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What is a contact representative and how to become one
A contact representative acts as a liaison between customers and a company. They provide information about products and services, answer questions, resolve complaints, and process orders. They can work in finance, healthcare, telecommunications, and retail. Contact representatives communicate with customers via phone, email, chat, or social media. They also maintain records of customer interactions and provide feedback to improve customer service. A contact representative must have excellent communication skills, patience, and problem-solving abilities.
Avg. Salary $33,776
Avg. Salary $59,228
Growth rate -4%
Growth rate 0.3%
American Indian and Alaska Native 0.67%
Asian 6.46%
Black or African American 11.57%
Hispanic or Latino 19.37%
Unknown 5.17%
White 56.75%
Genderfemale 67.30%
male 32.70%
Age - 39American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 39Stress level is manageable
7.1 - high
Complexity level is challenging
7 - challenging
Work life balance is good
6.4 - fair
What are the pros and cons of being a contact representative?
Pros
Often flexible scheduling options
Potential for bonuses or commission pay
Ability to work from home in some cases
Opportunity for advancement within the company
Provides a sense of job security
Cons
May require working weekends, holidays, or late hours
High stress environment due to performance metrics and quotas
May require sitting for long periods of time
Low pay for entry-level positions
May require dealing with language barriers or accents
Contact representative career paths
Key steps to become a contact representative
Explore contact representative education requirements
Start to develop specific contact representative skills
Skills Percentages Customer Service 23.86% Technical Assistance 5.61% Sound Judgment 5.11% Patients 4.29% IRS 4.03% Complete relevant contact representative training and internships
Accountants spend an average of 6-12 months on post-employment, on-the-job training. New contact representatives learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a contact representative based on U.S. Bureau of Labor Statistics data and data from real contact representative resumes.Research contact representative duties and responsibilities
- Perform outbound telemarketing, marketing products and services to members and attain sale goals.
- Lead contact center in consultation to patient's/doctors inquiring about Medicaid/Medicare coverage and claims.
- Contact doctor offices to schedule Medicade and Medicare risk adjustment chart reviews.
- Create common knowledge documents (CKM) to help agents resolve technical blackberry problems.
Prepare your contact representative resume
When your background is strong enough, you can start writing your contact representative resume.
You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a contact representative resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.
Choose from 10+ customizable contact representative resume templates
Build a professional contact representative resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your contact representative resume.
Apply for contact representative jobs
Now it's time to start searching for a contact representative job. Consider the tips below for a successful job search:
- Browse job boards for relevant postings
- Consult your professional network
- Reach out to companies you're interested in working for directly
- Watch out for job scams
How did you land your first contact representative job
Are you a contact representative?
Share your story for a free salary report.
Average contact representative salary
The average contact representative salary in the United States is $33,776 per year or $16 per hour. Contact representative salaries range between $27,000 and $42,000 per year.
What am I worth?
How do contact representatives rate their job?
Contact representative reviews
very low salary, no career growth, very stressful and not rewarding
I don't like when a rep or a consumer are not interested in a solution, but are only interested in venting. Although, venting maybe just what the consumer needed.
Non caring employer's , standing on my feet all day, working weekends, low pay
Updated January 8, 2025
