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Become A Consumer Education Specialist

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Working As A Consumer Education Specialist

  • Getting Information
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Interacting With Computers
  • Thinking Creatively
  • Mostly Sitting

  • Stressful

  • $32,802

    Average Salary

What Does A Consumer Education Specialist Do

Public relations specialists create and maintain a favorable public image for the organization they represent. They design media releases to shape public perception of their organization and to increase awareness of its work and goals. 

Duties

Public relations specialists typically do the following:

  • Write press releases and prepare information for the media
  • Respond to information requests from the media
  • Help clients communicate effectively with the public
  • Help maintain their organization's corporate image and identity
  • Draft speeches and arrange interviews for an organization’s top executives
  • Evaluate advertising and promotion programs to determine whether they are compatible with their organization’s public relations efforts
  • Evaluate public opinion of clients through social media

Public relations specialists, also called communications specialists and media specialists, handle an organization’s communication with the public, including consumers, investors, reporters, and other media specialists. In government, public relations specialists may be called press secretaries. In this setting, workers keep the public informed about the activities of government officials and agencies.

Public relations specialists draft press releases and contact people in the media who might print or broadcast their material. Many radio or television special reports, newspaper stories, and magazine articles start at the desks of public relations specialists. For example, a press release might describe a public issue, such as health, energy, or the environment, and what an organization does concerning that issue.

Press releases are increasingly being sent through the Internet and social media, in addition to publication through traditional media outlets. Public relations specialists are often in charge of monitoring and responding to social media questions and concerns.

Public relations specialists are different from advertisers in that they get their stories covered by media instead of purchasing ad space in publications and on television.

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How To Become A Consumer Education Specialist

Public relations specialists typically need a bachelor’s degree. Employers prefer candidates who have studied public relations, journalism, communications, English, or business.

Education

Public relations specialists typically need a bachelor’s degree in public relations, journalism, communications, English, or business. Through such programs, students produce a portfolio of work that demonstrates their ability to prospective employers.

Training

Entry-level workers typically begin by maintaining files of material about an organization’s activities, skimming and retaining relevant media articles, and assembling information for speeches and pamphlets. After gaining experience, public relations specialists begin to write news releases, speeches, articles for publication, or carry out public relations programs.

Other Experience

Internships at public relations firms or in the public relations departments of other businesses can be helpful in getting a job as a public relations specialist.

Some employers prefer candidates that have experience communicating with others through a school newspaper or a leadership position in school or in their community.

Important Qualities

Interpersonal skills. Public relations specialists deal with the public and the media regularly; therefore, they must be open and friendly to maintain a favorable image for their organization.

Organizational skills. Public relations specialists are often in charge of managing several events at the same time, requiring superior organizational skills.

Problem-solving skills. Public relations specialists sometimes must explain how a company or client is handling sensitive issues. They must use good judgment in what they report and how they report it.

Speaking skills. Public relations specialists regularly speak on behalf of their organization. When doing so, they must be able to clearly explain the organization’s position.

Writing skills. Public relations specialists must be able to write well-organized and clear press releases and speeches. They must be able to grasp the key messages they want to get across and write them in a short, succinct way to get the attention of busy readers or listeners.

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Consumer Education Specialist jobs

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Consumer Education Specialist Demographics

Gender

Female

69.2%

Male

29.6%

Unknown

1.2%
Ethnicity

White

80.4%

Hispanic or Latino

10.8%

Asian

6.4%

Unknown

1.9%

Black or African American

0.5%
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Languages Spoken

Spanish

45.7%

Portuguese

14.3%

French

8.6%

Russian

5.7%

Italian

5.7%

Swedish

2.9%

Chinese

2.9%

German

2.9%

Japanese

2.9%

Mandarin

2.9%

Thai

2.9%

Arabic

2.9%
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Consumer Education Specialist Education

Schools

Bevill State Community College

25.3%

University of Phoenix

10.1%

Pennsylvania State University

7.6%

University of Alabama

6.3%

Wake Technical Community College

6.3%

State University of New York College at Cortland

3.8%

Northeastern University

3.8%

California State University - Northridge

3.8%

Grand Canyon University

3.8%

Southern New Hampshire University

3.8%

University of Illinois at Chicago

2.5%

University of Scranton

2.5%

Illinois State University

2.5%

Appalachian State University

2.5%

Arizona State University

2.5%

University of South Florida

2.5%

Boise State University

2.5%

University of Kentucky

2.5%

Johnson & Wales University

2.5%

College of Saint Rose

2.5%
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Majors

Business

26.7%

Communication

12.1%

Marketing

8.3%

Psychology

7.1%

Criminal Justice

5.4%

Accounting

4.6%

General Studies

3.8%

Finance

3.8%

Management

3.3%

Liberal Arts

2.9%

Health Care Administration

2.9%

Graphic Design

2.5%

Kinesiology

2.1%

Nursing

2.1%

Early Childhood Education

2.1%

Elementary Education

2.1%

Legal Support Services

2.1%

Public Relations

2.1%

Sociology

2.1%

Human Services

2.1%
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Degrees

Bachelors

39.0%

Other

28.2%

Associate

14.9%

Masters

13.3%

Certificate

2.2%

Doctorate

1.4%

Diploma

0.8%

License

0.3%
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Top Skills for A Consumer Education Specialist

CustomerServiceIssuesProceduresConsumerComplaintsDataEntryBasicLivingSkillsConsumerEducationDebtEquityPhoneCallsFraudPromotionalEventsLoanDocumentsCommunityResourcesProductKnowledgeFollow-UpInboundCallsCustomerSatisfactionCfpbComputerSkillsLoanProducts

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Top Consumer Education Specialist Skills

  1. Customer Service Issues
  2. Procedures
  3. Consumer Complaints
You can check out examples of real life uses of top skills on resumes here:
  • Handled all customer service issues pertaining to wireless service to the satisfaction of the customer and the company.
  • Document all Help Desk correspondence in accordance with established policy and procedures.
  • Route consumer complaints in Pending Company Setup Queue (PCS) in RightNow Company Portal to accurate Organizational Record.
  • Teach and document basic living skills.
  • Generated sales through consumer educationPromotional events

Top Consumer Education Specialist Employers

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