Working as a Contact Representative

There is more than meets the eye when it comes to being a contact representative. For example, did you know that they make an average of $17.52 an hour? That's $36,443 a year!

Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.

What Does a Contact Representative Do

There are certain skills that many contact representatives have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed computer skills, communication skills and listening skills.

When it comes to the most important skills required to be a contact representative, we found that a lot of resumes listed 15.3% of contact representatives included customer service, while 6.4% of resumes included tax compliance, and 5.7% of resumes included irs. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the contact representative job title. But what industry to start with? Most contact representatives actually find jobs in the insurance and retail industries.

How To Become a Contact Representative

If you're interested in becoming a contact representative, one of the first things to consider is how much education you need. We've determined that 37.4% of contact representatives have a bachelor's degree. In terms of higher education levels, we found that 12.3% of contact representatives have master's degrees. Even though most contact representatives have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a contact representative. When we researched the most common majors for a contact representative, we found that they most commonly earn bachelor's degree degrees or high school diploma degrees. Other degrees that we often see on contact representative resumes include associate degree degrees or master's degree degrees.

You may find that experience in other jobs will help you become a contact representative. In fact, many contact representative jobs require experience in a role such as customer service representative. Meanwhile, many contact representatives also have previous career experience in roles such as cashier or sales associate.

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Average Salary$36,443
Job Growth Rate-2%

Contact Representative Jobs

Contact Representative Career Paths

Top Careers Before Contact Representative
Cashier10.5 %
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Top Careers After Contact Representative
Cashier6.3 %
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What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Contact Representative

Contact Representatives in America make an average salary of $36,443 per year or $18 per hour. The top 10 percent makes over $45,000 per year, while the bottom 10 percent under $29,000 per year.
Average Salary
$36,443

Best Paying Cities

City
Average Salary

Recently Added Salaries

Job TitleCompanyCompanyStart DateSalary
Temporary Contact Tracing Representative-and
Temporary Contact Tracing Representative-and
Navient Corp
Navient Corp
07/30/2020
07/30/2020
$33,39207/30/2020
$33,392
Contact Representative (Teleservice Customer Service Representative)
Contact Representative (Teleservice Customer Service Representative)
Us Government Other Agencies and Independent Organizations
Us Government Other Agencies and Independent Organizations
07/28/2020
07/28/2020
$38,34007/28/2020
$38,340
Contact Center Donor Care Representative
Contact Center Donor Care Representative
Oklahoma Blood Institute
Oklahoma Blood Institute
07/24/2020
07/24/2020
$21,39207/24/2020
$21,392
Contact Center Representative-Utility Billing
Contact Center Representative-Utility Billing
Clarity Partners
Clarity Partners
07/23/2020
07/23/2020
$29,21807/23/2020
$29,218
Contact Center Representative-Utility Billing
Contact Center Representative-Utility Billing
Clarity Partners, LLC
Clarity Partners, LLC
07/23/2020
07/23/2020
$29,21807/23/2020
$29,218
See More Recent Salaries

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Contact Representative Demographics

Gender

Female

64.9 %

Male

29.9 %

Unknown

5.2 %
Ethnicity

White

62.8 %

Hispanic or Latino

16.0 %

Black or African American

11.8 %
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Foreign Languages Spoken

Spanish

73.7 %

French

6.2 %

Russian

2.4 %
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Contact Representative Education

Schools

Kaplan University

8.7 %

Strayer University

8.4 %

Cuyahoga Community College

6.4 %

University of Memphis

6.0 %
Show More
Majors

Business

31.7 %

Accounting

8.8 %

Psychology

6.5 %

Criminal Justice

6.4 %
Show More
Degrees

Bachelors

37.4 %

High School Diploma

20.2 %

Associate

17.9 %

Masters

12.3 %
Show More

Entry Level Jobs For Becoming A Contact Representative

Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills For a Contact Representative

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 15.3% of contact representatives listed customer service on their resume, but soft skills such as computer skills and communication skills are important as well.

Best States For a Contact Representative

Some places are better than others when it comes to starting a career as a contact representative. The best states for people in this position are Washington, Alaska, Minnesota, and New Jersey. Contact representatives make the most in Washington with an average salary of $43,494. Whereas in Alaska and Minnesota, they would average $39,959 and $39,833, respectively. While contact representatives would only make an average of $39,539 in New Jersey, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. West Virginia

Total Contact Representative Jobs:
401
Highest 10% Earn:
$59,000
Location Quotient:
1.91
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Wyoming

Total Contact Representative Jobs:
139
Highest 10% Earn:
$50,000
Location Quotient:
1.63
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Washington

Total Contact Representative Jobs:
840
Highest 10% Earn:
$58,000
Location Quotient:
0.58
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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Contact Representative Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a contact representative. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

At Zippia, we went through countless contact representative resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Write a Contact Representative Resume

At Zippia, we went through countless contact representative resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Detailed Information

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Top Contact Representative Employers

We've made finding a great employer to work for easy by doing the hard work for you. We looked into employers that employ contact representatives and discovered their number of contact representative opportunities and average salary. Through our research, we concluded that Social Security Administration was the best, especially with an average salary of $41,741. Treasury Department follows up with an average salary of $43,641, and then comes PSCU with an average of $34,444. In addition, we know most people would rather work from home. So instead of having to change careers, we identified the best employers for remote work as a contact representative. The employers include Humana, Navient, and Be The Match

1. Social Security Administration
4.4
Avg. Salary: 
$41,741
Contact Representatives Hired: 
317+
2. Treasury Department
4.3
Avg. Salary: 
$43,641
Contact Representatives Hired: 
139+
3. PSCU
4.6
Avg. Salary: 
$34,444
Contact Representatives Hired: 
118+
4. First Data
4.8
Avg. Salary: 
$60,255
Contact Representatives Hired: 
92+
5. Progressive
4.5
Avg. Salary: 
$45,203
Contact Representatives Hired: 
86+
6. Maximus
4.4
Avg. Salary: 
$44,777
Contact Representatives Hired: 
54+

Contact Representative Videos

Recently Added Contact Representative Jobs

Updated October 2, 2020