There is more than meets the eye when it comes to being a consumer service representative. For example, did you know that they make an average of $15.84 an hour? That's $32,944 a year! Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.

What Does a Consumer Service Representative Do

There are certain skills that many consumer service representatives have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.

How To Become a Consumer Service Representative

If you're interested in becoming a consumer service representative, one of the first things to consider is how much education you need. We've determined that 46.5% of consumer service representatives have a bachelor's degree. In terms of higher education levels, we found that 4.3% of consumer service representatives have master's degrees. Even though most consumer service representatives have a college degree, it's possible to become one with only a high school degree or GED.

Top Consumer Service Representative Jobs Near You

Consumer Service Representative Career Paths

Average Salary for a Consumer Service Representative

Consumer Service Representatives in America make an average salary of $32,944 per year or $16 per hour. The top 10 percent makes over $40,000 per year, while the bottom 10 percent under $26,000 per year.
Average Consumer Service Representative Salary
$32,944 Yearly
$15.84 hourly
$26,000
10 %
$32,000
Median
$40,000
90 %

What Am I Worth?

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How To Become a Consumer Service Representative
How To Become a Consumer Service Representative Career Overview

States With The Most Consumer Service Representative Jobs

Mouse over a state to see the number of active consumer service representative jobs in each state. The darker areas on the map show where consumer service representatives earn the highest salaries across all 50 states.

Average Salary: Job Openings:

Number Of Consumer Service Representative Jobs By State

RankStateNumber of JobsAverage Salary
1Texas7,460$31,710
2California7,241$30,424
3Florida6,249$27,192
4Illinois4,427$36,313
5Ohio4,191$35,767
6Pennsylvania4,102$31,812
7New York3,616$32,379
8Georgia3,456$27,014
9North Carolina3,425$29,744
10Michigan2,851$35,595
11Virginia2,688$34,790
12Indiana2,661$31,469
13Arizona2,559$27,665
14Minnesota2,386$32,525
15New Jersey2,291$32,706
16Massachusetts2,264$32,291
17Missouri2,263$28,946
18Tennessee2,211$29,234
19Colorado1,837$40,948
20Iowa1,834$33,643
21Kentucky1,782$27,209
22Wisconsin1,781$29,959
23Maryland1,753$33,566
24South Carolina1,745$34,699
25Alabama1,592$29,399
26Washington1,534$36,220
27Louisiana1,298$29,127
28Oklahoma1,283$26,053
29Kansas1,176$29,491
30Mississippi1,077$22,496
31Utah987$27,640
32Connecticut941$32,548
33Oregon932$38,097
34Maine907$28,220
35Nebraska887$33,285
36New Mexico812$26,609
37Nevada798$29,859
38West Virginia769$27,489
39Arkansas758$32,494
40New Hampshire682$29,147
41Idaho605$30,432
42Montana546$30,202
43North Dakota497$32,908
44South Dakota447$27,638
45Rhode Island384$34,218
46Delaware365$31,441
47Hawaii282$37,615
48Wyoming257$33,896
49Alaska195$39,124
50Vermont183$33,423

Consumer Service Representative Education

Consumer Service Representative Majors

31.0 %

Consumer Service Representative Degrees

Bachelors

46.5 %

Associate

22.6 %

High School Diploma

15.8 %

Top Skills For a Consumer Service Representative

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 16.2% of consumer service representatives listed consumer service on their resume, but soft skills such as communication skills and computer skills are important as well.

Choose From 10+ Customizable Consumer Service Representative Resume templates

Zippia allows you to choose from different easy-to-use Consumer Service Representative templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Consumer Service Representative resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

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Consumer Service Representative Resume
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Consumer Service Representative Resume
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Consumer Service Representative Resume
Consumer Service Representative Resume
Consumer Service Representative Resume

Consumer Service Representative Demographics

Consumer Service Representative Gender Distribution

Female
Female
65%
Male
Male
36%

After extensive research and analysis, Zippia's data science team found that:

  • Among consumer service representatives, 64.5% of them are women, while 35.5% are men.

  • The most common race/ethnicity among consumer service representatives is White, which makes up 62.8% of all consumer service representatives.

  • The most common foreign language among consumer service representatives is Spanish at 67.7%.

Online Courses For Consumer Service Representative That You May Like

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Customer Service & Support For Customer Service Executives
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Learn Customer Service Skills & Provide Excellent Customer Support, Customer Experience & How To Manage Upset Customers...

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This course is designed to help learners sell their products, goods and services to Chinese consumers. To achieve this goal, the course will use evidence-based research in psychology, economics, legal studies and marketing to help learners understand the historical, economic and legal contexts of doing business in China and the behavioral characteristics of Chinese consumers. The course will cover topics in Chinese and global marketing, Chinese consumers, institutional and cultural influence on...

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Customer service, customer support, and customer experience training. Loyal clients through world-class customer service...

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Top Consumer Service Representative Employers

Most Common Employers For Consumer Service Representative

RankCompanyAverage SalaryHourly RateJob Openings
1Bankers Trust Company$34,836$16.7516
2P&G$34,572$16.628
3Nintendo$34,153$16.4261
4General Dynamics$34,004$16.3515
5PlayStation$33,905$16.308
6Maximus$33,500$16.1122
7AT&T$33,470$16.0912
8Timberland$33,403$16.069
9Kimberly-Clark$33,361$16.0411
10Bank of America$33,202$15.9622

Consumer Service Representative Videos