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Become A Consumer Sales Representative

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Working As A Consumer Sales Representative

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $32,802

    Average Salary

What Does A Consumer Sales Representative Do At Iowa Employer

* WHAT IS A CABLE SALES REPRESENTATIVE AND WHAT DO THEY DO?In this role, you will be responsible for handling outbound sales inquiries using state-of-the-art contact center technology and customer experience methodology.
* As a highly trained expert on products, technology, and business process you will work on behalf of some of the most recognized brands in the world.
* This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure best in class customer experience.
* In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.
* In addition to being an all-around great asset to the team, our customer care representatives are responsible for the following tasks.
* Listen to and resolve customer issuesUtilize systems and technology to complete account management tasksRecognize sales opportunity and apply sales skills to upgrade customersExplain and position products and process when interacting with customersAppropriately escalate customer dissatisfactionEnsure first call resolution through problems solving and effective call handling

What Does A Consumer Sales Representative Do At Advantage Solutions

* Driving product sales in-store through customer interaction
* Educating customers and retail associates on the product
* Product demonstration, merchandising
* Professionally representing Advantage Solutions and our clients at all times
* Maintaining knowledge of our client’s consumer electronic products
* Complete paid e-learning requirements
* Attends regularly scheduled conference calls
* Collecting data via call reports for our client

What Does A Consumer Sales Representative Do At Advantage Solutions

Driving product sales in-store through customer interactionEducating customers and retail associates on the productProduct demonstration, merchandisingProfessionally representing Advantage Solutions and our clients at all timesMaintaining knowledge of our client&rsquo

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How To Become A Consumer Sales Representative

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.


Customer service representatives typically need a high school diploma.


Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Consumer Sales Representative jobs

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Top Skills for A Consumer Sales Representative


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Top Consumer Sales Representative Skills

  1. Customer Service
  2. Inbound Calls
  3. Internet
You can check out examples of real life uses of top skills on resumes here:
  • Staff customer service and team moral management.
  • Developed customer relationships by taking inbound calls for service, sales, and billing.
  • Utilized technical knowledge of cable, phone, and internet setups to resolve customer problems in a timely fashion.
  • Conducted data entry and overall office operations.
  • Trouble shoots consumer related issue * Knowledge of all product warranties * Customer Service thru phone calls and organized files

Top Consumer Sales Representative Employers

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Consumer Sales Representative Videos

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