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Working as a Consumer Service Representative

There is more than meets the eye when it comes to being a consumer service representative. For example, did you know that they make an average of $14.78 an hour? That's $30,751 a year!

Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.

What Does a Consumer Service Representative Do

There are certain skills that many consumer service representatives have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.

When it comes to the most important skills required to be a consumer service representative, we found that a lot of resumes listed 20.3% of consumer service representatives included customer service, while 12.8% of resumes included consumer service, and 8.2% of resumes included product information. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the consumer service representative job title. But what industry to start with? Most consumer service representatives actually find jobs in the retail and manufacturing industries.

How To Become a Consumer Service Representative

If you're interested in becoming a consumer service representative, one of the first things to consider is how much education you need. We've determined that 37.4% of consumer service representatives have a bachelor's degree. In terms of higher education levels, we found that 6.1% of consumer service representatives have master's degrees. Even though some consumer service representatives have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a consumer service representative. When we researched the most common majors for a consumer service representative, we found that they most commonly earn bachelor's degree degrees or high school diploma degrees. Other degrees that we often see on consumer service representative resumes include associate degree degrees or master's degree degrees.

You may find that experience in other jobs will help you become a consumer service representative. In fact, many consumer service representative jobs require experience in a role such as customer service representative. Meanwhile, many consumer service representatives also have previous career experience in roles such as cashier or sales associate.

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Average Salary$30,751
Job Growth Rate-2%

Consumer Service Representative Career Paths

Top Careers Before Consumer Service Representative

Cashier
14.2 %

Top Careers After Consumer Service Representative

Cashier
9.7 %

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Consumer Service Representative

Consumer Service Representatives in America make an average salary of $30,751 per year or $15 per hour. The top 10 percent makes over $33,000 per year, while the bottom 10 percent under $28,000 per year.
Average Salary
$30,751

Best Paying Cities

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Recently Added Salaries

Job TitleCompanyCompanyStart DateSalary
Consumer Service REP
Consumer Service REP
On Time Staffing
On Time Staffing
01/25/2021
01/25/2021
$33,39201/25/2021
$33,392
Consumer Services Representative
Consumer Services Representative
Randstad
Randstad
12/23/2020
12/23/2020
$33,39212/23/2020
$33,392
Consumer Service REP
Consumer Service REP
On Time Staffing
On Time Staffing
12/22/2020
12/22/2020
$33,39212/22/2020
$33,392
Consumer Service Representative
Consumer Service Representative
Aerotek
Aerotek
12/17/2020
12/17/2020
$28,17512/17/2020
$28,175
Consumer Service REP
Consumer Service REP
On Time Staffing
On Time Staffing
11/23/2020
11/23/2020
$33,39211/23/2020
$33,392

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Consumer Service Representative Demographics

Gender

female

61.9 %

male

32.7 %

unknown

5.4 %

Ethnicity

White

62.2 %

Hispanic or Latino

17.3 %

Black or African American

9.6 %

Foreign Languages Spoken

Spanish

67.7 %

French

19.4 %

Russian

6.5 %
See More Demographics

Consumer Service Representative Education

Degrees

Bachelors

37.4 %

High School Diploma

21.9 %

Associate

19.3 %
Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills For a Consumer Service Representative

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 20.3% of consumer service representatives listed customer service on their resume, but soft skills such as communication skills and computer skills are important as well.

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Top Consumer Service Representative Employers

1. Nintendo
4.3
Avg. Salary: 
$30,613
Consumer Service Representatives Hired: 
60+
2. LivingSocial Inc.
4.4
Avg. Salary: 
$31,304
Consumer Service Representatives Hired: 
40+
3. Maximus
4.4
Avg. Salary: 
$31,043
Consumer Service Representatives Hired: 
25+
4. Bank of America
4.8
Avg. Salary: 
$30,566
Consumer Service Representatives Hired: 
22+
5. Unilever
4.8
Avg. Salary: 
$32,727
Consumer Service Representatives Hired: 
19+
6. Remington Arms
4.3
Avg. Salary: 
$31,009
Consumer Service Representatives Hired: 
19+

Consumer Service Representative Videos

Updated October 2, 2020