There is more than meets the eye when it comes to being a consumer service representative. For example, did you know that they make an average of $15.84 an hour? That's $32,944 a year! Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.
There are certain skills that many consumer service representatives have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.
If you're interested in becoming a consumer service representative, one of the first things to consider is how much education you need. We've determined that 46.5% of consumer service representatives have a bachelor's degree. In terms of higher education levels, we found that 4.3% of consumer service representatives have master's degrees. Even though most consumer service representatives have a college degree, it's possible to become one with only a high school degree or GED.
In addition to switching up your job search, it might prove helpful to look at a career path for your specific job. Now, what's a career path you ask? Well, it's practically a map that shows how you might advance from one job title to another. Our career paths are especially detailed with salary changes. So, for example, if you started out with the role of service representative you might progress to a role such as account executive eventually. Later on in your career, you could end up with the title account manager.
What Am I Worth?
Mouse over a state to see the number of active consumer service representative jobs in each state. The darker areas on the map show where consumer service representatives earn the highest salaries across all 50 states.
|Rank||State||Number of Jobs||Average Salary|
The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 16.2% of consumer service representatives listed consumer service on their resume, but soft skills such as communication skills and computer skills are important as well.
Zippia allows you to choose from different easy-to-use Consumer Service Representative templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Consumer Service Representative resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.
After extensive research and analysis, Zippia's data science team found that:
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|Rank||Company||Average Salary||Hourly Rate||Job Openings|
|1||Bankers Trust Company||$34,836||$16.75||16|
|10||Bank of America||$33,202||$15.96||22|