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Become A Consumer Sales Representative

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Working As A Consumer Sales Representative

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $32,802

    Average Salary

What Does A Consumer Sales Representative Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Consumer Sales Representative

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Consumer Sales Representative jobs

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Consumer Sales Representative Career Paths

Consumer Sales Representative
Sales Manager Operations Manager General Manager
Account Manager
5 Yearsyrs
Office Manager Accounts Payable Clerk Staff Accountant
Accounting Manager
7 Yearsyrs
Business Sales Representative Sales Consultant Sales Manager
Branch Manager
6 Yearsyrs
Account Executive Sales Manager
Business Development Manager
9 Yearsyrs
Technical Support Technician Driver Call Center Representative
Call Center Manager
6 Yearsyrs
Account Manager Sales Manager
Director Of Sales
10 Yearsyrs
Inside Sales Representative Outside Sales Representative Account Executive
District Sales Manager
7 Yearsyrs
Office Manager Operations Manager
General Manager
7 Yearsyrs
Sales Consultant Specialist Business Analyst
Information Technology Manager
8 Yearsyrs
Technical Support Technician Technician Sales Consultant
Internet Sales Manager
6 Yearsyrs
Account Executive Marketing Manager
Marketing Director
7 Yearsyrs
Sales Manager General Manager Account Executive
Marketing Manager
6 Yearsyrs
Business Sales Representative District Sales Manager Sales Manager
Office Manager
5 Yearsyrs
Specialist Analyst Business Analyst
Product Manager
7 Yearsyrs
Service Representative Account Executive Sales Manager
Regional Sales Manager
9 Yearsyrs
Specialist Security Officer Account Manager
Sales Account Manager
6 Yearsyrs
Sales Consultant Senior Sales Representative Sales Manager
Sales And Marketing Manager
6 Yearsyrs
Account Manager Account Executive
Sales Manager
5 Yearsyrs
Service Representative Account Manager
Senior Account Manager
7 Yearsyrs
Inside Sales Representative Account Manager Account Executive
Territory Manager
7 Yearsyrs
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Average Length of Employment
Customs Consultant 2.6 years
Agent 2.1 years
Representative 2.1 years
Consumer Advocate 2.1 years
Service Associate 2.1 years
Sales Agent 2.0 years
Customer Advisor 1.9 years
Customer Associate 1.8 years
Phone Sales 1.8 years
Top Employers Before
Cashier 7.0%
Supervisor 3.1%
Internship 2.5%
Server 2.5%
Manager 2.3%
Top Employers After
Cashier 4.4%
Specialist 3.0%
Manager 2.8%

Consumer Sales Representative Demographics

Gender

Female

61.6%

Male

36.5%

Unknown

1.9%
Ethnicity

White

80.3%

Hispanic or Latino

11.5%

Asian

6.2%

Unknown

1.4%

Black or African American

0.6%
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Languages Spoken

Spanish

62.8%

French

7.0%

Arabic

7.0%

Italian

4.7%

Portuguese

2.3%

Chinese

2.3%

German

2.3%

Bosnian

2.3%

Japanese

2.3%

Mandarin

2.3%

Tagalog

2.3%

Hmong

2.3%
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Consumer Sales Representative Education

Schools

University of Phoenix

18.8%

Liberty University

6.8%

Middle Tennessee State University

6.0%

Strayer University

6.0%

Texas State University

5.1%

East Tennessee State University

4.3%

Erie Community College

4.3%

University of Texas at Austin

4.3%

Southern New Hampshire University

4.3%

Kaplan University

4.3%

Genesee Community College

4.3%

Capella University

4.3%

Nash Community College

3.4%

East Carolina University

3.4%

El Paso Community College

3.4%

Tennessee State University

3.4%

Pace University - New York

3.4%

University of Texas at San Antonio

3.4%

Southern Illinois University Edwardsville

3.4%

Bristol Community College

3.4%
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Majors

Business

32.3%

Marketing

7.9%

Psychology

6.3%

Criminal Justice

5.0%

Management

4.8%

Communication

4.8%

Accounting

4.8%

General Studies

4.0%

Health Care Administration

4.0%

Nursing

3.6%

Liberal Arts

3.2%

Human Resources Management

2.8%

Education

2.2%

English

2.2%

Legal Support Services

2.2%

Computer Information Systems

2.2%

Biology

2.0%

Economics

1.8%

Political Science

1.8%

Finance

1.8%
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Degrees

Bachelors

42.7%

Other

28.4%

Associate

11.1%

Masters

10.5%

Certificate

3.9%

Diploma

2.1%

Doctorate

0.8%

License

0.5%
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Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills for A Consumer Sales Representative

CustomerServiceInboundCallsInternetDataEntryPhoneCallsMonthlySalesQuotasOutboundCallsMonthlySalesGoalsCustomerInquiriesEnsureCustomerSatisfactionConsumerSalesHighVolumeProductKnowledgeNewCustomersCustomerComplaintsCommunicationSkillsCreditCardBillingSystemCustomerAccountsConsumerComplaints

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Top Consumer Sales Representative Skills

  1. Customer Service
  2. Inbound Calls
  3. Internet
You can check out examples of real life uses of top skills on resumes here:
  • Staff customer service and team moral management.
  • Developed customer relationships by taking inbound calls for service, sales, and billing.
  • Utilized technical knowledge of cable, phone, and internet setups to resolve customer problems in a timely fashion.
  • Conducted data entry and overall office operations.
  • Trouble shoots consumer related issue * Knowledge of all product warranties * Customer Service thru phone calls and organized files

Top Consumer Sales Representative Employers

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Consumer Sales Representative Videos

A Day In The Life Of A CBD Account Manager At Procter & Gamble Canada

How to handle a door-to-door sales pitch

Career Advice on becoming a Sales and Marketing Manager by Sarah B (Full Version)

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