Consumer Service Representative Overview

There are certain skills that many consumer service representatives have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.

When it comes to the most important skills required to be a consumer service representative, we found that a lot of resumes listed 20.3% of consumer service representatives included customer service, while 12.8% of resumes included consumer service, and 8.2% of resumes included product information. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the consumer service representative job title. But what industry to start with? Most consumer service representatives actually find jobs in the retail and manufacturing industries.

If you're interested in becoming a consumer service representative, one of the first things to consider is how much education you need. We've determined that 37.4% of consumer service representatives have a bachelor's degree. In terms of higher education levels, we found that 6.1% of consumer service representatives have master's degrees. Even though some consumer service representatives have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a consumer service representative. When we researched the most common majors for a consumer service representative, we found that they most commonly earn bachelor's degree degrees or high school diploma degrees. Other degrees that we often see on consumer service representative resumes include associate degree degrees or master's degree degrees.

You may find that experience in other jobs will help you become a consumer service representative. In fact, many consumer service representative jobs require experience in a role such as customer service representative. Meanwhile, many consumer service representatives also have previous career experience in roles such as cashier or sales associate.