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Consumer loan officer skills for your resume and career
15 consumer loan officer skills for your resume and career
1. Financial Statements
A financial statement is a report of an individual or a company that includes all the information about the declared assets, the use of money, income, and also the contribution of shareholders over a certain period.
- Evaluated and examined transactions to ensure accuracy on financial statements, credit reports and applicable ratios.
- Analyzed customers' financial statements to provide advice crucial in improving their profitability
2. Financial Services
Financial services are economic services that are offered by the finance sector, which includes banks, financial institutes credit-card agencies, insurance companies, accountancy firms, and others that handles assets. Organizations in the financial services sector are concerned with money and risk management.
- Recommend and cross-sell loan products and services in an effort to add value and provide full financial services to each member.
- Open new accounts and cross-sell other financial services and insurance products.
3. Outbound Calls
An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.
- Make outbound calls and market to potential members as well as up-selling to current.
- Performed outbound calls in efforts to obtain required supporting documentation needed to satisfy loan conditions.
4. Consumer Loan Applications
- Interviewed customers, accepted consumer loan applications and obtained and evaluated financial information for loan purposes.
- Processed consumer loan applications, reviewed terms with customers and ultimately completed loan document signings.
5. Phone Calls
Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.
- Follow up with customers with thank you cards and/or personal phone calls.
- Generated 100+ phone calls daily to solicit new business, to interview applicants and to ascertain if loan eligible.
6. Origination
- Executed loan origination process, to include ordering and evaluating credit reports, appraisals and preliminary title reports.
- Helped coordinate efforts to roll-out Prime Alliance loan origination software in to the call-center, and assisted in training loan consultants.
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Credit reports are statements that carry information about your credit affairs and current credit situation like loan payment history and credit accounts status. A credit report acts as history because it contains the record from the day you opened the account till your account balance. Potential lenders and creditors make use of credit reports and decide whether to offer you credit or not and under what conditions.
- Corresponded with applicants to resolve questions regarding application information or credit report.
- Reviewed credit reports and other relevant information to support loan approval.
8. Customer Service
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
- Performed collections, assessed business & personal statements for creditworthiness and provided customer service.
- Provided quality customer service and maintained a professional working environment
9. Credit Decisions
- Conduct customer interviews and investigations on non-prime credit applications to gather and document information pertaining to making credit decisions.
- Communicate with related co-workers and applicants to explain credit decisions and gather additional information as needed.
10. Cross-Sell
Cross-selling is the activity of selling various products or services to a consumer to add the sale value.
- Interviewed members/clients to potentially cross-sell a consumer loan product, in an high vol- ume Call Center environment.
- Increased cross-sell in the branch through consistent needs assessment conversations that identified additional opportunities and referrals.
11. Business Development
Business development is the ideas or initiatives that work to make business work better. Selling, advertising, product development, supply chain management, and vendor management are only a few of the divisions involved with it. There is still a lot of networking, negotiating, forming alliances, and trying to save money. The goals set for business development guide and coordinate with all of these various operations and sectors.
- Identify potential business development opportunities with each customer to meet and exceed company sales goals.
- Promote business development as well as generate new business through loans and associated financial products.
12. Tax Returns
- Reviewed tax returns and pay stubs to verify income as stated on the applications.
- Tax returns, prep and e-file returns.
13. Real Estate
Real estate is land that has buildings on it. This kind of property consists of permanent improvements either natural or man-made, which include, houses, fences, bridges, water trees, and minerals. There are 4 types of real estate namely; residential real estate, commercial real estate, industrial real estate, and vacant land.
- Branch officer, primary responsibility was to develop business and establish referral sources for consumer loans including real estate.
- Evaluate, authorize and recommend for approval commercial and consumer loans, including real estate, construction and titled collateral.
14. Equity Loans
- Speak with customers, qualify for credit and financing for Home Loans as well as equity loans to current customers.
- Guide members through the lending process in all areas of Consumer, Credit Card, and Home Equity loans.
15. Mortgage Loans
- Prepare all initial federally regulated disclosures on mortgage loans.
- Mortgage / Consumer Loan Officer Originated secondary loan mortgage loans and created relationships with current and prospective members.
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What skills help Consumer Loan Officers find jobs?
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What skills stand out on consumer loan officer resumes?
Dr. Bert Greenwalt
Professor of Agricultural Economics, Arkansas State University
-1-3 yrs. experience in the agribusiness sector
What soft skills should all consumer loan officers possess?
Dr. Bert Greenwalt
Professor of Agricultural Economics, Arkansas State University
-Ability to explain complex concepts
What hard/technical skills are most important for consumer loan officers?
Dr. Bert Greenwalt
Professor of Agricultural Economics, Arkansas State University
-Critical thinking skills
-Understanding of farm business management and finance
List of consumer loan officer skills to add to your resume

The most important skills for a consumer loan officer resume and required skills for a consumer loan officer to have include:
- Financial Statements
- Financial Services
- Outbound Calls
- Consumer Loan Applications
- Phone Calls
- Origination
- Credit Reports
- Customer Service
- Credit Decisions
- Cross-Sell
- Business Development
- Tax Returns
- Real Estate
- Equity Loans
- Mortgage Loans
- Credit Card
- Bank Products
- Federal Regulations
- Auto Loans
- Loan Approval
- Consumer Loan Products
- Bank Secrecy Act
- Credit Worthiness
- Originator
- Loan Decisions
- Financial Products
- Loan Packages
- Loan Applications
- Loan Committee
- Loan Request
- Loan Agreements
- Delinquent Accounts
- Loan Volume
- Delinquent Loans
- Loan Policies
- Credit History
- DMV
- Credit Analysis
- Property Evaluations
- Loan Closings
- Loan Payments
- Commercial Loans
- Anti-Money Laundering
- Financial Analysis
- Payment Arrangements
- Credit Applications
- FHA
- ATM
- Cash Flow Analysis
- Credit Lines
Updated January 8, 2025