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Job outlook for contact center managers in the United States
Contact center manager job growth summary. After extensive research, interviews, and analysis, Zippia's data science team found that:
The projected contact center manager job growth rate is 6% from 2018-2028.
About 189,200 new jobs for contact center managers are projected over the next decade.
Contact center manager salaries have increased 8% for contact center managers in the last 5 years.
There are over 6,965 contact center managers currently employed in the United States.
There are 117,401 active contact center manager job openings in the US.
The average contact center manager salary is $57,880.
Are contact center manager jobs in demand?
Yes, contact center manager jobs are in demand. Contact center manager demand is projected to grow 6% from 2018 to 2028.
Contact center manager job and salary trends over time
Compare the number of contact center manager jobs and the average contact center manager salary over time.
Contact center manager jobs over time
Contact center manager job growth rate over time
| Year | # of jobs | % of population |
|---|---|---|
| 2021 | 6,965 | 0.00% |
| 2020 | 12,021 | 0.00% |
| 2019 | 12,507 | 0.00% |
| 2018 | 6,475 | 0.00% |
| 2017 | 6,017 | 0.00% |
Average contact center manager salary over time
Contact center manager salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2026 | $57,880 | $27.83 | +4.2% |
| 2025 | $55,520 | $26.69 | +1.3% |
| 2024 | $54,803 | $26.35 | +1.8% |
| 2023 | $53,849 | $25.89 | +0.6% |
| 2022 | $53,523 | $25.73 | +0.1% |
Contact center manager jobs by state
The map below shows you the number of contact center manager job openings in each state. The darker areas on the map show where contact center managers earn the highest salaries across all 50 states.
Average salary: Job openings:
Most common states for contact center managers
| Rank | State | Population | # of jobs | Employment/ 1000ppl |
|---|---|---|---|---|
| 1 | District of Columbia | 693,972 | 531 | 77% |
| 2 | North Dakota | 755,393 | 358 | 47% |
| 3 | Montana | 1,050,493 | 391 | 37% |
| 4 | Nebraska | 1,920,076 | 620 | 32% |
| 5 | Virginia | 8,470,020 | 2,666 | 31% |
| 6 | Wyoming | 579,315 | 156 | 27% |
| 7 | Maryland | 6,052,177 | 1,533 | 25% |
| 8 | Minnesota | 5,576,606 | 1,372 | 25% |
| 9 | Kansas | 2,913,123 | 729 | 25% |
| 10 | Massachusetts | 6,859,819 | 1,596 | 23% |
| 11 | Missouri | 6,113,532 | 1,320 | 22% |
| 12 | Delaware | 961,939 | 213 | 22% |
| 13 | Illinois | 12,802,023 | 2,646 | 21% |
| 14 | Washington | 7,405,743 | 1,521 | 21% |
| 15 | New Mexico | 2,088,070 | 430 | 21% |
| 16 | Rhode Island | 1,059,639 | 225 | 21% |
| 17 | Alaska | 739,795 | 152 | 21% |
| 18 | Pennsylvania | 12,805,537 | 2,611 | 20% |
| 19 | Kentucky | 4,454,189 | 904 | 20% |
| 20 | Utah | 3,101,833 | 613 | 20% |
Most common cities for contact center managers
| Rank | City | # of jobs | Employment/ 1000ppl | Avg. salary |
|---|---|---|---|---|
| 1 | Fountain Hills | 1 | 4% | $51,843 |
| 2 | Chesterfield | 1 | 2% | $56,409 |
| 3 | Richmond | 3 | 1% | $82,739 |
| 4 | Tampa | 2 | 1% | $64,942 |
| 5 | Beaumont | 1 | 1% | $63,174 |
| 6 | Colorado Springs | 2 | 0% | $46,004 |
| 7 | Anaheim | 1 | 0% | $65,571 |
| 8 | Atlanta | 1 | 0% | $63,779 |
| 9 | Austin | 1 | 0% | $63,404 |
| 10 | Boston | 1 | 0% | $87,986 |
| 11 | Dallas | 1 | 0% | $61,409 |
| 12 | El Paso | 1 | 0% | $63,613 |
| 13 | Fort Wayne | 1 | 0% | $64,289 |