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Become A Consumer Banker

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Working As A Consumer Banker

  • Selling or Influencing Others
  • Communicating with Persons Outside Organization
  • Establishing and Maintaining Interpersonal Relationships
  • Getting Information
  • Analyzing Data or Information
  • Deal with People

  • Mostly Sitting

  • Stressful

  • $71,550

    Average Salary

What Does A Consumer Banker Do At Citi

* Manage the teams to establish Service Level Management for standard reporting, control processes, detailed accurate metrics reporting standards, service level reporting and KPIs
* Collaborate with peer organizations to drive process enhancements and establish standards to streamline and strengthen services of the CCO organization
* Deliver and ensure awareness for all processing within respective business.
* Standardize reporting and huddle boards to properly analyze, document and deliver business discussions on a regular basis.
* Discuss recommendations for changes to existing or new business processes
* Maintain a Root Cause Analysis database for Batch Management that will track and assist our clients in completing issues root-cause analysis and ensuring proposed remediation plans are thoroughly vetted with appropriate implementation plans and timeframes
* Partner with the business on outstanding issues – open Service Now issues, MIM’s, SIRT’s, to ensure timely resolution of all items; escalate aging issues as appropriate to senior management
* Manage standardized reporting that will be used globally

What Does A Consumer Banker Do At Jpmorgan Chase

* Consolidate CCB results and provide financial analysis: P&L, balance sheet, key metrics and headcount.
* Understand underlying drivers of the business, perform variance analysis and provide financial updates to CCB senior management and Corporate P&A
* Prepare presentations and supporting materials for senior management
* Internal (Business Reviews, Weekly Metrics Reports, etc.)
* External (JPMC Investor Day, Analyst presentations, etc.)
* Participate in ad hoc special projects as needed
* BA/BS in Finance, Economics, Accounting or related field with 5 years of related experience; professional designation or advance degree a plus

What Does A Consumer Banker Do At U.S. Bank

* Develop and lead the marketing strategy for the Consumer Banking division to maximize business growth and retention.
* Work with the leadership of both the Consumer and Community Bank Divisions to build out the marketing strategy including acquisition and retention activities to support consumer and small business growth.
* Focus on consumer products including; checking, savings, loans, credit lines, mortgage, small business, etc.
* Manage and lead the 45 team of Consumer and Small Business marketing professionals.
* Partner with the Brand, Customer Experience/Strategy and Insights and Enterprise Revenue & Analytics teams to develop and execute the most effective and efficient strategy to achieve the line of business goals, while ensuring the best customer experience.
* Develop and utilize marketing metrics to encourage incremental marketing investment by the Consumer Banking division to achieve business goals.
* Work with the Marketing Division Marketing Policy Manager and U
* S. Bank Compliance professionals on an ongoing basis to ensure the strategy and all materials are in accordance with all laws, regulations and bank policies.
* Partner with the Wealth Management Marketing team to achieve the Affluent acquisition goals.
* Collaborate with business leaders and other key partners (TOS, Ops, Finance, etc.) to implement strategies to achieve marketing goals

What Does A Consumer Banker Do At Cit

* Provide advice and counsel to internal clients and management regarding regulatory compliance related to the consumer and retail bank, including bank regulatory, consumer regulatory (UDAP, etc.), and general regulatory
* Provide transactional legal support in connection with acquisitions and dispositions of mortgage loan portfolios, including reviewing, negotiating and preparing purchase and sale agreements, correspondent and co-issue agreements, servicing agreements, and related transactional documents
* Interact with regulators and examiners, including with the OCC, FRB
* NY, CFPB, and FDIC on regulatory issues
* Manage outside counsel on regulatory issues and develop sufficient in-house expertise to reduce the reliance on outside counsel
* Track and report on new legislation and developments in state and federal banking legislation and regulation, industry best practices, and trends
* Respond to day-to-day policy issues raised within the organization and provide guidance and recommendations for problem resolution.
* Provide advice and support to Sourcing Department on vendor contracts, including software licenses, outsourcing agreements, and consulting agreements

What Does A Consumer Banker Do At Citizens Bank

* Partner with executives across all lines of businesses to diagnose challenges, identify and prioritize opportunities, develop comprehensive strategies and drive profitable solutions.
* Build annual strategic plans, recommend metrics and provide objective updates to the progress of meeting the desired outcomes.
* Guide development of strategic business updates to the Board of Directors
* Assist in development of the distribution model of the future including the branch, digital, ATM, and call center

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How To Become A Consumer Banker

A bachelor’s degree is required for entry-level jobs, and a master’s degree in business administration (MBA) is useful for advancement.


Securities, commodities, and financial services sales agents generally must have a bachelor’s degree to get an entry-level job. Studies in business, finance, accounting, or economics are important, especially for larger firms. Many firms hire summer interns before their last year of college, and those who are most successful are offered full-time jobs after they graduate.

Numerous agents eventually get a master’s degree in business administration (MBA), which is often a requirement for high-level positions in the securities industry. Because the MBA exposes students to real-world business practices, it can be a major asset for jobseekers. Employers often reward MBA holders with higher level positions, better compensation, and large signing bonuses.


Most employers provide intensive on-the-job training, teaching employees the specifics of the job, such as the products and services offered. Trainees in large firms may receive technical instruction in securities analysis and selling strategies. Firms often rotate their trainees among various departments to give them a broad understanding of the securities business.

Securities, commodities, and financial services sales agents must keep up with new products and services and other developments. They attend conferences and training seminars regularly.

Licenses, Certifications, and Registrations

Brokers and investment bankers must register as representatives of their firm with the Financial Industry Regulatory Authority (FINRA). To obtain the license, potential agents must pass a series of exams.

Many other licenses are available, each of which gives the holder the right to sell different investment products and services. Traders and some other sales representatives also need licenses, although these vary by firm and specialization. Financial services sales agents may need to be licensed, especially if they sell securities or insurance. Most firms offer training to help their employees pass the licensing exams.

Agents who are registered with FINRA must attend continuing education classes to keep their licenses. Courses consist of computer-based training on legal requirements or new financial products or services.

Although not always required, certification enhances professional standing and is recommended by employers. Brokers, investment bankers, and financial services sales agents can earn the Chartered Financial Analyst (CFA) certification, sponsored by the CFA Institute. To qualify for this certification, applicants need a bachelor’s degree or 4 years of related work experience and must pass three exams, which require several hundred hours of independent study. Applicants also must have an international passport. Exams cover subjects in accounting, economics, securities analysis, financial markets and instruments, corporate finance, asset valuation, and portfolio management. Applicants can take the exams while they are getting the required work experience.


Securities, commodities, and financial services sales agents usually advance to senior positions in a firm by accumulating a greater number of accounts. Although beginners often service the accounts of individual investors, they may eventually service large institutional accounts, such as those of banks and retirement funds.

After taking a series of tests, some brokers become portfolio managers and have greater authority to make investment decisions regarding an account. For more information on portfolio managers, see the profile on financial analysts.

Some experienced sales agents become branch office managers and supervise other sales agents while continuing to provide services for their own clients. A few agents advance to top management positions or become partners in their firms.

Many investment banks use an “up or out” policy, in which entry-level investment bankers are either promoted or terminated after 2 or 3 years. Investment banks use this policy to ensure that entry-level positions are not occupied long term, allowing the bank to bring in new workers.

Important Qualities

Analytical skills. To judge the profitability of potential deals, securities, commodities, and financial services sales agents must have strong analytical skills. This includes computer programming skills which they use to analyze financial products. 

Customer-service skills. Securities, commodities, and financial services sales agents must be persuasive and make clients feel comfortable with the agent’s recommendations.

Decisionmaking skills. Investment banking traders must make split-second decisions, with large sums of money at stake.

Detail oriented. Investment bankers must pay close attention to the details of initial public offerings and mergers and acquisitions because small changes can have large consequences.

Initiative. Securities, commodities, and financial services sales agents must create their own client base by making “cold” sales calls to people to whom they have not been referred and to people not expecting the call.

Math skills. Securities, commodities, and financial services sales agents need to be familiar with mathematical tools, including investment formulas.

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Consumer Banker jobs

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Consumer Banker Career Paths

Consumer Banker
Branch Manager Account Executive Territory Manager
Account Manager
5 Yearsyrs
Operations Manager Sales Consultant Personal Banker
Banking Center Manager
5 Yearsyrs
Personal Banker Assistant Branch Manager
Branch Manager
6 Yearsyrs
Banker Member Service Representative Loan Officer
Branch Manager/Loan Officer
5 Yearsyrs
Relationship Banker Relationship Manager Assistant Vice President
Business Relationship Manager
9 Yearsyrs
Relationship Banker Assistant Branch Manager Branch Manager
Finance Center Manager
6 Yearsyrs
Operations Manager Account Executive Sales Consultant
Internet Sales Manager
6 Yearsyrs
Assistant Branch Manager Assistant Vice President
Manager, Assistant Vice President
7 Yearsyrs
Assistant Branch Manager Office Manager General Manager
Managing Director
11 Yearsyrs
Banking Center Manager Vice President And Manager Finance Advisor
Relationship Manager
6 Yearsyrs
Assistant Vice President Office Manager Account Manager
Sales Account Manager
6 Yearsyrs
Branch Manager General Manager Account Executive
Sales Manager
5 Yearsyrs
Personal Banker Branch Manager Account Manager
Senior Account Manager
7 Yearsyrs
Banking Center Manager Assistant Vice President
Senior Relationship Manager
10 Yearsyrs
Office Manager Account Manager Sales Manager
Senior Sales Manager
7 Yearsyrs
Assistant Vice President General Manager Account Manager
Strategic Accounts Manager
9 Yearsyrs
Business Banker Relationship Manager Assistant Vice President
Vice President & Sales Manager
9 Yearsyrs
Office Manager Branch Manager Assistant Vice President
Vice President And Manager
10 Yearsyrs
Business Banker Vice President And Manager
Vice President, Product Manager
9 Yearsyrs
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Consumer Banker Demographics


  • Female

  • Male

  • Unknown



  • White

  • Hispanic or Latino

  • Asian

  • Unknown

  • Black or African American

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Languages Spoken

  • Spanish

  • French

  • Russian

  • Portuguese

  • Chinese

  • Vietnamese

  • Greek

  • Mandarin

  • Polish

  • Italian

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Consumer Banker

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Consumer Banker Education

Consumer Banker

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Top Skills for A Consumer Banker


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Top Consumer Banker Skills

  1. Financial Products
  2. Financial Needs
  3. Quality Customer Service
You can check out examples of real life uses of top skills on resumes here:
  • Led over 100 seminars, educating more than 1,500 business owners and professionals on financial products.
  • Interviewed customers to determine financial needs and to ensure that they are utilizing benefits offered.
  • Assist in consumer sales and goal attainment for the financial center while focusing on top quality customer service and hospitality.
  • Performed tasks such as opening deposit accounts, taking loan applications, handling customer service requests, etc.
  • Accept, process and fulfil loan applications, credit cards, and new account openings.

Top Consumer Banker Employers

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