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Consumer credit counselor skills for your resume and career

Updated January 8, 2025

3 min read

Quoted experts

Errol Rodriguez Ph.D., MAC, CRC,

Dr. Thomas Dearden Ph.D.

Below we've compiled a list of the most critical consumer credit counselor skills. We ranked the top skills for consumer credit counselors based on the percentage of resumes they appeared on. For example, 9.6% of consumer credit counselor resumes contained inbound calls as a skill. Continue reading to find out what skills a consumer credit counselor needs to be successful in the workplace.

15 consumer credit counselor skills for your resume and career

1. Inbound Calls

Here's how consumer credit counselors use inbound calls:

Assist to reduce losses and delinquency by contacting customers through outgoing and inbound calls on mortgage loans and negotiating payment arrangements.
Performed audits on accounts, received inbound calls from customer and/or credit counseling agencies.

2. Debt Management

Here's how consumer credit counselors use debt management:

Calculated feasibility of debt management based on clients' and creditors' ability to participate.
Deliver consultative debt management and debt collection solutions to achieve successful debt recovery.

3. Consumer Credit

Here's how consumer credit counselors use consumer credit:

Managed daily operations of two consumer credit counseling offices.
Planned, established, and taught consumer credit courses throughout central Texas to expand knowledge of credit use and financial issues.

4. Medication Administration

Here's how consumer credit counselors use medication administration:

Help assist with Occupational Therapy, Medication Administration, light housekeeping duties such as cooking, cleaning and doing laundry.
Maintain records of all client pertinent information including behavioral tracking, timesheets, medication administration records, and expense reports.

5. Action Plan

Here's how consumer credit counselors use action plan:

Synthesized information quickly and develop an action plan.
Utilized business systems to calculate information to educate clients on any viable options by creating customized action plans.

6. Payment Arrangements

Here's how consumer credit counselors use payment arrangements:

Negotiated payment arrangements for both the consumer and creditor on a variety of delinquent accounts.
Worked with creditors to secure payment arrangements and or settlements.

7. CPR

Cardiopulmonary resuscitation or CPR is a medical procedure that involves chest compression to help a patient breathe. This artificial ventilation helps in keeping the brain function in place and regulates blood throughout the body. CPR is a lifesaving procedure that is used in emergencies.

Here's how consumer credit counselors use cpr:

Obtained CPR certification Oversee food preparation and household tasks performed by the adults Maintain a safe and clean environment for consumers
Earned certification in cardiopulmonary resuscitation (CPR).

8. Foreclosure

Foreclosure is a term that refers to the legal process used by mortgage holders to take over mortgage real estate from borrowers who are unable to pay their mortgages. Foreclosure allows the lenders to collect the amount owed on the defaulted loan by taking possession of the asset which is used as collateral for the loan or by forcing it to sell.

Here's how consumer credit counselors use foreclosure:

Assisted with counseling clients that are in foreclosure referring them to programs within the company and other agencies.
Acquired on-the-job training and hands-on experience in facilitating Credit/Budget and Mortgage Default counseling support to homeowners facing foreclosure.

9. Developmental Disabilities

Here's how consumer credit counselors use developmental disabilities:

Provide care for adults who have developmental disabilities, mental health issues.
Supported adults with intellectual and/or developmental disabilities

10. Direct Care

Direct care is the act of identifying people with special needs and offering the necessary care for them.

Here's how consumer credit counselors use direct care:

Provide direct care to clients diagnosed with a mental illness in a group home setting.
Attended Camp Confidence with children in need of direct care both physically and socially.

11. FDCPA

Here's how consumer credit counselors use fdcpa:

Resolve accounts using effective negotiating tools and appropriate system documentation in accordance with FDCPA and company's guidelines.
Provide counseling to borrower's while always staying compliant with Federal, State, and FDCPA guidelines.

12. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how consumer credit counselors use outbound calls:

Provided customer support inbound/outbound calls.
Supervised and trained a team of 14 inbound outbound calls representatives.

13. Community Resources

Community resources are a set of resources that are used in the day to day life of people which improves their lifestyle in some way. People, sites or houses, and population assistance can come under the services offered by community resources.

Here's how consumer credit counselors use community resources:

Provided current information to clients about national and community resources and other organizations, and referred clients as appropriate.
Provided information and referrals to consumers, internal resources, community resources, and other organizations.

14. Delinquent Accounts

A delinquent account is an account wherein there are many past-due funds.

Here's how consumer credit counselors use delinquent accounts:

Bring delinquent accounts to resolution while providing excellence customer Service.
Collect payments on delinquent accounts Problem resolution, servicing and negotiation techniques.

15. Debt Repayment

Debt is an amount of money borrowed by one party from another. Repayment is the act of giving back money that was previously borrowed from a lender. Failure to maintain debt repayments may lead to a series of credit issues including forced bankruptcy, heightened charges due to late payments, and negative fluctuations to an individual's credit rating.

Here's how consumer credit counselors use debt repayment:

Create a sustainable plan of action for debt repayment and establish financial action steps to increase cash flow.
Worked with clients to formulate a debt repayment plan to assist them in becoming debt free.

What skills help Consumer Credit Counselors find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What consumer credit counselor skills would you recommend for someone trying to advance their career?

Errol Rodriguez Ph.D., MAC, CRC

Assistant Dean & Program Director, Master's programs in General Psychology and Mental Health Counseling, Adelphi University

Given the complexities of the world today, emerging counseling professionals must be flexible in their treatment approach, inclusive in their understanding of diverse cultures and sub-cultures, and mature professionally through humility, self-reflection, and self-care.

What type of skills will young consumer credit counselors need?

Dr. Thomas Dearden Ph.D.

Assistant Professor of Sociology, Virginia Polytechnic Institute and State University

Indeed, the way we work is changing. The skills that young graduates will need are diverse. Transferable skills and soft skills will certainly be marketable. These include traditional crafts such as communication, but I also think the world expects more empathy from its employees. Young graduates with an understanding of racism, sexism, and environmental responsibility will become increasingly important.

What hard/technical skills are most important for consumer credit counselors?

Kacie Blalock Ph.D.

Associate Professor; Director, Master of Counseling, Louisiana State University at Shreveport

It is important that counselors are able to effectively take notes and summarize progress, interpret assessments, memorize and recall information, and keep clear yet concise records.

Do you want to know more?

List of consumer credit counselor skills to add to your resume

The most important skills for a consumer credit counselor resume and required skills for a consumer credit counselor to have include:

Inbound Calls
Debt Management
Consumer Credit
Medication Administration
Action Plan
Payment Arrangements
CPR
Foreclosure
Developmental Disabilities
Direct Care
FDCPA

Outbound Calls
Community Resources
Delinquent Accounts
Debt Repayment
Financial Education
Financial Problems
Real Estate
Due Payments
Credit Card Accounts
Financial Issues
ADL

Interest Rates
Collection Laws
Crisis Intervention
Student Loans
Medical Appointments
Client Inquiries
HUD
Account Management
Identity Theft

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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