Contact officer demographics and statistics in the US
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Contact officer demographics by:
Contact officer gender statistics
42.9% of contact officers are women and 57.1% of contact officers are men.
- Male, 57.1%
- Female, 42.9%
Contact officer gender ratio
| Gender | Percentages |
|---|---|
| Male | 57.1% |
| Female | 42.9% |
Contact officer gender pay gap
Women earn 95¢ for every $1 earned by men
Male income
$41,221
Female income
$39,094
Contact officer gender ratio over time
This data breaks down the percentage of men and women in contact officer positions over time. Currently, 42.9% of contact officers are female.
Contact officer gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 44.21% | 55.79% |
| 2011 | 54.84% | 45.16% |
| 2012 | 51.89% | 48.11% |
| 2013 | 52.87% | 47.13% |
| 2014 | 51.43% | 48.57% |
| 2015 | 47.19% | 52.81% |
| 2016 | 52.97% | 47.03% |
| 2017 | 55.27% | 44.73% |
| 2018 | 55.28% | 44.72% |
| 2019 | 49.30% | 50.70% |
| 2020 | 50.93% | 49.07% |
| 2021 | 57.14% | 42.86% |
Contact officer related jobs gender ratio
We compared contact officers with similar job titles to see how gender ratios vary. As you can see, technical service advisor and courtesy associate have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Loan Secretary | 4% | 96% |
| Dental Receptionist | 5% | 95% |
| Receptionist Secretary | 6% | 94% |
| Contact Officer | 57% | 43% |
| Lead Ramp Agent | 86% | 14% |
| Courtesy Associate | 88% | 12% |
| Technical Service Advisor | 89% | 11% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Contact officer demographics by race
The most common ethnicity among contact officers is White, which makes up 48.2% of all contact officers. Comparatively, 18.0% of contact officers are Hispanic or Latino and 16.0% of contact officers are Black or African American.
- White, 48.2%
- Hispanic or Latino, 18.0%
- Black or African American, 16.0%
- Asian, 10.0%
- Unknown, 5.3%
- American Indian and Alaska Native, 2.5%
Contact officer race
| Contact officer race | Percentages |
|---|---|
| White | 48.2% |
| Hispanic or Latino | 18.0% |
| Black or African American | 16.0% |
| Asian | 10.0% |
| Unknown | 5.3% |
| American Indian and Alaska Native | 2.5% |
Contact officer race and ethnicity over time
See how contact officer racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Contact officer race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 60.58% | 13.63% | 9.30% | 11.87% |
| 2011 | 61.36% | 12.22% | 7.36% | 14.70% |
| 2012 | 56.61% | 16.53% | 8.27% | 13.13% |
| 2013 | 60.41% | 13.73% | 9.96% | 10.97% |
| 2014 | 55.54% | 12.35% | 8.09% | 17.72% |
| 2015 | 55.82% | 16.34% | 8.45% | 14.56% |
| 2016 | 58.43% | 14.68% | 8.97% | 13.35% |
| 2017 | 55.31% | 14.78% | 8.71% | 15.09% |
| 2018 | 54.57% | 14.73% | 10.20% | 14.44% |
| 2019 | 58.43% | 14.36% | 10.28% | 12.80% |
| 2020 | 50.35% | 13.39% | 9.08% | 17.70% |
| 2021 | 48.16% | 16.05% | 9.96% | 18.02% |
Contact officer wage gap by race
According to our data, hispanic or latino contact officers have the highest average salary compared to other ethnicities. Black or african american contact officers have the lowest average salary at $37,770.
| Ethnicity | Salary |
|---|---|
| Unknown | $40,304 |
| White | $40,138 |
| Black or African American | $37,770 |
| Asian | $42,978 |
| Hispanic or Latino | $45,321 |
Average contact officer age
See how the average age of contact officers varies based on ethnicity and gender.
Male
Female
Contact officer age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 45 | 49 |
| Unknown | 48 | |
| Asian | 47 | 42 |
| Hispanic or Latino | 45 | 46 |
| White | 47 | 47 |
| American Indian and Alaska Native | 48 |
Contact officer age breakdown
The average age of contact officers is 40+ years years old, representing 72% of the contact officer population.
Contact officer age breakdown
| Contact Officer Years | Percentages |
|---|---|
| 40+ years | 72% |
| 30-40 years | 24% |
| 20-30 years | 4% |
Contact officer educational attainment
The most common degree for contact officers is bachelor's degree, with 35% of contact officers earning that degree. The second and third most common degree levels are master's degree degree at 22% and master's degree degree at 18%.
- Bachelor's, 35%
- Master's, 22%
- Associate, 18%
- High School Diploma, 14%
- Other Degrees, 11%
Contact officers by degree level
| Contact officer degree | Percentages |
|---|---|
| Bachelor's | 35% |
| Master's | 22% |
| Associate | 18% |
| High School Diploma | 14% |
| Other Degrees | 11% |
Contact officer jobs you might like
Contact officer wage gap by degree level
According to the data, contact officers with a Master's degree earn more than those without, at $46,285 annually. With a Bachelor's degree, contact officers earn a median annual income of $44,212 compared to $38,705 for contact officers with an Associate degree.
| Education | Salary |
|---|---|
| Master's Degree | $46,285 |
| High School Diploma or Less | $35,602 |
| Bachelor's Degree | $44,212 |
| Some College/ Associate Degree | $38,705 |
Contact officer employment statistics
Most contact officers work for a private in the finance industry.
Company size where contact officers work
Below, you can see the size of companies where contact officers work.
Contact officer jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 7% |
| 50 - 100 employees | 19% |
| 100 - 500 employees | 26% |
| 1,000 - 10,000 employees | 22% |
| > 10,000 employees | 26% |
Contact officer jobs by company type
Employees with the contact officer job title have their preferences when it comes to working for a company. For instance, most contact officers prefer to work at private companies over government companies.
Contact officer jobs by sector
| Company type | Percentages |
|---|---|
| Education | 4% |
| Public | 17% |
| Private | 58% |
| Government | 21% |
Contact officer jobs by industry
The most common industries for contact officers are finance, government and professional.
Contact officer industry statistics
| Industry | Percentages |
|---|---|
| Finance | 19% |
| Government | 16% |
| Fortune 500 | 10% |
| Professional | 10% |
| Manufacturing | 10% |
| Transportation | 6% |
| Energy | 6% |
| Start-up | 6% |
| Education | 3% |
| Health Care | 3% |
| Internet | 3% |
| Retail | 3% |
| Technology | 3% |
Contact officer turnover and employment statistics
Contact officer unemployment rate over time
The unemployment rate for contact officers between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Contact officer unemployment rate by year
| Year | Contact officer unemployment rate |
|---|---|
| 2010 | 3.02% |
| 2011 | 3.04% |
| 2012 | 5.28% |
| 2013 | 2.84% |
| 2014 | 2.83% |
| 2015 | 2.83% |
| 2016 | 2.24% |
| 2017 | 1.48% |
| 2018 | 1.86% |
| 2019 | 1.85% |
| 2020 | 1.50% |
| 2021 | 2.68% |
Average contact officer tenure
The average contact officer stays at their job for 1-2 years, based on the 82 contact officers resumes in Zippia's database.
Contact officer tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 18% |
| 1-2 years | 32% |
| 3-4 years | 15% |
| 5-7 years | 18% |
| 8-10 years | 7% |
| 11+ years | 10% |
Contact officer LGBT ratio compared to similar jobs
Review the percent of contact officers that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Order Taker | 5.53% | 77,938 |
| Contact Officer | 6.73% | - |
| Customer Sales Representative | 7.19% | 303,801 |
| Records Clerk | 8.60% | 101,023 |
| Credit Investigator | 8.99% | 9,442 |
| Medical Library Assistant | 11.16% | 74,733 |
| Recruiting Assistant | 15.31% | 20,862 |
Similar contact officer jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Order Taker | 5.53% | 77,938 |
| Customer Sales Representative | 7.19% | 303,801 |
| Records Clerk | 8.60% | 101,023 |
| Credit Investigator | 8.99% | 9,442 |
| Medical Library Assistant | 11.16% | 74,733 |
| Recruiting Assistant | 15.31% | 20,862 |
Foreign languages spoken by contact officers
- German, 50.0%
- Greek, 50.0%
Contact officer languages spoken
| Foreign language | Percentages |
|---|---|
| German | 50.0% |
| Greek | 50.0% |