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Consumer sales representative skills for your resume and career

Updated January 8, 2025

6 min read

Quoted experts

Dr. Marty Frost,

Dr. Marty Frost

Consumer sales representative example skills

Below we've compiled a list of the most critical consumer sales representative skills. We ranked the top skills for consumer sales representatives based on the percentage of resumes they appeared on. For example, 40.4% of consumer sales representative resumes contained broadband as a skill. Continue reading to find out what skills a consumer sales representative needs to be successful in the workplace.

15 consumer sales representative skills for your resume and career

1. Broadband

Here's how consumer sales representatives use broadband:

Receive inbound calls from Clear Wire broadband users and overcome issues and concerns in order to avoid customer cancellations.
Increased revenues through up-selling and cross-selling video, broadband Internet, wireless, and telephony services to existing customers.

2. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how consumer sales representatives use product knowledge:

Conducted product knowledge training sessions to educate customers about products being distributed.
Ensured consumer files were accurate and in compliance with FDA regulations Provided product knowledge and user support in response to consumer inquiries

3. Inbound Calls

Here's how consumer sales representatives use inbound calls:

Call center based environment averaging 95-100 inbound calls a day & consistently delivered high quality service in fast-paced environment.
Received inbound calls related to residential telephone services.

4. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how consumer sales representatives use outbound calls:

Conducted outbound calls to remind members of their weekly transmissions and to retain members to the panel.
Develop revenue by actively completing outbound calls to Consumers in order to meet sales objectives.

5. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how consumer sales representatives use data entry:

Collected weekly visual Market Intelligence Reports and entered accurate data entry daily.
Conducted data entry and overall office operations.

6. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how consumer sales representatives use phone calls:

Take consumer and retailer phone calls in reference to warranty replacements, part orders, and provide product/service information.
Received and answered consumer phone calls, emails and correspondence relative to product information and product complaints.

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7. Consumer Complaints

Consumer Complaints are dissatisfactions expressed by customers for a product or service either directly to the organization or indirectly through a business bureau. Among the reasons for a complaint include product faulty, bad customer service, and long follow-ups on inquiries. Companies view consumer complaints as feedbacks to improve business performance.

Here's how consumer sales representatives use consumer complaints:

Conducted in-depth investigations, resolved consumer complaints, and created procedures to prevent recurring issues
Investigated issues such as consumer complaints or inquiries regarding Landlord/Tenant Security Deposits.

8. Consumer Inquiries

Here's how consumer sales representatives use consumer inquiries:

Handled consumer inquiries and complaints regarding Mattel products and policies and responded to consumer correspondence.
Create and update all international contacts for all consumer inquiries requiring international information.

9. Excellent Interpersonal

Here's how consumer sales representatives use excellent interpersonal:

Provided excellent interpersonal, verbal and written communications skills and attention to detail.
Utilized excellent interpersonal and customer service skills.

10. CRM

CRM stands for Customer relationship management and it is a complete process through which a business or organization monitors and administers its interactions with the customers. A process in which large amounts of data are collected through marketing via a company's website, polls, surveys, and other social media applications. The basic goal of CRM is to target the right audience for their product, and then fulfill their needs, to increase the sales and revenue of the company.

Here's how consumer sales representatives use crm:

Maintain call center database by entering information through CRM Administrator ticketing system.
Use of Customer Relationship Management (CRM) database for input and output of customer information.

11. Customer Relationships

Customer relationships are the interactions and efforts made by a company to improve its customer service. Customer relationships cover not just all of the essential roles performed by customer support, but also the initiatives made before and after the interaction with a customer.

Here's how consumer sales representatives use customer relationships:

Established, nurtured and strengthened customer relationships by instilling a strong customer commitment by company to the customer.
Developed ongoing customer relationships and enhanced future sales through cold calling.

12. Loan Applications

A loan application is a form of request presented by a person to a financial institution for the approval of a loan. This application form carries detailed information regarding the petitioner's identification information, financial competence, and sources of income that indicate whether he can return the loan back or not.

Here's how consumer sales representatives use loan applications:

Interviewed consumer loan applications, performed credit analysis, and made recommendations for credit granting decisions.
Establish loan applications, obtain credit reports and make recommendations for approval or disapproval of loan applications.

13. Customer Inquiries

Here's how consumer sales representatives use customer inquiries:

Responded to customer inquiries and directed customers to company resources for information.
Resolved customer inquiries regarding billing product and service information.

14. Customer Care

Customer care, also known as customer service, is a one-to-one interaction between the consumer of a company and its representative.

Here's how consumer sales representatives use customer care:

Balance customer care along with personal goals in a fast paced environment.
Mentor Customer Care Representative on how to improve their quality with constructive feedback Manage by walking around.

15. Computer System

Here's how consumer sales representatives use computer system:

Navigate internal computer system to look up customer information and or update information.
Guided customers in computer system purchases while providing technical information.

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What skills help Consumer Sales Representatives find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What soft skills should all consumer sales representatives possess?

Dr. Marty Frost

Professor and Chair, SUNY Plattsburgh

An engaging personality, coupled with a "can-do" attitude, creates a very positive first impression in any new professional. Confidence in one's ability, as well as the competence to complete the work successfully and on time, are important. Demonstrating reliability, dependability, punctuality, along with working cooperatively with one's colleagues, are also not to be underestimated.

What hard/technical skills are most important for consumer sales representatives?

Dr. Marty Frost

Professor and Chair, SUNY Plattsburgh

Being current in one's content area within the profession is the baseline "must-have," coupled with the professional competence to exceed others' expectations are important starting points. Because the FCS profession encompasses many different areas of expertise, gaining in-depth training in several areas will increase one's marketability.

What skills stand out on consumer sales representative resumes?

Dr. Marty Frost

Professor and Chair, SUNY Plattsburgh

An academic background that includes a broad, generalist knowledge base and skill set provides a strong professional foundation in the FCS field. In addition to a comprehensive FCS academic background, demonstrating one's ability in a variety of professional capacities will highlight one's professional strengths. Previous experience teaching or working with young people in either a school setting, human services agency, or a program setting demonstrates one's flexibility in their career. Likewise, working with adults, either in a teaching capacity or in a specific community FCS program area, shows variety in one's career trajectory. To expand one's career opportunities, participating in a post-baccalaureate FCS-focused professional internship could also provide a competitive edge in the job market.

What consumer sales representative skills would you recommend for someone trying to advance their career?

Frederik Beuk

Associate Professor of Marketing, University of Akron

Digital Literacy and AI are obviously on everybody's mind. The benefit for early career professionals is that these are skills they can use to differentiate themselves from more established professionals. Embrace these tools. At the same time, being an authentic storyteller that helps buyers envision the potential of your solutions can be an extremely powerful skill.

What technical skills for a consumer sales representative stand out to employers?

Dr. Matteo Cantarello Ph.D.

Visiting Assistant Professor of Hispanic Studies, William & Mary

Programming has become an asset within the humanities, too. Even though hires of digital humanists are still limited in number (at least within my discipline), they are probably destined to increase in the near future. Also, flexibility and versatility with respect to teaching are also highly marketable. Any candidate who has experience with in-person, hybrid, and online courses and who has degrees, titles, and certificates that demonstrate that is extremely appreciated on the academic job market.

Do you want to know more?

List of consumer sales representative skills to add to your resume

The most important skills for a consumer sales representative resume and required skills for a consumer sales representative to have include:

Broadband
Product Knowledge
Inbound Calls
Outbound Calls
Data Entry
Phone Calls
Consumer Complaints
Consumer Inquiries
Excellent Interpersonal
CRM
Customer Relationships
Loan Applications
Customer Inquiries
Customer Care
Computer System
Consumer Contacts

Product Issues
Customer Satisfaction
Sales Process
Problem Resolution
Sales Objectives
Customer Complaints
Product Line
Customer Accounts
Payment Arrangements
Customer Calls
Warranty Claims
Credit Card
Telephone Calls
Consumer Issues
Comprehensive Knowledge
Consumer Loans

Consumer Products
Consumer Calls
Retail Store
Technical Issues
Customer Retention
Sales Strategies
Customer Issues
Call Handling
Billing Issues
Billing System
Credit Reports
Customer Interaction
Upselling
Billing Inquiries
Sales Floor
Sprint

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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