Consumer safety officer job description

CA Remote, Colorado Remote, Idaho Remote, NV Remote, Oregon Remote, WA RemoteFull-time40
JOB PURPOSE

Manage a portfolio of problem consumer borrowing relationships to maximize recovery to the bank through effective implementation of workout and liquidation strategies to mitigate loss.

ESSENTIAL DUTIES AND RESPONSIBILITIES

* Implement or assist in the development of timely workout action plans and effective follow up plans. Evaluate and document bank collateral position, and recommend alternative work out solutions as needed.
* Responsible for managing the collection activities on assigned accounts including broken payment follow up with borrowers, and presenting recommendation for resolutions to more senior workout officers or management.
* Direct legal actions, bankruptcy, foreclosure, and judgment processes, and repossession or replevin actions for the team's portfolio. Facilitate negotiation meetings with attorneys and borrowers.
* Analyze problem loans and make recommendations to foreclose, repossess, or liquidate collateral when applicable.
* Facilitate meetings with borrowers, guarantors, business bankers, and attorneys to negotiate workout plans.
* Assist other Consumer Special Assets Officers and other associates with assignments and projects.
* Negotiates settlements as required.
* Handles collections and charge-off accounts.
* Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities -- knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes.
* Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.
* Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, UDAAP, CFPB, Regulations CC and E, Bank Security and other regulations as applicable to this job description.
* May be asked to coach, mentor, or train others and teach coursework as subject matter expert.
* Actively learns, demonstrates, and fosters the Umpqua corporate culture in all actions and words.
* Takes personal initiative and is a positive example for others to emulate.
* Embraces our vision to become "The World's Greatest Bank."
* May perform other duties as assigned.

SUPERVISORY RESPONSIBILITIES: None

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

* Bachelor's Degree in Business/Finance, related field and/or equivalent experience.
* Generally, has 5+ years of experience in special assets, consumer lending, loan workout, foreclosure, loss mitigation, and recovery/liquidation required.
* Ability to manage complex consumer loan relationships.
* Possess strong consumer credit skills, with the ability to assess financial statements.
* Advanced knowledge of and experience in financial analysis, bankruptcy, workout, UCC, litigation, foreclosure or repossession of collateral.
* Ability to train and present to small or large audiences or has the interest in learning to train and present.
* Possess excellent interpersonal, written, verbal, organizational, negotiation, analytical, and decision-making skills.
* Ability to work at a high level of productivity and accuracy with limited supervision and ability to work in a team oriented, goal driven environment.
* Proficient in Word and Excel. Ability to learn in-house software quickly.
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PHYSICAL AND ENVIRONMENTAL DEMANDS

* Office environment -- no specific or unusual physical or environmental demands.
* Occasional travel.

Umpqua Bank is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, or disability. We maintain a drug-free workplace and may perform pre-employment substance abuse testing.

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