Consumer relations representative vs support representative

The differences between consumer relations representatives and support representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a consumer relations representative and a support representative. Additionally, a consumer relations representative has an average salary of $36,614, which is higher than the $33,372 average annual salary of a support representative.

The top three skills for a consumer relations representative include inbound calls, customer complaints and quality customer service. The most important skills for a support representative are patients, customer service, and troubleshoot.

Consumer relations representative vs support representative overview

	Consumer Relations Representative	Support Representative
Yearly salary	$36,614	$33,372
Hourly rate	$17.60	$16.04
Growth rate	-4%	-4%
Number of jobs	116,976	246,710
Job satisfaction	5	4
Most common degree	Bachelor's Degree, 50%	Bachelor's Degree, 52%
Average age	40	40
Years of experience	12	12

Consumer relations representative vs support representative salary

Consumer relations representatives and support representatives have different pay scales, as shown below.

	Consumer Relations Representative	Support Representative
Average salary	$36,614	$33,372
Salary range	Between $23,000 And $55,000	Between $26,000 And $42,000
Highest paying City	-	Santa Barbara, CA
Highest paying state	-	Alaska
Best paying company	-	Accenture
Best paying industry	-	Technology

Differences between consumer relations representative and support representative education

There are a few differences between a consumer relations representative and a support representative in terms of educational background:

	Consumer Relations Representative	Support Representative
Most common degree	Bachelor's Degree, 50%	Bachelor's Degree, 52%
Most common major	Business	Business
Most common college	-	-

Consumer relations representative vs support representative demographics

Here are the differences between consumer relations representatives' and support representatives' demographics:

	Consumer Relations Representative	Support Representative
Average age	40	40
Gender ratio	Male, 31.5% Female, 68.5%	Male, 44.4% Female, 55.6%
Race ratio	Black or African American, 10.6% Unknown, 5.6% Hispanic or Latino, 22.0% Asian, 6.2% White, 54.8% American Indian and Alaska Native, 0.8%	Black or African American, 11.5% Unknown, 5.4% Hispanic or Latino, 19.6% Asian, 7.0% White, 55.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between consumer relations representative and support representative duties and responsibilities

Consumer relations representative example responsibilities.

Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Examine injure persons and administer first aid or cardiopulmonary resuscitation, if necessary, using training and medical supplies and equipment.
Provide information about Cabela's products from company website.

Support representative example responsibilities.

Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Follow approved patient care algorithms to ensure patients receive quality care post surgically, while abiding by HIPAA regulations.
Maintain personal patient information while following HIPAA regulations.
Document department procedures; some convert into PowerPoint presentations.
Follow all current Medicare, Medicaid regulations and requirements to ensure continual compliance.
Provide hospital patients with assistance in obtaining proper medical coverage to cover medical expenses.

Consumer relations representative vs support representative skills

Common consumer relations representative skills

Inbound Calls, 17%
Customer Complaints, 14%
Quality Customer Service, 10%
Conflict Resolution, 8%
Consumer Contacts, 5%
Customer Issues, 4%

Common support representative skills

Patients, 10%
Customer Service, 8%
Troubleshoot, 8%
Data Entry, 8%
Technical Support, 7%
Phone Calls, 6%

Consumer Relations Representative vs. similar jobs

Consumer Relations Representative related careers

Consumer Relations Representative related jobs

What similar roles do

Zippia Careers
Office and Administrative Industry
Consumer Relations Representative
Consumer Relations Representative vs Support Representative

Updated January 8, 2025

Browse office and administrative jobs