Ever encounter a situation when a customer center representative fails to answer your query but asks you to wait for a while? It's time they take to receive guidance from their Contact Center Supervisor. The supervisors are the ones who hire, train and equip call center employees with all the knowledge needed to deal with customers. As a contact center supervisor, you'll be responsible for the smooth running of call center operations by monitoring all representatives' progress.

Although you can get this job with a high school or associate diploma, it's worth mentioning that more than 36% of professionals have a bachelor's degree or even higher. You must have good managerial, interpersonal, and problem-solving skills for all problem-solving varieties in addition to qualifications.

Customer service is not an easy discipline to work in, and leading a team in this department is even more challenging. By being skilled enough, you can make $13.71 per hour to earn approximately $28,000 annually. But some of the competent ones can also make up to $36,000 per year.

What Does a Contact Center Supervisor Do

When it comes to the most important skills required to be a contact center supervisor, we found that a lot of resumes listed 15.4% of contact center supervisors included patients, while 9.3% of resumes included corrective action, and 6.5% of resumes included direct reports. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

How To Become a Contact Center Supervisor

If you're interested in becoming a contact center supervisor, one of the first things to consider is how much education you need. We've determined that 43.4% of contact center supervisors have a bachelor's degree. In terms of higher education levels, we found that 7.9% of contact center supervisors have master's degrees. Even though most contact center supervisors have a college degree, it's possible to become one with only a high school degree or GED.

Learn More About How To Become a Contact Center Supervisor

Contact Center Supervisor Career Paths

Average Salary for a Contact Center Supervisor

Contact Center Supervisors in America make an average salary of $42,217 per year or $20 per hour. The top 10 percent makes over $73,000 per year, while the bottom 10 percent under $24,000 per year.
Average Contact Center Supervisor Salary
$42,217 Yearly
$20.30 hourly
$24,000
10 %
$42,000
Median
$73,000
90 %

What Am I Worth?

salary-calculator

States With The Most Contact Center Supervisor Jobs

Mouse over a state to see the number of active contact center supervisor jobs in each state. The darker areas on the map show where contact center supervisors earn the highest salaries across all 50 states.

Average Salary: Job Openings:

Number Of Contact Center Supervisor Jobs By State

RankStateNumber of JobsAverage Salary
1Texas3,211$55,449
2California3,195$59,457
3Florida2,267$55,996
4Pennsylvania2,166$53,667
5Illinois1,965$46,474
6Ohio1,865$47,261
7North Carolina1,684$48,059
8New York1,585$63,438
9Georgia1,557$53,214
10Virginia1,536$51,925
11Michigan1,249$46,770
12Minnesota1,208$44,393
13Missouri1,089$40,758
14Indiana1,046$44,382
15Tennessee1,036$38,434
16Arizona1,004$48,605
17Massachusetts886$49,356
18Kentucky876$42,187
19Maryland814$46,789
20New Jersey788$61,856
21Wisconsin785$45,219
22South Carolina734$46,002
23Alabama702$43,104
24Colorado648$54,022
25Washington644$54,882
26Kansas629$42,550
27Oklahoma584$42,725
28Nebraska554$46,056
29New Mexico391$47,545
30Connecticut382$60,286
31Oregon377$47,378
32Utah372$42,641
33Mississippi371$36,582
34Iowa360$36,543
35Louisiana341$47,205
36Nevada340$49,788
37Montana336$32,350
38Idaho298$44,418
39Arkansas227$41,006
40New Hampshire224$49,944
41Rhode Island183$56,043
42Delaware164$53,497
43Maine162$35,480
44Wyoming151$35,120
45West Virginia107$36,461
46Hawaii102$48,063
47Alaska96$41,876
48Vermont72$36,391
49North Dakota65$34,266
50South Dakota57$44,021

Contact Center Supervisor Education

Contact Center Supervisor Majors

28.1 %

Contact Center Supervisor Degrees

Bachelors

43.4 %

Associate

24.6 %

High School Diploma

17.1 %

Top Colleges for Contact Center Supervisors

1. California State University - Bakersfield

Bakersfield, CA • Private

In-State Tuition
$7,309
Enrollment
9,142

2. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

3. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

4. University of Minnesota - Twin Cities

Minneapolis, MN • Private

In-State Tuition
$14,760
Enrollment
31,451

5. Cornell University

Ithaca, NY • Private

In-State Tuition
$55,188
Enrollment
15,105

6. University of California, Berkeley

Berkeley, CA • Private

In-State Tuition
$14,184
Enrollment
30,845

7. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

8. Western Carolina University

Cullowhee, NC • Private

In-State Tuition
$3,926
Enrollment
9,835

9. SUNY College of Agriculture & Technology at Morrisville

Morrisville, NY • Private

In-State Tuition
$8,670
Enrollment
2,758

10. Pennsylvania State University

University Park, PA • Private

In-State Tuition
$18,454
Enrollment
40,108

Top Skills For a Contact Center Supervisor

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Contact Center Supervisor Demographics

Contact Center Supervisor Gender Distribution

Male
Male
59%
Female
Female
41%

After extensive research and analysis, Zippia's data science team found that:

  • Among contact center supervisors, 41.2% of them are women, while 58.8% are men.

  • The most common race/ethnicity among contact center supervisors is White, which makes up 64.0% of all contact center supervisors.

  • The most common foreign language among contact center supervisors is Spanish at 65.0%.

Work Experience Programs For Contact Center Supervisors

Virtual work experience programs replicate work at top companies and help you gain the skills to be successful when applying and working there. In only a few hours, learn the relevant tools necessary to complete a typical work day at that company. Virtual work experience programs are 100% free, open-access, and self-paced. No experience or application is required!

Emerging Companies Program

Company: Latham & Watkins

Cost: Free

Duration: 5-6 hours

Family Law Program

Company: Leo Cussen

Cost: Free

Duration: 16-20 hours

Data Analytics Program

Company: KPMG AU

Cost: Free

Duration: 2-3 hours

US Commercial Law Program

Company: White & Case USA

Cost: Free

Duration: 2-3 hours

Client Service Program

Company: Bloomberg

Cost: Free

Duration: 5-6 hours

US Trade Law Program

Company: White & Case LLP

Cost: Free

Duration: 10-15 hours

Online Courses For Contact Center Supervisor That You May Like

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Contact Center AI: Operations and Implementation
coursera

Welcome to "CCAI Operations and Implementation", the fourth course in the "Customer Experiences with Contact Center AI" series. In this course, learn some best practices for integrating conversational solutions with your existing contact center software, establishing a framework for human agent assistance, and implementing solutions securely and at scale. In this course, you'll be introduced to Agent Assist and the technology it uses so you can delight your customers with the efficiencies and ac...

Customer Experiences with Contact Center AI - Dialogflow CX
coursera

In this series, learn how to design customer conversations using Contact Center Artificial Intelligence (CCAI). You'll use Dialogflow CX to create virtual agents and test them using the simulator. Learn to add functionality to access data from external systems, making virtual agents conversationally dynamic. You'll be introduced to testing methods, connectivity protocols, APIs, environment management, and compliance measures. Learn best practices for integrating conversational solutions with you...

Customer Experiences with Contact Center AI - Dialogflow ES
coursera

In this series, learn how to design customer conversations using Contact Center Artificial Intelligence (CCAI). You'll use Dialogflow ES to create virtual agents and test them using the simulator. Learn to add functionality to access data from external systems, making virtual agents conversationally dynamic. You'll be introduced to testing methods, connectivity protocols, APIs, environment management, and compliance measures. Learn best practices for integrating conversational solutions with you...

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Top Contact Center Supervisor Employers

Most Common Employers For Contact Center Supervisor

RankCompanyAverage SalaryHourly RateJob Openings
1Accenture$76,462$36.769
2Department of Homeland Security$68,422$32.9010
3USAJOBS$58,140$27.9527
4National Park Foundation$55,272$26.5716
5General Dynamics$49,934$24.0122
6Prime Therapeutics$49,768$23.9310
7Progressive$41,099$19.7619
8USAF Police Alumni Association$39,903$19.1835
9United States Marine Corps$39,626$19.0525
10US Post Office$38,006$18.2711

Contact Center Supervisor Videos