Consumer service representative job description
Updated March 14, 2024
8 min read
Find better candidates in less time
Post a job on Zippia and take the best from over 7 million monthly job seekers.
Example consumer service representative requirements on a job description
Consumer service representative requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in consumer service representative job postings.
Sample consumer service representative requirements
- High school diploma or equivalent
- Minimum of 1 year customer service experience
- Strong knowledge of company products and services
- Proficient in MS Office applications
- Excellent written and verbal communication skills
Sample required consumer service representative soft skills
- Ability to remain calm under pressure
- Strong problem-solving and conflict resolution skills
- Ability to multitask and prioritize tasks efficiently
- Ability to maintain a positive attitude and professional demeanor
- Willingness to take on additional responsibilities
Consumer service representative job description example 1
Humana consumer service representative job description
The Consumer Service Operations Representative 2 is responsible for the daily activities across multiple service functions area. The Consumer Service Operations Representative 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments.
Responsibilities
We are looking for motivated and highly driven career minded professionals that enjoy making a difference in others' lives. This rewarding role allows you the opportunity to engage our members over the phone by assisting in determining their eligibility for state and federal programs that can improve their wellbeing. The Consumer Service Operations Representative role spends time with our members, gathering personal and financial information required to complete state applications on behalf of the member. This role requires individuals to be great multitaskers, as you are inputting information captured by the member during the call and updating in the various systems we use daily. Although assisting members with completing the Medicare Saving Program application is our first objective, we also assist our members with locating additional resources to promote healthy living, like determining if they suffer from food insecurity, or/and need assistance with lowering the cost of their medications at their local pharmacy. If you enjoy utilizing your skills and experience to help those in need, this role is for you!
At Humana, one of our core values is to inspire the health of others. We are looking for individuals who enjoy talking to others about their health while providing education, support, and encouragement to improve their wellbeing. We also desire, to cultivate the uniqueness of each of our associates as well as our members and are looking for individuals from various backgrounds to bring their expertise to the role. If you are looking to join a team of dynamic professionals, we welcome you to apply!
The Consumer Service Operations Representative 2 may perform installation, implementation, client support, client services, client administration, customer service, enrollment and eligibility, claims processing, and call center operations.
* Hours are Monday-Friday 10:40am - 7:10pm, with scheduled lunch and breaks
* Position will be in-office for the first 6 months (101 E Main Street, Louisville, Ky 40202), with opportunity to go remote, based on performance, good attendance and demonstrated ability to thrive independently
Required Qualifications
* Bilingual English/Spanish, with ability to pass a Language Proficiency Assessment
* years of customer service experience, including typing/data entry
* Previous inbound and/or outbound call center experience
* Excellent verbal, listening and written communication skills
* Aptitude for quickly learning and navigating new technology, systems and applications
* Proficient in Microsoft Office Outlook and Word
Preferred Qualifications
* Associate's or Bachelor's Degree
* Previous healthcare experience
Humana and its subsidiaries require vaccinated associates who work outside of their home to submit proof of vaccination, including COVID-19 boosters. Associates who remain unvaccinated must either undergo weekly negative COVID testing OR wear a mask at all times while in a Humana facility or while working in the field.
Scheduled Weekly Hours
40
Responsibilities
We are looking for motivated and highly driven career minded professionals that enjoy making a difference in others' lives. This rewarding role allows you the opportunity to engage our members over the phone by assisting in determining their eligibility for state and federal programs that can improve their wellbeing. The Consumer Service Operations Representative role spends time with our members, gathering personal and financial information required to complete state applications on behalf of the member. This role requires individuals to be great multitaskers, as you are inputting information captured by the member during the call and updating in the various systems we use daily. Although assisting members with completing the Medicare Saving Program application is our first objective, we also assist our members with locating additional resources to promote healthy living, like determining if they suffer from food insecurity, or/and need assistance with lowering the cost of their medications at their local pharmacy. If you enjoy utilizing your skills and experience to help those in need, this role is for you!
At Humana, one of our core values is to inspire the health of others. We are looking for individuals who enjoy talking to others about their health while providing education, support, and encouragement to improve their wellbeing. We also desire, to cultivate the uniqueness of each of our associates as well as our members and are looking for individuals from various backgrounds to bring their expertise to the role. If you are looking to join a team of dynamic professionals, we welcome you to apply!
The Consumer Service Operations Representative 2 may perform installation, implementation, client support, client services, client administration, customer service, enrollment and eligibility, claims processing, and call center operations.
* Hours are Monday-Friday 10:40am - 7:10pm, with scheduled lunch and breaks
* Position will be in-office for the first 6 months (101 E Main Street, Louisville, Ky 40202), with opportunity to go remote, based on performance, good attendance and demonstrated ability to thrive independently
Required Qualifications
* Bilingual English/Spanish, with ability to pass a Language Proficiency Assessment
* years of customer service experience, including typing/data entry
* Previous inbound and/or outbound call center experience
* Excellent verbal, listening and written communication skills
* Aptitude for quickly learning and navigating new technology, systems and applications
* Proficient in Microsoft Office Outlook and Word
Preferred Qualifications
* Associate's or Bachelor's Degree
* Previous healthcare experience
Humana and its subsidiaries require vaccinated associates who work outside of their home to submit proof of vaccination, including COVID-19 boosters. Associates who remain unvaccinated must either undergo weekly negative COVID testing OR wear a mask at all times while in a Humana facility or while working in the field.
Scheduled Weekly Hours
40
Post a job for free, promote it for a fee
Consumer service representative job description example 2
Vista Outdoor consumer service representative job description
The Consumer Service Rep provides prompt and courteous support to our consumers by answering requests concerning products, shipments and deliveries. The Consumer Service Rep addresses all consumer inquiries and complaints with the highest degree of professionalism and product knowledge. This position is in an extremely, Consumer-focused area and requires a positive individual who can give our Consumers confidence in our products, people and processes.
**Essential Functions:**
+ Answers Consumer inquiries by clarifying desired information, researching and providing information. Communicate with Consumers through a variety of means-by telephone; by e-mail, fax, by regular mail, social media and possibly Live Chat.
+ Resolves issues by clarifying problems, exploring answers and alternative solutions and implementing the best solution. In handling Consumers' complaints, they must attempt to resolve the problem according to guidelines established by the company.
+ Data Entry of consumer call information into data base and generate mailing labels as needed.
+ Order Entry of consumer replacement orders and accident replacement orders, and monitoring of same to ensure timely shipments.
+ Process parts order generated from phone calls and occasionally emails
+ Assist with RA requests or mis-shipment requests received from dealers or sales reps when needed. Processing time is expected to be within 24-48 hours of receipt of request. Requests come in via phone and email.
+ Perform daily office functions in the Consumer Service office, including phone calls, filing, copying, correspondence, email etc.
+ Process any paperwork and maintain records associated with the above tasks, including reference and technical materials.
+ Assist Consumer Service Supervisor with special projects or as needed.
+ Perform other Consumer service related jobs as directed.
+ Continually maintains a thorough knowledge of all company products, catalog contents, field sales personnel and any promotional items.
+ Transfers call to appropriate personnel when applicable.
**Education and Training:**
+ High school degree or equivalent required.
+ Minimum one-five (1-5) years Consumer service, help desk or call center experience desired.
+ Computer literate, proficient in use of Microsoft Office products, and the ability to properly construct business-related emails. A computer aptitude test will be administered as part of the interview process.
+ SAP experience desirable.
+ Basic knowledge of sporting goods and the associated equipment used with each individual sport is desirable.
**Skills and Abilities:**
+ Excellent Consumer-relations skills.
+ Excellent attendance.
+ Excellent verbal, written and interpersonal communication skills. Strong telephone and communication skills essential.
+ Excellent intuitive, analytical and problem-solving skills are required. A problem-solving test will be administered during the interview.
+ Data entry with minimum error.
+ Excellent follow through.
+ Able to multi-task. Strong task prioritization and organizational skills are required for the job.
+ Strong teamwork skills with the ability to establish and maintain positive and effective working relationships.
+ Careful attention to detail and accuracy.
We offer a highly competitive salary, comprehensive benefits including: medical and dental, vision, disability and life insurance, 401K, PTO, tuition reimbursement, gear discounts and the ability to add value to an exciting mission!
Our Postings are not intended for distribution to or use in any jurisdiction, country or territory where such distribution or use would violate local law or would subject us to any regulations in another jurisdiction, country or territory. We reserve the right to limit our Postings in any jurisdiction, country or territory.
Equal Opportunity Employer Minorities/Females/Protected Veteran/Disabled
At this time, Vista Outdoor is closely monitoring the developments on the Occupational Safety and Health Administration (OSHA) COVID-19 workplace rule regarding COVID-19 vaccination or testing. You will not be asked any questions regarding these items during application.
**Essential Functions:**
+ Answers Consumer inquiries by clarifying desired information, researching and providing information. Communicate with Consumers through a variety of means-by telephone; by e-mail, fax, by regular mail, social media and possibly Live Chat.
+ Resolves issues by clarifying problems, exploring answers and alternative solutions and implementing the best solution. In handling Consumers' complaints, they must attempt to resolve the problem according to guidelines established by the company.
+ Data Entry of consumer call information into data base and generate mailing labels as needed.
+ Order Entry of consumer replacement orders and accident replacement orders, and monitoring of same to ensure timely shipments.
+ Process parts order generated from phone calls and occasionally emails
+ Assist with RA requests or mis-shipment requests received from dealers or sales reps when needed. Processing time is expected to be within 24-48 hours of receipt of request. Requests come in via phone and email.
+ Perform daily office functions in the Consumer Service office, including phone calls, filing, copying, correspondence, email etc.
+ Process any paperwork and maintain records associated with the above tasks, including reference and technical materials.
+ Assist Consumer Service Supervisor with special projects or as needed.
+ Perform other Consumer service related jobs as directed.
+ Continually maintains a thorough knowledge of all company products, catalog contents, field sales personnel and any promotional items.
+ Transfers call to appropriate personnel when applicable.
**Education and Training:**
+ High school degree or equivalent required.
+ Minimum one-five (1-5) years Consumer service, help desk or call center experience desired.
+ Computer literate, proficient in use of Microsoft Office products, and the ability to properly construct business-related emails. A computer aptitude test will be administered as part of the interview process.
+ SAP experience desirable.
+ Basic knowledge of sporting goods and the associated equipment used with each individual sport is desirable.
**Skills and Abilities:**
+ Excellent Consumer-relations skills.
+ Excellent attendance.
+ Excellent verbal, written and interpersonal communication skills. Strong telephone and communication skills essential.
+ Excellent intuitive, analytical and problem-solving skills are required. A problem-solving test will be administered during the interview.
+ Data entry with minimum error.
+ Excellent follow through.
+ Able to multi-task. Strong task prioritization and organizational skills are required for the job.
+ Strong teamwork skills with the ability to establish and maintain positive and effective working relationships.
+ Careful attention to detail and accuracy.
We offer a highly competitive salary, comprehensive benefits including: medical and dental, vision, disability and life insurance, 401K, PTO, tuition reimbursement, gear discounts and the ability to add value to an exciting mission!
Our Postings are not intended for distribution to or use in any jurisdiction, country or territory where such distribution or use would violate local law or would subject us to any regulations in another jurisdiction, country or territory. We reserve the right to limit our Postings in any jurisdiction, country or territory.
Equal Opportunity Employer Minorities/Females/Protected Veteran/Disabled
At this time, Vista Outdoor is closely monitoring the developments on the Occupational Safety and Health Administration (OSHA) COVID-19 workplace rule regarding COVID-19 vaccination or testing. You will not be asked any questions regarding these items during application.
Dealing with hard-to-fill positions? Let us help.
Consumer service representative job description example 3
AdventHealth consumer service representative job description
**Consumer Access Representative -** **AdventHealth Shawnee Mission**
**All the benefits and perks you need for you and your family:**
+ Vision, Medical & Dental Benefits from Day One
+ Student Loan Repayment Program
+ Received Magnet recognition from the American Nurses Credentialing Center in January 2019
**Our promise to you:**
Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that **together** we are even better.
**Schedule:** Monday - Friday
**Shift** : Full Time Days; 40 hours a week
**Location:** AdventHealth Shawnee Mission
Virtual Office
**The community you'll be caring for:**
At AdventHealth Shawnee Mission, formerly Shawnee Mission Medical Center, you're more than just a number on a chart. You're a whole person, who functions best when physically, emotionally, and spiritually fit. Find whole-person care, dedicated teams and staff, and a wide variety of medical services, all at our hospital in Shawnee Mission, Kansas.
**The role you'll contribute:**
Ensures patients are appropriately financially cleared for all appointments. Performs eligibility verification, obtains pre-cert and/or authorizations, clears registration errors and edits pre-bill, and performs other duties as required. Maintains a close working relationship with clinical partners to ensure continual open communication between clinical, ancillary and patient access departments. Actively participates in extending exemplary service to both internal and external customers and accepts responsibility in maintaining relationships that are equally respectful to all.
**The value you'll bring to the team:**
+ Verifies medical necessity in accordance with Centers for Medicare & Medicaid Services (CMS) standards and communicates relevant coverage/eligibility
+ Minimizes duplication of medical records by using problem-solving skills to verify patient identity through demographic details
+ Identifies patients who may need Medicare Advance Beneficiary Notices of Noncoverage (ABNs)
+ Creates accurate estimates to maximize up-front cash collections and adds collections documentation where required
**Qualifications**
**The expertise and experiences you'll need to succeed:**
+ High School diploma or GED
+ One year of relevant healthcare experience preferred
+ One year of customer service experience preferred
+ Prior collections experience preferred
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.
**Category:** Patient Financial Services
**Organization:** AdventHealth Shawnee Mission
**Schedule:** 1 - Day
**Shift:** Mid-America Region
We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.
**All the benefits and perks you need for you and your family:**
+ Vision, Medical & Dental Benefits from Day One
+ Student Loan Repayment Program
+ Received Magnet recognition from the American Nurses Credentialing Center in January 2019
**Our promise to you:**
Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that **together** we are even better.
**Schedule:** Monday - Friday
**Shift** : Full Time Days; 40 hours a week
**Location:** AdventHealth Shawnee Mission
Virtual Office
**The community you'll be caring for:**
At AdventHealth Shawnee Mission, formerly Shawnee Mission Medical Center, you're more than just a number on a chart. You're a whole person, who functions best when physically, emotionally, and spiritually fit. Find whole-person care, dedicated teams and staff, and a wide variety of medical services, all at our hospital in Shawnee Mission, Kansas.
**The role you'll contribute:**
Ensures patients are appropriately financially cleared for all appointments. Performs eligibility verification, obtains pre-cert and/or authorizations, clears registration errors and edits pre-bill, and performs other duties as required. Maintains a close working relationship with clinical partners to ensure continual open communication between clinical, ancillary and patient access departments. Actively participates in extending exemplary service to both internal and external customers and accepts responsibility in maintaining relationships that are equally respectful to all.
**The value you'll bring to the team:**
+ Verifies medical necessity in accordance with Centers for Medicare & Medicaid Services (CMS) standards and communicates relevant coverage/eligibility
+ Minimizes duplication of medical records by using problem-solving skills to verify patient identity through demographic details
+ Identifies patients who may need Medicare Advance Beneficiary Notices of Noncoverage (ABNs)
+ Creates accurate estimates to maximize up-front cash collections and adds collections documentation where required
**Qualifications**
**The expertise and experiences you'll need to succeed:**
+ High School diploma or GED
+ One year of relevant healthcare experience preferred
+ One year of customer service experience preferred
+ Prior collections experience preferred
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.
**Category:** Patient Financial Services
**Organization:** AdventHealth Shawnee Mission
**Schedule:** 1 - Day
**Shift:** Mid-America Region
We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.
Start connecting with qualified job seekers
Resources for employers posting consumer service representative jobs
Average cost of hiring
Recruitment statistics
How to write a job description
Examples of work conditions
Consumer service representative job description FAQs
Ready to start hiring?
Updated March 14, 2024
Updated March 14, 2024