What does a consumer education specialist do?
A consumer education specialist is responsible for providing educational training for a company's products to consumers. Other duties and responsibilities will include assisting the development of new educational materials, acknowledging and helping customers, and maintaining a database for appointments, phone calls, and special events. Additionally, you are expected to aid in defining educational objectives and providing recommendations for improvement. As a consumer education specialist, you are also responsible for analyzing and resolving customer complaints and assisting in maintaining customer satisfaction.
Consumer education specialist responsibilities
Here are examples of responsibilities from real consumer education specialist resumes:
- Assist with management of CFPB web portal.
- Retain TDS services by means of inbound call center.
- Develop and implementation of enhancements to the ACH system.
- Process ACH, billing issues and payment return items.
- Create, tailor and repair uniforms and costumes worn by employees.
- Develop prospect list at each account for specific brands of wine and spirits.
- Repair, alter, clean, press, and refit costumes prior to performance.
- Advise consumers and retailers on different variations of wine and spirits brands at each account.
- Review information requirements, estimate require resources and time for completion, and communicate the results to CFPB stakeholders.
- Conduct research using online federal regulations, review Medicare and Medicaid policy and guidelines to complete an accurate and well-support decision.
- Provide outstanding professional phone and email communication services to high priority PayPal customers.
Consumer education specialist skills and personality traits
We calculated that 84% of Consumer Education Specialists are proficient in Business Development, Phone Calls, and Customer Service. They’re also known for soft skills such as Organizational skills, Speaking skills, and Writing skills.
We break down the percentage of Consumer Education Specialists that have these skills listed on their resume here:
- Business Development, 84%
Orchestrated business development setups and volunteer opportunities to increase community exposure.
- Phone Calls, 3%
Manage customer communication via incoming telephone calls and emails in a timely and professional manner.
- Customer Service, 2%
Assisted in processing telemarketing/mailers/customer service.
- Loan Applications, 1%
Reviewed and approved consumer loan applications, specializing in home improvement loans and federally insured student loans.
- Loan Documentation, 1%
Informed and processed denied loan documentation.
- Consumer Loans, 1%
Reviewed collateral files following closing of real estate and consumer loans to document any exceptions and ensure compliance with government regulations.
"business development," "phone calls," and "customer service" are among the most common skills that consumer education specialists use at work. You can find even more consumer education specialist responsibilities below, including:
Organizational skills. To carry out their duties, the most important skill for a consumer education specialist to have is organizational skills. Their role and responsibilities require that "public relations specialists are often in charge of managing several events or communications at the same time, which requires excellent skills in coordinating arrangements." Consumer education specialists often use organizational skills in their day-to-day job, as shown by this real resume: "route consumer complaints in pending company setup queue (pcs) in rightnow company portal to accurate organizational record. "
Speaking skills. Many consumer education specialist duties rely on speaking skills. "public relations specialists regularly speak on behalf of clients or their organization," so a consumer education specialist will need this skill often in their role. This resume example is just one of many ways consumer education specialist responsibilities rely on speaking skills: "implemented a process improvement to the contact management system in order to track and forecast the number of non-english speaking contacts. "
Writing skills. This is an important skill for consumer education specialists to perform their duties. For an example of how consumer education specialist responsibilities depend on this skill, consider that "public relations specialists must be able to write well-organized and clear press releases, speeches, and social media posts." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of a consumer education specialist: "conducted lending, business development and credit underwriting processes to facilitate loan approval. ".
Interpersonal skills. consumer education specialist responsibilities often require "interpersonal skills." The duties that rely on this skill are shown by the fact that "public relations specialists deal with the public and the media regularly." This resume example shows what consumer education specialists do with interpersonal skills on a typical day: "helped company reach high customer service ratings through the use of great interpersonal skills and effective communication. "
Problem-solving skills. Another crucial skill for a consumer education specialist to carry out their responsibilities is "problem-solving skills." A big part of what consumer education specialists relies on this skill, since "public relations specialists sometimes must explain how a company or client is handling sensitive issues." How this skill relates to consumer education specialist duties can be seen in an example from a consumer education specialist resume snippet: "resolved customer complaints/concerns through active listening, empathy, and professionalism. "
The three companies that hire the most consumer education specialists are:
- Intermountain Healthcare53 consumer education specialists jobs
- AdventHealth10 consumer education specialists jobs
- Brunswick2 consumer education specialists jobs
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Compare different consumer education specialists
Consumer education specialist vs. Digital media internship
In a digital media internship, an intern participates in various creative projects while under the supervision and guidance of a supervising manager or staff. They usually perform support tasks to gather industry insights and experience, which typically includes creating digital content according to project guidelines and themes, conducting research and analyses, utilizing client feedback, and handling digital platforms, such as websites and social media pages. They also perform clerical support tasks such as preparing documents, taking calls and other forms of correspondence, and running errands as necessary.
There are some key differences in the responsibilities of each position. For example, consumer education specialist responsibilities require skills like "business development," "phone calls," "customer service," and "loan applications." Meanwhile a typical digital media internship has skills in areas such as "video content," "facebook," "digital marketing," and "instagram." This difference in skills reveals the differences in what each career does.
Digital media interns tend to make the most money working in the non profits industry, where they earn an average salary of $32,658. In contrast, consumer education specialists make the biggest average salary, $58,176, in the manufacturing industry.digital media interns tend to reach similar levels of education than consumer education specialists. In fact, digital media interns are 0.4% less likely to graduate with a Master's Degree and 0.1% less likely to have a Doctoral Degree.Consumer education specialist vs. Account coordinator
An account coordinator assists account executives by providing day-to-day administrative support such as preparing and filing sales contracts and reports. As coordinators, they must maintain a good relationship with their clients and vendors by addressing issues and with regular communication. Account coordinators must possess essential skills such as a strong business administration background, adept at both written and verbal communication, and excellent time management. They are also responsible for researching prospective clients and produce client feedbacks to their account management teams.
In addition to the difference in salary, there are some other key differences worth noting. For example, consumer education specialist responsibilities are more likely to require skills like "phone calls," "loan applications," "loan documentation," and "consumer loans." Meanwhile, an account coordinator has duties that require skills in areas such as "data entry," "powerpoint," "account management," and "project management." These differences highlight just how different the day-to-day in each role looks.
On average, account coordinators earn a lower salary than consumer education specialists. Some industries support higher salaries in each profession. Interestingly enough, account coordinators earn the most pay in the professional industry with an average salary of $46,894. Whereas consumer education specialists have higher pay in the manufacturing industry, with an average salary of $58,176.account coordinators earn similar levels of education than consumer education specialists in general. They're 1.0% less likely to graduate with a Master's Degree and 0.1% less likely to earn a Doctoral Degree.Consumer education specialist vs. Media coordinator
A media coordinator acts as a communications professional in charge of developing and implementing target communications and advertising for various media platforms. Media coordinators plan, implement, and monitor the social media strategy of an organization. They discern the most successful media outreach and establish advertising partnerships and business deals. They aim to increase their respective companies' brand awareness, strengthen their advertising campaigns, improve their marketing strategies, and increase their sales.
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from consumer education specialist resumes include skills like "business development," "phone calls," "customer service," and "loan applications," whereas a media coordinator is more likely to list skills in "facebook," "instagram," "twitter," and "digital marketing. "
Media coordinators make a very good living in the manufacturing industry with an average annual salary of $48,229. On the other hand, consumer education specialists are paid the highest salary in the manufacturing industry, with average annual pay of $58,176.Most media coordinators achieve a similar degree level compared to consumer education specialists. For example, they're 0.3% more likely to graduate with a Master's Degree, and 0.1% more likely to earn a Doctoral Degree.Consumer education specialist vs. Social media internship
In a social media internship, the primary role is to take part in managing a brand's social media platforms for public relations. One of their primary duties is to craft informative and captivating content while under the supervision and guidelines of a manager or supervisor. Furthermore, there may also be instances where an intern must participate in devising strategies that would bring more public recognition to the brand, such as social media campaigns to boost sales and improve client base.
Types of consumer education specialist
Updated January 8, 2025
