Post job

Consumer relations representative work from home jobs

- 2622 jobs
  • Customer Care Advocate (Remote)

    Hire Standard Staffing

    Remote job

    Remote Benefits Representative Company: American Income Life (a proud member of Globe Life, a publicly traded company on NASDAQ) Earning Potential: $70,000 - $120,000+ per year (commissions + residual) Work From: Anywhere in the U.S. or Canada About the Opportunity Tired of clocking in, clocking out, and getting nowhere fast? This opportunity was built for those ready to break free from the ordinary. American Income Life empowers driven, self-starting professionals to take control of their income and career. As a Remote Benefits Representative, individuals connect with clients virtually (via Zoom) to help them understand and enroll in benefit programs that protect their families. There's no cold calling, no micromanaging - just meaningful conversations and real impact, all from the comfort of home. Those who are hungry for growth, financial freedom, and a career that truly rewards performance will find this to be the perfect fit. Why Candidates Love Working Here A Culture That Feels Like Family Success is celebrated at every level. Expect a vibrant, supportive environment filled with recognition, giveaways, and virtual team events that make Mondays something to look forward to. Freedom + Flexibility Work from anywhere. Set a schedule that fits your life. Take control of your day - and your paycheck. Real Growth Potential Every leader in the organization began in this same position. Advancement is based on performance, not politics. Financial Rewards That Match Effort Base pay plus bonuses means earnings grow alongside results. Top representatives regularly earn $90K+ annually and advance quickly. Comprehensive Benefits Employees receive access to health, dental, and vision plans through Globe Life, along with voluntary coverage options tailored to individual needs. Key Responsibilities Meet with families virtually to help them select benefit programs that align with their goals. Build trust, answer questions, and guide clients through enrollment. Manage a personal book of business and maintain long-term relationships. Collaborate with teammates and leadership committed to mutual success. Ideal Candidate Profile Self-motivated, positive, and eager to grow. Excellent communicator - friendly, confident, and authentic. Comfortable using Zoom and other online communication tools. Must be a U.S. or Canadian citizen. Passionate about helping others and building meaningful relationships. No prior insurance experience is required - only a strong drive to succeed and a willingness to learn. Full training and mentorship are provided. Application Process Hiring managers are actively reviewing applications. Candidates should apply and watch for communication via text, email, or phone from a hiring representative. Your future doesn't have to look like your past. Take the first step toward freedom - apply today.
    $36k-51k yearly est. 1d ago
  • Customer Service Representative

    Leeds Professional Resources 4.3company rating

    Remote job

    We are hiring a customer service representative to manage customer queries and complaints. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. Pay $18/HR (Monday-Friday Day Shift) Work Environment: In-office training for 10 weeks. After successful training this position will become work from home. Additional Info: Must have reliable transportation and home internet access Must have Long Term Care, Medicare, or Medicaid experience for this role Customer Service Representative Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Managing a team of junior customer service representatives. Ensure customer satisfaction and provide professional customer support. Customer Service Representative Requirements: High school diploma, general education degree, or equivalent. Ability to stay calm when customers are stressed or upset. Comfortable using computers. Excellent communication skills and Microsoft Office Suite
    $18 hourly 2d ago
  • Remote Customer Service

    The Whittingham Agencies

    Remote job

    Crafting Brighter Futures for Businesses & Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client. As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment. Primary Responsibilities: Engage with clients to understand their financial goals and concerns. Present tailored solutions to safeguard their assets effectively. Maintain a pulse on the industry, ensuring you offer the best and most updated advice. Foster relationships and ensure our clients always have someone they can turn to. Why Work With Us? Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours. Unlimited Earning Potential: Your dedication determines your earnings*. Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently! Grow with Us: Dive into continuous learning and development opportunities. Application Process: Submit Your Application: No stringent qualifications needed. We believe in potential. Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions. FAQs: When will I hear back after applying? Typically, within 24 hours. Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation. What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization. * This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance. State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
    $65k yearly 14d ago
  • Sales Representative/Customer Service

    American Income Life-Philip Prata

    Remote job

    Work From Home Business ConsultantWhy Work Here? Room For Growth, Great Work Culture, Flexible Culture, Motivated Environment, Great Leadership Due to the high demand for our services, we are hiring for Sales and Sales Leadership roles. We do virtual interviews via Zoom. Also, we have adapted sales positions where we can see all of our clients virtually through an online platform or on-site. We are a publicly traded company and have been in business for over 70 years. In those 70 years, we have experienced ZERO layoffs. We are owned by Globe Life which is a Fortune 500 company out of Dallas, Texas. Globe Life is an official partner of the Dallas Cowboys and has the naming rights to Globe Life Field where the Texas Rangers play for the next 40 years. We have maintained an A (Excellent) rating from A.M. Best - an independent analyst of companies. This rating indicates that A.M. Best believes we have excellent financial strength. Our company was ranked among the Top 25 Happiest Companies to Work for in 2019. We are growing nationwide and are looking to expand our leadership team. Our promotion track is based on hard work. We are looking for responsible individuals with high integrity, the ability to teach, coach, and train others. Our company only works with organized groups that request our services and have an interest in hearing from us. We spend ZERO time cold calling, telemarketing, or contacting friends or family members to build our client base. We enjoy: -weekly pay -weekly bonuses -residual income -annual convention -fun work environment -goal-oriented promotions
    $35k-50k yearly est. 1d ago
  • Call Center Rep Work From Home

    Difilippo-Whittingham Agencies

    Remote job

    Crafting Brighter Futures for Businesses & Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client. As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment. Primary Responsibilities: Engage with clients to understand their financial goals and concerns. Present tailored solutions to safeguard their assets effectively. Maintain a pulse on the industry, ensuring you offer the best and most updated advice. Foster relationships and ensure our clients always have someone they can turn to. Why Work With Us? Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours. Unlimited Earning Potential: Your dedication determines your earnings*. Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently! Grow with Us: Dive into continuous learning and development opportunities. Application Process: Submit Your Application: No stringent qualifications needed. We believe in potential. Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions. FAQs: When will I hear back after applying? Typically, within 24 hours. Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation. What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization. * This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance. State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
    $65k yearly 14d ago
  • Fully Remote Customer Service & Sales Rep

    Rainmakers Inc. 3.7company rating

    Remote job

    Work From Anywhere Entry-Level or Experienced Insurance • Investments • Mortgage Step into one of the largest & most secure industries in the U.S. no experience needed. We'll train you and cover your licensing so you can work part-time, full-time, or even build your own brokerage. Why This Opportunity Stands Out: Paid training + State & Federal licenses (covered) Flexible schedule perfect for travelers or stay-at-home professionals No quotas or income caps Residual income + bonuses + stock options Tax advantages (1099 contractor) We're Looking For: Self-starters who are motivated, trustworthy, and ready to learn sales, networking, and leadership skills. Requirements: 18+ & no felony record Reliable Wi-Fi & Zoom access
    $33k-42k yearly est. 60d+ ago
  • Consumer Services Representative

    Ocean Dental 3.3company rating

    Remote job

    We are seeking a customer-focused and detail-oriented Consumer Services Representative to join our team in a fully remote capacity. The ideal candidate will be responsible for assisting customers with inquiries, resolving issues, providing product or service information, and ensuring a positive customer experience across multiple communication channels. Key Responsibilities Respond to customer inquiries via phone, email, chat, or messaging platform. Provide accurate information about products, services, policies, and procedures. Resolve customer issues efficiently while maintaining professionalism and empathy. Document all customer interactions in the CRM system. Process orders, returns, refunds, and account updates as needed. Escalate complex issues to the appropriate department or supervisor. Meet performance metrics such as response time, customer satisfaction, and quality standards. Stay informed about product updates, feature changes, and company policies. Contribute to a positive team environment and suggest process improvements. Qualifications High school diploma or equivalent (Associates or Bachelors degree a plus). Prior customer service experience preferred (call center, retail, hospitality, or similar). Strong written and verbal communication skills. Ability to work independently in a remote environment with minimal supervision. Comfortable using customer support software, CRM systems, and communication tools. Strong problem-solving and multitasking abilities. Reliable high-speed internet and a quiet workspace. Key Skills Customer service & communication Active listening Conflict resolution Multitasking & time management Tech-savviness Attention to detail Empathy & patience Work Environment 100% remote position Flexible or set schedule depending on role Requires consistent internet connection and adequate home office setup Benefits (Optional Section) Health, dental, and vision insurance Paid time off & holidays Retirement savings plan Performance bonuses Remote work stipend Preferred qualifications: Legally authorized to work in the United States 18 years or older
    $24k-28k yearly est. 6d ago
  • Customer Support Representative (Remote in Utah)

    Rocket Lawyer 4.4company rating

    Remote job

    About Rocket Lawyer We believe everyone deserves access to affordable and simple legal services. Founded in 2008, Rocket Lawyer is the largest and most widely used online legal service platform in the world. With offices in North America, South America, and Europe, Rocket Lawyer has helped over 30 million people create over 50 million legal documents, and get their legal questions answered. We are in a unique position to enhance and expand the Rocket Lawyer platform to a scale never seen before in the company's history, to capture audiences worldwide. We are expanding our team to take on this challenge! About the Role Rocket Lawyer is looking for a talented Customer Support Representative who can thrive in a fast-growing environment. The person in this position will help expand our contact center support, working directly with customers, and will require significant time on the phone. The ideal candidate will possess excellent customer service skills and genuinely enjoy helping people.We foster an environment of diversity with strong company culture and offer remote flexibility. Responsibilities A customer-centric mindset. You'll play a major role in ensuring long-term customer satisfaction. The Customer Service Representative is providing the highest quality customer experience. To support and retain our customers, you will be required to understand customer's legal needs and educate them on offerings that would most benefit them. Requirements Bachelor degree preferred Polished and professional demeanor with excellent verbal and written skills Must be comfortable handling a high volume of calls Punctual and consistent attendance is required Must be available for overtime or weekend hours, as needed Helpful demeanor with excellent phone skills Energetic and highly organized, shows initiative and takes ownership of issues Ability to multi-task with strong attention to detail Personality to maintain respectful and professional behavior in situations that have irate and frustrated clients voicing concern for services or products purchased Benefits & Perks Comprehensive health plans (including Medical, Dental and Vision insurance for full-time employees) Accrued PTO Life insurance Disability benefits Supplemental Optional Life Insurance Benefits FSA Options Optional HSA with Company Match 401k program with Company Match Fertility Assistance and Planning options Wellhub & ClassPass fitness platforms Comprehensive Pet Insurance options Financial Wellbeing & Student Loan Program access Access to additional Mental Health & Wellbeing resources Pre-tax Commuter/Transit Benefits Free Rocket Lawyer account with online access to an extensive legal documents library and brilliant licensed attorneys at discounted rates Rocket Lawyer is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, military or veteran status, status as an individual with a disability, or other applicable legally protected characteristics. We particularly welcome applications from veterans and military spouses. All your information will be kept confidential according to EEO guidelines. You may request reasonable accommodations by sending an email to ******************* . Actual compensation packages are determined by various factors unique to each candidate, including but not limited to skill set, depth of experience, certifications, specific work location, and performance during the interview process. $16 - $16 USD By applying for this position, your data will be processed as per Rocket Lawyer .
    $30k-35k yearly est. Auto-Apply 60d+ ago
  • Customer Support Representative (Remote) online

    Frame Media Excel

    Remote job

    About the job Customer Support Representatives will primarily report to a Sr. Qualitative Specialist, who leads handling customer requests and associated procedures. We have a collaborative and innovative workplace and the expectation is that as a Customer Support Representative, you will work closely with other departments to improve tactics, processes, and communications over time. A Representative may need to respond to chat requests and be present in interviews after typical work hours or on the weekend. Weekday schedules will be flexible in order to balance out these commitments as necessary. Responsibilities Help members troubleshoot issues they encounter while using the Live platform and provide actionable tips to resolve the problem. Represent the client in IDI & Focus Group Waiting rooms & proactively confirm member qualification and device functionality prior to interviews. Follow communication and security procedures, guidelines, and policies including all known PI procedures. Moderate incoming Qualitative Research Responses based on Commercial team requests and general platform quality support needs. Qualifications Previous customer service experience. Strong verbal and written communication skills Experience multi-tasking in a fast-paced and changing environment Proactive, organized, and detail oriented Self-starting professional with a positive attitude Empathetic communicator with a customer-focused mindset Problem-solving and logical thinking skills; you demonstrate initiative, take ownership of customers' needs, and make suggestions to improve processes and customer service Ability to work in a team environment and work a flexible or weekend schedule to meet our business needs Computer-literate and proficient in Microsoft Excel / Google Drive Previous Salesforce and or Zendesk experience is a plus, but not required Benefits We take care of our employees and their families. We have generous health dental and vision benefits, and our 401K plan vests immediately A friendly, fun, and collaborative work environment that allows for frequent exposure to executives The opportunity to make an immediate impact as a part of a fast-growing company The target base compensation for this role is $45,000 - $69,000 / yr.
    $45k-69k yearly 60d+ ago
  • Customer Support Representative - Bilingual Differential (US)

    Elevation Connect

    Remote job

    Elevation Connect - PERFORMANCE FOR PURPOSE Elevation Connect delivers a very different contact center experience. We are a customer service and sales company powered by incredibly talented people who are knowledgeable and passionate, and who respond with authentic care for our customers. Our exceptional team members are inspired by our commitment to helping surrounding communities through our "Performance for Purpose" philanthropic model. When people work for a company with purpose, they are driven to out-perform. If you are interested in joining a team that cares about its customers, employees, and your community, please contact us. Elevation Connect is always on the lookout for candidates to provide extraordinary customer service to our clients. This position are work from home in the United States. We have an exciting opportunity as a Customer Support Representative We are seeking a Customer Support Representative (CSR) who, through Qualify and Transfer (Q&T) can perform a free evaluation of our client's financial situation, asking about their debts, income, and monthly expenses to determine what debt-relief options they may qualify for. The CSR role is largely to explain your options (like debt settlement, consolidation, or credit counseling), educate the client on pros and cons, and then connect or refer them to third-party companies that provide the actual debt-relief services. The client's program is designed to address the growing financial stress faced by individuals struggling with overwhelming debt while also helping consumers regain stability and long-term financial control. We work closely with each person to understand their unique financial situation, reviewing their debts, income, and goals, and then collaboratively identify the most effective debt-relief strategies available. By forecasting the types of support and solutions needed, whether debt management, settlement, consolidation, or counseling, we ensure that clients are matched with the right resources at the right time, empowering them to overcome debt and rebuilding a healthier financial future. Essential Duties and Responsibilities: Conduct initial debt assessments by gathering information on a customer's debts, income, expenses, and financial goals to determine appropriate debt-relief options. Educate customers on available programs such as debt management, debt settlement, consolidation, credit counseling, and budgeting tools. Explain the benefits, risks, timelines, and costs associated with each debt-relief solution in a clear and transparent manner. Match customers with vetted third-party partner organizations that provide the specific services recommended based on the customer's financial profile. Guide customers through enrollment steps, including documentation requirements, account setup, and expectations for the program they choose. Respond to inquiries via phone, email, or chat, providing accurate information, support, and reassurance throughout the customer journey. Maintain detailed and accurate records of customer interactions, assessments, and referrals within the company's CRM system. Monitor customer progress, address concerns, and provide ongoing support or re-evaluations as financial circumstances change. Ensure compliance with all industry regulations, consumer-protection standards, and internal company policies. Deliver compassionate, judgment-free service, helping customers feel supported while navigating stressful financial challenges. Hours: Training will be conducted from 9:00 am to 5:30 pm eastern time Monday through Friday Production hours will be scheduled Monday through Friday from 9:00 am to 9:30 pm eastern time Availability to work should be anytime within this timeframe Training and production dates and hours of operation are subject to change Additional Information: Currently hiring for a target start date of December 19th, 2025 (this date could change) Position is full-time with benefits (medical, dental, vision) and holiday/sick pay. Pay rate is $14 to $15 per hour Requirements: You make it easy for our clients to succeed by building relationships through listening, anticipating and responding to their needs. You thrive on helping others succeed, ensuring that you are providing strong follow-through, a sense of urgency, and putting the client first. You believe in doing the right thing and putting our people and clients first. You are tenacious in everything you do, no matter what the challenges are, never giving up and always focused on achieving the goals ahead. You'll need to have: High School Diploma or GED, and College required Minimum 1 year of prior experience in a contact center, customer service, or sales role/financial services is highly advantageous Previous sales experience is a required Must possess excellent verbal, written and interpersonal communication skills Must be self-motivated and able to work effectively in a team environment Ability to work independently and manage multiple tasks efficiently and effectively by meeting quality standards Possess high level understanding of products and programs offered to members Must possess effective time management skills, sense of urgency and ability to plan and prioritize daily activities Must possess consultative skills and demonstrate ability to adapt to change in a fast-paced environment Must possess ability to receive constructive feedback and demonstrate accountability Must possess critical thinking, problem solving skills and good judgment Must successfully complete required client training and assessments before filling the role. Some experience using a modern CRM Able to operate under high-pressure situations Even better if you have one or more of the following: Fluent in English + Spanish, verbal and written Fluent in English + French (French Canadian preferred), verbal and written Experience handling sensitive or complex customer situations Sales related customer facing experience A basic understanding of personal finance Background in financial services, debt relief, credit counseling, lending, or banking Strong problem-solving and data-gathering skills Work at Home Requirements: Stable high-speed Internet connection at home, must be able to pass a speed test Must have a quiet home office with a door, zero background noise Must have own computer and USB headset Technology Requirements: Windows PC Dual Core CPU (1.5GHz or better) 8GB RAM 20GB Free Disk space Windows 8.1, or 10 mac OS Intel Core i7, 2.3 Ghz 8GB RAM Mavericks OS X, version 10.9, Yosemite OS X, version 10.10, El Capitan OS X, version 10.11, Sierra OS X, version 10.12 Chromebooks and Linux systems are not supported High-speed internet Internet connection should support at least 10Mbps download and 2Mbps upload (20Mbps down and 5Mbps upload or higher recommended) Latency from employee to data center should be under 150ms one-way Wireless connections (Wi-Fi) are not supported. Employees should be directly connected to their ISP router with an Ethernet cable Satellite internet is not currently supported Wired USB Headset, camera and smartphone (for security ID only) required Elevation Connect will ALWAYS contact you directly for any information about your application. We will NEVER ask for fees or personal bank information in the interview process. Please be aware of scams.
    $14-15 hourly 11d ago
  • Head of Customer Support

    Mudflap

    Remote job

    Mudflap serves the $800B trucking industry, the backbone of the U.S. economy. Our market-leading payment products help truckers save thousands of dollars on fuel (their #1 business expense), while providing our fuel stop partners with access to new, hard-to-reach customers. We're a fast-growing marketplace business looking for a new customer-obsessed teammate to join us on this exciting journey. The Head of Customer Support will lead Mudflap's evolving 24/7 support organization, driving operational excellence, team development, and an exceptional customer experience. This leader will oversee a fully remote team of U.S.-based agents and team leads, with a focus on scaling systems, processes, and culture across time zones. Reporting to the Co-Founder / Head of Product, this role is uniquely positioned to bring the voice of the customer into product development and help close the loop between user experience, feedback, and innovation. The ideal candidate combines strategic leadership with hands-on execution, thrives in a fast-paced environment, and has a proven track record of building and energizing distributed support teams that consistently deliver outstanding service. We value in-person connection and have offices in both Palo Alto and Austin. While we prefer candidates located in these hubs for occasional meetings and team collaboration, we are open to remote team members who can travel periodically if needed. Expectations (In this role, you will): * Have full ownership of the Customer Support function, processes, and tools * Communicate and collaborate with cross-functional stakeholders (Customer Success, Product, Engineering, etc.) and external partners to streamline and automate support * Ensure the delivery of thorough training on product/feature updates as they roll-out * Continually audit and optimize our interviewing and on-boarding processes * Partner with our People leadership to develop thoughtful career-pathing for agents and team leads Experience (What we look for): * Customer Obsession! It's our #1 company value and the North Star for our Customer Support team * Excellent operations and systems thinking skills * Background leading support for payments/transactions products (preferred) * Familiarity with the pace and ambiguity of growth-stage startups * 5+ years of people management experience * 7+ years of experience working with Zendesk, Hubspot, chat platforms or similar ticketing platforms * Bachelor's degree or higher required Perks and Benefits (What we offer): * Competitive salary and equity in a high-growth startup * Multiple health benefit options * Responsible Time Off * 401(k) matching * Opportunities and support for major career growth * Annual Company offsite event (Mudfest!) The salary range for this role is $175,000 - $230,000. This information reflects a base salary range for this position based on current market data, which may be subject to change as new market data becomes available. The candidate's skills, experience, and other relevant factors will determine the exact compensation. Company Overview (Who we are): Mudflap is on a mission to transform the trucking and logistics industry by leveling the playing field for owner operators and small fleets. Backed by top-tier venture investors, including QED, Matrix Partners, Commerce Ventures, NFX, and 500 Startups and included in the Forbes Fintech 50 list, Mudflap offers fleet fuel management solutions. Our core team hails from Disney, Uber, Procore, DoorDash, Google, Meta, Capital One, Affirm and Brex. Here are the core values that we believe in and look for in new teammates: * Be Customer Obsessed: We deeply understand customer needs and put our customers at the center of everything we do * Make it Count: Act like an owner by focusing on the impact of your work * Find a Way: Be a creative problem solver who pushes past roadblocks to win for our customers and our teammates * Sweat the Details: We keep our standards high and achieve them by paying attention to every detail * Be Curious: Use a growth mindset to question assumptions, take calculated risks and stretch the boundaries of what's possible
    $39k-51k yearly est. Auto-Apply 37d ago
  • Customer Support Representative

    Workoo Technologies

    Remote job

    Obligations And Accountabilities Serve as 1st point of call to consumer queries, supplying detailed relevant information on readily available services that straighten with requirements, supporting the customer in helping make updated selections. Reviews consumer asks for and makes suggestions based upon certain travel needs, making certain sensible desires that ensure a devoted consumer base. Takes possession of process as well as proactively interacts with client; fixes concerns; adapts communication strategy to straighten with customer necessities; jobs collaboratively throughout teams to instil consumer confidence and also build devotion. Stays abreast of all product/service augmentations, unit updates, and also improvements to criteria, optimizing efficiencies and productivity Understands travel record criteria; utilizes resources and also sources to make certain efficient as well as quick processing. Advertises best strategies as well as quality control, observes plans and methods, and supports specifications of work to ensure compliance. Maintains consumer documents in proprietary database, taking advantage of system functions to ensure correct article of data that takes full advantage of productivity. Monitors have job and also maintains updated client profile with timely entry newsworthy, support paperwork, as well as interactions. Provides customer service and uses sales strategies to preserve consumers; educates consumers about added-value products that might help them. Excels in a busy, dynamic workplace. Conduct numerous jobs and also browse bodies simultaneously. Represents our values and very high amount of professionalism and trust by means of regularly adhering to CIBT's Client Devotion, Specifications of Work, and also team effort; strives to meet team and individual functionality procedures. Various other duties as appointed. CAPABILITIES: The following proficiencies have been actually pinpointed as crucial for results in the function and are going to be described in the course of the analysis, responses, and assessment method. Unity: collaborating with people. Communication: presenting and also interacting relevant information Trouble solving: evaluating, composing and stating, proposing solutions, comprehending customer's demands. Organizing and Undertaking: supplying end results as well as meeting client desires, planning and arranging. Effort: taking possession of consumer relationship, seeking information, taking prompt action. Adapting and also Coping: adapting as well as reacting to alter, coping with pressures and also misfortunes. Know-how: discovering our bodies, products as well as procedure, remaining abreast of governing improvements. EDUCATION/ TRAINING AS WELL AS ADVENTURE: BA/BS or Associates Level as well as pair of years' knowledge or equivalent combo. Previous expertise operating in a call facility setting Very good: experience in premium retail, trip, hospitality, or even embassy/consulate relations EXPERTISE, SKILLS, POTENTIALS: Fluent in English with tough interaction as well as interpersonal skill-sets: crystal clear composed as well as verbal communication with demonstrated understanding of interaction methods as well as styles; verbalize clearly and briefly in a qualified and also congenial method without jargon or intricate language. Very desirable: fluency in second foreign language. Outstanding company and opportunity control skills: follow deadlines and conform to changing conditions; take care of higher amount while sustaining exceptional focus to detail; display personal work and self-edit. Capacity to problem handle; study relevant information and also apply expertise and offer answers. Capable to adapt to transforming circumstances and also prioritize work appropriately. Go-getter along with desire to reveal ownership as well as devotion to part. Skills along with computer program, knack for finding out brand new systems and devotion to data honesty. WORKING DISORDERS AND LOCATION: Office setting: direct exposure to personal computer monitors, working closely along with others in an open office environment. This role will be 100% remote/work from residence PHYSICAL DEMANDS: Sharp-sightedness; ability to see computer system screen for full shift, around 8 hours Sitting for extended amount of time Manual dexterity for running a computer system, computer keyboard and also mouse Promoting functioning a phone with capability to communicate thorough relevant information correctly and also clearly
    $38k-49k yearly est. 60d+ ago
  • Customer Support Representative - Remote

    Zoll Medical Corporation

    Remote job

    Itamar At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. ZOLL Itamar is an innovative medical device technology company that focuses on the development and manufacturing of Home Sleep Apnea Tests to aid in the diagnosis of respiratory sleep disorders. Our core product is the WatchPAT️ family, a revolutionary FDA-cleared portable home sleep apnea test device, that is based on propriety signal and analysis. 80% of patients who have sleep apnea are undiagnosed. We are committed to reach those undiagnosed patients and provide testing to promote wellness and enhance overall quality of life. WatchPAT️ is commercially available within major markets including the U.S., Japan, and Europe, and is the leading home sleep apnea test in the US. ZOLL Itamar's corporate headquarters, research and development and manufacturing are located in Israel with U.S. headquarters based in Atlanta, GA. Job Summary As a Customer Service & Technical Support Representative, you are part of the Itamar Medical team that supports our customers, sales reps, and clinicians, taking inbound phone calls and assisting them with customer service questions and technical troubleshooting issues. We are looking for a high-energy, self-motivated professional who is ready to join our team. Essential Functions * Provide customer service and technical support of all Itamar Medical products and services. * Receive incoming phone calls and emails - troubleshoot, research and respond to inquiries in a timely, professional manner which meets high-quality, productivity and performance standards. * Work with a diverse team to investigate, assess and resolve issues in accordance with established guidelines and policies. Inform Customer Service Manager of all unresolved issues. * Keep accurate records and document actions and discussions. * Understand and educate customers about all Itamar Medical products and services. * Retain customers through superior customer service and technical support. Required/Preferred Education and Experience * Bachelor's Degree preferred * Two + years working as a customer support representative/technical support representative * Experience working remotely with space for an "at-home workstation" * Experience with industry standard applications (MS Office, Internet Explorer, Remote Support Tools, Windows, SQL) Knowledge, Skills and Abilities * Excellent verbal and written skills * Strong analytical and reasoning skills to effectively troubleshoot issues over the phone * Highly organized person with exceptional attention to detail, ability to multi-task and work under pressure * Someone who is a quick learner with the ability to understand a wide range of issues and topics * Ability to work independently but who is excited to be a part of a dynamic team * Patience * Salesforce experience * Ability to communicate technical issues in a way that is understandable to non-technical customers * Ability to work between the hours of 7:00am and 8:00pm Physical Demands * Employee is continuously required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk or hear (up to 98% of an average 8-hour day). * The employee must occasionally lift or move up to 20 pounds (up to approximately 5% of an average 8-hour day). * This position requires the ability to occasionally lift office products and supplies, up to 20 pounds. * Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. * This job must use ergonomic tools and correct posture along with correct procedures for lifting, bending, squatting, carrying, pulling and reaching. * Digital dexterity and hand/eye coordination in operation of office equipment. * Ability to speak to and hear customers and/or other employees via phone or in person is required. * Body motor skills enough to enable incumbent to move from one office location to another. ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives. The hourly pay rate for this position is: $22.00 to $24.00 Factors which may affect this rate include shift, geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at ********************* Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee's primary work location. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran. ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.
    $22-24 hourly Auto-Apply 1d ago
  • Remote Customer Support Representative

    Jobs for Humanity

    Remote job

    Our company name, OranjeBor Energie BV, embodies our commitment to growth, resilience, and adaptability. Just as the rowan tree symbolizes strength and protection, we aim to be a steadfast presence in the energy industry, providing reliable and sustainable solutions for our clients and partners. We are proud to be based in Norway, a country renowned for its rich energy resources and commitment to environmental sustainability. With our headquarters strategically located in Germany, we are well-positioned to leverage the region's expertise and contribute to the country's energy sector growth. Job Description We are seeking a highly motivated and experienced Remote Customer Support Representative to join our team. The ideal candidate will be responsible for managing a team of customer support representatives and ensuring exceptional customer service delivery. Additionally, the Customer Support Representative will handle debt collections and overdue payments for delinquent customers. Responsibilities: - Manage and lead a team of remote customer support representatives - Develop and implement customer service policies and procedures - Monitor team performance and provide coaching and feedback - Handle escalated customer inquiries and issues - Analyze customer feedback and implement improvements to enhance customer satisfaction - Collaborate with other departments to ensure a seamless customer experience - Manage debt collections and overdue payments for delinquent customers Requirements: - Proven experience in a customer support management role - Excellent communication and leadership skills - Strong problem-solving abilities - Ability to work effectively in a remote team environment - Experience with customer support software and tools - Bachelor's degree in Business Administration or related field (preferred) Benefits: - Competitive salary - Remote work flexibility - Health and wellness benefits - Professional development opportunities Qualifications - Proven experience in a customer support management role - Excellent communication and leadership skills - Strong problem-solving abilities - Ability to work effectively in a remote team environment - Experience with customer support software and tools - Bachelor's degree in Business Administration or related field (preferred) Additional Information Please submit your resume and a cover letter outlining your qualifications and experience for the team to contact you.
    $38k-50k yearly est. 60d+ ago
  • Account Services Representative

    Tactiq

    Remote job

    Job Description Our Company: Tactiq is a fast growing, innovative software solutions provider focusing on bridging the gap between retailers, manufacturers, and distributors. We use world-class technology to support both retailers and suppliers within the DSD industry by standardizing communications and streamlining invoicing. Tactiq is uniquely positioned to increase both operational efficiency and service quality, with a proven track record of driving sales growth and cost savings for our partners. Our People: Our team members join Tactiq to learn, develop, and be part of an environment that rewards performance and innovation while providing opportunities to personally excel and grow. We work closely as a team, respect each other as professionals, and move decisively on meeting the needs of our partners, all guided by our values - Do the right thing, Win as a team lose as a team, Own it, Embrace the messy, and Think like your customer. About the Role: As an Account Services Representative, you will be one of the main points of contact for our retail and vendor clients using our platforms. Your role will focus on onboarding, relationship management, and ensuring successful usage and satisfaction with our tech solutions. You'll work closely with internal teams to troubleshoot client issues and provide necessary support that drives client retention and platform utilization. Responsibilities: Build and maintain strong, long-term client relationships by serving as a dedicated liaison. Support the onboarding processes for new vendors and retail clients. Resolve client concerns quickly and effectively. Provide training and support on platform functionality and features. Collaborate with technical support and customer care teams to escalate and resolve client issues. Contribute to continuous process improvements to enhance the client's experience. Requirements 2+ years of experience in account management, client success, customer service, or related customer-facing roles. Strong understanding of SaaS platforms and/or DSD industry workflows preferred. Excellent communication and relationship-building skills. Tech-savvy with the ability to learn and explain complex systems in a simple way. Highly organized, detail-oriented, and capable of juggling multiple accounts. Experience using Microsoft Office, particularly Excel, and CRM tools (e.g., Salesforce, HubSpot) is a plus. Benefits At Tactiq, we believe in creating a work environment where everyone is welcome to be themselves. With a focus on diversity and inclusivity, individuals are able to contribute and bring their best selves to a winning team environment. We invest heavily in the development of our people and provide opportunities and support for our team to invest back into causes they care about. We offer an extensive employee benefits package because we know that our people and what they care about matter most. We deeply care and want our team to be taken care of. If you're looking to work for a company that values authenticity, inclusivity, hard work, determination, and problem-solving, then we're the right fit for you! Included benefits: Health Care Plans (Medical, Dental & Vision) 401k plan with company match Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (including time for volunteering) & Public Holidays Generous Parental Leave Short Term & Long Term Disability Training & Development opportunities Work From Home & Flexible work arrangements Wellness Resources Tactiq is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
    $20k-27k yearly est. 8d ago
  • Customer Support Representative (Remote)

    Web Hosting Northwest

    Remote job

    The Customer Service Representative is a key member of our team and is responsible for providing exceptional customer service in fielding inbound questions, inquiries and/or information. This position will be responsible for managing customer contacts via one or more communication channels such as email, phone and/or chat. This role requires strong listening skills as well as effective verbal and written communication skills and communication skills, answers questions, and has the ability to troubleshoot and de-escalate customer issues while accessing information from a variety of systems and references, seeking to achieve the best solution. This position requires, a positive and solutions-oriented attitude, and the ability to effectively utilize a computer and headset. Strong attendance habits Friendly and professional phone etiquette, expressing gratitude for customer participation Demonstrate excellent verbal and written communication Answer questions and resolve issues based on phone calls, emails, internet inquiries from members, clients and others, while maintaining consistent quality De-escalate customer issues and provide step-by-step solutions via phone, email and chat Accurately process and record call transactions using a computer and designated tracking software and update customer information, ensuring data integrity Educate customers on applicable self-service options Demonstrate excellent time management skills, prioritizing and handling multiple tasks at the same time Assist in preparation of daily, weekly or monthly reports Serve as a resource and effectively interact with all team members in order to resolve customers' needs Special projects and other duties as assigned Experience and Skills High school diploma or GED required Open availability One (1) or more years of customer service preferred Eager to continue to grow and develop skills and talents Prior call center experience preferred Strong verbal and written communication, including grammar and a 35 WPM typing speed minimum Strong organizational skills with the ability to multi-task Learn and navigate software and computer use Pass several skills tests Adaptable to an ever-changing environment Ability to use a computer and headset
    $35k-44k yearly est. 60d+ ago
  • Customer Escalations & Advocacy Representative

    Vero Networks 4.2company rating

    Remote job

    Customer Escalations & Advocacy Representative Department: Networks Operations The Customer Escalations & Advocacy Representative will serve as a senior customer-facing resource responsible for managing complex and sensitive escalations across Vero Fiber's residential, small business, and enterprise segments. This role will advocate for customer needs internally, drive resolution of recurring issues, and work cross-functionally to improve customer experience and retention. RESPONSIBILITIES Act as the primary escalation point for high-impact, sensitive, or unresolved customer issues. Proactively track, document, and analyze escalation trends to identify root causes and recommend process or policy improvements. Partner with frontline customer service, billing, technical support, NOC, and engineering teams to drive timely and effective resolution of escalated cases. Serve as an internal customer advocate, ensuring customer perspectives and pain points are considered in operational and strategic decisions. Manage direct communication with customers in escalated situations, providing clear, empathetic, and solution-focused updates. Support retention efforts for high-value or at-risk accounts by collaborating with management, sales, and service support teams. Develop escalation handling processes, playbooks, and best practices to standardize and improve how Vero manages escalated customer issues. Prepare and deliver regular reports summarizing escalation volume, drivers, outcomes, and any recommendations for improvement. CORE COMPETENCIES There are several competencies required to be successful in this position. The following are some of the most important and definitions of each are included at the end of this job posting: Safety and Security, Quality of work, and Results-Orientation. REQUIRED QUALIFICATIONS 3+ years in account management, sales, customer success, or a related customer-facing role - ideally within telecommunications, ISP, or technology sectors. Strong problem-solving skills and a solution-oriented mindset. Excellent communication, active listening, and conflict resolution skills. Proven ability to manage high-stakes or emotionally charged customer interactions with professionalism and empathy. Comfortable collaborating across teams and influencing without direct authority. Experience analyzing data and trends to recommend business process improvements. Knowledge of Sonar (or other) CRM tools preferred. JOB DETAILS AND PHYSICAL REQUIREMENTS This has no travel requirements. Must be authorized to work in the United States. This is a staff position. This is a Nonexempt position. This is a Full-Time position. This is a Remote position. The schedule for this position is based on company requirements for the role. At this time the schedule is Monday through Friday with occasional weekend availability as needed to fulfill the core duties of the role. This position requires the ability to sit and work at a desk for extended periods of time, using a computer and other office equipment. This position requires the ability to perform fine motor tasks, such as typing or using a mouse, for extended period of time. ABOUT VERO Vero Broadband was formed to fill a need in unserviceable and underserved communities where access to affordable, reliable broadband simply does not exist. Our goal is to bring the highest quality fiber optic-based broadband services to these communities. In addition, Vero strives to enhance communities by becoming an active partner in these communities by adding jobs, supporting local causes, and helping improve the connectivity of schools and rural healthcare as well. NOTICES Vero participates in E-Verify. Vero will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's Form I-9 to confirm work authorization. For more information about E-Verify, please visit: **************** This position requires the ability to pass a standard background check upon offer of position. At least 2 professional references are required. CORE COMPETENCY DEFINITIONS Safety and Security: Employees with a competency of safety and security are able to observe safety and security procedures, report potentially unsafe conditions and use equipment and materials properly. At intermediate levels that can determine appropriate action beyond guidelines. At higher levels of competency, employees make proactive suggestions to improve safety and security within their department or across the organization. Quality of work: Employees with high quality of work demonstrate accuracy and thoroughness in their work product. They look for ways to improve and promote quality and can apply feedback to improve performance. A stronger employee will monitor their own work to ensure quality. Results-oriented: Employees who are results-oriented focus on achieving results for the organization or team. Most employees routinely achieve their goals and gradually move on to more challenging tasks. More results-oriented employees go beyond that baseline to deliver exceptional value in their daily work.
    $34k-53k yearly est. Auto-Apply 39d ago
  • Customer Engagement Representative II

    MWI Animal Health

    Remote job

    Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details Summary: Under general supervision of the Manager, the -Customer Engagement Representative II is responsible for placing proactive outbound calls to established accounts and potential prospects. The Inside Sales Specialist II - Territory has an assigned territory or accounts, and is responsible for developing, maintaining, and implementing long-term business partnerships with assigned accounts. This position is responsible for driving revenue growth and customer satisfaction by assisting accounts using both incoming and outbound sales strategies and superior customer service skills. Primary Duties and Responsibilities: The Customer Engagement Representative engages with and supports all customers by helping them achieve their objectives throughout the customer journey The Customer Engagement Representative will assist all MWI customers by answering incoming requests via all communication channels The Customer Engagement Representative is responsible for delivering a best-in-class customer experience to targeted customers within an assigned territory, in partnership with Territory Managers This role collaborates with Territory Managers to shape and implement long-term business relationships to drive growth and win or maintain market share The Customer Engagement Representative will also cultivate business for the territory by engaging designated customer segments through outstanding customer support and targeted upselling activities Key accountabilities: Achieve customer experience and retention goals through market-leading customer support Answer incoming customer requests from the general phone queue and assigned accounts Place sales orders and resolve customer questions and issues through email and phone Help customers find and order products and solutions through research Educate customers on products and solutions within the MWI catalogue Maintain frequent contact and collaborate with internal partners to address all issues within assigned area of responsibility Maintain strong knowledge of products, services, overall customer needs, industry trends through assigned training and meetings Escalate issues and customer challenges and make recommendations to manager or relevant team to improve the customer and employee experience Partner with Territory Managers on assigned accounts to achieve assigned territory goals Partner with the respective Territory Manager on sales strategies to maximize revenue and market share with assigned and prospective accounts Collect, maintain and share customer insights with Territory Manager to assist in territory and customer planning; ensure customer data and call notes are consistently entered into appropriate systems Assist in processing orders and addressing customer needs for assigned territory Monitor backorders and communicate to customers as items become available Attend assigned customer meetings as needed Identify upselling opportunities and communicate specials and promotions to assigned accounts in alignment with territory strategy to achieve revenue and market share goals Required Skills and Qualifications: Associate's degree in veterinary technology or bachelor's degree in an animal health field or equivalent agricultural degree is preferred Two or more years of customer service experience in a call center environment and/or sales background General experience in the animal health industry is preferred Ability to solve problems and handle multiple tasks in a fast-paced environment Must display initiative, a desire to learn, and the ability to actively participate and assist in facilitating team projects Know the Product: Displays knowledge and proficiency in explaining, selling, and administering products; refers customers to appropriate resources within the organization Speak Effectively: Speaks effectively in individual or group situations (e.g. meetings, presentations, interviews) including appropriate nonverbal communications; able to recognize and present information to others; recognizes different methods for communicating the same information and selects the best method; strives for positive, high-impact delivery Customer Service: Is customer oriented, sensitive, and responsive to customer needs and priorities; establishes effective working relationships with customers and gains their respect and loyalty; identifies and takes appropriate action on customer needs Sense of Urgency: Demonstrates the ability to respond quickly to changes in day-to-day operation as it relates to department priorities Self-Motivated: Develops work objectives and action plans for self; establishes realistic priorities, personal checkpoints and performance indicators; develops an effective strategy for reporting progress and ensuring accomplishment of goals Work Commitment: Pursues commitments and action plans until the desired objective is achieved or is no longer reasonably attainable; strives to achieve organizational and individual performance goals; willingly expends extra effort when necessary to get the job done Virtual/remote work environment: Comfortable and responsible to work in a virtual environment Requires extended hours on a computer Ability to deal with stressful situations as they arise Comfortable with technology (email, cloud-based systems, Microsoft tools, etc) Must meet minimum technology requirements to perform job duties What Cencora offers We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit ************************************** Full time Salary Range*$43,700 - 62,480 *This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range. Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call ************ or email ****************. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned . Affiliated Companies:Affiliated Companies: MWI Veterinary Supply Company
    $43.7k-62.5k yearly Auto-Apply 2d ago
  • Client Relations Specialist

    Limolinkorporated

    Remote job

    Job Details Marion, IADescription Client Relations Specialist Now Hiring: Full-time for various shifts Do you thrive in a fast-paced work environment and enjoy working as part of a team? We are seeking highly motivated individuals with a strong work ethic to join us. LimoLink is a leader in the travel industry. For over 20 years we have provided corporate and aviation clients with a premium level solution for ground transportation. Ideal candidates will enjoy problem solving and working in a team environment. Remote work is an option after completing training program and meeting performance standards. LimoLink offers: Competitive pay with a set schedule and overtime opportunities. A full benefits package including health, dental, prescription, life insurance, paid sick time, 401(k) with company match, discounted MAC membership. Shift differential for evening shifts. 3 Weeks Paid Vacation per year. Client Relations Specialists interact with executive assistants, meeting planners, travel managers and private aviation schedulers to arrange ground transportation all around the world. Specialists will gather customer reservation details, manage reservation changes and cancellations, and coordinate passenger interactions with chauffeurs, to ensure a five-star service experience for our clients. These interactions will occur via phone, email, and web applications. Qualifications Candidates must possess: Basic computer experience and typing skills (MS Word, Excel, etc.) Ability to multi-task and think critically in a goal-oriented environment. Attention to detail Proven verbal and written communication skills Ability to create solid, long-lasting relationships with clients and co-workers
    $30k-44k yearly est. 60d+ ago
  • Customer Support Representative

    Tekmetric

    Remote job

    Tekmetric is the all-in-one, cloud-based platform helping auto repair shops run smarter, grow faster, and serve customers better. Built by a shop owner and shaped by the needs of the industry, Tekmetric brings together innovation, real-world experience, and a thriving community to help shops thrive - not just survive. From running a shop, to securing payments to engaging customers, our platform simplifies operations so shop owners can focus on what really matters: delivering exceptional service, earning trust, and growing sustainably. Officially founded in Houston in 2017, Tekmetric has grown from a single shop's vision to the industry's leading solution - all by staying true to our values of transparency, integrity, innovation, and a service-first mindset. But we're not just building software. We're building a movement. We're empowering repair shops to rise above the daily grind, create meaningful connections with their customers, and lead the industry forward - one interaction at a time. Come build with us. Join the journey. Shape the future of auto repair. This position requires 3-4 days per week onsite in our Houston office. About the Role: We are looking for the kind of person who gets energized by helping others and solving puzzles. We want someone who loves digging into problems, finding clear answers, and delivering solutions that actually make someone's day better. We need to fill our team with someone who's passionate about technology, excited to troubleshoot with empathy, and ready to grow alongside a fast-moving software company in the automotive industry. You'll be the first line of connection for our customers - not just answering questions, but actively listening, learning, and guiding them to success. What You'll Do Tackle customer questions head-on with curiosity and enthusiasm - whether it's over phone, chat, or email - by quickly identifying issues and guiding customers toward effective, satisfying solutions. Bring energy and empathy to every interaction, making customers feel heard, valued, and genuinely supported - no matter how complex the challenge. Embrace transparency when helping customers navigate product issues by clearly explaining what's happening and what to expect next. Serve as the customer's voice internally by documenting bugs and collaborating with our development team to advocate for timely fixes and product improvements. Keep records sharp and accurate by updating tickets, account details, and communication logs with care. Stay sharp on product features, industry trends, and customer service best practices - and bring that knowledge into every conversation. Invite feedback from customers with confidence and curiosity, helping us constantly level up our service and product experience. Consistently meet or exceed performance goals that help us deliver best-in-class support. Jump in to support teammates when needed - we grow stronger together. This is an exciting and rewarding role for anyone that wants to develop or even kick-start their career in customer success! There are many opportunities for career development and progression. What You'll Bring A minimum of 1 year of experience in a customer-facing organization (experience with a SaaS company is preferred) Understand basic financial and accounting concepts with a business mindset Strong empathy for customers AND passion for growth Great interpersonal skills with a problem-solver mentality Experience with following defined processes using CRM and ticketing systems (HubSpot and Zendesk, a plus) A high level of energy, drive, enthusiasm, initiative, commitment, and professionalism - A strong aptitude for quickly building rapport with customers A self-starter attitude with solid organizational skills and attention to detail Strong written and verbal communication skills Strong technical acumen 2 years experience in contact center 2 years experience with Zendesk The Tekmetric Way At Tekmetric, we're building a culture where winning matters - not for ego, but because when our customers win, we win together. We move fast as a team, remain curious, and take full ownership of our results - no excuses, no finger-pointing. If you thrive in ambiguity, take initiative, and value honest feedback as a tool for growth, you'll feel right at home here. We're direct but respectful, ambitious yet grounded, and collaborative at every level. Everyone leads through impact and is encouraged to speak up, share ideas, challenge assumptions (even your manager's), and push for better outcomes. This is a place for builders, not bystanders. Success here requires focus, follow-through, and a willingness to roll up your sleeves - but, if you're motivated by meaningful work and real results, the experience is deeply rewarding. You'll join a team that cares about the work, supports one another, and isn't afraid to take smart risks to achieve bold goals. If that fires you up rather than intimidates you - we can't wait to meet you! Why You'll Love Working With Us Health & Wellness That Have You Covered: Enjoy the flexibility of remote work Competitive base salaries that reflect your value. Generous Paid Time Off, because we know you do your best work when you're well-rested. Support for every stage of life-with paid maternity, parental bonding, and medical leave for you or your loved ones. Comprehensive health benefits, including Medical, Dental, Vision, and Prescription coverage. For employee only, we offer plans that cover 100% of premiums and we cover 50% of costs for families. Prioritizing your mental health: get free, confidential counseling through our partnership with BetterHelp. Investing in Your Future (and Present): 401(k) Retirement Savings Plan with 100% employer match on contributions up to 6% - so your future self will thank you. Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) to make your money go further. Life and Accidental Death & Dismemberment (AD&D) Insurance for added peace of mind. Wellness on your terms: get up to $60/month toward fitness, mental health, or almost anything that helps you feel your best. After one year of employment, enjoy a $300 home office setup bonus to help make your space work for you. Keep growing with support for continuing education - we're invested in your development. Most importantly, we have a stellar team of coworkers, a really cool office, and lots of fun activities! Tekmetric is an equal opportunity employer. We hire hard working individuals, regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. We know that when our employees feel appreciated and included, they can be more creative, innovative and successful. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
    $30k-40k yearly est. Auto-Apply 60d+ ago

Learn more about consumer relations representative jobs