How To Become A Consumer Relations Representative: What It Is and Career Path

What is a consumer relations representative and how to become one

Updated January 8, 2025

3 min read

There is more than meets the eye when it comes to being a consumer relations representative. For example, did you know that they make an average of $17.6 an hour? That's $36,614 a year! Between 2018 and 2028, the career is expected to grow -4% and produce -105,300 job opportunities across the U.S.

ScoreConsumer Relations RepresentativeUS Average

Salary

2.9

Avg. Salary $36,614

Avg. Salary $59,228

Stability level

5.9

Growth rate -4%

Growth rate 0.3%

Diversity

9.3

Race

American Indian and Alaska Native 0.79%

Asian 6.21%

Black or African American 10.55%

Hispanic or Latino 21.96%

Unknown 5.64%

White 54.83%

Gender

female 68.54%

male 31.46%

Age - 39

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 39

Stress level

5.9

Stress level is manageable

7.1 - high

Complexity level

6.6

Complexity level is challenging

7 - challenging

Work life balance

6.5

Work life balance is good

6.4 - fair

Key steps to become a consumer relations representative

Explore consumer relations representative education requirements

Most common consumer relations representative degrees

Bachelor's

50.1 %

High School Diploma

18.3 %

Associate

18.0 %

Start to develop specific consumer relations representative skills

Skills	Percentages
Inbound Calls	16.77%
Customer Complaints	13.69%
Quality Customer Service	9.58%
Conflict Resolution	7.81%
Consumer Contacts	5.27%

Complete relevant consumer relations representative training and internships

Accountants spend an average of 6-12 months on post-employment, on-the-job training. New consumer relations representatives learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a consumer relations representative based on U.S. Bureau of Labor Statistics data and data from real consumer relations representative resumes.

Research consumer relations representative duties and responsibilities

Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Examine injure persons and administer first aid or cardiopulmonary resuscitation, if necessary, using training and medical supplies and equipment.
Provide information about Cabela's products from company website.

Prepare your consumer relations representative resume

When your background is strong enough, you can start writing your consumer relations representative resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a consumer relations representative resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable consumer relations representative resume templates

Build a professional consumer relations representative resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your consumer relations representative resume.

Apply for consumer relations representative jobs

Now it's time to start searching for a consumer relations representative job. Consider the tips below for a successful job search:

Browse job boards for relevant postings
Consult your professional network
Reach out to companies you're interested in working for directly
Watch out for job scams

How do consumer relations representatives rate their job?

5/5

Based on 1 ratings

5 stars

4 stars

3 stars

2 stars

1 star

Consumer relations representative reviews

A zippia user wrote a review on Mar 2022

Pros

Getting to know the people and the you work.with

Cons

Being required to answer a minimum number of calls a day. This pushes the idea that the caller is a number and as such, it is more difficult to personalize the call the the person calling in

5.0

A zippia user wrote a review on Feb 2022

Pros

I resolved consumer and retailer questions. That is gratifying.

Cons

I don't like when a rep or a consumer are not interested in a solution, but are only interested in venting. Although, venting maybe just what the consumer needed.

A zippia user wrote a review on Apr 2020

Pros

Caring to the customer issues is what I do like first and the other thing it is a job that show determination level on the duty.

What is a consumer relations representative and how to become one

Consumer relations representative career paths

Key steps to become a consumer relations representative

Explore consumer relations representative education requirements

Most common consumer relations representative degrees

Start to develop specific consumer relations representative skills

Complete relevant consumer relations representative training and internships

Research consumer relations representative duties and responsibilities

Prepare your consumer relations representative resume

Choose from 10+ customizable consumer relations representative resume templates

Apply for consumer relations representative jobs

How did you land your first consumer relations representative job

Average consumer relations representative salary

How do consumer relations representatives rate their job?

Consumer relations representative reviews