Ever encounter a situation when a customer center representative fails to answer your query but asks you to wait for a while? It's time they take to receive guidance from their Contact Center Supervisor. The supervisors are the ones who hire, train and equip call center employees with all the knowledge needed to deal with customers. As a contact center supervisor, you'll be responsible for the smooth running of call center operations by monitoring all representatives' progress.
Although you can get this job with a high school or associate diploma, it's worth mentioning that more than 36% of professionals have a bachelor's degree or even higher. You must have good managerial, interpersonal, and problem-solving skills for all problem-solving varieties in addition to qualifications.
Customer service is not an easy discipline to work in, and leading a team in this department is even more challenging. By being skilled enough, you can make $13.71 per hour to earn approximately $28,000 annually. But some of the competent ones can also make up to $36,000 per year.
There is more than meets the eye when it comes to being a contact center supervisor. For example, did you know that they make an average of $22.5 an hour? That's $46,795 a year!
When it comes to the most important skills required to be a contact center supervisor, we found that a lot of resumes listed 13.7% of contact center supervisors included communication, while 9.1% of resumes included proper procedures, and 5.7% of resumes included service levels. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the contact center supervisor job title. But what industry to start with? Most contact center supervisors actually find jobs in the retail and finance industries.
If you're interested in becoming a contact center supervisor, one of the first things to consider is how much education you need. We've determined that 33.6% of contact center supervisors have a bachelor's degree. In terms of higher education levels, we found that 6.0% of contact center supervisors have master's degrees. Even though some contact center supervisors have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a contact center supervisor. When we researched the most common majors for a contact center supervisor, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on contact center supervisor resumes include high school diploma degrees or master's degree degrees.
You may find that experience in other jobs will help you become a contact center supervisor. In fact, many contact center supervisor jobs require experience in a role such as customer service representative. Meanwhile, many contact center supervisors also have previous career experience in roles such as cashier or supervisor.