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Job outlook for contact agents in the United States
Contact agent job growth summary. After extensive research, interviews, and analysis, Zippia's data science team found that:
The projected contact agent job growth rate is -4% from 2018-2028.
About -105,300 new jobs for contact agents are projected over the next decade.
Contact agent salaries have increased 11% for contact agents in the last 5 years.
There are over 8,045 contact agents currently employed in the United States.
There are 209,089 active contact agent job openings in the US.
The average contact agent salary is $28,301.
Are contact agent jobs in demand?
No, contact agent jobs are not in demand. Contact agent demand is projected to decline -4% from 2018 to 2028.
Contact agent job and salary trends over time
Compare the number of contact agent jobs and the average contact agent salary over time.
Contact agent jobs over time
Contact agent job growth rate over time
| Year | # of jobs | % of population |
|---|---|---|
| 2021 | 8,045 | 0.00% |
| 2020 | 8,178 | 0.00% |
| 2019 | 8,427 | 0.00% |
| 2018 | 8,288 | 0.00% |
| 2017 | 7,989 | 0.00% |
Average contact agent salary over time
Contact agent salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2025 | $28,301 | $13.61 | +3.2% |
| 2024 | $27,416 | $13.18 | +2.8% |
| 2023 | $26,658 | $12.82 | +2.6% |
| 2022 | $25,979 | $12.49 | +1.8% |
| 2021 | $25,513 | $12.27 | +1.8% |
Contact agent jobs by state
The map below shows you the number of contact agent job openings in each state. The darker areas on the map show where contact agents earn the highest salaries across all 50 states.
Average salary: Job openings:
Most common states for contact agents
| Rank | State | Population | # of jobs | Employment/ 1000ppl |
|---|---|---|---|---|
| 1 | North Dakota | 755,393 | 471 | 62% |
| 2 | Montana | 1,050,493 | 598 | 57% |
| 3 | South Dakota | 869,666 | 461 | 53% |
| 4 | Maine | 1,335,907 | 662 | 50% |
| 5 | Nebraska | 1,920,076 | 934 | 49% |
| 6 | Iowa | 3,145,711 | 1,420 | 45% |
| 7 | Wyoming | 579,315 | 245 | 42% |
| 8 | West Virginia | 1,815,857 | 712 | 39% |
| 9 | Minnesota | 5,576,606 | 2,008 | 36% |
| 10 | New Hampshire | 1,342,795 | 484 | 36% |
| 11 | Arizona | 7,016,270 | 2,480 | 35% |
| 12 | Missouri | 6,113,532 | 2,165 | 35% |
| 13 | Kansas | 2,913,123 | 1,027 | 35% |
| 14 | Delaware | 961,939 | 338 | 35% |
| 15 | Utah | 3,101,833 | 1,024 | 33% |
| 16 | New Mexico | 2,088,070 | 672 | 32% |
| 17 | Idaho | 1,716,943 | 546 | 32% |
| 18 | Rhode Island | 1,059,639 | 335 | 32% |
| 19 | Pennsylvania | 12,805,537 | 3,931 | 31% |
| 20 | Vermont | 623,657 | 191 | 31% |
Most common cities for contact agents
| Rank | City | # of jobs | Employment/ 1000ppl | Avg. salary |
|---|---|---|---|---|
| 1 | Farmington | 1 | 4% | $30,391 |
| 2 | Bethesda | 1 | 2% | $27,727 |
| 3 | Coeur dAlene | 1 | 2% | $23,412 |
| 4 | Dubuque | 1 | 2% | $27,051 |
| 5 | Kokomo | 1 | 2% | $26,559 |
| 6 | Beaumont | 1 | 1% | $24,884 |
| 7 | Columbia | 1 | 1% | $27,949 |
| 8 | Greenville | 1 | 1% | $25,150 |
| 9 | New York | 6 | 0% | $31,305 |
| 10 | Atlanta | 1 | 0% | $21,177 |
| 11 | Fort Wayne | 1 | 0% | $26,897 |
| 12 | Fort Worth | 1 | 0% | $25,053 |
| 13 | Indianapolis | 1 | 0% | $26,367 |