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Contact representative skills for your resume and career

Updated January 8, 2025
3 min read
Contact representative example skills
Below we've compiled a list of the most critical contact representative skills. We ranked the top skills for contact representatives based on the percentage of resumes they appeared on. For example, 23.9% of contact representative resumes contained customer service as a skill. Continue reading to find out what skills a contact representative needs to be successful in the workplace.

15 contact representative skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how contact representatives use customer service:
  • Answered inbound member calls/Processed member requests within a timely manner; Transferred calls to appropriate department when necessary; Provided customer service
  • Interviewed inquirers regarding nature of visit to determine appropriate course of action and referral necessary to expedite the customer service process.

2. Technical Assistance

Technical assistance is the non-financial assistance provided by local or international specialists. The purpose of technical assistance is to maximize the project's implementation and quality of the final product. Technical assistance consists of sharing information, the transmission of working knowledge, and other transfer of technical data which would aid the administration, management team and help build the project. The technical assistance focuses on particular needs identified by the beneficiary country and is delivered in the form of missions.

Here's how contact representatives use technical assistance:
  • Provide technical assistance to individuals and/or businesses primarily through telephone interaction in a dynamic call center environment, and/or face-to-face contact.
  • Provided technical assistance to individuals primarily through telephone interaction, and addressed a wide range of issues/problems that required unique solutions.

3. Sound Judgment

The importance of sound judgment is to assess a circumstance or an issue impartially with a clear mind, compute dangers, and settle on a decision. It is a significant working environment ability since it avoids panicking under tension and handle difficulties.

Here's how contact representatives use sound judgment:
  • Make determinations and use sound judgment concerning controversial matters regarding whether individuals records/accounts reflect honest mistakes or fraudulent intent.
  • Elicit sensitive, personal and financial information; make determinations and uses sound judgment concerning controversial matters.

4. Patients

Here's how contact representatives use patients:
  • Interviewed patients to obtain information to initiate a new health record or communicated with Medical Records to reactivate a retired/stored record.
  • Order laboratory tests per physician instructions for incoming patients, and ensure all required laboratory work is completed before appointment.

5. IRS

IRS stands for internal revenue services. It helps many compliant taxpayers become conversant with the law regarding taxes; it ensures the minority who refuse to comply with paying taxes pay the required amount.

Here's how contact representatives use irs:
  • Assessed individual circumstances and advised taxpayers on specific issues that generally required accessing multiple IRS systems.
  • Assisted taxpayers in understanding their eligibility for different IRS tax repayment programs.

6. Inbound Calls

Here's how contact representatives use inbound calls:
  • Receive inbound calls from Defined Contribution (401k) participants and Brokerage participants regarding retirement and investment inquiries.
  • Answered inbound calls effectively and efficiently for consumers seeking health care coverage.

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7. Appeals

Here's how contact representatives use appeals:
  • Assist in preparation of appeals, rebuttals, and coordinate the assignment of the Soldier's legal counsel.
  • Explain and process appeals for applicants who have been denied Social Security or SSI benefits.

8. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how contact representatives use outbound calls:
  • Completed outbound calls with the goal of initiating first contact and establishing a positive impression of the University with potential students.
  • Monitor status of requested / assigned work, prepare customized correspondence as necessary, and make outbound calls as requested.

9. Telephone Interviews

Conducting a kind of marketing research on different individuals over the telephone is termed as a computer-aided telephone interview or a telephone interview. In a telephone interview, the respondent is given a questionnaire based on his credentials by the interviewer. The interviewer is required to answer the interview and judges him according to his verbal responses.

Here's how contact representatives use telephone interviews:
  • Conducted face to face interviews and telephone interviews to obtain personal information and provided counseling on type of benefits available.
  • Conducted telephone interviews and interpreting a range of tax related questions for individuals.

10. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how contact representatives use telephone calls:
  • Answered telephone calls and greeted walk-up customers, providing accurate information.
  • Received telephone calls and determined and routed proper referrals.

11. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how contact representatives use data entry:
  • Performed a wide variety of administrative and as qualified typist executing all data entry duties following proper policies and procedures.
  • Research several databases and data entry using multiple applications.

12. Telemarketing

Here's how contact representatives use telemarketing:
  • Performed outbound telemarketing, marketing products and services to members and attained sale goals.

13. Excellent Interpersonal

Here's how contact representatives use excellent interpersonal:
  • Communicated with irate customers using excellent interpersonal-communication skills.
  • Provided individualized customer service to all retail patrons; used excellent interpersonal and communication skills to provide assistance and customer service.

14. Excellent Organizational

Here's how contact representatives use excellent organizational:
  • Profile Articulate Goal-oriented Ability to learn quickly and apply information Diligent Self-motivated Resourceful Poised Excellent organizational skills Persuasive.
  • Utilize excellent organizational skills to handle multiple duties simultaneously in a fast-paced, time sensitive work environment.

15. Veterans

Here's how contact representatives use veterans:
  • Interviewed and counseled veterans in person or via telephone of available benefits including insurance, compensation, loan and education benefits.
  • Provided support to veterans or veteran's representative with information regarding First party billing account and services upon request.
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List of contact representative skills to add to your resume

Contact representative skills

The most important skills for a contact representative resume and required skills for a contact representative to have include:

  • Customer Service
  • Technical Assistance
  • Sound Judgment
  • Patients
  • IRS
  • Inbound Calls
  • Appeals
  • Outbound Calls
  • Telephone Interviews
  • Telephone Calls
  • Data Entry
  • Telemarketing
  • Excellent Interpersonal
  • Excellent Organizational
  • Veterans
  • Customer Satisfaction
  • Work Ethic
  • Treasury
  • Phone Calls
  • Customer Inquiries
  • Regulatory Provisions
  • Strong Customer Service
  • Tax Laws
  • Tax Issues
  • Customer Issues
  • Legislative Changes
  • Telephone Interaction
  • Revenue Service
  • Customer Calls
  • Tax Returns
  • Tax Code
  • HIPAA
  • Customer Accounts
  • Delinquency Issues
  • Schedule Appointments
  • Call Handling
  • Tax Forms
  • Telephone Inquiries
  • Bank Secrecy Act
  • Tax Liability
  • Loan Applications
  • Policies Subject
  • Mobile Banking
  • Individual Circumstances
  • Medicaid
  • Customer Complaints
  • Voluntary Compliance
  • Payment Arrangements

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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