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Contact Center Supervisor Careers

Ever encounter a situation when a customer center representative fails to answer your query but asks you to wait for a while? It's time they take to receive guidance from their Contact Center Supervisor. The supervisors are the ones who hire, train and equip call center employees with all the knowledge needed to deal with customers. As a contact center supervisor, you'll be responsible for the smooth running of call center operations by monitoring all representatives' progress.

Although you can get this job with a high school or associate diploma, it's worth mentioning that more than 36% of professionals have a bachelor's degree or even higher. You must have good managerial, interpersonal, and problem-solving skills for all problem-solving varieties in addition to qualifications.

Customer service is not an easy discipline to work in, and leading a team in this department is even more challenging. By being skilled enough, you can make $13.71 per hour to earn approximately $28,000 annually. But some of the competent ones can also make up to $36,000 per year.

There is more than meets the eye when it comes to being a contact center supervisor. For example, did you know that they make an average of $22.5 an hour? That's $46,795 a year!

What Does a Contact Center Supervisor Do

When it comes to the most important skills required to be a contact center supervisor, we found that a lot of resumes listed 13.7% of contact center supervisors included communication, while 9.1% of resumes included proper procedures, and 5.7% of resumes included service levels. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the contact center supervisor job title. But what industry to start with? Most contact center supervisors actually find jobs in the retail and finance industries.

How To Become a Contact Center Supervisor

If you're interested in becoming a contact center supervisor, one of the first things to consider is how much education you need. We've determined that 33.6% of contact center supervisors have a bachelor's degree. In terms of higher education levels, we found that 6.0% of contact center supervisors have master's degrees. Even though some contact center supervisors have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a contact center supervisor. When we researched the most common majors for a contact center supervisor, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on contact center supervisor resumes include high school diploma degrees or master's degree degrees.

You may find that experience in other jobs will help you become a contact center supervisor. In fact, many contact center supervisor jobs require experience in a role such as customer service representative. Meanwhile, many contact center supervisors also have previous career experience in roles such as cashier or supervisor.

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Average Salary
$46,795
Average Salary
Job Openings
26,839
Job Openings

Contact Center Supervisor Career Paths

Top Careers Before Contact Center Supervisor

Cashier
11.4 %

Top Careers After Contact Center Supervisor

Cashier
9.7 %

Contact Center Supervisor Jobs You Might Like

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Contact Center Supervisor

Contact Center Supervisors in America make an average salary of $46,795 per year or $23 per hour. The top 10 percent makes over $62,000 per year, while the bottom 10 percent under $34,000 per year.
Average Salary
$46,795
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Recently Added Salaries

Job TitleCompanyascdescCompanyascdescStart DateascdescSalaryascdesc
Senior Contact Center
Senior Contact Center
Motion Recruitment
Motion Recruitment
05/28/2021
05/28/2021
$120,00005/28/2021
$120,000
Senior Contact Center
Senior Contact Center
Motion Recruitment
Motion Recruitment
05/21/2021
05/21/2021
$120,00005/21/2021
$120,000
Contact Center Supervisor (Remote)
Contact Center Supervisor (Remote)
Modivcare
Modivcare
03/26/2021
03/26/2021
$37,20603/26/2021
$37,206
Contact Tracer Supervisor, Remote
Contact Tracer Supervisor, Remote
AAA Mid-Atlantic
AAA Mid-Atlantic
03/25/2021
03/25/2021
$45,91403/25/2021
$45,914
Contact Center Collections I
Contact Center Collections I
Kelly Services
Kelly Services
03/22/2021
03/22/2021
$25,04403/22/2021
$25,044

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Contact Center Supervisor Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Contact Center Supervisor. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write a Contact Center Supervisor Resume

At Zippia, we went through countless Contact Center Supervisor resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Detailed Information

Contact Center Supervisor Demographics

Gender

male

54.1 %

female

41.8 %

unknown

4.1 %

Ethnicity

White

64.1 %

Hispanic or Latino

16.3 %

Black or African American

11.5 %

Foreign Languages Spoken

Spanish

65.0 %

French

5.0 %

Arabic

5.0 %
See More Demographics

Contact Center Supervisor Education

Majors

Business
28.3 %

Degrees

Bachelors

33.6 %

Certificate

25.3 %

Associate

18.7 %

Top Colleges for Contact Center Supervisors

1. California State University - Bakersfield

Bakersfield, CA • Public

In-State Tuition
$7,309
Enrollment
9,142

2. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

3. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

4. University of Minnesota - Twin Cities

Minneapolis, MN • Public

In-State Tuition
$14,760
Enrollment
31,451

5. Cornell University

Ithaca, NY • Private

In-State Tuition
$55,188
Enrollment
15,105

6. University of California, Berkeley

Berkeley, CA • Public

In-State Tuition
$14,184
Enrollment
30,845

7. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

8. Western Carolina University

Cullowhee, NC • Public

In-State Tuition
$3,926
Enrollment
9,835

9. SUNY College of Agriculture & Technology at Morrisville

Morrisville, NY • Public

In-State Tuition
$8,670
Enrollment
2,758

10. Pennsylvania State University

University Park, PA • Public

In-State Tuition
$18,454
Enrollment
40,108
See More Education Info

Online Courses For Contact Center Supervisor That You May Like

Call Center Supervisor
ed2go

Call Center Supervisor...

Customer Experiences with Contact Center AI
coursera

Learn how to design, develop, and deploy customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You'll also learn some best practices for integrating conversational solutions with your existing contact center software, establishing a framework for human agent assistance, and implementing solutions securely and at scale. Google partners with leading telephony providers to complete a contact center solution that will delight your customers and increase efficiencies...

Contact Center AI: Operations and Implementation
coursera

Welcome to "Contact Center AI: Operations and Implementation", the third course in the "Customer Experiences with Contact Center AI" specialization. In this course, learn some best practices for integrating conversational solutions with your existing contact center software, establishing a framework for human agent assistance, and implementing solutions securely and at scale. In this course, you'll be introduced to Agent Assist and the technology it uses so you can delight your customers with th...

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Top Skills For a Contact Center Supervisor

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Top Contact Center Supervisor Employers

We've made finding a great employer to work for easy by doing the hard work for you. We looked into employers that employ contact center supervisors and discovered their number of contact center supervisor opportunities and average salary. Through our research, we concluded that United States Army was the best, especially with an average salary of $47,483. United States Navy follows up with an average salary of $48,758, and then comes Walmart with an average of $90,145. In addition, we know most people would rather work from home. So instead of having to change careers, we identified the best employers for remote work as a contact center supervisor. The employers include The Home Depot, Magellan Health, and Public Consulting Group

1. United States Army
4.2
Avg. Salary: 
$47,483
Contact Center Supervisors Hired: 
194+
2. United States Navy
3.7
Avg. Salary: 
$48,758
Contact Center Supervisors Hired: 
79+
3. Walmart
4.8
Avg. Salary: 
$90,145
Contact Center Supervisors Hired: 
48+
4. The Home Depot
4.8
Avg. Salary: 
$90,761
Contact Center Supervisors Hired: 
29+
5. Telvista
3.6
Avg. Salary: 
$46,343
Contact Center Supervisors Hired: 
27+
6. General Dynamics
4.8
Avg. Salary: 
$70,059
Contact Center Supervisors Hired: 
26+

Contact Center Supervisor Videos

Updated October 2, 2020