Contact agent demographics and statistics in the US
Contact agent demographics research summary. Zippia estimates contact agent demographics and statistics in the United States by using a database of 30 million profiles. Our contact agent estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about contact agents after extensive research and analysis:
- There are over 8,045 contact agents currently employed in the United States.
- 66.6% of all contact agents are women, while 33.4% are men.
- The average contact agent age is 40 years old.
- The most common ethnicity of contact agents is White (54.7%), followed by Hispanic or Latino (20.8%), Black or African American (11.8%) and Asian (6.6%).
- Contact agents are most in-demand in New York, NY.
- The finance industry is the highest-paying for contact agents.
- Milwaukee, WI pays an annual average wage of $32,148, the highest in the US.
- In 2022, women contact agents earned 97% of what men earned.
- 7% of all contact agents are LGBT.
- Michigan is the best state for contact agents to live.
- Contact agents are 62% more likely to work at private companies in comparison to public companies.
On this page
Contact agent demographics by:
Contact agent gender statistics
66.6% of contact agents are women and 33.4% of contact agents are men.
- Female, 66.6%
- Male, 33.4%
Contact agent gender ratio
| Gender | Percentages |
|---|---|
| Female | 66.6% |
| Male | 33.4% |
Contact agent gender pay gap
Women earn 97¢ for every $1 earned by men
Male income
$29,804
Female income
$28,770
Contact agent gender ratio over time
This data breaks down the percentage of men and women in contact agent positions over time. Currently, 66.6% of contact agents are female.
Contact agent gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 31.68% | 68.32% |
| 2011 | 31.53% | 68.47% |
| 2012 | 33.05% | 66.95% |
| 2013 | 33.50% | 66.50% |
| 2014 | 34.01% | 65.99% |
| 2015 | 33.89% | 66.11% |
| 2016 | 34.46% | 65.54% |
| 2017 | 34.90% | 65.10% |
| 2018 | 33.57% | 66.43% |
| 2019 | 33.14% | 66.86% |
| 2020 | 33.78% | 66.22% |
| 2021 | 33.40% | 66.60% |
Contact agent related jobs gender ratio
We compared contact agents with similar job titles to see how gender ratios vary. As you can see, technical service advisor and courtesy associate have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Loan Secretary | 4% | 96% |
| Dental Receptionist | 5% | 95% |
| Receptionist Secretary | 6% | 94% |
| Contact Agent | 33% | 67% |
| Lead Ramp Agent | 86% | 14% |
| Courtesy Associate | 88% | 12% |
| Technical Service Advisor | 89% | 11% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Contact agent demographics by race
The most common ethnicity among contact agents is White, which makes up 54.7% of all contact agents. Comparatively, 20.8% of contact agents are Hispanic or Latino and 11.8% of contact agents are Black or African American.
- White, 54.7%
- Hispanic or Latino, 20.8%
- Black or African American, 11.8%
- Asian, 6.6%
- Unknown, 5.5%
- American Indian and Alaska Native, 0.6%
Contact agent race
| Contact agent race | Percentages |
|---|---|
| White | 54.7% |
| Hispanic or Latino | 20.8% |
| Black or African American | 11.8% |
| Asian | 6.6% |
| Unknown | 5.5% |
| American Indian and Alaska Native | 0.6% |
Contact agent race and ethnicity over time
See how contact agent racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Contact agent race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 62.07% | 12.02% | 5.93% | 16.81% |
| 2011 | 61.79% | 12.31% | 6.07% | 16.69% |
| 2012 | 60.98% | 12.19% | 5.88% | 17.54% |
| 2013 | 61.33% | 12.02% | 6.04% | 17.21% |
| 2014 | 60.71% | 11.97% | 6.35% | 17.40% |
| 2015 | 60.09% | 11.71% | 6.14% | 18.51% |
| 2016 | 59.21% | 12.20% | 6.38% | 18.41% |
| 2017 | 60.12% | 11.62% | 6.35% | 18.23% |
| 2018 | 59.94% | 11.20% | 6.52% | 18.62% |
| 2019 | 59.54% | 11.39% | 6.32% | 19.13% |
| 2020 | 56.98% | 10.80% | 6.47% | 19.74% |
| 2021 | 54.66% | 11.76% | 6.64% | 20.77% |
Contact agent wage gap by race
According to our data, asian contact agents have the highest average salary compared to other ethnicities. Black or african american contact agents have the lowest average salary at $29,492.
| Ethnicity | Salary |
|---|---|
| Unknown | $29,533 |
| White | $29,857 |
| Black or African American | $29,492 |
| Asian | $30,376 |
| Hispanic or Latino | $29,772 |
Average contact agent age
See how the average age of contact agents varies based on ethnicity and gender.
Male
Female
Contact agent age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 37 | 39 |
| Unknown | 34 | 36.5 |
| Asian | 38 | 42 |
| Hispanic or Latino | 33 | 35 |
| White | 37 | 44 |
| American Indian and Alaska Native | 38 | 42 |
Contact agent age breakdown
The average age of contact agents is 40+ years years old, representing 49% of the contact agent population.
Contact agent age breakdown
| Contact Agent Years | Percentages |
|---|---|
| 40+ years | 49% |
| 30-40 years | 25% |
| 20-30 years | 24% |
Contact agent educational attainment
The most common degree for contact agents is bachelor's degree, with 42% of contact agents earning that degree. The second and third most common degree levels are high school diploma degree at 23% and high school diploma degree at 20%.
- Bachelor's, 42%
- High School Diploma, 23%
- Associate, 20%
- Diploma, 7%
- Other Degrees, 8%
Contact agents by degree level
| Contact agent degree | Percentages |
|---|---|
| Bachelor's | 42% |
| High School Diploma | 23% |
| Associate | 20% |
| Diploma | 7% |
| Other Degrees | 8% |
Contact agent jobs you might like
Contact agent wage gap by degree level
According to the data, contact agents with a Master's degree earn more than those without, at $33,059 annually. With a Bachelor's degree, contact agents earn a median annual income of $31,781 compared to $29,001 for contact agents with an Associate degree.
| Education | Salary |
|---|---|
| Master's Degree | $33,059 |
| High School Diploma or Less | $28,033 |
| Bachelor's Degree | $31,781 |
| Some College/ Associate Degree | $29,001 |
Contact agent employment statistics
Most contact agents work for a private in the finance industry.
Company size where contact agents work
Below, you can see the size of companies where contact agents work.
Contact agent jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 4% |
| 50 - 100 employees | 12% |
| 100 - 500 employees | 22% |
| 500 - 1,000 employees | 11% |
| 1,000 - 10,000 employees | 22% |
| > 10,000 employees | 30% |
Contact agent jobs by company type
Employees with the contact agent job title have their preferences when it comes to working for a company. For instance, most contact agents prefer to work at private companies over public companies.
Contact agent jobs by sector
| Company type | Percentages |
|---|---|
| Education | 5% |
| Public | 30% |
| Private | 62% |
| Government | 4% |
Contact agent jobs by industry
The most common industries for contact agents are finance, professional and technology.
Contact agent industry statistics
| Industry | Percentages |
|---|---|
| Finance | 14% |
| Fortune 500 | 13% |
| Professional | 12% |
| Technology | 9% |
| Health Care | 8% |
| Retail | 5% |
| Hospitality | 4% |
| Insurance | 4% |
| Education | 4% |
| Media | 3% |
| Transportation | 3% |
| Telecommunication | 3% |
| Government | 3% |
| Manufacturing | 3% |
| Non Profits | 3% |
| Automotive | 2% |
| Energy | 2% |
| Real Estate | 2% |
| Start-up | 2% |
| Internet | 1% |
| Utilities | 1% |
| Construction | 1% |
Contact agent turnover and employment statistics
Contact agent unemployment rate over time
The unemployment rate for contact agents between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Contact agent unemployment rate by year
| Year | Contact agent unemployment rate |
|---|---|
| 2010 | 11.59% |
| 2011 | 11.00% |
| 2012 | 10.08% |
| 2013 | 8.66% |
| 2014 | 7.64% |
| 2015 | 6.32% |
| 2016 | 5.97% |
| 2017 | 5.66% |
| 2018 | 5.04% |
| 2019 | 4.98% |
| 2020 | 6.69% |
| 2021 | 7.20% |
Average contact agent tenure
The average contact agent stays at their job for 1-2 years, based on the 1,247 contact agents resumes in Zippia's database.
Contact agent tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 35% |
| 1-2 years | 31% |
| 3-4 years | 11% |
| 5-7 years | 15% |
| 8-10 years | 5% |
| 11+ years | 4% |
Contact agent LGBT ratio compared to similar jobs
Review the percent of contact agents that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Will Call Order Clerk | 5.53% | 88,907 |
| Social Security Benefits Interviewer | 6.73% | 97,464 |
| Contact Agent | 7.19% | - |
| Record Keeper | 8.60% | 3,596 |
| Commercial Credit Reviewer | 8.99% | 32,691 |
| Public Services Assistant | 11.16% | 66,948 |
| Human Resources Secretary | 15.31% | 49,749 |
Similar contact agent jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Will Call Order Clerk | 5.53% | 88,907 |
| Social Security Benefits Interviewer | 6.73% | 97,464 |
| Record Keeper | 8.60% | 3,596 |
| Commercial Credit Reviewer | 8.99% | 32,691 |
| Public Services Assistant | 11.16% | 66,948 |
| Human Resources Secretary | 15.31% | 49,749 |
Foreign languages spoken by contact agents
The most common foreign language among contact agents is Spanish at 61.5%. The second-most popular foreign language spoken is French at 11.5% and Italian is the third-most popular at 7.7%.
- Spanish, 61.5%
- French, 11.5%
- Italian, 7.7%
- Mandarin, 3.8%
- Arabic, 3.8%
- Other, 11.7%
Contact agent languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 61.5% |
| French | 11.5% |
| Italian | 7.7% |
| Mandarin | 3.8% |
| Arabic | 3.8% |
| Other | 11.7% |
