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Consumer education specialist skills for your resume and career

Updated January 8, 2025
6 min read
Quoted experts
Dr. Marty Frost,
Dr. Marty Frost
Below we've compiled a list of the most critical consumer education specialist skills. We ranked the top skills for consumer education specialists based on the percentage of resumes they appeared on. For example, 84.4% of consumer education specialist resumes contained business development as a skill. Continue reading to find out what skills a consumer education specialist needs to be successful in the workplace.

15 consumer education specialist skills for your resume and career

1. Business Development

Business development is the ideas or initiatives that work to make business work better. Selling, advertising, product development, supply chain management, and vendor management are only a few of the divisions involved with it. There is still a lot of networking, negotiating, forming alliances, and trying to save money. The goals set for business development guide and coordinate with all of these various operations and sectors.

Here's how consumer education specialists use business development:
  • Orchestrated business development setups and volunteer opportunities to increase community exposure.
  • Conducted lending, business development and credit underwriting processes to facilitate loan approval.

2. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how consumer education specialists use phone calls:
  • Manage customer communication via incoming telephone calls and emails in a timely and professional manner.
  • Retained ADT residential customers via inbound/outbound phone calls and/or correspondence.

3. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how consumer education specialists use customer service:
  • Assisted in processing telemarketing/mailers/customer service.
  • Average over 1.4 million in monthly sales volume by creating business relationships and exhibiting exceptional customer service.

4. Loan Applications

A loan application is a form of request presented by a person to a financial institution for the approval of a loan. This application form carries detailed information regarding the petitioner's identification information, financial competence, and sources of income that indicate whether he can return the loan back or not.

Here's how consumer education specialists use loan applications:
  • Reviewed and approved consumer loan applications, specializing in home improvement loans and federally insured student loans.
  • Obtained confidential information for loan applications, credit reports and answered customers questions/concerns.

5. Loan Documentation

Here's how consumer education specialists use loan documentation:
  • Informed and processed denied loan documentation.
  • Verify loan documentation is accurate and complete and maintain a log of outstanding items.

6. Consumer Loans

Here's how consumer education specialists use consumer loans:
  • Reviewed collateral files following closing of real estate and consumer loans to document any exceptions and ensure compliance with government regulations.
  • Provided individual counseling to clients and conduct needs analysis in suggesting the most appropriate consumer loan product to satisfy their request.

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7. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how consumer education specialists use product knowledge:
  • Awarded for exceptional demonstration of technical product knowledge.
  • Shared product knowledge with consumers at sponsored events

8. Inbound Calls

Here's how consumer education specialists use inbound calls:
  • Provide assistance to customer with there accounts, online access, Receive inbound calls to resolve and answer customer inquiries.
  • Answer inbound calls from consumers in New York State assisting them with signing up for health insurance.

9. Consumer Complaints

Consumer Complaints are dissatisfactions expressed by customers for a product or service either directly to the organization or indirectly through a business bureau. Among the reasons for a complaint include product faulty, bad customer service, and long follow-ups on inquiries. Companies view consumer complaints as feedbacks to improve business performance.

Here's how consumer education specialists use consumer complaints:
  • Researched, analyzed, and evaluated consumer complaints which include sensitive personal information.
  • Received consumer complaints against carriers.

10. TDS

Here's how consumer education specialists use tds:
  • Retained TDS services by means of inbound call center.

11. Loan Products

Here's how consumer education specialists use loan products:
  • Educated customers on the variety of loan products and available credit options.

12. Retail Store

Here's how consumer education specialists use retail store:
  • Learn about distributors' products to effectively demonstrate and ultimately sell featured items in retail stores.
  • Assist in the processing of consumer service across multiple retail stores.

13. Consumer Inquiries

Here's how consumer education specialists use consumer inquiries:
  • Work closely with global subsidiaries to direct consumer inquiries/issues.
  • Receive and evaluate consumer inquiries and complaints regarding billing, inadequate service, rate discrepancies, debt collection, etc.

14. Customer Inquiries

Here's how consumer education specialists use customer inquiries:
  • Handled a high volume of customer inquiries and complaints received via 800# calls, letters and email.
  • Answered customer inquiries pertaining to credit card and installment loan accounts verbally and in writing.

15. Consumer Response

Here's how consumer education specialists use consumer response:
  • Managed the development of training material for Consumer Response Specialists to reference when analyzing complaints involving the Homeowner's Protection Act.
  • Serve as a liaison between Consumer Response and other departments within CFPB and/or divisions in certain financial institutions.
top-skills

What skills help Consumer Education Specialists find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on consumer education specialist resumes?

Dr. Marty Frost

Professor and Chair, SUNY Plattsburgh

An academic background that includes a broad, generalist knowledge base and skill set provides a strong professional foundation in the FCS field. In addition to a comprehensive FCS academic background, demonstrating one’s ability in a variety of professional capacities will highlight one’s professional strengths. Previous experience teaching or working with young people in either a school setting, human services agency, or a program setting demonstrates one’s flexibility in their career. Likewise, working with adults, either in a teaching capacity or in a specific community FCS program area, shows variety in one’s career trajectory. To expand one’s career opportunities, participating in a post-baccalaureate FCS-focused professional internship could also provide a competitive edge in the job market.

What soft skills should all consumer education specialists possess?

Dr. Marty Frost

Professor and Chair, SUNY Plattsburgh

An engaging personality, coupled with a “can-do” attitude, creates a very positive first impression in any new professional. Confidence in one’s ability, as well as the competence to complete the work successfully and on time, are important. Demonstrating reliability, dependability, punctuality, along with working cooperatively with one’s colleagues, are also not to be underestimated.

What hard/technical skills are most important for consumer education specialists?

Dr. Marty Frost

Professor and Chair, SUNY Plattsburgh

Being current in one’s content area within the profession is the baseline “must-have,” coupled with the professional competence to exceed others’ expectations are important starting points. Because the FCS profession encompasses many different areas of expertise, gaining in-depth training in several areas will increase one’s marketability.

What type of skills will young consumer education specialists need?

Dr. Elizabeth Keavney Ph.D.Dr. Elizabeth Keavney Ph.D. LinkedIn profile

Associate Professor, American Public University System

The ability to examine all sides of an issue, to include long-term consequences and short-term consequences and unintended consequences and intended outcomes is vital. A focus on goals and objectives, instead of depending on an emotional response, will help lead to the best solutions. Public servants should be adaptable and able to work with people from various cultures. They need to have an understanding of how to work with and motivate individuals and groups. Those who can stay engaged and exercise good judgment will fare best in fluid and changing times.
Do you want to know more?
Read more about what experts have to say about consumer education specialist

List of consumer education specialist skills to add to your resume

Consumer education specialist skills

The most important skills for a consumer education specialist resume and required skills for a consumer education specialist to have include:

  • Business Development
  • Phone Calls
  • Customer Service
  • Loan Applications
  • Loan Documentation
  • Consumer Loans
  • Product Knowledge
  • Inbound Calls
  • Consumer Complaints
  • TDS
  • Loan Products
  • Retail Store
  • Consumer Inquiries
  • Customer Inquiries
  • Consumer Response
  • Community Resources
  • Spirits
  • Credit Reports
  • ACH
  • Consumer Issues
  • CFPB
  • Consumer Education
  • CPR
  • Customer Accounts
  • Credit Card
  • Anti-Money Laundering
  • Interest Rates
  • Customer Complaints
  • Complaint Data
  • Child Care
  • Mac
  • Medication Administration
  • Customer Issues
  • Promotional Events
  • Process Improvement
  • State Regulations
  • Medical Appointments
  • Customer Interaction
  • Billing Issues
  • Auto Loans

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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