Consumer service representative demographics and statistics in the US
Consumer service representative demographics research summary. Zippia estimates consumer service representative demographics and statistics in the United States by using a database of 30 million profiles. Our consumer service representative estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about consumer service representatives after extensive research and analysis:
- There are over 427,140 consumer service representatives currently employed in the United States.
- 64.5% of all consumer service representatives are women, while 35.5% are men.
- The average consumer service representative age is 40 years old.
- The most common ethnicity of consumer service representatives is White (57.9%), followed by Hispanic or Latino (18.5%), Black or African American (10.3%) and Asian (7.2%).
- In 2022, women earned 97% of what men earned.
- 7% of all consumer service representatives are LGBT.
- Consumer service representatives are 61% more likely to work at private companies in comparison to public companies.
On this page
Consumer service representative demographics by:
Consumer service representative gender statistics
64.5% of consumer service representatives are women and 35.5% of consumer service representatives are men.
- Female, 64.5%
- Male, 35.5%
Consumer service representative gender ratio
| Gender | Percentages |
|---|---|
| Female | 64.5% |
| Male | 35.5% |
Consumer service representative gender pay gap
Women earn 97¢ for every $1 earned by men
Male income
$34,337
Female income
$33,380
Consumer service representative gender ratio over time
This data breaks down the percentage of men and women in consumer service representative positions over time. Currently, 64.5% of consumer service representatives are female.
Consumer service representative gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 33.78% | 66.22% |
| 2011 | 33.63% | 66.37% |
| 2012 | 35.19% | 64.81% |
| 2013 | 35.65% | 64.35% |
| 2014 | 36.18% | 63.82% |
| 2015 | 36.06% | 63.94% |
| 2016 | 36.65% | 63.35% |
| 2017 | 37.10% | 62.90% |
| 2018 | 35.73% | 64.27% |
| 2019 | 35.28% | 64.72% |
| 2020 | 35.95% | 64.05% |
| 2021 | 35.55% | 64.45% |
Consumer service representative related jobs gender ratio
We compared consumer service representatives with similar job titles to see how gender ratios vary. As you can see, technical service advisor and courtesy associate have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Loan Secretary | 4% | 96% |
| Dental Receptionist | 5% | 95% |
| Receptionist Secretary | 6% | 94% |
| Consumer Service Representative | 36% | 64% |
| Lead Ramp Agent | 86% | 14% |
| Courtesy Associate | 88% | 12% |
| Technical Service Advisor | 89% | 11% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Consumer service representative demographics by race
The most common ethnicity among consumer service representatives is White, which makes up 57.9% of all consumer service representatives. Comparatively, 18.5% of consumer service representatives are Hispanic or Latino and 10.3% of consumer service representatives are Black or African American.
- White, 57.9%
- Hispanic or Latino, 18.5%
- Black or African American, 10.3%
- Asian, 7.2%
- Unknown, 5.3%
- American Indian and Alaska Native, 0.8%
Consumer service representative race
| Consumer service representative race | Percentages |
|---|---|
| White | 57.9% |
| Hispanic or Latino | 18.5% |
| Black or African American | 10.3% |
| Asian | 7.2% |
| Unknown | 5.3% |
| American Indian and Alaska Native | 0.8% |
Consumer service representative race and ethnicity over time
See how consumer service representative racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Consumer service representative race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 65.34% | 10.60% | 6.49% | 14.52% |
| 2011 | 65.06% | 10.89% | 6.63% | 14.39% |
| 2012 | 64.26% | 10.77% | 6.44% | 15.25% |
| 2013 | 64.61% | 10.60% | 6.60% | 14.92% |
| 2014 | 63.99% | 10.55% | 6.92% | 15.11% |
| 2015 | 63.37% | 10.29% | 6.70% | 16.22% |
| 2016 | 62.48% | 10.78% | 6.94% | 16.12% |
| 2017 | 63.40% | 10.20% | 6.91% | 15.94% |
| 2018 | 63.22% | 9.78% | 7.08% | 16.32% |
| 2019 | 62.81% | 9.97% | 6.88% | 16.84% |
| 2020 | 60.25% | 9.37% | 7.03% | 17.45% |
| 2021 | 57.94% | 10.34% | 7.20% | 18.47% |
Consumer service representative wage gap by race
According to our data, asian consumer service representatives have the highest average salary compared to other ethnicities. Black or african american consumer service representatives have the lowest average salary at $34,048.
| Ethnicity | Salary |
|---|---|
| Unknown | $34,087 |
| White | $34,386 |
| Black or African American | $34,048 |
| Asian | $34,862 |
| Hispanic or Latino | $34,307 |
Average consumer service representative age
See how the average age of consumer service representatives varies based on ethnicity and gender.
Male
Female
Consumer service representative age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 37 | 39 |
| Unknown | 34 | 36.5 |
| Asian | 38 | 42 |
| Hispanic or Latino | 33 | 35 |
| White | 37 | 44 |
| American Indian and Alaska Native | 38 | 42 |
Consumer service representative age breakdown
The average age of consumer service representatives is 40+ years years old, representing 49% of the consumer service representative population.
Consumer service representative age breakdown
| Consumer Service Representative Years | Percentages |
|---|---|
| 40+ years | 49% |
| 30-40 years | 25% |
| 20-30 years | 24% |
Consumer service representative educational attainment
The most common degree for consumer service representatives is bachelor's degree, with 47% of consumer service representatives earning that degree. The second and third most common degree levels are associate degree degree at 23% and associate degree degree at 16%.
- Bachelor's, 47%
- Associate, 23%
- High School Diploma, 16%
- Diploma, 7%
- Other Degrees, 7%
Consumer service representatives by degree level
| Consumer service representative degree | Percentages |
|---|---|
| Bachelor's | 47% |
| Associate | 23% |
| High School Diploma | 16% |
| Diploma | 7% |
| Other Degrees | 7% |
Consumer service representative jobs you might like
Consumer service representative wage gap by degree level
According to the data, consumer service representatives with a Master's degree earn more than those without, at $37,305 annually. With a Bachelor's degree, consumer service representatives earn a median annual income of $36,146 compared to $33,594 for consumer service representatives with an Associate degree.
| Education | Salary |
|---|---|
| Master's Degree | $37,305 |
| High School Diploma or Less | $32,694 |
| Bachelor's Degree | $36,146 |
| Some College/ Associate Degree | $33,594 |
Consumer service representative employment statistics
Most consumer service representatives work for a private in the manufacturing industry.
Company size where consumer service representatives work
Below, you can see the size of companies where consumer service representatives work.
Consumer service representative jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 7% |
| 50 - 100 employees | 11% |
| 100 - 500 employees | 14% |
| 500 - 1,000 employees | 7% |
| 1,000 - 10,000 employees | 29% |
| > 10,000 employees | 33% |
Consumer service representative jobs by company type
Employees with the consumer service representative job title have their preferences when it comes to working for a company. For instance, most consumer service representatives prefer to work at private companies over public companies.
Consumer service representative jobs by sector
| Company type | Percentages |
|---|---|
| Education | 1% |
| Public | 36% |
| Private | 61% |
| Government | 2% |
Consumer service representative jobs by industry
The most common industries for consumer service representatives are manufacturing, professional and retail.
Consumer service representative industry statistics
| Industry | Percentages |
|---|---|
| Fortune 500 | 15% |
| Manufacturing | 14% |
| Professional | 11% |
| Retail | 10% |
| Finance | 9% |
| Technology | 6% |
| Media | 4% |
| Hospitality | 4% |
| Health Care | 4% |
| Telecommunication | 4% |
| Insurance | 3% |
| Transportation | 2% |
| Government | 2% |
| Utilities | 2% |
| Non Profits | 2% |
| Internet | 1% |
| Automotive | 1% |
| Construction | 1% |
| Agriculture | 1% |
| Start-up | 1% |
| Real Estate | 1% |
| Education | 1% |
| Energy | 1% |
Consumer service representative turnover and employment statistics
Consumer service representative unemployment rate over time
The unemployment rate for consumer service representatives between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Consumer service representative unemployment rate by year
| Year | Consumer service representative unemployment rate |
|---|---|
| 2010 | 11.59% |
| 2011 | 11.00% |
| 2012 | 10.08% |
| 2013 | 8.66% |
| 2014 | 7.64% |
| 2015 | 6.32% |
| 2016 | 5.97% |
| 2017 | 5.66% |
| 2018 | 5.04% |
| 2019 | 4.98% |
| 2020 | 6.69% |
| 2021 | 7.20% |
Average consumer service representative tenure
The average consumer service representative stays at their job for 1-2 years, based on the 1,343 consumer service representatives resumes in Zippia's database.
Consumer service representative tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 31% |
| 1-2 years | 33% |
| 3-4 years | 13% |
| 5-7 years | 14% |
| 8-10 years | 4% |
| 11+ years | 6% |
Consumer service representative LGBT ratio compared to similar jobs
Review the percent of consumer service representatives that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Money Order Clerk | 5.53% | 82,034 |
| Work Force Advisor | 6.73% | 41,540 |
| Consumer Service Representative | 7.19% | - |
| Card Filer | 8.60% | 366 |
| Credit Checker | 8.99% | 11,860 |
| Circulation Clerk | 11.16% | 66,736 |
| Human Resources Internship | 15.31% | 88,826 |
Similar consumer service representative jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Money Order Clerk | 5.53% | 82,034 |
| Work Force Advisor | 6.73% | 41,540 |
| Card Filer | 8.60% | 366 |
| Credit Checker | 8.99% | 11,860 |
| Circulation Clerk | 11.16% | 66,736 |
| Human Resources Internship | 15.31% | 88,826 |
Foreign languages spoken by consumer service representatives
The most common foreign language among consumer service representatives is Spanish at 67.7%. The second-most popular foreign language spoken is French at 19.4% and Russian is the third-most popular at 6.5%.
- Spanish, 67.7%
- French, 19.4%
- Russian, 6.5%
- Portuguese, 6.5%
Consumer service representative languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 67.7% |
| French | 19.4% |
| Russian | 6.5% |
| Portuguese | 6.5% |
