Consumer advocate jobs near me

Crafting Brighter Futures for Businesses & Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client. As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment. Primary Responsibilities: Engage with clients to understand their financial goals and concerns. Present tailored solutions to safeguard their assets effectively. Maintain a pulse on the industry, ensuring you offer the best and most updated advice. Foster relationships and ensure our clients always have someone they can turn to. Why Work With Us? Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours. Unlimited Earning Potential: Your dedication determines your earnings*. Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently! Grow with Us: Dive into continuous learning and development opportunities. Application Process: Submit Your Application: No stringent qualifications needed. We believe in potential. Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions. FAQs: When will I hear back after applying? Typically, within 24 hours. Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation. What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization. * This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance. State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.

We are hiring a customer service representative to manage customer queries and complaints. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. Pay $18/HR (Monday-Friday Day Shift) Work Environment: In-office training for 10 weeks. After successful training this position will become work from home. Additional Info: Must have reliable transportation and home internet access Must have Long Term Care, Medicare, or Medicaid experience for this role Customer Service Representative Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Managing a team of junior customer service representatives. Ensure customer satisfaction and provide professional customer support. Customer Service Representative Requirements: High school diploma, general education degree, or equivalent. Ability to stay calm when customers are stressed or upset. Comfortable using computers. Excellent communication skills and Microsoft Office Suite

RH at its core is about taste, and we believe the idea of scaling taste is large and far-reaching. The RH brand attracts the best designers, artisans, manufacturers, and talent in our industry, scaling and rendering their work more valuable across our integrated platform, enabling us to curate the most compelling collection of luxury home furnishings in the world. We are moving the brand beyond curating and selling products to conceptualizing and selling spaces by building an ecosystem of products, places, services, and spaces that elevates and establishes the RH brand as a global thought leader, taste, and place maker. At RH we believe deeply that the "right" people are our greatest asset. We value people with high energy, who possess the ability to energize others. People who are smart, creative, and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined, and won't take "no" for an answer. We value team players, people who are more concerned with what's right, rather than who's right. As a Customer Experience Associate, you are responsible for delivering exceptional service to our customers while creating a luxury experience. You will remove obstacles, provide support, and are empowered to “do the right thing.” This is an ideal role for a polished individual with a passion for service, design and home furnishings. YOUR RESPONSIBILITIES Live Our Vision, Values and Beliefs every day Represent the RH brand through polished communication, personal appearance and professionalism Engage with the customer to identify their needs and partner them with the best associates to deliver unparalleled service and exceed their expectations Collaborate with cross-functional partners and Leaders to ensure the customer's needs are not only met but also exceeded Build brand loyalty and revenue by being well-versed in RH product offerings, processes and systems Innovate with an entrepreneurial spirit and a passion for building and maintaining relationships Qualify and educate potential design customers on services offered by RH Interior Design OUR REQUIREMENTS 1+ years of experience in Customer Service, high-end furniture and luxury retail preferred Poise and confidence to interact with high-end customers while maintaining confidentiality People and relationship-driven Driven to deliver first-class service and exceed customer expectations Ability to recognize and respond to multiple priorities Exceptional analytical, problem-solving and decision-making skills Strategic, highly organized and results-oriented Excellent verbal and written communication skills Commitment to Quality with exceptional attention to detail Proficiency with Mac Operating System, IOS devices, Microsoft Office, Salesforce and Google Applications Willingness to work a flexible schedule, including evenings, weekends and holidays About Us RH is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.

We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500! Whether it's delivering happiness to customers on the driveway or getting involved in the local community, our Customer Advocates are leading the charge in reintroducing happiness into the car-buying process. Ready to join the 'Hauler-Life'? Shift Requirement: The hours for this position are from 11am - 9pm. We ask that team members be available to work 7 days a week. Days off will rotate between weekdays and weekend days. Location: This position will be based out of our location in Heath, OH, 43056. Unlock Your Earning Potential! We offer a competitive starting hourly rate of $20/hr with significant growth opportunities based on performance. You can boost your earnings within a short timeframe: Pay Range: $20-$22 hourly Starting Pay: $20/hr At 3 Months: $20.50/hr At 6 Months: $21/hr In your first year, you can progress from $20/hr to $22/hr through our performance-based Careers Not Jobs program, which provides four merit opportunities annually. As part of this program, eligible team members can enjoy an additional $0.50 increase in their pay every 90 days. And that's not all! Market Operations may offer other performance-based incentive programs specific to your location, potentially unlocking even greater earnings. Benefits + Perks: We continually invest in our team members' success because when our team members grow, we grow. Here is how we invest in you: Compensation: Competitive, Performance-Based Compensation PLUS 401(k) with Carvana match, opportunity for overtime during busy seasons Fast Track Advancement Opportunities: Stellar performers achieve higher pay rates sooner based on performance. Hard work and stellar performance won't go unnoticed. Health & Wellness: 100% Company Paid Healthcare Premiums plus Dental + Vision benefits. Wellness program to support mental, physical and financial health. We know pets are family too! Benefit from our pet care savings program to keep your furry friends healthy and happy. Time Off & Work-Life Balance: Generous paid time off (13 days for the first year, increases to 20 days thereafter) Education Support: We support you depending on where you are at in your education journey - if you are looking to pursue a bachelor's degree, we offer tuition reimbursement. And if you already have your bachelors degree we have a student loan repayment program! Equity: Carvana Shares is something that we grant to our team members on an annual basis where you get to be an 'owner' in the company. We also offer an Employee Stock Purchase Plan discount! Professional Development: Extensive internal growth and professional development opportunities And more! About the Role: We're looking for enthusiastic, energetic, and self-motivated team players with at least 2 years of customer-facing experience to: Deliver vehicles straight to customers' doors with our custom car haulers (don't worry - a commercial license is not required to drive the hauler and you will receive ample training) Frequently load/unload vehicles onto the hauler (this part does require getting physical!) and regularly inspect the car-hauler to make sure the vehicle maintains safe to drive Complete customer paperwork and include thorough notes in our customer tracking system Consistently drive safe and maintain a clean driving record in accordance with Carvana's CMV Driver Qualification policy. * Candidates must have (or be able to obtain) a Notary in your local jurisdiction within the first 90 days of employment (process sponsored by Carvana). This process may involve satisfying state-specific requirements. For further details, candidates can review their local state notary requirements here: State Notary Requirements . * Candidates must be able to satisfy state-specific requirements related to access DMV/title and registration systems. * Illinois, Michigan, Louisiana, and Missouri employees must obtain a Chauffeur's license or any other state specialty license within the first two weeks of employment (process sponsored by Carvana). * California employees must obtain a Vehicle Verifier license within the first 90 days of employment (Process sponsored by Carvana). General qualifications and requirements Ability to perform physically demanding tasks like detailing vehicles and loading/unloading vehicles onto our haulers in indoor and outdoor conditions with occasional exposure to inclement/extreme weather (some markets may require deliveries to be made in the snow, while other markets require deliveries to be made in the summer heat) . Ability to walk/stand and sustain physical activity for extended periods of time (8+ hours) Must be able to read, write, speak and understand English Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat Requires the grasping, carrying, lifting, pushing, and pulling of items of 50lbs. Frequent driving requires excellent visual acuity and manual dexterity. Reasonable accommodations may be granted to enable individuals with disabilities to perform the essential functions Legal stuff This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories. All applicants must pass a drug test and obtain a DOT Medical Card. This role is not eligible for visa sponsorship. Must be at least 21 years of age and possess a valid driver's license. Must be able to read, write, speak, and understand English.

At Christian Healthcare Ministries (CHM), we exist to glorify God, show Christian love, and serve members of the Body of Christ by sharing each other's medical bills. The Member Enrollment Representative (MER) plays a vital role in this mission by increasing membership through various communication channels while delivering exceptional member experience. The MER is responsible for converting sales leads into new memberships, guiding prospective members through the enrollment process, and ensuring that every interaction reflects CHM's core values and commitment to service excellence. WHAT WE OFFER Compensation based on experience. Faith and purpose-based career opportunity! Fully paid health benefits Retirement and Life Insurance 12 paid holidays PLUS birthday Professional Development Paid Training ESSENTIAL JOB FUNCTIONS Meet sales targets, goals, and performance expectations. Engage in inbound and outbound phone sales (no cold calling) to assist and guide prospective members through the enrollment process. Establish referrals, build relationships, and develop contacts with potential prospects. Respond promptly and professionally to prospective member calls and inquiries. Ensure delivery of high-quality, Christ-centered service. Address member questions, concerns, and provide thoughtful recommendations. Assist in retaining memberships when appropriate. Respond to emails, calls, and voicemail promptly. Clearly explain CHM guidelines, programs, and options to members. Offer suggestions for improvement to the Member Enrollment Supervisor and Team Leader. Maintain professionalism, empathy, and a positive attitude. Demonstrate strong communication skills in both phone and written correspondence. Uphold CHM's Core Values and Mission Statement in all interactions. Collaborate with other departments, including Member Services, Marketing, and Communications, to ensure seamless member experience. Gain a deep understanding of the Member Enrollment Team's structure and objectives. Input, track, and manage prospects using HubSpot and internal CHM systems. Develop ongoing relationships with prospects through consistent and intentional follow-up. OTHER FUNCTIONS Demonstrate Christian values and adhere to ethical and legal business practices. Support CHM initiatives and departmental goals as assigned. EDUCATION, EXPERIENCE & SKILLS REQUIRED Prior experience in online or phone-based sales (preferred). College education or equivalent work experience (preferred). Strong verbal and written communication skills, including professional phone and email etiquette. Proficiency in CHM guidelines, programs, and policies (training provided). Competence with Microsoft Office Suite and CRM tools such as HubSpot. Excellent organizational and time management skills with the ability to handle multiple priorities. Self-motivated, collaborative, and committed to teamwork. Strong problem-solving and conflict resolution skills. Willingness to ask questions, seek guidance, and support team initiatives. TRAINING & DEVELOPMENT New representatives will complete a structured training program designed to build a strong understanding of CHM's membership process, communication tools, and ministry values. Ongoing professional development and mentorship opportunities are also provided. WORKING CONDITIONS Must adhere to organizational policies and procedures as outlined in the employee handbook. Occasional travel may be required for ministry or business purposes. Flexibility to work hours between 8:00 a.m. and 6:00 p.m., based on department needs. Requires extended periods of sitting, working on a computer, and communicating by phone or email. Strong reasoning and problem-solving abilities to overcome objections and assist prospective members effectively. About Christian Healthcare Ministries Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other's medical bills. The mission of CHM is to glorify God, show Christian love, and experience God's presence as Christians share each other's medical bills.

Work From Anywhere Entry-Level or Experienced Insurance • Investments • Mortgage Step into one of the largest & most secure industries in the U.S. no experience needed. We'll train you and cover your licensing so you can work part-time, full-time, or even build your own brokerage. Why This Opportunity Stands Out: Paid training + State & Federal licenses (covered) Flexible schedule perfect for travelers or stay-at-home professionals No quotas or income caps Residual income + bonuses + stock options Tax advantages (1099 contractor) We're Looking For: Self-starters who are motivated, trustworthy, and ready to learn sales, networking, and leadership skills. Requirements: 18+ & no felony record Reliable Wi-Fi & Zoom access

Work from Home Survey Taker (Side Gig) We are looking for people who are motivated to participate in paid research across the country and local areas. Join this Work from Home USA Market Research Panel Today. You have two options when it comes to paid research : you can either take part in person or online. This is a great way for you to make extra income at home as data entry clerk. Compensation:Work from home and take surveys to earn Money.There are many payment options, including PayPal, direct checks, and online virtual gift cards codes.Opportunities to earn rewards. Responsibilities:Take part with work from home surveys/studies by following written and oral instructions.Participate in research focus groups.Each panel receives a complete written study.If products or services are provided, you must actually use them. Needs:You must have a working camera on your smart phone or a webcam on your desktop/laptop.Access to reliable internet connection is essential.You would like to be fully involved in one or more of these topics.Capacity to understand and follow written and oral instructions. Job Benefits:Participation in online and in-person discussions.If you work remotely, there is no commute.No minimum hrs. This is a work from home job.Get free samples from our partners and sponsors for your feedback on their products.Participate in product testing and see products before the public.Part-Time job. Work from Home. Anyone looking for part-time, short-term work at home work is welcome to apply. No previous experience is necessary. This is an excellent opportunity to earn a side income by doing flexible remote work from home. * Please note that this is an opportunity to earn extra money from home and should not be considered as a full time job. APPLY If you are the kind of person who is self-motivated and comfortable working on your own at home, take pleasure in such job as email client service, data entry as well as review products, then you are the person we are seeking. Data entry clerks originate from all different backgrounds consisting of, data entry, telemarketing, client service, sales, clerical, assistant, management assistant, receptionist, telephone call facility, part-time. APPLY AT : ***********************************************

Who we are looking for...Promenade, (formerly Bloomnation) is scaling rapidly and seeking a Customer Success Associate, you will play the vital role of being the primary relationship driver between Promenade and the valued floral partners who use our platform. You will accomplish this by developing world-class B2B partnerships, adhering to industry best practices, and fostering unbeatable customer satisfaction. This entry-level role is best suited for someone who is passionate, empathetic, driven, and loves solving complex problems with grace and gusto. We are looking for someone who is outgoing, detail-oriented, works efficiently under pressure, and has an incredible knack for remaining calm and positive in all situations.Specifically, you will… Handling a high volume of user support requests via email, phone, and social media The first point of contact for both Promenade customers and partners Triaging incoming support issues, accurately diagnosing them, and escalating bugs to the engineering team Acting as an advocate for Promenade users and providing them with outstanding service while resolving issues in a timely and efficient manner Identifying trends and inefficiencies to enhance the support process and improve the user experience A product evangelist! Helping customers and partners use our Promenade products to change the way local businesses connect with their community What's in it for you... Equity/Stock options in a profitable and rapidly growing company Great Medical/Dental/Vision coverage Transportation coverage in the form of parking, rideshare, or metro credit Fully stocked snack bar & weekly catered lunches The company provided gear & swag (MacBook Pro, t-shirt, sunglasses, etc.) Ability to mold your career and make an immediate impact Work in a fast-paced, fun environment with an eclectic group of people from all over the world You will excel if you have... A natural people person and relationship builder Passionate about serving small businesses and being apart of a growing startup Tech savvy and can quickly pick up sales/support tools such as Zendesk, Salesforce, & Confluence An excellent communicator, both in writing and over the phone Friendly, optimistic, and have a caring demeanor Adept at working well under pressure and with tight deadlines Experienced with customer service (retail or service industry experience a big plus!) or customer support, including phone, email, and/or chat More about us - PromenadePromenade is a mission-driven company empowering local businesses with products and services that allow them to thrive online and offline. We build vertically-focused software catered to each industry we serve, leveling the playing field between the small business and large aggregators. Promenade was originally founded in 2011 as BloomNation, the nation's premier network for local florists, disrupting the multi-billion dollar floral industry. After helping thousands of local florists across the country, we doubled down on our mission and began helping more small businesses who carried the same challenges of acquiring and retaining their own customers. Today, Promenade creates software for four industries - BloomNation (Floral), Promenade (Food, Liquor and Butchers) . The company is based in Santa Monica, CA along with Remote roles. Additional highlights…Backed by premier industry investors such as Andreessen Horowitz (AirBnB, Box, Facebook, Lyft, Twitter, etc.), Spark Capital (Tumblr, Upworthy, Warby Parker, etc.), and Crunch Fund (Square, Uber, etc.) Named one of Entrepreneur's “5 Sizzling Silicon Beach Startups to Watch” Located one block away from the beach on the world-famous 3rd Street Promenade in Santa Monica Why join Promenade?If you want a front-row seat in seeing a company disrupt a massive industry and you love the idea of helping hardworking business owners that serve our local communities and neighborhoods, this is your place. At Promenade, everyone has a voice to create change and move the needle. No hierarchy, no bureaucracy, no politics...just real people working on solving real problems.

We're seeking motivated individuals with strong people skills to join a well-established supplemental benefits organization that has been serving families for more than 65 years. As our company continues to grow, we're looking for dedicated Benefits Specialists who are driven, reliable, and excited about long-term career potential. Key Responsibilities Provide clear information to clients about their benefit options Address client questions and guide them through their coverage Stay up to date on product offerings and company services Review client needs to help them select cost-effective solutions Qualifications Experience in customer service, sales, or a related field is an asset Strong relationship-building abilities Able to manage multiple tasks and organize work effectively Professional attitude with strong communication skills Confident in both written and verbal communication What We Value Individuals with an entrepreneurial, growth-minded attitude Team-oriented professionals who perform well under pressure Strong communicators who take initiative and maintain professionalism What We Offer Complete, hands-on training Weekly compensation Bonus opportunities Residual income potential Company travel incentives Fully remote work environment If you're looking for a meaningful career with room to grow, apply today to learn more about joining our team.

The Public Defender Division of the Committee for Public Counsel Services, the public defender agency of Massachusetts, is seeking applicants for a full-time Social Services Advocate position in our Northampton Office. As an integral part of the defense team, Social Service Advocates work closely with attorneys, investigators, and other key defense players to obtain the best possible legal and life outcomes for our clients. We fight for equal justice and human dignity by supporting our clients in achieving their legal and life goals. We zealously advocate for the rights of individuals and promote just public policy to protect the rights of all. Our Values Courage • Accountability • Respect • Excellence DIVERSITY AND INCLUSION MISSION STATEMENT CPCS is committed to protecting the fundamental constitutional and human rights of our assigned clients through zealous advocacy, community-oriented defense, and the fullness of excellent legal representation. We are dedicated to building and maintaining strong professional relationships, while striving to accept, listen to and respect the diverse circumstances of each client, as we dedicate ourselves to meeting their individual needs. It is our CPCS mission to achieve these goals, and in furtherance thereof, we embrace and endorse diversity, equity and inclusion as our core values as we maintain a steadfast commitment to: (1) Ensure that CPCS management and staff members represent a broad range of human differences and experience; (2) Provide a work climate that is respectful and supports success; and (3) Promote the dignity and well-being of all staff members. CPCS leadership is responsible for ensuring equity, diversity, and inclusion. The ability to achieve these goals with any level of certainty is ultimately the responsibility of each member of the CPCS community. AGENCY OVERVIEW CPCS is the state agency in Massachusetts responsible for providing an attorney when the state or federal constitution or a state statute requires the appointment of an attorney for a person who cannot afford to retain one. The agency provides representation in criminal, delinquency, youthful offender, family regulation, guardianship, mental health, sexually dangerous person, and sex offender registry cases, as well as in appeals and post-conviction and post-judgment proceedings related to those matters. The clients we represent are diverse across every context imaginable and bring many unique cultural dimensions to the matters we address. This reality creates a critical need for CPCS staff to be culturally competent and able to work well with people of different races, ethnicities, genders and/or sexual orientation identities, abilities, and limited English proficiency, among other protected characteristics. OFFICE OVERVIEW The Northampton PDD Office provides public defense services for Hampshire and Franklin Counties. The city of Northampton provides a sophisticated rural lifestyle combined with the cultural, artistic, academic, and culinary amenities of a big city. It offers more restaurants, eclectic shops, galleries, theaters, and performance venues than most urban centers ten times its size. You will also find two rivers, mountain views, landscaped parks, and meadow walks. It provides a unique and charming combination of natural and cultural activities that should not be missed. POSITION OVERVIEW The Social Services Advocate works as part of a multidisciplinary legal defense team to provide zealous advocacy to adult criminal defendants in order to achieve the best possible legal and life outcomes. As part of the defense team, SSAs works collaboratively with attorneys, investigators, support staff, retained experts, law students and other interns. Working with the attorney on the pending legal case, the SSA helps identify the social and clinical issues that preceded arrest and those that may result from court involvement. The SSA must adhere to the rules of confidentiality under the attorney-client relationship. SSAs work under the supervision of the Social Services Advocate Director, with administrative direction provided by the Attorney in Charge. The SSA's role includes bio-psychosocial interviewing and assessment, social history investigation, forensic case management, advocacy for clients within court, carceral, mental health, and social service systems, fostering family interactions and intervention, treatment and sentencing planning, report writing, testifying, and making direct connections between clients and programs. Social services intervention occurs at all stages of the court process, from the initial arraignment through resolution and post-conviction. Qualifications MINIMUM ENTRANCE REQUIREMENTS * Bachelor's degree in a social service field and one year of related experience, or an equivalent combination of skills, education, and experience; * Must have access to insured, reliable and available transportation, and a valid MA driver's license; and, * Access to home internet access sufficient to work remotely. A Master's Degree in Social Work, Psychology, or related field is strongly preferred. Please submit a writing sample with your application. Examples of writing samples include: redacted biopsychosocial assessment or client history, redacted clinical assessment, advocacy letter, or academic paper. QUALIFICATIONS/ SKILLS * Experience working with individuals and families of diverse racial, ethnic, cultural, educational, and economic backgrounds; * Knowledge of social, psychological, environmental, economic, legal, and medical factors that influence behavior; * Understanding of social structures and institutional barriers that cause disparities, such as systemic racism and poverty; * Culturally appropriate skills in client interviewing, assessment, case management, and treatment planning; * Knowledge of public and private social services systems and resources; * Demonstrated ability to communicate effectively and persuasively orally and in writing; * Proven ability to work effectively independently and as part of a team; * Ability to establish and maintain cooperative working relationships within the office and the service provider community; * Ability to prioritize and manage multiple clients and responsibilities; * Availability to work occasional evenings and weekends to meet with clients, bring clients to programs, attend meetings, conduct collateral interviews, and handle emergencies; * Knowledge of defense practice, the criminal legal system, and/or corrections is a plus; and, * Bilingual abilities are a plus. Responsibilities RESPONSIBILITIES Social Services Advocate responsibilities include, but are not limited to: * Maintaining close contact with clients over the duration of their case to build strong working relationships; * Conducting both brief and in-depth interviews with clients respecting their individuality and with cultural humility to obtain client histories; connecting with and interviewing collateral contacts; * Performing needs assessments, developing treatment or service plans, referring clients to service providers, and making direct connections between clients and programs; * Gaining comprehensive knowledge of statewide and local programming and services, and working collaboratively with community-based services that support clients; * Collaborating with defense counsel to develop defense strategies and dispositional options which demonstrate an understanding of the complexities of our clients' whole lives; * Preparing and presenting courtroom testimony to describe services and dispositional alternatives arranged for the client; * Preparing detailed and persuasive written advocacy for sentencing and mitigation purposes; * Advocating for clients in a client-directed practice to facilitate best possible outcomes; and, * Other duties as assigned. EEO Statement The Committee for Public Counsel Services (CPCS) is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ethnicity, sex, disability, religion, age, veteran or military status, genetic information, gender identity, or sexual orientation as required by Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act of 1990, and other applicable federal and state statutes and organizational policies. Applicants who have questions about equal employment opportunity or who need reasonable accommodations can contact the Chief Human Resources Officer, Sandra DeBow-Huang, at ************************

AAA Life Insurance is hiring for Member Service Advocates! The Member Service Advocate is responsible for supporting all lines of insurance processing including: generating enrollments, providing exceptional customer service, and performing administrative tasks based upon member inquiries and requests. The goal is to exceed member expectations for the products we market and the services we provide and allow them an easy way of doing business with AAA Life Insurance Company. This is fast-paced, inbound call center, providing outstanding service to our current members/policyholders. $20/hour. Monday-Friday 10:30am-7pm CST and every 4th Saturday 10am-2pm CST. This position is fully remote. Responsibilities Demonstrate and continue to develop detailed and proven understanding of all AAA Life products and processes associated with providing service to the member. Responsible for handling member inquiries and providing resolution to problems that may require additional escalation in a way that reflects the Member Experience philosophy of Speed, Accuracy and Style. Exhibits strong communication and collaborative qualities and be able to deliver information confidently to members. Follows appropriate procedures to approve and process reinstatement forms within guidelines. Enroll members in coverage as opportunities are presented. Assist management in the receipt and resolution of insured's and member complaints. Consistently leverage our brand and our dedication to creating a positive member experience. Transfer and/or redirect members to other AAA Life Insurance departments and contacts when necessary. Qualifications High School degree required; some college level coursework preferred. Minimum 2 years' experience in a customer service related position required where there is a high value placed on the customer/member experience; insurance/call center experience preferred. Basic understanding and knowledge of life insurance company operations, policies and procedures and knowledge of various insurance products preferred Perform accurate mathematical calculations (addition, subtraction, multiplication and division.) Must be flexible in their personal schedules and be willing to work overtime and weekends as business dictates. Prior experience navigating and operating multiple computer applications and telephone technologies desired. What We Offer: A collaborative, energetic work environment where you can put your passion for people to work Medical, Dental, Vision, Life and Disability coverage available day one Pension Plan Performance-based incentive plan 401k available with a Company match Holidays and Paid Time Off AAA Basic Membership

ABOUT OUR FIRM: WELCOME TO TALENTXFACTOR.COM TALENTXFACTOR.COM Inc. is considered a global leader in the recruitment for top tier VC funded opportunities in Tech. Please review our opportunities and feel free to reach out - we look forward to working with you. CLIENT INDUSTRY: Cloud Native, Security & Service Mesh JOB TITLE(s): Developer Advocate Our client is a VC backed company that develops simple and future-proof cloud-native networking solutions for modern IT environments. The company's popular open source projects include a cloud-native application proxy with more than 2 billion downloads and used by the world's largest web companies. Their mission is to simplify cloud-native adoption for all enterprises. Job Description As a Developer Advocate you will engage with our user and contributor community to help drive its growth. In this highly technical role, you will be an ecosystem influencer and champion of users' needs. You will work to build relationships and deeply understand and improve people's adoption journeys by driving activities ranging from inspiring users with the latest technology advancements and best practices to identifying and removing the friction points getting in their way. • Accomplished public speaker willing to speak at conferences, Meetups, and other relevant engagements. • Technical writer with a track record of editorial and educational content • Referenceable social media persona. • Autonomous, yet highly collaborative, comfortable in a remote work culture using the tools associated with such a culture. • Open source software advocate with contributions on GitHub. • Comfortable coding and hacking on Docker and Kubernetes in an enterprise environment. • Experience with Rancher, Mesos, and other technologies that out solution integrates with Qualifications • Blogging, hacking, coding, demonstrating, documenting, educating, speaking, advocating • Connect with user group members, online and in person, to build personal relationships and understand their needs, usage, journeys, and barriers to adoption • Produce high quality technical “how-to” content (blogs, webinars, talks) addressing common user needs, latest technology advances, and emerging best practices • Present at meetups, webinars, conferences, and other ecosystem events • Provide structured feedback to Product Management to guide product evolution • Write code where required to support how-to content or presentations • Build and nurture relationships with influencers and open source leaders • Support our user group through regular office hours and community channels & forum • Tweet, create blog posts and other social media to your ideas and grow your ecosystem influence • Monitor user group growth and health, tracking metrics and running regular user group surveys • Seek out an understanding of the friction points getting in users' way and launch & own programs to remove them • Produce case studies, webinars, and podcasts featuring real users • Travel regularly (post-pandemic) within the US, and occasionally internationally, to attend or present at conferences, workshops, meetups, and other ecosystem events Additional Information Talentxfactor, Inc. works with leading clients in the technology sector and is always looking for exceptional candidates searching for their next opportunity. If this sounds like you, connect with us on LinkedIn, follow us on Twitter @talentxfactor, and visit our website ********************* .

Social Services Advocate - PDD Northampton - (25000831) Description ********************ALL APPLICANTS MUST APPLY DIRECTLY THROUGH THE CPCS iCIMS WEBSITE. IF YOU APPLY THROUGH MASS CAREERS AND DO NOT COMPLETE THE CPCS iCIMS APPLICATION, YOU WILL NOT BE CONSIDERED FOR THIS POSITION. PLEASE USE THE FOLLOWING LINK TO APPLY (CUT AND PASTE INTO YOUR BROWSER IF THE EMBEDDED LINK DOES NOT WORK):************************************************************************************************ ******************** The Public Defender Division of the Committee for Public Counsel Services, the public defender agency of Massachusetts, is seeking applicants for a full-time Social Services Advocate position in our Northampton Office. As an integral part of the defense team, Social Service Advocates work closely with attorneys, investigators, and other key defense players to obtain the best possible legal and life outcomes for our clients. We fight for equal justice and human dignity by supporting our clients in achieving their legal and life goals. We zealously advocate for the rights of individuals and promote just public policy to protect the rights of all. Our Values Courage • Accountability • Respect • Excellence DIVERSITY AND INCLUSION MISSION STATEMENT CPCS is committed to protecting the fundamental constitutional and human rights of our assigned clients through zealous advocacy, community-oriented defense, and the fullness of excellent legal representation. We are dedicated to building and maintaining strong professional relationships, while striving to accept, listen to and respect the diverse circumstances of each client, as we dedicate ourselves to meeting their individual needs. It is our CPCS mission to achieve these goals, and in furtherance thereof, we embrace and endorse diversity, equity and inclusion as our core values as we maintain a steadfast commitment to: (1) Ensure that CPCS management and staff members represent a broad range of human differences and experience; (2) Provide a work climate that is respectful and supports success; and (3) Promote the dignity and well-being of all staff members. CPCS leadership is responsible for ensuring equity, diversity, and inclusion. The ability to achieve these goals with any level of certainty is ultimately the responsibility of each member of the CPCS community. AGENCY OVERVIEW CPCS is the state agency in Massachusetts responsible for providing an attorney when the state or federal constitution or a state statute requires the appointment of an attorney for a person who cannot afford to retain one. The agency provides representation in criminal, delinquency, youthful offender, family regulation, guardianship, mental health, sexually dangerous person, and sex offender registry cases, as well as in appeals and post-conviction and post-judgment proceedings related to those matters. The clients we represent are diverse across every context imaginable and bring many unique cultural dimensions to the matters we address. This reality creates a critical need for CPCS staff to be culturally competent and able to work well with people of different races, ethnicities, genders and/or sexual orientation identities, abilities, and limited English proficiency, among other protected characteristics. OFFICE OVERVIEW The Northampton PDD Office provides public defense services for Hampshire and Franklin Counties. The city of Northampton provides a sophisticated rural lifestyle combined with the cultural, artistic, academic, and culinary amenities of a big city. It offers more restaurants, eclectic shops, galleries, theaters, and performance venues than most urban centers ten times its size. You will also find two rivers, mountain views, landscaped parks, and meadow walks. It provides a unique and charming combination of natural and cultural activities that should not be missed. POSITION OVERVIEW The Social Services Advocate works as part of a multidisciplinary legal defense team to provide zealous advocacy to adult criminal defendants in order to achieve the best possible legal and life outcomes. As part of the defense team, SSAs works collaboratively with attorneys, investigators, support staff, retained experts, law students and other interns. Working with the attorney on the pending legal case, the SSA helps identify the social and clinical issues that preceded arrest and those that may result from court involvement. The SSA must adhere to the rules of confidentiality under the attorney-client relationship. SSAs work under the supervision of the Social Services Advocate Director, with administrative direction provided by the Attorney in Charge. The SSA's role includes bio-psychosocial interviewing and assessment, social history investigation, forensic case management, advocacy for clients within court, carceral, mental health, and social service systems, fostering family interactions and intervention, treatment and sentencing planning, report writing, testifying, and making direct connections between clients and programs. Social services intervention occurs at all stages of the court process, from the initial arraignment through resolution and post-conviction. RESPONSIBILITIES Social Services Advocate responsibilities include, but are not limited to: Maintaining close contact with clients over the duration of their case to build strong working relationships;Conducting both brief and in-depth interviews with clients respecting their individuality and with cultural humility to obtain client histories; connecting with and interviewing collateral contacts;Performing needs assessments, developing treatment or service plans, referring clients to service providers, and making direct connections between clients and programs;Gaining comprehensive knowledge of statewide and local programming and services, and working collaboratively with community-based services that support clients;Collaborating with defense counsel to develop defense strategies and dispositional options which demonstrate an understanding of the complexities of our clients' whole lives;Preparing and presenting courtroom testimony to describe services and dispositional alternatives arranged for the client;Preparing detailed and persuasive written advocacy for sentencing and mitigation purposes;Advocating for clients in a client-directed practice to facilitate best possible outcomes; and,Other duties as assigned. Qualifications MINIMUM ENTRANCE REQUIREMENTS Bachelor's degree in a social service field and one year of related experience, or an equivalent combination of skills, education, and experience;Must have access to insured, reliable and available transportation, and a valid MA driver's license; and,Access to home internet access sufficient to work remotely.A Master's Degree in Social Work, Psychology, or related field is strongly preferred. Please submit a writing sample with your application. Examples of writing samples include: redacted biopsychosocial assessment or client history, redacted clinical assessment, advocacy letter, or academic paper. QUALIFICATIONS/ SKILLS Experience working with individuals and families of diverse racial, ethnic, cultural, educational, and economic backgrounds;Knowledge of social, psychological, environmental, economic, legal, and medical factors that influence behavior;Understanding of social structures and institutional barriers that cause disparities, such as systemic racism and poverty;Culturally appropriate skills in client interviewing, assessment, case management, and treatment planning;Knowledge of public and private social services systems and resources;Demonstrated ability to communicate effectively and persuasively orally and in writing;Proven ability to work effectively independently and as part of a team;Ability to establish and maintain cooperative working relationships within the office and the service provider community;Ability to prioritize and manage multiple clients and responsibilities;Availability to work occasional evenings and weekends to meet with clients, bring clients to programs, attend meetings, conduct collateral interviews, and handle emergencies;Knowledge of defense practice, the criminal legal system, and/or corrections is a plus; and,Bilingual abilities are a plus. EEO Statement The Committee for Public Counsel Services (CPCS) is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ethnicity, sex, disability, religion, age, veteran or military status, genetic information, gender identity, or sexual orientation as required by Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act of 1990, and other applicable federal and state statutes and organizational policies. Applicants who have questions about equal employment opportunity or who need reasonable accommodations can contact the Chief Human Resources Officer, Sandra DeBow-Huang, at ************************ ********************ALL APPLICANTS MUST APPLY DIRECTLY THROUGH THE CPCS iCIMS WEBSITE. IF YOU APPLY THROUGH MASS CAREERS AND DO NOT COMPLETE THE CPCS iCIMS APPLICATION, YOU WILL NOT BE CONSIDERED FOR THIS POSITION. PLEASE USE THE FOLLOWING LINK TO APPLY (CUT AND PASTE INTO YOUR BROWSER IF THE EMBEDDED LINK DOES NOT WORK):************************************************************************************************ ******************** Official Title: Social Services AdvocatePrimary Location: United States-Massachusetts-Northampton - 109 Main StreetJob: Legal ServicesAgency: Committee for Pub Counsel SrvcSchedule: Full-time Shift: DayJob Posting: Dec 1, 2025, 5:18:56 PMNumber of Openings: 1Salary: 59,300.00 - 95,896.00 YearlyIf you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator: Sandra DeBow-Huang - **********Potentially Eligible for a Hybrid Work Schedule: YesGuidesApply for a Job Apply for a Job for JAWS Users Create a Profile Create a Profile for JAWS Users System Requirements

We provide creative and technology services and solutions in the areas of web design, customized web applications, IT Staffing and e-commerce solutions, Mobile App development and much more services to organizations in the All over the world. With well defined and documented processes and practices, we ensure successful implementation of all our projects. Our teams are highly trained in best practices of web and application developments and are managed by certified project managers who ensure highest levels of process control and management Job Description Job Title: Service Desk 3 (SD3) Location: Columbus, OH Duration: 4 Months Mode of Interview : Interviews will be held on 2/15/17- Candidates must be available for on-site interviews on 2/15/17 Shifts: Evening Shift 2nd Shift Sunday - Thursday 3:30 pm - 12:00 am (1 Position) Monday Evening 11:30 Pm - Saturday 8:00 (1 Position) No of Position : 2 Short Description on what they will be working on, objectives, and tasks/deliverables 1. 8 total years I.T experience. 2. 4 Years SCCM or SMS like experience 3. 4 Years PowerShell scripting experience in a production environment 4. 8 years customer service experience 5. 10 Years Troubleshooting experience 6. 4 years knowledge of networking technologies to including PING, NETSTAT, DHCP, DNS, and NSLOOKUP. 7. 5 years' experience with Active Directory including tools like ADUC. 8. Contributes to continuous process improvements to increase the efficiency of section. 9. Excellent communication skills both written and oral. Certifications Preferred: A+ Microsoft Certification Additional Information All your inform ation will be kept confidential according to EEO guidelines.

Job Description Pet Insurance Customer Service - Retention Advocate Our client, Fetch Pet Insurance, is currently seeking a remote-based experienced Retention Advocate to join their growing Customer Service team. Property & Casualty License is Required Ability to work from home Full-time position. Hours are Monday- Friday, 9am-6pm, Eastern Time About Fetch: At Fetch, we're dedicated to helping pets live their healthiest and happiest lives. Our comprehensive insurance coverage is designed with modern pet parents in mind, and we're proud to support the veterinary, shelter, and breeder communities. We believe in ensuring pets receive the best care possible and are committed to making that vision a reality every day. Fetch is a high-growth Warburg Pincus portfolio company with an expanding team of over 350 pet-loving employees working together to shape the future of pet health and wellness. About the Industry: The pet insurance industry is more important than ever, offering peace of mind and financial protection for pet owners. The sector is expanding quickly, fueled by growing awareness of the need for accessible, high-quality veterinary care. With advances in veterinary medicine, pets now have access to the most effective treatments available, making pet insurance an essential component of modern pet care. Job Overview: We're looking for a Retention Advocate to join our Fetch Pet Insurance team! In this role, you'll help our pet parents keep the coverage that protects their furry family members. You'll handle a mix of calls and emails-listening to customers, understanding their needs, and finding creative ways to keep them with Fetch. You'll use your sales and problem-solving skills to turn tough conversations into positive experiences, highlight the value of our plans, and make sure every customer feels heard and supported. If you're great at connecting with people, can stay calm under pressure, and enjoy working in a fast-paced, team-focused environment, this role is for you. We're looking for someone with call center experience (retention or sales is a big plus!), strong communication skills, and a knack for multitasking. A General Lines Property & Casualty (P&C) license is required-but don't worry, we'll assist you if you need to get licensed in new states. RESPONSIBILITIES Manage a high volume of complex customer retention interactions with exceptional autonomy and precision, handling the most challenging save opportunities and escalated cases Serve as a subject matter expert (SME) in retention strategies, advanced negotiation, and value-based selling across the organization Demonstrate mastery in diagnosing customer motivations, competitive dynamics, and behavioral triggers to drive renewal decisions Lead by example through consistent top-tier performance and adherence to Fetch's mission of extending and deepening customer relationships Partner with Retention leadership to pilot new strategies, messaging frameworks, and process enhancements that improve overall save rates Support training, coaching, and calibration sessions by sharing insights, call recordings, and best practices with peers and new hires Collaborate with internal stakeholders across Operations, Product, and Marketing to represent the customer voice and influence retention initiatives Identify emerging customer trends and competitive threats through data and frontline feedback, providing actionable recommendations to leadership Handle escalations that require complex problem-solving, policy knowledge, and high-level communication to achieve positive outcomes for both the customer and the company Maintain exceptional accuracy and completeness in documentation, ensuring all retention-related data is usable for performance and quality insights Contribute to ongoing process improvement initiatives, recommending and testing solutions that enhance both efficiency and customer satisfaction Must be able to work a minimum of the 40-hour work week with varied shifts and occasional weekend time Requirements: A minimum of five (5) years in a call center environment with at least three (3) years in a dedicated retention, renewal, or sales leadership-support role. Proven track record of consistently exceeding retention or save goals in a high-volume environment Expert-level communication and negotiation skills with the ability to navigate emotionally charged conversations and complex objections Advanced understanding of customer lifecycle, competitive positioning, and value articulation in subscription-based or insurance products Demonstrated ability to analyze data and trends to inform retention strategy and decision-making Comfortable acting as a peer mentor, trainer, and strategic contributor without formal leadership authority High degree of professionalism, empathy, and composure under pressure Strong business acumen with the ability to align individual actions to organizational performance metrics Proficient in CRM systems, analytics dashboards, G-Suite, and call management tools Bilingual candidates (English/Spanish) encouraged to apply Must hold or be willing to obtain and maintain a General Lines Property & Casualty (P&C) license across multiple states; company will sponsor licensing where applicable As a company, we understand the importance of work-life balance and prioritize the mental health + well-being of our employees, ensuring you can thrive both professionally and personally. Compensation: This is a full-time position, employees receive competitive compensation. Hourly base: $30.00 + Incentive On Target Earnings (OTE): $62,000.00-120,000.00+ Not just pets, we want our employees to live their best lives, too - here at Fetch, you will have: 401k matching PTO - 20 days accrued annually, 9 holidays, 1 floating holiday One additional day of PTO is added each year on your anniversary with the company; a maximum of 30 days Volunteering - eligible to earn up to 8 floating holiday hours per calendar year Educational Assistance Programs Department incentive perks Fetch Pet Insurance discount - 50% off, up to $2000 savings/year WORK-FROM-HOME SET-UP Subscription to a reliable high-speed internet connection (minimum of 100 Mbps download and 30 Mbps upload speed) A quiet, dedicated place to work in your home that is not easily disrupted by background noises or regular distractions Office space must be large enough to accommodate two 19" monitors, a laptop, mouse, keyboard, and headset. Ability to set up and connect (with instructions and remote IT team assistance) equipment that is shipped to your home If you are passionate about furry friends and eager to educate pet owners on the value of protecting their beloved companions, this job is perfect! Join us at Fetch, where we help pets live their best lives and empower our employees to live theirs. Benefits & Perks: At Fetch, we recognize the importance of work-life balance and prioritize our employees' mental health and well-being, ensuring everyone can flourish both professionally and personally. Not just pets, we want our employees to live their best lives too - here at Fetch, you have access to the valuable benefits listed below. Comprehensive Medical, dental, and vision plan for you and your family Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs) are available Highly competitive 401(k) matching Generous 20-day PTO Policy, with rollover options. Earn an additional day of PTO each year on your anniversary with Fetch, for a maximum of 30 days Paid company (9) holidays, including (1) floating holiday Fetch Pet Insurance discount - up to 50% off, up to $1,000 savings/year Educational Assistance Program Fetch Discount Perks Program Volunteering - earn up to 8 hours per calendar year at nonprofit organizations NYC Office Amenities: Pet-friendly environment, free lunch, snacks, and additional amenities; transit accessible Employee Referral Incentive Tuition Assistance Commuter Benefits Employee Assistance Program (EAP) EEO Statement Fetch is proud to be an equal opportunity employer. We're committed to building a workplace that reflects the diversity of pet parents everywhere-hiring and developing individuals from all backgrounds and experiences to strengthen our inclusive, collaborative culture. We welcome applications from all qualified candidates regardless of race, color, religion, national origin, sex, gender, age, marital status, appearance, sexual orientation, gender identity or expression, family responsibilities, disability, medical condition, student status, political affiliation, military or veteran status, citizenship, genetic information, or any other status protected by law. Fetch will provide reasonable accommodations for individuals with disabilities throughout the hiring process.

US Based Wellness Company is Seeking Dynamic, Enthusiastic, Upbeat candidates with excellent people skills and strong desire to help others to join our marketing team in a marketing/customer service capacity. We provide dynamic team support, one on one mentoring and all the resources you need to be successful. As long as you have a strong drive for success we will help you get there. Stop wasting gas commuting or on daycare, through our state of the art technology you can work with us in a telecommute capacity which will mean flexible hours. SKILLS NEEDED: Exceptional Customer Service Skills Basic Computer Skills and MS Office Knowledge Excellent Written and Verbal Communication Skills No Marketing Experience is required! MUST be Coachable! REQUIREMENTS: Up To Date Computer with High Speed Internet access Telephone access with three way calling capabilities This is not a sales position. If you feel you have the skills and meet the requirements we are looking for please submit your resume for consideration. Suitable candidates will be contacted to set up an interview.

Job Description Martinizing's Dry cleaning looking for customer service position. Part time position. Afternoons 2pm-7pm and occasional mornings. Able to be flexible with time of day to work Call ************ for immediate inter

Remote Positions Available in All Camden Markets: Washington D.C., Raleigh, Charlotte, Atlanta, Nashville, Orlando, Tampa, SE Florida, Houston, Austin, Dallas, Denver, LA/Orange County, San Diego, and Phoenix Are you customer focused, have a passion for people, and like to have fun? Camden's Customer Relations Advisors are responsible for assisting current and potential residents at Camden communities across the country. They are strong minded individuals who help provide Living Excellence by responding to requests for leasing information, service requests, and any other community related questions. Our advisors have excellent communication skills, think outside of the box, go the extra mile, and have the ability to create connections and lasting impressions. They are experts in customer service who are able to understand and anticipate our customers' needs to create exceptional experience. Essential Functions Assist potential residents with detailed leasing information for Camden Communities nationwide, including creating quotes and scheduling leasing appointments Showcase the value of the community features as they relate to the customers' needs Assist current residents with requests for maintenance, emergency dispatch and other community related questions and issues Accurately capture resident and prospect information for communication and record keeping Ensure excellent customer relations by responding to requests by phone, email, SMS, and chat in a timely manner and always maintaining a customer focused attitude Escalate issues through the appropriate channels when necessary Use problem solving skills and best judgment to handle unpredictable situations as they arise Consistently meet all performance standards including schedule adherence, average handle time, productivity, and call quality Take an active role in ensuring the department goals and objectives are being met or exceeded The expectation is that 95% of your time will be spent taking calls on a defined schedule, with 5% devoted to training and ongoing education Will assist in other projects and activities as needed Requirements Bachelor's degree preferred Work from home, remote environment Experience in a customer related field required, experience in the multi-family industry or a contact center environment preferred Must have a customer focused attitude and creative problem-solving skills to handle difficult situations and ensure a high level of customer satisfaction Ability to multi-task, take initiative and work effectively in a fast-paced environment Strong documentation, written, and verbal communication skills along with excellent typing skills required Proficiency in Microsoft Office Suite including Teams, Word, Excel & Outlook Must have the ability to multi-task on various technology platforms while engaged in conversation with customers Flexibility to work various shifts including nights, weekends, holidays, and overtime as required In the event of an internet or power outage, the employee must have the ability to relocate to complete their shift Bilingual (English/Spanish) a plus Ability to sit for extended periods of time Must have stable internet connection and be connected via ethernet cable at all times Employees are to adhere to Camden's Professional Image guidelines and be readily available to be on camera for all meetings Employee will be responsible for obtaining a suitable desk and computer chair; all Camden provided equipment for related position must be utilized And here's the fine print HR wants you to know: Job is intermittently sedentary but requires mobility (i.e., climb stairs) Will use some repetitive motion of hand-wrist in using computer and writing Works in a typical office setting Emotional stability and personal maturity are important attributes in this position Must handle stressful, urgent, novel and diverse work situations on a daily basis May require long hours and odd schedules (including weekends) Position requires periodic travel by automobile to handle work-related activities May require airline travel, out-of-town and /or overnight trips Attendance and punctuality is essential for success in this position Hazards can be minimized with proper lifting techniques, SDS, general safety training, and wearing appropriate PPE Contact your HR team for the position's Physical Demands Analysis This job description is not an all-inclusive list of duties and responsibilities. Camden may add or change responsibilities in order to meet business and organizational needs. Employees must meet qualification standards that are job-related and consistent with business necessity and must be able to perform the essential functions of the position, with or without reasonable accommodations. Compensation The pay range for this role is $20 to $29 per hour. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. A candidate's position within the salary range may be based on several factors including, but not limited to relevant education, qualifications, certifications, relevant experience, skills, geographic location, shift, and travel requirements. Other compensation for non-manager roles may include eligibility for discretionary annual bonus, determined by various factors, such as individual contribution and company performance, in addition to hourly rate or annual salary. Business Support Center Analysts, Shared Services Analysts and Customer Relations Advisors may also be eligible for a discretionary quarterly bonus based on individual contribution, company performance, and other factors to be determined by the company. Other compensation for manager roles may include eligibility for discretionary annual bonus and restricted share award, determined by various factors, such as individual contribution and company performance, in addition to annual salary. Benefits Camden offers a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k) and employee share purchase plan. Eligibility for benefits varies by full-time, part-time, or temporary status. To learn more about our awesome Benefits, for which you are eligible, visit Camden Benefits.

Requisition ID: 904577 Store #: E04087 Ops - Cust Svc - Order Entry Col Position:Full-TimeTotal Rewards: Benefits/Incentive Information If you've worn a pair of glasses, we've already met. We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut, LensCrafters, and Target Optical, and leading e-commerce platforms. With a unique global network of commercial subsidiaries and independent distributors across major markets, our customers are offered a strong portfolio of the most popular lens, frames, instruments and equipment brands that can serve every sector of the market. The Professional Solutions team works with our customers one-on-one, developing professional relationships based on trust and care. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!GENERAL FUNCTION The primary focus of this position is to successfully complete customer requests within the lab on behalf of Customer Service. Duties in this position are typically repetitive, requiring analysis and use of individual judgment. Specific duties for this position include use of technology systems, troubleshooting problem jobs, and industry/position required knowledge. Creating partnerships with the lab, fellow peers, and accounts to achieve customer satisfaction. Supervision of this position ranges from general to minimal. MAJOR DUTIES AND RESPONSIBILITIES Manage customer requests via Salesforce cases to successful outcome. Manage workflow and scheduling to ensure jobs are completed and customer needs are met in a timely manner. Provide quality customer service by answering customer calls, responding to customer questions/concerns, handle technical questions/concerns and conduct outbound calls (Missed ETAs, Follow up requests, Back-order substitutions) Prioritize and problem solve complex customer issues and concerns. Provide quality customer service by answering & responding to Incoming Internal Customer Service requests, Sales Force/Lab activities, and Cases in a timely manner. Conduct professional communication with customers. Occasional Modification of jobs to customer specifications. Act as a liaison between the Lab, Customer Service, and Internal-company laboratories. Perform other duties within the customer service department or other areas as assigned. Maintain a clean and organized work environment. Observe all company policies, rules, and safety practices. BASIC QUALIFICATIONS High School education or equivalent required 4+ years previous related optical experience and/or training Data Entry knowledge Lab process flow knowledge Telephone/Email Etiquette Active Listening Familiarity with electronic communication methods such as email, instant messaging, and chat services. Basic ability to add and subtract. Understand decimal numerical sequencing. Ability to read, write, and comprehend simple instructions, short correspondence, and memos. Ability to communicate effectively in a team environment. Ability to use professional language/conduct when communicating externally to customers. Keyboarding skills with the ability to do 10 key. Basic computer hardware knowledge PREFERRED QUALIFICATIONS ABO (AMERICAN BOARD OF OPTICIANRY) Certification Microsoft Office programs required (Excel, Word, etc.) Gmail and Google Suite of Web Based Applications Eclipse Order Entry experience Optifacts experience Salesforce.com experience Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts. EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at ************ (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email ********************************. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law. .job Title{ display:none !important; } Nearest Major Market: Columbus Job Segment: Data Entry, Ophthalmic, Social Media, Administrative, Healthcare, Marketing