    Job Description Mahtomedi's picturesque White Bear Lake provides a stunning backdrop for community events and lakeside activities, fostering a strong sense of place and neighborly spirit. Now, you have the opportunity to build your future here, as we're seeking motivated individuals to learn the industry and embark on a rewarding insurance career. Our Culture: Built for Success, Driven by Passion At the heart of our company is a dynamic culture where both customer and employee success take center stage. We believe that when our team thrives, our customers do toocreating a powerful cycle of excellence. This synergy transforms our people into passionate brand ambassadors, inside and out. Unmatched Compensation: Earn What You Deserve We dont just reward great performancewe elevate it. Our compensation plan is designed to be the best in the industry, ensuring that exceptional work is met with exceptional rewards. If you're ready to bring your A-game, were ready to make it worth your while. Limitless Growth: Your Future Starts Here We dont just fill positionswe build careers. Leadership opportunities are always within reach for those who want them. Every team member is encouraged to push their limits, sharpen their skills, and grow within our organization. Here, advancement isnt just possibleits expected. Benefits Annual Base Salary + Commission + Bonus Opportunities Paid Time Off (PTO) Life Insurance Career Growth Opportunities Disability Insurance Retirement Plan Parental Leave Flexible Schedule Evenings Off Hands on Training Health Insurance Dental Insurance Tuition Reimbursement Vision Insurance Mon-Fri Schedule Work from Home Responsibilities Develop insurance quotes, make sales presentations, and close sales Communicating with our hot leads Establish client relationships and follow up with clients, as needed Understanding prospects needs and identifying sales opportunities Requirements Creating and maintaining a database of current and potential customers Ability to achieve high sales targets Proven track record of trustworthiness, dependability and ethical behavior Must be coachable Excellent communication skills: written, verbal, and listening Must have strong interpersonal communication skills Must be motivated and determined
    $32k-63k yearly est. 18d ago
  • Non-Profit Donation Agent (Independent Contractor)

    Kaizen Advance

    Remote consultation agent job

    Job Description Join us to support non-profit organizations by processing donation incoming phone calls and providing donors with quality customer service. This position offers the chance to support a wide range of non-profit and governmental organizations and allows you the flexibility to work from home. If you have excellent communication skills, are motivated, and are passionate about helping others, we want you on our team. Types of Clients: Nonprofit/Charity TV and Radio stations Child welfare agencies Veteran support groups Spiritual and religious organizations Animal advocacy groups Requirements Minimum 6 months of remote call center experience or 1 year in-office call center experience Must be at least 18 years old Must be an US resident Must use a Windows 11 PC Quiet, professional background for calls Able to type at least 40 words per minute Intermediate computer skills Able to pass a background check Must be able to complete a voice assessment and a mock call Preferred Skills: Highly organized and self-motivated Excellent communication skills Intermediate PC proficiency Reliable and Dependable Able to provide excellent customer service Technology Requirements: Windows 11 ONLY - No Chromebooks or Apple (Macs) allowed 16 GB RAM computer is preferred Dual monitors Noise-canceling USB headset Hard-wired internet connection (Ethernet; No WiFi allowed) Benefits Inbound phone work: $0.20 - $0.32 per talk minute, depending on the project Experienced agents can earn up to $0.35 per talk minute Additional opportunities for email, ticket, and chat support available with varied pay rates Flexible hours with 24/7 availability
    $29k-63k yearly est. 9d ago
  • Agency Agent in Training!

    Bradley Hansen Farmers Insurance

    Remote consultation agent job

    Job Description Farmers Insurance stands as a premier provider of insurance solutions across the United States, dedicated to safeguarding what matters most to our valued customers. With a comprehensive suite of personalized insurance products, we cater to the unique needs of each individual and family we serve. Our committed team is focused on delivering exceptional service and innovative insurance solutions, ensuring our clients enjoy peace of mind and security. We have a network of 27 agents across approximately 15 different locations in the Greater Minneapolis-St. Paul Area, offering a range of opportunities for you. We can find a location near you! Benefits Annual Base Salary + Commission + Bonus Opportunities Flexible Schedule Health Insurance Paid Time Off (PTO) Work from Home Dental Insurance Vision Insurance Life Insurance Hands on Training Career Growth Opportunities Retirement Plan Mon-Fri Schedule Evenings Off Unlimited Earnings Responsibilities Sales and Business Development: Generate leads through networking, referrals, and various marketing strategies. Meet with prospective clients to understand their insurance needs. Present and explain insurance products, highlighting benefits and coverage options. Customize insurance programs to suit individual client needs. Achieve or exceed sales targets and quotas. Client Relationship Management: Build and maintain strong, long-term relationships with clients. Provide ongoing support and service to clients, addressing their inquiries and concerns promptly. Conduct regular reviews of clients' insurance policies to ensure they remain appropriate and cost-effective. Product Knowledge and Education: Stay informed about various insurance products, including life, health, property, casualty, and business insurance. Keep up-to-date with changes in insurance regulations and industry trends. Educate clients on the insurance policies they purchase and how these meet their needs. Administrative Duties: Prepare and submit insurance applications and policy renewals. Maintain accurate records of client interactions and transactions. Follow up with underwriters and provide necessary information for policy approval. Compliance and Ethics: Ensure all sales activities comply with state and federal regulations and company policies. Conduct business with the highest level of ethical standards and integrity. Team Collaboration: Work collaboratively with other team members and departments to ensure seamless client service. Participate in team meetings and training sessions to enhance knowledge and skills. Requirements Education: High school diploma or equivalent is required; a bachelors degree in business, Finance, Marketing, or a related field is preferred. Experience: Prior experience in insurance sales, customer service, or a similar field is advantageous and considered a plus. Licensing: Must hold relevant state insurance licenses (Property & Casualty, Life & Health) or be willing to obtain them within a specified timeframe. Skills: Strong communication, negotiation, and interpersonal skills are essential. Must have solid analytical and problem-solving abilities, with proficiency in CRM software and Microsoft Office Suite. Attributes: Must be self-motivated and goal-oriented, with the ability to work independently as well as part of a team. A high level of integrity and professionalism is crucial, along with a passion for helping clients and building strong, trusting relationships.
    $32k-62k yearly est. 23d ago
  • Agent Apprenticeship

    David Franck Insurance Agency Inc.

    Remote consultation agent job

    Job Description The Insurance Sales Coordinator is responsible for supporting the sales team by coordinating sales activities, managing customer relationships, and ensuring the smooth execution of the sales process. This role involves assisting with lead generation, tracking sales metrics, handling administrative tasks, and providing exceptional customer service. The Insurance Sales Coordinator plays a key role in helping the sales team achieve their targets and improve overall efficiency. Benefits Commission Only Dental Insurance Health Insurance Life Insurance Paid Time Off (PTO) Vision Insurance Work from Home Flexible Schedule Hands on Training Disability Insurance Career Growth Opportunities Responsibilities Sales Support and Coordination: Assist the sales team in generating leads through various methods, including research, referrals, and marketing campaigns. Schedule and coordinate appointments and meetings for the sales team with prospective clients. Prepare and distribute sales materials, presentations, and proposals. Track and monitor sales metrics, including leads, conversion rates, and sales performance. Customer Relationship Management: Serve as the primary point of contact for clients, addressing their inquiries and concerns promptly. Maintain and update client records in the CRM system, ensuring accuracy and completeness. Follow up with clients post-meeting to gather feedback and address any additional needs. Assist clients with policy changes, renewals, and claims processing. Administrative Duties: Prepare and submit insurance applications and policy renewals. Ensure all sales documentation is complete, accurate, and submitted in a timely manner. Manage the sales calendar, coordinating team schedules and client appointments. Generate and distribute sales reports and performance metrics to the sales team and management. Marketing and Outreach: Support marketing initiatives to generate new leads and promote the companys insurance products. Assist with organizing and coordinating sales events, webinars, and community outreach activities. Utilize digital marketing tools and social media to enhance the agencys visibility and engagement. Compliance and Ethics: Ensure all sales activities comply with state and federal regulations and company policies. Maintain the highest level of ethical standards and integrity in all business dealings. Team Collaboration: Work collaboratively with other team members and departments to ensure seamless client service. Participate in team meetings and training sessions to enhance knowledge and skills. Provide administrative and logistical support to the sales team as needed. Qualifications: Requirements Qualifications: Education: High school diploma or equivalent; a bachelors degree in Business, Marketing, or a related field is preferred. Experience: Previous experience in sales support, customer service, or the insurance industry is advantageous. Licensing: Must hold or be willing to obtain relevant state insurance licenses (Property & Casualty, Life & Health). Skills: Excellent organizational, communication, and interpersonal skills. Strong attention to detail and ability to multitask. Proficiency in using CRM software, Microsoft Office Suite, and digital marketing tools. Attributes: Self-motivated, proactive, and able to work independently. Ability to build and maintain relationships with clients and team members. High level of integrity and professionalism.
    $29k-62k yearly est. 5d ago
  • Virtual Telesales Agent

    The Forehand Agency

    Remote consultation agent job

    About Us: We are an innovative organization committed to providing exceptional service and creative solutions. Our focus is on creating a collaborative atmosphere that aims for excellence, ensuring we deliver outstanding results for our clients while fostering a positive workplace culture. Responsibilities: Engage with potential and existing customers through outbound calls to effectively present our products and services. Provide outstanding customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction. Utilize effective sales techniques to consistently meet or exceed monthly sales targets. Keep precise records of customer interactions and sales activities within our CRM system. Work with team members to develop and implement strategies that enhance sales performance and customer engagement. Stay updated on industry trends and product knowledge to effectively communicate benefits to customers. Requirements: Proven experience in telesales, customer service, or a similar role. Strong communication and interpersonal skills, with the ability to quickly build rapport. Goal-oriented approach with a demonstrated history of achieving or surpassing sales goals. Familiarity with CRM software and sales tools is beneficial. Ability to work independently and collaboratively in a fast-paced environment. Willingness to adapt to changing priorities and customer needs. Possession of a life and health insurance license, or the capability to obtain one. Benefits: Join a collaborative and supportive team. Flexible work arrangements with the option for full remote work. Attractive commission structure along with performance-based incentives. Access to professional development and training opportunities. Health and wellness benefits to support employee well-being.
    $29k-62k yearly est. 60d+ ago
  • Remote Live Chat Agent

    Team Car Care/Jiffylube

    Remote consultation agent job

    Key Responsibilities: Handling customer queries on Web Chat, E-mails and Social Media Educate current and potential customers with product and service information Maintain accurate customer records Identify and escalate priority issues to the Team Leader and Ops Team Actively participate in team meetings Key Performance Indicators: Handle all queries in a polite, professional manner Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution Educate customers on services and processes Escalate any issues to the Team Leader Achieve agreed KPIs and Objectives Adhere strictly to shift schedules Adhere to laid down internal policies, procedures and processes Work collaboratively with the team Qualifications A Bachelors degree from any stream if a Fresher Minimum HSC with a minimum of 1 year of relevant experience Passionate about customer care Good typing skill Fluent in written and spoken English Able to work well under pressure and under minimum supervision A fast learner who is able to work with set targets Must be time flexible and able to work in a rotational shift system including Public holidays and weekends Additional Information IT Asset provided 5 Days working Health and vision Insurance Annual Bonus Night Shift Allowance Overtime Payment Referral Hire Bonus Team Outings Education allowance (Training courses, Udemy, Coursera, etc.) Job Location: Remote Package Details Flexible Schedule 401K / Retirement Plan Vision Insurance Dental Insurance
    $27k-56k yearly est. 60d+ ago
  • Applied Research - RL & Agents

    Prime Intellect

    Remote consultation agent job

    Building the Open Superintelligence Lab Prime Intellect is building the open superintelligence stack - from frontier agentic models to the infra that enables anyone to create, train, and deploy them. We aggregate and orchestrate global compute into a single control plane and pair it with the full rl post-training stack: environments, secure sandboxes, verifiable evals, and our async RL trainer. We enable researchers, startups and enterprises to run end-to-end reinforcement learning at frontier scale, adapting models to real tools, workflows, and deployment contexts. We recently raised $15mm in funding (total of $20mm raised) led by Founders Fund, with participation from Menlo Ventures and prominent angels including Andrej Karpathy (Eureka AI, Tesla, OpenAI), Tri Dao (Chief Scientific Officer of Together AI), Dylan Patel (SemiAnalysis), Clem Delangue (Huggingface), Emad Mostaque (Stability AI) and many others. Role Impact This is a customer facing role at the intersection of cutting-edge RL/post-training methods and applied agent systems. You'll have a direct impact on shaping how advanced models are aligned, deployed, and used in the real world by: Advancing Agent Capabilities: Designing and iterating on next-generation AI agents that tackle real workloads-workflow automation, reasoning-intensive tasks, and decision-making at scale. Building Robust Infrastructure: Developing the distributed systems and coordination frameworks that enable these agents to operate reliably, efficiently, and at massive scale. Bridge Between Customers & Research: Translate customer needs into clear technical requirements that guide product and research priorities. Prototype in the Field: Rapidly design and deploy agents, evals, and harnesses alongside customers to validate solutions. Customer-Facing Engineering Work side-by-side with customers to deeply understand workflows and bottlenecks. Prototype agents and eval harnesses tailored to real use cases, then hand off hardened systems to core teams. Translate customer insights into roadmap and research direction. Post-training & Reinforcement Learning Design and implement novel RL and post-training methods (RLHF, RLVR, GRPO, etc.) to align large models with domain-specific tasks. Build evaluation harnesses and verifiers to measure reasoning, robustness, and agentic behavior in real-world workflows. Prototype multi-agent and memory-augmented systems to expand capabilities for customer-facing solutions. Agent Development & Infrastructure Rapidly prototype and iterate on AI agents for automation, workflow orchestration, and decision-making. Extend and integrate with agent frameworks to support evolving feature requests and performance requirements. Architect and maintain distributed training/inference pipelines, ensuring scalability and cost efficiency. Develop observability and monitoring (Prometheus, Grafana, tracing) to ensure reliability and performance in production deployments.. Requirements Strong background in machine learning engineering, with experience in post-training, RL, or large-scale model alignment. Deep expertise in distributed training/inference frameworks (e.g., vLLM, sglang, Ray, Accelerate). Experience deploying containerized systems at scale (Docker, Kubernetes, Terraform). Track record of research contributions (publications, open-source contributions, benchmarks) in ML/RL. Passion for advancing the state-of-the-art in reasoning and building practical, agentic AI systems. What We Offer Competitive Compensation + equity incentives Flexible Work (remote or San Francisco) Visa Sponsorship & relocation support Professional Development budget Team Off-sites & conference attendance Growth Opportunity You'll join a mission-driven team working at the frontier of open, superintelligence infra. In this role, you'll have the opportunity to: Shape the evolution of agent-driven solutions-from research breakthroughs to production systems used by real customers. Collaborate with leading researchers, engineers, and partners pushing the boundaries of RL and post-training. Grow with a fast-moving organization where your contributions directly influence both the technical direction and the broader AI ecosystem. If you're excited to move fast, build boldly, and help define how agentic AI is developed and deployed, we'd love to hear from you. Ready to build the open superintelligence infrastructure of tomorrow? Apply now to help us make powerful, open AGI accessible to everyone.
    $27k-53k yearly est. Auto-Apply 60d+ ago
  • Salesforce Agentforce Architect (Technical Architect)

    Neuraflash

    Remote consultation agent job

    Why NeuraFlash, Part of Accenture: At NeuraFlash, Part of Accenture, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions-integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more-to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies. We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash, Part of Accenture, was selected as the only partner for the private beta prior to launch. Post-launch, we've earned the distinction of being Salesforce's #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space. Be part of the NeuraFlash, Part of Accenture journey and help shape the next wave of AI-powered transformation. Here, you'll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you're ready to make your mark in the AI space, NeuraFlash, Part of Accenture is the place for you. As a Salesforce Architect focused on Agentforce, you will be responsible for building compelling Agentforce-powered experiences for users and delivering impactful business value to our clients. You'll have the opportunity to make significant contributions to our success by working with the rest of our talented AI team to delight customers. This position is focused on architecting and executing technical solutions for Agentforce and related-technologies. You will have the opportunity to: Lead and own the technical solution design. This includes designing and understanding the complete Agentforce solution which includes topics, instructions, actions with corresponding automation/code, agent deployment methods, and supporting data structures. Deep dive into the limits and boundaries of Agentforce Agents, finding novel solutions to drive business outcomes. Collaborate with customers, Project Managers, Solution Architects, Developers and UX Designers to translate business needs into well-architected solutions Oversee and contribute to all stages of the project lifecycle-from initial design through development, testing, and final deployment Follow and understand new Salesforce products and technical capabilities Required Qualifications: 6+ years of experience in application and software development 4+ years of experience with Salesforce in a development role Bachelor's or Master's degree in Computer Science or a related field Proficiency in Apex and JavaScript, with exposure or working knowledge of modern coding languages (e.g. Python, Java, C#) Experience developing Salesforce technologies including Flows, Lightning Web Components, or Visualforce Understanding of front-end web development principles and technologies (HTML/CSS) Strong communication skills; the ability to convey complex technical details to all audiences Experience with using source control and branching/pull requests strategies Familiarity with CI/CD solutions and DevOps principles Preferred Skills: Experience working with Agentic AI Systems and Generative AI capabilities Any additional Salesforce certifications are a plus, preferably Platform Developer II or Agentforce Specialist certifications What can you expect in the interview process? Recruiter screen (phone) - 30 minutes Introductory conversation to discuss the role and your experience Panel Interview with Real-Time Exercise (Video) - 60 minutes The call will be split into two parts: You'll receive a prompt and talk through potential solution options and live on the spot (no offline preparation required) You'll get some time to interact with NeuraFlash, Part of Accenture delivery team members Organization lead interview (Video) - 45 minutes You'll talk through your career goals and relevant work examples You'll discuss challenges you have overcome and the tools you used to get there Leadership interview (Video) - 45 minutes You'll meet with a member of our leadership team Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Equal Opportunity Statement Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. What's it like to be a part of NeuraFlash, Part of Accenture? Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash, Part of Accenture Family who work remotely, we're focused on keeping everyone connected and unified as one team. Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients. Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn't possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done Collaboration: You have a voice here! If you work with a team of smart people like we do, it's a no-brainer to take suggestions and feedback on how to keep NeuraFlash, Part of Accenture thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small. Celebrate Often: We take our work seriously, but we don't take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don't forget to slow down and celebrate the big things and the small things together.
    $26k-53k yearly est. Auto-Apply 2d ago
  • Live Chat Agent

    Bluegrass Landscape & Snow Management

    Remote consultation agent job

    Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Bluegrass Landscape & Snow Management is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world. Responsibilities Answers incoming customer live chats regarding website navigation issues, service questions, and general client concerns Create relationships with new customers to better understand and achieve their needs This position is also a remote position in which you will be working from home Qualifications High school diploma or equivalent Experience in customer service Strong telephone etiquette Familiarity with CRM tools Excellent communication skills Ability to manage multiple tasks at once Ability to adapt to different personalities Requirements: Must Live and Reside in the US Must Have Laptop/Tablet Benefits: For the right individuals, this position offers a competitive salary along with: Medical, Dental, and Vision Disability Life Insurance 401(k) Plan Paid Vacation and Holidays
    $28k-58k yearly est. 60d+ ago
  • Retention Agent

    National Debt Relief 4.5company rating

    Remote consultation agent job

    Due to our tremendous growth, we are looking for commission-driven, seasoned Retention Agents to join our team! A typical day consists of making and answering inbound and outbound calls, maintaining account documentation, and a positive rapport with our client base. The position is focused on providing support for clients who are considering cancelling their service with National Debt Relief. The position requires exceptional professional, adaptability, active listening skills, and experience with de-escalating clients. Our team drives retention and service by exemplifying our core values to ensure they receive the best possible client experience with National Debt Relief. This position has an expected start date of 1/26/2026. This is a full-time remote role (40hrs/week). We are currently hiring for positions in AZ, FL, GA, MI, NC, NV, PA, SC, TN, TX, and UT. We are seeking individuals who are available for the following 8 hour shift scheduling options: Monday through Friday with shift schedules in Eastern Time: 11 a.m. - 8 p.m., 12 p.m. - 9 p.m., 1 p.m. - 10 p.m. Tuesday through Saturday with shift schedules in Eastern Time: 9 a.m. - 6 p.m. Sunday through Thursday with shift schedules in Eastern Time: 9 a.m. - 6 p.m. Responsibilities Retain clients seeking to cancel from our program within the first 30 days via calls, email, and online sources Build quick rapport with clients and apply both persuasive rebuttal skills and problem-solving strategies while providing solutions that will help clients to stay in program Meet goals set by the company and ensure all key performance indicators are met Follow guidelines for quality standards established and ensuring clients are cared for with integrity Show values and benefits of program to clients Document client discussions clearly and concisely using Salesforce customer relationship management software Meet performance criteria set forth by the management team. Performance criteria subject to change based on company baselines. Adhere to National Debt Relief and Retention department policies and procedures and any applicable changes to either Qualifications 2 years work experience with client retention High school diploma required Experience in sales and account management, consistently meeting or exceeding performance expectations Excellent communication skills both verbal and written Outstanding verbal and interpersonal skills Strong working knowledge of service processes, policies, techniques and applicable regulations preferred but not required The employee is expected to be punctual and ready to report to work at the start of the shift The employee will be exposed to a fast-paced environment and is expected to be able to adjust accordingly Soft Skills Qualifications Include the Ability to: Attain and maintain high performance expectations on a monthly basis Work in a fast-paced, high-volume setting Clearly explain details about the company's debt settlement program to current clients Recall details of calls with clients and to record those details accurately in Salesforce Use and navigate multiple computer systems with exceptional multi-tasking skills De-escalate stressful situations Support and de-escalate vulnerable and sometimes difficult clients Remain calm and professional during difficult discussions Take constructive feedback National Debt Relief Role Qualifications: Computer competency and ability to work with a computer Prioritize multiple tasks and projects simultaneously Exceptional written and verbal communication skills Punctuality expected, ready to report to work on a consistent basis Attain and maintain high performance expectations on a monthly basis Work in a fast-paced, high-volume setting Use and navigate multiple computer systems with exceptional multi-tasking skills Remain calm and professional during difficult discussions Take constructive feedback Available for full-time position, overtime eligible if classified non-exempt Compensation Information Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for each position across the US. Within the range, individual pay is determined by work location, job-related skills, experience, and relevant education or training. This good faith pay range is provided in compliance with NYC law and the laws of other jurisdictions that may require a salary range in job postings. The salary for this position is $18/hr + eligible for performance-based bonuses and commissions. About National Debt Relief National Debt Relief was founded in 2009 with the goal of helping an expanding number of consumers deal with overwhelming debt. We are one of the most-trusted and best-rated consumer debt relief providers in the United States. As a leading debt settlement organization, we have helped over 450,000 people settle over $10 billion of debt, while empowering them to lead a healthier financial lifestyle and feel free to live their best life. At National Debt Relief, we treat our clients like real people. Our purpose is to elevate, empower, and transform their lives. Rated A+ by the Better Business Bureau, our goal is to help individuals and families get out of debt with the least possible cost through conducting financial consultations, educating the consumer and recommending the appropriate solution. We become our clients' number one advocate to help them reestablish financial stability as quickly as possible. Want to learn more about who we are? Connect with us on social! Benefits National Debt Relief is a team-oriented environment full of rewards and growth opportunities for our employees. We are dedicated to our employee's success and growth within the company, through our employee mentorship and leadership programs. Our extensive benefits package includes: Generous Medical, Dental, and Vision Benefits 401(k) with Company Match Paid Holidays, Volunteer Time Off, Sick Days, and Vacation 12 weeks Paid Parental Leave Pre-tax Transit Benefits No-Cost Life Insurance Benefits Voluntary Benefits Options ASPCA Pet Health Insurance Discount Access to your earned wages at any time before payday National Debt Relief is a certified Great Place to Work ! National Debt Relief is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law. For information about our Employee Privacy Policy, please see here For information about our Applicant Terms, please see here #LI-REMOTE
    $18 hourly Auto-Apply 2d ago
  • Independent Medicare Agent

    Trophy Insurance Solutions

    Remote consultation agent job

    Job Description At Trophy Insurance Solutions, we're dedicated to providing exceptional service and tailored insurance solutions to our clients in Weatherford Texas, and beyond. As a Medicare Sales Representative, you'll join a vibrant team at the forefront of the insurance industry, where every day is an opportunity to make a difference. Our office, conveniently located, serves as the hub for our sales activities and team collaboration. Your role will be central in ensuring that our clients understand their Medicare options, guiding them to make informed decisions about their health insurance plans. We offer a welcoming environment where positivity and collaboration drive success. If you're eager to grow in a professional and engaging setting, with a company that values its employees as much as its clients, this could be the perfect opportunity for you. Let's embark on this rewarding journey together and achieve great milestones in Medicare sales! Benefits Annual Base Salary + Commission + Bonus Opportunities Health Insurance Career Growth Opportunities Hands on Training Mon-Fri Schedule Work from Home Flexible Schedule Responsibilities Client Consultation: Engage with potential clients, understanding their Medicare needs and providing personalized advice to guide their decisions. Lead Generation: Actively seek new Medicare clients through networking, referrals, and prospecting activities. Sales Presentations: Conduct informative and engaging sales presentations to individuals and groups to promote Medicare products and services. Relationship Building: Develop and nurture long-term relationships with clients to establish trust and ensure ongoing satisfaction with their Medicare plans. Compliance: Ensure all sales activities comply with company policies, ethical standards, and regulatory requirements. Continuous Improvement: Stay informed about Medicare product changes, competitor offerings, and industry trends to maintain competitive knowledge. Requirements Communication Skills: Excellent verbal and written communication skills. Customer Service Skills: Strong commitment to customer satisfaction and quality service. Sales Skills: Proven track record in meeting or exceeding sales targets. Organizational Skills: Ability to manage multiple clients and priorities effectively. Friendly Demeanor: Positive and inviting attitude, fostering welcoming interactions.
    $26k-55k yearly est. 5d ago
  • Agency Agent in Training!

    Zachary Burke Farmers Insurance

    Remote consultation agent job

    Job Description Farmers Insurance stands as a premier provider of insurance solutions across the United States, dedicated to safeguarding what matters most to our valued customers. With a comprehensive suite of personalized insurance products, we cater to the unique needs of each individual and family we serve. Our committed team is focused on delivering exceptional service and innovative insurance solutions, ensuring our clients enjoy peace of mind and security. We have a network of 27 agents across approximately 15 different locations in the Greater Minneapolis-St. Paul Area, offering a range of opportunities for you. We can find a location near you! Benefits Annual Base Salary + Commission + Bonus Opportunities Paid Time Off (PTO) Work from Home Flexible Schedule Health Insurance Dental Insurance Vision Insurance Life Insurance Mon-Fri Schedule Career Growth Opportunities Retirement Plan Unlimited Earnings Tuition Reimbursement Evenings Off Hands on Training Responsibilities Sales and Business Development: Generate leads through networking, referrals, and various marketing strategies. Meet with prospective clients to understand their insurance needs. Present and explain insurance products, highlighting benefits and coverage options. Customize insurance programs to suit individual client needs. Achieve or exceed sales targets and quotas. Client Relationship Management: Build and maintain strong, long-term relationships with clients. Provide ongoing support and service to clients, addressing their inquiries and concerns promptly. Conduct regular reviews of clients' insurance policies to ensure they remain appropriate and cost-effective. Product Knowledge and Education: Stay informed about various insurance products, including life, health, property, casualty, and business insurance. Keep up-to-date with changes in insurance regulations and industry trends. Educate clients on the insurance policies they purchase and how these meet their needs. Administrative Duties: Prepare and submit insurance applications and policy renewals. Maintain accurate records of client interactions and transactions. Follow up with underwriters and provide necessary information for policy approval. Compliance and Ethics: Ensure all sales activities comply with state and federal regulations and company policies. Conduct business with the highest level of ethical standards and integrity. Team Collaboration: Work collaboratively with other team members and departments to ensure seamless client service. Participate in team meetings and training sessions to enhance knowledge and skills. Requirements Education: High school diploma or equivalent is required; a bachelors degree in business, Finance, Marketing, or a related field is preferred. Experience: Prior experience in insurance sales, customer service, or a similar field is advantageous and considered a plus. Licensing: Must hold relevant state insurance licenses (Property & Casualty, Life & Health) or be willing to obtain them within a specified timeframe. Skills: Strong communication, negotiation, and interpersonal skills are essential. Must have solid analytical and problem-solving abilities, with proficiency in CRM software and Microsoft Office Suite. Attributes: Must be self-motivated and goal-oriented, with the ability to work independently as well as part of a team. A high level of integrity and professionalism is crucial, along with a passion for helping clients and building strong, trusting relationships.
    $32k-63k yearly est. 23d ago
  • Hotline Agent - Full-Time, Remote (AZ/UT residency)

    Strategic Management 4.5company rating

    Remote consultation agent job

    Objective The Hotline Agent (Full-Time, Remote) supports the Compliance Resource Center's (CRC) Hotline Service Center. The duties of the role include receiving incoming calls regarding any wrongdoing, potential fraud, waste, abuse and mismanagement occurring in an organization. Hours typically: 9a-6p MST. Weekend and holiday availability highly preferred. Essential Functions Interview and engage each caller and accurately capture the conversation with the caller by completing a written report. Assist with further investigation of the call through gathering additional information Logging call information in SharePoint database. Follow regulatory procedures while documenting calls and speaking with callers. Required Education and Experience Problem-solving abilities, compassionate support, and customer de-escalation skills. Acknowledging caller concerns, while keeping call times limited using effective interviewing skills. Maintaining composure during stressful situations. Associate degree (Psychology, Health Administration, or related). Proficiency in the Microsoft Office Suite. Strong English writing and editing skills. Resident of Arizona or Utah. Preferred Education and Experience Bachelor's degree (Psychology, Health Administration, or related). 2-3 years of Customer Service or Call Center experience. Conversational fluency in Spanish and ability to accurately translate in-coming hotline calls from Spanish-speaking callers. Benefits Company provided laptop; PTO package (vacation and sick); Medical insurance and 401(k) with employer contributions; 100% premiums covered by employer for Dental, Group Term Life Insurance, Short and Long Term Disability; Paid/Floating holidays; Vision and Additional Life Insurance available; EAP.
    $28k-46k yearly est. 59d ago
  • Virtual Agent

    Yellowstone Life Insurance Agency 3.9company rating

    Remote consultation agent job

    Yellowstone Life Insurance Agency, LLC is on the lookout for enthusiastic individuals to join our dynamic team as Virtual Agents. This role offers the flexibility to work from home while making a significant impact in the lives of our clients. As a Virtual Agent, you will engage with potential clients, guiding them through their life insurance journey. Utilizing our cutting-edge lead generation technology, you will assist clients in understanding their options and needs, ensuring they make informed choices about their coverage. If you are passionate about helping others, possess a strong work ethic, and are looking for a role that provides both flexibility and the opportunity for career growth, we want to hear from you! Key Responsibilities Provide comprehensive support to clients exploring life insurance options. Explain various insurance products and assist clients in selecting suitable plans based on their needs. Guide clients through the application process and documentation requirements. Collaborate with insurance providers and facilitate the underwriting process to streamline policy issuance. Build and maintain lasting relationships with clients through regular follow-ups and support. Requirements Strong communication and interpersonal skills Ability to connect with clients and establish rapport Attention to detail and strong organizational capabilities Self-starter with the ability to work independently Prior experience in sales or the insurance industry preferred but not mandatory A reliable computer and internet connection are required Benefits Freedom & ability to work virtually
    $25k-29k yearly est. Auto-Apply 60d+ ago
  • AgentForce Architect

    2U 4.2company rating

    Consultation agent job in Arlington, VA

    Job Description At 2U, we are all in on purpose. We are motivated by our mission - to eliminate the back row in education - and connected by our shared passion to deliver world-class digital education at scale. As the parent company of edX, the world's leading online learning platform, 2U powers more than 4,000 online higher education offerings - from free courses to full degrees. Together with more than 230 colleges, universities, and corporate partners, we are helping to unlock human potential. What We're Looking For: 2U is seeking a visionary and hands-on Agentforce Architect to lead the architecture and delivery of intelligent, AI-driven service experiences across the learner journey. In this strategic role, you will be responsible for designing and implementing Salesforce Agentforce capabilities-including Service Cloud, Omni-Channel, Agent Workspace, and integrations with Data Cloud and enterprise systems-to enable personalized and scalable student engagement. You will act as the technical authority across our Agentforce program, partnering closely with stakeholders, Salesforce, and our SI partner to drive end-to-end delivery of employee agent experiences that improve student outcomes. Responsibilities Include, But Are Not Limited To: Solution Architecture & Design Architect and oversee implementation of Salesforce Agentforce solutions including Service Cloud, Agent Console, Omni-Channel, Voice, Live Agent, and AI-powered automation. Translate complex business workflows into scalable, secure, and maintainable Salesforce technical solutions. Design and implement intelligent agent systems tailored for Enrollment, Placement, Application, and Student Success teams. AI, Data Cloud & Automation Leverage Salesforce Data Cloud to create unified learner profiles and power AI-driven recommendations. Integrate Einstein features (e.g., Next Best Action, Opportunity Scoring, Case Classification) into student support workflows. Design and implement productivity features such as Macros, Quick Text, automated emails, and GPA/activity-based triggers. Collaboration & Governance Act as the technical lead for coordination with SI and Salesforce, ensuring solution integrity, timely sign-offs, and delivery alignment throughout the entire project lifecycle. Guide sprint demos, participate in gap analysis reviews, and validate user stories and change requests throughout the project lifecycle. Ensure compliance with enterprise architecture, data privacy, and internal coding/configuration Standards. Team Leadership & Enablement Provide technical leadership and mentorship to internal Salesforce admins, developers, and analysts. Lead technical workshops, architecture reviews, and training sessions for internal teams and stakeholders. Support training design and delivery in partnership with change management and end-user enablement teams. Things That Should Be In Your Background: 10+ years of Salesforce platform experience, with 5+ years as a Technical or Solution Architect. Hands-on experience with Salesforce Service Cloud, Sales Cloud, SFMC (Preferable) and Agentforce / Agent Workspace. Deep understanding of Omni-Channel routing, Einstein Bots, Voice, and Live Chat. Strong expertise in Apex, Lightning Web Components (LWC), Salesforce APIs, and automation using Flow. Proven experience designing and integrating with third-party systems (CTI, chatbots, LMS, etc.). Familiarity with Salesforce data security models, permission sets, and role hierarchies. Salesforce Certified Application Architect or Salesforce Certified System Architect required. Salesforce Certified Service Cloud Consultant required. Other Attributes That Will Help You In This Role: At least one full implementation experience of Agentforce preferred. Salesforce Certified Agentforce Specialist or Service Cloud Voice / Omni-Channel Accredited Professional. Salesforce Data Cloud Consultant certification or practical experience with Data Cloud ingestion and unification. Experience designing AI-powered workflows and multi-agent systems. Knowledge of CTI platforms and voice integrations within Salesforce environments. Background in regulated industries such as higher education, healthcare, or financial services. Familiarity with Agile methodologies and DevOps tooling such as Copado or Gearset. Salesforce Certified Technical Architect (CTA) is a strong plus. Experience developing Large Language Models (LLMs) beyond Salesforce Agentforce, or working with other AI Copilot platforms. While this position is open to remote candidates across the U.S., we will prioritize those who live in the Washington-Baltimore metropolitan area and who are available to come into our Headquarters in Arlington, VA two days a week. Benefits & Culture Our global employee base is a diverse collection of innovators, dreamers, and doers working together to transform lives through higher education. We believe that every employee can advance our shared purpose, and that life at 2U should be fun and meaningful. If you're excited by the opportunity to provide over 40 million learners and counting with access to world-class online higher education, then join us - and do work that makes a difference. #NoBackRow We offer comprehensive benefits (unique per country) and excellent work/life balance. Full-time, U.S. benefits include: Medical, dental, and vision coverage Life insurance, disability, and 401(k) employer match Free snacks and drinks in-office Generous paid holidays and leave policies, including unlimited PTO Additional time off benefits include: volunteer days, parental leave, and a company-wide winter break The anticipated base salary range for this role is ($190,000 - $214,100), with potential bonus eligibility. Salary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, budget for the position and cost of labor in the market in which the candidate will be hired. 2U Diversity and Inclusion Statement At 2U, we are committed to building and sustaining a culture of belonging, respect, and inclusion. We are proud of the steps we've taken to bring together an employee base that embodies diverse walks of life, ideas, genders, ages, races, cultures, sexual orientations, abilities and other unique qualities. We strive to offer a workplace where every employee feels empowered by what makes us different, as well as by how we are alike. 2U is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodations, please reach out to us at: recruitingaccommodations@2u.com. About 2U LLC For more than a decade, 2U has been the digital transformation partner of choice to great non-profit colleges and universities delivering high-quality online education at scale. As the parent company of edX, a leading global online learning platform, 2U provides over 45 million learners with access to world-class education in partnership with more than 230 colleges, universities, and corporations. Our people and technology are powering more than 4,000 digital education offerings - from free courses to full degrees - and helping unlock human potential. To learn more: visit 2U.com. About edX edX is the education movement for restless learners and a leading global online learning platform from 2U, LLC. Together with the majority of the world's top-ranked universities and industry-leading companies, we bring our community of over 45 million learners world-class education to support them at every stage of their lives and careers, from free courses to full degrees. And we're not stopping there - we're relentlessly pursuing our vision of a world where every learner can access education to unlock their potential, without the barriers of cost or location. Learn more at edX.org. Learn more at *********************** #NoBackRow The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position, and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. 2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans' status, or any other classifications protected by applicable federal, state or local laws. 2U's equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits and pay.
    $35k-51k yearly est. 22d ago

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