Contact center supervisor jobs near me - 787 jobs

Main Duties / Required: HS diploma with 2 to 5 years of experience. Minimum 3 years in Construction and or Data Center safety experience Ability to work independently, strong communication skills with ability to influence behaviors. Proficient in using a computer and Microsoft Office (Outlook, Word, Excel, etc. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future Proficient in using a computer and Microsoft Office (Outlook, Word, Excel, etc.) STS-C or above required. Nice to have Skills: OSHA 30 Previous experience with the Union Workforce Key Skills / Words: (at least 6) Safety Manager Safety Supervisor HSE OSHA 30 Data Center Construction Inspection Hazard Bachelor's Degree Requirement: No

Unlock Your Potential in a Role That's More Than Just a Job! Are you looking for a position where you can thrive, grow, and make a real impact? Imagine being at the center of exciting business ventures, building meaningful relationships through account management, and having the flexibility to balance work and life. If you're passionate about providing exceptional service, excel in data entry, and love the idea of helping businesses succeed, this is the perfect opportunity for you. Join our client, a forward-thinking Fortune 500 company that's transforming the chemical distribution industry. Here, your career matters. Whether you're experienced in order processing, a seasoned Customer Service Representative, or looking to grow your skills in account management, we are committed to your success and development. You'll receive the tools, training, and support you need to reach your full potential. Why You'll Love This Role: Be a Key Player: In this role, you won't just manage accounts - you'll become a trusted partner through hands-on account management, helping businesses thrive by solving challenges and creating opportunities. Your clients will rely on you for efficient order processing, accurate data entry, and consistent service, making your work feel rewarding every single day. Work That Fits Your Life: After 90 days, enjoy a flexible hybrid schedule that gives you the freedom to work from home two days a week while staying connected with your team. Plus, our Monday-Friday 8am-5pm schedule means your evenings and weekends are all yours. Growth Opportunities: We invest in you! From on-the-job training to opportunities for advancement, this is a role where you can build a lasting, successful career. Inclusive Culture: Work in a collaborative, supportive environment where your ideas are valued and your voice is heard. We believe in work that's fulfilling and fun, and we want you to love coming to work each day. What You'll Be Doing: As a Customer Account Partner-similar to a Customer Service Representative with a strong focus on account management-you'll take ownership of your clients' success and provide top-notch support to ensure their needs are met. Your role will combine relationship-building, problem-solving, and operational support to create a seamless experience for every customer. You'll: Build Lasting Relationships: Be the face of the company for your clients. You'll foster trust and partnership through clear, consistent communication and a commitment to delivering the best service possible. Problem-Solving at Its Best: Step in when challenges arise, using your creativity and decision-making power to find solutions that make a difference. Manage the Process: Oversee the logistics and shipping process to ensure smooth, on-time deliveries - keeping everything on track for your clients. Flexibility in Communication: While email will be your primary mode of communication, you'll also handle phone interactions based on your clients' preferences, ensuring they get the personalized service they expect. What We're Looking For: Relationship Builders: You're more than just a Customer Service Representative-you're a true partner to your clients. With experience in account management and business-to-business relationships, you understand how to create long-term value and build trust through every interaction. Organized Multitaskers: You can juggle multiple tasks, set priorities, and meet deadlines without missing a beat. Tech-Savvy Problem Solvers: Experience with SAP or Salesforce is a plus, but not required - we'll give you all the training you need! You'll also need to be comfortable using Microsoft Outlook and Excel. What You Bring to the Table: High School Diploma or GED (college experience is a bonus!) 1-3 years of relevant experience in customer service, office administration, logistics, or distribution. What We Offer You: Competitive Pay: Starting at $21.93/hour, with opportunities for raises and career growth. Flexible Hybrid Schedule: Work from home two days a week after just 90 days with us. Generous Benefits: Medical, dental, and life insurance - we've got you covered. Work-Life Balance: A stable Monday-Friday, 8am-5pm schedule means more time for your personal life. Casual and Supportive Work Environment: Feel at home in a friendly workplace that values your contributions and encourages a positive work culture. About InnoSource InnoSource has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way. By “Submitting” this application/form you are opting-in/signing up for texts, you consent to receive communication via text messages from InnoSource, Inc. at the number provided, including messages sent by an auto dialer. Message and data rates may apply. Message frequency varies. Privacy Policy and Terms. Equal Opportunity Employer - Age/Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Veteran

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. LEGENDS & ASM GLOBAL Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering an end-to-end solution across all areas of venue operations and revenue generation for many of the world's most iconic brands and venues. Legends brings a 360-degree, data-driven approach across planning, sales, partnerships, hospitality, and merchandise, working with top-tier clients to deliver exceptional experiences. ASM Global, the world leader in venue management and live event production, oversees 400+ arenas, stadiums, convention/exhibition centers, and performing arts venues globally. Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen! The GCCC Public Safety Senior Supervisor is responsible for assisting with the day-to-day functions of securing, directing, and promoting security and public safety on the campus of the Greater Columbus Convention Center. Public Safety Officers are assigned to greet guests as they arrive, check bags, perform visual checks of guests and materials, manage crowds, secure doors, monitor specific locations throughout the venue, and act as roving or posted security. As the "eyes and ears" of the venue, Public Safety Officers are expected to keep a close watch on the crowd and intervene in situations when appropriate. Public Safety Officers are on the "front line" of customer service and public safety and will experience the excitement and energy of the event and the satisfaction of interacting with the public. Assists in event related activities as required. ESSENTIAL FUNCTIONS Greets guests as they enter and leave the facilities. Answers questions, resolves complaints, and gives directions. Enforces venue policies and procedures. Reports suspicious activity and violations of campus policy. Responds to guest conflicts, medical situations, and other incidents. Provides crowd management and assists with crowd movement. Secures locations and prohibits access to unauthorized individuals. Challenges unauthorized personnel in restricted areas. Follows established code of conduct and safety procedures. Provides exceptional service to all patrons. Performs regular and routine security rounds of the campus (noting and correcting unsafe or unsecure conditions) and takes immediate action to correct conditions as needed. Completes detailed reports on activity during shift. Completes Written Incident reports. Verify reports are completed. Inputs door schedule into magnetic door lock program. Directs visitors, deliveries and related personnel to proper areas. Notifies related departments of visitor/delivery arrival/departure. Operates and monitors computerized fire alarm system and surveillance camera. Operates company vehicle to transport employees or patrons around campus. Takes appropriate action in the event of an emergency. Maintains daily shift schedules and posts. Assigns shift duties to Public Safety Officer/Public Safety Event Staff. Supervises Public Safety Officer and Public Safety Event Staff. Reports incidents to Public Safety Management for follow-up. Maintains a proactive and positive attitude. Provide superior customer service. Ensures that their direct reports are continually providing superior customer service. Attends campus meetings in the absence of Public Safety Management. Always in uniform while on duty. Uniform will be clean, pressed, and presentable to the public. Must have the ability to interact with guests in a friendly, courteous, and polite manner. This will include initiating contact with guests within 10 feet - i.e., smiling, saying "Good Day" or helping when needed. Must feel comfortable when around large groups or speaking to a guest as needed. Understands the importance of providing customer service and in understanding of "The Magic is in the Details." All other duties and responsibilities as assigned. JOB REQUIREMENTS: (Some may not be required, but preferred) Surveillance (CCTV) skills preferred but not required. Working knowledge of security and public safety functions Customer service techniques Fire alarm system Basic knowledge of Microsoft Office applications Must be able to use a Two-Way radio. Must be able to keep information confidential. Valid State driver's License with no more than 4 points Must be able to pass pre-employment background check, as well as random drug screens during employment. Must be able to program keycards and maglock schedules. Must be proficient in English reading, writing and speaking. Required upon hire or within 120 days of hire if not certified. NIMS ICS 100 NIMS ICS 200 NIMS ICS 700 NIMS ICS 800 NIMS ICS 15 CPR, First Aid, AED (maintain through employment) EXPERIENCE: a minimum of two years of public safety/security background. Preferred by not required, experience in law enforcement, military, fire, or emergency medical service background would be ideal. SKILLS/APTITUDES: Must possess oral and written communication skills and be able to follow instructions; able to qualify under existing state security guidelines; physical ability to walk, climb steps, stand/walk for up to 8 hours. Must be willing and able to work with a wide variety of individuals from varying socioeconomic backgrounds; attention to detail; conflict resolution skills preferred. WORKING CONDITIONS: May be exposed to adverse weather conditions for long periods of time; ability to work flexible hours in addition to normal business hours as needed; must be able to lift and carry up to 50lbs; must be able to stand for long periods of time. May be exposed to physical confrontations. TO APPLY: To apply, please visit: ************************************** Legends Global - Greater Columbus Convention Center 400 N High Street Columbus, Ohio 43125 FAX: ************ Applicants that need reasonable accommodations to complete the application process may contact ************ Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

A leading technology company seeks a Senior Managing SAP Consultant to lead client-facing projects in the US. The ideal candidate will possess strong expertise in SAP S/4HANA and project management skills, helping clients integrate strategy and technology to improve profitability. The role involves delivering innovative solutions and managing high-performing teams. Candidates should have a minimum of 5 end-to-end SAP implementations, particularly in the Energy and Utilities sector, along with familiarity with AI and cybersecurity principles, ensuring impactful outcomes for clients. #J-18808-Ljbffr

*Responsibilities/Essential Functions (Daily, Weekly, Monthly, Quarterly, Annually, or as needed)* • Always be compliant with all company and regulatory policies and procedures. • Operate assigned home(s) in a manner that will ensure company goals including meeting or exceeding our home budgets and clinical effectiveness set by the company and/or our customers. • Supports and supervises assigned Direct Support Professionals (DSPs), ensuring each has the training and skills to successfully provide high-quality care. • Maintains assigned home(s) and ensures good working order of all related systems, facilities, and furnishings. • Assign repairs and maintenance duties to staff when possible. Contact the Beacon maintenance department or direct supervisor to address facility maintenance issues. • Assists direct supervisor with contracting for approved services, and direct and evaluate the performance of contractors providing needed services. • Responsible for maintaining cleanliness of assigned home(s) and vehicle(s) by developing daily duties and responsibilities for all employees for each shift. • Communicate daily with direct supervisor. • Manage the on-call responsibilities. Reports on- call hours to direct supervisor as needed. • Responsible for reviewing or sending direct supervisor important topics for monthly home meetings. *Clinical and Individuals Served Care Responsibilities:* • Collaborate with direct supervisor and clinical team to ensure proper clinical actions are taken to maintain or improve Individuals' health, safety, and stability. • Collaborates with direct supervisor and clinical team in overseeing the Individuals activities and programs and identifies ways to improve how these programs can enrich the Individuals social, emotional, mental, and physical needs as well as increase their home involvement and independent living skills. • Communicates regularly with all internal and external clinical, medical, and regulatory agencies as required *Education & Qualifications*: • A minimum of 2 years of college coursework in business, social science, or a related human service discipline strongly preferred. High school diploma or GED required. • 2-3 years' previous leadership experience working in a healthcare or behavioral healthcare related field preferred. • 1-2 years' previous management or supervisory experience preferred.

Crafting Brighter Futures for Businesses & Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client. As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment. Primary Responsibilities: Engage with clients to understand their financial goals and concerns. Present tailored solutions to safeguard their assets effectively. Maintain a pulse on the industry, ensuring you offer the best and most updated advice. Foster relationships and ensure our clients always have someone they can turn to. Why Work With Us? Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours. Unlimited Earning Potential: Your dedication determines your earnings*. Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently! Grow with Us: Dive into continuous learning and development opportunities. Application Process: Submit Your Application: No stringent qualifications needed. We believe in potential. Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions. FAQs: When will I hear back after applying? Typically, within 24 hours. Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation. What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization. * This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance. State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.

Take the lead in delivering exceptional guest experiences as a Guest Services Manager in the corporate housing industry. This full-time, home-office-based role is perfect for a service-driven leader who thrives in fast-paced environments and is passionate about team collaboration, customer satisfaction, and operational excellence. What You'll Be Doing: Lead and manage the Guest Services team, ensuring smooth daily operations. Drive a perfectionist, guest-first approach across all service functions. Analyse service trends and introduce strategies to enhance the guest experience. Oversee guest escalations from start to resolution with a proactive approach. Compile and deliver monthly guest services reports to management. Lead process improvement initiatives and foster team buy-in for new ideas. Monitor and update the portal with guest-reported issues. Ensure the internal portal accurately reflects all reservation details. Provide emergency support via the out-of-hours telephone line as required. Collaborate cross-functionally to ensure consistent service quality. Train and mentor team members to uphold service excellence standards. Maintain detailed records and documentation to support guest relations. What We're Looking For: Experience in guest services within the relocation or moving industry is essential. Proven leadership skills with a professional, solution-oriented mindset. Strong written and spoken English communication skills. Proficiency in MS Word, Excel, and service management systems. Ability to remain calm under pressure and effectively manage multiple priorities. Organised, detail-focused, and driven by a passion for guest satisfaction.

NewGen Business Solutions is seeking an experienced NetSuite Support Manager for a US based remote position. In this role, you will lead and manage a team of NetSuite consultants, ensuring timely resolution of support cases and the delivery of exceptional customer experiences. You will oversee case assignments, track response times, monitor workloads, and ensure all customer needs are met efficiently. This role requires strong leadership, functional NetSuite expertise, and the ability to balance operational oversight with hands-on support as needed. Key Responsibilities • Manage a team of three to five NetSuite consultants, assigning work and balancing workloads across the support team • Oversee the handling of support cases, ensuring timely responses and effective resolution • Track case load, response times, and service metrics to maintain high customer satisfaction • Provide guidance and mentoring to consultants, helping them develop skills and deliver consistent results • Collaborate with clients to understand their challenges and ensure their issues are addressed promptly • Act as the escalation point for complex or high priority support cases • Implement, set up, and troubleshoot NetSuite modules or SuiteApps based on case requirements • Draft support scope and quote documents for larger or more complex cases • Produce clear documentation including Statements of Work, support reports, and client updates • Partner with internal teams to implement process improvements, optimize workflows, and ensure support operations align with business objectives • Deliver hands-on support and training to customers as needed • Ensure all clients are delighted with service delivery and maintain high satisfaction levels Additional Responsibilities • Monitor team performance and provide regular feedback and coaching • Participate in client meetings to review support progress, gather feedback, and identify opportunities for improvement • Maintain comprehensive records of support cases, workflows, and resolution steps • Develop and implement support best practices, workflows, and training materials • Foster a collaborative, high-performance culture within the support team Qualifications • Must be based in the United States and willing to work a Central Time schedule or as needed based on customer assignment • Minimum of five years of hands-on experience delivering NetSuite projects with a proven track record • At least one to two years experience as a Lead NetSuite Consultant or equivalent NetSuite Support Manager • Experience managing and mentoring a small team of consultants, ideally three to five people • Functional expertise in NetSuite financial modules including accounts payable, accounts receivable, general ledger, financial reporting, and budgeting • Strong understanding of NetSuite support operations, including case management, SLA tracking, and issue resolution • Solid accounting and finance knowledge with the ability to apply requirements to system configuration • Excellent communication skills and ability to produce professional documentation and client updates • Ability to work independently in a remote environment while effectively managing a team • Demonstrated commitment to customer satisfaction and continuous improvement Preferred Qualifications • Experience in the Events Services, Conventions, Venue Management, or related industries • MBA, CPA, or similar advanced business or finance credentials • Experience with system integrations including third party SuiteApps and data flows. •Experience with NetSuite Work flows, Advanced PDF creation, SuiteScript or related automation tools • Prior experience scoping, estimating, or supporting NetSuite implementations or enhancements

CRSI is now hiring a Direct Support Manager in Champaign County. $20.00 /hour $1000 SIGN ON BONUS! Paid Training Up to $1500 Referral Bonus Medical, Dental and Vision Insurance Retirement Plan Paid Time Off Life insurance Employee Assistance Program - including counseling services for mental health, legal, and financial services as well as child and elder care resources and referrals, and so much more! This is a full-time position, responsible for providing leadership over the home serving adults with intellectual/developmental disabilities. This role provides assistance in planning and implementation of the services/outcomes for each individual, communicates progress, establishes and maintains professional relationships with all members of the team, and ensures the welfare and safety of each consumer at all times. The person filling this role will provide support and supervision to the Direct Support Professionals (DSPs) in the home and ensures quality services are delivered to the people we serve. Responsibility includes on-call responsibilities after normal business hours, including nights and weekends. Qualifications: Must have strong communication, writing, time management, and organizational skills. Must be able to use discretion and make independent decisions based on good judgment. Must possess good problem solving and conflict resolution skills. Must have a valid driver's license and vehicle insurance. Must possess acceptable employment and background screenings. Must be at least 21 years of age. If you are that special person looking to make a difference in the lives of individuals with challenges, please apply today! Compensation details: 20-20 PIfaf2b5***********8-39440526

Are you a highly organized and motivated administrative professional? The Department of Labor & Industry, Office of Unemployment Compensation (UC), Support Operations Division, has an exciting opportunity for a Clerical Supervisor 2. In this leadership role, you will supervise the work of a large unit of technical and clerical personnel. If you are a proven leader and eager to showcase your talents, we encourage you to apply today and take this next step in your career. DESCRIPTION OF WORK As the supervisor for a large personnel unit, you can expect to monitor employee attendance and adherence to personnel policies and procedures. Work includes developing and implementing office procedures to ensure the clerical unit is working efficiently and effectively. Our team will rely on you to conduct staff meetings and develop and conduct training sessions on changing policies and procedures. Your work involves preparing and delivering employee performance evaluations, job descriptions and performance standards. This position evaluates the quality, quantity and timeliness of individual and unit performance through periodic review of completed work in addition to monitoring work as it is performed. You will have the opportunity to research UC Law and ensure compliance in employers' charge determinations and appeals processing. Interested in learning more? Additional details regarding this position can be found in the position description. Work Schedule and Additional Information: Full-time employment Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with 30-minute lunch. Works hours may vary based on operational needs. Telework: You may have the opportunity to work from home (telework) part-time after the successful completion of the required probationary period. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview. Salary: In some cases, the starting salary may be non-negotiable. You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices. REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY QUALIFICATIONS Minimum Experience and Training Requirements: One year as a Clerical Supervisor 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or One year as a Clerical Assistant 3 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or Two years of as a Clerical Assistant 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or An equivalent combination of experience and training. Other Requirements: You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency. You must be able to perform essential job functions. Legal Requirements: This position will have access to Federal Tax Information (FTI) and is subject to the provisions of IRS Publication 1075 (Pub 1075) which requires you to pass an enhanced background check prior to beginning employment. Under Pub 1075, acceptance of a conditional offer of employment will require submission to and approval of satisfactory criminal history reports, including but not limited to: a fingerprint-based federal records check; a PA State Police clearance; a check of local law enforcement agencies where you have lived, worked, and/or attended school within the last five (5) years; and a citizenship/residency verification. Commonwealth employees who wish to use their seniority rights must apply to the internal posting for their seniority rights to be considered. How to Apply: Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. Your application must be submitted by the posting closing date . Late applications and other required materials will not be accepted. Failure to comply with the above application requirements may eliminate you from consideration for this position. Veterans: Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to ************************************************ and click on Veterans. Telecommunications Relay Service (TRS): 711 (hearing and speech disabilities or other individuals). If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date. The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply. EXAMINATION INFORMATION Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam). Your score is based on the detailed information you provide on your application and in response to the supplemental questions. Your score is valid for this specific posting only. You must provide complete and accurate information or: your score may be lower than deserved. you may be disqualified. You may only apply/test once for this posting. Your results will be provided via email.

We're hiring a Customer Service Supervisor to support our PMC export team's customers at PPG. The supervisor will help to supervise a team of export Customer Support Representatives within the Protective and Marine (PMC) division at PPG. You will report to a Customer Service Manager. This is a remote position. Key Responsibilities: Supervise, train and/or mentor activities of customer service export team as needed. Assist and respond to escalations of export customer questions and/or complaints via phone, email, and chat in a timely and professional manner. Assist in management of account load of customers and partner with commercial sales team for growth and success. Collaborate with other departments to resolve complex issues and improve customer satisfaction. Gain solid understanding of our business unit policies, systems, procedures and objectives. Responsible for creation and development of customer support materials, such as FAQs and help guides. Support of team on daily review and updating of orders, priority lists, customer and file maintenance. Tracking of metrics, goal alignment and progress. Working with planning, scheduling, production and shipping to ensure on-time shipments and manage inventory in a cost-effective manner. Coordinate and provide after-hours/weekend support on as needed basis for emergency situations where customer service is required. This person will serve as Export Control Coordinator (ECC) supporting PMC USCA Segment SBU. Qualifications Experience in export compliance and export order management processes 2+ years of customer service supervisory experience preferred 4+ years of customer service supervisory experience for manufacturing clients preferred Experience with high volume of data entry with low error rate Oral and written English communication skills Detail oriented PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply. Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.

At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better. Role Overview: Could you be our next Customer Service Supervisor? Globe Life is looking for a Customer Service Supervisor to join the team! In this role, you will be responsible for managing a team of Customer Service Representatives, ensuring efficient daily operations by providing training, coaching, performance feedback, resolving escalated customer issues, and analyzing data to improve service quality and processes. This is a remote / work-from-home position. What You Will Do: Develop a high-performing team by coaching, mentoring, and training customer service representatives. Ensure KPI's are met. Update and analyze daily & monthly reports. Ensure timecard accuracy and sign off on payroll closing for the week. Perform QA monitoring to ensure customer satisfaction and accuracy. Perform side-by-side nesting silent monitoring. Utilize Enlighten and Nexidia for coaching opportunities. Answer questions from staff and provide guidance and feedback. Resolve escalations professionally. Review and approve outgoing written communication from agents to customers. Ensure adherence to established attendance policies and procedures. Create and deliver corrective action as needed for attendance, adherence, and policy violations. Assist with initial interviews for new hires as needed. Create and administer annual performance reviews. Facilitate team meetings. Keep senior management informed on all issues and problems. Creating ways to optimize procedures and keep staff motivated. Monitor daily activities and customer service queues to ensure efficient and timely service delivery across various communication channels. Analyze customer service data and feedback to identify areas for improvement, and help develop, implement new standards and procedures. Prepare reports, maintain documentation, and communicate with staff and management regarding customer service performance and issues. What You Can Bring: High school diploma or equivalent; a college degree is preferred. 2 or more years of relevant management experience. Customer Service Experience with proven experience as a call center supervisor or similar supervisory position. Proficient in Microsoft Office Suite, specifically Word, Excel, Outlook, Teams, and general working knowledge of the Internet for business use. Knowledge of performance evaluation procedures. Outstanding communication and problem-solving skills. A result-oriented and forward-thinking approach. Ability to work under pressure as well as work well with others. Ability to multitask and prioritize competing priorities to meet deadlines. Excellent time management skills. Ability to learn and adapt to change quickly. Superb organizational and leadership skills. Schedule flexibility to meet call center hours of operation. Must be dependable and punctual to ensure call center needs are met. Must be professional with the ability to maintain confidentiality. Type 25-30 WPM. Ability to professionally handle and resolve escalated issues. Must maintain and/or exceed department KPI goals: Attendance, Average Handle Time, Adherence, Utilization, Contacts. Must possess excellent oral and written communication skills. Applicable To All Employees of Globe Life Family of Companies: Reliable and predictable attendance of your assigned shift. Ability to work full time and/or part time based on the position specifications. How Globe Life Will Support You: Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don't just work, but thrive at Globe Life: Competitive compensation designed to reflect your expertise and contribution. Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance. Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan. Paid holidays and time off to support a healthy work-life balance. Parental leave to help our employees welcome their new additions. Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals. Company-paid counseling for assistance with mental health, stress management, and work-life balance. Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career. Discounted Texas Rangers tickets for a proud visit to Globe Life Field. Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At Globe Life, your voice matters.

The Customer Service Supervisor for Veterinary & Association Programs is responsible for overseeing the daily operations and business processes of the Life and Health Customer Service team. This position plays a key role in supporting organizational strategic initiatives and long-term goals by leading, coaching, and developing team members to deliver exceptional service, accuracy, and efficiency. The supervisor serves as a primary connection between frontline operations and leadership, ensuring that service levels, quality, and engagement align with company standards and objectives. This role has an anticipated start date of February 2026. Your Impact: Supervise, train, coach, and provide leadership and guidance to the customer service team. Review and approve time-off requests and bi-weekly timecards. Establish, monitor, and support performance goals, individual development plans, and career growth opportunities. Lead meaningful performance development activities that align with each team member's motivating factors. Monitor and report on activity, production output, and service levels. Ensure monthly adherence to Service Level Agreements (SLAs) and key performance metrics. Review survey and feedback responses and take appropriate follow-up actions, which may include contacting members, updating training materials, or conducting interactive coaching. Oversee operational activities of the team and recommend process improvements to increase efficiency and customer satisfaction. Partner with Workforce Management to manage forecasting, scheduling, and coverage to ensure optimal service delivery. Conduct quality assurance (QA) reviews, participate in calibration sessions, and provide documented coaching to improve agent performance and consistency. Analyze contact data to identify root causes of repeat or misrouted calls, recommend workflow improvements, and coordinate implementation with stakeholders. Collaborate with IT, product, and telephony teams to optimize Five9 call flows, routing, and automations that improve efficiency and the customer experience. Serve as an operational liaison for new technology releases, system enhancements, and process changes - assist with UAT, agent training, and post-implementation reviews. Ensure ongoing HIPAA compliance and take proactive steps to protect Protected Health Information (PHI). Promote employee engagement and wellness through recognition, meaningful 1:1s, and effective communication - especially within virtual or hybrid teams. Successful Candidates Will Have: Bachelor's degree in Business Management, Administration, or a related field. Five or more years of insurance industry experience, preferably in a customer service environment. Prior supervisory or team lead experience . Life & Health insurance license or the ability to obtain within 60 days of hire. Candidates with exposure to the veterinary space-such as veterinary assistants, vet techs, or similar roles-are a plus. Familiarity with veterinary workflows or member interactions in animal health is beneficial but not required. One80 Intermediaries is a privately held firm with offices throughout the US and Canada. As a leading insurance wholesaler and program manager, One80 offers placement services and binding authority for property and casualty, life, travel/accident and health, affinity and administrative services, and warranty business. In 2024, One80 Intermediaries was ranked the 14th largest broker in the U.S. by Business Insurance. In 2025, One80 Intermediaries earned the Great Place To Work Certification™ for the second consecutive year. Pay Range: $51,800 - $52,000 Annual The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for this role. One80 Intermediaries is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about working at One80 Intermediaries by visiting our careers page: ********************** Personal information submitted by California applicants in response to a job posting is subject to One80's California Job Applicant Privacy Notice .

) Empowering Digital Transformation through Social Media & IT Services With over 20 years of experience in managing customer services across inbound and outbound segments, specifically in the Telecom and international sectors, I lead a dynamic company focused on providing innovative Social Media and IT solutions. Our goal is to help businesses thrive in the digital era by leveraging cutting-edge technologies and tailored strategies. We are searching for a dedicated, supportive call center supervisor who can coach and motivate call center representatives as they field calls from clients. The call center supervisor will hire employees and assist in the training process, ensuring that every agent is well prepared for their calls. They will continue to support agents after training by monitoring their progress, ensuring that they understand and meet expectations, answering their questions, and providing them with ongoing coaching opportunities and inspiration. You should be analytical, supportive, and prepared to act as a resource to agents. To succeed as a call center supervisor, you should be focused on helping your team build the necessary skills and knowledge so they can better support customers. You should be supportive, communicative, and attentive. Call Center Supervisor Responsibilities: Hiring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products. Ensuring agents understand and comply with all call center objectives, performance standards, and policies. Answering agent questions regarding best practices or difficult calls. Identifying operational issues and suggesting possible improvements. Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary. Preparing reports and analyzing data to assist management as they determine call center goals. Working with other supervisors and management team members to support agents and maximize customer satisfaction. Call Center Supervisor Requirements: High school diploma or equivalent, but more education, especially in management, is preferred. Call center, customer service, or supervisory experience may be required. Proficiency with technology, especially computers, software applications, and phone systems. Exceptional verbal and written communication skills. Strong understanding of company products, policies, and services. Ability to coach, train, and motivate employees and evaluate their performance. Excellent problem solving, leadership, and customer service skills. Analytical, efficient, and thorough. Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours.

The Call Center Supervisor is responsible for ensuring the team delivers service that meets or exceeds agreed client goals, while fostering a culture that strives for operational and compliance excellence. As a member of the Business Unit Management Team, the Call Center Supervisor is also accountable for deliveriasng the service in a fiscally responsible manner This is your opportunity to join us and represent a top biotechnology company.Whats in it for you? Competitive compensation Excellent Benefits accrued time off, medical, dental, vision, 401k, disability & life insurance, employee discounts/promotions Generous performance-driven Incentive Compensation package Competitive environment with company wide recognition, contests and coveted awards Exceptional company culture Recognized as a Top Workplace USA 2021 What will you be doing? Supervise call center staff, including active performance management Provide day-to-day supervision of the medical information specialists/customer service representatives. Assign individuals to work schedules designed to meet client business needs; ensure staff adherence to assigned work schedules. Implement and communicate performance standards o Coach team members for success and support individual development of direct reports Conduct performance evaluations for designated staff members Conduct new hire interviewing and training Address performance issues, including disciplinary actions and terminations in a timely manner and according to our policies. Monitor staffing levels Coordinate and deliver program trainings as required by program Create and implement initiatives designed to encourage teamwork and increase employee engagement. Supervise call floor operations Delivers service that meets or exceeds client expectations Maintains all service levels Ensure that all client needs are met with a high degree of quality and compliance to applicable Policies and Standard Operating Procedures Manage call center operations in a fiscally responsible manner Strategize and collaborate with internal teams to foster a culture and service of continuous quality improvement, offering creative solutions to client Monitor inbound/outbound customer service calls to ensure script adherence, call integrity, adverse events compliance, HIPAA compliance and proper phone technique. Develop a contingency plan to maintain adequate coverage levels, in the event of staff shortages. This will include serving as backup, handling inbound/outbound calls, when needed. Analyze daily, weekly and monthly call metric and productivity reports, ; share analysis with Business Unit Leadership Team and offer recommendations based on analysis. Oversee the handling of alternate channel requests as appropriate, including email, voice mail and white mail, and ensuring the timely completion of all. As needed, assist with the implementation of program modifications and the scheduling of special call programs. Assist Client Account Manager in the development and implementation of new client programs. Assist in the development of quality improvement programs as a means to increase productivity and improve service levels. Develop contact center policies and procedures. Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA). What do you need for this position? Associates degree Or equivalent work related experience 1-2 years previous supervisory experience preferably within a Call Center, in a Team Lead or Supervisor role; or equivalent experience. Understanding of call management systems such as CentreVu Supervisor. Adept at all applicable computer software, i.e., Word, Excel, Power Point and Outlook. Outstanding customer service, communication, and interpersonal skills. Must possess the ability to train and motivate staff members.

Description & Requirements Maximus is currently hiring for an Outreach Call Center Supervisor to support our Indiana Enrollment Broker team. This is a remote opportunity open to Indiana residents. The Outreach Call Center Supervisor is responsible for supervising a remote team of 5-10 call center representatives supporting Medicaid enrollment. The Call Center Supervisor will also ensure staffing levels are maintained, drive their team to meet quality standards, and conduct progressive disciplinary action as necessary. Why Join Maximus? * Competitive Compensation - Quarterly bonuses based on performance included! * ️ Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance. * Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching. * ️ Paid Time Off Package - Enjoy PTO, Holidays, and sick leave, * Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP). * Recognition Platform - Acknowledge and appreciate outstanding employee contributions. * Diversity, Equity, and Inclusion Initiatives - Join a workplace committed to fostering diversity and inclusion. * Tuition Reimbursement - Invest in your ongoing education and development. * Employee Perks and Discounts - Additional benefits and discounts exclusively for employees. * Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs. * Professional Development Opportunities- Participate in training programs, workshops, and conferences. Essential Duties and Responsibilities: * Collaborate with project staff, client office personnel, and community agencies to address and resolve project-related issues effectively. * Deliver public speaking sessions and educational programs to community agencies and local office staff. - Engage actively in community health fairs and conduct group presentations aligned with the project's promotion. * Report concerns, problems, and issues to the Leadership promptly. * Supervise and oversee the activities of Outreach Client Service Representatives. * Maintain a professional demeanor representing the organization and advocating for the program. * Distribute program materials to diverse community groups. * Exceed established performance objectives while ensuring compliance with company Wage & Hour policies, including the provision of rest and meal breaks for non-exempt employees. * Adhere strictly to all company policies, procedures, and mandated training. * Supervise and oversee the activities of the Member Support Specialist (MSS) staff to include monitoring, tracking, and evaluating staff performances to meet all contractual SLAs. * Perform operational tasks to assure project service level requirements and goals are met, including aalyzing direct reports' quality performance and trending call types * Conduct 1:1 meetings on a regular basis and determine staff needs for coaching, training, and disciplinary action, as necessary. * Monitor and manage the Quality Management and Improvement Program process to ensure program goals are met. * Oversee appropriate documentation and resolution of member issues or complaints. Provide assistance to MSS staff with escalated issues. * Collaborate with project staff, client personnel, the Enrollment Broker, Managed Care Entities (MCEs), and other entities as needed to address and resolve issues effectively. * Engage in educational outreach activities and distribute program materials, in collaboration with other entities, based on the needs of members and potential members. * Maintain a professional demeanor representing and advocating for the program. * Cultivate positive relationships with client personnel, MCEs, community groups, other referral entities, and members. * Ensure compliance with company Wage & Hour policies, including the provision of rest and meal breaks for non-exempt employees. * Adhere strictly to all company and client policies, procedures, and mandated training for self and MSS staff. * Maintain expert knowledge of program and services. Work in partnership with IT and all departments to optimize workflow and processes. Minimum Requirements * Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience. * Previous experience working with persons with disabilities, senior/aging populations, and long-term supports and services needs preferred. * Knowledge of State Medicaid, Medicare, dual-eligibility, and managed care entities preferred. * Travel up to 20% of the time with a personal vehicle required. * Previous leadership experience preferred. * Previous experience working in a remote setting preferred. * Must be willing and able to work 8:00am-5:00pm Eastern Standard Time (EST), Monday-Friday. * Must be a resident of Indiana. Home Office Requirements: * Internet speed of 20mbps or higher required (you can test this by going to ******************* * Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router. * Must currently and permanently reside in the Continental US. EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.

Transfer Nurse (RN), Transfer Center Job Type: Full-time | Nights (7a-7p) Who We Are: Access Point is a leading provider of healthcare-focused call center and telehealth solutions and is part of Lifepoint Health, a diversified healthcare delivery network committed to making communities healthier with acute care, rehabilitation, and behavioral health facilities from coast to coast. From your first day to your next career milestone-your experience matters. As we work to support physicians, health systems, ACOs, FQHCs, municipalities and healthcare technology firms, our goal is to put the patient at the center of care and deliver exceptional service and value. We interact with more than two million patients annually, and our unique combination of both clinical and non-clinical services allows us to deliver the right resource at the right time to improve the patient's medical journey and experience. Access Point's offerings are available nationwide to help improve the health and well-being of the populations we serve. People are our passion and purpose. Where We Are: Why Choose Us: Health (Medical, Dental, Vision) and 401K Benefits for full-time employees Competitive Paid Time Off Employee Assistance Program - mental, physical, and financial wellness assistance Tuition Reimbursement/Assistance for qualified applicants Advancement opportunities with responsive, supportive leadership Continuing education opportunities And much more… Position Summary: The Telephonic - Access Point Behavior Health Transfer Center Supervisor- Nurse (RN/LPN) is responsible for Access Point Behavior Health Transfer Center team members ensuring they are providing the highest level of customer service to callers. The Supervisor will use the appropriate procedures, tools, and resources to assist with call volume or managing inbound cases. The Supervisor will use the appro-priate procedures, tools, and equipment to support, training, and coach the staff as needed. Telephonic - Access Point Behavior Health Transfer Center Supervisor- Nurse (RN/LPN) plays a major part in acting as a liaison between internal and external customers by providing best customer service and advocate patient centric care by assisting with timely transfers. ESSENTIAL FUNCTIONS: To perform this job, an individual must perform each essential function satisfactorily with or without a reasonable accommodation. • Oversee all aspects of department activities on daily basis by giving direction to Team leads and be the liaison between leadership and frontline staff advocating for consistency and standardization of the processes. • Provide ongoing efficient communication to the staff by being an extension of the Manager. • Stays up to date with all departmental procedures, protocols, and communications to ensure ad-herence of appropriate process for final referral resolution. • Motivate and encourage agents through positive communication and feedback. • Monitor department performance objectives, meet standards, and ensure customer satisfaction goals are met. • Trains and educates transfer center staff on standard protocols and customer service best practice. • Collaborate and monitor while working with education team to prepare and deliver new and ongoing training for staff using the most up-to-date information. • Act as a resource for all team members including: Clerks, Coordinators (RN, LPN, Paramedic, EMTs, Social workers, and Non- Clinical). • Monitor queue(s)and track inbound/outbound calls. Keep staff aware of inbound/outbound calls, calls waiting, abandonment rate, etc. through the shift. Provide coverage as needed by holding self and staff accountable in their roles. • Collaborate with Work Force Management by managing productivity goals set by the department by holding staff accountable during their shifts with the breaks, meal breaks etc. • Responsible for resolving problems and complaints in real time. Assist with escalated calls as needed. • Hold staff accountable with the ongoing education being offered and delivered with most up-to-date information. • Identify frequently encountered problems/questions/solutions and work with appropriate person-nel to provide best service. • Meets with staff on bi-weekly/monthly basis to provide ongoing feedback focusing on KPI and overall performance goals for department and individuals. • Assist Manager/ Director with employee annual performance review by giving consistent feed-back about individual staff. • Work to consistently have tools and aides for employees that are accessible, accurate and cur-rent to ensure that Access Point Behavior Health Transfer Center staff receive the appropriate support and training to apply the best skills and knowledge on the job. • Continually enhance knowledge and awareness of industry standards, trends, and best practices to strengthen organizational knowledge and the Access Point Behavior Health Transfer Center. • Create and maintain files on each designated employee as they relate to attendance, production, and reviews. • Assist manager/director by conducting candidate interviews, offering input into the hiring deci-sion. • Maintain departments policies and procedures, reviewing and updating as needed. • Actively participate in special projects as needed and be change agent for new processes and tools to the team. • Continuously monitor department processes and recommend to management new and innovative ideas for service improvement. • Competent in the application of Medical Necessity criteria. • Educates nurses, physicians, and ancillary staff in level of care and admission/transfer issues/ opportunities. • Through effective and professional communication, acts as a liaison between and with physi-cians, patient / family, hospital staff and patient care areas, outside agencies to promote effi-cient patient flow. • Demonstrates knowledge of regulatory requirements, EMTALA, Lifepoint Health Ethics and Compliance policies and quality initiatives. Monitors team-compliance and implements process changes to ensure compliance to such regulations and quality initiatives as they relate to the provision of Access Point Behavior Health Transfer Center. • Tracks and trends barriers to patient flow, makes recommendations and develops action plans to improve processes and systems. • Engages in departmental “team” approach to ensure all elements are communicated (both written and verbal) to facilitate patient transfer and/or throughput. • Adheres to established protocol, procedure, and standard of care, escalates issues through the established Chain of Command in a timely manner. • Must be able to multitask by attentively listen and simultaneously type 38-40 wpm. • Must meet Internet speed requirements: Upload 50 or more; Download 100 or more. • Must have clear understanding about the Access Point Behavior Health Transfer Center Key per-formance indicators and be a part of the Access Point Vision to reach the goals. • Telephonic - Access Point Behavior Health Transfer Center Supervisor- Nurse (RN/LPN) will consistently work in rapid change environment. ADDITIONAL INFORMATION: • Reports to: Access Point Behavior Heath Transfer Center Manager and / or Director • Nature of Supervision Received: Minimal; individual proceeds on his / her own, in com-pliance with policies, procedures and practicing as prescribed by immediate supervisor. • Positions Supervised: Access Point Behavior Health team members • Interactions with: External and Internal Customers KNOWLEDGE, SKILLS & ABILITIES: The requirements listed below are representative of the knowledge, skills and/or abilities required. Education: Graduate of an accredited school/college; Bachelor's degree preferred. Experience: • Three years of related clinical experience in an acute care setting (ED or Critical Care Preferred); Behavior Health experience is preferred • Demonstrated skills in problem solving, analytical and critical thinking, prioritization, negotia-tion, conflict resolution, proactive decision making. • Ability to establish and maintain collaborative and effective working relationships. • Ability to communicate effectively in oral, written, and electronic formats. Required License/Registration/Certification: • Current Nurse (RN/LPN/LVN) licensure in State of Residence. Required Compact License • Must maintain current nursing licensure by completing applications for renewal in a timely manner and by complying with all requirements for continuing education. No nurse will be scheduled to work any shift if their nursing license has expired. It is the nurse's responsibility to ensure that the Manager of the Access Point Behavior Health Transfer Center Operations is notified immediately if their license status changes. Failure to comply with this requirement will result in termination of employment. • Maintain current nursing skills and knowledge base by attendance at workshops and seminars, completion of mandatory continuing education, reading of professional journals, publications, and participation in professional organizations. SKILLS AND ABILITIES: Statistical Mathematical Skills -- Ability to work with mathematical and algebraic concepts such as prob-ability, statistical inference, and forecasting. Ability to apply and analyze concepts such as fractions, percentages, ratios, and proportions to practical situations. Moderate Computer Skills -- Frequent use of electronic mail, word processing, data entry, spreadsheets, graphics, etc. Ability to create, maintain and incorporate simple functions into documents, spreadsheets, databases, and presentations to support business objectives. Complex Communication -- Frequently communicates complex information and interacts with manage-ment. Can present, resolve, and address delicate situations. Can motive and persuade others. Varied Business Problems --Problems are varied and complex, requiring analysis or interpretation of the situation. Problems are solved using knowledge and skills, general precedent, and practices. Department Specific -- Decisions impact the management and operations within a department. May con-tribute to business, and operational decisions that affect the department. Functional Independent Judgement -- Provides and sets goals and priorities for functional area. May make recommendations for department policies, practices, and programs. Makes decisions for and/or resolves problems for others. Project Planning/Organization -- Handle multiple projects simultaneously including task delegation, pro-ject oversight, and resource allocation. PHYSICAL AND MENTAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities. While performing the duties of this job, the employee is occasionally required to stand; walk; sit for ex-tended periods of time; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend, crouch, or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 20 pounds. Repetitive motion of upper body re-quired for extended use of computer. Required specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. WORK ENVIRONMENT AND TRAVEL REQUIREMENTS: Work environment characteristics described here are representative of those that an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities. Noise level in the work environment is typical for an office and/or hospital environment. No travel required. EEOC Statement “Life Point is an Equal Opportunity Employer. Life Point is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.”

For three decades, Garden City Group, LLC (GCG) has been the recognized leader in providing legal administrative services for class action, mass tort, and bankruptcy cases. The breadth and depth of our experience, responsiveness, global resources, and state-of-the-art technology have made us the recognized leader in our field and the partner of choice for leading law firms, corporate legal departments, government agencies, and other legal professionals requiring our unique administrative support. GCG Media is GCG's in house advertising agency. For decades, GCG's clients have relied on us to achieve their legal noticing goals. Using our dynamic skills in strategy and planning, GCG has developed media campaigns in over 40 languages and close to 170 countries. GCG is continually looking for new ways to engage the marketplace and educate our clients in best practices to reach their target audience. Job Description The CCS is responsible for oversight of the CCRs. Supervisors must also ensure adherence and overall efficiencies of the CCRs. The CCS works directly with the Customer Care Managers and Sr. Managers to resolve any issues or concerns that may arise. Assist representatives with issue resolution and troubleshooting to resolve customer issues. Advise on technical and procedural questions. Monitor day-to-day quality and production goals. Assist in managing team workload; ensure availability, quality of performance, adherence to service levels, and other objectives and goals. Complete team reports and ensure Key Performance Indicators (KPIs) are being met. Verify billable hours and make adjustments as necessary.Oversee Customer Care Representative schedule adherence and attendance. Support and communicate quality standards, processes, procedures and policies Qualifications Strong verbal and written communication skills with the ability to interpret and address claimant/client needs. Knowledge of contact center industry and best practices. Proficiency in Microsoft Suite. Ability to work with minimal guidance or supervision in a time critical environment. Ability to be flexible and quickly adapt to changing business needs and processes. Skilled in providing outstanding customer service. Ability to defuse situations, identify and resolve issues. Ability to make quick, accurate and appropriate decision. Ability to lead an effective meeting in a team atmosphere. Additional Information Please submit resume and cover letter with salary requirements. GCG , LLC is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, gender, national origin, disability, sexual orientation, or veteran status.

P/T Psychologist Supervisor - Gallipolis Developmental Center (PN 20041760) (250009GA) Organization: Developmental Disabilities - Central OfficeAgency Contact Name and Information: **************************** Unposting Date: OngoingWork Location: Cambridge Developmental Center 66737 Old 21 Road Cambridge 43725-8987Primary Location: United States of America-OHIO-Franklin County-ColumbusOther Locations: United States of America-OHIO-Guernsey County-Cambridge, United States of America-OHIO-Gallia County-Gallipolis, United States of America-OHIO-Knox County-Mount Vernon, United States of America-OHIO-Franklin County-Columbus, United States of America-OHIO-Clermont County-Batavia Compensation: $47.50 - $67.90 + $9.50 recruitment supplement Schedule: Part-time Work Hours: VariesClassified Indicator: UnclassifiedUnion: Exempt from Union Primary Job Skill: Behavioral HealthTechnical Skills: NursingProfessional Skills: Attention to Detail Agency OverviewJoin Our Team!Accepting applications for a Part-Time Psychology Supervisor at Gallipolis Developmental CenterWho Are We?The Ohio Department of Developmental Disabilities (DODD) mission is to partner with people and communities to support Ohioans with developmental disabilities and their families in realizing their version of a good life.Ohio is the heart of opportunity, and we envision Ohio as the best place in the nation for people with developmental disabilities to thrive. Our core values reflect our focus on the experience of each person we support: Inclusion Partnership RespectJob DescriptionThe Division of Residential Resources is responsible for the oversight of Ohio's eight Developmental Centers and the Community Capital Assistance program to help individuals with developmental disabilities have access to affordable and accessible housing in the community. What will you do?The Psychology Supervisor will provide clinical oversight and support to the Gallipolis Developmental Center. This position may be required to provide coverage at the other developmental centers across Ohio as needed. Workdays and hours may vary to meet the needs of individuals residing in the centers. Psychology Supervisors are also expected to be available for after-hours consultation via a facility-provided cell phone.As a Psychology Supervisor at DODD, you will:Supervise Psychology Assistant positions at the facility. Develop and implement psychology services (e.g., testing, diagnosis, counseling, therapies, treatments, policy developments, and data analysis). Chair the Human Rights Committee to ensure restrictive measures are necessary, humane, and appropriate for the individual based on personal history and trauma. Assess individuals experiencing suicidal thoughts and implement safety measures. Maintaining a Milieu Therapy that creates an environment that is supportive, therapeutic, and safe. Ensure adherence to regulatory standards for the health and safety of residents. Train staff on psychology-related topics and provide other educational presentations. Conduct competency evaluations. Provide support to Psych Team with review and completion of admission/annual Ohio ISP assessments/trauma informed preventions and behavior supports. Assist with implementation of Trauma Informed Care strategies as identified through the TIBT process. Attend training to maintain professional license. What's in it for you:At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:Medical CoverageQuality, affordable, and competitive medical benefits are offered through the Ohio Med PPO plan. Dental, Vision and Basic Life InsuranceDental, vision and basic life insurance premiums are free after one year of continuous service.Time Away from Work and Work/Life BalancePaid time off, including vacation, personal, and sick leave 11 paid holidays per year Childbirth/Adoption leave Ohio Public Employees Retirement SystemOPERS is the retirement system for State of Ohio employees. The employee contributes 10% of their salary towards their retirement. The employer contributes an amount equal to 14% of the employee's salary. Visit the OPERS website for more information.Deferred CompensationThe Ohio Deferred Compensation program is a 457(b) voluntary retirement savings plan. Visit the Ohio Deferred Compensation website for more information. Ohio is a Disability Inclusion State and strives to be a Model Employer of Individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs, and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws. To request a reasonable accommodation due to a disability, please contact the ADA Coordinator, Terry Penn, at ************ or by email at ********************************** Why Work for the State of OhioAt the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes: Medical Coverage Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period Paid time off, including vacation, personal, sick leave and 11 paid holidays per year Childbirth, Adoption, and Foster Care leave Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more) Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation) *Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.QualificationsLicense to practice psychology in Ohio pursuant to Section 4732.09 and 4732.21 of revised code; and 12 mos. exp. as a licensed psychologist; and1 course in employee trg. & development or 3 mos. exp. providing work direction & training or supervision to psychology students, assistants, or psychologists. Job Skills: Behavioral HealthSupplemental InformationHourly wage will be paid at step 1, unless otherwise specified by collective bargaining agreement or rules outlined in the ORC/OAC.The final candidate selected for the position will be required to undergo a criminal background check. Rule 5123-2-02, “Background Investigations for Employment,” outlines disqualifying offenses that will preclude an applicant from being employed by the Department of Developmental Disabilities.The final applicant selected for this position will be required to submit to urinalysis prior to the appointment to test for illegal drug use. An applicant with a positive test result will not be offered employment. No additional materials will be accepted after the closing date; in addition, you must clearly demonstrate how you meet minimum qualifications.Requires travel throughout State of Ohio & may require overnight stay. Must be willing & able to secure a Driver License OR supply your own transportation.ADA StatementOhio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.Drug-Free WorkplaceThe State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.