The average employee age for contact center supervisors is 46 years. The contact center supervisor workforce reached a whopping 7,100 in 2020!
Among contact center supervisors, we discovered that 41.8% of them are women, while 54.1% are men. The most common race/ethnicity among contact center supervisors is White, which makes up 64.1% of all contact center supervisors. Comparatively, there are 16.3% of the Hispanic or Latino ethnicity and 11.5% of the Black or African American ethnicity. Contact center supervisors are also more likely to work at public companies in comparison to private companies. Taking it a step further, contact center supervisors are more likely to find a job in the retail industry.
From where do we know all information about contact center supervisor demographics? We analyzed 7,129 contact center supervisors resumes to find out what the average demographics are for the job position. Just to be clear, by demographics we mean the study of population-based factors like age, race, and sex. On top of scouring through resumes, we also took note of job proposals from employers and Census Bureau data. And guess what? We found some pretty interesting information.
Contact Center Supervisor Diversity
From race to gender and even age, we found the average demographic information on those who work as contact center supervisors. Keep reading to find out what the results for contact center supervisors were.
Contact Center Supervisor Gender Ratio
Among contact center supervisors, 41.8% of them are women compared to 54.1% which are men.
- Male, 54.1%
- Female, 41.8%
- Unknown, 4.1%
Contact Center Supervisor Ethnic Breakdown
The most common ethnicity among contact center supervisors is White, which makes up 64.1% of all contact center supervisors. Comparatively, there are 16.3% of the Hispanic or Latino ethnicity and 11.5% of the Black or African American ethnicity.
- White, 64.1%
- Hispanic or Latino, 16.3%
- Black or African American, 11.5%
- Asian, 5.4%
- Unknown, 2.1%
- American Indian and Alaska Native, 0.6%
Foreign Languages Spoken By Contact Center Supervisors
The chart below shows that 65.0% of contact center supervisors speak Spanish. The second-most popular foreign language spoken is French at 5.0% and Arabic is the third-most popular at 5.0%.
- Spanish, 65.0%
- French, 5.0%
- Arabic, 5.0%
- German, 4.2%
- Chinese, 2.5%
- Other, 18.3%
Contact Center Supervisor Race And Ethnicity Over Time
Using the Census Bureau data, we found out how the percentage of each ethnic category trended between 2008-2018 among contact center supervisors.
- White
- Asian
- Hispanic or Latino
- Black or African American
Contact Center Supervisor Gender Over Time
This data shows how men and women predominate in the contact center supervisor position over time.
Contact Center Supervisor Unemployment Rate Over Time
The Bureau of Labor Statistics came in clutch when it came down to figuring out how the unemployment rate has changed over time. Between 2008 and 2018, this is how the number of contact center supervisors changed.
- Unemployment rate
Age Based On Ethnicity And Gender
We determined the average age of contact center supervisors based on ethnicity and gender.
Number Of Years On The Job For Contact Center Supervisor
By looking over 7,129 contact center supervisors resumes, we figured out that the average contact center supervisor enjoys staying at their job for 1-2 years for a percentage of 30%.
Contact Center Supervisor Age Breakdown
This chart breaks down the ages of contact center supervisor employees. Interestingly enough, the average age of contact center supervisors is 40+ years old, which represents 69% of the population.
Comparing The Gender Ratio of Contact Center Supervisors with Other Job Titles
We compared this job title with other job titles to see how gender percentages varied. As you can see, chief order dispatcher and field service supervisor have the biggest difference in gender.
Job Title   | Male | Female |
|---|---|---|
| Office Manager/Receptionist | 10% | 86% |
| Dental Office Manager | 12% | 85% |
| Front Office Administrator | 12% | 84% |
| Contact Center Supervisor | 54% | 42% |
| Chief Service Observer | 82% | 9% |
| Field Service Supervisor | 85% | 13% |
| Chief Order Dispatcher | 90% | 10% |
Comparing The LGBT Ratio of Contact Center Supervisors with Other Job Titles
After finding the gender ratio, we wondered if the percentages of LGBT persons were different as well. Using the data below, you can see how other job titles compare to contact center supervisors.
Job Title | LGBT |
|---|---|
| Billing Representative | 11.07% |
| Customer Service Advisor | 12.31% |
| Contact Center Supervisor | 13.28% |
| Materials Planner | 14.99% |
| Caller | 15.36% |
| Data Entry Operator | 16.24% |
| Medicaid Specialist | 24.95% |
How Much Do Women Make Compared To Man As Contact Center Supervisor?
Contact Center Supervisor Income By Gender And Race/Ethnicity
We found interesting that Asian men and White men make more money compared to others.
- Male
- Female
Contact Center Supervisor Income By Race/Ethnicity And Education
This chart shows the impact that education has on the income level of different ethnicities.
Education | Income |
|---|---|
| High School Diploma or Less | $42,574 |
| Some College/ Associate Degree | $43,511 |
| Bachelor's Degree | $46,826 |
| Master's Degree | $52,771 |
Contact Center Supervisor Income By Race/Ethnicity And Education
This chart shows the impact that education has on the income level of different ethnicities.
- Asian
- Black or African American
- Hispanic or Latino
- White
