Top Contact Center Supervisor Skills

Below we've compiled a list of the most important skills for a Contact Center Supervisor. We ranked the top skills based on the percentage of Contact Center Supervisor resumes they appeared on. For example, 15.9% of Contact Center Supervisor resumes contained Proper Procedures as a skill. Let's find out what skills a Contact Center Supervisor actually needs in order to be successful in the workplace.

The six most common skills found on Contact Center Supervisor resumes in 2020. Read below to see the full list.

1. Proper Procedures

high Demand
Here's how Proper Procedures is used in Contact Center Supervisor jobs:
  • Supervised administrative unit to ensure adherence to quality standards, deadlines, and proper procedures and problem resolution.
  • Trained in proper procedures for currency accountability.
  • Conduct weekly Reassignment briefings to Soldiers on their PCS moves, instructing them of the proper procedures and expectations.
  • Supervised data entry staff to insure they are using the proper procedures to enter new and refill prescription orders.
  • Follow proper procedures in the operation of the vehicle, observing traffic laws, rules, and regulations.
  • Trained representatives of each organization in the proper procedures for maintaining the accuracy of the databases.
  • Ensured adherence to quality standards, deadlines, and proper procedures were followed.
  • Provide training to J8 personnel on the proper procedures of using DTS.
  • Work with those governments in proper procedures and process of recovery.
  • Followed proper procedures for handling claims merchandise.

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2. Customer Service

high Demand
Here's how Customer Service is used in Contact Center Supervisor jobs:
  • Calibrated calls with Customer Service Representatives to encourage exceptional performance as well opportunities correct by coaching on effective call handling techniques.
  • Served as Customer Service Representative for a corporation hosting in local performing organization, touring performers, and community events.
  • Enhance competence and continuity of qualified customer service representatives by effective training, motivation, coaching, development and recognition.
  • Participated in company-wide design projects to analyze internal systems, improve customer service interactions and rework employee metrics and rubrics.
  • Collaborated with other supervisors and the Customer Service Manager to create strategic plans to enhance customer satisfaction.
  • Generated progress reports and developed programs/systems to improve customer service, efficiency, and overall departmental operations.
  • Provided immediate assistance to the Customer Service Representatives by answering questions and providing documents containing information needed.
  • Collaborate with Customer Service leadership team and other business partners to identify improvements for contact center metrics.
  • Provided accurate and efficient customer service to providers of Texas Medicaid with general and specialized questions.
  • Well developed communication and interpersonal skills for over 20 years in a fast-paced customer service environment.
  • Supervised and trained 21 customer service representatives to support call center operations for region.
  • Supervised and monitored calls to ensure customer service quality and compliance with procedures.
  • Provided timely and accurate feedback to assist representatives in providing superior customer service.
  • Conducted weekly coaching sessions to develop Customer Service Representatives to exceed performance standards.
  • Complete understanding and ensured compliance of Company Customer Service policies and standards.
  • Provide resolutions for overall customer satisfaction by applying key customer service Values.
  • Addressed and resolved customer concerns related to billing and quality customer service.
  • Developed and implemented quality assurance program designed to improve customer service relations.
  • Performed several password recoveries and provided excellent customer service for computer users.
  • Provide excellent customer service while upholding the installations rules and regulations.

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3. Military Personnel

high Demand
Here's how Military Personnel is used in Contact Center Supervisor jobs:
  • Maintained the higher headquarters reporting database and performed AMC directed ramp inspections on commercial carriers transporting military personnel to deployed areas.
  • Compiled and analyzes data to identify trends, deficiencies and accomplishments related to the military personnel program.
  • Fingerprinted both military personnel and civilians for security clearances, personnel support cards and contractor badges.
  • Provided continuity with base Military Personnel Flight.
  • Conducted annual required training with the Military Personnel each fiscal year along with assisting the new hire employees completing their certifications.
  • Provide daily administrative and clerical support to a command of 150 civilian and military personnel throughout the world.
  • Fostered close working relationships between military personnel and command, resulting in better guidance for parents.
  • Scan, load, and define input batches of military personnel documents into PERMS.
  • Pulled monthly On the Job Training Roster via Military Personnel Data System.
  • Served as acting flight chief; managed 25 civilian and military personnel.
  • Perform procedural and sustentative clerical duties associated with the data entry conversion of military personnel records in to (PERMS).
  • Provide substance related briefings to military personnel as required per HSI criteria and AF OI's and AFI's.

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4. Contact Supervisor

high Demand
Here's how Contact Supervisor is used in Contact Center Supervisor jobs:
  • Change oil, rotate tires and make sure the vehicle is in working order Contact supervisor can't he is deceased
  • Mark Thompson, [ ] may contact supervisor.
  • Page 1 S Contact Supervisor: Yes teve Mitchell Phone 478320257

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5. Emergency Situations

high Demand
Here's how Emergency Situations is used in Contact Center Supervisor jobs:
  • Dispatched patrols to alarms and emergency situations.
  • Skilled in handling emergency situations.
  • Take appropriate action in emergency situations in accordance to riot situations, hostage, fire, and disaster plans.
  • Trained personnel in compartment egress in case of emergency situations.
  • Handled emergency situations including notifying dispatch.
  • Make important decisions concerning communication between TOC and public in emergency situations.

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6. Technical Support

high Demand
Here's how Technical Support is used in Contact Center Supervisor jobs:
  • Provide extraordinary technical support, organizational communications and computer-related activities.
  • Facilitated Technical Support peer Quality Assurance calibration sessions.
  • Facilitate and provide office automation, administrative and technical support services to the entire office.
  • Provided first level technical support for Shared Health services to end users.
  • Provided users with technical support for resetting account passwords.
  • Provided technical support and guidance to staff.
  • provided on-site/phone technical support to users consisting of 2000 plus users hosted in metro Detroit branch offices.
  • Manage team of 20-25 Tier I internet technical support CSAs.
  • Develop a training plan, coordinated technical support and provided operator sustainment training to Motor Transport Company and incidental operators.

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7. RD

high Demand
Here's how RD is used in Contact Center Supervisor jobs:
  • Provide required reports or statistical information within established time frames in order to ensure timely accurate and complete information is provided.
  • Investigated customer complaints and spot checked completed work to ascertain quality of subordinates' work and effectiveness of chemicals applied.
  • Participated in many field deployments to evaluate compliance and effectiveness of applicable safety laws and standards in actual field conditions.
  • Monitor policy compliance and procedures to assure uniform and accurate entry of all information necessary to complete a prescription order.
  • Maintained excellent interdepartmental relationships, ensuring timely resolutions to issues related to overall success of business and customer issues.
  • Develop and interpret library policies and procedures assuring consistency with library mission requirements and local school board procedures.
  • Evaluated equipment and utilization to determine existence, severity, probability, and outcome of potential hazards.
  • Maintain company standards and hold staff accountable for providing quality customer service and achieving store/company goals.
  • Research eligibility records to identify duplication records and services, and corrects discrepancies in eligibility files.
  • Conducted routine audits to ensure compliance with COAF established standard, policies, and configuration/security guidelines.
  • Ensured operations manual was updated and policies and procedures were followed according to ISO Certification.
  • Perform other assigned workstation duties including making quality products, preparing ingredients and taking orders.
  • Communicated with other departments to assure quality service in placing orders and arranging promotional events.
  • Record individual transactions for customers and enter data into predefined categories for tracking income/expense data.
  • Streamlined department policy in order to maximize efficiency while improving the overall customer experience.
  • Instructed installation quarterly Environmental Quality Office meeting brief of pollution prevention regulations and standards.
  • Maintain records concerning buildings and other facility requirements such as installed security systems.
  • Maintained high standards of excellence in communication and accuracy while remaining customer focused.
  • Supported production operations and resolved moderate complex issues regarding those operations.
  • Maintain covertness among passengers and keep tactical advantages aboard aircraft.

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8. Corrective Action

high Demand
Here's how Corrective Action is used in Contact Center Supervisor jobs:
  • Participated in surgical interdisciplinary team meetings as appropriate to provide input regarding veteran's social/emotional/financial needs and recommended corrective action.
  • Managed performance evaluations and corrective actions for Contact Center Associates, providing feedback, coaching and development opportunities.
  • Monitor the performance of individual landlords and facilitate corrective action to improve property conditions, and administrative transactions.
  • Prepared effective reports and correspondence that identified potential problems and made necessary plans for corrective action.
  • Determined the root causal factors and provides written analysis to commanders with recommended corrective actions.
  • Performed a variety of reports in excess of accepting funding limitations and recommended corrective actions.
  • Addressed safety infractions with personnel involved and developed corrective actions as appropriate.
  • Identify problems caused by instrument malfunction and implement corrective actions.
  • Address Policy violations and deliver counseling and/or corrective action.
  • Maintained constructive professional relationships when administering corrective action.
  • Verified DR corrective actions to ensure operational effectiveness.
  • Evaluated test results and initiated corrective actions.
  • Discussed inspection findings and recommended corrective actions.
  • Led swift resolution of a main wheel quality issue; coordinated corrective actions with AFMC resulting in zero down time.
  • Used corrective action plans when agent performance declined, and provided detailed strategies for improvement and optimal performance goals.
  • Determine appropriate location to reroute the items for corrective action such as receiving, transportation, inventory and packing.
  • Analyzed wear metal content on turbine engine lubricating oil and other fluids and provided recommendations for corrective action.
  • Monitored supply Defense Data Network traffic through use of the Supply Interface System and takes corrective action.
  • Evaluated, reported problems, develops modifications and procedures to resolve the problems and initiate corrective action.
  • Work with other investigators in mishap circumstances, including engineers and technical experts to find corrective actions.

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9. Ensure Compliance

high Demand
Here's how Ensure Compliance is used in Contact Center Supervisor jobs:
  • Facilitate weekly regional call calibration sessions to ensure compliance with the company standard for Professional Communication and Call Quality.
  • Direct responsibilities included oversight of agents to monitor and improve performance and ensure compliance.
  • Reviewed and evaluated operations to ensure compliance with established policies and procedures.
  • Adhere to all scopes of practice, and HIPAA policies on a daily basis to ensure compliance and confidentiality.
  • Required to ensure compliance of unit Operational plans (OPLANS) with MNC-I pertaining to newly fielded army systems.
  • Evaluated and modified safety and health training programs to ensure compliance and effectiveness of each program.
  • Performed routine evaluations on safety compliance, surveyed shops to ensure compliance with Navy safety guidelines.
  • Partnered with multiple departments to ensure compliance with 'do not call' and other regulatory requirements.
  • Checked installed equipment to ensure compliance with publications, policies, and directives.
  • Conduct and document equipment and personnel inspections to ensure compliance with agency standards.
  • Conduct site visits to ensure compliance with the Army Command Supply Discipline Program.
  • Monitor all Service Level targets and Key Performance Indicators to ensure compliance.
  • Inspected sites to ensure compliance with governmental codes and company standards.
  • Work with the quality department to ensure compliance with regulatory agencies.
  • Inspect drilling rig to ensure compliance and regulatory compliance.
  • Conducted monthly internal audits to ensure compliance with Inova's Environment of Care and attended all related meetings.

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10. Data Entry

high Demand
Here's how Data Entry is used in Contact Center Supervisor jobs:
  • Ensured accurate accession data entry and communicated transactions to HQ.
  • Strengthened my skills in data entry and customer service which includes email and phone contacting of customers regarding their online orders.
  • Coordinated Kuwait store including data entry, managing spreadsheets, managing discrepancies, overseeing on hand freight quantities.
  • Developed and implemented data management plan reducing data entry, analysis and retrieval times by 50%.
  • Input data entry information into the HHS identity PIV portal and other office automation software.
  • Attend faculty meetings, shelf stocking, inventory, and data entry for starred customers.
  • Administer and data entry for holds on warehouse freight dealing with quality control issues.
  • Used office computer to input data as well as data entry in CHCSI/CHCSII/ADS.
  • Direct data entry team that generates 500K in monthly billing.
  • Assisted in monitoring the quality of data entry process.
  • Perform data entry to update the employee records.
  • Verify data and perform data entry.
  • Performed general clerical duties such as filing, data entry, typing, and used multi-phone line system.
  • Received, routed and processed word order tickets into Maximo Data Entry system.
  • used ms word, excel, power point and also data entry.
  • general application, data entry/name changes, address changes/telephone numbers).

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11. Phone Calls

high Demand
Here's how Phone Calls is used in Contact Center Supervisor jobs:
  • Evaluated and appropriately handled inquiries from visitors, correspondence and telephone calls and walk-in visitors.
  • Received telephone calls and handled referrals as necessary.
  • Created new strategies to attracted new leads, using internet, phone calls, personal approach and publicity within my area.
  • Receive and screen phone calls and direct calls to the appropriate departments as necessary, while maintaining office equipment.
  • Performed doctor and/or patient phone calls regarding refills, Prior Authorizations, insurance, or clarification of prescriptions.
  • Take escalated phone calls and assist on the help line with any inquiries the agents may have.
  • Answer phone calls and walk-in questions regarding store products as well as store policy and procedures.
  • Procured office supplies and services, received incoming phone calls, visitors, and mail.
  • Front desk duties, first line of contact with visitors and intake telephone calls.
  • Trained team on 100 different types of phone calls, including tech support calls.
  • Conduct telephone calls connected to Category A's and B's Case File.
  • Answered phone calls and directed them to who can answer their questions.
  • Front desk duties as required, mostly answering and routing phone calls.
  • Take phone calls regarding moves, vacations, and other changes.
  • Monitored phone calls to ensure agents met compliance and quality guidelines.
  • Listen to my team's phone calls and coach as needed.
  • Receive incoming telephone calls and visitors to the store.
  • Answer confidential telephone calls assisting members with banking inquiries.
  • Received telephone calls, greeted patients and customers.
  • Answered questions from customers and telephone calls.

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12. Law Enforcement

average Demand
Here's how Law Enforcement is used in Contact Center Supervisor jobs:
  • Required to communicate properly over the city radio communication system, sometimes involving law enforcement officers.
  • Provide aggressive law enforcement services for federal property on military installation located stateside and overseas.
  • Report to agency law enforcement personnel with violation information on forest lands.
  • Responded and assisted local law enforcement with unruly patients and visitors.
  • Worked closely with law enforcement and emergency response professionals.
  • Performed law enforcement involving persons and property.
  • Prioritized and directed law enforcement response.
  • Perform base wide patrols, general law enforcement, answer emergency, and apprehend lawbreakers, control crowds and traffic duties.
  • Coordinated and processed daily log of law enforcement activity to include processing traffic citations in accordance with Air Force standards.
  • Access law enforcement criminal data base systems to retrieve and input information to prepare documents for apprehension.
  • Established and maintain cooperative relationships with local, state, and federal law enforcement Correction agencies.
  • Prepared and conducted the Law Enforcement training program for over one hundred Military Police officers.
  • Follow the SOP, perform law enforcement duties, polices and procedures.
  • Served as liaison between the establishment and local law enforcement officers.
  • Assisted Operations management with the training of new law enforcement personal.
  • Worked great with store management as well as law enforcement personnel.
  • Entered and tracked data into various systems used by Law Enforcement.
  • Provided security and law enforcement for Scott AFB, IL.
  • Informed Law Enforcement of potential violations on the island.
  • Completed reports for local law enforcement and courts.

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13. Logistics

average Demand
Here's how Logistics is used in Contact Center Supervisor jobs:
  • Possessed knowledge of aviation maintenance controllers/production controllers and the Naval Aviation Logistics Command Management Information System (NALCOMIS).
  • Managed functional tests of C-17 guidance and control systems and subsystems to ascertain operational effectiveness and logistics sustainability.
  • Develop and provide technical input on management programs involving Logistics Readiness and interpret Army Supply/Maintenance Regulations Doctrine.
  • Conducted deployment training and coordination with other agencies for maintenance, logistics, and theater-level intelligence.
  • Researched, organized, prepared, and presented instruction pertinent to technical logistics military specialties.
  • Coordinate key core logistics activities with supervisors to formulate budgetary expenditures and maintain fiscal resources.
  • Web Operating Systems Administrator/Windows Administrator (C4) Executed Information Technology and Logistics/Assurance Vulnerability.
  • Increased their understanding of how the wholesaled logistics system impacted base-level operations.
  • Provided technical direction and compliance instructions to over 32K logistics center personnel.
  • Coordinate logistics for quarterly meetings and communicate relevant procedures and policies.
  • Streamlined and improved customs clearance process with logistics providers.
  • Planed for and evaluated logistics readiness.
  • Advise the company commander on all issues relating to Motor Transport, including operation, training exercises, logistics and maintenance.
  • Provided wing level guidance for commanders, and served as the subject matter expert for all matters concerning logistics operations.
  • Managed the construction process including building permits, inspections, contractors and logistics, and supervised a 10-man crew.
  • Operate 5T stake truck to transport items to the Directorate of Logistics (DOL) for turn in.
  • Assist in developing plans, goals or objectives for the long-range implementation of SOCAFRICA logistics programs.
  • Work logistics for case, securing funds and finalized documents to return members to active duty.
  • Briefed nine item managers from an Air Logistics Center on the overall operation of MRSP functions.
  • Field includes combat tactics, unit organization, battle logistics, and command leadership.

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14. Common Truck

average Demand
Here's how Common Truck is used in Contact Center Supervisor jobs:
  • Pay Range (cents/mile) .38 Most common truck driven Conventional Tractor Most common trailer Van Trailer length 53 feet or more
  • Pay Range (cents/mile) Most common truck driven Most common trailer Trailer length Chastain Auto Sales and Body Shop
  • Pay Range (cents/mile) Most common truck driven Most common trailer Trailer length Fedex National LTL
  • Pay Range (cents/mile) Most common truck driven Most common trailer Trailer length Babb's Auto World PLEASE DO NOT CONTACT
  • Pay Range (cents/mile) Most common truck driven Most common trailer Trailer length mak transport llc

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15. Suite

average Demand
Here's how Suite is used in Contact Center Supervisor jobs:
  • Established and maintained databases to include Centralized Operations Police Suite (COPS) to track all in and out registration requirements.
  • Analyzed software and equipment capabilities to determine which package is the best suited for current project needs.
  • Worked independently and within a team environment to create GIS products using ESRI's GIS software suite.
  • Utilize Microsoft Office suite to document, track information and provide statistical analysis and reports.
  • Directed sales meetings and produced presentations for c-suite and physicians, specific to our program.
  • Maintained daily reports involving return guests, corporate accounts, and suites rentals.
  • Helped Placed personnel in positions best suited for their skills.
  • Maintained and managed Top Secret records, electronic information, and all security operations for the Outboard II communications suite.
  • Provided technical assistance, guidance and support with the Nortel Call Center Suite of software applications.
  • wear; Pearl Ridge Shopping Center Suite 514; 98-1005 Moanalua Road.
  • Experienced in Hootsuite and Spreadfast Social Media Marketing web applications.

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16. Patient Care

average Demand
Here's how Patient Care is used in Contact Center Supervisor jobs:
  • Compile daily workload capture reports for Patient Care Services Lead Administrative Representative and also for Business Office Management Reports.
  • Communicated internally and externally with other medical and or ancillary staff for the coordination of patient care.
  • Maintain manual tasks and ensure that all sites within the Contact Center Supervisor Organization have sufficient work for Patient Care Advocates.
  • Plan and maintain referral and coordination services with civilian health and social service agencies to provide optimal patient care.
  • Provide patient care by applying dressings and supervising exercise routines and doing range of motion on bedridden PT.
  • Worked in the intensive care unit assisting nurses with monitoring and completing full critical patient care.
  • Prioritized work load based on direct or indirect patient care needs and number of affected users.
  • Served as a consultant to ER staff on mental health issues to formulate patient care.
  • Received and processed diet orders, menus and other directives related to patient care.
  • Provided patient care of flying, special operational duty, and maintenance personnel.
  • General patient care ; I volunteered for other assignments as needed.
  • Utilize excellent patient care under challenging situations inside the ER.
  • Assisted with inpatient and outpatient care and treatment.
  • Continue a high standard of patient care ethics.
  • Provide on-going coaching to each Patient Care Advocate (PCA) concerning quality, reliability, accountability, and productivity.
  • Manage daily workflow, lead team huddles, manage Patient Care Files, and review/report team metric data.

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17. Commander

average Demand
Here's how Commander is used in Contact Center Supervisor jobs:
  • Reviewed instructional materials and various media to support training programs; advised tactical commanders on availability and recommended methods for utilization.
  • Perform administrative office support functions, maintaining a great working relationship with unit security managers, supervisors and unit commanders.
  • Defended squadron justifications on behalf of squadron commander and attended all financial management board meetings.
  • Verified enlistments for award of the Gunner Certificate under the Company Commander Development Program.
  • Completed and provided status documentation from all units to hospital commander during morning report.
  • Coordinated interviews among Air Force commanders on ground cutting missions like bio-fuel implementation.
  • Maintained commander's calendar; coordinated/scheduled meetings and conferences.
  • Conduct Active Shooter Curriculum under Commander Naval Region Southwest.
  • Process Enlisted Performance Reports and decorations for squadron commander.
  • Organized and facilitated mock media interviews for incoming commanders.
  • Advise commanders on medical terminology and definitions.
  • Conducted special assessments and formulated recommendations to enhance the quality of maintenance for major command, group and squadron commanders.
  • Developed a trend analysis program for the Commander both positive and negative, for current safety procedures, GS 12.
  • Developed a program to train and provide critical information to FRG leaders, commanders, and Rear Detachment Commanders.
  • Received Certificates of Appreciation from the 17 TRW Commander for community volunteerism for the years 1999 and 2000.
  • Developed unit calendar--program kept commander and unit leaders informed and current on unit and base happenings.
  • Coordinated with the S2, S3, and MICO Commander to determine most effective employment of available assets.
  • Provide education and training advisory services to commanders and staff on all education and training programs.
  • Prepared daily, weekly, and monthly briefs for Brigade and Installation Commander on personnel status.
  • Advised the Commander and staff on and oversaw planning and execution of CI and HUMINT operations.

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18. Hand Tools

average Demand
Here's how Hand Tools is used in Contact Center Supervisor jobs:
  • Inspect, replace, install and troubleshoot system components using technical data, schematics, hand tools and test equipment.
  • Install horizontal and vertical metal or wooden stubs for attachment of wallboard on interior walks, using hand tools.
  • Facilitated extensive instruction and training to personnel on the safe and appropriate utilization of hand tools and power equipment.
  • Use of hand tools and power tools to cut, bend and shape metal for fabrication.
  • Experienced with the use of hand tools, power tools, and precision measuring equipment.
  • Treated invasive plant species with Natural Resource Division through hand tools and herbicide application.
  • Maintained hiking trails by clearing brush and cutting logs with hand tools.
  • Hand tools and large machinery were a part of day to day operations
  • Place products and materials into containers, using hand tools and equipment.
  • Trained and utilized a variety of hand tools and equipment, i.e.
  • Use of two-way radios, hand tools, and computers.
  • Operate hand tools such as chainsaws and line trimmers.
  • Utilized a variety of hand tools to complete production quotas
  • Obtain, move, and sort products, resources, containers, and orders, using hand tools.
  • Seal containers, using glues, fasteners, nails, and hand tools.
  • Use, and maintain power, and hand tools.
  • Used machine tools such as lathes, grinding and seating equipment, and gear puller tools, and common hand tools.
  • Repaired power cords, and maintenance of woodworking shop equipment, and power hand tools.
  • Install pre-assembled framework for windows using hand tools.
  • Operated skill saws, drills, concrete saw, various hand tools, chain saws, backpack weed sprayer.

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19. Service Levels

average Demand
Here's how Service Levels is used in Contact Center Supervisor jobs:
  • Analyze quality Excel reports and utilize results for quality improvement areas for representatives to assure service levels are exceeded.
  • Assessed operations and recommended improvements to enhance productivity meet service levels and meet quality standards.
  • Monitor production goals and service levels of staff, reported trends to executive management, implemented process flows and procedural goals.
  • Monitor and analyze all aspects of call management to ensure service levels and performance targets are achieved, i.e.
  • Provided valuable assistance in work force management, analyzing volume and adjusting staffing to meet target service levels.
  • Assign & scheduled work and prioritize activities to provide optimum service levels for phone coverage and project assignments.
  • Managed service levels by walking the floor and ensuring that we were properly staffed during peak times.
  • Increased service levels 8% and decreased abandonment rate 5% with employee engagement efforts.
  • Maintained service levels throughout the day ensuring, adequate staff availability to take calls.
  • Maintained service levels of 92%, exceeded performance metrics.
  • Manage work force, adjusting staffing to meet service levels.
  • Manage call volumes based on service levels requirements.
  • Managed staffing to multiple client contractual service levels.
  • Managed service levels and call tracking repots to ensure call volume and staffing levels were appropriate during peak call patterns.
  • Managed service levels to meet 70% of calls answered within 30 seconds across multiple workgroups.
  • Monitor call center performance to ensure Quality, Adherence, attendance and service levels are met.

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20. HR

average Demand
Here's how HR is used in Contact Center Supervisor jobs:
  • Managed intelligence threat training trend analysis provided to wing and higher headquarters leadership in order to improve effectiveness of course material.
  • Maintained a distinct presence and availability to the contact center in order to improve partner morale through activities and interpersonal interactions.
  • Maintain equipment within specifications through preventive maintenance, identifying and correcting potential problems before the equipment or system becomes inoperable.
  • Transitioned 6 new programs; technology through design, development, implementation and evaluation of customized instructional tools.
  • Provide efficiency and effectiveness dealing with all reports and systems ensuring increased productivity through user friendly technology access.
  • Guaranteed customer satisfaction through handling escalations, resolving and diffusing complex customer service and technical support issues.
  • Initiated actions to proactively prevented problems and addressed issues discovered by technical staff through root cause analysis.
  • Provided ongoing associate development through daily performance checks, weekly one-on-one meetings and innovative motivational techniques.
  • Determined initial distribution or redistribution of stocks through regular review of issues against established levels.
  • Supervised day to day operations for a specialty pharmacy contact center specializing in chronic conditions.
  • Analyze and evaluate information that requires research through computerized records by accessing system database.
  • Retained customers and avoided attrition through application of sound negotiation and superior problem-solving skills.
  • Provided care for acutely and chronically ill patients under 23 medical/surgical specialties to hematology/oncology.
  • Operated pickup trucks throughout construction sites delivering material and disposing of demolished debris.
  • Ensured high user satisfaction through personal consultation and issue follow-up for comprehensive resolutions.
  • Perform vulnerability scanning on various system components throughout the organization network.
  • Removed poisonous or corrosive deposits from metal through precision grinding.
  • Managed and implemented inventory adjustments and reconciliation's through ROLMS.
  • Identified incidents personally or through reports and eyewitness accounts.
  • Provide accurate timely drug information after-hrs for any clinician.

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21. Vital Signs

average Demand
Here's how Vital Signs is used in Contact Center Supervisor jobs:
  • Administered medications, evaluated patients' vital signs, physical assessments and laboratory data.
  • Recorded resident vital signs, weights and measurements, intake and output, food consumption, and other information as assigned.
  • Direct patient care, to include ADL's vital signs, monitoring, charting and all other needs patient requires.
  • Obtained vital signs on patients whose medical condition warrants such as monitoring.
  • Obtain vital signs, report to and assist LPN as needed.
  • Obtained and documented patient vital signs and ECG testing.
  • Take vital signs and assist nursing staff as needed.
  • Monitored patient's vital signs applicable to ESRD patients.

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22. Performance Reviews

average Demand
Here's how Performance Reviews is used in Contact Center Supervisor jobs:
  • Developed contact center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses.
  • Delivered monthly performance reviews with a focus on constant improvement toward individual and corporate goals.
  • Monitored and reported on individual staff performance and completed staff performance reviews.
  • Provided feedback regarding technical efficacy and performance reviews.
  • Deliver performance reviews and administer disciplinary action.
  • Completed associate performance reviews and provided feedback.
  • Administered associate performance reviews and merit increases.
  • Collaborated with the leadership teams to evaluate and redesign annual performance reviews to align with business goals.
  • Compose and deliver monthly, annual, and as needed performance reviews with Consumer Services Specialists.
  • Completed and delivered employee performance reviews and monitored staffs metrics based on quality of service.
  • Write extensive reports and deliver annual performance reviews, building on individual staff strengths.
  • Conducted annual performance reviews for determining wage increases, promotions, and disciplinary actions.
  • Hold weekly team meetings; provide individual performance reviews on a monthly basis.
  • Conducted interviewing, hiring, and quarterly and yearly performance reviews.
  • Conducted training, hiring, counseled employees and conducted performance reviews.
  • Conducted employee performance reviews and prepared other reports as needed.
  • Perform three months, six months and annual performance reviews.
  • Composed and delivered annual performance reviews on 40+ associates.
  • Monitor performance trends, attendance and performance reviews.
  • Received outstanding ratings on all job performance reviews.

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23. Special Projects

average Demand
Here's how Special Projects is used in Contact Center Supervisor jobs:
  • Participated in special projects and other assigned responsibilities
  • Administered all programs and promotions, including vendor promotion contests, community programs, new store openings and special projects.
  • Aided in coordination of special projects and life skills for children developmental Initiative with Curriculum Specialist for 40 children.
  • Completed all special projects, and all additional tasks as assigned by the Director of CCCO.
  • Worked on special projects; compiling data and preparing information to be presented to Senior Management.
  • Managed teams on special projects, resulting in the roll out of department wide campaign systems.
  • Perform special projects to support senior management's direction and planning for the 2020 Census.
  • Worked on special projects for senior management team to improve call center operations.
  • Assigned to assist with program activities and participates in special projects with children.
  • Participated in special projects at the request of the Perishable Foods Manager.
  • Worked on several special projects that required attention to detail and deadlines.
  • Identified individual skill sets and allocated resources to assist on special projects.
  • Maintain and assist ICP with the receipt and storage of special projects.
  • Provide support to the financial manager and special projects as needed.
  • Performed special projects for the Call Center Director as assigned.
  • Detailed instructions are only provided for special projects.
  • Conduct and handle special projects as assigned.
  • Lead special projects and Contact Center initiatives.
  • Program POC for all PBGC special projects.

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24. Daily Operations

low Demand
Here's how Daily Operations is used in Contact Center Supervisor jobs:
  • Demonstrated excellent verbal communication skills, including: passing messages, asking pertinent questions, and communicating information during daily operations.
  • Enabled daily operations; performed all upgrades/system maintenance; provided first class customer service.
  • Oversee daily operations of contact center make operational recommendations as needed.
  • Executed daily operations of data processing.
  • Managed an Operations Center for NETCOM providing a center of gravity for the daily operations within the G3.
  • Cross-trained 12 junior personnel to perform all areas of daily operations and provided customer service for the Brigade.
  • Provided leadership, instruction, and supervision of 4-5 personnel in daily operations, including evaluation and discipline.
  • Managed the daily operations of the pool, corrected and reported unsafe conditions to the property manager.
  • Planned and held bi weekly staff meetings on programs, daily operations and special upcoming events.
  • Used knowledge of rules, regulations, policies, and procedures during daily operations.
  • Led daily operations and recruiting activities for the $8.2M revenue-producing Customer Contact Center.
  • Accounted for the daily operations of government equipment valued at more than $40,000.
  • Improved daily operations, cutting down on duplication of efforts.
  • Provided escort of General Officers, did daily operations reports.
  • Managed an annual $330,000 budget for daily operations.
  • Executed daily operations of Safe Quality Foods Checks.
  • Supervised daily operations of the call center.
  • Oversee daily operations of the contact center.
  • Executed daily operations and work flow.
  • Supervised the daily operations and oversaw daily operations and service deliverables in the contact center.

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25. Osha

low Demand
Here's how Osha is used in Contact Center Supervisor jobs:
  • Conducted OSHA workplace center safety inspections that identified possible dangers.
  • Insured secondary warehouse followed OSHA standards.
  • Participate on the WCCA Safety Committee maintaining OSHA rules and regulations for the safety of the building.
  • Determine if all safety spectacles received from the lab meet ANSI/OSHA standards by comparing prescription and spectacles.
  • Conducted yearly OSHA inspections at all AAFES facilities, including food, gas stations, etc.
  • Monitored the OSHA program as well as conducted yearly surveys and inspections to insure compliance.
  • Conduct or arrange training in safety procedures and policies IAW Company policy and OSHA regulations.
  • Provide expert consultative support and quantifies risk in accordance with OSHA for 1,600 workers.
  • Attended Army & Air Force Exchange Service level OSHA training, earned certificate.
  • Work with OSHA to ensure all safety standards and guides were being followed.
  • Can follow and understand OSHA rules and regulations.
  • Adhere and enforce OSHA guidelines.
  • Prepared RFIs & Daily Job Reports to Owners Duties included managing construction site, weekly sub-contractors/safety meetings & Pre-scheduled OSHA JobInspections.

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26. DOD

low Demand
Here's how DOD is used in Contact Center Supervisor jobs:
  • Determined passenger eligibility and order of movement in accordance with DoD regulations along with TSA guidelines and standards.
  • Input organizational messages into DoD communications system.
  • Trained, Advised and assist over 100 Afghan National Soldiers during deployment, supervised 33 Soldiers and 16 DOD civilian contractors.
  • Briefed all passengers on travel requirements as well as safety tips while flying aboard DoD owned or controlled aircraft.
  • Respond to calls or alarms within the classified compounds and backup the military and DOD police officers as needed.
  • Ensured compliance with all applicable DoD, Joint, and Army policy related to HUMINT and Counterintelligence operations.
  • Coordinate with TASA, Network, BPAD, DOD broadcast units concerning unit requirements and property distribution.
  • Manage all pharmacy supply operations including maintaining pharmacy budget and following DOD contracts using DMLSS.
  • Collaborated with two other interns to develop a Workplace Violence Prevention policy for DoDEA.
  • Prepare DOD Foreign Clearance messages on Automated Message Handling System (AMHS).
  • Participated in Contract Renewal of over $1 Million per month with DOD.
  • Provided assistance in DoDEA's Facilities department.
  • Apply Federal Acquisition Regulation, AFIs, USC, DOD 7000.14-R and statutory laws for all programs.

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27. Direct Reports

low Demand
Here's how Direct Reports is used in Contact Center Supervisor jobs:
  • Prepare semi-annual and annual performance evaluation data for direct reports.
  • Prepare and deliver written performance evaluations of direct reports.
  • Facilitated meetings with direct reports and the leadership team to discuss company and departmental results, goals, and policies.
  • Supervised, trained, and developed team of 15 direct reports, ensuring resources were aligned with organizational goals.
  • Set clear objectives with direct reports and provided timely feedback to increase ASA by coaching for morale and productivity.
  • Prepare and deliver semi-annual performance evaluations for direct reports based on individual performance and AAA MSC Visions and Values
  • Review and monitor calls taken by direct reports for Quality Assurance and to better technical & soft skills.
  • Coached employees on quality improvement opportunities; prepared and presented direct reports of daily stats.
  • Ensured direct reports were compliant with company underwriting guidelines and state specific laws and regulations.
  • Monitor performance, production, attendance, and annual reviews for my direct reports.
  • Assumed full responsibility for direct reports, and developed their skills for career transition.
  • Provided Coaching, Counseling and Feedback to my direct reports to improve individual performance.
  • Motivated and coached my direct reports to meet and exceed company and personal goals.
  • Coached and developed employees by conducting 1-on-1 quality feedback sessions with direct reports.
  • Lead a team of +25 direct reports within a +500 agent contact center.
  • Provide training, coaching, and quality monitoring of all direct reports.
  • Conduct annual performance reviews and recommend salary changes for all direct reports.
  • Supervised the direction of 97 employees and 13 direct reports.
  • Provide training, coaching and development for direct reports.
  • Conducted regular weekly team meetings with direct reports.

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28. Staff Members

low Demand
Here's how Staff Members is used in Contact Center Supervisor jobs:
  • Monitored and coached the performance of staff members according to established monitoring standards.
  • Advised the Military Personnel Officer of the Adjutant General, commanders and staff members on military personnel policies and procedures.
  • Communicated to my supervisor the progress of the team and individual staff members throughout the monthly cycle of the survey.
  • Provide monthly coaching sessions for each PAR, 6 month performance reviews, and annual reviews to all staff members.
  • Supervised up to 7 staff members making assignments and supervising patient care provided by both nursing and ancillary care members.
  • Maintained an office calendar to include the scheduling of appointments with the school Principal and other staff members.
  • Provided leadership to 21 staff members maintained accountability and managed the flow of sick call and physical exams.
  • Provide coverage and support for other staff members as needed for on-call problems that they could not handle.
  • Supervised up to 5 staff members, ensuring training and certification were up to date.
  • Train new staff members on environmental management services on wards and also veterans customer service.
  • Assist and advise staff members in resolving problems and issues that arise with customers.
  • Answered and screen incoming telephone calls and route caller to appropriate staff members;.
  • Trained 4-5 staff members on company computer systems, policies and procedures.
  • Take messages for staff members on occasion when authorized by department manager.
  • Train temporary and new staff members on standard call center procedure.
  • Administered medication in the absence of staff members.
  • Develop lists of needed supplies and equipment.Interact with parents, children, and staff members.
  • Design workflow charts and compose official correspondence for distribution to staff members.
  • Supervised minimum of 15 staff members Handle calls that require supervisor intervention.

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29. CPR

low Demand
Here's how CPR is used in Contact Center Supervisor jobs:
  • Captured and updated insurance information Software used: PowerPoint, MS Word, Excel, DHCP, Vista, CPRS
  • Maintained certifications in CPR, food safety handling, fire and safety, and the dispensing of medication.
  • Undergo professional training in infant CPR, first aid, child guidance technique, and developmentally appropriate activities.
  • Qualified to perform CPR, and administer standard first aid when necessary.
  • Certified in CPR for Adults and Children to include AED certification.
  • Enter consults into (CPRS)Computer Patient Record System.
  • Collaborate teaching plans with other CPR coordinators wing wide.
  • Admit and discharge patient in CPRS /VISTA, MAKE APPOINTMENT.
  • fire safety, first aid, CPR, etc.
  • Help teach first aid, cpr, and aed classes

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30. Company Policies

low Demand
Here's how Company Policies is used in Contact Center Supervisor jobs:
  • Monitored service calls to observe colleague demeanor, technical accuracy and adherence to company policies.
  • Maintain and implement health and safety guidelines while following all company policies and operational procedures.
  • Monitor compliance of training requirements and company policies and procedures.
  • Monitor calls to observe employees' demeanor, technical accuracy, and conformity to company policies.
  • Use and maintain tools and equipment in accordance with company policies and procedures.
  • Trained and instructed employees on job duties, changes, and company policies.
  • Coached and mentored new employees in customers service processes and company policies.
  • Perform to ethical standards, follows company policies and procedures.
  • Practice and ensure compliance with all company policies and procedures.
  • Performed roadside inspections as required by local and company policies.
  • Complied with all Ritz Carlton company policies and procedures;.
  • Train new employees on company policies and guidelines.

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31. US Army

low Demand
Here's how US Army is used in Contact Center Supervisor jobs:
  • Interfaced with customer to identify needs, field questions, and facilitate tickets sales to the US army and Military Personnel.
  • Augmented to US Army convoy battalion in support of Operation Iraqi Freedom II.
  • Process all orders made by US Army personnel on Ft.
  • Served in US Army IN the Air Defense artillery Department Okay to contact this Supervisor: Yes

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32. Customer Complaints

low Demand
Here's how Customer Complaints is used in Contact Center Supervisor jobs:
  • Handle escalated calls and resolve customer complaints to ensure customer satisfaction.
  • Handle all escalated calls, answer service questions, recommend corrective services to adjust customer complaints, and adjust errors.
  • Respond to customer complaints; resolve problem elements; interact with credit department to ascertain customer account status.
  • Managed customer complaints by listening attentively and examining the customer's needs in order reach a resolution.
  • Handle customer complaints with resolution and give employee feedback on the best practices for successful resolutions.
  • Handle customer complaints and direct patients to proper authority in resolution in escalated cases.
  • Led a team of 30+ employees who fielded customer complaints and general inquiries.
  • Resolve customer complaints, or refers situations to supervisor for resolutions.
  • Attended, followed up and resolved escalated customer complaints and questions.
  • Solved customer complaints and quality control issues of the Krytox oil products, especimally dealing with vacuum pumps and vapor pressure.

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33. Powerpoint

low Demand
Here's how Powerpoint is used in Contact Center Supervisor jobs:
  • Developed Congressional, Agency, and Program Financial Management PowerPoint presentations for government Program Director and senior government Program Managers.
  • Provided administrative and logistical support for Senior Management staff utilizing Microsoft PowerPoint and Excel.
  • Write and maintain charts and PowerPoint's on the maintenance trends work hours and total flight time for the organization.
  • Have working knowledge of word, PowerPoint, Excel, and giving presentations.
  • Work Microsoft Excel and PowerPoint.
  • Generated presentations on performance metrics using MS Powerpoint.
  • Use Microsoft PowerPoint and Wordsoftware on daily functions to keep training up to date.

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34. CNA

low Demand
Here's how CNA is used in Contact Center Supervisor jobs:
  • Assisted with teaching other CNAS.
  • Review and process all Transaction Reports to update inventories of 5 CNATT training units under my purview.

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35. NA

low Demand
Here's how NA is used in Contact Center Supervisor jobs:
  • Administered disciplinary actions including terminations.
  • Implemented hazardous waste management policies and procedures ensuring collection, control, and disposition of hazardous and toxic waste material accumulations.
  • Performed calmly under pressure while providing security at entry control points screening personnel into restricted areas under the highest operational tempo.
  • Design and supervise educational activities in order to motivate learning and assist students in successfully completed the General Education Degree.
  • Liaised with Account Managers and Plan Administrators to provide an excellent and personalized participant experience for all defined contribution plans.
  • Coordinated polygraph examinations of subjects and conducted numerous interview and interrogations of suspects, subjects and victims for ongoing investigations.
  • Enforce safety policies and practices while educating subordinates on proper use of personal protective equipment while following myself.
  • Ensured all educational and instructional materials were ordered and available to students and instructors in timely manner.
  • Worked with local law enforcement and Idaho State designated examiners regarding patients placed on emergency protective holds.
  • Demonstrated expert technical knowledge in Environmental Management Systems with the ability to successfully manage numerous tasks simultaneously.
  • Resolved a variety of escalated issues as a customer contact liaison between high-level management and clientele.
  • Contributed to proposals and statement of work outlining operational offerings to secure new call center business.
  • Prepared and initiated each patient for treatment Conducted patient assessments and interviews and coordinate patient travel
  • Conduct space utilization or special needs by analyzing requirements with allowable criteria and recommend changes.
  • Completed performance appraisals, progressive disciplinary procedures in addition to a weekly team performance report.
  • Performed organizational maintenance on CH-53 type aircraft to include all scheduled and unscheduled type maintenance.
  • Collaborate with Client Management on campaigns to ensure goal achievement and proper brand representation.
  • Analyzed and developed training, job instructions and standard operating procedures for optimal performance.
  • Performed operator level maintenance and repair on forklifts, trailers and animal movement apparatus.
  • Identified and analyzed escalated problems and provided guidance to direct reports for resolution.

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36. Medical Records

low Demand
Here's how Medical Records is used in Contact Center Supervisor jobs:
  • Obtained and reviewed medical records of patients updating and querying patients-provider databases ensuring accuracy and privacy Patient information.
  • Scan medical reports received in the Referral Management Branch to appropriate providers/files and medical records section.
  • Design and type correspondence relating to medical records and requesting medical records.
  • Maintained patient medical records for appropriate documentation.
  • Reviewed all medical records for compliance with Hospital Services Inspection standards, JAHCO, and OSHA standards.
  • Assembled medical records in the proper order and managed medical record data to ensure its accuracy.
  • View and print medical records to aid in the payment of patient medical claims using GlobalNet.
  • Completed medical records reviews to determine fitness for military duties Assisted and conducted Air Force aircraft mishap investigations.
  • Received medical records for inprocessing.
  • Pulled medical records of prior patients to have send to new doctors.

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37. Ncoic

low Demand
Here's how Ncoic is used in Contact Center Supervisor jobs:
  • Perform duties as the commands Basic Marksmanship Range and ammunition NCOIC.
  • KEY ACCOMPLISHMENTS: Handpicked as deployment NCOIC of Training.
  • Served as the NCOIC Fuels Compliance/ Environmental.

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38. Nois

low Demand
Here's how Nois is used in Contact Center Supervisor jobs:
  • Responded to calls in the Platte River Campground for parking violations, disputes between visitors, and noise complaints.
  • Performed Dust and Noise Evaluations for the Mine.
  • Install padded under layer to reduce noise.

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39. QA

low Demand
Here's how QA is used in Contact Center Supervisor jobs:
  • Provide technical and technological support to contaminated soils cleanup projects and QA Environmental Restoration GIS data.
  • Served as command functional manager for depot QA trends and analysis metrics and approval authority for QA manuals.
  • Can handle transfer of materials in SAP between jobs, returns, rejects, and QA issues.
  • Provide administrative support to contact center manager, training director and QA analyst.
  • Created job descriptions and hired QA coach to help run this new department.
  • Worked with QA department to develop new quality assurance standards and metrics.
  • Detected 11 errors during QA training class corrected during course re-write.
  • Monitor and review calls to ensure QA, continuous process improvement.
  • Keep track of employee's adherence schedules and QA goals.
  • Provided CAO and QAE clerical support and performed housekeeping duties.
  • Schedule check points with QA and Ship personal.
  • Conduct Quality Assurance (QA) evaluations monthly.
  • Participated ACTIVELY in Regional and NREMS QA.
  • Train and development Core procedures to insure Morale is High Meet Quality Assurance (QA) and other key performance metrics.
  • Deployed to Al Udeid, Qatar as Chief of Supply, managed C-130 Centralized Intermediate Repair Facility (CIRF).

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40. Computer System

low Demand
Here's how Computer System is used in Contact Center Supervisor jobs:
  • Reviewed, monitored, and upgraded existing personal computer systems.
  • Eliminated 80 hours of wasted man hours by ensuring access to base computer systems established prior to arrival.
  • Provided training and guidance to peers regarding, procedures, computer systems, and proper reconciliation methods.
  • Use computer systems to keep track of items of issue, inventory, & purchases.
  • Experience with Excel; Microsoft Word, PowerPoint, Outlook and various computer systems i.e.
  • Completed data entry while making sure the information in the computer system is correct.
  • Transmitted and check picked, packed and stowed data in DSS computer systems.
  • Used my knowledge of computers to incorporate new computer systems to the branch.
  • Operated a computer system that calculated and marked prices, and labeled merchandise.
  • Identified, researched, and resolved customer issues using multiple computer systems.
  • Analyzed, plans, designed, and installed new personal computer systems.
  • Used computer system to track, analyze information and/or troubleshoot customer issues.
  • Set up customer number in computer system (AS400).
  • Operated Point of Sale (POS) computer systems.
  • Repair, upgrade Computer systems and peripherals.
  • Updated verified data in computer system.
  • Supervised all computer applications and computer systems to ensure all information was being disseminated and transmitted in a timely manner.
  • Provided effective, professional technical assistance to non-technical computer system users while answering questions or resolving their computer problems.
  • Monitored Mobility file compliance by developing sreadsheets and database; utilizing computer system to generate reports.
  • Generated reports for branch manager Managed high volume of customer inquiries with responsibilities for the implementation of a new computer system.

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20 Most Common Skill for a Contact Center Supervisor

Proper Procedures19.7%
Customer Service18.3%
Military Personnel13.1%
Contact Supervisor10.4%
Emergency Situations5.6%
Technical Support3.7%
RD3.3%
Corrective Action2.5%

Typical Skill-Sets Required For A Contact Center Supervisor

RankSkillPercentage of ResumesPercentage
1
1
Proper Procedures
Proper Procedures
15.9%
15.9%
2
2
Customer Service
Customer Service
14.7%
14.7%
3
3
Military Personnel
Military Personnel
10.5%
10.5%
4
4
Contact Supervisor
Contact Supervisor
8.4%
8.4%
5
5
Emergency Situations
Emergency Situations
4.5%
4.5%
6
6
Technical Support
Technical Support
3%
3%
7
7
RD
RD
2.7%
2.7%
8
8
Corrective Action
Corrective Action
2%
2%
9
9
Ensure Compliance
Ensure Compliance
2%
2%
10
10
Data Entry
Data Entry
1.9%
1.9%
11
11
Phone Calls
Phone Calls
1.8%
1.8%
12
12
Law Enforcement
Law Enforcement
1.8%
1.8%
13
13
Logistics
Logistics
1.8%
1.8%
14
14
Common Truck
Common Truck
1.7%
1.7%
15
15
Suite
Suite
1.6%
1.6%
16
16
Patient Care
Patient Care
1.4%
1.4%
17
17
Commander
Commander
1.3%
1.3%
18
18
Hand Tools
Hand Tools
1.2%
1.2%
19
19
Service Levels
Service Levels
1.2%
1.2%
20
20
HR
HR
1.2%
1.2%
21
21
Vital Signs
Vital Signs
1.2%
1.2%
22
22
Performance Reviews
Performance Reviews
1.2%
1.2%
23
23
Special Projects
Special Projects
1.2%
1.2%
24
24
Daily Operations
Daily Operations
1.1%
1.1%
25
25
Osha
Osha
1.1%
1.1%
26
26
DOD
DOD
1.1%
1.1%
27
27
Direct Reports
Direct Reports
1.1%
1.1%
28
28
Staff Members
Staff Members
1.1%
1.1%
29
29
CPR
CPR
1%
1%
30
30
Company Policies
Company Policies
0.9%
0.9%
31
31
US Army
US Army
0.9%
0.9%
32
32
Customer Complaints
Customer Complaints
0.9%
0.9%
33
33
Powerpoint
Powerpoint
0.9%
0.9%
34
34
CNA
CNA
0.9%
0.9%
35
35
NA
NA
0.9%
0.9%
36
36
Medical Records
Medical Records
0.9%
0.9%
37
37
Ncoic
Ncoic
0.8%
0.8%
38
38
Nois
Nois
0.8%
0.8%
39
39
QA
QA
0.8%
0.8%
40
40
Computer System
Computer System
0.8%
0.8%

14,756 Contact Center Supervisor Jobs

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