What is a Consumer Service Representative?
There is more than meets the eye when it comes to being a consumer service representative. For example, did you know that they make an average of $15.84 an hour? That's $32,944 a year! Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.
What Does a Consumer Service Representative Do
There are certain skills that many consumer service representatives have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.
How To Become a Consumer Service Representative
If you're interested in becoming a consumer service representative, one of the first things to consider is how much education you need. We've determined that 46.5% of consumer service representatives have a bachelor's degree. In terms of higher education levels, we found that 4.3% of consumer service representatives have master's degrees. Even though most consumer service representatives have a college degree, it's possible to become one with only a high school degree or GED.
Consumer Service Representative Career Paths
In addition to switching up your job search, it might prove helpful to look at a career path for your specific job. Now, what's a career path you ask? Well, it's practically a map that shows how you might advance from one job title to another. Our career paths are especially detailed with salary changes. So, for example, if you started out with the role of service representative you might progress to a role such as account executive eventually. Later on in your career, you could end up with the title account manager.
Average Salary for a Consumer Service Representative
What Am I Worth?
States With The Most Consumer Service Representative Jobs
Mouse over a state to see the number of active consumer service representative jobs in each state. The darker areas on the map show where consumer service representatives earn the highest salaries across all 50 states.
Number Of Consumer Service Representative Jobs By State
| Rank | State | Number of Jobs | Average Salary |
|---|---|---|---|
| 1 | Texas | 7,460 | $31,710 |
| 2 | California | 7,241 | $30,424 |
| 3 | Florida | 6,249 | $27,192 |
| 4 | Illinois | 4,427 | $36,313 |
| 5 | Ohio | 4,191 | $35,767 |
| 6 | Pennsylvania | 4,102 | $31,812 |
| 7 | New York | 3,616 | $32,379 |
| 8 | Georgia | 3,456 | $27,014 |
| 9 | North Carolina | 3,425 | $29,744 |
| 10 | Michigan | 2,851 | $35,595 |
| 11 | Virginia | 2,688 | $34,790 |
| 12 | Indiana | 2,661 | $31,469 |
| 13 | Arizona | 2,559 | $27,665 |
| 14 | Minnesota | 2,386 | $32,525 |
| 15 | New Jersey | 2,291 | $32,706 |
| 16 | Massachusetts | 2,264 | $32,291 |
| 17 | Missouri | 2,263 | $28,946 |
| 18 | Tennessee | 2,211 | $29,234 |
| 19 | Colorado | 1,837 | $40,948 |
| 20 | Iowa | 1,834 | $33,643 |
| 21 | Kentucky | 1,782 | $27,209 |
| 22 | Wisconsin | 1,781 | $29,959 |
| 23 | Maryland | 1,753 | $33,566 |
| 24 | South Carolina | 1,745 | $34,699 |
| 25 | Alabama | 1,592 | $29,399 |
| 26 | Washington | 1,534 | $36,220 |
| 27 | Louisiana | 1,298 | $29,127 |
| 28 | Oklahoma | 1,283 | $26,053 |
| 29 | Kansas | 1,176 | $29,491 |
| 30 | Mississippi | 1,077 | $22,496 |
| 31 | Utah | 987 | $27,640 |
| 32 | Connecticut | 941 | $32,548 |
| 33 | Oregon | 932 | $38,097 |
| 34 | Maine | 907 | $28,220 |
| 35 | Nebraska | 887 | $33,285 |
| 36 | New Mexico | 812 | $26,609 |
| 37 | Nevada | 798 | $29,859 |
| 38 | West Virginia | 769 | $27,489 |
| 39 | Arkansas | 758 | $32,494 |
| 40 | New Hampshire | 682 | $29,147 |
| 41 | Idaho | 605 | $30,432 |
| 42 | Montana | 546 | $30,202 |
| 43 | North Dakota | 497 | $32,908 |
| 44 | South Dakota | 447 | $27,638 |
| 45 | Rhode Island | 384 | $34,218 |
| 46 | Delaware | 365 | $31,441 |
| 47 | Hawaii | 282 | $37,615 |
| 48 | Wyoming | 257 | $33,896 |
| 49 | Alaska | 195 | $39,124 |
| 50 | Vermont | 183 | $33,423 |
Top Skills For a Consumer Service Representative
The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 16.2% of consumer service representatives listed consumer service on their resume, but soft skills such as communication skills and computer skills are important as well.
Choose From 10+ Customizable Consumer Service Representative Resume templates
Zippia allows you to choose from different easy-to-use Consumer Service Representative templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Consumer Service Representative resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.
Consumer Service Representative Demographics
Consumer Service Representative Gender Distribution
After extensive research and analysis, Zippia's data science team found that:
- Among consumer service representatives, 64.5% of them are women, while 35.5% are men.
- The most common race/ethnicity among consumer service representatives is White, which makes up 62.8% of all consumer service representatives.
- The most common foreign language among consumer service representatives is Spanish at 67.7%.
Online Courses For Consumer Service Representative That You May Like
Learn Customer Service Skills & Provide Excellent Customer Support, Customer Experience & How To Manage Upset Customers...
This course is designed to help learners sell their products, goods and services to Chinese consumers. To achieve this goal, the course will use evidence-based research in psychology, economics, legal studies and marketing to help learners understand the historical, economic and legal contexts of doing business in China and the behavioral characteristics of Chinese consumers. The course will cover topics in Chinese and global marketing, Chinese consumers, institutional and cultural influence on...
Customer service, customer support, and customer experience training. Loyal clients through world-class customer service...
How Do Consumer Service Representative Rate Their Jobs?
Top Consumer Service Representative Employers
Most Common Employers For Consumer Service Representative
| Rank | Company | Average Salary | Hourly Rate | Job Openings |
|---|---|---|---|---|
| 1 | Bankers Trust Company | $34,836 | $16.75 | 16 |
| 2 | P&G | $34,572 | $16.62 | 8 |
| 3 | Nintendo | $34,153 | $16.42 | 61 |
| 4 | General Dynamics | $34,004 | $16.35 | 15 |
| 5 | PlayStation | $33,905 | $16.30 | 8 |
| 6 | Maximus | $33,500 | $16.11 | 22 |
| 7 | AT&T | $33,470 | $16.09 | 12 |
| 8 | Timberland | $33,403 | $16.06 | 9 |
| 9 | Kimberly-Clark | $33,361 | $16.04 | 11 |
| 10 | Bank of America | $33,202 | $15.96 | 22 |
Consumer Service Representative Videos
