Consumer Service Representative remote jobs - 3,018 jobs
Sales and Customer Service Representative Remote (69k+ per year)
HMG Careers 4.5
Remote job
This full-time position offers flexible work hours and ample opportunities for advancement into management roles.
You will work remotely to serve clients and offer valuable advice and protection to individuals and their families. What We Offer:
· Remote, work from home career.
· Average first-year earnings of $69K commission + bonuses.
· Life-long residual income through renewals.
· Unionized position with stock options.
· Excellent benefits package - medical, dental, and prescription coverage.
· Exceptional training with experienced managers.
· High-quality leads provided: no calling family or friends.
· Flexible hours: this is a fulltime career, but you can choose when you work.
· Opportunities for advancement and recognition as we promote from within.
· Dynamic Team Environment: Our virtual workplace thrives on a vibrant team. atmosphere. While this position is remote, you will have lots of support.
Qualities We Value:
· Willingness to learn and be coached as we provide comprehensive training.
· Outgoing and Friendly Personality: a positive and approachable demeanor.
· A strong desire to help others: provide valuable advice and services.
· Effective Communication Skills: your ability to connect with others is crucial.
· Sales or customer service experience is advantageous but not mandatory.
Your Qualifications:
· Laptop or computer with camera is required.
· Possession of, or willingness to obtain an insurance license.
· Basic computer literacy is essential.
· Primary residence in Canada or USA: you must reside in North America to be eligible.
Your Job Responsibilities:
· Contact the leads we provide to schedule virtual meetings with clients.
· Present benefit programs to enroll new clients and cultivate relationships with them.
· Collaborate with your manager to define clear objectives and goals, then achieve them through dedicated effort and determination.
$69k yearly 3d ago
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Health and Nutrition Services Specialist
Arizona Department of Education 4.3
Remote job
Health and Nutrition Services Specialist
Type:
Public
Job ID:
131828
County:
East Maricopa
Contact Information:
Arizona Department of Education
1535 W. Jefferson
Phoenix, AZ 85007
District Website
Contact:
Human Resources
Phone: **********
Fax:
District Email
Job Description:
Arizona Department of Education
The Arizona Department of Education is a service organization
committed to raising academic outcomes and empowering parents.
Health & Nutrition Services Specialist
Job Location:
Health and Nutrition Services Division
Phoenix Location
Posting Details:
Salary: $64,000 - $70,000
Grade: 21
Closing Date: 01/05/2026
Job Summary:
The Health and Nutrition Services (HNS) Specialist position is part of the Food Acquisition and Nutrition Systems team, which is dedicated to enhancing the quality of menus and serving strategies utilized in Child Nutrition Programs (CNPs) throughout Arizona. This team provides technical assistance to program operators concerning foodservice operations management, ensuring equitable access to nutritious food options. By collecting and analyzing operational metrics, the team ensures that all initiatives are guided by data-driven decisions.
In this role, the specialist will offer general procurement and food acquisition technical assistance to all CNP operators regarding the utilization and management of USDA Foods including Direct Delivery/Direct Ship, Processing Diversion, and DoD Fresh.
Occasional in-state and rare out-of-state travel is/may be required for this position.
The Arizona Department of Education currently utilizes a hybrid work environment, with up to two days of remote work (contingent upon business needs). Candidates should apply with an ability and willingness to work in-office up to five days per week as business needs necessitate.
Job Duties:
* Provide general procurement and food acquisition technical assistance to all CNP
operators on USDA Foods (Direct Delivery/Direct Ship, Processing, and DoD Fresh) utilization and management as well as on commercial foods by supporting operators in writing technical requirements and specifications for solicitations or quotes, identifying vendors/distributors/suppliers, and incorporating new products in school meals
Determine the type and frequency of the foods that the state of Arizona, via HNS, will make available to Recipient Agencies (RAs) through the USDA Foods in Schools program or other initiatives
Contribute by analyzing trends, forecasting needs, assessing nutritional quality of foods, coordinating distribution, and placing orders as needed
Create resources and tools for use in operational assessment, strategic recommendations, and on-going technical assistance to CNP operators in the areas of food, finance, facilities, HR, and marketing with the goal of exceeding meal standards while maintaining a financially viable operation
Provide direct technical assistance to CNP operators with a focus on ensuring equitable access to domestic, local, and regional nutritious foods and promotion of positive feeding strategies for their CNPs
Lead efforts to strengthen the Arizona food system by supporting a fair, competitive, and resilient local food chain and expanding access to local foods
Knowledge, Skills & Abilities (KSAs):
Knowledge in:
Federal regulations, state laws, and policies pertaining to all child nutrition programs
National and local legislative and health and nutrition program issues
Federal, state, local, and tribal procurement laws and regulations
Food service operations
Arizona food system and supply chain
Federal Food Distribution Programs
A Bachelor's degree in nutrition/dietetics or a related field, or equivalent experience to substitute for the degree, is required.
Skills in:
Effective written and oral communication
Active listening
Organization
Time Management
Analytical problem solving
Intermediate skill in using Microsoft Teams, Outlook, Word, Excel, and PowerPoint
Ability to:
Research, review, and draw interpretations from public laws and rules
Establish and maintain interpersonal relationships
Think critically and make objective determinations
Conceptualize complex systems and interactions
Manage of multiple projects and tasks
Work well in a team and across disciplines
Efficiently use computer software programs and applications
Selective Preferences:
Preference will be given to those applicants with:
Master's degree
Registered Dietitian (RD)
Registered Dietitian Nutritionist (RON)
Experience administering or directing a Child Nutrition Program (CNP)
Experience with procurement
Pre-Employment Requirements:
Offers are contingent upon successful completion of all background and reference checks, required documents and, if applicable, a post-offer medical/physical evaluation.
If this position requires driving or the use of a vehicle as an essential function of the job, then the following requirements apply. Driver's License Requirements.
All employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
Retirement:
You will be required to participate in the Arizona State Retirement System (ASRS) upon your 27th week of employment, subject to waiting period. On or shortly after, your first day of employment you will be provided with enrollment instructions and effective date.
Benefits:
The State of Arizona provides an excellent comprehensive benefits package including:
Affordable medical, dental, life, and short-term disability insurance plans
Top-ranked retirement and long-term disability plans
10 paid holidays per year
Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
Sick time accrued at 3.70 hours bi-weekly
Deferred compensation plan
Wellness plans
For a complete list of benefits provided by The State of Arizona, please visit our benefits page
Contact Us:
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling ************** or emailing ************************. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.
To submit your resume, click the "APPLY NOW" button below.
Having trouble applying for this position?
Call ************** for assistance.
Other:
Job ID: 537884- Job Closing Date - 01/05/2026- o Visit ********************************************** o Click on Current Openings o Select Department of Education from the Department drop down list o Click on desired position o Click Apply Now - Salary Range - $64,000 - $70,000
$64k-70k yearly 4d ago
Customer Service Representative
Corps Team 4.0
Remote job
Our client, a water technology provider, is seeking a Customer ServiceRepresentative for a 6+ month contract opportunity . This role will be remote but candidate must live within 50 miles of the following locations for training purposes: West Sacramento, CA, Portland, OR, Boise, ID, Helena, MT, or Salt Lake City, UT.
Position Overview
This role supports daily sales and customer operations with a strong focus on order management, billing resolution, and customer communication. The position is fully remote, with limited in-person training if needed.
Key Responsibilities
Order Management
Process product and service orders from sales teams and customers
Maintain accurate customer and contract records
Prepare price quotes and verify pricing, quantities, and terms
Distribute order documentation to appropriate departments
Coordinate with internal teams on order status, shipping dates, pricing, availability, and shortages
Customer Billing & Accounts Receivable
Resolve billing issues, AR disputes, credits, and payment terms
Communicate clearly with customers regarding billing questions
Sales & Customer Support
Provide pricing, availability, formal quotes, and post-sale support
Support and interact with sales teams and customers on a daily basis
Provide backup coverage across teams with similar responsibilities
Additional Duties
Follow all company policies and procedures
Participate in new initiatives as assigned
Take on additional responsibilities as business needs require
Required Skills & Experience
SAP experience preferred (SAP HANA 4 a plus)
AS/400 experience preferred
Heavy email-based customer support experience
Strong customer-facing communication skills
Experience resolving AR disputes, credits, and understanding payment terms
Advanced Excel skills; frequent usage expected
Stable work history with clear career progression
Strong attention to detail and work ethic
Ability to work independently with minimal supervision
Experience collaborating with internal teams and external clients
Qualifications
Bachelor's degree or 3+ years of relevant experience
Experience with CRM tools, ERP systems, or pricing/quote configuration tools
Proficiency in Microsoft Word, Excel, Outlook, and Access
Strong organizational skills with the ability to manage multiple priorities
Solid problem-solving skills and initiative
Preferred Qualifications
Order entry experience
Salesforce CRM experience
Experience with Select Configure Price Quote (SCPQ)
Experience supporting projects from quoting through invoicing and delivery
Background in continuous improvement, Lean practices, or process optimization
Prior leadership or people management experience strongly preferred
Pay Rate- $20.00- $25.99/hour
$20-26 hourly 1d ago
Remote Customer Service Representative $45 per hour
GL1
Remote job
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.
We guarantee 15-25 hours per week with an hourly pay of between $25 / hr. and $45 / hr., depending on the In-Home Usage Test project.
No experience required.
There is no payment required in order to apply or to work as an In-Home Usage Tester. You don't have to buy products or pay for shipping, everything is paid by our company.
In-Home Usage Testers are considered independent contractors, we pay weekly every Wednesday by direct deposit or by cheque.
We are a consulting firm that specializes in product testing and product development work. We design and conduct In-Home Usage Testing (IHUT) locally and nationally to provide actual user feedback in real-time to companies and market research firms to evaluate products to ensure proper product certification and greater market access.
It is important to note that during your application process, reputable market research companies will determine your demographics and consumer profile to establish what products would be suitable for you to test.
Market research companies that partner with us will use questionnaires to identify and target certain types of consumers, to ensure that the right participants are engaged and to achieve the representative sample needed.
Participation in these product testing and consumer panels is always free, secure and private. In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the American market.
Main Duties :
Properly document In-Home Usage Tests as instructed in the In-Home Usage Test Daily Schedule (screenshots, audio recordings, videos, product journal entries, etc.)
Take care of the product being tested and use it responsibly
Read and strictly follow the In-Home Usage Test Daily Schedule provided with each product testing project (may include tasks such as unpacking, reading instructions, journal entries, online or mobile feedback, usage of product for a certain amount of time, writing reviews, taking pictures, etc.)
Some In-Home Usage Tests projects may require participants to use MFour's Mobile In-Home Use Test Technology (cutting-edge smartphone technology to capture Point-of-Emotion insights to gain unparalleled depth of responses)
There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm
Write reviews as requested in the In-Home Usage Test Daily Schedule for each project
Requirements :
Ability to follow specific instructions
Excellent attention to detail and curious spirit
Be able to work 15-25 hours per week and commit to a certain routine
Have access to a computer and a reliable internet connection
Have access to a digital camera or cell phone that takes pictures -Be honest and reliable -Good communication skills are an asset -18 years or older
A paid Product Tester position is perfect for those looking for an entry-level opportunity, flexible or seasonal work, temporary work or part-time work.
The hours are completely flexible and no previous experience is necessary.
Benefits :
Very competitive pay rate
Weekly pay
Work around your own schedule
Learn about an exciting industry
Telecommute (you can work from home, work or school)
Most of the time you can keep the product you tested
$31k-40k yearly est. 60d+ ago
Customer Service Representative
Hays 4.8
Remote job
Job Title : Customer Service Advocate
Required Experience:
1-2 years call center experience.
1-2 years of experience with Windows based operating systems (Microsoft Office, Suite, etc.)
Requirements:
• The ability to attend training, nesting at Quaker Lane, Warwick RI office. During nesting, must pass metrics before transitioning to remote.
• The ability to work from home includes the requirement that high-speed internet be used and must be connected to home router via ethernet cable. Hotspots not allowed.
• A quiet place to work that is secure and free of distractions. Work from home is not a substitute for childcare.
* Must be able to use video during interviews and training.
*Class Start Date: " The plan is to train on-site at client office in Warwick, RI " Training Schedule: 8:30-5pm EST, 1 Hour Lunch
Regards,
Akansha Pandey
Recruiting Partner
Americas Recruiting - Technology
HAYS Working for your tomorrow
Email- *************************
Direct Number - **************
$30k-38k yearly est. 1d ago
TurboTax Customer Support Agent - Remote ($18.50 per hour plus Bonus)
Turbotax
Remote job
Work from home with TurboTax Product Expert
Get paid $18.50 per hour¹
Get a $405 Certification bonus³
Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday⁴
Earn an additional $5/hr from April 9-15 for all hours worked
Fast 24 hour Certification³
As a Customer ServiceRepresentative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. Most of these questions concern Downloading, Logging In, Getting Started with Basic Navigation, Importing Documents, Printing and Filing and very basic Tax questions. We'll give you amazing continuous support for everything.
Get paid $18.50 per hour¹
Earn a $405 Bonus just for participating in getting certified as a TurboTax Product Expert³
$5.00 per hour Turbo Bonus Boost: Enjoy the bonus from April 9th through 15th with unlimited hours available, must work a minimum of 8 hours each day on April 13th, 14th, and 15th to qualify
Certification takes place over 3 days
Build your own schedule with flexible hours anytime between 8am EST and 12am midnight EST Monday to Sunday⁴
Minimum 25 hours per week required, want to work more? Go for it!¹
You'll be assigned an SME (Subject Matter Expert) who will support you during live calls. Plus Support an (MPS) Marketplace Performance Specialist as your advocate
Required Experience & Skills To be successful in this Gig as a Service Provider for TurboTax you will need to be proficient in the following:
This role doesn't require any specific accounting background. We're looking for enthusiastic individuals who are eager to learn and help TurboTax customers with their questions.
Strong communication is key in assisting customers with TurboTax products and tax return software. You'll need to articulate solutions clearly and empathetically.
The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service.
$27k-36k yearly est. 3d ago
Homecare Homebase Support Representative
Addus Homecare Corporation
Remote job
The HCHB Support Representative is responsible for handling software support calls and tickets initiated by Addus Home Health, Hospice, and Private Duty, and Personal Care branches. The role will also assist in training during acquisition integration projects as well as testing hot fixes and system upgrades HCHB releases. Must have recent Homecare Homebase Software experience.
Schedule: Remote Role / Monday - Friday 8am to 5pm.
>> We offer our team the best
Medical, Dental and Vision Benefits
Continued Education
PTO Plan
Retirement Planning
Life Insurance
Employee discounts
Essential Duties:
Managing a service desk (ServiceNow) ticket queue which includes triaging incoming requests, managing escalations to Addus team members, building out new worker login profiles, device buildout, user errors, and assisting branches in clearing claims or preventing ineligible claims.
Consult with HCHB's Customer Experience team as needed to provide solutions to HCHB errors.
Submit and follow up on HCHB Support Tickets.
Assist in project tasks related to new agency acquisitions.
Communicate with branches via phone, email, and live chat in a timely fashion to identify and resolve reported issues.
Identifying trending issues and providing thorough research and documentation of findings.
Effectively provide consultation and education on the appropriate use of all products within the HCHB Suite.
Ability to take assigned projects to successful completion.
The role may also include training staff during HCHB rollouts, assisting in HCHB quarterly release testing, assist in audit reviews, and develop and conduct training programs to support team members on HCHB applications.
Position Requirements & Competencies:
High school diploma or GED equivalent, some college preferred.
No less than 2 years of recent HCHB software experience.
Excellent written and oral communication skills.
Excellent customer service skills.
Computer proficiency required: including intermediate level knowledge in Microsoft Suite.
Ability to analyze and interpret situations to complete tasks or duties assigned.
Detail oriented, strong organizational skills.
Team players who are passionate about their work and will actively contribute to a positive and collaborative environment.
Quick learners with strong problem solving and creative thinking abilities.
Driven individuals who remain engaged in their own professional growth.
Ability to Travel:
Heavy travel (varies and may exceed 50%) is required during acquisition phases.
Some travel may be required on weekends or evenings.
Addus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
To apply via text, text 9930 to ************
#ACADCOR #CBACADCOR #DJADCOR #IndeedADCOR
$28k-36k yearly est. 3d ago
Homecare Homebase Support Representative
Ambercare 4.1
Remote job
The HCHB Support Representative is responsible for handling software support calls and tickets initiated by Addus Home Health, Hospice, and Private Duty, and Personal Care branches. The role will also assist in training during acquisition integration projects as well as testing hot fixes and system upgrades HCHB releases. Must have recent Homecare Homebase Software experience.
Schedule: Remote Role / Monday - Friday 8am to 5pm.
>> We offer our team the best
Medical, Dental and Vision Benefits
Continued Education
PTO Plan
Retirement Planning
Life Insurance
Employee discounts
Essential Duties:
Managing a service desk (ServiceNow) ticket queue which includes triaging incoming requests, managing escalations to Addus team members, building out new worker login profiles, device buildout, user errors, and assisting branches in clearing claims or preventing ineligible claims.
Consult with HCHB's Customer Experience team as needed to provide solutions to HCHB errors.
Submit and follow up on HCHB Support Tickets.
Assist in project tasks related to new agency acquisitions.
Communicate with branches via phone, email, and live chat in a timely fashion to identify and resolve reported issues.
Identifying trending issues and providing thorough research and documentation of findings.
Effectively provide consultation and education on the appropriate use of all products within the HCHB Suite.
Ability to take assigned projects to successful completion.
The role may also include training staff during HCHB rollouts, assisting in HCHB quarterly release testing, assist in audit reviews, and develop and conduct training programs to support team members on HCHB applications.
Position Requirements & Competencies:
High school diploma or GED equivalent, some college preferred.
No less than 2 years of recent HCHB software experience.
Excellent written and oral communication skills.
Excellent customer service skills.
Computer proficiency required: including intermediate level knowledge in Microsoft Suite.
Ability to analyze and interpret situations to complete tasks or duties assigned.
Detail oriented, strong organizational skills.
Team players who are passionate about their work and will actively contribute to a positive and collaborative environment.
Quick learners with strong problem solving and creative thinking abilities.
Driven individuals who remain engaged in their own professional growth.
Ability to Travel:
Heavy travel (varies and may exceed 50%) is required during acquisition phases.
Some travel may be required on weekends or evenings.
Addus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
To apply via text, text 9930 to ************
#ACADCOR #CBACADCOR #DJADCOR #IndeedADCOR
We may text you during the hiring process. By proceeding, you give us permission to text you at the mobile number provided. Message and data rates may apply. Message frequency varies. Reply 'Opt Out' at any time if you no longer wish to receive text messages regarding our opportunities.
Employee wellbeing is top priority at Addus Homecare, and we're thrilled to announce our recognition as the top healthcare company on Indeed's 2024 Top 100 Work Wellbeing Index.
$28k-33k yearly est. 3d ago
Customer Service Specialist
Calculated Hire
Remote job
Service Scheduling Administrator (SSA)
Part-Time | Fully Remote After Training
Training Location:
Charlotte North Ops Center
115 Rhyne Road, Charlotte, NC
Training is conducted onsite, five days a week.
Work Schedule & Mobility:
Onsite for training; fully remote after training
Part-time role (minimum 22 hours/week)
Hours may increase to 36+ per week if the contingent worker is available
Required availability:
Weekends: 7:00 AM - 6:00 PM
Holidays: 7:00 AM - 4:00 PM
Position Purpose:
The Service Scheduling Administrator (SSA) is responsible for assigning, routing, and adjusting workloads for field service personnel to support daily operations, customer service commitments, and emergency response. This role serves as a critical point of contact for technicians, first responders, and emergency customers, ensuring timely, accurate, and professional resolution of service needs.
The SSA supports after-hours operations and contributes to maintaining 24/7/365 emergency coverage across the service area.
Nature & Scope
The SSA supports the Planning & Progression Department, a centrally-led and regionally-executed team responsible for receiving, routing, and assigning all service orders for the Natural Gas Business Unit.
This role requires:
Independent judgment and analytical skills to optimize workloads in a dynamic operational environment
The ability to assess service calls and emergencies and apply appropriate human relations skills
Coordination of service and emergency response across a three-state service area operating 24/7/365
Operational Impact:
Supports approximately 350 Service Technicians
Helps manage an average of 56,000 emergency calls annually
Key Responsibilities:
Assign, route, and adjust daily workloads for field service personnel
Answer inbound calls from technicians, first responders, and emergency customers
Handle complex calls requiring research, follow-up, and sound judgment
Monitor service workflows and adjust schedules as operational conditions change
Ensure timely, accurate resolution of customer inquiries and emergencies
Support after-hours technician operations and emergency response coverage
Required Skills & Qualifications:
Strong analytical, problem-solving, and decision-making skills
Ability to multitask and prioritize in a fast-paced, high-volume environment
Excellent communication and customer service skills
Ability to remain calm and professional during emergency situations
Education Requirement:
High School Diploma or GED required
$27k-35k yearly est. 4d ago
Customer Success Specialist
Tenant Inc.
Remote job
WHY TENANT
At Tenant, Inc., we're modernizing the self-storage industry through intuitive technology and customer-first solutions. You'll work alongside thoughtful, driven teammates who value ownership, collaboration, and growth. This role offers hands-on exposure to customer success in a fast-growing SaaS environment and the opportunity to build a strong foundation for a long-term career in Customer Success.
JOB SUMMARY
The Customer Success Manager plays a key role in supporting customer adoption, satisfaction, and retention. This position partners closely with senior Customer Success, Sales, Product, and Support teams to ensure customers receive timely guidance, proactive support, and consistent value from the Tenant platform.
This role is ideal for someone who is customer-centric, organized, eager to learn, and excited to grow within a SaaS customer success organization. You will support a mix of small to mid-market and select high-touch customers while developing the skills needed to manage more complex accounts over time.
KEY RESPONSIBILITIES
Customer Ownership & Retention Support
Manage revenue retention, engagement plans and flag at-risk in assigned customer base.
Support a portfolio of customers by serving as a day-to-day success contact.
Monitor customer engagement, usage, and health indicators to identify potential risks or opportunities.
Participate in customer check-ins, QBR preparation, and follow-ups under the guidance of senior team members.
Support renewal and expansion efforts by reinforcing product value and customer outcomes.
Customer Success Execution
Assist with onboarding activities to help customers successfully launch and adopt the Tenant platform.
Guide customers through product features, workflows, and best practices.
Help maintain and update customer success playbooks, templates, and enablement materials.
Develop deep familiarity with Tenant's products and act as a trusted product resource for customers.
Cross-Functional Collaboration
Partner with Sales, Support, Product, and Engineering teams to address customer needs and feedback.
Escalate customer issues appropriately and help track resolutions.
Assist with customer communications related to product updates or service notifications when needed.
Maintain accurate customer records, tasks, and workflows in Monday.com and other tools.
Operational Excellence & Learning
Track customer health, adoption metrics, and engagement trends.
Learn how to interpret customer data and translate insights into action.
Support continuous improvement of Customer Success processes and documentation.
Assist with support overflow or customer inquiries during peak periods.
TEAM & CULTURE
Build strong working relationships across a collaborative, mostly remote team.
Demonstrate a customer-first mindset, accountability, and eagerness to learn.
Participate in team meetings, training sessions, and professional development opportunities.
Contribute positively to a culture of growth, feedback, and shared success.
QUALIFICATIONS & EXPERIENCE
1-3 years of experience in a customer-facing role (Customer Success, Support, Account Management, Sales, or similar), preferably in a SaaS environment.
Strong interest in Customer Success, customer experience, and technology.
Excellent communication skills-written, verbal, and interpersonal.
Highly organized with the ability to manage multiple tasks and priorities.
Comfortable working with data and learning how to use metrics to guide decisions.
Experience with tools like Zendesk, Monday.com, CRM systems, or similar platforms is a plus.
Curious, proactive, and motivated to grow into a more senior Customer Success role over time.
Tenant, Inc. is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable law. #CSMJobs, #StartupCareers, #Mondaydotcom, #Zendesk#NowHiring #CustomerSuccess #CustomerSuccessManager #SaaSJobs #CustomerExperience #CustomerRetention
#TechCareers #B2BSoftware #PropTech #SelfStorage #GrowthCareer #EarlyCareerJobs
#RemoteJobs #CustomerFirst
$39k-67k yearly est. 1d ago
Customer Service Representative
Concero
Remote job
We are looking for a dedicated and empathetic Inbound/Outbound Call Center Representative to join our Patient Services team. In this role, you will be responsible for making inbound/outbound calls to an existing patient list to schedule doctor appointments. The ideal candidate will have excellent communication skills, a compassionate approach to patient interactions, and the ability to manage a high volume of calls efficiently.
Key Responsibilities:
Outbound Calling:
Make a minimum of 25 outbound calls per hour to existing patients to schedule doctor appointments.
Inbound:
Take high volume incoming calls from patients to assist in scheduling doctor appointments. Navigate through multiple applications to answer insurance and account questions.
Appointment Scheduling:
Accurately book and confirm appointments based on patient availability and doctor schedules with a goal of setting a minimum of 125 appointments per month.
Patient Interaction:
Engage with patients in a courteous and professional manner, addressing their questions or concerns and providing relevant information about their appointments.
Data Management:
Update patient information, appointment details, and call outcomes in the company's scheduling and CRM systems.
Documentation:
Maintain accurate records of patient interactions and appointment status, ensuring all information is entered correctly and promptly.
Compliance:
Adhere to privacy regulations and company policies regarding patient information and appointment scheduling.
Feedback and Improvement:
Report any issues or patient feedback to the Call Center Manager to help improve processes and patient satisfaction.
Performance:
Maintain and exceed company metrics for outbound and inbound calls and appointments set.
Qualifications:
Experience:
Previous experience in a call center or customer service role is preferred, particularly in a healthcare or insurance setting. Training will be provided.
Communication Skills:
Strong verbal communication skills with a focus on clear, compassionate, and effective patient interaction.
Organizational Skills:
Excellent organizational skills with the ability to manage multiple tasks and maintain a high level of productivity.
Technical Proficiency:
Familiarity with scheduling software and CRM systems is a plus; proficiency in data entry and technical aptitude use required.
Attention to Detail:
High attention to detail to ensure accuracy in scheduling and patient information.
Empathy:
Ability to approach each call with empathy and professionalism, particularly when dealing with sensitive patient information.
Working Conditions:
Schedule:
Full-time. Flexibility in scheduling may be required based on call volume and patient needs. Hours are Monday-Friday between the hours of 8:30-6:00. There are occasional Saturdays based on Company needs
Environment:
Remote work environment.
Noise Requirements:
Must be able to provide and maintain a quiet, distraction-free workspace with
zero background noise
to ensure clear, professional-quality inbound and outbound calls.
$26k-34k yearly est. 5d ago
Remote Customer Service Representative - Product Testing
Glocpa
Remote job
We're looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.
$28k-37k yearly est. 60d+ ago
Customer Service - Event Expert
Seatgeek 4.0
Remote job
SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude we're simplifying and modernizing the ticketing industry.
By catering to both consumers and enterprises, we're powering a new, open entertainment ecosystem where fans have effortless access to experiences, and teams, venues, and shows have seamless access to their audiences. Because everyone should expect more from ticketing.
As a member of our Customer Experience (CX) team, you'll be the voice of SeatGeek to our customers. You'll resolve customer issues through a high volume of customer contacts (phone, email, and chat) and stay in the know about SeatGeek's latest features, our Enterprise clients, and SeatGeek ticketed events. We are passionate about providing ridiculously good customer service, and our Event Experts are some of the best in the industry. The Customer Experience team assists our users 7 days a week, 365 days a year, so some holiday work will be required. You must be able to work weekends as well as one of the following 8 hour shifts: either a 6am-2pm PT, 7am-3pm PT, 8am-4pm PT, 9am-5pm PT, 10am-6pm PT, 11am-7pm PT, 12pm-8pm PT, 1pm-9pm PT, or 2pm-10pm PT schedule.
What you'll do
Provide specialized support for our customers through email, chat, and notably SeatGeek Enterprise customer phone support, with availability to work on the weekends
Use metrics and consumer insight to help make SeatGeek better, and work with your managers to evaluate your performance amongst your peers and against success benchmarks
Work daily with tools like Talkdesk, Zendesk, our internal admin, Slack, Google business tools, Github, Looker, Jira, and more
Go above and beyond for our customers
Attend 1 on 1 and group strategy meetings weekly
As you become an expert in first point of contact support at SeatGeek, you will earn the ability to phase more project work into your job, handling more specialized and escalated customer contacts, and will be entrusted to use your time to make changes to benefit CX and SG as a whole
What you have
Love for live events and an understanding that purchasing tickets to see your favorite band is not the same as buying a stapler - You can empathize with SeatGeek customers
Bachelor's degree (or equivalent experience) and experience working in Customer Service - Experience at a tech startup or high-volume company is a plus
Understanding of the value of using data to make intelligent decisions and compelling arguments - You aren't intimidated by numbers
Strong communication skills and the ability carry on a conversation with anyone
Passion for technology and customer experiences
Ability to keep a level head- You don't get easily flustered
Strong work ethic
Ability to adapt to seasonality and tech innovation- You're flexible when it comes to adjusting your responsibilities based on the needs of the business
Reliable, high-speed internet (at least 35 Mbps, 50+ Mbps strongly preferred)
Proficiency in Spanish is a plus
Perks
Flexible work environment, allowing you to work as many days a week in the office as you'd like or 100% remotely
A WFH stipend to support your home office setup
Generous PTO
Up to 16 weeks of fully-paid family leave
401(k) matching program
Student loan support resources
Health, vision, dental, and life insurance
Up to $25k towards family building and reproductive health services
Gender-affirming care support program
$500 per year for wellness expenses
Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical
$120 per month to spend on tickets to live events
Annual subscription to Spotify, Apple Music, or Amazon music
The salary for this role is $23.50/hr. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific location.
SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings. Come join us!
To review our candidate privacy notice, click here.
#LI-Remote
$67k-106k yearly est. Auto-Apply 4d ago
Customer Retention Specialist - State Farm Agent Team Member
Heather Taylor-State Farm Agent
Remote job
Job DescriptionBenefits:
Bonus based on performance
Competitive salary
Paid time off
Training & development
Position Overview: We are seeking a motivated and dynamic Remote Sales Insurance Account Representative to join our growing team here at Heather Taylor State Farm Insurance. In this role, you will be responsible for providing exceptional service to clients, generating new business opportunities, and maintaining strong relationships with existing clients. You will work remotely, utilizing digital tools and communication platforms to achieve sales targets and deliver outstanding customer support.
Key Responsibilities:
Client Engagement: Actively engage with potential and existing clients through phone calls, emails, and virtual meetings to understand their insurance needs and provide appropriate solutions.
Sales Generation: Identify and pursue new business opportunities by prospecting, networking, and leveraging referrals. Meet or exceed monthly and quarterly sales targets.
Policy Management: Assist clients with policy applications, renewals, and adjustments. Ensure all documentation is accurate and compliant with industry regulations.
Customer Support: Provide ongoing support and service to clients, addressing inquiries, resolving issues, and ensuring client satisfaction.
Product Knowledge: Stay informed about the companys insurance products, industry trends, and regulatory changes. Provide clients with up-to-date information and advice.
CRM Management: Maintain accurate and up-to-date records of all client interactions, sales activities, and pipeline status in the companys CRM system.
Team Collaboration: Work closely with other team members and departments to ensure a seamless client experience and to share best practices.
Qualifications:
Experience: Must have three years+ of working with a State Farm agent with experience in insurance sales, account management, or a related field is required.
Licensing: Must hold a valid property & casualty insurance license as well as a life & health license.
Skills: Strong communication, negotiation, and interpersonal skills. Proficient in using digital communication tools and CRM software.
Self-Motivated: Ability to work independently and manage time effectively in a remote work environment.
Customer-Centric: Demonstrated commitment to providing high-quality customer service and building long-term client relationships.
Benefits:
Competitive base salary plus commission structure.
Flexible remote work environment.
Comprehensive training and ongoing professional development opportunities.
Paid time off and holidays.
Join our team and help us deliver top-tier insurance solutions to clients, all from the comfort of your home!
This is a remote position.
$27k-34k yearly est. 16d ago
Data Entry & Customer Service, Remote
Remote Career 4.1
Remote job
$31.50/hr + Super | Paid Weekly | West Perth 6005 | Vibrant Office
Data Entry | Light Customer Service | Immediate Start | Fun Team
Minimum 4 Week Contract | Could Be Extended | Office-Based | Lovely Culture
The Opportunity
We are seeking multiple staff to assist national landlord insurance provider with word processing and data entry tasks in response to the recent unprecedented weather events across our country. With the occasional email or call, to confirm bank details or action taken.
This role will see you working as part of a larger team, reporting to a Team Leader carrying out a variety of data entry and word processing. This role is 100% not customer-facing.
What's in it for you
$31.50/hr and paid weekly
Located in West Perth 6005
Full time 37.5 hrs/week
Mon - Fri 8:30 am - 5:00 pm
Inclusive & diverse environment
Fun and compassionate team
Modern work environment
A short-term assignment with an opportunity to extend for the right candidate.
What we need from you
You are well presented, reliable and available to start within the next week
Experience with Data Entry or Word Processing is highly regarded
Demonstrated level of attention to detail
Will pass a police/ASIC clearance (carried our by host employer)
You are a minimum of double vaccinated
Have reliable transport or able to get to Perth CBD
$31.5 hourly 60d+ ago
Supervisor, Customer Retention (Remote)
Globe Life and Accident Insurance Company 4.6
Remote job
At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better.
Role Overview:
Could you be our next Customer Retention Supervisor - Back Office? Globe Life is looking for a Customer Retention Supervisor - Back Office to join the team!
In this role, you will be responsible for managing reinstatement processes and contact center transactions for various Globe Life Brands. The Customer Retention Supervisor - Back Office will assist with overseeing, tracking, and processing agent conversations for the Customer Retention Department. This position will also oversee waiver of premium and payment processing functions performed from call center retention efforts.
This is a remote/work-from-home position.
What You Will Do:
Routinely monitor and assign tasks received in Back Office.
Monitor KPI targets for processing within an acceptable time and accuracy expectation.
Ensure audit targets are met and quality feedback is provided.
Assisting Agents with escalation and reinstatement questions.
Partner with the field to ensure all questions and concerns are handled timely.
Complete reporting for all Reinstatement Initiatives.
Provide Management with status updates or trends.
Assisting in all positions as needed.
Review and approve refunds processed by Reinstatement Clerks.
Manage a team of clerks with varying skill level.
Review/approve/edit timesheets through Kronos.
Oversee the overall work product of the group to ensure accuracy.
Hire new staff as necessary.
Facilitate corrective actions and employee improvement plans as necessary.
Responsible for ensuring department goals are met.
What You Can Bring:
High School Equivalent.
Associate degree and/or equivalent work experience.
3 years of previous supervisory experience required.
Insurance experience preferred.
Ability to work independently and meet deadlines.
Ability to manage remote employees.
Requires leadership and people skills.
Strong organizational and time management skills.
Ability to handle multiple projects at once.
Organizational skills and attention to detail.
Excellent verbal communication skills and ability to interact professionally with a diverse group.
Excellent MS Office skills required (Word, Excel, and Access a plus).
Ability to run basic SQL queries.
Applicable To All Employees of Globe Life Family of Companies:
Reliable and predictable attendance of your assigned shift.
Ability to work full time and/or part time based on the position specifications.
How Globe Life Will Support You:
Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don't just work, but thrive at Globe Life:
Competitive compensation designed to reflect your expertise and contribution.
Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.
Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.
Paid holidays and time off to support a healthy work-life balance.
Parental leave to help our employees welcome their new additions.
Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.
Company-paid counseling for assistance with mental health, stress management, and work-life balance.
Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.
Discounted Texas Rangers tickets for a proud visit to Globe Life Field.
Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At Globe Life, your voice matters.
$31k-36k yearly est. Auto-Apply 3d ago
Part-Time Customer Retention Representative
Endurance Warranty Services, LLC 4.6
Remote job
Job Description: Want to work in a fast-paced environment that has unlimited earning potential? Then Endurance is the place for you! Endurance is looking for bright, outgoing, and energetic individuals to join our growing team of Retention Representatives! As a Retention Representative, your duty is to retain business clients and further educate current customers on the value of retaining their Vehicle Service Contracts.
Key Responsibilities
Consistently increase retention rates and achieve retention goals.
Superb listening skills with the ability to overcome customer's initial concerns and objections Ability to keep customers on board through the reiteration of why they purchased a Vehicle Service contract and the continued benefit that the contract provides.
Strong background in a call-center environment
CRM and technology aptitude to handle multiple platforms at a high volume and fast pace
Influence customers to recognize the value of our contracts and identify new opportunities. Retain their business and educate the customer to understand the risks associated with canceling their contract.
Problem-solving is a must as you quickly identify the root cause of customer issues, pinpoint payment strategies to eliminate those causes and work with clients to implement feasible contract negotiations.
Help explain contracts and manage existing customer relationships that give them their own piece of mind and worry-free driving!
Being interactive and communicative with management and co-workers in a visible manner is an essential function of the job; therefore, camera usage is required for training, team meetings, and meetings with management.
Keys to Success:
High school diploma or GED certificate.
Minimum 2 years of Retention experience or in a similar role
Minimum 2 years of Sales experience
Experience in customer support and conflict resolution.
Computer proficiency.
Phone communication skills.
The candidate(s) offered this position will be required to submit to a background investigation.Compensation: $18.00 + Commission
Our benefits include:Benefits As an industry leader, Endurance provides competitive compensation with full and part time opportunities-but that's just the beginning.
Competitive salary with uncapped commission potential.
Paid training and upward mobility -we invest in your growth.
401(k) with company match after 90-days of employment
Medical, Dental and Vision Insurance
Voluntary Life Insurance
Internet Stipend
Casual dress code
A company culture that supports balancing your work and personal life, including company events, bonding experiences, and a work-from-home environment
Learn more about life at Endurance-connect with us on LinkedIn, Facebook, Instagram and Twitter.
Equal Employment Opportunity
Endurance Warranty Services is proud to be an equal-opportunity employer. We celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Our differences are what make us better together. Endurance Warranty is an E-Verify Company.
About Endurance
Endurance Warranty has been honored with multiple Stevie Awards for being a great place to work, and we're growing rapidly. We're a fast-paced company offering limitless opportunities to grow your career. Thanks to our dedicated employees, we provide best-in-class auto repair coverage to customers across the country, protecting people from unexpected and costly breakdowns for almost 15 years. At Endurance, we embrace the entrepreneurial spirit, and you'll play a role in shaping this dynamic industry. We offer great pay, amazing benefits, and the opportunity to learn and grow.
When you work for Endurance, you're working for a company that cares about you and your future. We empower employees to lead, drive change and give back where they work and live. Our people are our greatest strength, and we're proud to work as a diverse team to serve our customers and our community.
Therefore, we've been honored as a top place to work, including multiple StevieⓇ Awards for the best workplace and great employer. For the last several years, Endurance has also earned a spot-on Selling Power's "50 Best Companies to Sell For" and consistently makes industry lists from Crain's and Inc. magazine for our continuous and significant growth. Experts in the industry recognize that our employees care as well-Consumer Affairs highly recommends Endurance, and our customers highly rate us on Google, Trustpilot, and other major online review sites.
Come accelerate your career with us. We'll give you the tools you need to succeed at work and the flexibility to enjoy life outside of your job.
$18 hourly 2d ago
Customer Retention Specialist - State Farm Agent Team Member
Charles Berrouet-State Farm Agent
Remote job
Job DescriptionBenefits:
Work From Home
Remote
401(k) matching
Bonus based on performance
Competitive salary
Health insurance
Opportunity for advancement
Paid time off
Training & development
Customer Retention Specialist Remote
Job Type: Full-Time
Location: Remote
The The Berrouet Agency is seeking a fully licensed Customer Retention Specialist with prior State Farm agency experience to join our team in a remote capacity. This role is designed for a calm, compassionate, and detail-oriented professional who excels at supporting existing clients, strengthening relationships, and proactively guiding customers through renewals and coverage decisions.
This position is ideal for someone who listens first, communicates clearly, and understands that exceptional serviceespecially during lifes challenging momentsnaturally leads to meaningful retention and in-book sales conversations.
About the Role
As a Customer Retention Specialist, you will focus on maintaining and strengthening our existing book of business. Youll serve as a trusted point of contact for policyholders, ensuring they feel supported, understood, and properly protected while identifying opportunities to enhance coverage and engagement.
What Youll Do
Communicate with existing customers regarding policy renewals and coverage options
Review accounts and assist with policy updates, changes, and endorsements
Provide clear, empathetic guidance during service-related or claims-related conversations
Identify opportunities to improve customer satisfaction, retention, and engagement
Conduct needs-based coverage reviews and identify in-book sales opportunities when appropriate
Maintain accurate documentation of all customer interactions
Collaborate remotely with team members to meet retention and outreach goals
What Were Looking For
Active Property & Casualty and Life & Health insurance licenses required
Prior State Farm agency experience required
Strong interpersonal, relationship-building, and problem-solving skills
Excellent listening and communication abilities
Detail-oriented with a strong focus on customer experience and follow-through
Experience in customer service, account management, or insurance servicing preferred
Professional, dependable, and self-motivated work style in a remote environment
Why Join The Berrouet Agency
Fully remote role with a service-driven, experienced team
Opportunity to leverage your State Farm knowledge in a meaningful, relationship-focused role
Supportive agency culture built on integrity, care, and accountability
Growth opportunities for team members who demonstrate initiative and sales aptitude
A rewarding career helping individuals and families protect what matters most
Ready to Make an ImpactFrom Anywhere?
If youre a licensed insurance professional with State Farm experience who thrives in a service-focused, retention-driven role and enjoys building long-term client relationships, wed love to connect.
Apply today to join The Berrouet Agency as a remote Customer Retention Specialist.
This is a remote position.
$29k-41k yearly est. 15d ago
Customer Service Associate Representative - Cigna Healthcare - Remote
Cigna Group 4.6
Remote job
The Customer Service Associate Representative answers phone inquiries from participants, clients, and providers about group health benefits and claims payments. Responsibilities also include research on claims and assisting team members as needed.
ESSENTIAL JOB FUNCTIONS
Answer telephone calls from plan participants, group contacts, and providers pertaining to benefits and claims inquiries.
Provide clear and accurate responses to requests for information.
Document all calls into Chronolog (by typing in highlights of the conversation) for future referral.
Return messages left in designated voice mailboxes.
Read and interpret plan documents for numerous clients, review new documents and amendments as added.
Meet personally with clients as necessary to assist with questions pertaining to their health benefit plan.
Assist team members as requested.
Log faxed claims (type information faxes received in Chronolog).
Return misdirected claims to appropriate provider as received.
Assist members with website.
Meet or exceed company standards for production and quality.
Contribute to the daily workflow with regular and punctual attendance.
Assist with claim information research and identification.
Assist with provider record maintenance as assigned.
Index claim and correspondence batches as assigned.
Perform assigned duties for specific client groups as needed.
Assist with employee training and cross-training as needed.
Research and write up refunds as assigned.
QUALITY ASSURANCE MEASUREMENTS
Meet or exceed company standards for production and quality and assurance audit.
REQUIREMENTS:
Minimum Education: High school graduation or GED required.
Minimum Experience: Basic computer and customer service experience required.
Other Qualifications:
▪ Excellent oral and written communication skills required.
▪ PC skills, including Windows, Word and Adobe Acrobat. Ability to adapt to software changes.
▪ Typing ability of 45 wpm.
▪ Excellent listening skills.
▪ Basic mathematical skills.
▪ High level of interpersonal skills to work effectively with others.
▪ Ability to organize and recall large amounts of detailed information.
▪ Ability to read, analyze and interpret benefit summary plan descriptions, insurance documents and regulations.
▪ Ability to project a professional image and positive attitude in any work environment.
▪ Ability to comply with privacy and confidentiality standards.
▪ Ability to be flexible, work under pressure and meet deadlines.
▪ Ability to analyze and solve problems with professionalism and patience.
Since 1981,
Allegiance by Cigna Healthcare
has specialized in the administration of medical benefits, offering core services such as claims processing, customer service, utilization management, and case management. Backed by a unique high-touch approach to both member and client service, Allegiance supports and administers some of the nation's most innovative approaches to Health Plan benefits.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: ********************* for support. Do not email ********************* for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
$33k-38k yearly est. Auto-Apply 3d ago
Associate Customer Service Representative, B2C ($500 Sign On Bonus)
Kohler 4.5
Remote job
Work Mode: Remote $500 Sign On Bonus! - Now Hiring for our March 2nd, 2026 Training Class! Opportunity As an Associate Customer ServiceRepresentative (ACSR), you will have the opportunity to assist customers with Kohler and Sterling plumbing product support including installation and troubleshooting, pre-sale questions, and order placement. Your goal as an ACSR is to provide world-class customer delight during telephone interactions while troubleshooting, investigating, and resolving customer inquiries about Kohler and Sterling products. You will be empowered, and expected to provide empathetic, courteous, and quality customer care in an accurate and timely manner, while maintaining a positive, problem-solving approach, which will be measured by customer feedback surveys and customer experience evaluations.
Specific Responsibilities
* Primary duty is to answer inbound customer inquiries via phone calls by performing diagnosis of products and taking the appropriate action.
* Perform advanced troubleshooting and advise specification guidelines with plumbers, designers and retail, wholesale, and showroom personnel.
* Walk customer and trade professionals through step-by-step installation and/or repair of Kohler and Sterling products.
* Technical proficiency: ability to navigate and manage multiple computer windows and software systems: Customer relationship management, order management and us.kohler.com website.
* Effectively use Customer Care Center (3C) technology (i.e., Salesforce CRM, kohler.com, SAP, Microsoft Teams, Outlook Email, SharePoint, Verint Schedules, and Workbrain) and all other tools/resources available, including technical literature and price books.
* Gain knowledge of all Kohler and Sterling products and the associated warranties associated.
* Read and understand technical publications, diagrams, and specification documents.
* Excellent interpersonal and communication skills.
* Track orders, provide availability, and other shipping information.
* Up sell Kohler and Sterling products and accessories as appropriate.
* Assist with implementing procedures to maximize up-time and phone coverage.
* Track trends in product variations and report to engineering and quality as appropriate.
* Participate in department initiatives as needed.
* Participates in various Customer Service Support functions as needed including order block reports, credit card reports and shipping resolution.
* Meet or exceed balanced scorecard metrics & maintain acceptable attendance record.
Skills/Requirements
* High school diploma or GED required, 2-4-year degree preferred.
* 1+ years of customer service experience desired.
* Previous computer experience is necessary to be successful in this position.
* Experience in a call center environment preferred.
* Completion of internal Brand Ambassador Program required.
Work from home requirements: Equipment provided!
* The associate is responsible for paying their own internet expenses and must have a hard-wired internet service via cable, fiber, or DSL with a minimum 10mbps service. Wired ethernet connection that meets upload and download speed requirements as noted above. Cannot be Wi-Fi, dial up, satellite or cellular internet.
* Have a separate confidential and distraction free workspace with no background noises.
* Freedom from other responsibilities - you must be focused on delivering a world class service experience.
* Required to work during their assigned shift time Monday-Friday between the hours of 8:00 a.m. and 5:00 p.m. Break and lunch times will be scheduled.
* Full-time hours are 34-36 hours/week after training, more will be required during peak season.
#LI-KS1
#LI-Remote
Applicants must be authorized to work in the US without requiring sponsorship now or in the future.
We believe in supporting you from the moment you join us, which is why Kohler offers day 1 benefits. This means you'll have access to your applicable benefit programs from your first day on the job, with no waiting period. The hourly range for this position is $20.00 - $21.00. The specific hourly rate offered to a candidate may be influenced by a variety of factors including candidate's education and work location.
Why Choose Kohler?
We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With more than 30,000 bold leaders across the globe, we're driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives.
About Us
It is Kohler's policy to recruit, hire, and promote qualified applicants without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact *********************. Kohler Co. is an equal opportunity/affirmative action employer.
$20-21 hourly 15d ago
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