Contact representative demographics and statistics in the US
Contact representative demographics research summary. Zippia estimates contact representative demographics and statistics in the United States by using a database of 30 million profiles. Our contact representative estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about contact representatives after extensive research and analysis:
- There are over 8,009 contact representatives currently employed in the United States.
- 67.3% of all contact representatives are women, while 32.7% are men.
- The average contact representative age is 40 years old.
- The most common ethnicity of contact representatives is White (56.8%), followed by Hispanic or Latino (19.4%), Black or African American (11.6%) and Asian (6.5%).
- Contact representatives are most in-demand in Charlotte, NC.
- New York, NY pays an annual average wage of $40,687, the highest in the US.
- In 2022, women contact representatives earned 97% of what men earned.
- Wyoming is the best state for contact representatives to live.
- Contact representatives are 60% more likely to work at private companies in comparison to public companies.
On this page
Contact representative demographics by:
Contact representative gender statistics
67.3% of contact representatives are women and 32.7% of contact representatives are men.
- Female, 67.3%
- Male, 32.7%
Contact representative gender ratio
| Gender | Percentages |
|---|---|
| Female | 67.3% |
| Male | 32.7% |
Contact representative gender pay gap
Women earn 97¢ for every $1 earned by men
Male income
$35,308
Female income
$34,255
Contact representative gender ratio over time
This data breaks down the percentage of men and women in contact representative positions over time. Currently, 67.3% of contact representatives are female.
Contact representative gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 31.01% | 68.99% |
| 2011 | 30.86% | 69.14% |
| 2012 | 32.36% | 67.64% |
| 2013 | 32.80% | 67.20% |
| 2014 | 33.31% | 66.69% |
| 2015 | 33.19% | 66.81% |
| 2016 | 33.76% | 66.24% |
| 2017 | 34.19% | 65.81% |
| 2018 | 32.88% | 67.12% |
| 2019 | 32.45% | 67.55% |
| 2020 | 33.09% | 66.91% |
| 2021 | 32.70% | 67.30% |
Contact representative related jobs gender ratio
We compared contact representatives with similar job titles to see how gender ratios vary. As you can see, technical service advisor and courtesy associate have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Loan Secretary | 4% | 96% |
| Dental Receptionist | 5% | 95% |
| Receptionist Secretary | 6% | 94% |
| Contact Representative | 33% | 67% |
| Lead Ramp Agent | 86% | 14% |
| Courtesy Associate | 88% | 12% |
| Technical Service Advisor | 89% | 11% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Contact representative demographics by race
The most common ethnicity among contact representatives is White, which makes up 56.8% of all contact representatives. Comparatively, 19.4% of contact representatives are Hispanic or Latino and 11.6% of contact representatives are Black or African American.
- White, 56.8%
- Hispanic or Latino, 19.4%
- Black or African American, 11.6%
- Asian, 6.5%
- Unknown, 5.2%
- American Indian and Alaska Native, 0.5%
Contact representative race
| Contact representative race | Percentages |
|---|---|
| White | 56.8% |
| Hispanic or Latino | 19.4% |
| Black or African American | 11.6% |
| Asian | 6.5% |
| Unknown | 5.2% |
| American Indian and Alaska Native | 0.5% |
Contact representative race and ethnicity over time
See how contact representative racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Contact representative race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 64.15% | 11.83% | 5.75% | 15.41% |
| 2011 | 63.87% | 12.12% | 5.89% | 15.29% |
| 2012 | 63.07% | 12.00% | 5.70% | 16.14% |
| 2013 | 63.42% | 11.84% | 5.86% | 15.82% |
| 2014 | 62.80% | 11.78% | 6.18% | 16.00% |
| 2015 | 62.18% | 11.52% | 5.96% | 17.11% |
| 2016 | 61.30% | 12.01% | 6.20% | 17.01% |
| 2017 | 62.21% | 11.43% | 6.17% | 16.84% |
| 2018 | 62.03% | 11.01% | 6.34% | 17.22% |
| 2019 | 61.63% | 11.21% | 6.14% | 17.73% |
| 2020 | 59.07% | 10.61% | 6.29% | 18.34% |
| 2021 | 56.75% | 11.57% | 6.46% | 19.37% |
Contact representative wage gap by race
According to our data, asian contact representatives have the highest average salary compared to other ethnicities. Black or african american contact representatives have the lowest average salary at $34,990.
| Ethnicity | Salary |
|---|---|
| Unknown | $35,032 |
| White | $35,362 |
| Black or African American | $34,990 |
| Asian | $35,887 |
| Hispanic or Latino | $35,275 |
Average contact representative age
See how the average age of contact representatives varies based on ethnicity and gender.
Male
Female
Contact representative age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 37 | 39 |
| Unknown | 34 | 36.5 |
| Asian | 38 | 42 |
| Hispanic or Latino | 33 | 35 |
| White | 37 | 44 |
| American Indian and Alaska Native | 38 | 42 |
Contact representative age breakdown
The average age of contact representatives is 40+ years years old, representing 49% of the contact representative population.
Contact representative age breakdown
| Contact Representative Years | Percentages |
|---|---|
| 40+ years | 49% |
| 30-40 years | 25% |
| 20-30 years | 24% |
Contact representative educational attainment
The most common degree for contact representatives is bachelor's degree, with 50% of contact representatives earning that degree. The second and third most common degree levels are associate degree degree at 20% and associate degree degree at 14%.
- Bachelor's, 50%
- Associate, 20%
- High School Diploma, 14%
- Master's, 7%
- Other Degrees, 9%
Contact representatives by degree level
| Contact representative degree | Percentages |
|---|---|
| Bachelor's | 50% |
| Associate | 20% |
| High School Diploma | 14% |
| Master's | 7% |
| Other Degrees | 9% |
Contact representative jobs you might like
Contact representative wage gap by degree level
According to the data, contact representatives with a Master's degree earn more than those without, at $38,587 annually. With a Bachelor's degree, contact representatives earn a median annual income of $37,305 compared to $34,490 for contact representatives with an Associate degree.
| Education | Salary |
|---|---|
| Master's Degree | $38,587 |
| High School Diploma or Less | $33,502 |
| Bachelor's Degree | $37,305 |
| Some College/ Associate Degree | $34,490 |
Contact representative employment statistics
Most contact representatives work for a private in the finance industry.
Company size where contact representatives work
Below, you can see the size of companies where contact representatives work.
Contact representative jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 4% |
| 50 - 100 employees | 10% |
| 100 - 500 employees | 20% |
| 500 - 1,000 employees | 9% |
| 1,000 - 10,000 employees | 27% |
| > 10,000 employees | 30% |
Contact representative jobs by company type
Employees with the contact representative job title have their preferences when it comes to working for a company. For instance, most contact representatives prefer to work at private companies over public companies.
Contact representative jobs by sector
| Company type | Percentages |
|---|---|
| Education | 4% |
| Public | 29% |
| Private | 60% |
| Government | 7% |
Contact representative jobs by industry
The most common industries for contact representatives are finance, health care and professional.
Contact representative industry statistics
| Industry | Percentages |
|---|---|
| Finance | 29% |
| Fortune 500 | 14% |
| Health Care | 9% |
| Professional | 9% |
| Insurance | 8% |
| Government | 6% |
| Retail | 5% |
| Technology | 4% |
| Hospitality | 3% |
| Education | 3% |
| Media | 2% |
| Manufacturing | 2% |
| Pharmaceutical | 1% |
| Transportation | 1% |
| Automotive | 1% |
| Utilities | 1% |
| Construction | 1% |
| Telecommunication | 1% |
| Energy | 1% |
| Non Profits | 1% |
| Agriculture | 1% |
| Start-up | 1% |
Contact representative turnover and employment statistics
Contact representative unemployment rate over time
The unemployment rate for contact representatives between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Contact representative unemployment rate by year
| Year | Contact representative unemployment rate |
|---|---|
| 2010 | 11.59% |
| 2011 | 11.00% |
| 2012 | 10.08% |
| 2013 | 8.66% |
| 2014 | 7.64% |
| 2015 | 6.32% |
| 2016 | 5.97% |
| 2017 | 5.66% |
| 2018 | 5.04% |
| 2019 | 4.98% |
| 2020 | 6.69% |
| 2021 | 7.20% |
Average contact representative tenure
The average contact representative stays at their job for 1-2 years, based on the 6,459 contact representatives resumes in Zippia's database.
Contact representative tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 29% |
| 1-2 years | 28% |
| 3-4 years | 12% |
| 5-7 years | 17% |
| 8-10 years | 6% |
| 11+ years | 8% |
Contact representative LGBT ratio compared to similar jobs
Review the percent of contact representatives that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Vault Attendant | 5.53% | 44,866 |
| Social Security Benefits Interviewer | 6.73% | 97,464 |
| Contact Representative | 7.19% | - |
| Legal File Clerk | 8.60% | 71,132 |
| Credit Reporter | 8.99% | 6,790 |
| Library Circulation Assistant | 11.16% | 1,137 |
| Personnel Aide | 15.31% | 42,920 |
Similar contact representative jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Vault Attendant | 5.53% | 44,866 |
| Social Security Benefits Interviewer | 6.73% | 97,464 |
| Legal File Clerk | 8.60% | 71,132 |
| Credit Reporter | 8.99% | 6,790 |
| Library Circulation Assistant | 11.16% | 1,137 |
| Personnel Aide | 15.31% | 42,920 |
Foreign languages spoken by contact representatives
The most common foreign language among contact representatives is Spanish at 73.7%. The second-most popular foreign language spoken is French at 6.2% and Portuguese is the third-most popular at 2.4%.
- Spanish, 73.7%
- French, 6.2%
- Portuguese, 2.4%
- German, 2.4%
- Russian, 2.4%
- Other, 12.9%
Contact representative languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 73.7% |
| French | 6.2% |
| Portuguese | 2.4% |
| German | 2.4% |
| Russian | 2.4% |
| Other | 12.9% |
