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Consumer service representative skills for your resume and career

Updated January 8, 2025
5 min read
Below we've compiled a list of the most critical consumer service representative skills. We ranked the top skills for consumer service representatives based on the percentage of resumes they appeared on. For example, 16.2% of consumer service representative resumes contained consumer service as a skill. Continue reading to find out what skills a consumer service representative needs to be successful in the workplace.

15 consumer service representative skills for your resume and career

1. Consumer Service

Here's how consumer service representatives use consumer service:
  • Created a procedural training manual for Collections department and Consumer Services department to ensure consistent practices and reduce personnel conflicts.
  • Managed Consumer Service Representative's productivity and call center wait time utilizing internal Call Management System.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how consumer service representatives use customer service:
  • Demonstrated excellent online and phone customer service etiquette and strong customer relationship skills when responding to customer questions and concerns.
  • Maintain satisfactory customer service ratings in all categories including communication skills, listening skills, problem resolution and politeness.

3. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how consumer service representatives use phone calls:
  • Answered telephone calls from customers to address questions regarding setup, use, replacement part, and warranty exchanges and returns.
  • Answered consumer telephone calls to resolve problems, questions and various issues with Unilever HPC products while entering information into database.

4. Customer Satisfaction

Here's how consumer service representatives use customer satisfaction:
  • Contributed to quality assurance procedures to ensure accuracy of communications to customers and improve customer satisfaction with products.
  • Encouraged customers to comply with car loans * Developed solutions to effect customer satisfaction

5. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how consumer service representatives use data entry:
  • Performed data entry by documenting and maintaining confidential consumer information using L.U.C.I.D.
  • Entered data entry information into computer systems to track and record complaint from initial call to final resolution.

6. Customer Inquiries

Here's how consumer service representatives use customer inquiries:
  • Respond to customer inquiries via phone and email channels concerning warranty replacements, assembly processes, etc.
  • Key Accomplishments: Handle customer inquiries, complaints, billing questions and payment extension/service requests.

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7. Inbound Calls

Here's how consumer service representatives use inbound calls:
  • Received inbound calls from customers that required assistance with their reservations and/or requested additional information.
  • Received inbound calls, placed outbound calls to assist in troubleshooting systems and accessories and completing part and repair orders.

8. Consumer Inquiries

Here's how consumer service representatives use consumer inquiries:
  • Presented a positive image for the pasta companies of the Borden Pasta Group when responding to consumer inquiries and complaints.
  • Responded quickly and accurately to consumer inquiries by phone, email, and letter on over 1400 products.

9. Medicare

Medicare is a federal government insurance program that offers health care coverage to people who are 65 and above. In some cases, younger people with disabilities whose status is identified by the SSA can also avail the insurance program. Medicare covers the health expenses of people who are not able to afford it plus it protects the payee from rising health care costs.

Here's how consumer service representatives use medicare:
  • Check Medicare and Medicaid eligibility, and aid clients in choosing part D prescription plans that best fit their needs.
  • Called private insurance companies, Medicare, and Medicaid to obtain benefit information, determining insurance compatibility with health-care provider programs.

10. Credit Card

A type of card issued by banks and other financial institutions, that enable users to manage and borrow their finances is called a credit card. The funds borrowed from a financial institution through a credit card are meant to be paid back along with certain amounts of interest imposed by the bank.

Here's how consumer service representatives use credit card:
  • Analyzed customer credit card accounts provide detailed information regarding transactions.
  • Served business and consumer credit card holders following laws and policies, awarded for best quality.

11. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how consumer service representatives use outbound calls:
  • Assist with inbound and outbound calls answering questions about Online Market purchases from various merchants.
  • Received incoming calls and makes outbound calls when necessary.

12. Medicaid

Here's how consumer service representatives use medicaid:
  • Assist consumers who qualify with completing applications for health insurance whether it be for Medicaid or a Qualified Health Plan.
  • Enroll clients in Health plans Affordable Care Act, Medicaid, CHP.

13. Customer Support

Here's how consumer service representatives use customer support:
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Facilitated inter-departmental communication to effectively provide customer support.

14. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how consumer service representatives use troubleshoot:
  • Track and troubleshoot all website and administrative issues to provide details to the Web Development Team for resolution.
  • Worked with customers via phone to connect and troubleshoot Nintendo game systems.

15. Customer Complaints

Here's how consumer service representatives use customer complaints:
  • Addressed inquiries regrading products and service.resolved customer complaints.
  • Resolved customer complaints and problems quickly and effectively
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List of consumer service representative skills to add to your resume

Consumer service representative skills

The most important skills for a consumer service representative resume and required skills for a consumer service representative to have include:

  • Consumer Service
  • Customer Service
  • Phone Calls
  • Customer Satisfaction
  • Data Entry
  • Customer Inquiries
  • Inbound Calls
  • Consumer Inquiries
  • Medicare
  • Credit Card
  • Outbound Calls
  • Medicaid
  • Customer Support
  • Troubleshoot
  • Customer Complaints
  • Product Knowledge
  • Replacement Orders
  • Consumer Calls
  • CSR
  • Health Insurance
  • Consumer Issues
  • Consumer Complaints
  • Customer Calls
  • Customer Accounts
  • Consumer Satisfaction
  • Billing Inquiries
  • Customer Issues
  • Part Orders
  • Payment Arrangements
  • Computer System
  • Wi-Fi
  • Billing Issues
  • Technical Problems
  • Consumer Contacts
  • Nintendo
  • Telephone Inquiries
  • Technical Assistance
  • AS400
  • Phone Support
  • Marketplace
  • Technical Issues
  • Problem Resolution
  • Product Line
  • Consumer Accounts
  • Customer Interaction
  • Warranty Claims
  • Customer Feedback
  • Quality Service
  • Product Availability

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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