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Contact representative salary
Average contact representative salary
$16.24
Understanding the Salary of Contact Representatives
A Contact Representative typically earns about $33,776 per year, with pay rates ranging from $29,000 to $39,000 depending on various factors. Experience level plays a crucial role; entry-level representatives may start around $29,000, while those with more experience can expect higher compensation. Skills such as effective communication and problem-solving are essential in this field.
Salary by State and City
Salaries can fluctuate based on geographic location. For instance, representatives in metropolitan areas often enjoy higher wages compared to those in rural regions. The highest paying states for this role include California, New York, and Texas. In cities like San Francisco and New York City, salaries can exceed $40,000.
Career Opportunities
Contact representatives are essential in various industries, including customer service, sales, and technical support. As companies increasingly prioritize customer engagement, the demand for skilled representatives is expected to grow. Job seekers should leverage platforms like Zippia to explore available positions and apply for roles that match their skills and career aspirations.
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Where can a Contact Representative earn more?
Contact representative salaries by experience level
Average contact representative salary by state
The average contact representative salary in Connecticut, New York, and New Hampshire are the highest in the U.S. The lowest average contact representative salary states are Arkansas, South Carolina, and Maine.
- State view
- County view
Highest paying states for contact representatives
| Rank | State | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Wyoming | $37,992 | $18.27 |
| 2 | Kentucky | $35,617 | $17.12 |
| 3 | New Hampshire | $40,323 | $19.39 |
| 4 | Montana | $36,297 | $17.45 |
| 5 | Minnesota | $37,156 | $17.86 |
| 6 | Connecticut | $41,781 | $20.09 |
| 7 | Michigan | $35,394 | $17.02 |
| 8 | Vermont | $38,216 | $18.37 |
| 9 | Iowa | $32,760 | $15.75 |
| 10 | New York | $40,707 | $19.57 |
| 11 | Pennsylvania | $35,338 | $16.99 |
| 12 | Indiana | $33,325 | $16.02 |
| 13 | Wisconsin | $35,239 | $16.94 |
| 14 | Florida | $33,956 | $16.32 |
| 15 | Washington | $37,597 | $18.08 |
| 16 | North Dakota | $32,154 | $15.46 |
| 17 | New Jersey | $37,998 | $18.27 |
| 18 | Kansas | $32,783 | $15.76 |
| 19 | Delaware | $35,057 | $16.85 |
| 20 | Arizona | $32,931 | $15.83 |
| 21 | Massachusetts | $36,403 | $17.50 |
| 22 | Georgia | $33,574 | $16.14 |
| 23 | South Dakota | $31,460 | $15.13 |
| 24 | Ohio | $32,364 | $15.56 |
| 25 | District of Columbia | $38,988 | $18.74 |
| 26 | Missouri | $33,003 | $15.87 |
| 27 | Illinois | $32,908 | $15.82 |
| 28 | Colorado | $34,180 | $16.43 |
| 29 | Oregon | $35,117 | $16.88 |
| 30 | Alaska | $35,095 | $16.87 |
| 31 | Tennessee | $31,549 | $15.17 |
| 32 | Nebraska | $31,432 | $15.11 |
| 33 | North Carolina | $32,110 | $15.44 |
| 34 | Nevada | $31,786 | $15.28 |
| 35 | Texas | $31,191 | $15.00 |
| 36 | California | $34,701 | $16.68 |
| 37 | Alabama | $29,956 | $14.40 |
| 38 | Maryland | $34,691 | $16.68 |
| 39 | Mississippi | $29,339 | $14.11 |
| 40 | West Virginia | $28,579 | $13.74 |
| 41 | Oklahoma | $30,424 | $14.63 |
| 42 | Maine | $29,028 | $13.96 |
| 43 | New Mexico | $29,943 | $14.40 |
| 44 | Louisiana | $29,375 | $14.12 |
| 45 | Idaho | $29,344 | $14.11 |
| 46 | South Carolina | $29,126 | $14.00 |
| 47 | Rhode Island | $30,059 | $14.45 |
| 48 | Arkansas | $29,129 | $14.00 |
| 49 | Hawaii | $29,697 | $14.28 |
| 50 | Utah | $28,922 | $13.90 |
| 51 | Virginia | $28,792 | $13.84 |
Highest paying cities for contact representatives
The highest-paying cities for contact representatives are New York, NY, Manchester, NH, and Lakewood, WA.
| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | New York, NY | $40,687 | $19.56 |
| 2 | Manchester, NH | $40,383 | $19.41 |
| 3 | Lakewood, WA | $37,824 | $18.18 |
| 4 | Mount Laurel, NJ | $37,585 | $18.07 |
| 5 | Boston, MA | $36,432 | $17.52 |
| 6 | Covington, KY | $35,845 | $17.23 |
| 7 | Philadelphia, PA | $35,504 | $17.07 |
| 8 | Rocklin, CA | $35,466 | $17.05 |
| 9 | Denver, CO | $34,210 | $16.45 |
| 10 | Orlando, FL | $33,994 | $16.34 |
| 11 | Chamblee, GA | $33,564 | $16.14 |
| 12 | Indianapolis, IN | $33,232 | $15.98 |
| 13 | Saint Louis, MO | $33,078 | $15.90 |
| 14 | Chicago, IL | $32,986 | $15.86 |
| 15 | Phoenix, AZ | $32,960 | $15.85 |
| 16 | Akron, OH | $32,727 | $15.73 |
| 17 | West Des Moines, IA | $32,609 | $15.68 |
| 18 | Greenville, NC | $32,339 | $15.55 |
| 19 | Las Vegas, NV | $31,651 | $15.22 |
| 20 | Omaha, NE | $31,471 | $15.13 |
Contact representative salary details
A contact representative's salary ranges from $27,000 a year at the 10th percentile to $42,000 at the 90th percentile.
What is a contact representative's salary?
| Percentile | Annual salary | Monthly salary | Hourly rate |
|---|---|---|---|
| 90th Percentile | $42,000 | $3,500 | $20 |
| 75th Percentile | $37,000 | $3,083 | $18 |
| Average | $33,776 | $2,815 | $16 |
| 25th Percentile | $30,000 | $2,500 | $14 |
| 10th Percentile | $27,000 | $2,250 | $13 |
Highest paying contact representative jobs
The highest paying types of contact representatives are business representative, phone representative, and client representative.
| Job title | Annual salary | Monthly salary | Hourly rate | Job openings |
|---|---|---|---|---|
| Customer Relations Representative | $38,632 | $3,219 | $18.57 | 235,295 |
| Customer Service Representative | $32,260 | $2,688 | $15.51 | 209,515 |
| Guest Service Representative | $26,847 | $2,237 | $12.91 | 142,302 |
| Housing Management Representative | $35,960 | $2,997 | $17.29 | 163,751 |
| Service Center Representative | $33,420 | $2,785 | $16.07 | 196,101 |
| Business Representative | $51,604 | $4,300 | $24.81 | 197,264 |
Top companies hiring contact representatives now:
Which companies pay contact representatives the most?
Contact representative salaries at City of Seattle and Shriners Hospitals for Children are the highest-paying according to our most recent salary estimates. In addition, the average contact representative salary at companies like Internal Revenue Service and Bureau of Land Management are highly competitive.
| Rank | Company | Average salary | Hourly rate |
|---|---|---|---|
| 1 | City of Seattle | $45,971 | $22.10 |
| 2 | Shriners Hospitals for Children | $43,788 | $21.05 |
| 3 | Internal Revenue Service | $43,479 | $20.90 |
| 4 | Bureau of Land Management | $42,986 | $20.67 |
| 5 | Social Security Administration | $42,381 | $20.38 |
| 6 | PepsiCo | $41,531 | $19.97 |
| 7 | Eversource Energy | $39,847 | $19.16 |
| 8 | University of Washington | $39,834 | $19.15 |
| 9 | City of Hope | $38,175 | $18.35 |
| 10 | American Century Investments | $38,056 | $18.30 |
| 11 | Mercy Children's Hospital | $37,846 | $18.20 |
| 12 | Veridian Credit Union | $37,114 | $17.84 |
| 13 | Kelsey-Seybold Clinic | $37,104 | $17.84 |
| 14 | Hachette Book Group | $37,058 | $17.82 |
| 15 | Huntington Learning Center | $37,009 | $17.79 |
| 16 | Barracuda Networks | $36,894 | $17.74 |
| 17 | Our Community CU | $36,544 | $17.57 |
| 18 | Truliant Federal Credit Union | $36,528 | $17.56 |
| 19 | Meriwest | $36,470 | $17.53 |
| 20 | Aspirus | $36,214 | $17.41 |
Wage gap by gender, race and education
Contact representative salary trends
The average contact representative salary has risen by $4,921 over the last ten years. In 2014, the average contact representative earned $28,855 annually, but today, they earn $33,776 a year. That works out to a 11% change in pay for contact representatives over the last decade.
Compare contact representative salaries for cities or states with the national average over time.
Average contact representative salary over time
Compare contact representative salaries for individual cities or states with the national average.
Contact representative salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2025 | $33,800 | $16.24 | +3.1% |
| 2024 | $32,700 | $15.73 | +2.8% |
| 2023 | $31,800 | $15.30 | +2.5% |
| 2022 | $31,000 | $14.91 | +1.8% |
| 2021 | $30,400 | $14.64 | +1.8% |
Recently added contact representative salaries
| Company | Job | Location | Date added | Salary |
|---|---|---|---|---|
| Eversource Energy | Representative, Contact Center II | Manchester, NH | 06/30/2025 | $48,590 |
| Apple | Contact Center Representative Junior | Buffalo, NY | 06/29/2025 | $40,000 |
| Westerra Credit Union | Contact Center Representative (Hybrid) | Denver, CO | 06/29/2025 | $41,740 |
| Get It-Real Estate | Contact Center Representative-Remote | WFH | Raynham, MA | 06/29/2025 | $39,653 |
| Uc Health | Contact Center REP Associate | Aurora, CO | 06/28/2025 | $41,051 |
| Centris Federal Credit Union | Contact Center Representative | Omaha, NE | 06/28/2025 | $35,479 |
| Gesa Credit Union | Member Contact Center REP I | Richland, WA | 06/28/2025 | $34,769 |
| Centris FCU | Contact Center Representative | Omaha, NE | 06/28/2025 | $35,479 |
| Maryland Live! Casino & Hotel | Contact Center Representative | Severn, MD | 06/28/2025 | $36,523 |
| Onemci | Contact Center Representative I | Dallas, TX | 06/28/2025 | $27,340 |
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