Consulting services director job description

The Director of Fraud and Risk Consulting is responsible for Client Services Risk Service Delivery including leading and managing a team of consultants and specialists directly supporting issuer processing clients through consulting engagements, solution and advisory services, and overall end-to-end risk operations and support. The team and function provide both first and second level client-facing Fraud and Risk services including rapid and tactical fraud identification and mitigation, risk application tool expertise, proactive consulting and on-behalf-of advisory services. This role will serve as a Fraud and Risk people leader and technical/functional specialist delivering application and solution expertise, strategic client engagement, rule engineering and implementation, and performance optimization. This function and role collaborate extensively with a wide range of organizations and cross-functional teams to deliver industry leading fraud and risk value-added-services.
Essential Functions

Leads and manages a team of risk analysts and consultants

Fraud and Risk SME delivering comprehensive, proactive, and rapid solutions to evolving threats and opportunities

Delivers end-to-end client risk consulting engagements partnering with cross-functional teams as necessary

Develops and customizes client risk optimization and value proposition strategies to improve performance, strengthen partnerships, and drive adoption of premium risk services

Presents quarterly client webinars spotlighting risk products and services, industry trends, best practices, etc.

Leads end-to-end management and support delivery for complex fraud and risk events across multiple lines of business

Detailed understanding and expertise of complex and highly configurable processing platforms, applications, and tools to deliver robust and product agnostic risk solutions

Proactively analyzes and assesses transaction trends, anomalies, and high-risk activity to identify opportunities and solutions for risk mitigation and performance optimization

Provide comprehensive and customized training for multiple risk applications to strengthen internal and external partnerships

Engineer and implement Flash Fraud Rules in support of internal initiatives and client-facing support requests

Effectively engage, collaborate, and support initiatives across a wide range of core Visa teams including Product, IT, Legal, Risk, Security, and Client Services

Drive and augment Risk services and solutions to enhance value-add, scalability, and performance

Effectively builds client relationships and serves as a client advocate while effectively managing and negotiating expectations, resolving issues, escalations, etc.

Maintains strong awareness and expertise of evolving threats, industry trends, and best practices in payment industry fraud, authentication, and mitigation

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs.

At Vivaldi, we're working to build the next generation of businesses and brands together. More than a traditional strategy consultancy, Vivaldi believes in unlocking growth and going beyond consulting to make strategy actionable. Leading with passion and empathy we create paths to grow not only for our clients but also for our talent around the world.

With offices globally, our client portfolio ranges from the world's most successful brands to medium-sized hidden champions in the B2B and B2C sectors.

Choose a career at Vivaldi and enjoy an innovative, entrepreneurial environment where challenging and interesting work is part of daily life.
Job Description:

Lead development of long-term client relationships

Lead client engagements in the areas of brand strategy, consumer insights, customer segmentation, innovation, growth strategies, and organizational change

Manage teams to drive superior results and insightful and actionable recommendations for clients

Be accountable for the timeliness/quality of work and project profitability

Manage multiple team engagements concurrently

Mentor and train junior staff on project teams and firm wide

Possess superior qualitative and quantitative analytical skills

Present findings and recommendations to C-suite clients and executives

Identify and close new business leads from current and new clients

Participate in lead development and other business development and marketing efforts, in conjunction with partners and corporate marketing initiatives

Job Requirements:

Over 10 years of relevant strategy, innovation, marketing and/or branding experience; background in strategic consulting and/or digital strategy and marketing

Vast experience in building a business, exceptional intellectual curiosity and passion, fire in the belly and influence skills

Proven track record of creating new business opportunities through proactive lead generation; spearheading new business pitches and selling to Fortune 500 client base

Proven interpersonal relationship skills and ability to interact effectively with senior executives and employees in all areas of the company

Ability to elegantly and successfully gain the respect of clients, colleagues and staff, to maintain open and efficient lines of communication at all times

Must be high energy, driven, focused, assertive and results-oriented

Why Vivaldi

We offer you a learning environment to grow and build your career. You will work with our international project teams to help businesses, brands and people find untapped potential and smart solutions to create sustainable future growth. We cultivate a space for you to grow beyond yourself - carving out new learning opportunities you uncover and owning personal initiatives.

Does that sound like a growing opportunity to you? Become a Vivaldi family member.

From time to time, system updates on the Application Collection Platform may occur, leaving candidates unable to submit their application. If you experience any technical errors when applying for this position, please direct your application to

**The Opportunity**

Huron is a global consultancy that collaborates with clients to drive strategic growth, ignite innovation and navigate constant change. Through a combination of strategy, expertise and creativity, we help clients accelerate operational, digital and cultural transformation, enabling the change they need to own their future.

Join our team as the expert you are now and create your future.

**Position Summary**

Directors will take a leadership role on multiple engagements and are responsible for the client deliverables, deadlines and quality assurance. They will demonstrate superior client interaction with senior executives. They will have the flexibility to support clients in a broad array of issues. Directors will serve as role models for staff and develop their skills through coaching and mentoring.

Position Expectations:

• Significant new business development experience with documented personal business plan and new business development protocol

Leadership in engagement execution with strong project and client management skills

• Ensure overall work product quality; takes ownership for results/outcomes

• Coach subordinates and effectively delegate

• Develop industry/ practice expertise and execution capabilities

• Leverage jobs/ develops people by structuring and supervising work

• Oversee a significant revenue base and remains cognizant of opportunities to sell

**Qualifications**

**Position Summary**

Direcots in the Valuation service line must demonstrate performance in the following:

Engagement Management:

• Lead engagement planning; organize and schedule resources; and ensure compliance with internal policies and managing budget expectations

• Manages project functions to include client interviews and necessary due diligence

• Assist in preparation of client deliverables

• Create an effective work environment setting a positive tone, establishing performance expectations and driving accountability through motivation

Client Relationship Management:

• Build and manage successful client relationships generating positive client feedback on quality, value, innovation, delivery, and results

• Monitor scope of client expectations surrounding delivery of generated results

Practice Development:

• Communicate effectively (written and verbal) to a variety of audiences

• Effectively direct, coach, motivate and evaluate analysts and associates including completion of all elements of Huron's performance management process

**Posting Category**

Generalist

**Opportunity Type**

Regular

**Country**

United States of America

Huron Consulting Group offers a competitive compensation and benefits package including medical, dental, and vision coverage to employees and dependents; a 401(k) plan with a generous employer match; an employee stock purchase plan; a generous Paid Time Off policy; and paid parental leave and adoption assistance. Our Wellness Program supports employee total well-being by providing free annual health screenings and coaching, bank at work, and on-site workshops, as well as ongoing programs recognizing major events in the lives of our employees throughout the year. All benefits and programs are subject to applicable eligibility requirements.

Huron is fully committed to providing equal employment opportunity to job applicants and employees in recruitment, hiring, employment, compensation, benefits, promotions, transfers, training, and all other terms and conditions of employment. Huron will not discriminate on the basis of age, race, color, gender, marital status, sexual orientation, gender identity, pregnancy, national origin, religion, veteran status, physical or mental disability, genetic information, creed, citizenship or any other status protected by laws or regulations in the locations where we do business. We endeavor to maintain a drug-free workplace.