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Become A Contact Representative

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Working As A Contact Representative

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $31,720

    Average Salary

What Does A Contact Representative Do At Kelly Services

* Outgoing calling and emailing to student/family lists
* Scheduling and enrolling students in our tutoring programs
* Documentation of activity
* Documentation of enrollments
* Coordinating with Support Team on the backend
* Need to work daily with MS Office
* Customer service for incoming calls and emails
* Working in a Team and Goal Driven Environment
* Hours: 9am
* pm or 10am
* pm
* Qualified applicants are encouraged to send their resumes to 3215@kellyservices.com and call 781
*

What Does A Contact Representative Do At Heartland Payment Systems, Inc.

* Assist in the training of new merchants into system
* Identify and address customer inquiries regarding accounts using listening, critical thinking and probing skills for one call resolution.
* Provide resolution to merchant issues or complaints, and escalate to management or appropriate team concerned for cases requiring further investigation.
* Appropriately utilize internal system and resources to accurately and effectively serve customers, and interpret merchant data.
* Demonstrate knowledge of Products, Services, Account Research, Point of Sale Operations/Technical and Account Maintenance.
* Educate merchants on policies, procedures, and products.
* Accurately document customer conversations in appropriate systems.
* Timely escalation of all department and system issues using the established reporting protocols.
* Interact and liaise with various support groups within Global Payments in relation to resolution of a merchant concern.
* Achieve performance standards set by the department
* May be tapped to provide operational support to other units as required by the business
* Consistently maintain professional telephone etiquette.
* Successfully complete additional skills training as required/requested.
* We are an EOE F/M/D/V.
* Global Payments, Inc. provides equal employment opportunities to all employees and applicants for employment without regard to race, color creed, religion, sex, national origin, age, citizenship, disability, veteran status or any other protected status.
* Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department

What Does A Contact Representative Do At Interior, Bureau of Indian Affairs

* The incumbent is responsible for ensuring the timely preparation of probate cases, maintaining accurate probate filing and tracking systems, and supporting the BIA probate function:
* Assists Specialist in preparation of guidance in estate planning and drafting of wills, life estates, codicils, revocations of wills, etc.
* Maintains statistical records on estate planning, estate administration, will drafting and summary distributions.
* Provides assistance on future dispositions or transfer of trust and restricted property.
* Maintains data in automated probate tracking systems from "notification of death until distribution of trust assets" occurs.
* Changes appropriate records (manual and automated) to reflect changes in records as a result of Orders issued by the Administrative Law Judges or Attorney Decision Makers.
* Prepares necessary and proper documentation for distribution of trust assets to close estate accounts in accordance with Orders issued by the Administrative Law Judges or Attorney Decision Makers.
* Assists in the preparation, proper assembly and transmittal of all documents required including heirship data required by regulations or requested for probate purposes.
* Receives calls and visitors and answers inquiries from owners of trust and restricted land regarding rules governing probate.
* Types correspondence, reports, memorandum, and other documents.
* Assembles outgoing material and documents according to prescribed policy and procedures.
* Files and maintains probate records in accordance with Indian Affairs Manual (IAM) and other instructions.
* The full performance level of this position is GS
* Identification of promotion potential in this announcement does not constitute a commitment or an obligation on the part of management to promote the employee selected at some future date.
* A career ladder promotion is at the discretion of management, and in no way guaranteed.
* TELEWORK: Indian Affairs has determined that the duties of this position are suitable for telework only during an emergency or natural disaster.
* Travel Required
* Occasional travel
* You may be expected to travel for this position.
* Supervisory status
* No
* Who May Apply
* This job is open to…
* Current or former career or career-conditional Federal employees in the competitive service Indian preference eligibles (must submit a BIA Form 4432) Veterans who are preference eligibles or who have been separated from the armed forces with an honorable discharge Government employees eligible through an Interchange agreement Candidates eligible under Non
* Competitive special hiring authority Current or former time-limited employees eligible under the Land Management Workforce Flexibility Act.
* Questions? This job is open to 4 groups.
* Job family (Series)
* Contact Representative
* Requirements
* Help
* Requirements
* Conditions of Employment
* U.S.
* Citizenship Required
* Indian Preference applies
* Eligibility Documentation Required (DD
* BIA Form 4432,SF
* etc.)
* You will be required to have federal payments made by Direct Deposit.
* You may be required to successfully complete a probationary/trial period.
* Background security investigation will be required of all new hires.
* Selective Service: If you are a male applicant who was born after 12/31/1959 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency.
* Former Federal Employees are required to indicate whether they received a Voluntary Separation Incentive Payment (VSIP) buyout in their previous employment with the Federal government, and are required to submit a copy of the applicable Notification of Personnel Action (SF
* regarding the VSIP.
* The majority of individuals, who accept reemployment with the Federal government within 5 years of receiving the VSIP amount, must repay the gross amount of the separation pay prior to reemployment.
* A background security investigation will be required for all new hires.
* Appointment will be subject to the applicant's successful completion of a background security investigation and favorable adjudication.
* Failure to successfully meet these requirements will be grounds for termination.
* Qualifications

What Does A Contact Representative Do At Velocity Credit Union

* Focus on providing outstanding customer service, including identifying new products and services to members that need them, through all means of not-in-person contact, including phone, email, chat, etc.
* Provides the highest quality service and information to members.
* Answers all calls in a timely manner to meet or exceed departmental goals and expectations.
* Takes ownership of reported problems, and drives them through to resolution.
* Cross-sells Credit Union services to members by recognizing their needs.
* Identifies and escalates calls to the proper destination for resolution.
* Engages in inbound and outbound calling to Credit Union members.
* Perform all other related duties as assigned

What Does A Contact Representative Do At Volt Information Sciences

* Take inbound calls in a call center
* Perform claim intake interviews for employees that will last for approximately 7 to 8 minutes per caller
* Assist employees with mostly long-term disability claims
* Perform internal status calls
* Conduct short interviews to collect information
* Complete the employee intake part of the claim
* Receive around 25 to 35 inbound calls per day
* Ask probing questions to screen the calls as you receive them
* Fax information to doctors
* Send information to employers
* Assist the client if possible or transfer them to the appropriate party if need be

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How To Become A Contact Representative

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Contact Representative jobs

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Contact Representative Career Paths

Contact Representative
Human Resources Coordinator Specialist
Account Manager
5 Yearsyrs
Tax Examiner Accountant Senior Accountant
Accounting Manager
7 Yearsyrs
Support Specialist Systems Analyst Office Manager
Administrative Manager
6 Yearsyrs
Technician Service Manager Branch Manager
Assistant Vice President
7 Yearsyrs
Claims Representative Office Manager Billing Specialist
Billing Manager
7 Yearsyrs
Claims Representative Claim Specialist Billing Specialist
Business Office Manager
8 Yearsyrs
Technical Support Technician Driver Call Center Representative
Call Center Manager
6 Yearsyrs
Program Analyst Project Manager Vice President
Chief Finance Officer
12 Yearsyrs
Property Manager Customer Care Representative Customer Account Representative
Customer Account Manager
5 Yearsyrs
Benefit Specialist Customer Care Specialist
Customer Care Supervisor
5 Yearsyrs
Tax Examiner Tax Preparer Accountant
Finance Manager
7 Yearsyrs
Program Analyst Program Manager Sales Consultant
Internet Sales Manager
6 Yearsyrs
Technician Operations Manager Account Executive
Office Manager
5 Yearsyrs
Technical Support Technician Support Customer Care Representative
Senior Representative
5 Yearsyrs
Support Specialist Service Coordinator Service Supervisor
Service Lead
5 Yearsyrs
Human Resources Coordinator Recruiter Operations Manager
Site Manager
7 Yearsyrs
Benefit Specialist Billing Specialist Support Specialist
Support Manager
6 Yearsyrs
Human Resource Specialist Security Officer Technical Support Specialist
Support Supervisor
5 Yearsyrs
Human Resource Specialist Specialist Warehouse Associate
Warehouse Manager
5 Yearsyrs
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Contact Representative Demographics

Gender

  • Female

    67.5%
  • Male

    30.3%
  • Unknown

    2.2%

Ethnicity

  • White

    79.6%
  • Hispanic or Latino

    12.2%
  • Asian

    6.2%
  • Unknown

    1.2%
  • Black or African American

    0.8%
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Languages Spoken

  • Spanish

    68.2%
  • French

    6.8%
  • Portuguese

    3.0%
  • German

    3.0%
  • Arabic

    3.0%
  • Russian

    2.3%
  • Mandarin

    2.3%
  • Chinese

    1.5%
  • Korean

    1.5%
  • Indonesian

    0.8%
  • Hakka

    0.8%
  • Vietnamese

    0.8%
  • Cantonese

    0.8%
  • Carrier

    0.8%
  • Burmese

    0.8%
  • Persian

    0.8%
  • Armenian

    0.8%
  • Tamil

    0.8%
  • Hmong

    0.8%
  • Czech

    0.8%
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Contact Representative

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Contact Representative Education

Contact Representative

Unfortunately we don’t have enough data for this section.

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Full Time
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Top Skills for A Contact Representative

CustomerServiceFinancialInformationTaxLawSoundJudgmentTaxCodeTaxpayerDisputesInboundCallsIRSTelephoneInteractionDelinquencyIssuesUniqueSolutionsIncomeMultipleOnline/DatabaseSystemsPhoneCallsIndividualsand/orBusinessesVeteransDisabilitySocialSecurityAdministrationTaxReturnsDataEntry

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Top Contact Representative Skills

  1. Customer Service
  2. Financial Information
  3. Tax Law
You can check out examples of real life uses of top skills on resumes here:
  • Provide excellent prompt customer service to escalated customers inquires via telephone and email.
  • Secured, analyzed, and protected sensitive personal and financial information.
  • Provided technical assistance in Refunds, Advance Accounts, Procedural, Balance Due, Criminal Investigation, Correspondence and Tax Law.
  • Make determinations and use sound judgment concerning controversial matters.
  • Apply the tax code to assist taxpayers in understanding and meeting their tax responsibilities.

Top Contact Representative Employers

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Contact Representative Videos

A Day in the Life: Call Center Agent

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