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TurboTax Customer Service Specialist - Remote ($18.50 per hour plus Bonus)
Turbotax
Remote consumer education specialist job
Work from home with TurboTax Product Expert
Get paid $18.50 per hour¹
Get a $405 Certification bonus³
Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday⁴
Earn an additional $5/hr from April 9-15 for all hours worked
Fast 24 hour Certification³
As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. Most of these questions concern Downloading, Logging In, Getting Started with Basic Navigation, Importing Documents, Printing and Filing and very basic Tax questions. We'll give you amazing continuous support for everything.
Get paid $18.50 per hour¹
Earn a $405 Bonus just for participating in getting certified as a TurboTax Product Expert³
$5.00 per hour Turbo Bonus Boost: Enjoy the bonus from April 9th through 15th with unlimited hours available, must work a minimum of 8 hours each day on April 13th, 14th, and 15th to qualify
Certification takes place over 3 days
Build your own schedule with flexible hours anytime between 8am EST and 12am midnight EST Monday to Sunday⁴
Minimum 25 hours per week required, want to work more? Go for it!¹
You'll be assigned an SME (Subject Matter Expert) who will support you during live calls. Plus Support an (MPS) Marketplace Performance Specialist as your advocate
Required Experience & Skills To be successful in this Gig as a Service Provider for TurboTax you will need to be proficient in the following:
This role doesn't require any specific accounting background. We're looking for enthusiastic individuals who are eager to learn and help TurboTax customers with their questions.
Strong communication is key in assisting customers with TurboTax products and tax return software. You'll need to articulate solutions clearly and empathetically.
The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service.
$26k-34k yearly est. 1d ago
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Customer Service Specialist
Net2Source (N2S
Remote consumer education specialist job
Title: Customer Service
Duration: 6+ months (Extension)
Shift: 8am - 5pm
Qualifications:
A combination of formal education such as bachelor's degree, associate's degree with certifications and/or at least 2-4 years of progressive customer service experience
Excellent communication skills
Excels at interpersonal and relationship management skills
Prior experience with the ability to successfully resolve conflict
Strong ability to multi-task
Some exposure to building products and/or retail industry preferred
Developed systems aptitude and Microsoft Office skills
SAP experience required
Order Management
Accept, enter, schedule and maintain orders within SAP
Sales Force
Order Entry Document Manager (OEDM)
Understands and executes all types of order processing (EDI/Business Connections)
Verify pricing
Respond to inquiries, e.g. inventory availability, production schedule, technical questions, products and policies
Ability to build efficient truckloads and schedules in coordination with the traffic department
Verify accurate information on ship schedule/OEDM
Is a high performer in the CAS Learning Path - achieving agreed upon metrics and demonstrating critical behaviours
Can function across all regions and in multiple business groups
Understands and correctly provides direction of the Service Advantage for our customer and Sales Team.
Communicates, when necessary, with internal departments regarding Credit and Pricing
Expedites hot or special orders as agreed upon with sales and supervisor
Conflict Management
Properly communicates, manages and resolves customer and sales issues in a professional and empathetic manner
Address and correct customer service issues, forward issues to appropriate department, continued follow-up through resolution to ensure overall customer satisfaction
Collaborate with cross-functional teams to expedite orders
Perform backorder coordination/shipping
Maintain customer records within all software databases
Communicate any schedule delays in customer orders in a timely manner
Manage the Return Material Authorization (RMA) process within agreed upon policy, ensuring customer satisfaction, while ensuring guidelines and goals are achieved.
Order Management & Customer Service Supply Chain Support
Cross train to gain understanding of the functions within Supply Chain to effectively support the overall Siding Products Group.
Provide coverage for time off, peak periods and perform at the Learning Path proficient level and as a high performer in all aspects of customer service and related cross trained function(s).
Maintain customer records within all software databases
Manage the Return Material Authorization (RMA) process within agreed upon policy, ensuring customer satisfaction, while ensuring guidelines and goals are achieved.
Is proficient in Salesforce or equivalent computer related skillset
Maintain customer records within all software databases
Responsibilities:
Under the supervision of the Service Center Supervisor located in Malvern, PA (this is not a remote position) or Manager the Customer Service Temp is accountable for establishing a strong customer relationship based on trust and responsiveness to deliver World Class Service to the incumbents' customer base.
The CST will accurately process customer orders in an efficient manner to ensure we exceed our customers' expectations.
Additionally, the CST will manage multi-part customer complaints/concerns and be empowered to resolve issues in a timely and professional manner.
The CST is fully proficient in all aspects of the Learning Path and is knowledgeable across all lines of business and regions.
The CST will adhere to policies and procedures currently in place and maintain the required level of service to our customers.
The CST works within the parameters as defined by customer service standards and the Service Advantage guidelines.
The incumbent must analyse and respond to fluctuating situations and conditions in such a manner that not only meets/exceeds the expectations of our customer but considers the overall impact to the business.
Proactively resolves customer problems/issues, exhibiting ownership for our customers.
Demonstrates relentless customer service
Flexibility in working hours 7:30am - 6pm with some overtime
Willingness and ability to work from home during inclement weather or emergency situations - requires home phone line & internet
$27k-36k yearly est. 4d ago
Customer Service Specialist II (100% Remote) - Frankfort, KY
Wesbanco Bank Inc. 4.3
Remote consumer education specialist job
Back Customer Service Specialist II (100% Remote) #42-8656 Multiple Locations Apply X Facebook LinkedIn Email Copy Location
Consideration for location is in all WesBanco markets.
This position is 100% remote within the Bank's footprint. Employee will work full time remote outside of a WesBanco location (may occasionally attend in person meetings, although primary functions of the role are performed remotely).
Market Lexington Work Hours per Week 40 Requirements
High school diploma or GED required.
Minimum of one year of customer service experience required; customer service experience within banking or financial institution preferred.
Minimum of one year of contact center experience or equivalent required.
Minimum of six months of Outbound calling experience preferred.
Minimum of six months of any Sales experience preferred.
Job Description
This position works an alternate schedule:
Schedule is 9 am to 6 pm, Monday through Friday, including some Federal Reserve holidays (MLK day, President's Day, Juneteenth, Indigenous People Day and Veteran's Day)
Summary
Responsible for identifying, responding to, and resolving customer requests related to bank products and services in the Bank's call center. The Customer Service Specialist II is often the primary interaction a customer may have with the bank and provides professional and courteous customer support while adhering to required metrics. Customer inquiries are expected to be responded to and resolved within established departmental service levels.
Essential Function
Banking is a highly regulated industry and will be expected to acquire and maintain a proficiency in the Bank's policies and procedures and adhere to all laws, rules and regulations that are applicable to conduct, and the work being performed. All assigned training is expected to be completed timely.
Essential Duties and Responsibilities include the following:
Personally, models the standards of the Bank's Mission, Vision, and Pledge.
Processes inbound calls from all queues, including account questions, product and service information, digital banking services, debit card processing, bank policy and various customer requests. Uses the training and reference materials provided to work and resolve an issue or question independently.
De-escalates situations when necessary or escalates call to supervisor after de-escalation attempt.
Assists customers with various computing environments, including both Apple and Android products, browsers and operating systems to support and promote our digital banking services on all supported devices.
Accepts ownership of the customer request and follows it through to resolution.
Completes customer transactions and corrects account information by engaging correct business partners.
Identifies and resolves customer issues and complaints promptly and accurately.
Attends a weekly quality review meeting for ongoing development including coaching, career development, call metrics, updates on policy and procedure.
Attends a monthly departmental meeting.
Adheres to agent metric standards for calls handled, adherence to schedule, call quality score, ready/not ready time and customer satisfaction.
Maintains knowledge of deposit, loan, digital banking services and other banking products.
Provides service and support thru multiple communication channels (phone, chat, and/or email) and demonstrates proficiency in the channel.
Contacts potential customers regarding products and services, focusing on customer needs, explaining benefits and advantages of the services or products and closing the sale. May be required to read from a prescribed script.
Supports all outbound campaigns assigned and meets Key Performance Indicators set by the customer service center in a productive manner.
Identifies financial needs of customers and submits referrals accordingly.
Accepts other assigned job duties and or responsibilities with or without prior notice.
Qualifications
To be successful in this position, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Technical Requirements
Expertise in using a personal computer and managing one's own home networking infrastructure needed to support reliable access to the Bank's virtual environment.
Possesses knowledge and experience using Android and Apple products and Bank supported web browsers and operating systems.
Ability to type with speed and accuracy.
Ability to operate standard office equipment, including phones, computer and peripherals.
Other Skills and Abilities
Demonstrates strong time management skills.
Ability to work independently and multi-task in a fast-paced environment, with an emphasis on resolving most customers' issues during the call with minimal follow up.
Adhere to communication protocols with supervisors when unable to adhere to schedule or perform duties as expected.
Willingness to work a flexible schedule, with frequent adjustments to hours and able to work additional hours if needed.
Ability to work outside of normal banking hours.
Possess an ability to work under pressure, minimizing distractions and maintaining a positive attitude.
Adapt quickly to change and learn readily in a remote environment.
Willingness to provide a level of service which will clearly differentiate us from our competitors.
Ability to build and retain customer relationships against competition.
Accepts ownership of the customer request and follows it through to resolution.
Identifies customer concerns or needs, resolves the inquiry or recommends best solution, expedites the correction or adjustment and follows up to ensure resolution.
Demonstrates effective communication skills, showing empathy and active listening skills.
Maintains professional demeanor in appearance, interpersonal relations, work ethic and attitude.
Exhibits clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to bank employees and bank customers. Firm grasp of spelling, grammar and email and phone etiquette.
Collaborates with co-workers and employees.
Maintains confidentiality.
Ability to build rapport with potential customers and engage in financial journey conversations.
Achieve proficiency and certification in one or more customer service skills.
Physical Demands
This position requires long periods of sitting in one area while on the telephone and in front of a computer screen. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Full-Time/Part-Time Full-time Area of Interest Customer Experience All Locations Uniontown, Ohio, United StatesAnn Arbor, Michigan, United StatesBowie, Maryland, United StatesCincinnati, Ohio, United StatesIndependence, Ohio, United StatesColumbus, Ohio, United StatesDefiance, Ohio, United StatesFairmont, West Virginia, United StatesFindlay, Ohio, United StatesFort Wayne, Indiana, United StatesFrankfort, Kentucky, United StatesHuntington, West Virginia, United StatesIndianapolis, Indiana, United StatesIronton, Ohio, United StatesNew Albany, Indiana, United StatesParkersburg, West Virginia, United StatesPittsburgh, Pennsylvania, United StatesToledo, Ohio, United StatesWheeling, West Virginia, United StatesYoungstown, Ohio, United States Show more
$30k-34k yearly est. 3d ago
Customer Service Enrollment Specialist - In Office
The Whittingham Agencies
Consumer education specialist job in Chillicothe, OH
Crafting Brighter Futures for Businesses & Families across the US
At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client.
As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment.
Primary Responsibilities:
Engage with clients to understand their financial goals and concerns.
Present tailored solutions to safeguard their assets effectively.
Maintain a pulse on the industry, ensuring you offer the best and most updated advice.
Foster relationships and ensure our clients always have someone they can turn to.
Why Work With Us?
Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours.
Unlimited Earning Potential: Your dedication determines your earnings*.
Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently!
Grow with Us: Dive into continuous learning and development opportunities.
Application Process:
Submit Your Application: No stringent qualifications needed. We believe in potential.
Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day.
Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions.
FAQs:
When will I hear back after applying? Typically, within 24 hours.
Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation.
What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization.
* This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance.
State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
$65k yearly 11d ago
Public Relations/Social Media Specialist
Port Washington State Bank 4.0
Remote consumer education specialist job
Do you live for community events, clever captions, and content that
pops
? If you're a high-energy, people-loving, social media maven who thrives on connection and storytelling-this role is calling your name. We're a community bank in Ozaukee County on the hunt for a full-time Public Relations/Social Media Specialist who's part strategist, part hype-person, and full-on community cheerleader. You'll be based in our branches most of the time (we're big on collaboration and in-person energy), but you'll have some flexibility to work from home about 10-20% of the time. And yes, the fun sometimes rolls into evenings and weekends-think branch celebrations, shred events, and award ceremonies.
What You'll Be Rocking:
Social Media Magic: Plan, write, shoot, edit and post scroll-stopping content. Collaborate with designers. Capture the moment. Track the trends
Community Vibes: Organize food drives, volunteer events, and financial literacy campaigns. Represent the brand at local happenings
Brand Brilliance: Help us shine-apply for awards, manage sponsorships, and keep our brand front and center in the news
Internal Spark: Celebrate employee milestones and promotions, write the monthly newsletter, and help us plan fun internal events
You'll Thrive Here If You:
Are the first to say "Let's go!" when someone mentions a community event
Can juggle your camera, a clipboard, and a coffee-without breaking a sweat
Love writing, storytelling, and making people feel seen and celebrated
Are organized, outgoing, and obsessed with making an impact
What You Bring to the Table:
A degree in Marketing, Communications, Public Relations, or a related field-or equivalent experience that proves you've got the chops
2+ years managing social channels (specifically Facebook, Instagram and LinkedIn) and analytics and monitoring and video editing tools
2+ years of experience in community relations, PR, or community engagement
Strong writing skills with a knack for storytelling across platforms
Organized, detail-oriented, and able to juggle multiple projects without dropping the ball
Familiarity with design tools (Canva, Adobe Express, etc)
Advanced skills in MS PowerPoint, Competency in MS Word and Excel
Please include links to the social media pages you manage within your resume. Submissions that do not include links to managed social media pages will not be considered.
Other Perks? Sure! We have an Award-Winning Culture: We've been named a Top Workplace 15 years in a row. We offer training online, in-person, and on-the-job learning to help you level up. We are a team that feels like family, and a workplace that believes in fun as much as function. We logged more than 1,200 volunteer hours last year. From parades to food trucks, we show up. And big yes to benefits: we have health, dental, life, disability, PTO, volunteer time, and 11 bank holidays yearly!
$42k-48k yearly est. 7d ago
Customer Service Specialist
Endeavor 4.1
Consumer education specialist job in Columbus, OH
As a Customer Service Specialist, you will be at the forefront of delivering exceptional customer service to our valued clients. This is an exciting opportunity to work in a dynamic and fast-paced environment, interacting with customers and ensuring their needs are met with efficiency and professionalism.
Customer Service Specialist Qualifications:
Superior verbal & written communication skill-sets
Possess exceptional client association and interaction capabilities
Upbeat & outgoing mindset with positive energy
Interacts successfully with individuals and also teams
Maintains fruitful customer connections
Prior customer service or sales experience
Interacts successfully along with all amounts of management as well as staff members
Team player
High school diploma or equivalent
1-year prior sales coordination or customer support experience
Applicants must be currently authorized to work in the United States
Customer Service Specialist Tasks & Duties
Uphold our customer connect initiative
Train/retrain on standard operating procedure
Give feedback to account managers
Process customer surveys
Specific customer PO processing
Analyze customer needs and provide appropriate solutions
Handle customer inquiries, complaints, and escalations in a professional manner
Maintain accurate and detailed records of customer interactions
Customer Service Specialist Additional Requirements
Candidates should have reliable transportation to our offices in Columbus, OH
Candidates should be excited to help others by providing stellar customer service
Candidates must posses valid work authorization
In order to apply, please submit an up-to-date resumé or profile.
$28k-35k yearly est. 60d+ ago
Communications Specialist (Entry-Level)
Altarum 4.5
Remote consumer education specialist job
We're excited to share an upcoming opportunity (pending a contract award) and are building a pipeline of qualified candidates in advance. Hiring is expected to begin once the final award is confirmed, anticipated within the next 2-3 months. As a Communications Specialist (Account Executive), you'll contribute to projects across the research and execution phases, help design solutions, and make meaningful contributions to your team. You'll manage up and across teams, support client relationships, produce drafts of work, reports, and analyses, monitor changes in the environment that may affect client success, and ensure the quality and timeliness of client deliverables.
In this role, you'll be part of Palladian Partners, Altarum Enterprise's full-service marketing and communications team, where you'll work collaboratively to deliver innovative, high-impact solutions for our clients.What You'll Do
Participate in planning, research, writing, and strategy development
Draft high-quality correspondence, communication materials, reports, and other types of materials for internal audiences and clients
Communicate directly with clients and external partners to implement strategies and tactics
Draft project plans and track project activities, timelines, and quality reviews
Support social, paid, and traditional media outreach, including strategy, content development, and analytics
Support content creation by communicating ideas and working with integrated project teams of designers, writers, and digital strategists to develop creative and digital assets, including videos, websites, infographics, and more
Provide client service support with regular monitoring and reporting, managing timelines, proofreading, and client touchpoints
Collaborate with other team members to address challenges and solve problems proactively
Attend and contribute to meetings, including taking actionable notes in both internal and external meetings, handle scheduling and logistics
Participate in new business process including research and proposal preparation
Contribute to organic growth
What You'll Bring
Strong written and verbal communication skills
Excellent interpersonal and multidisciplinary project skills
Ability to work collaboratively on a team and with key stakeholders and clients
Action-oriented, organized, proactive, and adaptable approach to project coordination
Proven ability to meet deadlines and work on multiple projects simultaneously
Demonstrated attention to detail and commitment to customer service
Education and Experience
Bachelor's degree with 1-2 years of work experience
Master's degree or PHD a plus
Government contracting and/or agency experience preferred
Where You'll Work
Remote with occasional in-person collaboration days
If you're near one of our offices (Arlington, VA; Silver Spring, MD; or Novi, MI), you'll join us in person one day every other month (6 times per year) for a fun, purpose-driven Collaboration Day. These days are filled with creative energy, meaningful connection, and team brainstorming!
Non-local employees may be asked to join us on these days at an approved co-working space.
Work Eligibility & Requirements
Candidates must be currently eligible to work in the United States; sponsorship is not available.
All work must be performed within the continental U.S. for the duration of employment, unless required by contract.
Ability to work core hours aligned with Eastern Time, unless otherwise approved by your manager.
Remote employees must maintain a dedicated, ergonomically appropriate workspace free from distractions, with reliable internet and a mobile device that supports efficient work.
Federal Clearance & Badge
Because this role supports federal clients, you'll need to complete a federal background investigation to determine your suitability for federal employment.
You may also be required to obtain an HHS Personal Identity Verification (PIV) Badge in addition to Palladian's standard background process.
Learn more about the federal suitability and PIV process here: ********************************************************************************************************************************
Altarum is a nonprofit organization focused on improving the health of individuals with fewer financial resources and populations disenfranchised by the health care system. We work primarily on behalf of federal and state governments to design and implement solutions that achieve measurable results. We combine our expertise in public health and health care delivery with technology development and implementation, practice transformation, training and technical assistance, quality improvement, data analytics, and applied research and evaluation. Our innovative solutions and proven processes lead to better value and health for all.
Altarum is an equal opportunity employer that provides employment and opportunities to all qualified employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, or any other characteristic protected by applicable law.
$43k-59k yearly est. Auto-Apply 38d ago
Media Specialist (Remote)
Vericast
Remote consumer education specialist job
Vericast is the financial institution (FI) performance partner. We help banks and credit unions drive growth, improve efficiency, increase engagement and navigate change through the power of data, technology and people. Our advanced analytics, data-driven insights and integrated solution set enable better execution with agility, precision and scale. That's why thousands of financial institutions look to Vericast and our 150 years of financial services expertise to help them achieve more. For more information, visit
***********************
or follow Vericast on
LinkedIn
.
Job Description
The
Media Specialist
is responsible for the setup, execution, and in-flight optimization of sophisticated campaign matrices across multiple digital channels. This role involves leveraging our automated platform to localize, geo-target, and dynamically optimize cross-channel campaigns. The ideal candidate will have a strategic mindset, strong analytical skills, technical expertise, and a passion for performance-driven marketing.
This position requires hands-on experience with ad management platforms (Meta Business Manager, Google Ads, programmatic DSPs) and a data-driven approach to campaign execution, optimization, and automation. Success in this role requires leveraging a holistic view of performance, utilizing insights from website behavior data, offline conversion files, and other sources to go beyond standard media KPIs. You will not only build and manage campaigns but will also be responsible for analyzing results, identifying trends, and issuing the optimization directives required to meet and exceed client KPIs. The specialist will also ensure compliance with data privacy regulations and work closely with cross-functional teams to maximize campaign effectiveness.
KEY DUTIES/RESPONSIBILITIES
In-Flight Campaign Management & Optimization (30%)
Act as the primary owner of in-flight campaign performance, monitoring pacing, bid efficiency, and KPI attainment on a daily basis.
Track key campaign metrics such as CTR, conversion rates, and ROI across different geo-segments.
Analyze real-time performance data to identify high-performing locations, creatives, and audience segments to maximize ROI.
Execute tactical, in-platform optimizations, including reallocating budget and adjusting bidding strategies (manual, AI-driven, or automated bidding), swapping creative, and audience refinement to improve campaign efficiency.
Implement cost-per-acquisition (CPA) modeling to enhance budget forecasting and cost control.
Campaign Configuration & Technical Execution (20%)
Lead the hands-on-keyboard setup and launch of campaigns across multiple digital channels (Meta, Google Ads, Display, Programmatic, Video, and CTV).
Configure all technical aspects of the campaign, including audience mapping, creative rotations, dynamic content rules, and tracking tags.
Leverage dynamic assets (e.g., carousels, videos, banners) and brand-specific local entities (branches and local lender profiles) to ensure ads are localized, relevant and effective.
Test and validate that each local entity is assigned the correct creative and messaging.
A/B Testing & Continuous Improvement (15%)
Establish rigorous test-and-learn frameworks to iteratively improve campaign performance.
Conduct A/B and multivariate testing (MVT) on creative elements, offers, and messaging.
Scale successful variations across larger audience segments and apply learnings across other client accounts and campaigns.
Data Integration & Targeting Setup (10%)
Manage 1st and 3rd party data integrations to enable accurate audience targeting.
Ensure compliance with GDPR, CCPA, and other data privacy regulations while integrating external data sources.
Implement custom audience segmentation and other audience modeling to refine targeting strategies.
Leverage the granular segmentation capabilities of the system to automate and localize campaign content for specific locations.
Campaign Execution & Deployment (10%)
Use the automated platform to launch campaigns across multiple digital channels (Meta, Google Ads, Display, Programmatic, Video, and CTV).
Monitor ad rendering and delivery in different locations to ensure consistency and accuracy.
Cross-Functional Collaboration (5%)
Serve as the subject matter expert on digital media buying, consulting with internal teams on advanced tactics and channel-specific best practices.
Work with creative teams to ensure that assets are properly formatted and integrated.
Align with agencies and brand stakeholders to ensure campaigns meet marketing objectives.
Industry & Platform Trend Analysis (5%)
Stay updated on emerging trends in geo-targeting, dynamic ads, and campaign automation.
Implement new platform features from Meta, Google Ads, or other ad management tools.
Stay updated on emerging trends in ad tech and campaign automation, implementing new tactics and strategies to keep our clients ahead of the curve.
Reporting & Stakeholder Communication (5%)
Track and analyze key campaign metrics, weaving performance data into a clear narrative that demonstrates value and provides actionable insights.
Communicate campaign performance, key learnings, and strategic recommendations to internal stakeholders, including the Client Strategist and Account Manager.
Collaborate with the analytics team to ensure reporting is accurate and aligned with the client's strategic "Success Plan".
Qualifications
EDUCATION
Bachelor's Degree (Preferred) in Marketing, Advertising, Digital Media, Data Analytics, Business Administration, Communications, Computer Science (with a focus on digital marketing and automation)
Associate Degree or Equivalent Experience in digital marketing or campaign management may be acceptable if supplemented by relevant certifications.
EXPERIENCE
3-5 years of experience in digital marketing, paid media, or advertising campaign management.
Proven, hands-on-keyboard experience managing campaigns within Meta Business Manager, Google Ads, and at least one programmatic DSP (e.g., The Trade Desk, DV360).
Demonstrable experience moving beyond execution to analyze campaign performance, generate strategic insights, and directly manage optimizations to meet KPIs.
Experience with tools/platforms related to localized and geo-targeted campaign execution is a benefit.
Background in digital marketing or advertising, with a focus on automated systems.
Print and TV advertising experience is an added benefit.
KNOWLEDGE/SKILLS/ABILITIES
Technical Expertise:
Proficiency in using other campaign and trafficking tools and platforms.
Understanding of dynamic ad generation and automation processes.
Experience working with data-driven systems.
Analytical Skills:
Ability to analyze campaign performance metrics and implement optimization strategies.
Strong problem-solving and critical thinking skills to address campaign inefficiencies.
Detail Oriented: Ability to manage intricate details of a campaign ensuring accuracy and consistency across all segments.
Soft Skills:
Strong organizational and time-management skills to oversee multiple campaigns simultaneously.
Effective communication skills with the ability to articulate technical insights and strategic recommendations to both technical and non-technical stakeholders.
Ability to translate technical insights into actionable business recommendations.
A proactive and results-oriented mindset with a strong sense of ownership for campaign performance and client success.
CERTIFICATIONS & LICENSURES
While not required, the following certifications can strengthen a candidate's qualifications:
Digital Advertising & Campaign Management Certifications
Meta (Facebook) Blueprint Certifications (for expertise in Meta Business Manager)
Meta Certified Media Buying Professional
Meta Certified Digital Marketing Associate
Google Ads Certifications (for expertise in Google Ads Manager)
Google Ads Search Certification
Google Ads Display Certification
Google Marketing Platform Certification
Marketing Automation & Geo-Targeting Certifications
Certified Digital Marketing Professional (CDMP) - Digital Marketing Institute (DMI)
Adobe Advertising Cloud Certification (for expertise in ad automation tools)
Additional Information
Base Salary: $75,000-$105,000
*Applications will be accepted through January 31, 2026, after which the posting will be closed and no longer available for submissions.*
The ultimate compensation offered for the position will depend upon several factors such as skill level, cost of living, experience, and responsibilities.
Vericast offers a generous total rewards benefits package that includes medical, dental and vision coverage, 401K with company match and generous PTO allowance. A wide variety of additional benefits like life insurance, employee assistance and pet insurance are also available, not to mention smart and friendly coworkers!
At Vericast, we don't just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our clients, and our community. As an Equal Opportunity employer, Vericast considers applicants for all positions without regard to race, color, creed, religion, national origin or ancestry, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other classifications protected by law. Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our Talent Acquisition team at
[email protected]
. EEO is the law. To review your rights under Equal Employment Opportunity please visit:
*********************************************************
.
#LI-KK1 #LI-REMOTE
$75k-105k yearly 1d ago
Paid Media Specialist
Perfect Path
Remote consumer education specialist job
Trajector is where purpose meets progress. We specialize in medical evidence services that become the compass our clients rely on while navigating the intricate terrain of disability benefits. Our calling is clear: to make a real difference, infuse passion, and enhance the quality of life for the disabled community. As part of our global community, you'll join a team of over 1,800 dedicated individuals, each contributing their unique talents to streamline the path to benefits. Urgency propels us, data empowers us, and every step is tailored to ensure those with disabilities access their rightful compensation. Join us in shaping stories of transformation, one life at a time.
Job Overview
As our Paid Media Specialist, you will contribute directly to that mission by driving the performance of paid social campaigns across existing and emerging placements. This is a high-volume environment where velocity matters, precision matters, and message clarity matters. You will help bring hundreds of thousands of people into our ecosystem every month, across multiple lines of business, and your work will support their path toward lifechanging benefits.
This role is ideal for someone who thrives in fast-moving direct response environments, enjoys hands-on experimentation, understands audience signals, and excels at extracting insight from data. You will sit inside a newly rebuilt demand organization that pairs creativity with rigor, and experimentation with accountability. You will collaborate closely with the Head of Demand Generation, Lifecycle, Content Strategy, Marketing Operations, and our broader performance teams to shape paid social programs that are consistent, measurable, and impactful.
This is a remote-friendly, execution-first role for someone who enjoys solving problems, moving quickly, and seeing their impact at scale.
Why This Role Matters
Every campaign you launch brings someone closer to having their medical story understood clearly and completely. Every optimization improves the pathway to presenting evidence that the VA can evaluate fairly. And every test you run helps us refine how we reach people who deserve clarity, dignity, and trust in the process.
Your work influences the scale and reach of a mission that matters.
If you're ready to build, experiment, collaborate, and contribute to something that meaningfully impacts people's lives, we would love to meet you.
About Our Perks, Compensation, & Benefits
Competitive compensation ranging from $77,900 - $99,200 per year PLUS quarterly bonus.
Medical, dental, vision, 401k program, and more.
Paid time off, including seven (7) federal holidays plus two (2) flex holidays for DEI.
Joining a rapidly growing organization.
Responsibilities
What You'll Focus On
High-Velocity Campaign Execution
Build, launch, and optimize paid campaigns across existing and emerging channels used by our audience.
Manage high-volume budgets with discipline and attention to detail, knowing that each impression and each click creates a critical moment in someone's path to accessing clear medical evidence.
Ensure every campaign is set up for signal quality and measurable return, using strong structure, clean naming conventions, reliable tracking inputs, and actionable experiment design.
Creative, Ad Testing, and Messaging
Create, iterate, and optimize social ad creative quickly, using a tightly integrated workflow with content, design, and lifecycle.
Write clear, resonant direct-response ad copy that resonates with the populations we serve.
Develop creative tests that reveal what motivates large, diverse audiences, including individuals with disabilities and Veterans of all eras.
Audience, Targeting, and Scaling
Build and evolve targeting strategies across interest-based, lookalike, broad, and custom audiences, balancing scale with predictability.
Use platform signals, data insights, and structured experiments to inform segmentation and creative direction.
Identify opportunities to expand reach across while respecting each line of business's purpose and compliance boundaries.
Data, Analysis, and Reporting
Partner with our Marketing Performance Analyst to monitor daily performance across the revenue stack, including attribution through Snowflake, Atlan, Sigma, and our event and comms layers.
Validate tracking, UTM integrity, form performance, and event flow with Marketing Operations.
Develop reporting that surfaces meaningful insights, not just metrics - telling the story of what is working, what is changing, and what should happen next.
AI-Native Workflow Comfort
Use generative AI and experimentation tools responsibly to accelerate creative iteration, identify audience patterns, and reduce cycle time.
Maintain clarity that all medical and compliance-sensitive functions remain human-led and medically grounded.
Apply AI tools thoughtfully to improve speed and increase testing capacity without compromising integrity.
Cross-Functional Collaboration
Work closely with lifecycle, content, and demand to ensure paid social aligns with downstream behaviors and enhances the full funnel.
Ensure consistency of message, tone, and compliance across all campaigns, especially where audiences transition between lines of business.
Support creative production for large-scale pushes, seasonal initiatives, referral surges, and multi-channel growth engines.
Qualifications
Authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
5+ years of significant hands-on experience running paid social campaigns in high-volume environments where budget, scale, and pace demand strong technical discipline.
A comfort level with large monthly budgets and an ability to scale spend while maintaining performance expectations.
A deep understanding of platform best practices, and a willingness to adopt new channels or formats.
Skill in writing direct-response ad copy that resonates across diverse audiences, including individuals navigating health, disability, and government processes.
Demonstrated success building test-and-learn systems, creative frameworks, audience experiments, and structured performance workflows.
Familiarity with multi-touch attribution, UTM construction, conversion events, pixel behavior, and server-side signals.
Experience working with data and reporting environments, including cloud-based stacks such as Snowflake, Atlan, and Sigma.
A working comfort with AI-native workflows that accelerate ideation, testing, iteration, and operational speed.
A mindset that blends curiosity with accountability. You solve problems, test ideas, speak plainly with data, and drive measurable outcomes.
A desire to contribute to meaningful work rooted in service, clarity, and ethical responsibility to Veterans and individuals with disabilities.
EEO Statement
Trajector is an EOE/Veterans/Disabled/LGBTQ employer
$77.9k-99.2k yearly Auto-Apply 3d ago
Paid Media Specialist (Remote/Usa) - Gdm (Gray Media Group)
Gray Media
Remote consumer education specialist job
Gray Media, or Gray, is a multimedia company headquartered in Atlanta, Georgia, formally known as Gray Television, Inc. The company is the nation's largest owner of top-rated local television stations and digital assets serving 113 television markets that collectively reach approximately 36 percent of US television households. The portfolio includes 77 markets with the top-rated television station and 100 markets with the first and/or second-highest-rated television station, as well as the largest Telemundo Affiliate group with 43 markets totaling nearly 1.5 million Hispanic TV Households. The company also owns Gray Digital Media, a full-service digital agency offering national and local clients digital marketing strategies with the most advanced digital products and services. Gray's additional media properties include video production companies Raycom Sports, Tupelo Media Group, and PowerNation Studios, and studio production facilities Assembly Atlanta and Third Rail Studios.
We understand that life needs balance. That is why we offer our employees and eligible family members a comprehensive benefits package, including:
Comprehensive Medical(Rx), Dental, and Vision Coverage
Health Savings Account with Company contributions
Flexible Spending Account
Employer-paid life and disability benefits
Paid parental leave benefits
Adoption and Surrogacy Benefits
401(k) Plan, including matching and profit-sharing contributions
Employee Assistance Program
Voluntary benefits, including Hospital Indemnity, Critical Illness, Accident Insurance, and supplemental life insurance coverage
Paid Time Off, including Relocation PTO
Focus on Caring
Salary/Wage:
$70,000 - $95,000/yr
Shift and Schedule:
Mon. - Fri.
(or at Manager's Discretion)
Job Type:
Full-Time
_______________________
About GDM (Gray Media Group):
Gray Digital Media is a fast-paced, high-volume digital agency supporting more than 100 markets nationwide. We pride ourselves on exceptional communication, rapid turnaround times, and delivering measurable results across Paid Media, SEO, Programmatic, Creative, Email, and Strategy.
Job Summary/Description:
The Paid Search Specialist manages and optimizes high-volume paid search campaigns across Google Ads, Microsoft Ads, and key SaaS/managed-service platforms. This role requires sharp analytical skills, excellent communication, and the ability to work quickly and accurately in a fast-paced digital agency environment. The ideal candidate is detail-oriented, proactive, and confident navigating native ad platforms while supporting cross-functional teams with clear insights and fast turn-arounds.
Duties/Responsibilities will include (but not be limited to):
Campaign Execution & Platform Expertise
Build, manage, and optimize paid search campaigns across Google Ads, Microsoft Ads, and other native platforms.
Work confidently within native ad interfaces and managed-service and SaaS platforms used for campaign automation, reporting, or optimization.
Conduct keyword research, competitive analysis, and audience targeting to support campaign strategy.
Optimization & Performance Management
Manage multiple campaigns simultaneously in a high-volume environment while maintaining accuracy and performance standards.
Analyze data to optimize bidding, targeting, and ad relevance.
Run A/B tests and continuously improve quality scores and conversion performance.
Communication & Collaboration
Communicate clearly and proactively with internal teams to ensure alignment, accuracy, and timely execution.
Translate performance insights into actionable recommendations for account managers and strategists.
Maintain excellent written and verbal communication to support a client-first, service-focused environment.
Reporting & Analytics
Monitor campaign pacing, delivery, and KPIs daily.
Prepare performance reports using platform dashboards, analytics tools, and SaaS reporting systems.
Ensure tracking accuracy via tags, pixels, UTM parameters, and analytics integrations.
Qualifications/Requirements:
Required
3+ years of hands-on experience managing paid search campaigns.
Proficiency with Google Ads, Microsoft Ads, Google Analytics, and keyword tools.
Strong understanding of bidding strategies, tracking, attribution, and optimization tactics.
Excellent analytical skills with the ability to interpret data and present insights clearly.
Strong written and verbal communication skills.
Ability to manage multiple projects, prioritize tasks, and meet deadlines.
Preferred
Google Ads certifications.
Experience working within an agency environment.
Familiarity with paid social or programmatic (a plus, not required).
Familiarity with Google Tag Manager (a plus, not required).
Hands-on experience in managing monthly campaign budgets from $1k to $50k+
If you feel you're qualified and want to work with a great group of people, go to
***************************************
, you may type in the job title, station call letters, or click on "apply now", upload your resume, cover letter, and references
(Current employees who are interested in this position can apply through the
Gray-TV UltiPro self-service portal
)
GDM-TV/Gray Media is a drug-free company
Additional Info:
Gray Media provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Gray Media complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Gray Media expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Gray's employees to perform their job duties may result in discipline up to and including discharge.
$70k-95k yearly 43d ago
Digital Media Specialist
University of North Dakota 4.1
Remote consumer education specialist job
Classification * $12.00 hourly, Non-Exempt (Eligible for overtime) * 10-15 hours per week * 100% Remote Work Availability: No * Hybrid Work Availability (requires some time on campus): No Working in collaboration with the Wellness & Health Promotion Leadership Team, develop visual designs for print, digital communications, and management of all social media platforms. These visual communications will be used for events, orientation, outreach, social media, web design and student notifications. This position will prepare concepts and artwork drafts for review; complete edits to artwork as needed.
This is a part-time, non-benefited position. Only UND students are eligible to be hired in this position.
Duties & Responsibilities
Social Media
* Create, develop, and manage content for the departments' social media presence.
* Develop an optimal posting schedule for social media content
* Be familiar with various social media platforms.
* Create relevant content to reach participants and UND community members
* Create and manage all published content including images, video, and written posts.
* Monitor, listen, and respond to users in a social way by engaging in dialogues and answering questions where appropriate.
* Attend department events to aid in the social media engagement.
* Oversee the design of the social media platforms.
* Moderate user generated content.
* Monitor and compile reports showing results of social media efforts.
Graphic Design:
* Designs and produces graphics, video, and photo content for print, website, social media, digital display, etc.
* Conceives, designs, and executes graphic projects (posters, brochures, flyers, social media sponsor content and event information)
* Design social media content, print, and brand assets.
* Create digital design elements to be used across social media and website
* Assists the design team in the production of layouts, formatting, packaging, advertising, marketing collateral, and other published materials in print and online.
Administrative:
* Bring innovative and interesting ideas to the project development process.
* Research best practices related to social media & marketing and collegiate recreation.
* Collaborate with Wellness & Health Promotion Leadership Team.
* Follow all UND Branding Guidelines
* Attend or complete all Wellness & Health Promotion and UND Human Resources required trainings.
* Complete all cleaning and sanitation tasks as assigned to maintain a safe & healthy environment.
* Additional duties as assigned
Minimum Requirements
* Ability to work independently without a lot of close supervision.
* Ability to work a flexible schedule including both evenings and weekends.
* Experience with social media platforms, their respective participants, and how each can be used to enhance the image and visibility of Wellness & Health Promotion.
* Experience with Graphic Design, and programs like Canva, Adobe Create Suite, or Microsoft products.
* Excellent written and language skills and the ability to work with diverse groups.
* Ability to manage a work schedule and meet deadlines in a remote work environment if needed.
* Ability to adapt to changing technologies and platforms.
* Ability to problem-solve creatively and effective
* Ability to manage time and projects well
* Successful completion of a Criminal History Background Check
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the US and to complete the required employment eligibility verification form upon hire. This position supports visa sponsorship for continued employment.
Preferred Qualifications
* Currently pursuing a marketing, communications, or similar degree.
* Experience with DSLR Cameras
To Apply
For full consideration, applications must be received by the closing date and include the following materials:
* Resume (PDF or WORD Format Only)
* Cover Letter (PDF or WORD Format Only)
Please include in the application if you are currently or have in the past 12 months been employed with the University of North Dakota, the North Dakota University System or any other North Dakota State agency. If so, include which agency/department, as well as how many hours you work a week.
Career Services is here to help students looking for student employment positions at UND by offering individual sessions that include resume, cover letter reviews, and interview preparation. Please schedule an appointment through Hawk Central or email us at **************************.
$12 hourly Easy Apply 24d ago
Medium Voltage Specialist (Phoenix, AZ)
SMA America 4.9
Remote consumer education specialist job
Why Work at SMA America At SMA America, we believe in
Energy
that
Changes
. Since 1981, we've been developing innovative solar technology that simplifies, secures, and enhances the performance of photovoltaic systems - all while pushing the boundaries of what's possible in clean energy.
But we're not just transforming power - we're empowering people.
We've built a culture where bold ideas are welcomed, collaboration is second nature, and your career growth truly matters. With our Rocklin, CA headquarters as the hub, we offer a hybrid work model, competitive benefits, and a team-driven environment where your impact is seen and felt.
Whether you're a sales expert, service pro, or engineering innovator, if you're ready to join a purpose-driven team committed to shaping the future of energy - we'd love to meet you.
POSTITION OVERVIEW
We are seeking an MV Service Specialist who is responsible for performing warranty repairs, technical support, and extensive testing of the internal workings of SMA MV products. Duties include MVT core testing; troubleshooting, repairing; analyzing data, operations, and maintenance activity for Large Scale MV Products. This job requires working with medium/high voltage electricity and maintaining excellent customer service performance.
PRIMARY DUTIES / RESPONSIBILITIES
Testing, troubleshoots, repairs, and analyzes SMA Large Scale MV systems in the field, via email, telephone, and site visits. Must be familiar with High Voltage test equipment and understand the results from such equipment.
Develops detailed knowledge of SMA's Medium Voltage products, associated with SMA and/or third-party accessories sold by SMA.
Must be familiar with DGA sampling and how to interpret the results from DGA reports.
Required to maintain an accurate inventory count of spare parts provided by SMA.
Regularly works with high voltage DC, three phase power, high AC voltage and related software/firmware of SMA products.
Maintains a high level of customer satisfaction while striving to lower the costs of field service expenditure.
Collaborate cross functionally with the Global Service Organization, Quality and Suppliers to provide customers with Root Cause Analysis of failures. Additionally, responsible for keeping customers informed of the RCA status.
Perform and maintain maintenance activities in accordance with the SMA product maintenance manual on assigned sites with SMA customer contractual obligations.
Required weekend and or nightwork is possible depending on customer requirements at the site.
Other duties may be assigned or required.
REQUIRED QUALIFICATIONS
A bachelor's degree in a technical field is strongly preferred.
Basic Medium Voltage Diagnosis Testing Certification from an accredited facility is highly desired.
At least 3 years of experience in electrical, electronic and/or network communications are required.
At least 3 years of experience with Medium Voltage equipment is required.
Prior experience with Cold weld patch repairs and field transformer repairs is required.
Experience with pad mounted transformers, Medium Voltage Terminations and operation of Switchgears is preferred.
PREFERRED QUALIFICATIONS
The ability to work nonstandard business hours occasionally to support customer service contracts. Knowledge of solar and/or alternative energy markets is preferred.
Knowledge of the National Electric Code is preferred.
Knowledge of solar and/or alternative energy markets preferred.
Advanced knowledge of power plant measurement devices and techniques is strongly preferred.
The ability to analyze and solve problems effectively is necessary.
Proficiency with Microsoft Office Suite (Word, PowerPoint, and Excel) is required.
While performing the duties of this job, the employee is required to travel, while at site; stand, walk, talk, hear, and observe surroundings.
The employee is occasionally required to sit, reach above the shoulder, stoop, bend, squat, and kneel.
The employee must routinely lift up to 50 pounds.
Have direct interface with German Counterparts for technical assistance and guidance on MV systems and attend meetings with them on a daily or weekly basis.
The work environment is constrained to a field service environment, with occasional functions in a corporate office. While performing the duties of this position, the employee is occasionally exposed to electrical hazards, and exposure to weather conditions of extreme temperatures.
The noise level in the work environment is usually moderate.
This position requires significant domestic and international travel.
WE OFFER
Compensation: $38-$40 Per hour, dependent upon experience
Comprehensive benefits including health, dental and vision coverage (including $0 premium options)
Dedicated Hybrid Schedule: In-Office Tuesday and Thursdays; remote on Monday, Wednesday, and Fridays
401(k) plan with company match
Opportunities for professional development and training Inclusive
Inclusive, collaborative, and innovative work environment
Our EEO Policy
We are an equal opportunity employer and we make our employment decisions on the basis of merit and without regard to one's race, color, creed, sex (includes gender, pregnancy, childbirth and related medical conditions), gender identity, religion, marital status, age (over 40), national origin or ancestry, physical or mental disability (includes HIV/Aids), medical condition (cancer, genetic characteristics), veteran's status, sexual orientation, or any other consideration made unlawful by law.
In accordance with applicable law protecting qualified individuals with known disabilities, SMA will attempt to reasonably accommodate qualified applicants with known disabilities, unless doing so would create an undue hardship on SMA. Any qualified applicant with a disability who believes he or she requires an accommodation in order to perform the essential functions of the job for which he or she is applying should identify the accommodation(s) needed in the application.
Our Privacy Policy
During your job application or recruitment process with us: (a) SMA may collect your personal information directly from you, such as when you submit your application and resume on our online portal or when you have job interviews with us. We may also obtain your personal information from third parties, including but not limited to your former employers, background or employment check service providers or third-party recruiters; and, (b) SMA may use or process applicants' personal information for relevant purposes including but not limited to general communications with you, identity verification, background or employment checks, determination of eligibility, and making hiring decisions. For successful job applicants who become SMA's staff, we may retain and integrate your personal information collected during the recruitment process into your records at SMA. For unsuccessful job applicants, [SMA may retain your application for internal records or for future recruitment purposes].
If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act of 2018, as amended including by the California Privacy Rights Act of 2020, and its implementing regulations (the “CCPA”). This Company Personnel and Covered Individuals Privacy Notice for California Residents issued by SMA is applicable to you and explains your CCPA rights and our collection, use or disclosure of your personal information.
If you have any question regarding our privacy policy, please contact us at US_DataPrivacy@sma-america.com
$38-40 hourly Auto-Apply 33d ago
Performance Media Specialist
Pansophic Learning
Remote consumer education specialist job
Job Description
The Performance Media Specialist is a mid-level individual contributor responsible for executing, optimizing, and maintaining full-funnel paid search and paid social campaigns. This role directly supports ACCEL Schools, ELAs, and CapEd by developing and managing campaigns that drive qualified interest, family engagement, and enrollment readiness. The Specialist ensures campaigns meet brand, compliance, and local-market standards; remain accurately tracked; and achieve strict performance goals across multiple geographic regions. This role requires strong analytical fluency, platform expertise, and the ability to translate strategic objectives into practical, high-quality execution.
Essential Duties & Responsibilities
Build, manage, and optimize paid search and paid social campaigns across Google Ads, Meta Ads Manager, TikTok Ads, and emerging platforms, ensuring alignment to funnel goals across all three business units.
Develop keyword taxonomies, responsive search ads, audience segmentation strategies, creative variations, and structured testing roadmaps grounded in hypothesis-based experimentation.
Own pacing, budget monitoring, bid strategies, campaign governance, quality assurance, and issue resolution, ensuring campaigns remain efficient and fully compliant with internal standards.
Tailor messaging frameworks, creative briefs, and audience-specific approaches to the distinct needs of ACCEL Schools, ELAs, and CapEd, incorporating local nuance and community identity where relevant.
Maintain exceptional tracking hygiene across UTMs, naming conventions, pixel configurations, event mappings, and CRM integrations to ensure clear attribution and accurate performance insights.
Partner with Analytics to validate reporting, enhance data quality, contribute to dashboards, and identify meaningful performance trends across multiple geographic markets.
Develop structured insight summaries using the "what happened, why, and what's next" communication model, supporting strategic decisions at the business-unit and organizational level.
Work closely with Enrollment and CRM teams to monitor lead quality, assess funnel health, and
identify gaps or opportunities across all enrollment pathways.
Support seasonal planning, scenario modeling, and yield analysis to guide budget adjustments across enrollment cycles and statewide demand fluctuations.
Maintain strict adherence to privacy, brand safety, and suitability standards across all platforms.
Contribute to process documentation, SOP enhancement, and broader system improvements to help scale multi-unit execution more efficiently.
Other duties as assigned.
Minimum Qualifications (Must-Haves)
Bachelor's degree in Marketing, Business, Communications, or an equivalent field.
3-5 years of hands-on experience managing paid search and paid social campaigns.
Strong analytical capability with the ability to turn data into actionable insights.
Experience working with agencies, vendors, or multi-location organizations with complex operational requirements.
Demonstrated understanding of auction dynamics, platform automation, audience targeting, and creative-audience interaction effects.
High proficiency in communication, organization, prioritization, and cross-functional collaboration.
Preferred Qualifications
Experience with TikTok Ads, YouTube/CTV, programmatic platforms, and short-form creative direction.
Familiarity with GA4, Looker, Power BI, Tableau, Data Studio, or similar analytical environments.
CRM experience, including Salesforce, HubSpot, or Braze, as well as familiarity with enrollment pipelines and downstream lead behavior.
Background in education marketing, multi-location operations, early childhood programs, or mission-driven organizations.
Exposure to AI-assisted optimization, MMM/MTA, incrementality testing, and advanced experimentation frameworks.
Additional Requirements
Fully remote (US-based); Ohio preferred but not required.
Up to 10% travel for team meetings and organizational events.
Flexibility to collaborate across multiple US time zones.
Compensation and Benefits:
The compensation and benefits information below is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
The annual starting salary for this position is between $65,000 - $75,000 annually. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, 10 paid holidays annually.
Paid Time Off: Paid Time Off to cover sick, vacation, and personal absences.
We offer 4 unique health insurance plans to choose from that cover a wide range of deductibles and co- insurance levels. Our goal is to provide you with maximum choice in finding a plan that meets you and your family's needs. Employees can choose from co-pay or High Deductible Health Plans.
EQUAL EMPLOYMENT OPPORTUNITY
It is our policy to abide by all federal, state and local laws prohibiting employment discrimination based solely on a person's race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental and/or intellectual disability, age, military status, veteran status (including protected veterans), marital status, registered domestic partner or civil union status, familial status, gender (including sex stereotyping and gender identity or expression), medical condition, genetic information, sexual orientation, or any other protected status except where a reasonable, bona fide occupational qualification exists.
#LI-AB1
$65k-75k yearly 2d ago
Media Relations Specialist
Sales Match
Remote consumer education specialist job
Job Title: Remote Media Relations Specialist Hourly Pay: $33 - $39/hour
We are seeking an experienced Media Relations Specialist to strengthen our public presence through strategic media engagement. In this role, you'll lead external communication efforts, develop compelling narratives, and foster strong relationships with media professionals. If you have a passion for storytelling, a deep understanding of media dynamics, and a talent for securing top-tier coverage, we'd love to connect.
Key Responsibilities:
Cultivate and manage relationships with journalists, editors, and media outlets
Pitch stories and secure placements across print, digital, broadcast, and social platforms
Write and distribute press releases, media advisories, and background materials
Act as a liaison for media inquiries, coordinating interviews and media opportunities
Organize press events, briefings, and virtual or in-person media engagements
Monitor media coverage and assess impact on brand perception
Collaborate with PR and marketing teams to ensure consistent messaging
Support crisis communication and advise leadership on media strategy during high-profile moments
Deliver media training and talking points to company spokespeople
Qualifications:
Bachelor's degree in PR, Journalism, Communications, or related field
3+ years of media relations, PR, or newsroom experience
Strong written and verbal communication skills
Proven ability to manage multiple media projects under tight deadlines
Familiarity with media tracking tools and PR platforms
Established media contacts are a strong plus
Crisis communication experience is highly valued
Perks & Benefits:
Competitive pay: $33 - $39/hour
Health, dental, and vision insurance
Paid time off and holidays
Career growth and professional development support
Flexible and fully remote work options
Employee wellness initiatives and a collaborative culture
$33-39 hourly 60d+ ago
Communications Specialist
Only External Postings
Remote consumer education specialist job
Who is Blueprint?
We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We're bold, smart, agile, and fun.
What does Blueprint do?
Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies.
Why Blueprint?
At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You'll focus on solving unique business problems while gaining hands-on experience with the world's best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you'll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won't find a better place to work and thrive than at Blueprint.
We are looking for a Communications Specialist to join us as we build cutting-edge technology solutions! This is your opportunity to be part of a team that is committed to delivering best in class service to our customers.
In this Role
You will serve as the bridge between communications, reporting, and light data management, helping shape how the team's work is documented, presented, and shared. Your day-to-day will involve gathering and organizing data from various business teams, drafting narratives for corporate reports, creating engaging content for newsletters and SharePoint, and collaborating on visual design elements to make data-driven stories impactful. This role is both strategic and hands-on-you'll partner with stakeholders across multiple disciplines, maintain clear communication channels, and ensure deliverables are accurate, compelling, and aligned with the organization's mission on responsible innovation, sustainability, and human rights. You will also play a key role in using AI-enabled tools to streamline workflows, enhance content quality, and make reporting processes more efficient.
Responsibilities
Project Management (Non-IT Focus)
Plan, coordinate, and manage projects related to human rights and supply chain topics, with emphasis on communication, reporting, and data organization.
Develop project plans, coordinate cross-functional activities, and track deliverables.
Maintain strong stakeholder relationships across teams and levels to ensure alignment and collaboration.
Content Creation & Communications
Write, edit, and produce clear, compelling content for reports, newsletters, web platforms, and process documentation.
Translate technical or data-driven content into accessible narratives for varied audiences.
Align messaging with organizational values around responsible business practices, sustainability, and human rights.
SharePoint & Visual Design
Maintain and update business content on SharePoint sites to support communication with stakeholders.
Create charts, graphs, layouts, and visuals for reports and presentations.
Apply visual storytelling principles to enhance clarity and engagement.
Data Analysis & Reporting
Collect and organize supply chain and human rights data for corporate reporting.
Maintain historical data in structured, version-controlled formats.
Generate insights from data to inform strategy and reporting narratives.
Collaborate on AI tool use to improve data collection, visualization, and reporting efficiency.
Qualifications
Bachelor's degree in Communications, Marketing, Business Administration, Design, or a related field.
3-5 years of experience in non-IT project management, communications, content creation, and technical writing.
Proven ability to collect, organize, and manage stakeholder data, and translate it into actionable insights.
Strong written and verbal communication skills, with attention to detail.
Proficiency with Microsoft Word, PowerPoint, Excel, Visio, SharePoint, Power BI, and Planner.
Familiarity with Azure DevOps and AI tools such as Microsoft Copilot.
Ability to work independently, prioritize tasks, and adapt to changing priorities in ambiguous settings.
Preferred Qualifications
PMI or PMP certification.
5-7 years of professional experience in content creation, data organization, and project management.
Experience with human rights, sustainability, or supply chain-related data and reporting.
Adobe Creative Suite experience for layout and visual design.
Cultural awareness and ability to create content for diverse audience
Compensation Information
At Blueprint, we strive to offer competitive pay that reflects the value of our team members. Compensation for this role is influenced by a variety of factors, including skills, education, responsibilities, experience, and geographic market.
For candidates based in Washington State, the anticipated salary range is $30.87 to $35.24 hourly. Please note that we typically do not hire new employees at the top of the posted range. Actual starting pay will be determined based on experience, skills, and internal equity. The final salary and job title may vary depending on the selected candidate's qualifications and could fall outside the stated range.
Equal Opportunity Employer
Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law.
If you need assistance or a reasonable accommodation to complete the application process, please reach out to: *******************
Blueprint believe in the importance of a healthy and happy team, which is why our comprehensive benefits package includes:
Medical, dental, and vision coverage
Flexible Spending Account
401k program
Competitive PTO offerings
Parental Leave
Opportunities for professional growth and development
Location: Remote
$30.9-35.2 hourly Auto-Apply 1d ago
Media Relations Specialist
Dartmouth Health
Remote consumer education specialist job
Works to execute media relations and communication strategy for member hospitals within the Dartmouth Health system, New Hampshire’s only academic health system. Supports Dartmouth Health member hospitals by writing and distributing news releases, responding to incoming media queries, actively pitching media to secure news coverage elevating member hospital brand, awareness and reputation, compiling daily summaries of media coverage and monthly reports, assisting in drafting social media content and is responsible for taking part in on-call rotation for media relations coverage.
Responsibilities
* Monitors incoming requests from the media, responding as directed by the Director of Media Relations.
* Facilitates media interviews with journalists and subject-matter-experts across the Dartmouth Health system.
* Writes and distributes news releases and media advisories across the Dartmouth Health system.
* Creates and distributes Dartmouth Health’s ‘DH In the News’ morning media report.
* Maintains and oversees the department’s ‘Qwoted’ platform to source media opportunities across the Dartmouth Health system.
* Works to identify stories of interest that promote Dartmouth Health’s mission as well as pitch news stories to appropriate outlets/journalists to strengthen and build awareness of the system members.
* Responsible for reporting and measurement of news media coverage that demonstrates the department's proactive media results and recommends changes based on trends and statistics.
* Collaborates with Content and Communications teams to draft social media posts for earned media links and news releases for all Dartmouth Health members.
* Maintains online newsroom.
* Participates in weekly on-call coverage, on a rotating basis, with Media Relations staff to facilitate response to news media inquiries after business hours and over weekends/holidays.
* Performs other duties as assigned.
Qualifications
* Bachelor's degree in Communications, Journalism, Public Relations or related field from an accredited college/university
* Two (2) years of media relations experience
* Strong verbal and written communication skills
* Experience with media monitoring software (Meltwater), distribution services (EurekAlert, PRNewswire, etc.) and social media monitoring (Sprout Social) preferred
* Experience in health care preferred
* Remote:Fully Remote
* Area of Interest:Professional/Management
* Pay Range:$62,296.00/Yr. - $96,553.60/Yr. (Based on 40 hours per week, otherwise pro rata)
* FTE/Hours per pay period:1.00 - 1.00 - 40 hrs/week
* Shift:Day
* Job ID:34611
Dartmouth Health offers a total compensation package that includes a comprehensive selection of benefits. Our Core Benefits include medical, dental, vision and life insurance, short and long term disability, paid time off, and retirement plans. Click here for information on these benefits and more:Benefits | DHMC and Clinics Careers
Dartmouth Health is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Dartmouth Hitchcock Medical Center and Dartmouth Hitchcock Clinics comply with applicable Federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability, or sex. We do not exclude or treat people differently because of race, color, national origin, age, disability, or sex.
$62.3k-96.6k yearly 2d ago
Communications Specialist
Blueprint Technologies 4.0
Remote consumer education specialist job
Who is Blueprint?
We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We're bold, smart, agile, and fun.
What does Blueprint do?
Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies.
Why Blueprint?
At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You'll focus on solving unique business problems while gaining hands-on experience with the world's best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you'll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won't find a better place to work and thrive than at Blueprint.
We are looking for a Communications Specialist to join us as we build cutting-edge technology solutions! This is your opportunity to be part of a team that is committed to delivering best in class service to our customers.
In this Role
You will serve as the bridge between communications, reporting, and light data management, helping shape how the team's work is documented, presented, and shared. Your day-to-day will involve gathering and organizing data from various business teams, drafting narratives for corporate reports, creating engaging content for newsletters and SharePoint, and collaborating on visual design elements to make data-driven stories impactful. This role is both strategic and hands-on-you'll partner with stakeholders across multiple disciplines, maintain clear communication channels, and ensure deliverables are accurate, compelling, and aligned with the organization's mission on responsible innovation, sustainability, and human rights. You will also play a key role in using AI-enabled tools to streamline workflows, enhance content quality, and make reporting processes more efficient.
Responsibilities
Project Management (Non-IT Focus)
Plan, coordinate, and manage projects related to human rights and supply chain topics, with emphasis on communication, reporting, and data organization.
Develop project plans, coordinate cross-functional activities, and track deliverables.
Maintain strong stakeholder relationships across teams and levels to ensure alignment and collaboration.
Content Creation & Communications
Write, edit, and produce clear, compelling content for reports, newsletters, web platforms, and process documentation.
Translate technical or data-driven content into accessible narratives for varied audiences.
Align messaging with organizational values around responsible business practices, sustainability, and human rights.
SharePoint & Visual Design
Maintain and update business content on SharePoint sites to support communication with stakeholders.
Create charts, graphs, layouts, and visuals for reports and presentations.
Apply visual storytelling principles to enhance clarity and engagement.
Data Analysis & Reporting
Collect and organize supply chain and human rights data for corporate reporting.
Maintain historical data in structured, version-controlled formats.
Generate insights from data to inform strategy and reporting narratives.
Collaborate on AI tool use to improve data collection, visualization, and reporting efficiency.
Qualifications
Bachelor's degree in Communications, Marketing, Business Administration, Design, or a related field.
3-5 years of experience in non-IT project management, communications, content creation, and technical writing.
Proven ability to collect, organize, and manage stakeholder data, and translate it into actionable insights.
Strong written and verbal communication skills, with attention to detail.
Proficiency with Microsoft Word, PowerPoint, Excel, Visio, SharePoint, Power BI, and Planner.
Familiarity with Azure DevOps and AI tools such as Microsoft Copilot.
Ability to work independently, prioritize tasks, and adapt to changing priorities in ambiguous settings.
Preferred Qualifications
PMI or PMP certification.
5-7 years of professional experience in content creation, data organization, and project management.
Experience with human rights, sustainability, or supply chain-related data and reporting.
Adobe Creative Suite experience for layout and visual design.
Cultural awareness and ability to create content for diverse audience
Salary Range
Pay ranges vary based on multiple factors including, without limitation, skill sets, education, responsibilities, experience, and geographical market. The pay range for this position reflects geographic based ranges for Washington state: $30.87 to $35.24 USD/Hr. The salary/wage and job title for this opening will be based on the selected candidate's qualifications and experience and may be outside this range.
Equal Opportunity Employer
Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law.
If you need assistance or a reasonable accommodation to complete the application process, please reach out to: *******************
Blueprint believe in the importance of a healthy and happy team, which is why our comprehensive benefits package includes:
Medical, dental, and vision coverage
Flexible Spending Account
401k program
Competitive PTO offerings
Parental Leave
Opportunities for professional growth and development
Location: Remote
$30.9-35.2 hourly Auto-Apply 1d ago
Training and Communications Specialist
Communication Service for The Deaf, Inc. 3.4
Remote consumer education specialist job
Job DescriptionDescription:
This is a short-term role with a projected end date of April 30, 2026. There may be potential for extension depending on organizational needs.
The Training and Communications Specialist will collaborate with the Training and Testing Teams, along with the Testing and Training Program Director, to develop top-notch multicultural course content and training curriculum. Their focus is to teach training recipients how to train others, using a "train-the-trainer" approach. The Training Specialist will assess training needs, create customized training plans, and employ various training methods to improve employees' skills and performance. They will also monitor the effectiveness of the training program, manage communication efforts, and stay updated on the latest trends in the field.
Essential Functions
Training (50%)
Develop training courses, and report on progress, issues, and areas for improvement
Supports staff assisting with training delivery and training content development, including in-person and virtual coordination
Maintains strong working relationships with clients and internal/external stakeholders through clear communication and collaboration
Contributes to the coordination and integration of training efforts
Communicates and explains new directives, policies, or procedures to key stakeholders
Projects a positive image of the organization to employees, customers, industry, and community
Collaborates effectively with California Connect team members and business partners to identify knowledge gaps and develop training content that addresses needs and expectations
Utilizes brand-aligned principles and communication techniques to develop effective curricula and course content that best fits the needs of the learner
Stays current and relevant in education technology, adult learning, and education best practices
Serves as a point of contact for internal and external partners, contributing to curriculum content
Provide reports to leadership on training activities, statistics, and quality assurance data.
Works with information technology and automation tools, including Microsoft Office, SharePoint, Zoom, Slack and various LMS platforms
Other duties as assigned
Communications (50%)
Plan, manage, and facilitate forums, communities of practice, and other structured spaces for knowledge-sharing, feedback, and idea exchange related to training and program improvement
Coordinate communication strategies that support training initiatives, trainer alignment, and stakeholder engagement
Communicate and explain new directives, policies, procedures, and updates to trainers and relevant stakeholders through appropriate channels
Collaborate with California Connect team members and business partners to surface insights, identify emerging needs, and translate feedback from forums into actionable training improvements
Project a positive and professional image of the organization to employees, partners, customers, industry stakeholders, and the broader community
Requirements:
Knowledge, Skills, and Abilities
To perform the essential functions of this position successfully, an individual should demonstrate the following competencies:
Proficient in operations management and training practices and principles
Ability to build and maintain working relationships with different cross-functional teams
Excellent communication skills, an ability to be concise, and strong instincts on how to communicate most effectively with various stakeholders
Easily adaptable to a rapidly changing, fast-paced environment and highly responsive to client and consumer issues, concerns and demands
Demonstrated effective problem-solving skills
Proven ability to manage multiple priorities from inception to completion
Working knowledge of Microsoft Office products (Outlook, Excel, PowerPoint, Word, etc.)
Ability to perform on a remote-working team
Qualifications
A minimum of three (3) years of experience within the past ten (10) years, leading and managing the development of self-administered computer-based training.
A minimum of one (1) year of experience supporting communications activities.
A minimum of one (1) year of experience developing training courseware that teaches training recipients how to train others (i.e. a “train-the-trainer” model).
Ability to communicate effectively using American Sign Language (preferred)
$35k-51k yearly est. 13d ago
Guest Relations Specialist For a Real Estate in the US (Home Based Full Time)
Virtual Coworker 4.2
Remote consumer education specialist job
• Serve as the primary point of contact for guests before, during, and after their stay via phone, text, email, and booking platform messaging (e.g., Airbnb, VRBO, Expedia) • Manage and process reservation requests, modifications, cancellations, and special requests across multiple platforms
• roactively communicate arrival instructions, check\-in\/check\-out procedures, and property\-specific information
• Address guest inquiries, concerns, and complaints promptly and professionally, coordinating with local field teams for maintenance or housekeeping needs
• Monitor and respond to guest reviews to maintain a strong online reputation and consistent brand voice
• Identify opportunities to surprise and delight guests through personalized service and thoughtful touches
• Support escalation protocols for urgent guest concerns or property emergencies
• Collaborate with internal teams to continuously enhance guest satisfaction, property operations, and service standards
• Occasionally assist with administrative projects such as updating property listings, guest guides, or operational resources
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• 2+ years of experience in guest services, customer service, hospitality, or property management (short\-term rental experience is a strong plus)
• Exceptional written and verbal communication skills
• Ability to multitask and prioritize in a fast\-moving, remote environment
• Highly responsive and solution\-focused approach to problem\-solving
• Experience using platforms like Airbnb, VRBO, \-Expedia, Hostfully, Guesty, or similar PMS systems is a plus
• Comfortable working independently with minimal supervision
•Availability to work weekends and evenings as needed (hospitality never sleeps!)
• Must have reliable internet and a quiet, professional remote workspace"},{"field Label":"Home Office Requirements","uitype":110,"value":"Please only apply for this role if you have the following home office requirements:
· Perfectly working headset and webcam
· Stable internet connection of at least 25 Mbps ~ 50 Mbps
· Up to date computer system with a minimum of Windows 10 or later and mac OS Monterey (12.0) or later
· Quiet room with no distractions or background noises
· A backup plan if the power goes out or if your internet connection becomes unstable during your shift
Only applicants meeting the strict criteria above will be contacted."},{"field Label":"Connect With Us","uitype":110,"value":"https:\/\/virtualcoworker.com.ph
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$35k-47k yearly est. 8d ago
Unified Communication AV Specialist
Hexaware Technologies, Inc. 4.2
Remote consumer education specialist job
What Working at Hexaware offers: Hexaware is a dynamic and innovative IT organization committed to delivering cutting-edge solutions to our clients worldwide. We pride ourselves on fostering a collaborative and inclusive work environment where every team member is valued and empowered to succeed.
Hexaware provides access to a vast array of tools that enhance, revolutionize, and advance professional profile. We complete the circle with excellent growth opportunities, chances to collaborate with highly visible customers, chances to work alongside bright brains, and the perfect work-life balance.
With an ever-expanding portfolio of capabilities, we delve deep into and identify the source of our motivation. Although technology is at the core of our solutions, it is still the people and their passion that fuel Hexaware s commitment towards creating smiles.
At Hexaware we encourage to challenge oneself to achieve full potential and propel growth. We trust and empower to disrupt the status quo and innovate for a better future. We encourage an open and inspiring culture that fosters learning and brings talented, passionate, and caring people together.
We are always interested in, and want to support, the professional and personal you. We offer a wide array of programs to help expand skills and supercharge careers. We help discover passion the driving force that makes one smile and innovate, create, and make a difference every day.
What would you do?
Position: Unified Communication AV Specialist
Location: Chicago, IL(Onsite)
Position Overview
The Unified Communications (UC) Audio Video (AV) Specialist is responsible for maintaining and supporting AV technology in shared spaces, conference rooms, and offices. The role focuses on delivering exceptional meeting services with a white-glove approach, including troubleshooting video endpoints, projectors, connection cables, phones, and third-party conferencing solutions. The specialist will maintain accurate inventory records, update room signage and user instructions, and provide user training and support. Strong customer service skills and a focus on simplifying the meeting experience are essential.
Key Responsibilities
• Understand AV systems integration with network components (wired and wireless) and collaboration platforms such as Microsoft Teams, Zoom, and Webex.
• Conduct regular room checks to ensure all AV equipment is fully operational.
• Troubleshoot audio and video conferencing systems including Crestron, Polycom, Mersive Solstice, projectors, screens, touch panels, and cables.
• Deliver excellent customer service, maintaining professionalism and calmness in all interactions.
• Possess deep knowledge of Microsoft Teams meetings, including settings, configurations, and troubleshooting.
• Develop and provide clear end-user documentation and instructions for equipment use in shared spaces.
• Identify defective or failed equipment and escalate issues to advanced AV support as needed.
• Maintain and update in-room instructions and service desk documentation.
Qualifications
• 1-4 years of experience in AV support with a focus on white-glove service and basic troubleshooting of conference room equipment.
• Experience supporting and documenting third-party conferencing solutions such as Microsoft Teams and Cisco.
• Strong presentation and customer service skills with the ability to remain composed and helpful under pressure.
• Commitment to following established standards, policies, and procedures.
• Eagerness to learn new skills and technologies.
• Excellent oral and written communication skills.
• Strong organizational skills and attention to detail.
• Good interpersonal skills to effectively collaborate with users and team members.
Equal Opportunities Employer:
Hexaware Technologies is an equal opportunity employer. We are dedicated to providing a work environment free from discrimination and harassment. All employment decisions at Hexaware are based on business needs, job requirements, and individual qualifications. We do not discriminate based on race including colour, nationality, ethnic or national origin, religion or belief, sex, age, disability, marital status, sexual orientation, parental status, gender reassignment, or any other status protected by law. We encourage candidates of all backgrounds to apply.
Find out more at Hexaware.com.
$63k-86k yearly est. Auto-Apply 29d ago
Learn more about consumer education specialist jobs