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The differences between contact representatives and customer relations representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a contact representative and a customer relations representative. Additionally, a customer relations representative has an average salary of $38,632, which is higher than the $33,776 average annual salary of a contact representative.
The top three skills for a contact representative include customer service, technical assistance and sound judgment. The most important skills for a customer relations representative are customer relations, customer complaints, and team-oriented environment.
| Contact Representative | Customer Relations Representative | |
| Yearly salary | $33,776 | $38,632 |
| Hourly rate | $16.24 | $18.57 |
| Growth rate | -4% | -4% |
| Number of jobs | 185,124 | 235,295 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 51% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
As a contact representative, you will mostly work at agencies that oversee programs involving benefits, pensions, privileges, or taxes. This job involves a lot of interaction and aids in administrative and technical support to individuals and businesses primarily in person or through telephone inquiries. Moreover, contact representatives provide needed information and assistance to the public by answering a broad range of inquiries regarding the complexity of the laws, regulations, and other related administrative. The main purpose of contact representative work is to answer to a variety of inquiries.
A customer relations representative is responsible for providing the highest customer service by interacting with customers to respond to their inquiries and concerns, process their requests, and resolve their complaints. Customer relations representatives assist the customers with their needs by offering products and services according to their requirements and budget limitations. They may also sell newly launched products to the customers, discuss features and usability, and generate payments and delivery details. A customer relations representative must have excellent communication and organizational skills to maintain healthy business relationships with the customers to achieve the company's long-term goals and objectives.
Contact representatives and customer relations representatives have different pay scales, as shown below.
| Contact Representative | Customer Relations Representative | |
| Average salary | $33,776 | $38,632 |
| Salary range | Between $27,000 And $42,000 | Between $29,000 And $50,000 |
| Highest paying City | New York, NY | New York, NY |
| Highest paying state | Connecticut | New Jersey |
| Best paying company | City of Seattle | Cook Children's Medical Center |
| Best paying industry | Government | Finance |
There are a few differences between a contact representative and a customer relations representative in terms of educational background:
| Contact Representative | Customer Relations Representative | |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 51% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between contact representatives' and customer relations representatives' demographics:
| Contact Representative | Customer Relations Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 32.7% Female, 67.3% | Male, 29.8% Female, 70.2% |
| Race ratio | Black or African American, 11.6% Unknown, 5.2% Hispanic or Latino, 19.4% Asian, 6.5% White, 56.8% American Indian and Alaska Native, 0.7% | Black or African American, 11.5% Unknown, 5.4% Hispanic or Latino, 20.3% Asian, 6.3% White, 55.8% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |