ConServe jobs - 25 jobs

**Please note, we are set up to hire employees in these states: Alabama, Florida, Georgia, Missouri, North Carolina, South Carolina, North Dakota, Tennessee, Texas, Virginia, Upstate NY, Finger Lakes/Southern Tier, NY and Rochester & Buffalo, NY areas. This is a remote work opportunity.** For 40 years, ConServe has been a leading provider of accounts receivable management and collection services specializing in customized solutions for colleges and universities, guaranty agencies, private lenders, credit unions and government contracts. We are based on the simple principle that helping people fulfill their obligations, in ways that preserve their dignity, enhances self-confidence and empowers them with a sense of control. At ConServe, we call it Fostering Financial Freedom . We take great pride in being a team of the right people, doing the right thing, at the right time, the right way. Why join us? · Performance-based bonuses · Award-winning benefits packages · Flexible schedules · Growth opportunities · Repeatedly named one of the Best Places to Work in Collections · Two-time recipient of the Better Business Bureau's Torch Award for Ethics O*NET: 43-3011.00, 13-2071.00, 43-4051.00, 41-3031.02 Position Summary: Our Bilingual Representatives use a consultative approach to manage and collect on delinquent accounts. Our consultative approach helps consumers identify the most suitable way to resolve a balance in the best interest of all parties. Since client satisfaction is a top priority, it is imperative that ConServe locates professional individuals who are customer-focused, detail-oriented and able to work in a fast-paced environment. If you're a motivated, positive, team player and problem solver, then you would be a good fit for the ConServe team. Essential Duties & Responsibilities: Obtain information from Consumers in order to determine current financial situation and determine solutions Provide solutions to Consumers to enable them to resolve their obligation administratively or voluntarily Gather proper documentation from Consumers and maintain appropriate follow-up Meet daily, weekly and monthly goals as set by management at ConServe Daily Productivity - all Debt Counselors will make between 125-200 phone calls per day and work in a call center environment or remote work environment. Monthly Recoveries - must achieve ConServe's monthly targeted performance objectives for collections. Record Maintenance - proper management & updating of system to maximize contacts Skip-Tracing - to assist in locating & contacting consumers or businesses Adherence to ConServe's Professional Practices Management System (PPMS), Code of Conduct, and Compliance Program Education Requirement: High School Diploma or GED Associates or Bachelor's Degree preferred Skills/ Requirements: The ability to work 8 hour shifts consisting of three (3) days starting between 8am and 9:30am EST and ending between 5pm and 6:30pm EST (start and end time are flexible but the shift must be 8 hours) and two (2) evenings 12pm - 9pm EST Willingness to work an occasional Saturday morning shift (optional) Ability to speak and converse in Spanish and English fluently Ability to proficiently read and write in English Ability to proficiently read and write in Spanish is preferred Strong verbal communication skills with the ability to listen, persuade, negotiate and obtain resolution Intermediate Computer skills to document calls and navigate software packages, databases and the internet. Strong organizational and time management skills Attention to detail Ability to act independently to resolve problems Motivation to learn Ability to work in a positive, collaborative manner with coworkers Ability and history of maintaining confidentiality and high level of trustworthiness. Ability and history of interacting well with team members and customers in a professional manner while maintaining a safe work environment. Ability to obtain and maintain Government Security Clearance (Please be advised that upon hire, you may go through a State and/or Federal Clearance process. Our team will be available to assist you as you move through this process). Ability to obtain and maintain State Collections Licensure Legally eligible to work in the United States No conflicts of interest with ConServe or our Clients. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job except for periodic breaks pursuant to applicable law. Occasionally lift and/or move up to 25 pounds. Ability to sit or remain sedentary for your entire work shift (8, 9, or 10 hour shift) Ability to talk and listen on a phone for your entire work shift (8, 9, or 10 hour shift) Ability to type on a computer for your entire work shift (8, 9, or 10 hour shift) Reasonable accommodations may be made to the extent required under applicable law to enable individuals with disabilities to perform the essential functions of this position. MISSION STATEMENT: ConServe is dedicated to satisfying the needs of our Clients in a manner consistent with improving the human condition, and that will foster the development of long term mutually beneficial relationships with our Clients, our Employees, our Suppliers and Business Partners and the Community as a whole. Disclaimer: The above job description is not a contractual or binding document; it is provided as a guide to the types of duties required to be undertaken. Duties may vary from time to time and this description is subject to review. Modifications will be made as needed to support changes in the business climate and requirements. Continental Service Group, LLC, d/b/a ConServe endeavors to make ******************** accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact our Recruiting Department at: ************, option 7 or by emailing: *********************. Qualified applicants will receive consideration for employment regardless of age, race, color, religion, national origin, sex, sexual orientation, gender, gender identity/expression, genetic disposition, genetic markers/carrier status, disability, creed, veteran status, military status, status as a victim of domestic violence, marital status, familial status, pregnancy, childbirth and related medical conditions, and disability, conviction (limited) or other legally protected status. ConServe is a Drug Free Workplace

.** The ETL/SSIS Developer/Application Analyst is responsible for providing direct support to ConServe's application landscape in addition to developing and implementing Business and IT application improvement initiatives/projects. Under the direction of the Applications Development Manager, the ETL/SSIS Developer actively supports all aspects of the projects from start to finish with a particular emphasis on program development, quality testing and end user enablement. Essential Duties & Responsibilities: Troubleshoots production issues, identifying root cause and implementing sound technical resolutions in a timely manner. Recommends technical solutions to reported problems, identifying pros and cons of each solution. Engages project sponsors to understand business concerns / objectives and collaboratively identify and implement solutions. Creates, enhances and maintains custom and COTS applications. Plan, develop, test and install systems solutions to enable new business lines and/or departments as well as special Client requests. Recognizes, raises awareness to and implements improvements in IT keep-it-running activities. Mentors and cross-trains team members on IT keep it running processes, ensuring supportability across the team. Train users on the new/modified applications. Quality control of application system functionality to ensure data integrity and system synergy with all peripheral devices. Confirms software solutions by conducting tests and modifying code and/or configuration. Provide guidance and support the end users in their efforts to become more proficient in the use of the applications. Generate Ad-hoc reports as needed. Provides reference documentation by writing and maintaining functional and technical specifications. Maintains system and programming guidelines by adhering to the software development lifecycle. Protects operations by keeping information confidential. Adherence to ConServe's Professional Practices Management System (PPMS), Code of Conduct, and Compliance Program. Non-Essential Duties & Responsibilities: Other duties as assigned Education: High School Diploma or GED Bachelor's Degree in Information Technology or related field or equivalent combination of education and related experience. Skills/ Requirements: Three (3) years of experience in an applications development or configuration software role. ETL/SSIS experience strongly preferred C# console application and .NET development experience preferred Strong SQL experience creating and maintaining stored procedures preferred Experience with Cisco Tidal or other similar automated scheduling tools preferred Ability to multitask. Ability to act independently to resolve problems. Good verbal communication skills and interpersonal skills. Must show a sense of urgency, being able to perform and multitask under pressure. Solid experience with Microsoft Office suite of products. Must be able to provide on-call support on a rotating basis. Must be able to work remote in a home office environment The ability to telework. A teleworker is defined as an employee who works for ConServe from a home, or other remote office, for all of the regularly scheduled work week. A teleworker uses telecommunication technologies, including, but not limited to, soft telephones, virtual facsimiles, computers, electronic mail, and remote Internet connections to access work remotely on a pre-determined basis A secure internet connection A private work area in which work activities can be conducted U.S. Citizenship or lawful Permanent Resident alien with three or more years as a permanent resident in the United States. Ability to obtain and maintain Government Security Clearance No conflicts of interest with ConServe or our Clients. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee must occasionally lift or move up to 25 pounds and occasionally lift or move up to 100 pounds with assistance. Ability to sit or remain sedentary for up to 8 hours per day, except for periodic breaks pursuant to applicable law. Must occasionally be able to bend, move, climb and lie down in awkward positions. Ability to type on a computer for eight (8) hours. While performing the duties of this job, the employee is required to use and reach with hands, walk, stoop, kneel, crouch, stand, see and hear. Ability to listen and talk frequently throughout the day. Reasonable accommodations may be made to the extent required under applicable law to enable individuals with disabilities to perform the essential functions of this position. MISSION STATEMENT: ConServe is dedicated to satisfying the needs of our Clients in a manner consistent with improving the human condition, and that will foster the development of long term mutually beneficial relationships with our Clients, our Employees, our Suppliers and Business Partners and the Community as a whole. Disclaimer: The above job description is not a contractual or binding document; it is provided as a guide to the types of duties required to be undertaken. Duties may vary from time to time and this description is subject to review. Modifications will be made as needed to support changes in the business climate and requirements. Continental Service Group, Inc., d/b/a ConServe endeavors to make ******************** accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact our Recruiting Department at: ************ and press “7” or by emailing: *********************. Qualified applicants will receive consideration for employment regardless of age, race, color, religion, national origin, sex, sexual orientation, gender, gender identity/expression, genetic disposition, genetic markers/carrier status, disability, creed, veteran status, military status, status as a victim of domestic violence, marital status, familial status, pregnancy, childbirth and related medical conditions, and disability, conviction (limited) or other legally protected status. ConServe is a Drug Free Workplace

**Please note, this is a hybrid work opportunity handling Student Loan collections. You must be able to work onsite in our Buffalo, New York Office three (3) days per week. For 40 years, ConServe has been a leading provider of accounts receivable management and collection services specializing in customized solutions for colleges and universities, guaranty agencies, private lenders, credit unions and government contracts. We are based on the simple principle that helping people fulfill their obligations, in ways that preserve their dignity, enhances self-confidence and empowers them with a sense of control. At ConServe, we call it Fostering Financial Freedom . We take great pride in being a team of the right people, doing the right thing, at the right time, the right way. Why join us? · Performance-based monthly bonus opportunity · Award-winning benefits packages · Flexible schedules · Growth opportunities · Repeatedly named one of the Best Places to Work in Collections · Two-time recipient of the Better Business Bureau's Torch Award for Ethics O*NET: 43-3011.00, 13-2071.00, 43-4051.00, 41-3031.02 Position Summary : The Sr. Debt Counselor role manages and collects delinquent business and consumer accounts. Our consultative approach helps identify the most suitable way to resolve a balance in the best interest of all parties. Due to the competitive nature of these contracts, it is imperative ConServe locates experienced, professional individuals who are customer-focused, enthusiastic, detail-oriented and able to work in a fast-paced environment or remote work environment. Essential Duties & Responsibilities: The Sr. Debt Counselor provides financial, clerical and administrative services to ensure efficient, timely and accurate repayment of accounts within their scope of work The Sr. Debt Counselor will address collection/accounts receivable issues and assist with special projects based on departmental goals and objectives. Ensure effective decisions are made in the best interest of the client requirements and expectations. Demonstrates the right judgment that is within authority and scope of work Capable of reviewing Secretary of State, P & Ls and various financial documents to ensure resolution is supportable Resolve complex issues Demonstrate a positive working relationship with departments to accomplish the goals and objectives of the client and ConServe. Skip-Tracing - to assist in locating & contacting consumers and businesses Meet daily, weekly and monthly goals as set by management at ConServe. Daily Productivity - Work a specified number of accounts/cases daily and maintain an acceptable level of daily metrics as assigned to the position by Management. Achieve a high level of resolution with a compliant and customer centric approach Record Maintenance - proper management & updating of system to maximize contacts Adherence to ConServe's Blueprint Quality Management System, Code of Conduct, and Compliance Program Non-Essential Duties & Responsibilities: Other duties as assigned Education Requirement: High School Diploma or GED Associates or Bachelor's Degree preferred Skills/ Requirements: One (1) year of ConServe collections experience or five (5) years of relevant 3rd party debt collection experience in Higher Education, Financial Services or Government debt collection. Consistent, proven twelve-month performance history. Documented successful debt collection performance records The ability to work onsite three days per week and can work remotely the remaining two days. Current or recent student loan debt collection experience preferred. Business to Business asset recovery, sales, marketing or other B2B related skills preferred Strong organizational and time management skills. Attention to detail. Ability to act independently to resolve problems. The ability to work the required scheduled shift. Fluent in conversational English and ability to proficiently read and write English Strong verbal communication skills with the ability to listen, persuade, negotiate and obtain resolution Intermediate Computer skills to document calls and navigate software packages, databases and the internet. Ability to work in a positive, collaborative manner with coworkers Ability and history of maintaining confidentiality and high level of trustworthiness. Ability and history of interacting well with team members and customers in a professional. manner while maintaining a safe work environment. Ability to obtain and maintain Government Security Clearance. Ability to obtain and maintain State Collections Licensure U.S. Citizenship or lawful Permanent Resident alien with three or more years as a permanent resident in the United States. No conflicts of interest with ConServe or our Clients. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job except for periodic breaks pursuant to applicable law. Occasionally lift and/or move up to 25 pounds. Ability to sit or remain sedentary for your entire work shift (8-, 9-, or 10-hour shift) Ability to talk and listen on a phone for your entire work shift (8-, 9-, or 10-hour shift) Ability to type on a computer for your entire work shift (8-, 9-, or 10-hour shift) Reasonable accommodations may be made to the extent required under applicable law to enable individuals with disabilities to perform the essential functions of this position. MISSION STATEMENT: ConServe is dedicated to satisfying the needs of our Clients in a manner consistent with improving the human condition, and that will foster the development of long term mutually beneficial relationships with our Clients, our Employees, our Suppliers and Business Partners and the Community as a whole. Disclaimer: The above job description is not a contractual or binding document; it is provided as a guide to the types of duties required to be undertaken. Duties may vary from time to time and this description is subject to review. Modifications will be made as needed to support changes in the business climate and requirements. Continental Service Group, LLC, d/b/a ConServe endeavors to make ******************** accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact our Recruiting Department at: ************, extension: 7 or by emailing: *********************. Qualified applicants will receive consideration for employment regardless of age, race, color, religion, national origin, sex, sexual orientation, gender, gender identity/expression, genetic disposition, genetic markers/carrier status, disability, creed, veteran status, military status, status as a victim of domestic violence, marital status, familial status, pregnancy, childbirth and related medical conditions, and disability, conviction (limited) or other legally protected status. ConServe is a Drug Free Workplace

**Uncapped monthly commission potential on top of base salary. Seeking B2B Closers ConServe wants you. We are aggressively seeking proven B2B hunters and closers, Presidents Club performers, who deliver year over year, regardless of service offering. Collections background is not required, what matters is consistent overachievement in enterprise-level B2B sales. Who is ConServe? ConServe is a 1st and 3rd party collection agency repeatedly recognized as a Best Places to Work in Collections (12x) . ConServe is an established and trusted federal contractor and are a leader in higher education, financial services, government and commercial collections with a world‑class Client NPS score. We are a globally recognized training company recognized with compliance and ethics awards leveraging a culture of “Fostering Financial Freedom ”. ConServe is no ordinary collections shop. The Pitch: You'll start at $100K base , with uncapped commission potential. Expect serious checks if you consistently perform. You'll be walking into a well-oiled machine: high account flow, strong reputation, and sales tools/data that let you focus on closing, not chasing. Essential Duties & Responsibilities: Specifically, responsibilities associated with this remote job opportunity will include, but are not limited to the following: Achieve a quota of new Clients. Achieve a quota of incremental net new business placements from new Clients. Achieve monthly/quarterly/annual revenue budget performance objectives. Enthusiastically participate in all sales training and professional development opportunities. Actively participate in sales plan development. Attend and participate in all sales team meetings. Attend and work at industry conferences and trade shows. Develop and maintain prospect files, follow-up systems and sales contract agreements in accordance with Company procedure. Submit sales administrative requirements to management on a regular basis. Education: High School Diploma or GED Bachelor's Degree or equivalent combination of education and sales experience Skills/ Requirements: The requirements listed below are a representation of some of the knowledge, skills and/or abilities necessary to perform the responsibilities listed above successfully: Three (3) years of proven success in consultative selling or in a ConServe Management or Collection Management role. Collection industry sales experience or experience selling into or work experience in Colleges and Universities, Financial Services Credit Union markets, BPO (1st party).. Possess the ability to travel in excess of 50%. Must have a valid Driver's License. Excellent Writing & Communications Skills. High Energy & Self-starter. Highly Self Motivated. Problem solver. Proven time management and goal setting skills. Proven territory management skills Excellent listening, communication and organizational skills. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job except for periodic breaks pursuant to applicable law. Occasionally lift and/or move up to 25 pounds. Ability to sit or remain sedentary for your entire work shift (8-, 9-, or 10-hour shift) Ability to talk and listen on a phone or in person for your entire work shift (8-, 9-, or 10-hour shift) Ability to type on a computer for extended periods. Ability to stand up for your entire work shift (8-, 9-, or 10-hour shift). Ability to drive a vehicle and fly in an airplane Reasonable accommodations may be made to the extent required under applicable law to enable individuals with disabilities to perform the essential functions of this position. MISSION STATEMENT: ConServe is dedicated to satisfying the needs of our Clients in a manner consistent with improving the human condition, and that will foster the development of long term mutually beneficial relationships with our Clients, our Employees, our Suppliers and Business Partners and the Community as a whole. Disclaimer: The above job description is not a contractual or binding document; it is provided as a guide to the types of duties required to be undertaken. Duties may vary from time to time and this description is subject to review. Modifications will be made as needed to support changes in the business climate and requirements. Continental Service Group, LLC., d/b/a ConServe endeavors to make ******************** accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact our Recruiting Department at: ************, option 7 or by emailing: *********************. Qualified applicants will receive consideration for employment regardless of age, race, color, religion, national origin, sex, sexual orientation, gender, gender identity/expression, genetic disposition, genetic markers/carrier status, disability, creed, veteran status, military status, status as a victim of domestic violence, marital status, familial status, pregnancy, childbirth and related medical conditions, and disability, conviction (limited) or other legally protected status. ConServe is a Drug Free Workplace

The Business and Project Analyst is responsible for providing direct support to ConServe's Project Management Team by working collaboratively with Business Owners and IT in each phase of the enhancement lifecycle for improvement initiatives and problem resolution. The Business and Project Analyst actively supports ConServe with a particular emphasis on requirements gathering, quality testing, analysis and detailed understanding of the functionality of CCMS. Essential Duties & Responsibilities: Understanding how the CCMS solutions are developed from the requirements and functional specifications and the ability to assess that the proposed solutions are valid prior to the development of such solutions. Understanding the business process workflows and how they interact within the CCMS to ensure they are providing the proper solutions. Power user knowledge of the CCMS software to assist end users in understanding how the system operates and ability to assist IT by identifying and troubleshooting issues. Collaborate with SME's to elicit and document end user expectations combined with ability to collaborate with IT to understand and interpret functional specifications to ensure there is a minimal gap between user expectations and delivered CCMS solutions. Create system test plans from functional specifications and identify proper business case test scenarios that should be included in these plans. Understanding what parts of the CCMS solution are involved in the execution of the test plans and ability to expertly analyze results for proper pass/fail classification, follow up and acceptance. Understanding of the SDLC and ability to identify gaps within ConServe's enhancement process. Analyze and understand requirements for updates to business processes, identifying areas of focus for changes and making recommendations on how the CCMS needs to be modified to enable these changes. Knowledge of all documentation relating to CCMS and the ability to maintain such documentation so it properly reflects the current environment. Provide guidance and support the end users in their efforts to become more proficient in the use of the applications. Assist Project Management with ConServe prioritization processes, including analysis of new work requests from the business and organizing priorities across departments. Troubleshoots production issues, identifying root cause and assisting end users in submitting issues and examples for IT to resolve. Generate Ad-hoc reports as needed. Maintains applicable documentation with regard to change management. Adherence to ConServe's Professional Practices Management System (PPMS), Code of Conduct, and Compliance Program. Education: § High School Diploma or GED § Associate's Degree in Business Administration, Information Technology, Finance or equivalent combination of education and related experience. Skills/ Requirements: Experience with Microsoft Office suite of products. Basic SQL knowledge including the demonstrated ability to read and write simple SQL statements preferred. Prior experience gathering business requirements preferred. Ability to multitask. Ability to act independently to resolve problems. Excellent analytical and communication skills. Excellent organizational skills Must show a sense of urgency, being able to perform and multitask under pressure. U.S. Citizenship or lawful Permanent Resident alien with three or more years as a permanent resident in the United States. Ability to obtain and maintain Government Security Clearance. No conflicts of interest with ConServe or our Clients Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job except for periodic breaks pursuant to applicable law. Occasionally lift and/or move up to 25 pounds. Ability to sit or remain sedentary for your entire work shift (8, 9, or 10 hour shift) Ability to talk and listen on a phone for your entire work shift (8, 9, or 10 hour shift) Ability to type on a computer for your entire work shift (8, 9, or 10 hour shift) Ability to focus on the task at hand, and deliver timely and accurate analyses as stated above Reasonable accommodations may be made to the extent required under applicable law to enable individuals with disabilities to perform the essential functions of this position. Mission ConServe is dedicated to satisfying the needs of our Clients in a manner consistent with improving the human condition, and that will foster the development of long term mutually beneficial relationships with our Clients, our Employees, our Suppliers and Business Partners and the Community as a whole. Continental Service Group, Inc., d/b/a ConServe endeavors to make ******************** accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact our Recruiting Department at: ************, extension: 2277 or by emailing: **************************. Disclaimer: The above job description is not a contractual or binding document; it is provided as a guide to the types of duties required to be undertaken. Duties may vary from time to time and this description is subject to review. Modifications will be made as needed to support changes in the business climate and requirements Qualified applicants will receive consideration for employment regardless of age, race, color, religion, national origin, sex, sexual orientation, gender, gender identity/expression, genetic disposition, genetic markers/carrier status, disability, creed, veteran status, military status, status as a victim of domestic violence, marital status, familial status, pregnancy, childbirth and related medical conditions, and disability, conviction (limited) or other legally protected status. US Citizen or Lawful Permanent Resident Alien with three or more years as a permanent resident in the United States ConServe is a Drug Free Workplace

Please note this is a hybrid position. You will work one day a week onsite in our Fairport, New York Office and may work from home/remotely the other four days. Responsible for providing expert knowledge and project leadership during the planning, analysis, design, implementation and analysis of enhancements, and maintenance of ConServe's software applications. This position will provide leadership to the development and implementation of processes and procedures that control the introduction of new functionality and improvements upon existing applications, including documentation, standardization and adherence to the system development life cycle process. Responsible for Solution architecture, bridging the gap between business problems and technology solutions with emphasis on collaboration across the ConServe landscape. Responsible for managing assigned IT applications staff and providing direction, mentoring, and performance management. Essential Duties & Responsibilities: Plan, direct, coordinate and review the work plan for applications development team across Keep IT Running, Projects and Enhancement activities. Working team leader who participates in all aspects of systems development and support. Work with Business Relationship Leader to understand Business priorities and identify continuous improvement opportunities. Design and implement system modifications to enable the operations needs of ConServe, including support of new business lines and/or departments as well as Client requests. Finding the best technical solution among all possible to solve the existing business problem(s). Describing the structure, characteristics, behavior, and other aspects of software to project stakeholders. Providing specifications according to which the solution is defined, managed, and delivered. Quality control of ConServe's Collection Management System (CCMS) functionality to ensure data integrity and security. Plan, test and implement CCMS modifications, updates and upgrades Prioritize and schedule tasks in best interest of corporate goals. Handle everyday requests in a timely manner to minimize operating disruptions. Mentor and monitor Applications development staff, ensure individuals have training plans and performance management plans that are regularly reviewed. Analyze IT Service desk requests for modifications and strive to leverage existing tool sets for solutions. Adherence to ConServe's Professional Practices Management System (PPMS), Code of Conduct, and Compliance Program Education: High School Diploma or GED Bachelor's Degree in Information Technology or related field or equivalent combination of education and experience Master's Degree preferred Skills/ Requirements: Two (2) years of experience with applications development in a leadership role. Five (5) plus years of experience preferred. Experience as a business analyst, business systems analyst or in the financial services industry preferred Experience in Accounts receivables industry is strongly preferred. Demonstrated strong managerial, supervisory, team management and leadership skills with a proven track record of success in a similar working environment. Ability to multitask, team player with a focus on results and fostering a partnership with the Business Ability to act independently to resolve problems Excellent communication and presentation skills, with the ability to present ideas in a collaborative team setting and in a user-friendly language U.S. Citizenship or lawful Permanent Resident alien with three or more years as a permanent resident in the United States. Ability to obtain and maintain Government Security Clearance No conflicts of interest with ConServe or our Clients Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job except for periodic breaks pursuant to applicable law. The employee must frequently lift or move up to 25 pounds, occasionally up to 50 pounds and occasionally lift or move up to 100 pounds with assistance. Ability to sit or remain sedentary for your entire work shift (8, 9, or 10 hour shift) Must occasionally be able to bend, move, climb and lie down in awkward positions. Ability to type on a computer for your entire work shift (8, 9, or 10 hour shift) While performing the duties of this job, the employee is frequently required to sit, use and reach with hands, walk, stoop, kneel, crouch, stand, talk, see and hear. Ability to listen and talk frequently throughout the day. Ability to drive. Reasonable accommodations may be made to the extent required under applicable law to enable individuals with disabilities to perform the essential functions of this position. Mission ConServe is dedicated to satisfying the needs of our Clients in a manner consistent with improving the human condition, and that will foster the development of long term mutually beneficial relationships with our Clients, our Employees, our Suppliers and Business Partners and the Community as a whole. Continental Service Group, Inc., d/b/a ConServe endeavors to make ******************** accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact our Recruiting Department at: ************, option 7 or by emailing: *********************. Disclaimer: The above job description is not a contractual or binding document; it is provided as a guide to the types of duties required to be undertaken. Duties may vary from time to time and this description is subject to review. Modifications will be made as needed to support changes in the business climate and requirements Qualified applicants will receive consideration for employment regardless of age, race, color, religion, national origin, sex, sexual orientation, gender, gender identity/expression, genetic disposition, genetic markers/carrier status, disability, creed, veteran status, military status, status as a victim of domestic violence, marital status, familial status, pregnancy, childbirth and related medical conditions, and disability, conviction (limited) or other legally protected status. ConServe is a Drug Free Workplace.

Account Resolution Specialist 1st Party ~REMOTE ROLE Welcome to ACI, Your Employer of Choice Since 1989! American Coradius International LLC (ACI) is a long standing, full service financial services company looking to add energetic, initiative-taking, Account Resolution Specialists to our team. We offer a competitive salary and excellent comprehensive benefits. We work with some of the nation's largest banking clients as an extension of their customer service department. We help their customers who have fallen into a delinquent status resolve these financial issues. REMOTE This is a full-time, direct hire opportunity serving large national banking clients. We place immeasurable value on our PEOPLE, and we will continue to strive to be your next employer of choice!The ideal candidate for this exciting Remote 95%, 5% in office (You must have reliable transportation for travel to the office for training, meetings, department needs and IT equipment assistance, as required by the role.) will demonstrate excellent communication and critical thinking skills. In this role, the Account Resolution Specialist should be disciplined/strongly self-motivated to take great care of the customers and resolve their needs . RESPONISBILITIES: The Account Resolution Specialist (ARS) is responsible for handling inbound/outbound calls in a professional and courteous manner to contact consumers to negotiate payment of a past due account. ACI provides our clients with a team of professionals whose mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families. We educate, inform, and present them with options. It is imperative that our associates work within federal, state and client guidelines/laws. We provide extensive training to ensure you are knowledgeable and prepared for the role. Your ability to manage our clients' accounts with respect and professionalism due to the difficulty associated with the account is critical. Our team utilizes various computer systems to access customer information, update information, as verified, accept payments and service the customer with any questions or issues that they may have. What Can We Offer You? Competitive wage with a monthly bonus potential Paid training and equipment provided. A professional and stable employer dedicated to your success. Growth opportunities, we are always looking for future leaders. Great schedule - NO late nights (see schedule below) A Work-Life balance that is the key to happy employees. Comprehensive benefits package including: Three different medical plans to choose from, Dental, Vision, Life, Accident and Disability Insurance options. GENEROUS paid vacation time, Paid personal/sick time. 401K with employer match. Paid holidays. PLEASE READ BEFORE APPLYING All Employees work a 37.5 hour Schedule Requirements: 1st Party - Hours of Operation - Monday - Friday: 9am - 7pm EVERY OTHER SATURDAY UNTIL 1PM Employees will be required to work the following: 2 nights per week until 7pm (Mon-Fri) 2 Friday nights per month until 7pm and at least 1 Saturday per month. Minimum Requirements: High School diploma or GED required. Minimum (1) one year's experience in customer service, will consider previous experience from a banking, sales, call center, other customer service-related positions. You must have reliable transportation for travel to the office for training, scheduled shifts, meetings, department needs, IT equipment assistance, as required by the role. Intermediate computer and keyboard skills (ability to use video conferencing technology zoom and Webex) Must pass client clearance requirements, up to and including, background checks and drug test. Ability to meet client scheduling requirements listed above. Must have reliable internet connection ability to connect company provided equipment to a router, we will perform internet speed test during recruitment process to ensure minimum requirements. Your remote workspace must be quiet and distraction free as all calls are monitored and/or recorded for quality assurance purposes. You must complete the required training, in accordance with client requirements and FDCPA laws/regulations. Must have smartphone with ability to download our VPN application for remote work. Disclaimer: The above job description is not a contractual or binding document; it is provided as a guide to the types of duties required to be undertaken. Duties may vary from time to time and this description is subject to review. Modifications will be made as needed to support changes in the business climate and requirements. ACI is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $17.00-$17.50 hourly. The actual pay offered to a successful candidate will consider a wide range of factors, including but not limited to knowledge, skills, experience, and other variable factors. ACI is an Equal Opportunity Employer.

Responsible for the daily posting of payments to the borrower's accounts. Also processes daily, weekly, and monthly trust invoices to be sent to the Clients. Essential Duties & Responsibilities: Timely and accurate recording and deposit of cash receipts (done by 2pm) and direct payments adjustments and NSFs (done by 3:00pm) for ConServe for proper account maintenance and investment opportunities. Daily mail opened and distributed to their departments. Authorize credit card and ACH payments and deposit daily to trust account. All cash received is deposited before end of business day and network backup tapes are secured off site. Bank deposits and backup tapes delivered to bank by 2:30pm. Ensure payments and related correspondence are handled according to collection regulations returned within 7 days of receipt). Processing daily, weekly, bi-monthly, and monthly Client trust invoices & related ftp payment files. ACH and Wire Transfers are set up and given to authorized approvers by 5pm. Expedite mass Client invoicing that needs to be turned over for mailing by the 3rd day of the month. Daily mail picked up from post office by deadline to be distributed to departments. Handle all misdirected payments according to Professional Practices Management System (PPMS) procedures. Process taxpayer checks to be mailed priority to Client daily. Process settled accounts and commission rate adjustments, invoicing and/or adjustment entries for any under/overages to cash and process overpayments. Adherence to ConServe's Blueprint Quality Management System (PPMS), Code of Conduct, and Compliance Program Non-Essential Duties & Responsibilities: Other duties as assigned. Education: High School Diploma or GED Associate degree or equivalent combination of education and experience Skills/ Requirements: Account Receivable experience or related educational training preferred. Two years of Account Receivable experience preferred. Experience with Accounting Software preferred. Microsoft Office knowledge required. Computer Literate (i.e. competent data entry and word processing skills). Detail-oriented, able to multitask, and meet deadlines. Ability to act independently to resolve problems. Good verbal communication skills. Valid and clean driver's license with the ability to drive to post office and bank as needed. Ability to obtain and maintain Government Security Clearance. U.S. Citizenship or lawful Permanent Resident alien with three or more years as a permanent resident in the United States No conflicts of interest with ConServe or our Clients. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job except for periodic breaks pursuant to applicable law. Work onsite at Corporate office. Has valid Driver's License and transportation Occasionally lift and/or move up to 25 pounds. Ability to sit or remain sedentary for your entire work shift (8-, 9-, or 10-hour shift) Ability to talk and listen on a phone for your entire work shift (8-, 9-, or 10-hour shift) Ability to type on a computer for your entire work shift (8-, 9-, or 10-hour shift) Reasonable accommodations may be made to the extent required under applicable law to enable individuals with disabilities to perform the essential functions of this position. MISSION STATEMENT: ConServe is dedicated to satisfying the needs of our Clients in a manner consistent with improving the human condition, and that will foster the development of long term mutually beneficial relationships with our Clients, our Employees, our Suppliers and Business Partners and the Community as a whole. Disclaimer: The above job description is not a contractual or binding document; it is provided as a guide to the types of duties required to be undertaken. Duties may vary from time to time and this description is subject to review. Modifications will be made as needed to support changes in the business climate and requirements. Continental Service Group, LLC, d/b/a ConServe endeavors to make ******************** accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact our Recruiting Department at: ************, extension: 7 or by emailing: *********************. Qualified applicants will receive consideration for employment regardless of age, race, color, religion, national origin, sex, sexual orientation, gender, gender identity/expression, genetic disposition, genetic markers/carrier status, disability, creed, veteran status, military status, status as a victim of domestic violence, marital status, familial status, pregnancy, childbirth and related medical conditions, and disability, conviction (limited) or other legally protected status. ConServe is a Drug Free Workplace

IN THE FAIRPORT, NEW YORK OFFICE The Operations Services Representative II with Administrative focus will perform administrative support for department and all Operations Teams. Working under the direct supervision of the Operations Services Manager, this position requires strong organizational and communication skills, attention to detail and the ability to work in a fast paced environment. Essential Duties & Responsibilities: Assist all Operations Teams with assignments specific to Client Contracts serviced for each division. Work directly with Clients to properly research requests to identify data records, balances and Client issues, as needed. Consumer correspondence processing: conduct investigations and to prepare and send a response to Consumer; working with Clients for document requests via various media. Consumer credit reporting; e-OSCAR electronic Consumer dispute process; investigation through resolution. Daily mail processing; inbound and outbound, includes mail sorts and distribution. Daily report processing: includes running and distributing departmental reports. Provide receptionist service as needed: Greet and direct office visitors, answer main office telephone system, respond to direct requests for information and/or forward messages to appropriate staff. Maintain and update databases as needed. Provide administrative support to staff for copying, scanning, faxing and large-scale mailings. Ensure compliance with all contractual requirements. Adherence to ConServe's Professional Practices Management System (PPMS), Code of Conduct, and Compliance Program Non-Essential Duties & Responsibilities: Other duties as assigned. Education: High School Diploma or GED Associates or Bachelor's Degree or equivalent combination of education and experience preferred Skills/ Requirements: Two (2) years of Office Administrative experience Ability and history of maintaining confidentiality and high level of trustworthiness. Ability and history of interacting well with team members and customers in a professional manner while maintaining a safe work environment. Attention to detail Proven attendance history Ability to multi-task and adapt to daily business needs with high level of accuracy Proficiency in MS Word, Excel, and e-mail Proficiency in ConServe Collection Systems preferred Internet experience preferred Availability to work periodic weekend hours as needed Ability to work with all levels of staff (entry level to Executive Management.) The ability to telework. A teleworker is defined as an employee who works for ConServe from a home, or other remote office, for all of the regularly scheduled work week. A teleworker uses telecommunication technologies, including, but not limited to, soft telephones, virtual facsimiles, computers, electronic mail, and remote Internet connections to access work remotely on a pre-determined basis Secure internet connection, to plug in ConServe equipment into a hardline Ethernet port A private work area in which work activities can be conducted U.S. Citizenship or lawful Permanent Resident alien with three or more years as a permanent resident in the United States. Ability to obtain and maintain Government Security Clearance No conflicts of interest with ConServe or our Clients. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Occasionally lift and/or move up to 25 pounds. Ability to sit or remain sedentary for up to 8 hours per day, except for periodic breaks pursuant to applicable law Ability to talk and listen on a phone for up to 8 hours per day Ability to type on a computer for up to 8 hours per day Reasonable accommodations may be made to the extent required under applicable law to enable individuals with disabilities to perform the essential functions of this position. MISSION STATEMENT: ConServe is dedicated to satisfying the needs of our Clients in a manner consistent with improving the human condition, and that will foster the development of long term mutually beneficial relationships with our Clients, our Employees, our Suppliers and Business Partners and the Community as a whole. Disclaimer: The above job description is not a contractual or binding document; it is provided as a guide to the types of duties required to be undertaken. Duties may vary from time to time and this description is subject to review. Modifications will be made as needed to support changes in the business climate and requirements. Continental Service Group, Inc., d/b/a ConServe endeavors to make ******************** accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact our Recruiting Department at: ************, option 7 or by emailing: *********************. Qualified applicants will receive consideration for employment regardless of age, race, color, religion, national origin, sex, sexual orientation, gender, gender identity/expression, genetic disposition, genetic markers/carrier status, disability, creed, veteran status, military status, status as a victim of domestic violence, marital status, familial status, pregnancy, childbirth and related medical conditions, and disability, conviction (limited) or other legally protected status. ConServe is a Drug Free Workplace

**Please note, this is a hybrid work opportunity handling Student Loan collections. You must be able to work onsite in our Fairport, New York Office three (3) days per week. For 40 years, ConServe has been a leading provider of accounts receivable management and collection services specializing in customized solutions for colleges and universities, guaranty agencies, private lenders, credit unions and government contracts. We are based on the simple principle that helping people fulfill their obligations, in ways that preserve their dignity, enhances self-confidence and empowers them with a sense of control. At ConServe, we call it Fostering Financial Freedom . We take great pride in being a team of the right people, doing the right thing, at the right time, the right way. Why join us? · Performance-based monthly bonus opportunity · Award-winning benefits packages · Flexible schedules · Growth opportunities · Repeatedly named one of the Best Places to Work in Collections · Two-time recipient of the Better Business Bureau's Torch Award for Ethics O*NET: 43-3011.00, 13-2071.00, 43-4051.00, 41-3031.02 Position Summary : The Sr. Debt Counselor role manages and collects delinquent business and consumer accounts. Our consultative approach helps identify the most suitable way to resolve a balance in the best interest of all parties. Due to the competitive nature of these contracts, it is imperative ConServe locates experienced, professional individuals who are customer-focused, enthusiastic, detail-oriented and able to work in a fast-paced environment or remote work environment. Essential Duties & Responsibilities: The Sr. Debt Counselor provides financial, clerical and administrative services to ensure efficient, timely and accurate repayment of accounts within their scope of work The Sr. Debt Counselor will address collection/accounts receivable issues and assist with special projects based on departmental goals and objectives. Ensure effective decisions are made in the best interest of the client requirements and expectations. Demonstrates the right judgment that is within authority and scope of work Capable of reviewing Secretary of State, P & Ls and various financial documents to ensure resolution is supportable Resolve complex issues Demonstrate a positive working relationship with departments to accomplish the goals and objectives of the client and ConServe. Skip-Tracing - to assist in locating & contacting consumers and businesses Meet daily, weekly and monthly goals as set by management at ConServe. Daily Productivity - Work a specified number of accounts/cases daily and maintain an acceptable level of daily metrics as assigned to the position by Management. Achieve a high level of resolution with a compliant and customer centric approach Record Maintenance - proper management & updating of system to maximize contacts Adherence to ConServe's Blueprint Quality Management System, Code of Conduct, and Compliance Program Non-Essential Duties & Responsibilities: Other duties as assigned Education Requirement: High School Diploma or GED Associates or Bachelor's Degree preferred Skills/ Requirements: One (1) year of ConServe collections experience or five (5) years of relevant 3rd party debt collection experience in Higher Education, Financial Services or Government debt collection. Consistent, proven twelve-month performance history. Documented successful debt collection performance records The ability to work onsite three days per week and can work remotely the remaining two days. Current or recent student loan debt collection experience preferred. Business to Business asset recovery, sales, marketing or other B2B related skills preferred Strong organizational and time management skills. Attention to detail. Ability to act independently to resolve problems. The ability to work the required scheduled shift. Fluent in conversational English and ability to proficiently read and write English Strong verbal communication skills with the ability to listen, persuade, negotiate and obtain resolution Intermediate Computer skills to document calls and navigate software packages, databases and the internet. Ability to work in a positive, collaborative manner with coworkers Ability and history of maintaining confidentiality and high level of trustworthiness. Ability and history of interacting well with team members and customers in a professional. manner while maintaining a safe work environment. Ability to obtain and maintain Government Security Clearance. Ability to obtain and maintain State Collections Licensure U.S. Citizenship or lawful Permanent Resident alien with three or more years as a permanent resident in the United States. No conflicts of interest with ConServe or our Clients. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job except for periodic breaks pursuant to applicable law. Occasionally lift and/or move up to 25 pounds. Ability to sit or remain sedentary for your entire work shift (8-, 9-, or 10-hour shift) Ability to talk and listen on a phone for your entire work shift (8-, 9-, or 10-hour shift) Ability to type on a computer for your entire work shift (8-, 9-, or 10-hour shift) Reasonable accommodations may be made to the extent required under applicable law to enable individuals with disabilities to perform the essential functions of this position. MISSION STATEMENT: ConServe is dedicated to satisfying the needs of our Clients in a manner consistent with improving the human condition, and that will foster the development of long term mutually beneficial relationships with our Clients, our Employees, our Suppliers and Business Partners and the Community as a whole. Disclaimer: The above job description is not a contractual or binding document; it is provided as a guide to the types of duties required to be undertaken. Duties may vary from time to time and this description is subject to review. Modifications will be made as needed to support changes in the business climate and requirements. Continental Service Group, LLC, d/b/a ConServe endeavors to make ******************** accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact our Recruiting Department at: ************, extension: 7 or by emailing: *********************. Qualified applicants will receive consideration for employment regardless of age, race, color, religion, national origin, sex, sexual orientation, gender, gender identity/expression, genetic disposition, genetic markers/carrier status, disability, creed, veteran status, military status, status as a victim of domestic violence, marital status, familial status, pregnancy, childbirth and related medical conditions, and disability, conviction (limited) or other legally protected status. ConServe is a Drug Free Workplace

** Please note - this is a remote work opportunity. This posting is only for candidates that have prior collections experience and reside in Buffalo, New York or the immediate surrounding areas. Applications from those without collections experience or outside of this area will not be considered. ** For 38 years, ConServe has been a leading provider of accounts receivable management and collection services specializing in customized solutions for colleges and universities, guaranty agencies, private lenders, credit unions and government contracts. We are based on the simple principle that helping people fulfill their obligations, in ways that preserve their dignity, enhances self-confidence and empowers them with a sense of control. At ConServe, we call it Fostering Financial Freedom . We take great pride in being a team of the right people, doing the right thing, at the right time, the right way. Why join us? · Performance-based monthly bonus opportunity · Award-winning benefits packages · Flexible schedules · Growth opportunities · Repeatedly named one of the Best Places to Work in Collections · Two-time recipient of the Better Business Bureau's Torch Award for Ethics O*NET: 43-3011.00, 13-2071.00, 43-4051.00, 41-3031.02 Position Summary: Our Representatives use a consultative approach to manage and collect on delinquent accounts. Our consultative approach helps consumers identify the most suitable way to resolve a balance in the best interest of all parties. Since client satisfaction is a top priority, it is imperative that ConServe locates professional individuals who are customer-focused, detail-oriented and able to work in a fast-paced environment. If you're a motivated, positive, team player and problem solver, then you would be a good fit for the ConServe team. Essential Duties & Responsibilities: Obtain information from Consumers in order to determine current financial situation and determine solutions Provide solutions to Consumers to enable them to resolve their obligation administratively or voluntarily Gather proper documentation from Consumers and maintain appropriate follow-up Meet daily, weekly and monthly goals as set by management at ConServe Daily Productivity - all Representatives will make between 125-200 phone calls per day and work in a call center environment or remote work environment. Monthly Recoveries - must achieve ConServe's monthly targeted performance objectives for collections. Record Maintenance - proper management & updating of system to maximize contacts Skip-Tracing - to assist in locating & contacting consumers or businesses Adherence to ConServe's Professional Practices Management System (PPMS), Code of Conduct, and Compliance Program Education Requirement: High School Diploma or GED Associates or Bachelor's Degree preferred Skills/ Requirements: One (1) year or more of 3rd party collection experience preferred. The ability to work 8 hour shifts consisting of three (3) days starting between 8:00 am EST and 9:30am EST and ending between 5:00 pm CST and 6:30 pm EST (start and end time are flexible but the shift must be 8 hours) and two (2) evenings Noon EST - 9:00 pm EST. The virtual classroom training is 5 day shifts and the virtual hands-on training time is currently limited to 4 day shifts and one evening. Willingness to work an occasional Saturday morning shift (optional) Fluent in conversational English and abiity to proficiently read and write English Strong verbal communication skills with the ability to listen, persuade, negotiate and obtain resolution Intermediate Computer skills to document calls and navigate software packages, databases and the internet. Strong organizational and time management skills Attention to detail Ability to act independently to resolve problems Motivation to learn Ability to work in a positive, collaborative manner with coworkers Ability and history of maintaining confidentiality and high level of trustworthiness. Ability and history of interacting well with team members and customers in a professional manner while maintaining a safe work environment. Ability to obtain and maintain Government Security Clearance (Please be advised that upon hire, you may go through a State and/or Federal Clearance process. Our team will be available to assist you as you move through this process). Ability to obtain and maintain State Collections Licensure Legally eligible to work in the United States No conflicts of interest with ConServe or our Clients. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job except for periodic breaks pursuant to applicable law. Occasionally lift and/or move up to 25 pounds. Ability to sit or remain sedentary for your entire work shift (8, 9, or 10 hour shift) Ability to talk and listen on a phone for your entire work shift (8, 9, or 10 hour shift) Ability to type on a computer for your entire work shift (8, 9, or 10 hour shift) Reasonable accommodations may be made to the extent required under applicable law to enable individuals with disabilities to perform the essential functions of this position. MISSION STATEMENT: ConServe is dedicated to satisfying the needs of our Clients in a manner consistent with improving the human condition, and that will foster the development of long term mutually beneficial relationships with our Clients, our Employees, our Suppliers and Business Partners and the Community as a whole. Disclaimer: The above job description is not a contractual or binding document; it is provided as a guide to the types of duties required to be undertaken. Duties may vary from time to time and this description is subject to review. Modifications will be made as needed to support changes in the business climate and requirements. Continental Service Group, LLC., d/b/a ConServe endeavors to make ******************** accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact our Recruiting Department at: ************, option 7 or by emailing: *********************. Qualified applicants will receive consideration for employment regardless of age, race, color, religion, national origin, sex, sexual orientation, gender, gender identity/expression, genetic disposition, genetic markers/carrier status, disability, creed, veteran status, military status, status as a victim of domestic violence, marital status, familial status, pregnancy, childbirth and related medical conditions, and disability, conviction (limited) or other legally protected status. ConServe is a Drug Free Workplace

**Please note, we are set up to hire employees in these states: Alabama, Florida, Georgia, Missouri, North Carolina, South Carolina, North Dakota, Tennessee, Texas, Virginia, Upstate NY, Finger Lakes/Southern Tier, NY and Rochester & Buffalo, NY areas. This is a remote work opportunity. For 40 years, ConServe has been a leading provider of accounts receivable management and collection services specializing in customized solutions for colleges and universities, guaranty agencies, private lenders, credit unions and government contracts. We are based on the simple principle that helping people fulfill their obligations, in ways that preserve their dignity, enhances self-confidence and empowers them with a sense of control. At ConServe, we call it Fostering Financial Freedom . We take great pride in being a team of the right people, doing the right thing, at the right time, the right way. Why join us? · Performance-based monthly bonus opportunity · Award-winning benefits packages · Flexible schedules · Growth opportunities · Repeatedly named one of the Best Places to Work in Collections · Two-time recipient of the Better Business Bureau's Torch Award for Ethics O*NET: 43-3011.00, 13-2071.00, 43-4051.00, 41-3031.02 Position Summary: Our Representatives use a consultative approach to manage and collect on delinquent accounts. Our consultative approach helps consumers identify the most suitable way to resolve a balance in the best interest of all parties. Since client satisfaction is a top priority, it is imperative that ConServe locates professional individuals who are customer-focused, detail-oriented and able to work in a fast-paced environment. If you're a motivated, positive, team player and problem solver, then you would be a good fit for the ConServe team. Essential Duties & Responsibilities: Obtain information from Consumers in order to determine current financial situation and determine solutions Provide solutions to Consumers to enable them to resolve their obligation administratively or voluntarily Gather proper documentation from Consumers and maintain appropriate follow-up Meet daily, weekly and monthly goals as set by management at ConServe Daily Productivity - all Representatives will make between 125-200 phone calls per day and work in a call center environment or remote work environment. Monthly Recoveries - must achieve ConServe's monthly targeted performance objectives for collections. Record Maintenance - proper management & updating of system to maximize contacts Skip-Tracing - to assist in locating & contacting consumers or businesses Adherence to ConServe's Professional Practices Management System (PPMS), Code of Conduct, and Compliance Program Education Requirement: High School Diploma or GED Associates or Bachelor's Degree preferred Skills/ Requirements: The ability to work 8 hour shifts consisting of three (3) days starting between 8:00 am EST and 9:30am EST and ending between 5:00 pm CST and 6:30 pm EST (start and end time are flexible but the shift must be 8 hours) and two (2) evenings Noon EST - 9:00 pm EST. The training time is currently limited to days and one evening. Willingness to work an occasional Saturday morning shift (optional) Fluent in conversational English and abiity to proficiently read and write English Strong verbal communication skills with the ability to listen, persuade, negotiate and obtain resolution Intermediate Computer skills to document calls and navigate software packages, databases and the internet. Strong organizational and time management skills Attention to detail Ability to act independently to resolve problems Motivation to learn Ability to work in a positive, collaborative manner with coworkers Ability and history of maintaining confidentiality and high level of trustworthiness. Ability and history of interacting well with team members and customers in a professional manner while maintaining a safe work environment. Ability to obtain and maintain Government Security Clearance (Please be advised that upon hire, you may go through a State and/or Federal Clearance process. Our team will be available to assist you as you move through this process). Ability to obtain and maintain State Collections Licensure Legally eligible to work in the United States No conflicts of interest with ConServe or our Clients. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job except for periodic breaks pursuant to applicable law. Occasionally lift and/or move up to 25 pounds. Ability to sit or remain sedentary for your entire work shift (8, 9, or 10 hour shift) Ability to talk and listen on a phone for your entire work shift (8, 9, or 10 hour shift) Ability to type on a computer for your entire work shift (8, 9, or 10 hour shift) Reasonable accommodations may be made to the extent required under applicable law to enable individuals with disabilities to perform the essential functions of this position. MISSION STATEMENT: ConServe is dedicated to satisfying the needs of our Clients in a manner consistent with improving the human condition, and that will foster the development of long term mutually beneficial relationships with our Clients, our Employees, our Suppliers and Business Partners and the Community as a whole. Disclaimer: The above job description is not a contractual or binding document; it is provided as a guide to the types of duties required to be undertaken. Duties may vary from time to time and this description is subject to review. Modifications will be made as needed to support changes in the business climate and requirements. Continental Service Group, LLC., d/b/a ConServe endeavors to make ******************** accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact our Recruiting Department at: ************, option 7 or by emailing: *********************. Qualified applicants will receive consideration for employment regardless of age, race, color, religion, national origin, sex, sexual orientation, gender, gender identity/expression, genetic disposition, genetic markers/carrier status, disability, creed, veteran status, military status, status as a victim of domestic violence, marital status, familial status, pregnancy, childbirth and related medical conditions, and disability, conviction (limited) or other legally protected status. ConServe is a Drug Free Workplace

ConServe is looking for outgoing, professional, creative-types with business to business experience (i.e. commercial real estate, insurance sales, etc.) to work in a highly competitive, fast-paced environment managing and collecting on delinquent business accounts. This role offers a base pay plus monthly bonus opportunity ranging from $1,500 - $5,000+ based on performance. **Please note - this posting is only for candidates that reside in Texas, Georgia, Alabama, Missouri, North Carolina, North Dakota, South Carolina, Indiana, Tennessee, Florida, Virginia, Upstate NY, Finger Lakes/Southern Tier, NY, Rochester, NY area. Applications from those outside of these areas will not be considered. This is a remote work opportunity. For 40 years, ConServe has been a leading provider of accounts receivable management and collection services specializing in customized solutions for colleges and universities, guaranty agencies, private lenders, credit unions and government contracts. We are based on the simple principle that helping people fulfill their obligations, in ways that preserve their dignity, enhances self-confidence and empowers them with a sense of control. At ConServe, we call it Fostering Financial Freedom . We take great pride in being a team of the right people, doing the right thing, at the right time, the right way. Why join us? · Performance-based monthly bonus opportunity · Award-winning benefits packages · Flexible schedules · Growth opportunities · Repeatedly named one of the Best Places to Work in Collections · Two-time recipient of the Better Business Bureau's Torch Award for Ethics O*NET: 43-3011.00, 13-2071.00, 43-4051.00, 41-3031.02 Position Summary: Our Representatives use a consultative approach to manage and collect on delinquent accounts. Our consultative approach helps consumers identify the most suitable way to resolve a balance in the best interest of all parties. Since client satisfaction is a top priority, it is imperative that ConServe locates professional individuals who are customer-focused, detail-oriented and able to work in a fast-paced environment. If you're a motivated, positive, team player and problem solver, then you would be a good fit for the ConServe team. Essential Duties & Responsibilities: Obtain information from Consumers in order to determine current financial situation and determine solutions Provide solutions to Consumers to enable them to resolve their obligation administratively or voluntarily Gather proper documentation from Consumers and maintain appropriate follow-up Meet daily, weekly and monthly goals as set by management at ConServe Daily Productivity - all Representatives will make between 125-200 phone calls per day and work in a call center environment or remote work environment. Monthly Recoveries - must achieve ConServe's monthly targeted performance objectives for collections. Record Maintenance - proper management & updating of system to maximize contacts Skip-Tracing - to assist in locating & contacting consumers or businesses Adherence to ConServe's Professional Practices Management System (PPMS), Code of Conduct, and Compliance Program Education Requirement: High School Diploma or GED Associates or Bachelor's Degree preferred Skills/ Requirements: Business to business experience (i.e. commercial real estate, insurance sales, etc.) or prior recent debt collection experience preferred. The ability to work 8-hour shifts, Monday through Friday, consisting of three (3) days starting between 8:00 am EST and 9:00am EST and ending between 5:00 pm EST and 6:00 pm EST until clearance is approved two (2) evenings Noon EST - 9:00 pm EST. Once you move into the department (after you receive clearance), you must have the ability to work five 8-hour shifts, Monday through Friday starting between 8:00 am EST and 9:00 am EST. Fluent in conversational English and abiity to proficiently read and write English Strong verbal communication skills with the ability to listen, persuade, negotiate and obtain resolution Intermediate Computer skills to document calls and navigate software packages, databases and the internet. Strong organizational and time management skills Attention to detail Ability to act independently to resolve problems Motivation to learn Ability to work in a positive, collaborative manner with coworkers Ability and history of maintaining confidentiality and high level of trustworthiness. Ability and history of interacting well with team members and customers in a professional manner while maintaining a safe work environment. Ability to obtain and maintain Government Security Clearance (Please be advised that upon hire, you may go through a State and/or Federal Clearance process. Our team will be available to assist you as you move through this process). Ability to obtain and maintain State Collections Licensure U.S. Citizenship or lawful Permanent Resident alien with three or more years as a permanent resident in the United States. No conflicts of interest with ConServe or our Clients. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job except for periodic breaks pursuant to applicable law. Occasionally lift and/or move up to 25 pounds. Ability to sit or remain sedentary for your entire work shift (8, 9, or 10 hour shift) Ability to talk and listen on a phone for your entire work shift (8, 9, or 10 hour shift) Ability to type on a computer for your entire work shift (8, 9, or 10 hour shift) Reasonable accommodations may be made to the extent required under applicable law to enable individuals with disabilities to perform the essential functions of this position. MISSION STATEMENT: ConServe is dedicated to satisfying the needs of our Clients in a manner consistent with improving the human condition, and that will foster the development of long term mutually beneficial relationships with our Clients, our Employees, our Suppliers and Business Partners and the Community as a whole. Disclaimer: The above job description is not a contractual or binding document; it is provided as a guide to the types of duties required to be undertaken. Duties may vary from time to time and this description is subject to review. Modifications will be made as needed to support changes in the business climate and requirements. Continental Service Group, LLC., d/b/a ConServe endeavors to make ******************** accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact our Recruiting Department at: ************, option 7 or by emailing: *********************. Qualified applicants will receive consideration for employment regardless of age, race, color, religion, national origin, sex, sexual orientation, gender, gender identity/expression, genetic disposition, genetic markers/carrier status, disability, creed, veteran status, military status, status as a victim of domestic violence, marital status, familial status, pregnancy, childbirth and related medical conditions, and disability, conviction (limited) or other legally protected status. ConServe is a Drug Free Workplace

Account Resolution Specialist 1st Party ~REMOTE ROLE Welcome to ACI, Your Employer of Choice Since 1989! American Coradius International LLC (ACI) is a long standing, full service financial services company looking to add energetic, initiative-taking, Account Resolution Specialists to our team. We offer a competitive salary and excellent comprehensive benefits. We work with some of the nation's largest banking clients as an extension of their customer service department. We help their customers who have fallen into a delinquent status resolve these financial issues. REMOTE This is a full-time, direct hire opportunity serving large national banking clients. We place immeasurable value on our PEOPLE, and we will continue to strive to be your next employer of choice! The ideal candidate for this exciting Remote 95%, 5% in office (You must have reliable transportation for travel to the office for training, meetings, department needs and IT equipment assistance, as required by the role.) will demonstrate excellent communication and critical thinking skills. In this role, the Account Resolution Specialist should be disciplined/strongly self-motivated to take great care of the customers and resolve their needs. RESPONISBILITIES: The Account Resolution Specialist (ARS) is responsible for handling inbound/outbound calls in a professional and courteous manner to contact consumers to negotiate payment of a past due account. ACI provides our clients with a team of professionals whose mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families. We educate, inform, and present them with options. It is imperative that our associates work within federal, state and client guidelines/laws. We provide extensive training to ensure you are knowledgeable and prepared for the role. Your ability to manage our clients' accounts with respect and professionalism due to the difficulty associated with the account is critical. Our team utilizes various computer systems to access customer information, update information, as verified, accept payments and service the customer with any questions or issues that they may have. What Can We Offer You? Competitive wage with a monthly bonus potential Paid training and equipment provided. A professional and stable employer dedicated to your success. Growth opportunities, we are always looking for future leaders. Great schedule - NO late nights (see schedule below) A Work-Life balance that is the key to happy employees. Comprehensive benefits package including: Three different medical plans to choose from, Dental, Vision, Life, Accident and Disability Insurance options. GENEROUS paid vacation time, Paid personal/sick time. 401K with employer match. Paid holidays. PLEASE READ BEFORE APPLYING All Employees work a 37.5 hour Schedule Requirements: 1st Party - Hours of Operation - Monday - Friday: 9am - 7pm EVERY OTHER SATURDAY UNTIL 1PM Employees will be required to work the following: 2 nights per week until 7pm (Mon-Fri) 2 Friday nights per month until 7pm and at least 1 Saturday per month. Minimum Requirements: High School diploma or GED required. Minimum (1) one year's experience in customer service, will consider previous experience from a banking, sales, call center, other customer service-related positions. You must have reliable transportation for travel to the office for training, scheduled shifts, meetings, department needs, IT equipment assistance, as required by the role. Intermediate computer and keyboard skills (ability to use video conferencing technology zoom and Webex) Must pass client clearance requirements, up to and including, background checks and drug test. Ability to meet client scheduling requirements listed above. Must have reliable internet connection ability to connect company provided equipment to a router, we will perform internet speed test during recruitment process to ensure minimum requirements. Your remote workspace must be quiet and distraction free as all calls are monitored and/or recorded for quality assurance purposes. You must complete the required training, in accordance with client requirements and FDCPA laws/regulations. Must have smartphone with ability to download our VPN application for remote work. Disclaimer: The above job description is not a contractual or binding document; it is provided as a guide to the types of duties required to be undertaken. Duties may vary from time to time and this description is subject to review. Modifications will be made as needed to support changes in the business climate and requirements. ACI is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $17.00-$17.50 hourly. The actual pay offered to a successful candidate will consider a wide range of factors, including but not limited to knowledge, skills, experience, and other variable factors. ACI is an Equal Opportunity Employer.

**Please note - this posting is only for candidates that reside in Texas, Florida, Georgia, Tennessee, Alabama, Missouri, North Carolina, South Carolina, North Dakota, Virginia, Upstate NY, Finger Lakes/Southern Tier, NY, Rochester, NY area. **This is a remote work opportunity. For 40 years, ConServe has been a leading provider of accounts receivable management and collection services specializing in customized solutions for colleges and universities, guaranty agencies, private lenders, credit unions and government contracts. We are based on the simple principle that helping people fulfill their obligations, in ways that preserve their dignity, enhances self-confidence and empowers them with a sense of control. At ConServe, we call it Fostering Financial Freedom . We take great pride in being a team of the right people, doing the right thing, at the right time, the right way. Why join us? · Performance-based monthly bonus opportunity · Award-winning benefits packages · Flexible schedules · Growth opportunities · Repeatedly named one of the Best Places to Work in Collections · Two-time recipient of the Better Business Bureau's Torch Award for Ethics O*NET: 43-3011.00, 13-2071.00, 43-4051.00, 41-3031.02 Position Summary: Our Representatives use a consultative approach to manage and collect on delinquent accounts. Our consultative approach helps consumers identify the most suitable way to resolve a balance in the best interest of all parties. Since client satisfaction is a top priority, it is imperative that ConServe locates professional individuals who are customer-focused, detail-oriented and able to work in a fast-paced environment. If you're a motivated, positive, team player and problem solver, then you would be a good fit for the ConServe team. Essential Duties & Responsibilities: Obtain information from Consumers in order to determine current financial situation and determine solutions Provide solutions to Consumers to enable them to resolve their obligation administratively or voluntarily Gather proper documentation from Consumers and maintain appropriate follow-up Meet daily, weekly and monthly goals as set by management at ConServe Daily Productivity - all Representatives will make between 125-200 phone calls per day and work in a call center environment or remote work environment. Monthly Recoveries - must achieve ConServe's monthly targeted performance objectives for collections. Record Maintenance - proper management & updating of system to maximize contacts Skip-Tracing - to assist in locating & contacting consumers or businesses Adherence to ConServe's Professional Practices Management System (PPMS), Code of Conduct, and Compliance Program Education Requirement: High School Diploma or GED Associates or Bachelor's Degree preferred Skills/ Requirements: One (1) year or more of 3rd party collection experience preferred. The ability to work 8 hour shifts consisting of three (3) days starting between 8:00 am EST and 9:30am EST and ending between 5:00 pm CST and 6:30 pm EST (start and end time are flexible but the shift must be 8 hours) and two (2) evenings Noon EST - 9:00 pm EST. The virtual classroom training is 5 day shifts and the virtual hands-on training time is currently limited to 4 day shifts and one evening. Fluent in conversational English and abiity to proficiently read and write English Strong verbal communication skills with the ability to listen, persuade, negotiate and obtain resolution Intermediate Computer skills to document calls and navigate software packages, databases and the internet. Strong organizational and time management skills Attention to detail Ability to act independently to resolve problems Motivation to learn Ability to work in a positive, collaborative manner with coworkers Ability and history of maintaining confidentiality and high level of trustworthiness. Ability and history of interacting well with team members and customers in a professional manner while maintaining a safe work environment. Ability to obtain and maintain Government Security Clearance (Please be advised that upon hire, you may go through a State and/or Federal Clearance process. Our team will be available to assist you as you move through this process). Ability to obtain and maintain State Collections Licensure Legally eligible to work in the United States No conflicts of interest with ConServe or our Clients. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job except for periodic breaks pursuant to applicable law. Occasionally lift and/or move up to 25 pounds. Ability to sit or remain sedentary for your entire work shift (8, 9, or 10 hour shift) Ability to talk and listen on a phone for your entire work shift (8, 9, or 10 hour shift) Ability to type on a computer for your entire work shift (8, 9, or 10 hour shift) Reasonable accommodations may be made to the extent required under applicable law to enable individuals with disabilities to perform the essential functions of this position. MISSION STATEMENT: ConServe is dedicated to satisfying the needs of our Clients in a manner consistent with improving the human condition, and that will foster the development of long term mutually beneficial relationships with our Clients, our Employees, our Suppliers and Business Partners and the Community as a whole. Disclaimer: The above job description is not a contractual or binding document; it is provided as a guide to the types of duties required to be undertaken. Duties may vary from time to time and this description is subject to review. Modifications will be made as needed to support changes in the business climate and requirements. Continental Service Group, LLC., d/b/a ConServe endeavors to make ******************** accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact our Recruiting Department at: ************, option 7 or by emailing: *********************. Qualified applicants will receive consideration for employment regardless of age, race, color, religion, national origin, sex, sexual orientation, gender, gender identity/expression, genetic disposition, genetic markers/carrier status, disability, creed, veteran status, military status, status as a victim of domestic violence, marital status, familial status, pregnancy, childbirth and related medical conditions, and disability, conviction (limited) or other legally protected status. ConServe is a Drug Free Workplace

The Sr. Debt Counselor role manages and collects delinquent business and consumer accounts. Our consultative approach helps identify the most suitable way to resolve a balance in the best interest of all parties. Due to the competitive nature of these contracts, it is imperative ConServe locates experienced, professional individuals who are customer-focused, enthusiastic, detail-oriented and able to work in a fast-paced environment or remote work environment. Essential Duties & Responsibilities: The Sr. Debt Counselor provides financial, clerical and administrative services to ensure efficient, timely and accurate repayment of accounts within their scope of work The Sr. Debt Counselor will address collection/accounts receivable issues and assist with special projects based on departmental goals and objectives. Ensure effective decisions are made in the best interest of the client requirements and expectations. Demonstrates the right judgment that is within authority and scope of work Capable of reviewing Secretary of State, P & Ls and various financial documents to ensure resolution is supportable Resolve complex issues Demonstrate a positive working relationship with departments to accomplish the goals and objectives of the client and ConServe. Skip-Tracing - to assist in locating & contacting consumers and businesses Meet daily, weekly and monthly goals as set by management at ConServe. Daily Productivity - Work a specified number of accounts/cases daily and maintain an acceptable level of daily metrics as assigned to the position by Management. Achieve a high level of resolution with a compliant and customer centric approach Record Maintenance - proper management & updating of system to maximize contacts Adherence to ConServe's Blueprint Quality Management System, Code of Conduct, and Compliance Program Non-Essential Duties & Responsibilities: Other duties as assigned Education Requirement: High School Diploma or GED Associates or Bachelor's Degree preferred Skills/ Requirements: One (1) year of ConServe collections experience or five (5) years of relevant 3rd party debt collection experience in Higher Education, Financial Services or Government debt collection. Consistent, proven twelve-month performance history. Documented successful debt collection performance records Current or recent debt collection experience preferred. Business to Business asset recovery, sales, marketing or other B2B related skills preferred Strong organizational and time management skills. Attention to detail. Ability to act independently to resolve problems. The ability to work the required scheduled shift. Fluent in conversational English and ability to proficiently read and write English Strong verbal communication skills with the ability to listen, persuade, negotiate and obtain resolution Intermediate Computer skills to document calls and navigate software packages, databases and the internet. Ability to work in a positive, collaborative manner with coworkers Ability and history of maintaining confidentiality and high level of trustworthiness. Ability and history of interacting well with team members and customers in a professional. manner while maintaining a safe work environment. The ability to telework. A teleworker is defined as an employee who works for ConServe from a home, or other remote office, for all of the regularly scheduled work week. A teleworker uses telecommunication technologies, including, but not limited to, soft telephones, virtual facsimiles, computers, electronic mail, and remote Internet connections to access work remotely on a pre-determined basis A secure internet connection, to plug in ConServe equipment into a hardline Ethernet port A private work area in which work activities can be conducted Ability to obtain and maintain Government Security Clearance. Ability to obtain and maintain State Collections Licensure U.S. Citizenship or lawful Permanent Resident alien with three or more years as a permanent resident in the United States. No conflicts of interest with ConServe or our Clients. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job except for periodic breaks pursuant to applicable law. Occasionally lift and/or move up to 25 pounds. Ability to sit or remain sedentary for your entire work shift (8-, 9-, or 10-hour shift) Ability to talk and listen on a phone for your entire work shift (8-, 9-, or 10-hour shift) Ability to type on a computer for your entire work shift (8-, 9-, or 10-hour shift) Reasonable accommodations may be made to the extent required under applicable law to enable individuals with disabilities to perform the essential functions of this position. MISSION STATEMENT: ConServe is dedicated to satisfying the needs of our Clients in a manner consistent with improving the human condition, and that will foster the development of long term mutually beneficial relationships with our Clients, our Employees, our Suppliers and Business Partners and the Community as a whole. Disclaimer: The above job description is not a contractual or binding document; it is provided as a guide to the types of duties required to be undertaken. Duties may vary from time to time and this description is subject to review. Modifications will be made as needed to support changes in the business climate and requirements. Continental Service Group, LLC, d/b/a ConServe endeavors to make ******************** accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact our Recruiting Department at: ************, extension: 7 or by emailing: *********************. Qualified applicants will receive consideration for employment regardless of age, race, color, religion, national origin, sex, sexual orientation, gender, gender identity/expression, genetic disposition, genetic markers/carrier status, disability, creed, veteran status, military status, status as a victim of domestic violence, marital status, familial status, pregnancy, childbirth and related medical conditions, and disability, conviction (limited) or other legally protected status. ConServe is a Drug Free Workplace

**Please note - this posting is only for candidates that reside in the Horseheads/Elmira, NY area. Applications from those outside of these areas will not be considered. This is a remote work opportunity. For 38 years, ConServe has been a leading provider of accounts receivable management and collection services specializing in customized solutions for colleges and universities, guaranty agencies, private lenders, credit unions and government contracts. We are based on the simple principle that helping people fulfill their obligations, in ways that preserve their dignity, enhances self-confidence and empowers them with a sense of control. At ConServe, we call it Fostering Financial Freedom . We take great pride in being a team of the right people, doing the right thing, at the right time, the right way. Why join us? · Performance-based monthly bonus opportunity · Award-winning benefits packages · Flexible schedules · Growth opportunities · Repeatedly named one of the Best Places to Work in Collections · Two-time recipient of the Better Business Bureau's Torch Award for Ethics O*NET: 43-3011.00, 13-2071.00, 43-4051.00, 41-3031.02 Position Summary: Our Representatives use a consultative approach to manage and collect on delinquent accounts. Our consultative approach helps consumers identify the most suitable way to resolve a balance in the best interest of all parties. Since client satisfaction is a top priority, it is imperative that ConServe locates professional individuals who are customer-focused, detail-oriented and able to work in a fast-paced environment. If you're a motivated, positive, team player and problem solver, then you would be a good fit for the ConServe team. Essential Duties & Responsibilities: Obtain information from Consumers in order to determine current financial situation and determine solutions Provide solutions to Consumers to enable them to resolve their obligation administratively or voluntarily Gather proper documentation from Consumers and maintain appropriate follow-up Meet daily, weekly and monthly goals as set by management at ConServe Daily Productivity - all Representatives will make between 125-200 phone calls per day and work in a call center environment or remote work environment. Monthly Recoveries - must achieve ConServe's monthly targeted performance objectives for collections. Record Maintenance - proper management & updating of system to maximize contacts Skip-Tracing - to assist in locating & contacting consumers or businesses Adherence to ConServe's Professional Practices Management System (PPMS), Code of Conduct, and Compliance Program Education Requirement: High School Diploma or GED Associates or Bachelor's Degree preferred Skills/ Requirements: The ability to work 8 hour shifts consisting of three (3) days starting between 8:00 am EST and 9:30am EST and ending between 5:00 pm CST and 6:30 pm EST (start and end time are flexible but the shift must be 8 hours) and two (2) evenings Noon EST - 9:00 pm EST. The training time is currently limited to days and one evening. Willingness to work an occasional Saturday morning shift (optional) Fluent in conversational English and abiity to proficiently read and write English Strong verbal communication skills with the ability to listen, persuade, negotiate and obtain resolution Intermediate Computer skills to document calls and navigate software packages, databases and the internet. Strong organizational and time management skills Attention to detail Ability to act independently to resolve problems Motivation to learn Ability to work in a positive, collaborative manner with coworkers Ability and history of maintaining confidentiality and high level of trustworthiness. Ability and history of interacting well with team members and customers in a professional manner while maintaining a safe work environment. Ability to obtain and maintain Government Security Clearance (Please be advised that upon hire, you may go through a State and/or Federal Clearance process. Our team will be available to assist you as you move through this process). Ability to obtain and maintain State Collections Licensure Legally eligible to work in the United States No conflicts of interest with ConServe or our Clients. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job except for periodic breaks pursuant to applicable law. Occasionally lift and/or move up to 25 pounds. Ability to sit or remain sedentary for your entire work shift (8, 9, or 10 hour shift) Ability to talk and listen on a phone for your entire work shift (8, 9, or 10 hour shift) Ability to type on a computer for your entire work shift (8, 9, or 10 hour shift) Reasonable accommodations may be made to the extent required under applicable law to enable individuals with disabilities to perform the essential functions of this position. MISSION STATEMENT: ConServe is dedicated to satisfying the needs of our Clients in a manner consistent with improving the human condition, and that will foster the development of long term mutually beneficial relationships with our Clients, our Employees, our Suppliers and Business Partners and the Community as a whole. Disclaimer: The above job description is not a contractual or binding document; it is provided as a guide to the types of duties required to be undertaken. Duties may vary from time to time and this description is subject to review. Modifications will be made as needed to support changes in the business climate and requirements. Continental Service Group, LLC., d/b/a ConServe endeavors to make ******************** accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact our Recruiting Department at: ************, option 7 or by emailing: *********************. Qualified applicants will receive consideration for employment regardless of age, race, color, religion, national origin, sex, sexual orientation, gender, gender identity/expression, genetic disposition, genetic markers/carrier status, disability, creed, veteran status, military status, status as a victim of domestic violence, marital status, familial status, pregnancy, childbirth and related medical conditions, and disability, conviction (limited) or other legally protected status. ConServe is a Drug Free Workplace

COLLECTIONS SPECIALIST - REMOTE, MUST BE IN WESTERN NEW YORK ( WITHIN 1 HOUR OF AMHERST, NY) Join American Coradius International LLC: A Leading Collections Agency At American Coradius International LLC (ACI), we pride ourselves on being a reputable, compliance-driven collections agency. Our fun and positive work environment, competitive compensation and benefits package, and abundant growth opportunities make us stand out. With an A+ rating from the Better Business Bureau, we have been exceeding expectations one customer at a time since 1989! Collector Position Summary: ACI is seeking commission driven individuals looking for a career as a compliant debt collection professional. We are looking for individuals with sound communication skills who place value on being team players. Our associates conduct business with respect, integrity, and an unwavering commitment to compliance and operational excellence, placing immense value on our client partnerships and the protection of their brands. Essential Duties and Responsibilities: Receive/make a high volume of incoming/outgoing communications to encourage customer payments and cure outstanding past-due account balances Detailed documentation on all account activities and information to include verifications, demographic changes, and documenting calls relating to servicing of the account Utilizes all available skip tracing tools to establish contact with customers to arrange payment Review and monitor customer accounts daily to mitigate losses Take action on accounts needing additional attention under manager approval Ensure all company policies, procedures, and laws applicable to the position are maintained. Other duties as required Qualifications: High School Diploma required 3 years Customer Call Center, Sales, Financial Industry or related experience required. Proven ability to multi-task and work in a demanding environment Exceptional knowledge of federal, state, and local laws, regulations, and rules concerning collections Professional and comprehensible phone voice, excellent verbal and communication skills, and proper English grammar Active listening skills and an ability to influence others Proficient computer skills using Zoom, Microsoft Word and Excel Ability to embrace a team environment and a culture of continuous improvement MUST have a smart phone with the ability to download applications for remote work purposes. What We Offer: Competitive wage with unlimited financial growth through an uncapped monthly bonus A professional and stable employer dedicated to your success Growth opportunities-we are always looking for future leaders Great schedule-NO weekends, NO late nights. A healthy work-life balance Comprehensive benefits package, including various medical plans, dental, vision, life, accident, and disability insurance options Generous paid vacation time, paid personal/sick time 401K with employer match Paid holidays A supportive team that cares about your success. We will collaborate with you until you reach your potential, which sets us apart from other employers. We understand that takes time! Salary: $16.00 - $17.00 per hour + Monthly uncapped bonuses Expected hours: No less than 37.5 per week Weekly day range: Monday to Friday No weekends Work Location: REMOTE Benefits: 401(k) matching Dental insurance Disability insurance Employee assistance program Employee discount Flexible schedule Health insurance Health savings account Life insurance Opportunities for advancement Paid sick time Paid time off Paid training Referral program Vision insurance Disclaimer: The above job description is not a contractual or binding document; it is provided as a guide to the types of duties required to be undertaken. Duties may vary from time to time and this description is subject to review. Modifications will be made as needed to support changes in the business climate and requirements. ACI is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $16.00-$17.00 hourly. The actual pay offered to a successful candidate will consider a wide range of factors, including but not limited to knowledge, skills, experience, and other variable factors. ACI is an Equal Opportunity Employer.

**Please note, we are set up to hire employees in these states: Alabama, Florida, Georgia, Missouri, North Carolina, South Carolina, North Dakota, Tennessee, Texas, Virginia, Upstate NY, Finger Lakes/Southern Tier, NY and Rochester & Buffalo, NY areas. This is a remote work opportunity.** For 40 years, ConServe has been a leading provider of accounts receivable management and collection services specializing in customized solutions for colleges and universities, guaranty agencies, private lenders, credit unions and government contracts. We are based on the simple principle that helping people fulfill their obligations, in ways that preserve their dignity, enhances self-confidence and empowers them with a sense of control. At ConServe, we call it Fostering Financial Freedom . We take great pride in being a team of the right people, doing the right thing, at the right time, the right way. Why join us? · Performance-based bonuses · Award-winning benefits packages · Flexible schedules · Growth opportunities · Repeatedly named one of the Best Places to Work in Collections · Two-time recipient of the Better Business Bureau's Torch Award for Ethics O*NET: 43-3011.00, 13-2071.00, 43-4051.00, 41-3031.02 Position Summary: Our Bilingual Representatives use a consultative approach to manage and collect on delinquent accounts. Our consultative approach helps consumers identify the most suitable way to resolve a balance in the best interest of all parties. Since client satisfaction is a top priority, it is imperative that ConServe locates professional individuals who are customer-focused, detail-oriented and able to work in a fast-paced environment. If you're a motivated, positive, team player and problem solver, then you would be a good fit for the ConServe team. Essential Duties & Responsibilities: Obtain information from Consumers in order to determine current financial situation and determine solutions Provide solutions to Consumers to enable them to resolve their obligation administratively or voluntarily Gather proper documentation from Consumers and maintain appropriate follow-up Meet daily, weekly and monthly goals as set by management at ConServe Daily Productivity - all Debt Counselors will make between 125-200 phone calls per day and work in a call center environment or remote work environment. Monthly Recoveries - must achieve ConServe's monthly targeted performance objectives for collections. Record Maintenance - proper management & updating of system to maximize contacts Skip-Tracing - to assist in locating & contacting consumers or businesses Adherence to ConServe's Professional Practices Management System (PPMS), Code of Conduct, and Compliance Program Education Requirement: High School Diploma or GED Associates or Bachelor's Degree preferred Skills/ Requirements: The ability to work 8 hour shifts consisting of three (3) days starting between 8am and 9:30am EST and ending between 5pm and 6:30pm EST (start and end time are flexible but the shift must be 8 hours) and two (2) evenings 12pm - 9pm EST Willingness to work an occasional Saturday morning shift (optional) Ability to speak and converse in Spanish and English fluently Ability to proficiently read and write in English Ability to proficiently read and write in Spanish is preferred Strong verbal communication skills with the ability to listen, persuade, negotiate and obtain resolution Intermediate Computer skills to document calls and navigate software packages, databases and the internet. Strong organizational and time management skills Attention to detail Ability to act independently to resolve problems Motivation to learn Ability to work in a positive, collaborative manner with coworkers Ability and history of maintaining confidentiality and high level of trustworthiness. Ability and history of interacting well with team members and customers in a professional manner while maintaining a safe work environment. Ability to obtain and maintain Government Security Clearance (Please be advised that upon hire, you may go through a State and/or Federal Clearance process. Our team will be available to assist you as you move through this process). Ability to obtain and maintain State Collections Licensure Legally eligible to work in the United States No conflicts of interest with ConServe or our Clients. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job except for periodic breaks pursuant to applicable law. Occasionally lift and/or move up to 25 pounds. Ability to sit or remain sedentary for your entire work shift (8, 9, or 10 hour shift) Ability to talk and listen on a phone for your entire work shift (8, 9, or 10 hour shift) Ability to type on a computer for your entire work shift (8, 9, or 10 hour shift) Reasonable accommodations may be made to the extent required under applicable law to enable individuals with disabilities to perform the essential functions of this position. MISSION STATEMENT: ConServe is dedicated to satisfying the needs of our Clients in a manner consistent with improving the human condition, and that will foster the development of long term mutually beneficial relationships with our Clients, our Employees, our Suppliers and Business Partners and the Community as a whole. Disclaimer: The above job description is not a contractual or binding document; it is provided as a guide to the types of duties required to be undertaken. Duties may vary from time to time and this description is subject to review. Modifications will be made as needed to support changes in the business climate and requirements. Continental Service Group, LLC, d/b/a ConServe endeavors to make ******************** accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact our Recruiting Department at: ************, option 7 or by emailing: *********************. Qualified applicants will receive consideration for employment regardless of age, race, color, religion, national origin, sex, sexual orientation, gender, gender identity/expression, genetic disposition, genetic markers/carrier status, disability, creed, veteran status, military status, status as a victim of domestic violence, marital status, familial status, pregnancy, childbirth and related medical conditions, and disability, conviction (limited) or other legally protected status. ConServe is a Drug Free Workplace