Log In

Log In to Save

Sign Up to Save

Sign Up to Dismiss


The email and password you specified are invalid. Please, try again.

Email and password are mandatory

Forgot Password?

Don't have an account? Sign Up

reset password

Enter your email address and we will send you a link to reset your password.

Back to Log In

Become A Contact Center Supervisor

Where do you want to work?

To get started, tell us where you'd like to work.
Sorry, we can't find that. Please try a different city or state.

Working As A Contact Center Supervisor

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Processing Information
  • Deal with People

  • Mostly Sitting

  • $52,630

    Average Salary

What Does A Contact Center Supervisor Do At Home Depot

* Supervising, coaching and providing counsel to contact center associates
* Ensuring issues are handled efficiently, accurately and in a timely manner
* Working directly with Managers to achieve all contact center goals and objectives
* Utilizing call routing and staffing applications such as Impact 360, CentreVu, CMS and other tools
* Leading team meetings and ensuring that all team members are adequately informed of policy and procedural changes and provide a forum for associates to provide input to the Management team
* Supervises associates to ensure calls and transactions are processed in a timely and accurate manner
* Provides coaching to team and resolves issues/needs
* Responsible for the performance goals of their team including service levels, abandon rate, call quality and accuracy as well as adherence to all policies and procedures
* Manages performance (evaluations, corrective action, feedback, coaching, development, etc.) efficiently and effectively
* Assist Associate Support Manager by identifying work procedures, prepare work schedules and expedite workflow
* Reports to Associate Support Manager
* Accountable for direct supervision of the work activities of others.
* In addition to personnel issues -- including selection, termination, performance appraisal and professional development of subordinates

What Does A Contact Center Supervisor Do At Morris-Jenkins

* Provide daily direction and communication to members so that customer service calls are answered in a timely, efficient, and knowledgeable manner
* Provide continual evaluation of processes and procedures, which includes reviewing Contact Center Representative’s calls and providing evaluations for improvement/development
* Provide statistical and performance feedback/coaching on a weekly basis to each Contact Center Representative reviewing weekly/month goal setting and reviewing monthly scorecards with each member
* Suggestion of methods to improve area operations, efficiency, and service to both internal and external customers
* Address disciplinary and/or performance concerns according to company policy with corrective action, as required
* Provide regularly scheduled one-on-one coaching with Contact Center Representatives
* Planning and organizing pertinent individual and group contact center training
* Establish creative ways to increase team performance
* Must be able to effectively diffuse customer complaints with an acceptable resolution
* All other duties as required by manager

What Does A Contact Center Supervisor Do At Readyone Industries/Ready One

* 1. Coach, develop and motivate of a contact center team by demonstrating leadership and interpersonal skills.
* Directly supervise a team of call center agents.
* Motivate outbound call center agents to reach KPI s as defined.
* Manage all procedures related to the identification, prioritization, and resolution of contact center calls, in addition to the monitoring, tracking, and coordination of Contact Center functions.
* Provide and document performance feedback through side-by-side coaching, scheduled reviews, goal setting and performance management.
* Appropriately address human resource issues, such as attendance and interpersonal conflicts in the workplace; consults Contact Center Manager and/or Human Resources for guidance as needed.
* Drive call quality adherence by observing employee demeanor, quality control, and conformity to client policies.
* Manage service levels based on client contract agreements.
* Participate in the interviewing process and makes hiring recommendations.
* Improve customer satisfaction and call quality by monitoring and providing employee feedback and process enhancements.
* Control cost by managing staff to budgeted headcount and adjusting to volume.
* Utilize reporting to manage improvements in individual and team performance.
* Manage change through effective change management.
* Ensure team effectiveness by providing guidance that fosters team growth and performance.
* Will serve as a primary point of contact for the team s day-to-day operations and application of organizational policies and procedures.
* Champion change by demonstrating a positive attitude when change occurs.
* Handle escalated customer issues as needed.
* Ensure call processes and procedures are properly documented.
* Support and communicate business goals, quality standards, processes and procedures and policies.
* Administer motivational programs that include incentives, contests and team performance programs.
* Perform other duties and responsibilities as required or requested

What Does A Contact Center Supervisor Do At Liberty Mutual

* Actively manages all aspects of performance including employee performance, establishment of objectives, merit process, salary reviews, development, claims career path, progressive discipline and Reliability standards.
* Directs and monitors the day-to-day operations of the Claims Contact Center Customer Service Representatives (CSR's) and Senior Customer Service Representatives (Sr.
* CSR's) in the Claims Contact Centers by establishing priorities, coaching to key performance indicators, assisting in resolving problems in order to meet established service standards, etc.
* Identifies trending and drives behavioral changes through consistent one-on-one coaching/meetings with direct reports.
* Selects, develops and manages a high performance team that supports the Claims Contact Centers.
* Participates in hiring and selection processes for new hires.
* Trains new hires and/or current employees as needed on new claims systems, product rollout, customer satisfaction, etc. to maintain consistency and adherence to established corporate/department policies/procedures/objectives.
* Directly impact the customer's experience and overall business results by providing feedback, coaching, training and managing overall performance to a team of CSR's/Sr.
* CSR's on exceptional service skills and techniques.
* Identifies trending and drives behavioral changes through consistent one-on-one coaching/meetings with direct reports.
* Reviews, investigates, manages and resolves any and all escalated customer and/or agent issues with a sense of urgency, effective communication skills and a solid understanding of state regulations.
* Demonstrates a high level of technical expertise in all aspects of claims capturing and servicing processes.
* Evaluates group needs and introduces continual work flow and process changes as appropriate.
* Conducts Quality Assurance (QA).
* Responsible for pulling and analyzing reports as well as reviewing and evaluating calls that come into the claims contact center.
* Partners with the QA team to identify trends and action plans.
* Performs additional duties as assigned.
* Must be willing and able to work a shift that falls between 12pm
* am, and the office is open 7 days a week (including weekends and some holidays

What Does A Contact Center Supervisor Do At Co-Op Services Credit Union

* Monitoring and reporting of productivity and efficiency, growth and development, motivation and ensuring attendance and quality standards are achieved.
* This position will utilize all available technology and tools to facilitate quality monitoring, scheduling, assessing team performance and assist in ongoing training of call center agents within the team.
* This position is responsible for the successful and efficient operation of the afternoon-early evening shift.
* This team leader will work a weekend day

Show More

Show Less

Contact Center Supervisor jobs

Add To My Jobs

Contact Center Supervisor Career Paths

Contact Center Supervisor
Police Officer Security Officer
Account Manager
5 Yearsyrs
Registered Nurse Staff Nurse Program Manager
Chief Operating Officer
11 Yearsyrs
Registered Nurse Case Manager Human Resources Coordinator
Director Of Human Resources
10 Yearsyrs
Operations Manager Account Executive Office Manager
Finance Manager
7 Yearsyrs
Clerk Office Manager Branch Manager
Manager, Assistant Vice President
7 Yearsyrs
Clerk Forklift Operator Warehouse Manager
Material Manager
9 Yearsyrs
Contact Center Manager Operations Manager
Operations Director
9 Yearsyrs
Security Officer Service Technician Service Manager
Operations Manager
7 Yearsyrs
Police Officer Operations Manager
Plant Manager
11 Yearsyrs
Security Guard Technician Operations Manager
President Of Operations
11 Yearsyrs
Security Guard Security Officer Account Manager
Product Manager
7 Yearsyrs
Security Officer Technician Project Manager
Program Manager
8 Yearsyrs
Human Resources Assistant Specialist Operations Manager
Purchasing Manager
9 Yearsyrs
Truck Driver Delivery Driver Laboratory Technician
Quality Assurance Manager
9 Yearsyrs
Technician Quality Control Inspector Quality Assurance
Quality Manager
11 Yearsyrs
Truck Driver Dispatcher Operations Manager
Sales And Operations Manager
7 Yearsyrs
Contact Center Manager Project Manager Program Manager
Senior Manager
10 Yearsyrs
Human Resources Assistant Recruiter Operations Manager
Senior Operations Manager
9 Yearsyrs
Operations Manager Branch Manager Assistant Vice President
Vice President And Manager
10 Yearsyrs
Technician Maintenance Technician Production Supervisor
Warehouse Manager
5 Yearsyrs
Show More

Contact Center Supervisor Demographics


  • Male

  • Female

  • Unknown



  • White

  • Hispanic or Latino

  • Asian

  • Unknown

  • Black or African American

Show More

Languages Spoken

  • Spanish

  • Arabic

  • German

  • French

  • Chinese

  • Japanese

  • Italian

  • Portuguese

  • Russian

  • Persian

  • Tagalog

  • Mandarin

  • Korean

  • Swahili

  • Filipino

  • Ukrainian

  • Vietnamese

  • Navajo

Show More

Contact Center Supervisor

Unfortunately we don’t have enough data for this section.

Contact Center Supervisor Education

Contact Center Supervisor

Unfortunately we don’t have enough data for this section.

Job type you want
Full Time
Part Time

Top Skills for A Contact Center Supervisor


Show More

Top Contact Center Supervisor Skills

  1. USD Per Hourhours
  2. Procedures
  3. Safety Regulations
You can check out examples of real life uses of top skills on resumes here:
  • Provide adherence to records management policies and procedures.
  • Followed detailed safety regulations to insure animal health and safety and public health and safety.
  • Interfaced with customer to identify needs, field questions, and facilitate tickets sales to the US army and Military Personnel.
  • Perform customer service by interacting with internal and external clients and assisting in finding resolutions of issues or concerns.
  • Program Salary: $5.50 USD per hour University of Puerto Rico Rio Piedras Campus.

Top Contact Center Supervisor Employers

Contact Center Supervisor Videos

The Life of a Contact Center Supervisor

Life at a call center

Call Center Supervisor training