Consumer relations representative job description
Updated March 14, 2024
9 min read
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Example consumer relations representative requirements on a job description
Consumer relations representative requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in consumer relations representative job postings.
Sample consumer relations representative requirements
- Minimum high school diploma or equivalent
- Excellent verbal and written communication skills
- Ability to multitask and handle high volume of calls/emails
- Proficient in Microsoft Office and customer service software
- Previous experience in customer service or related field
Sample required consumer relations representative soft skills
- Empathetic and patient with customers
- Ability to work well under pressure
- Strong problem-solving and conflict resolution skills
- Positive attitude and a team player
- Ability to adapt to changes in processes and procedures
Consumer relations representative job description example 1
Petmate Holdings Co. consumer relations representative job description
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Process customer orders with 100% accuracy and verifies product sold is at the current price
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Manage EDI and B2B orders for timely processing of sales orders
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Process all required transactions within 3rd party portals
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Provide technical support on all products via phone, email, and live chat
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Handle correspondence and verbal communications in a positive manner on product complaints as related to warranty policies
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Escalate customer issues to the appropriate parties when necessary
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Other duties as assigned
Competencies: To perform the job successfully, the candidate must:
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Possess strong written and oral communication– Varies writing style to manage customer expectations
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Demonstrate initiative and problem-solving skills
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Have a Customer Focused approach to problem solving
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Be flexible to change and learn new processes quickly
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Have strong analytical skills and detail oriented
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Be resourceful and have a positive work ethic
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Must be able to collaborate and contribute in an in-office team environment
Education and/or Experience: College Degree; or minimum 1-2 years related experience. Prior experience working in Zendesk is a plus but not required.
Physical Demands: Ability to sit for long periods of time in front of a computer screen in an office environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; reach with hands and arms and talk or hear. The employee is occasionally required to stand, walk, and pack out small parcel packages. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
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Consumer relations representative job description example 2
Randolph-Brooks Federal Credit Union consumer relations representative job description
To be considered for employment opportunities at RBFCU, all application fields must be completed.
Please enter your name and address in proper case format when completing the job application.
Proper: John Examples, 123 Example Street
Improper: JOHN EXAMPLES, john examples, 123 example street, 123 EXAMPLE STREET
Job Description and Requirements
Randolph-Brooks Federal Credit Union is offering a sign-on bonus for Consumer Lending Call Center Representatives hired on or before December 31, 2022! New hires will receive $250 in their first paycheck, $500 following 90 days of employment, and $500 following six months of employment (applicable taxes and withholdings). Join our team today!
The Consumer Lending Representative will have the ability to work from home after a period of training and performance evaluations (time frame may vary). Training will take place at the RBFCU Administrative Service Center: 1 IKEA-RBFCU Pkwy., Live Oak, Texas 78233. Applicants who work from home must reside within the State of Texas and have the capability of performing all of the work from their home in Texas.
To successfully work from home, employees must have access to a minimum internet connection as noted by RBFCU.
* Must have a reliable home internet provider to hard wire a connection to (Ethernet cable provided).
* Must be able to provide a workspace at home that is safe ,suitable for work, and within a distraction free environment.
As a Consumer Lending Representative you will be the dedicated professional assisting members and prospective members who are seeking consumer loans through primarily inbound channels (phone and video chat). You'll provide exceptional service while you process and finalize a variety of consumer loans, and you'll engage with our members and prospective members to build relationships, utilize your problem-solving skills to identify needs, and educate them on products and services that will improve their financial well-being and quality of life. You'll have the opportunity to demonstrate your initiative and learn and grow with our Path to Promotion and award winning Learning and Development program. If you have a passion for helping others, a career with RBFCU may be just for you.
Essential Functions and Responsibilities:
* Fulfill member and prospective member loan applications and inquiries, and finalize/fund various types of consumer lending loans.
* Provide enthusiastic, professional, quality, prompt and courteous service to members and others as appropriate.
* Discuss and recommend products and services to meet the needs of the member and the mission of RBFCU.
* Process paperwork, and collect fees required to complete title work.
* Inform members of loan decisions, and provide information for ancillary loan products.
* Maintain current working knowledge of RBFCU policies and procedures and regulatory laws.
* Include appropriate people in decision-making process, and make timely and informed decisions.
* Accept responsibility, follow through on commitment, and react well under pressure.
* Strive to meet or exceed department standards.
* All other duties as assigned (Note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice).
Requirements:
* High School diploma or G.E.D.
* One year of financial institution or contact center experience or two years of customer service experience.
* Must be proficient in utilizing PC, software, Microsoft applications, and other office equipment (type 25 words per minute and 10 key by touch).
* Possess excellent organizational, time management, and interpersonal skills.
* Ability and desire to work well in a team environment and develop strong working relationships with external parties.
* Uphold good attendance, promptness, and accuracy.
* Must be able to work a flexible Monday-Saturday schedule (Hours of operation: Monday - Friday 7:00 a.m. - 7:00 p.m. and Saturday 8:30 a.m. - 5:00 p.m.).
* Must be eligible for bondability.
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
Please enter your name and address in proper case format when completing the job application.
Proper: John Examples, 123 Example Street
Improper: JOHN EXAMPLES, john examples, 123 example street, 123 EXAMPLE STREET
Job Description and Requirements
Randolph-Brooks Federal Credit Union is offering a sign-on bonus for Consumer Lending Call Center Representatives hired on or before December 31, 2022! New hires will receive $250 in their first paycheck, $500 following 90 days of employment, and $500 following six months of employment (applicable taxes and withholdings). Join our team today!
The Consumer Lending Representative will have the ability to work from home after a period of training and performance evaluations (time frame may vary). Training will take place at the RBFCU Administrative Service Center: 1 IKEA-RBFCU Pkwy., Live Oak, Texas 78233. Applicants who work from home must reside within the State of Texas and have the capability of performing all of the work from their home in Texas.
To successfully work from home, employees must have access to a minimum internet connection as noted by RBFCU.
* Must have a reliable home internet provider to hard wire a connection to (Ethernet cable provided).
* Must be able to provide a workspace at home that is safe ,suitable for work, and within a distraction free environment.
As a Consumer Lending Representative you will be the dedicated professional assisting members and prospective members who are seeking consumer loans through primarily inbound channels (phone and video chat). You'll provide exceptional service while you process and finalize a variety of consumer loans, and you'll engage with our members and prospective members to build relationships, utilize your problem-solving skills to identify needs, and educate them on products and services that will improve their financial well-being and quality of life. You'll have the opportunity to demonstrate your initiative and learn and grow with our Path to Promotion and award winning Learning and Development program. If you have a passion for helping others, a career with RBFCU may be just for you.
Essential Functions and Responsibilities:
* Fulfill member and prospective member loan applications and inquiries, and finalize/fund various types of consumer lending loans.
* Provide enthusiastic, professional, quality, prompt and courteous service to members and others as appropriate.
* Discuss and recommend products and services to meet the needs of the member and the mission of RBFCU.
* Process paperwork, and collect fees required to complete title work.
* Inform members of loan decisions, and provide information for ancillary loan products.
* Maintain current working knowledge of RBFCU policies and procedures and regulatory laws.
* Include appropriate people in decision-making process, and make timely and informed decisions.
* Accept responsibility, follow through on commitment, and react well under pressure.
* Strive to meet or exceed department standards.
* All other duties as assigned (Note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice).
Requirements:
* High School diploma or G.E.D.
* One year of financial institution or contact center experience or two years of customer service experience.
* Must be proficient in utilizing PC, software, Microsoft applications, and other office equipment (type 25 words per minute and 10 key by touch).
* Possess excellent organizational, time management, and interpersonal skills.
* Ability and desire to work well in a team environment and develop strong working relationships with external parties.
* Uphold good attendance, promptness, and accuracy.
* Must be able to work a flexible Monday-Saturday schedule (Hours of operation: Monday - Friday 7:00 a.m. - 7:00 p.m. and Saturday 8:30 a.m. - 5:00 p.m.).
* Must be eligible for bondability.
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
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Consumer relations representative job description example 3
AdventHealth consumer relations representative job description
**Consumer Access Specialist PRN - AdventHealth Redmond**
**All the benefits and perks you need for you and your family:**
+ Benefits from Day One for PT and FT
+ Paid Days Off from Day One for PT and FT
+ Career Development
+ Whole Person Wellbeing Resources
+ Mental Health Resources and Support
**Our promise to you:**
Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that **together** we are even better.
**Schedule:** PRN - can be days, evenings, weekends, all shifts
**Location:** 501 Redmond Rd, NW, Rome, GA 30165
**The role you'll contribute:**
Ensures patients are appropriately registered for all service lines. Performs eligibility verification, obtains pre-cert and/or authorizations, makes financial arrangements, requests and receives payments for services, performs cashiering functions, clears registration errors and edits pre-bill, and other duties as required. Maintains a close working relationship with clinical partners to ensure continual open communication between clinical, ancillary and patient access departments. Actively participates in extending exemplary service to both internal and external customers and accepts responsibility in maintaining relationships that are equally respectful to all. Provides PBX (switchboard) coverage and support as needed.
**The value you'll bring to the team:**
Proactively seeks assistance to improve any responsibilities assigned to their role
• Accountable for maintaining a working relationship with clinical partners to ensure open communications between clinical, ancillary, and patient access departments, which enhances the patient experience
• Provides timely and continual coverage of assigned work area in order to offer prompt patient service and availability for all clinical partner registration needs. Arranges relief coverage during extended time away from assigned registration area
• Meets and exceeds productivity standards determined by department leadership
• Meets attendance and punctuality requirements. Maintains schedule flexibility to meet department needs. Exhibits effective time management skills by monitoring time and attendance to limit use of unauthorized overtime
• If applicable to facility, provides coverage for PBX (Switchboard) as needed, which includes: full shifts, breaks, and any scheduled/ unscheduled coverage requirements
• If applicable to facility, maintains knowledge of PBX (Switchboard), which includes: answering phones, transferring calls or providing alternative direction to the caller, paging overhead codes, and communicating effectively with clinical areas to ensure code coverage. If applicable to facility, knowledge of alarm systems and protocols and expedites code phone response. Maintains knowledge of security protocol
• Actively attends department meetings and promotes positive dialogue within the team
+ Insurance Verification/Authorization:
+ Patient Data Collection
+ Payment Management:
**Qualifications**
**Qualifications - External**
**The expertise and experiences you'll need to succeed:**
**Knowledge and Experience Preferred:**
Understanding of HIPAA privacy rules and ability to use discretion when discussing patient related information that is confidential in nature as needed to perform duties
• Knowledge of computer programs and electronic health record programs
• Basic knowledge of medical terminology
• Exposure to insurance benefits; ability to decipher insurance benefit information
• Bilingual - English/Spanish
**Required Education:**
High School Graduate or Equivalent
**Education and Experience Preferred:**
One year of relevant healthcare experience
• Prior collections experience
• One year of customer service experience
• One year of direct Patient Access experience
• Associate's degree
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.
**Category:** Patient Financial Services
**Organization:** AdventHealth Redmond
**Schedule:** 1 - Day
**Shift:** AdventHealth Redmond
We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.
**All the benefits and perks you need for you and your family:**
+ Benefits from Day One for PT and FT
+ Paid Days Off from Day One for PT and FT
+ Career Development
+ Whole Person Wellbeing Resources
+ Mental Health Resources and Support
**Our promise to you:**
Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that **together** we are even better.
**Schedule:** PRN - can be days, evenings, weekends, all shifts
**Location:** 501 Redmond Rd, NW, Rome, GA 30165
**The role you'll contribute:**
Ensures patients are appropriately registered for all service lines. Performs eligibility verification, obtains pre-cert and/or authorizations, makes financial arrangements, requests and receives payments for services, performs cashiering functions, clears registration errors and edits pre-bill, and other duties as required. Maintains a close working relationship with clinical partners to ensure continual open communication between clinical, ancillary and patient access departments. Actively participates in extending exemplary service to both internal and external customers and accepts responsibility in maintaining relationships that are equally respectful to all. Provides PBX (switchboard) coverage and support as needed.
**The value you'll bring to the team:**
Proactively seeks assistance to improve any responsibilities assigned to their role
• Accountable for maintaining a working relationship with clinical partners to ensure open communications between clinical, ancillary, and patient access departments, which enhances the patient experience
• Provides timely and continual coverage of assigned work area in order to offer prompt patient service and availability for all clinical partner registration needs. Arranges relief coverage during extended time away from assigned registration area
• Meets and exceeds productivity standards determined by department leadership
• Meets attendance and punctuality requirements. Maintains schedule flexibility to meet department needs. Exhibits effective time management skills by monitoring time and attendance to limit use of unauthorized overtime
• If applicable to facility, provides coverage for PBX (Switchboard) as needed, which includes: full shifts, breaks, and any scheduled/ unscheduled coverage requirements
• If applicable to facility, maintains knowledge of PBX (Switchboard), which includes: answering phones, transferring calls or providing alternative direction to the caller, paging overhead codes, and communicating effectively with clinical areas to ensure code coverage. If applicable to facility, knowledge of alarm systems and protocols and expedites code phone response. Maintains knowledge of security protocol
• Actively attends department meetings and promotes positive dialogue within the team
+ Insurance Verification/Authorization:
+ Patient Data Collection
+ Payment Management:
**Qualifications**
**Qualifications - External**
**The expertise and experiences you'll need to succeed:**
**Knowledge and Experience Preferred:**
Understanding of HIPAA privacy rules and ability to use discretion when discussing patient related information that is confidential in nature as needed to perform duties
• Knowledge of computer programs and electronic health record programs
• Basic knowledge of medical terminology
• Exposure to insurance benefits; ability to decipher insurance benefit information
• Bilingual - English/Spanish
**Required Education:**
High School Graduate or Equivalent
**Education and Experience Preferred:**
One year of relevant healthcare experience
• Prior collections experience
• One year of customer service experience
• One year of direct Patient Access experience
• Associate's degree
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.
**Category:** Patient Financial Services
**Organization:** AdventHealth Redmond
**Schedule:** 1 - Day
**Shift:** AdventHealth Redmond
We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.
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Updated March 14, 2024
Updated March 14, 2024