Contact Center Supervisor Statistics in the US

The average employee age for contact center supervisors is 46 years. The contact center supervisor workforce reached a whopping 7,100 in 2020!

Among contact center supervisors, we discovered that 41.8% of them are women, while 54.1% are men. The most common race/ethnicity among contact center supervisors is White, which makes up 64.1% of all contact center supervisors. Comparatively, there are 16.3% of the Hispanic or Latino ethnicity and 11.5% of the Black or African American ethnicity. Contact center supervisors are also more likely to work at public companies in comparison to private companies. Taking it a step further, contact center supervisors are more likely to find a job in the retail industry.

From where do we know all information about contact center supervisor demographics? We analyzed 7,129 contact center supervisors resumes to find out what the average demographics are for the job position. Just to be clear, by demographics we mean the study of population-based factors like age, race, and sex. On top of scouring through resumes, we also took note of job proposals from employers and Census Bureau data. And guess what? We found some pretty interesting information.

Contact Center Supervisor Diversity

From race to gender and even age, we found the average demographic information on those who work as contact center supervisors. Keep reading to find out what the results for contact center supervisors were.

Contact Center Supervisor Gender Ratio

Among contact center supervisors, 41.8% of them are women compared to 54.1% which are men.

Job Title
  • Male, 54.1%
  • Female, 41.8%
  • Unknown, 4.1%

Contact Center Supervisor Ethnic Breakdown

The most common ethnicity among contact center supervisors is White, which makes up 64.1% of all contact center supervisors. Comparatively, there are 16.3% of the Hispanic or Latino ethnicity and 11.5% of the Black or African American ethnicity.

Job Title
  • White, 64.1%
  • Hispanic or Latino, 16.3%
  • Black or African American, 11.5%
  • Asian, 5.4%
  • Unknown, 2.1%
  • American Indian and Alaska Native, 0.6%

Foreign Languages Spoken By Contact Center Supervisors

The chart below shows that 65.0% of contact center supervisors speak Spanish. The second-most popular foreign language spoken is French at 5.0% and Arabic is the third-most popular at 5.0%.

Job Title
  • Spanish, 65.0%
  • French, 5.0%
  • Arabic, 5.0%
  • German, 4.2%
  • Chinese, 2.5%
  • Other, 18.3%

Contact Center Supervisor Race And Ethnicity Over Time

Using the Census Bureau data, we found out how the percentage of each ethnic category trended between 2008-2018 among contact center supervisors.

  • White
  • Asian
  • Hispanic or Latino
  • Black or African American

Contact Center Supervisor Gender Over Time

This data shows how men and women predominate in the contact center supervisor position over time.

Male
Female
43%
40%
37%
34%
31%
28%
2008
2009
2010
2011
2012
2013
2014
2015
2016
2017
2018

Contact Center Supervisor Unemployment Rate Over Time

The Bureau of Labor Statistics came in clutch when it came down to figuring out how the unemployment rate has changed over time. Between 2008 and 2018, this is how the number of contact center supervisors changed.

  • Unemployment rate

Age Based On Ethnicity And Gender

We determined the average age of contact center supervisors based on ethnicity and gender.

Male
Female

Number Of Years On The Job For Contact Center Supervisor

By looking over 7,129 contact center supervisors resumes, we figured out that the average contact center supervisor enjoys staying at their job for 1-2 years for a percentage of 30%.

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Less than one year

1-2 years

3-4 years

5-7 years

8-10 years

11+ years

Contact Center Supervisor Age Breakdown

This chart breaks down the ages of contact center supervisor employees. Interestingly enough, the average age of contact center supervisors is 40+ years old, which represents 69% of the population.

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20-30 years

30-40 years

40+ years

Comparing The Gender Ratio of Contact Center Supervisors with Other Job Titles

We compared this job title with other job titles to see how gender percentages varied. As you can see, chief order dispatcher and field service supervisor have the biggest difference in gender.

Compare Jobs
Job Titleascdesc
Maleasc
Femaleascdesc
Office Manager/Receptionist10%86%
Dental Office Manager12%85%
Front Office Administrator12%84%
Contact Center Supervisor54%42%
Chief Service Observer82%9%
Field Service Supervisor85%13%
Chief Order Dispatcher90%10%
Male
Female
100%
75%
50%
25%
0%
Chief Order Dispatcher
Field Service Supervisor
Chief Service Observer
Contact Center Supervisor
Front Office Administrator
Dental Office Manager
Office Manager/Receptionist
0%
25%
50%
75%
100%

Comparing The LGBT Ratio of Contact Center Supervisors with Other Job Titles

After finding the gender ratio, we wondered if the percentages of LGBT persons were different as well. Using the data below, you can see how other job titles compare to contact center supervisors.

Compare Jobs
Job Titleascdesc
LGBTasc
Billing Representative11.07%
Customer Service Advisor12.31%
Contact Center Supervisor13.28%
Materials Planner14.99%
Caller15.36%
Data Entry Operator16.24%
Medicaid Specialist24.95%

How Much Do Women Make Compared To Man As Contact Center Supervisor?

male-income
Male Income
$44,799
female-income
Female Income
$42,154

Contact Center Supervisor Income By Gender And Race/Ethnicity

We found interesting that Asian men and White men make more money compared to others.

  • Male
  • Female
$47,374
$46,241
$45,107
$43,974
$42,841
$41,708
$40,574
Asian
Black or African American
Hispanic or Latino
White

Contact Center Supervisor Income By Race/Ethnicity And Education

This chart shows the impact that education has on the income level of different ethnicities.

All Race and Ethnicity
Educationascdesc
Incomeasc
High School Diploma or Less$42,574
Some College/ Associate Degree$43,511
Bachelor's Degree$46,826
Master's Degree$52,771

Contact Center Supervisor Income By Race/Ethnicity And Education

This chart shows the impact that education has on the income level of different ethnicities.

  • Asian
  • Black or African American
  • Hispanic or Latino
  • White
$58,752
$55,762
$52,771
$49,781
$46,791
$43,800
$40,810
$37,820
High School Diploma or Less
Some College/ Associate Degree
Bachelor's Degree
Master's Degree

Contact Center Supervisor Heatmaps

Where Are Contact Center Supervisors Located?

By looking through more than 7,129 resumes, we found that the most popular places for contact center supervisors are VA, Norfolk and AZ, Phoenix.

Number of Contact Center Supervisors

Contact Center Supervisor Employment Statistics

This section highlights the information we gathered about the types of businesses and industries that employ contact center supervisors. We found that the most common company type is public. In addition, the industry that employs the most contact center supervisors is the retail industry.

Company Size

We created this chart to show you the average size of companies that typically hire contact center supervisors.

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< 50 employees

50 - 100 employees

100 - 500 employees

500 - 1,000 employees

1,000 - 10,000 employees

> 10,000

The Types Of Companies Contact Center Supervisor Work In

Employees with the contact center supervisor job title have their preferences when it comes to working for a company. For instance, most contact center supervisors prefer to work at public companies over private companies.

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Government

Public

Private

Education

Industry Concentration

Just based on the number of employees within each industry, we were able to determine the most common industries that employ contact center supervisors. Those industries include retail, finance and health care.

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Fortune 500

Retail

Finance

Technology

Health Care

Contact Center Supervisor Jobs