How To Become A Contact Agent: What It Is and Career Path

What is a contact agent and how to become one

Updated January 8, 2025

3 min read

The role of a contact agent is important in every company that wants to keep customers happy and loyal to the brand. The contact agent is the first point of contact for customers whether they communicate by chat, email, or phone.

Your job description involves helping to manage inbound customer service request problems and ensuring that customer satisfaction remains a top priority for the company. Some real-life tasks you may encounter in the course of your job include managing Facebook and other communication media, keeping track of appointment bookings, and operating the FedEx shipping system efficiently and accurately.

You must possess excellent verbal and non-verbal communication skills, customer service skills, and outbound call skills. A high school diploma will suffice for this role as a lot of the learning is done on the job. The mean annual salary for a contact agent is about $30,000 at the rate of $14.46 per hour.

ScoreContact AgentUS Average

Salary

2.2

Avg. Salary $28,301

Avg. Salary $59,228

Stability level

5.9

Growth rate -4%

Growth rate 0.3%

Diversity

9.3

Race

American Indian and Alaska Native 0.65%

Asian 6.64%

Black or African American 11.76%

Hispanic or Latino 20.77%

Unknown 5.51%

White 54.66%

Gender

female 66.60%

male 33.40%

Age - 39

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 39

Stress level

5.9

Stress level is manageable

7.1 - high

Complexity level

6.6

Complexity level is challenging

7 - challenging

Work life balance

6.5

Work life balance is good

6.4 - fair

Key steps to become a contact agent

Explore contact agent education requirements

Most common contact agent degrees

Bachelor's

41.7 %

High School Diploma

22.5 %

Associate

19.8 %

Start to develop specific contact agent skills

Skills	Percentages
Customer Service	14.77%
Phone Calls	13.09%
Patients	9.89%
Inbound Calls	8.42%
Escalate	7.80%

Complete relevant contact agent training and internships

Accountants spend an average of 6-12 months on post-employment, on-the-job training. New contact agents learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a contact agent based on U.S. Bureau of Labor Statistics data and data from real contact agent resumes.

Research contact agent duties and responsibilities

Manage Facebook and patient communication programs.
Accept incoming calls and promote DIRECTV to prospects.
Provide assistance to businesses whose Comcast service are currently down.
Maintain patient confidentiality and abide by HIPPA laws at all times.

Prepare your contact agent resume

When your background is strong enough, you can start writing your contact agent resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a contact agent resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable contact agent resume templates

Build a professional contact agent resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your contact agent resume.