Consumer sales associate job description

At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we're one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
Job Description

Responsible for originating consumer loans, including but not limited to home equity loans and lines of credit and purpose finance for existing or prospective clients primarily via proactive, outbound and inbound calling efforts. Client opportunities are generated through U.S. Bank leads, multiple digital channels, internal referrals or independently sourced. Meets specific loan volume origination goals, which are established annually. Identifies lending solutions for new and existing clients based on their needs. Completes the loan origination by engaging customers in the application process using a digital application process when applicable. Responsible for post-closing follow-up connections with customers. Develops collaborative partnerships with Consumer Direct Mortgage Loan Originators and 24hr Banking team to best serve clients.

This position requires National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z. You will be subject to the required registration process, which includes a criminal background and credit check. Failure to meet or maintain any of the NMLS registration requirements, including maintaining a satisfactory criminal and credit record, may result in a rescission of your offer or termination of employment.

Basic Qualifications

* High school diploma or equivalent
* Three or more years of job-related, retail banking experience or a combination of lending/credit experience and commensurate training

Preferred Skills/Experience

* Comprehensive knowledge of all applicable bank and sales center policies, procedures and support systems
* Effective written and verbal communication skills to include professional telephone etiquette
* Strong customer service skills
* Strong sales aptitude
* Self-motivated with ability to achieve specific production goals
* Proven ability to learn and adapt to new information and technology platforms, and ability to teach customers how to use digital technology
* Effective problem-solving and active listening skills
* Experience in financial services and knowledge of financial services industry, products and solutions preferred

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.

Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting careers.usbank.com.

EEO is the Law

Applicants can learn more about the company's status as an equal opportunity employer by viewing the federal EEO is the Law poster.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

Due to legal requirements, U.S. Bank requires that the successful candidate hired for some positions be fully-vaccinated for COVID-19, absent being granted an accommodation due to a medical condition, pregnancy, or sincerely held religious belief or other legally required exemption. For these positions, as part of the conditional offer of employment, the successful candidate will be asked to provide proof of vaccination or approval for an accommodation or exemption upon hire.

_Windstream is considered an essential business and we are_ **_HIRING NOW_** _. As our company responds to COVID-19, the safety and wellbeing of our employees, customers, partners and communities is our top priority._
**$1450 Advance Commission Pay Out 1 st Month

* Salary**

**Consumer Direct Sales Specialist**

Windstream is a technology company that provides Internet, Phone, Digital TV, and Security solutions to consumers across the US and we are looking Consumer Direct Sales Specialist members to support our growth. Every new Consumer Direct Sales Specialist will receive comprehensive paid training where we will teach you everything you need to know about sales whether you are experienced or not. The Consumer Direct Sales Specialist is responsible for selling the appropriate mix of products using bundled solutions to new and existing customers.

Successful Sales People could 60-67K annually.

* base commission

+ Consumer Direct Sales Specialist have the ability to earn salary plus have the potential to earn **HIGH** commissions monthly.

+ We offer many benefits - paid training, paid time off, education assistance, health benefits, 401K, and many more!

**Essential job functions include** :

+ Completing orders timely to ensure accurate service, activation and billing.

+ Meeting product and service sales quotas.

+ Strong customer service and organizational skills required.

+ Selling Door to Door within the Windstream Service Territories.

+ Working Windstream Special Events

+ Ability to work outdoors in all adverse weather conditions

This position requires daily travel involving the use of a **company** **provided** **vehicle** , therefore a good driving history is a must.

**Desired qualifications:**

The candidate must have strong interpersonal skills and an understanding of Wireline sales and merchandising strategies. Previous sale experience is strongly preferred.

**DISCLAIMERS:**

* Must be an active employee at the time of payout. $1450 is 50% of 1 st bridge payment. 2 nd 50% of bridge will be paid during 2 nd month of employment. Scheduled repayment of advance will be applied if not employed for 12 consecutive months.

IND123

**Qualifications**

High School diploma or equivalent and 1-2 years experience. College hours or a college degree may be substituted for some experience as deemed appropriate. This is a safety sensitive position.

**Primary Location** : US-Georgia-Canton

**Work Locations** :

Canton GA 190 S Church St

190 S Church St PO Box 72

Canton 30114

**Job Category** : Sales

**EEO Statement:** : Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, gender identity, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.


Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer including minority/female/disability/veteran; Without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. Windstream is a drug-free workplace.

Harmless Harvest envisions a world where nutritious, clean, organic and healthy food and beverages are the standard rather than the exception; where all people involved in creating the product are treated with fairness; and the planet is treated harmlessly. We are focused on changing the world, and we are always looking for like-minded, wildly passionate people to help us to do this.
About the role

Our Consumer Experience Associate will be an integral part of the ecommerce and marketing team, directly impacting our consumers' brand loyalty and retention. The purpose of this role is to bolster consumer relationships by providing distinctive service, helping our consumers find value in our products and creating love for our company. By working directly with our consumers and interfacing with our fulfillment partners and teams across Harmless Harvest, you will serve as a key link for our ecommerce business. You will have the opportunity to improve our consumers' lifetime value and directly contribute to the growth of our products and company. This is the ideal position for a motivated person with a genuine interest in helping others, a strong desire to learn, advanced attention to detail, and a passion for driving Harmless Harvest brand loyalty.

What you'll be doing

Answer all incoming customer service tickets

Ability to adopt and uphold Harmless Harvest tone across all channels of communication

Develop scripts for frequently asked questions and quality issues to use and ensure seamless and consistent communication

Provide accurate, timely, information in oral, written, and electronic communication to both consumers and staff

Process and record all consumer & DTC inquiries and work with fulfillment & quality control teams to manage current issues and identify and address potential issues proactively.

Maintain weekly recaps on consumer and DTC inquiries

Resolve product or service problems by clarifying the customer's issue; consulting with Quality Assurance Team to identify the cause of the problem; expediting correction or adjustment; following up to ensure resolution

Remain educated and informed about all products and up to date on promotions or sales.

Add new products and macro responses to Zendesk upon launch for QA reporting purposes

Ability to work in both a team environment and as a sole contributor

Social media monitoring

Keep finger on the pulse: periodically checking social channels (Instagram, Facebook, Twitter) to engage with followers and escalate product issues)

On an everyday basis, identify issues, patterns and trends in consumer comments/inquiries and funnel information to the appropriate departments

Generate metrics reports using standardized tools and craft reports based on the data; assist in developing related recommendations

This is a part time role with about 20-25 hours/week

This role will require weekend availability

Requirements

2+ years as a customer service professional

Proficient in Microsoft Office (Word, Excel, PowerPoint, etc.)

Ecommerce experience (Shopify preferred)

Zendesk experience

Flexibility is a tenet of Harmless Harvest; we will provide as much flexibility as we can, but expect this role to sometimes work outside of “normal business hours” to match our consumers' schedules

Must be able to troubleshoot and perform critical thinking and problem solving on the job

Strong written and verbal communication

Exhibits patience and resilience in the face of problems and complicated inquiries

Ability to lift 20lbs

Nice to have:

Shopify experience

Community Management experience

Benefits

Join a passionate team that comes from all backgrounds

Copious amounts of free coconut water

Generous Paid Time Off and Company Holidays