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The differences between contact agents and bilingual customer services can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a contact agent and a bilingual customer service. Additionally, a bilingual customer service has an average salary of $32,388, which is higher than the $28,301 average annual salary of a contact agent.
The top three skills for a contact agent include customer service, phone calls and patients. The most important skills for a bilingual customer service are data entry, strong customer service, and excellent organizational.
| Contact Agent | Bilingual Customer Service | |
| Yearly salary | $28,301 | $32,388 |
| Hourly rate | $13.61 | $15.57 |
| Growth rate | -4% | -4% |
| Number of jobs | 209,089 | 201,631 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 42% | Bachelor's Degree, 35% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
Contact agents are customer service professionals who handle emails, phone calls, and live chat messages. The agents assist customers with order inquiries, bills and payments, and support questions and complaints. These agents deal with technical support, inbound and outbound sales, and appointment bookings. They must ensure to handle an appropriate number of calls per day, resolve calls on the primary contact or refer them to the correct department, and log the call accurately against the customer's account.
In bilingual customer service, a representative specializes in responding to calls using English or another foreign language that the customer prefers. Among their primary responsibilities include assisting customers and addressing any inquiries, concerns, or issues that they may raise. Aside from this, a representative may also recommend or sell products, process refunds or payments, and conduct surveys or polls. Furthermore, a representative needs to build rapport with customers to secure sales or create a substantial client base.
Contact agents and bilingual customer services have different pay scales, as shown below.
| Contact Agent | Bilingual Customer Service | |
| Average salary | $28,301 | $32,388 |
| Salary range | Between $21,000 And $36,000 | Between $26,000 And $39,000 |
| Highest paying City | Milwaukee, WI | Minneapolis, MN |
| Highest paying state | Rhode Island | Alaska |
| Best paying company | Idaho Central Credit Union | Uline |
| Best paying industry | Finance | Insurance |
There are a few differences between a contact agent and a bilingual customer service in terms of educational background:
| Contact Agent | Bilingual Customer Service | |
| Most common degree | Bachelor's Degree, 42% | Bachelor's Degree, 35% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between contact agents' and bilingual customer services' demographics:
| Contact Agent | Bilingual Customer Service | |
| Average age | 40 | 40 |
| Gender ratio | Male, 33.4% Female, 66.6% | Male, 30.8% Female, 69.2% |
| Race ratio | Black or African American, 11.8% Unknown, 5.5% Hispanic or Latino, 20.8% Asian, 6.6% White, 54.7% American Indian and Alaska Native, 0.7% | Black or African American, 12.2% Unknown, 4.9% Hispanic or Latino, 28.1% Asian, 4.6% White, 49.6% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 7% | 7% |