There is more than meets the eye when it comes to being a consumer service representative. For example, did you know that they make an average of $14.78 an hour? That's $30,751 a year!
Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.
There are certain skills that many consumer service representatives have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.
When it comes to the most important skills required to be a consumer service representative, we found that a lot of resumes listed 20.3% of consumer service representatives included customer service, while 12.8% of resumes included consumer service, and 8.2% of resumes included product information. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the consumer service representative job title. But what industry to start with? Most consumer service representatives actually find jobs in the retail and manufacturing industries.
If you're interested in becoming a consumer service representative, one of the first things to consider is how much education you need. We've determined that 37.4% of consumer service representatives have a bachelor's degree. In terms of higher education levels, we found that 6.1% of consumer service representatives have master's degrees. Even though some consumer service representatives have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a consumer service representative. When we researched the most common majors for a consumer service representative, we found that they most commonly earn bachelor's degree degrees or high school diploma degrees. Other degrees that we often see on consumer service representative resumes include associate degree degrees or master's degree degrees.
You may find that experience in other jobs will help you become a consumer service representative. In fact, many consumer service representative jobs require experience in a role such as customer service representative. Meanwhile, many consumer service representatives also have previous career experience in roles such as cashier or sales associate.
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In addition to switching up your job search, it might prove helpful to look at a career path for your specific job. Now, what's a career path you ask? Well, it's practically a map that shows how you might advance from one job title to another. Our career paths are especially detailed with salary changes. So, for example, if you started out with the role of service representative you might progress to a role such as account executive eventually. Later on in your career, you could end up with the title account manager.
Tell us your goals and we'll match you with the rights job to get there.
Use Zippia's Salary Calculator to see how your pay matches up.
The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 20.3% of consumer service representatives listed customer service on their resume, but soft skills such as communication skills and computer skills are important as well.