Consulting practice manager job description

Join the Cottage Health team as an Practice Transformation Consultant. In this role you will serve as a process management and improvement consultant to the ambulatory clinic operations for Cottage Health. The focus of the position is to research and analyze complex issues surrounding clinic, operational and business process workflows within diverse clinic settings. Additional highlights of the role include:

* Develops strategies for infrastructure level recommendations surrounding improving processes, efficiency, and practices within clinic operations.

* Assists in the setup of new clinics and services as well as oversees the transition of clinic workflows from affiliating practices as we migrate to a standard operating model.

* Facilitates workshops and change initiatives to simulate and test improvements and communicate changes and/or develop training to the impacted staff roles and functions.

* Functions independently to identify and analyze performance metrics and coordinates with clinic managers to align improvement strategies to the strategic and operational plans of the various ambulatory departments and clinics. Coordinates efforts with Revenue Cycle, Patient Access, ITS, and other departments to assure operational processes align with larger system goals, processes, and initiatives.

At Cottage Health, we are proud of our generous Total Rewards package. We offer benefit programs that help us hire the best people.

Our benefits program is called Choices…for Health…for Wealth…for Life. We take great pride in continuously evaluating our Choices program to offer the most competitive benefits in the health care industry. We offer employees excellent traditional benefit plans like medical, dental, life insurance, and disability coverage, along with a leading-edge Wellness Program of health improvement opportunities. The program provides tools that allow you to bring the same attention to your health that Cottage Health does to the health of our patients.
QUALIFICATIONS:

LEVEL OF EDUCATION

Minimum: A Baccalaureate degree from an accredited college or university or eight (8) years of applicable and progressively responsible work experience.

Preferred: Master's degree

CERTIFICATIONS, LICENSES, REGISTRATIONS

Minimum: Epic ambulatory experience.

Preferred: Epic Certification; Formal training in project management and process improvement methodologies; and/or additional certification in LEAN or Six Sigma

TECHNICAL REQUIREMENTS

Minimum: Knowledge and experience with a range of process improvement methodologies; ability to facilitate group and end-user process mapping and redesign efforts. Comfort with the interrelationship between healthcare IT and operational workflows in the clinical setting.

Preferred: Experience in an organization using an Epic EMR

YEARS OF RELATED WORK EXPERIENCE

Minimum: Five (5) years of experience in ambulatory care operations and/or consulting with operations leaders in different ambulatory clinical care environments. Demonstrated success with process improvement, project management and workflow redesign.

Sonendo, is a medical technology company with a unique mission to lead the transformation of dentistry through Sound Science . We are currently building a high-performance team with a passion for creativity and innovation that is committed to collaboration and integrity. We believe our success is based on developing disruptive technologies, and we strive to achieve excellence in our products and services by attracting energetic, entrepreneurial individuals who are committed to this vision.

The Area Practice Consultant is a critical role for SONENDO and its current and future customers. You will be an integral part of supporting the Area Sales Manager to retain, expand, and grow the current and future customer set. Over time, this role will enable you to have access to other opportunities with expanded responsibility within the organization.
Responsibilities

Area Support Duties:

* Provide account management support as needed for existing customers to maximize the success/procedure utilization of their practice including business and clinical needs.
* Execute business reviews with current customers to highlight areas of success and areas of improvement
* Drive and support customer referral events and practice marketing needs (i.e. Lunch and Learns, Open Houses, Referral events, Practice Marketing)
* Drive and support Professional Education activities for existing customers (i.e. 2.0 GW Courses/webinars/P2P KOL connections)
* Provide focused support for needs-based account list provided by Area Sales Director with examples areas of focus being procedure utilization, procedure education, peer connection, etc measured through increase procedure utilization/share of practice
* Facilitate lead generation and prospect meeting development in your designated area of responsibility to hand off to your aligned Area Sales Manager
* Develop relationships with dental office personnel (e.g. through case observation, casual conversations, meetings, participation in conferences) to make new contacts within dental offices and to identify key decision makers to facilitate future sales. Also, be able to marshal the Sonendo resources to bear for the account.
* Attend clinical procedures in the operatories of accounts as needed to assure customer and patient success with Sonendo products after customer completes the Onboarding Playbook
* Stay abreast of relevant clinical and library research and participates in case reviews, procedure observation and clinical discussions with dentists, office staff and affiliated stakeholders. Be able to pass any internal clinical certification.
* Ability to execute ongoing customer training and product updates in person, or virtually
* Respond to client inquiries concerning product or procedure complaints
* Able to install and newly sold system
* Supports the Director in the development of new approaches, methodologies, and metrics to improve efficiency and effectiveness of team
* Become proficient with the TDO software platform
* Records/gathers HIPAA-compliant quantified data on specific system and procedure related protocols required by marketing, R&D and/or clinical/regulatory
* Identify and share with ASM/ASD/Professional Education areas of opportunity and improvement that would benefit our customer base

Administrative and Other

* Participate in various meetings, both by telephone and in person. This would include team or departmental conference calls, training, and team meetings
* Administrative tasks to include timely reporting and data entry
* Maintain a professional image when presenting Sonendo
* Foster collaboration between Sonendo and customers
* Maintain compliance with Quality System procedures and company policies
* Perform related duties as assigned by supervisor

Qualifications

* A minimum of a bachelor's degree or equivalent experience
* A minimum of 3 years of sales experience in a patient care environment preferred
* A valid driver's license
* Will be required to maintain advanced clinical knowledge of endodontic disease states, procedures, technology, and the business landscape
* Demonstrates excellent interpersonal and communication (verbal and written) skills
* Superb customer service skills
* Proven technical, analytical, and problem-solving skills
* Ability to multi-task within a fast-paced environment
* Self-motivated, proactive work ethics and able to work independently
* Understanding of healthcare industry standards, guidelines, and environments
* Strong computer skills
* The ability to travel related to this role required. Must be willing and able to travel up to 50% overnight locally, regionally, and nationally sometimes.

Physical Requirements

* The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Standing, walking, and meeting activities are required frequently throughout the workday.
* Employee must be able to process paperwork and utilize office equipment (including personal computer, phone, typewriter, copiers, etc.).
* A large portion of the day is spent communicating orally in person.
* Normal sight or corrected vision is required to read documents and use standard computer terminals.
* Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
* Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards
* Must be able to lift and carry up to 40 lbs.

Additional Information

Sonendo offers a competitive benefits package and a collaborative, motivating work environment where you will be encouraged to innovate continuously; This is a place where you will be encouraged to actively participate, and your ideas can have a direct impact on the success of the organization. If you are interested in applying for this position, please apply online.

No recruiters, please.

Sonendo, Inc. is an Equal Opportunity Employer

**National Toll Practice Consultant**

**Who We Are**

At WSP, we are driven by inspiring future-ready pioneers to innovate. We're looking to grow our teams with people who are ready to collaborate in building communities and expanding our skylines. To do this, we hire candidates of all experiences, skillsets, backgrounds and walks of life. We actively foster a work environment and culture where inclusion and diversity is part of our fundamental structure. This is delivered behaviorally, through our policies, trainings, local partnerships with professional diverse organizations, internal networks and most importantly with the support and sponsorship of our leaders who help drive our commitment to an inclusive, diverse, welcoming and equitable work environment. Anything is within our reach and yours as a WSP employee. Come join us and help shape the future!

**This Opportunity**

WSP is currently initiating a search for a **National Toll Practice Consultant** to provide strategic direction and overall leadership in achieving budgeted business development outcomes, building and fostering strong client and stakeholder relationships with an overall focus on growth and expanding our market leadership.

The National Toll Practice Consultant will possess a balanced commercial, strategic and business development mindset and the ability to drive an integrated strategy that combines advisory, planning, design engineering, program management and construction management professional services. We seek to be an industry leader and trusted advisor, -- driving business growth with a commitment to client and commercial success. These will be important objectives for this position.

The position will report to the **WSP National Director of Tolling Services** and can sit out of any mutually agreed WSP USA office.

**Your Impact**

A key part of this role is for the National Toll Practice Consultant will collaborate with the firms regional and local leadership to implement client engagement and business development strategies that are focused on growing our presence and ability to deliver strategic and technical solutions for our tolling and related clients.

The National Toll Practice Consultant will also engage with our technical experts to develop the full suite of relevant client services. A limited number of tolling specialists may directly report to the National Toll Practice Leader. Most services will be provided by technical resources that reside throughout WSP's Transportation and Advisory businesses and are readily available in a collaborative matrix model.

**Business Development**

+ Represent the firm in the market through involvement in client and industry events and associations to promote intelligence gathering and pipeline development

+ Manage promotional and proposal material development

+ Develop new business leads

+ Develop strategic alliances and project partners to secure new work

+ Lead strategic project pursuits

+ Participate in negotiations to secure contract awards

**Strategic Leadership**

+ Anticipate medium and long-term client needs and industry dynamics

+ Comfort with changing market conditions

+ Crafts program delivery strategies with owners and policy makers, and implementation plans to achieve desired outcomes

+ Confident and creative problem solver willing to propose innovative ideas

+ Partner who solicits, assesses and adopts creative ideas from other participants

**Business Performance**

+ Act as a key contributor and business advisor to the Regional Team

+ Lead the delivery on tolling aspect of projects across the US

**Leadership**

+ Enthusiastic and inspiring style

+ Show significant commitment to the company and the requirements of the role

+ Manage and lead through others

+ Includes the view of others in decisions, comfortable with group decision-making

+ Adjusts quickly to changing priorities and conditions

+ Able to cope effectively with complexity and change

+ Expects personal performance and team performance to be nothing short of the best.

+ Communicate ideas clearly across multi-regional teams

**Who You Are**

**Required Qualifications**

+ The position requires BA/BS degree in Engineering, Planning, Architecture, Business, or equivalent technical discipline, proven track record of successfully growing a program, team or initiative in tolling

+ Minimum 12 years of transportation consulting/engineering experience, including at least five years of successful experience in delivery of tolling technical work

+ Specific regional expertise in Transportation and established relationships with local teaming partners and key client decision makers Demonstrated experience in leading and winning large strategic pursuits.

+ Excellent communication skills (presenting and writing)

+ Organized, self-starter with a strong entrepreneurial spirit

+ Exercise responsible and ethical decision-making regarding company funds, resources and conduct and adhere to WSP's Code of Conduct and related policies and procedures

+ Proven track record of upholding workplace safety and ability to abide by WSP's health, safety and drug/alcohol and harassment policies

**Compensation and Benefits**

WSP provides a comprehensive suite of benefits including medical, dental, vision, disability, life, and retirement savings focused on a providing health and financial stability throughout the employee's career.

Expected Salary: $134,986- $245,000

WSP USA is providing the compensation range and general description of other compensation and benefits that the company in good faith believes it might pay and/or offer for this position based on the successful applicant's education, experience, knowledge, skills, and abilities in addition to internal equity and geographic location. WSP USA reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.

\#LI-AS1

**Additional Requirements**

+ To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

**Additional Details**

+ **Travel Required:** 60%

+ **Job Status:** Regular

+ **Employee Type:** Full

+ **Primary Location:** CHICAGO - 30 N LASALLE ST

+ **All locations:** US-CA-San Francisco, US-CO-Denver, US-DC-Washington, US-FL-Fort Lauderdale, US-FL-Miami, US-FL-Orlando, US-FL-Tampa, US-IL-Chicago, US-LA-New Orleans, US-MA-Boston, US-MD-Baltimore, US-MI-Detroit, US-MN-Minneapolis, US-MO-Kansas City, US-NC-Charlotte, US-NC-Mooresville, US-NC-Raleigh, US-NJ-Jersey City, US-NJ-Lawrenceville, US-NJ-Morris Township, US-NJ-Mount Laurel, US-NJ-Newark, US-NJ-Upper Saddle River, US-NY-Albany, US-NY-Buffalo, US-NY-Hawthorne, US-NY-Long Island City, US-NY-New York, US-NY-Troy, US-NY-Valhalla, US-OH-Cleveland, US-OH-Columbus, US-PA-Philadelphia, US-PA-Pittsburgh, US-Remote, US-VA-Arlington

**About WSP**

WSP USA is the U.S. operating company of WSP, one of the world's leading engineering and professional services firms. Dedicated to serving local communities, we are engineers, planners, technical experts, strategic advisors and construction management professionals. WSP USA designs lasting solutions in the buildings, transportation, energy, water and environment markets. With more than 12,000 employees in over 200 offices across the U.S., we partner with our clients to help communities prosper. www.wsp.com

WSP provides a flexible, agile and hybrid workplace model while meeting client needs. Employees are also afforded a comprehensive suite of benefits including medical, dental, vision, disability, life, and retirement savings focused on providing health and financial stability throughout the employee's career.

At WSP, we want to give our employees the challenges they seek to grow their careers and knowledge base. Your daily contributions to your team will be essential in meeting client objectives, goals and challenges. Are you ready to get started?

WSP USA (and all of its U.S. companies) is an Equal Opportunity Employer Race/Age/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disability or Protected Veteran Status.

The selected candidate must be authorized to work in the United States.