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Become A Consumer Education Specialist

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Working As A Consumer Education Specialist

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $32,802

    Average Salary

What Does A Consumer Education Specialist Do At Mead Johnson Nutrition

* Drive business, build and retain consumer relationships through exceptional service delivery and experience
* Utilize exemplary interpersonal communication skills to deliver Enfa brand messages and service to consumers through our diverse contact points
* Quickly learn, understand and execute different relationship marketing strategies and tactics
* Manage personal productivity, efficiency, accuracy and quality to achieve personal, team and department performance goals
* Follow through on commitments to consumers and recommend well thought out solutions
* Complete projects as assigned by manager
* Grow the Enfa business through our eCommerce Home Delivery service

What Does A Consumer Education Specialist Do At Simmons Bank

* Responsible for ordering all necessary due diligence required for all consumer real estate loan products, to include coordinating with outside vendors, attorneys, insurance agents and others to obtain required information and documentation in accordance with loan policy and federal regulations.
* Responsible for coordinating with lender, underwriter, and for preparing required loan documents.
* Responsible for review loan files for compliance, documentation, and policy prior to closing.
* Ensures all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training.
* Performs other duties and responsibilities as assigned

What Does A Consumer Education Specialist Do At Gm Financial

* Respond to consumer complaints directly from the consumer via telephone calls, the Better Business Bureau, all regulatory agencies including the CFPB, and written correspondence.
* Collaborate with business areas to respond to and remediate consumer complaints while identifying and reporting potential trends that require action.
* Develop and maintain all documentation, including letters and emails regarding the complaint investigation and response in the complaint tracking system and any other system of record as required.
* Prepare appropriate confidential communication and ensure the integrity of confidential information.
* Develop a thorough understanding of GM Financial policies, procedures and provide suggestions to revise those documents in order to comply with legal requirements, new laws and recommendations.
* Maintain accurate, thorough records of communication and research for regulatory complaints.
* Update systems and databases as required.
* Foster open communication and information sharing within department.
* OTHER IMPORTANT DUTIES:
* Complete other projects and duties as assigned.
* REPORTING RELATIONSHIP:
* Direct Reports: None
* Reports to: Consumer Complaint Manager
* Knowledge:
* Proficient with PC software applications such as Excel, Access, and Word.
* Working knowledge of motor vehicle retail installment documentation in a consumer finance/banking environment.
* Working knowledge of state and federal regulatory requirements as it relates to motor vehicle retail installment contract originations, servicing, and collections

What Does A Consumer Education Specialist Do At Horizon Bank

* Review and analyze incoming appraisals with regard to comparable selection, accuracy, exhibits, attachments and methodology using CU, and other third party systems such as Zillow for compliance with state and federal regulations to ensure the value is acceptable for Agency and Investor purposesExamine and verify authenticity of appraisal submitted for determination within an established time frame.
* Effectively underwrite appraisals and upload changes into the UCDP portal within the specified timeframe.
* Review the appraisal report using CU and UCDP SSR findings report for discrepancies, compliance, over-evaluation and appraisal quality risk flags and subsequently request corrections to the report, updated SSR and/or Collateral Underwriter findings
* Review approval conditions that are submitted within SOP guidelinesInput appraised value and appraiser information into MortgageBot LOS and/or the Consumer Loan system for data integrityCommunicate regularly with appraisers, underwriters, processors, and Mortgage Loan Originators regarding progress of appraisal approvals, corrections and denials.
* Work closing with HB Appraisals for compliance with updated license and EandO insuranceWork closely with appraisers to correct/update reports as needed, and communicate with Mortgage Operations staff or Consumer Lending staff on outcome.
* Review corrected appraisals for secondary market compliance for value reconciliation
* Provide technical assistance and support to the entire Mortgage team and Consumer Lending team using knowledge of the Retail Mortgage functions, Consumer Loan functions, operating systems, and applicable regulations.
* Report suspicious transactions or unusual occurrences to supervisor
* Adhere to Retail Mortgage Policies and/or Consumer Policies including but not limited to Desirable Loan Types, Market Area
* Geographic, and Real Estate Appraisals /Appraiser Independence.
* Perform all work in compliance with established regulations, policies, Standard Operating Procedures (SOPs), and instructions.
* Maintain customer confidence and protect bank operations by keeping information private and confidential
* Conduct and document periodic audit findings presented by internal audit, outside audit companies, Mortgage Insurance companies, Investors and/or Agencies as requested.
* Perform all work in compliance with established regulations, policies, Standard Operating Procedures (SOPs), and instructions.
* Participate in ongoing skill, compliance, product, market, risk management and security training as required for the position and apply knowledge in performance of daily

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How To Become A Consumer Education Specialist

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Consumer Education Specialist jobs

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Top Skills for A Consumer Education Specialist

CustomerServiceIssuesProceduresConsumerComplaintsDataEntryBasicLivingSkillsConsumerEducationDebtEquityPhoneCallsFraudPromotionalEventsLoanDocumentsCommunityResourcesProductKnowledgeFollow-UpInboundCallsCustomerSatisfactionCfpbComputerSkillsLoanProducts

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Top Consumer Education Specialist Skills

  1. Customer Service Issues
  2. Procedures
  3. Consumer Complaints
You can check out examples of real life uses of top skills on resumes here:
  • Handled all customer service issues pertaining to wireless service to the satisfaction of the customer and the company.
  • Document all Help Desk correspondence in accordance with established policy and procedures.
  • Route consumer complaints in Pending Company Setup Queue (PCS) in RightNow Company Portal to accurate Organizational Record.
  • Teach and document basic living skills.
  • Generated sales through consumer educationPromotional events

Top Consumer Education Specialist Employers

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