Contact lens technician job description

Job DescriptionCollaborate with team members to best assist patients’ needs for all optical services. Maintain up to date with all aspects of the optical department and do what is necessary to provide the best customer service.
Responsibilities
Responsibilities are not intended to be done in any specific order


Customer Service:

Lens and Frame Selections, Contact Lens Assistance including trainings as needed
Adjustments, Repairs and Delivery of Optical glasses
Troubleshoot with patients having difficulties with orders received
Answer telephone and assist patients’ needs


Optical Department:

Order contact lenses orders for patients including trial lenses as directed by doctor
Match arriving contact lens orders to trays
Keep up to date with all rebates and pertinent Contact Lens information changes
Keep organized files for contact lens bags, rebates, contact lens information
Keep up to date on contact lens computer programs used in office
Follow up with callbacks for patients trialing contact lenses and maintain good record keeping
Maintain all contact lens trials in office
Quality control on jobs received by optical laboratories
Call optical laboratories to check the status of orders
Check status for frames on order & defective exchange area
Get trays ready for the Optical Schedule
Frame pricing and floor displays
Price and enter all frames into inventory
Maintain floor frame displays to keep display shelves organized and clean
Help maintain optical tray areas up to date: Hold until paid; 1 week hold; etc.
Help to match arriving frame orders to patient’s trays
Help with return frames
Help with re-notifying patients that have already been notified of order arriving
Archive optical invoices
Help maintain lab supplies for TKI to re-order
Help with clearing trays after delivery of glasses and making sure all billing and documentation has been completed
Trays that have been sitting in “to be delivered” for longer than 6 months should be cleared and put into “un-dispensed optical orders” box


Required Skills
ENVIRONMENT:

Office environment with constant computer use
Constant interruptions


PHYSICAL DEMANDS:

Dexterity of hands and fingers to operate a computer keyboard and to grasp, move or assemble very small objects.
Seeing to read a variety of materials, small objects, see differences between colors, shades and brightness.
Hold the arm and hand in one position or hold the hand steady while moving arm.
Hearing and speaking to exchange information in person and on the telephone.
Sitting and standing for extended periods of time.
Bending at the waist, kneeling or crouching to file materials.
Lifting boxes of approximately 5 – 15lbs

Responsibilities can change at any time to correspond with office needs

Ophthalmic Technician- Contact Lens Technician

Facility: UCHealth Eye Center (Aurora, CO)

Department: Eye Center

- Full-time

- Days

Sign-on bonus for those who qualify.

Summary:

Assist eye care providers in the fitting of all types of contact lenses. Educates patients regarding appropriate contact lens products to meet the patient's needs.

Responsibilities:

• Under the direct supervision of eye care providers, demonstrate proficiency in contact lens fitting for appropriate lens type, parameters, and materials, including but not limited to Scleral Contact Lenses and Rigid Gas Permeable.
• Provide contact lens training for patients.
• Demonstrate proficiency in refractometry, lensometry, and corneal topography.
• Performs documentation, patient education and enters charges. Assists with the flow of patient care.
• Maintains trial lens inventories to optimal levels, and triages phone calls for the contact lens department.
• Communicates effectively with patients and providers regarding contact lens fitting and billing.
• Within scope of job, requires critical thinking skills, decisive judgement and the ability to work with minimal supervision. Must be able to work in a fast-paced environment and take appropriate action.

Requirements:

• Minimum Required Education: High School diploma or GED. Completion of UCHealth preceptor course.
• Required Licensure/Certification: National Contact Lens Examiners (NCLE), in addition to Certified Ophthalmic Assistant (COA) or Certified Ophthalmic Technician (COT) or Certified Ophthalmic Medical Technologist (COMT). Basic Life Support (BLS) Healthcare Provider.
• Minimum Experience: 2 years of sponsored on-the-job ophthalmic training or ophthalmic internship. Experience in a cataract practice and IOL ordering experience is preferred.

The pay range for this position is:$22.80 - $29.64 / hour. Pay is dependent on applicant's relevant experience.

An annual bonus may be paid to eligible employees based upon organizational and individual performance.

UCHealth offers their employees a competitive and comprehensive total rewards package. Some of the many benefits included in this package are full medical, dental and vision coverage; retirement plans; paid time off; employer-paid life and disability insurance with additional buy-up coverage options; tuition and continuing education reimbursement; and a full suite of voluntary benefits such as identity theft protection and pet insurance. Our employees and their family members have full access to our Employee Assistance Program, which includes up to 5 free counseling visits and work/life solutions, such as one free legal consultation. In addition, other emotional counseling support is available depending upon their need.

At UCHealth, we do things differently

We believe in something different: a focus on the individuality of every person. In big ways and small, we exist to improve the extraordinary lives of all those we serve. As Colorado's largest and most innovative health care system, we as a team deliver on the commitment to provide the best possible experience for our patients and their families. We foster a true human connection and give people the freedom to live extraordinary lives. A career at UCHealth is more than a job, it's a passion.

Going beyond quality requires the perfect balance of talent, integrity, drive and intellectual curiosity. We are looking for individuals who recognize, like us, that the world of medicine is ever-changing and are motivated to do what is right, not what is easy. We support creativity and curiosity so that each of us can find the extraordinary qualities within ourselves. At UCHealth, we'll do everything in our power to make sure you grow and have a meaningful career. There's no limits to your potential here.

Be Extraordinary. Join Us Today!

UCHealth recognizes and appreciates the rich array of talents and perspectives that equal employment and diversity can offer our institution. As an affirmative action/equal opportunity employer, UCHealth is committed to making all employment decisions based on valid requirements. No applicant shall be discriminated against in any terms, conditions or privileges of employment or otherwise be discriminated against because of the individual's race, creed, color, religion, gender, national origin or ancestry, age, mental or physical disability, sexual orientation, gender identity, transgender status, genetic information or veteran status. UCHealth does not discriminate against any "qualified applicant with a disability" as defined under the Americans with Disabilities Act and will make reasonable accommodations, when they do not impose an undue hardship on the organization.