Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
Best contact center manager certifications
Contact center manager certifications allow job seekers to demonstrate their competency as an contact center manager to employers. However, not all contact center manager certifications provide the same value for job seekers.
The best certifications for a contact center manager are Six Sigma Green Belt, Master Project Manager (MPM), and Certified Professional - Human Resource (IPMA-CP).
Below is a list of the best contact center manager certifications. Obtaining an contact center manager certification will give you a leg up when you apply for jobs and increase your potential salary.
5 best certifications for contact center managers
| Rank | Contact center manager certification | Organization |
|---|---|---|
| 1 | Six Sigma Green Belt | IASSC |
| 2 | Master Project Manager (MPM) | AAPM |
| 3 | Certified Professional - Human Resource (IPMA-CP) | IPMA-HR |
| 4 | Certified Manager Certification (CM) | ICPM |
| 5 | Google Data Analytics Professional Certificate |
5 best contact center manager certifications
1. Six Sigma Green Belt
The IASSC Certified Lean Six Sigma Green Belt (ICGB) is a professional who is well versed in the Lean Six Sigma Methodology who both leads or supports improvement projects, typically as a part-time role. A Lean Six Sigma Green Belt possesses a thorough understanding of all aspects within the phases of D-M-A-I-C. They understand how to perform and interpret Six Sigma tools and how to use standard principles of Lean.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? Yes
- Oral or written exam required? Yes
- Renewal required?
2. Master Project Manager (MPM)
If you have 3+ years of Project Management Experience, you may apply for MPM™ Master Project Manager Board Certification.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? Yes
- Oral or written exam required? Yes
- Renewal required? Every 2 year(s)
3. Certified Professional - Human Resource (IPMA-CP)
IPMA-HR strives to encourage excellence in public sector human resources, promote continuous learning and develop the next generation of leaders. To that end, IPMA-HR offers two internationally recognized certification programs to the public HR community: the IPMA-CP and the IPMA-CS.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? Yes
- Oral or written exam required? Yes
- Renewal required? Every 3 year(s)
4. Certified Manager Certification (CM)
The Certified Manager Animal Resources (CMAR) certification program is designed to raise competency and professionalism in the field of Animal Resources Management. The CMAR designation involves a series of four examinations: three exams arranged via an organization called the Institute for Certified Professional Managers (ICPM), and the Animal Resources Exam offered by AALAS. Obtaining the CMAR designation is a sign of professionalism in the field of animal resources management.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required?
5. Google Data Analytics Professional Certificate
Prepare for a new career in the high-growth field of data analytics, no experience or degree required. Get professional training designed by Google and have the opportunity to connect with top employers. There are 337,400 U.S. job openings in data analytics with a $67,900 average entry-level salary. Data analytics is the collection, transformation, and organization of data in order to draw conclusions, make predictions, and drive informed decision making. Over 8 courses, gain in-demand skills that prepare you for an entry-level job. You’ll learn from Google employees whose foundations in data analytics served as launchpads for their own careers. At under 10 hours per week, you can complete the certificate in less than 6 months. You’ll prepare yourself for jobs that include junior or associate data analyst, database administrator, and more. Upon completion of the certificate, you can directly apply for jobs with Google and over 130 U.S. employers, including Walmart, Best Buy, Astreya. 82% of Google Career Certificate graduates report a positive career outcome like a new job, promotion, or raise within 6 months.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? No
- Renewal required? No
What is the best certification for a contact center manager?
The best contact center manager certification is Six Sigma Green Belt. The Six Sigma Green Belt is awarded by the International Association of Six Sigma Certification. The advanced certification is for more experienced employees as it often requires some work experience to acquire.
Here's a bit more background on how to obtain this contact center manager certification:
- To become a certified Six Sigma Green Belt, you need to pass the exam.
- This certificate requires more than two years of work experience.
- Renew certification every year.
What are some of the most in-demand certifications for contact center managers?
The most in-demand contact center manager certification is Six Sigma Green Belt based on all active job postings. Having this contact center manager certification will give you access to more contact center manager jobs with higher salaries.
The most common combination of contact center manager certifications include: Six Sigma Green Belt, Master Project Manager (MPM), and Certified Professional - Human Resource (IPMA-CP).
Online courses for contact center managers to earn certifications
1. Digital Project Management
Build confidence translating business requirements into project scope statements, creating project plans in Waterfall or Agile, and developing a high-performing team...
2. Measuring and Maximizing Impact of COVID-19 Contact Tracing
This course aims to provide managers and developers of contact tracing programs guidance on the most important indicators of performance of a contact tracing program, and a tool that can be used to project the likely impact of improvements in specific indicators. Students who complete the course will be proficient in using the Contact Tracing Evaluation and Strategic Support Application (ConTESSA) to estimate the impact of their contact tracing program on transmission and strategizing about how...
3. Getting Started with Call Center Training
Call Center Training is essential for both new hires and existing staff to sharpen their skills and feel motivated...
4. 90 Minute Contact Manager in FileMaker Pro
Create a Contact Manager in File Maker Pro 15 in approximately 1 Hour...
5. Certified Key Performance Indicators Professional (CKPIP)
Be a Certified KPI Professional by learning from KPI Mega Library best-selling author (All about Metrics & Measures)...
6. Professional Diploma in CRM Platforms Management
CRM Platforms at Sales, Service, Marketing and Business Management (Siebel, Dynamics CRM/365, Salesforce, SAP CRM)...
7. Performance Management: Objective setting for NEW MANAGERS
Learn how to quickly create focus and clarity for your team. Boost team performance with quality performance objectives...
8. Customer Service & Support For Customer Service Executives
Learn Customer Service Skills & Provide Excellent Customer Support, Customer Experience & How To Manage Upset Customers...
9. Performance Management and Compensation Management in HRM
Performance Management and Compensation Management Complete Course...
10. Understanding Performance Management as an HR Professional
This course is designed for human resources professionals or those who wish to learn more about performance management...
11. Performance Management: Build a High Performing Team
Transform the way you manage your teams performance...
12. Performance Management For Managers
Learn to successfully monitor, encourage and positively improve the performance of employees in the workplace...
13. Performance appraisal: Manager's guide to performance review
Discover how to encourage development so that each person in your team achieves their full potential...
14. Certified Performance Management Professional (CPMP)
Learn from KPI Mega Library best-selling author the art of organization performance management (Free APP & 11 Gifts)...
15. Customer Service, Customer Support, And Customer Experience
Customer service, customer support, and customer experience training. Loyal clients through world-class customer service...
16. Brilliant Customer Service: How to Impress your Customers!
Enhance your customer support and truly differentiate yourself from your competition!...
17. SAP Customer Service (CS/SM) - Service Management module
Real World SAP CS and SD, Repair Orders, Service Orders, Service Contracts...
18. Effectively Managing Employee Performance
Learn how to prevent performance problems, identify, counsel, and take action...
19. Customer Service: 6 Keys To Exceptional Customer Service
Master Customer Satisfaction & Astonish Your Customers With A+ Customer Service...
20. Employee Engagement Performance Management Certificate 2023
Manager Essentials: Management Coaching People Management Accredited Communication & Human Resources Talent Management...