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Become A Contractor/Technician

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Working As A Contractor/Technician

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $77,800

    Average Salary

What Does A Contractor/Technician Do At Astrazeneca Pharmaceuticals LP

* Build strong relationships with the Market Access functions, developing deep understanding of the business, future direction, changes and needs, and assess and prioritize in line with Business and IT strategy and expectations
* Develop and maintain the overall Market Access Contracts Management IT portfolio, including accurate forecasting and demand planning, and effective delivery of the portfolio
* Undertake business impact assessment, recognizing and acting upon risks and issues that may affect current and future business units and roles, and create business readiness plan
* Develop and maintain performance metrics and proactively identify issues and areas for improvement
* Lead coordination of portfolio delivery across functions
* Ensure fit of Global solutions versus Business mandatory requirements and local constraints, and proper integration with remaining legacy systems
* Drive local systems decommissioning linked to Global platform delivery
* Work closely with NA IT Capability Partners to coordinate delivery and ensure solutions work seamlessly across the NA Business
* Key Accountabilities
* Design US vision and implementation plan for Market Access Contract Management area for NA ensuring technical solutions fit with AZ Architecture roadmaps and blueprints (through a close working relationship with NA IT Regional Architect).
* Influence investment decisions in key IT capabilities through the development of robust and defensible business cases
* Manage and coordinate program budgets, forecasts, tasks, schedules, and change management for the Region, to support effective program decisions
* Monitor application performance and collaboratively develop any required service improvement plans
* Monitor SOX compliance, engage with internal and external auditors, and ensure that the operating procedures effectively manage the risk to the financial statements
* Manage and coordinate interdependencies between program work streams (intra-program and across portfolio)
* Oversee the development of issue and strategic risk analysis and control plans acting as escalation point for all program-level risks and issues
* Establish and maintain strategic working relationships with large and complex business groups while developing an in-depth understanding of business areas strategies and needs for the future and ensure alignment with the IT Strategy
* Lead key engagement initiatives in business planning processes to understand demand, assess, prioritize and effectively communicate customer needs, and initiate projects in partnership with the business and Portfolio Managers
* Manage senior business stakeholders to ensure the effective capturing of business requirements and commitment to project/program objectives.
* Ensure the IT strategy, programs and expectations are communicated to and understood by the business
* Build a cohesive project / program team and provide the leadership necessary to maximize the team's success
* Oversee changes to program scope, ensuring that all impacts and changes are approved and appropriately communicated to senior stakeholders and review boards

What Does A Contractor/Technician Do At Lilly

* The Lilly USA Affiliate is critical to providing value to Customers: Patients and those who impact a patient’s outcome.
* Lilly USA Managed Healthcare Services (MHS) Contract Management and Analytics (CMA) IT adds value through partnering with the business and third party service providers to deliver and support key IT capabilities related to the development, administration, and analysis of contracts with commercial and government payers.
* This role has responsibility for implementing, enhancing, and maintaining IT systems that support contract development and administration business functions.
* This position will report to the IT Manager responsible for MHS Contract Management IT.
* Account management
* Build and maintain relationships with business partners to understand key business drivers, strategy, and opportunities
* Stay abreast of the latest development in the healthcare environment and its impact on Lilly’s MHS processes and IT systems
* Solution Delivery and Support
* Demonstrate comprehensive business process knowledge
* Demonstrate deep functional and technical expertise of the IT systems used by the supported business area and integrations with external systems
* Demonstrate complex process and system design ability including configuration, data, interfaces, security and transactional processing to perform business processes
* Conduct impact assessments of vendor provided software releases and fixes
* Deliver vendor software releases
* Deliver complex system enhancements approved through the governance process
* Consult on daily operational support: service request, incident, problem, and change management
* Provide appropriate level of oversight to ensure the IT processes are executed in compliance with LQP, Privacy, Protect Lilly, and SOX regulations
* Act as System Custodian where appropriate
* People Management
* Mentor CM IT system analysts on solutions and processes
* Manage project and support delivery resources
* Req ID:
* BR

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How To Become A Contractor/Technician

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Contractor/Technician jobs

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Contractor/Technician Career Paths

Contractor/Technician
Information Systems Technician Information Technology Manager Director Of Information
Chief Information Officer
11 Yearsyrs
Information Systems Technician Systems Engineer Senior Software Engineer
Chief Technology Officer
11 Yearsyrs
Systems Administrator Information Technology Manager
Director Of Information
10 Yearsyrs
Information Technology Manager Director Of Information
Director Of Information Technology Services
12 Yearsyrs
Field Technician Maintenance Technician Operations Manager
Director Of Sales
10 Yearsyrs
Information Technology Manager Technical Services Manager
Director Of Technology And Services
11 Yearsyrs
Information Technology/Support Technician Information Technology Technician Network Administrator
Information Systems Manager
6 Yearsyrs
Technical Support Technician Systems Administrator Information Technology Manager
Information Technology Director
10 Yearsyrs
Technical Consultant Business Analyst Information Technology Manager
Information Technology Infrastructure Manager
11 Yearsyrs
Systems Administrator Network Engineer Network Administrator
Information Technology Manager
8 Yearsyrs
Infrastructure Analyst Technical Support Specialist Information Technology Manager
Infrastructure Manager
10 Yearsyrs
Field Technician Field Service Technician Operations Manager
Marketing Director
7 Yearsyrs
Lead Technician Project Manager Program Manager
Marketing Manager
6 Yearsyrs
Technical Support Technician Technical Support Specialist Business Analyst
Product Manager
7 Yearsyrs
Technical Consultant Senior Consultant Product Manager
Sales Manager
5 Yearsyrs
Desktop Support Technician Systems Administrator Information Technology Manager
Senior Information Technology Manager
10 Yearsyrs
Lead Technician Project Leader Senior Project Manager
Senior Product Manager
9 Yearsyrs
Infrastructure Analyst Technical Consultant Solutions Architect
Solutions Manager
8 Yearsyrs
Information Technology/Support Technician Information Technology Specialist Information Technology Manager
Technical Services Manager
8 Yearsyrs
Desktop Support Technician Network Administrator Director Of Information
Vice President Of Information Technology
12 Yearsyrs
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Contractor/Technician Demographics

Gender

  • Male

    75.9%
  • Female

    21.9%
  • Unknown

    2.2%

Ethnicity

  • White

    80.0%
  • Hispanic or Latino

    10.1%
  • Asian

    7.6%
  • Unknown

    1.7%
  • Black or African American

    0.5%
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Languages Spoken

  • Spanish

    54.8%
  • French

    8.3%
  • Japanese

    7.1%
  • Mandarin

    4.8%
  • German

    3.6%
  • Chinese

    3.6%
  • Cheyenne

    3.6%
  • Carrier

    2.4%
  • Cantonese

    2.4%
  • Portuguese

    1.2%
  • Vietnamese

    1.2%
  • Braille

    1.2%
  • Malay

    1.2%
  • Greek

    1.2%
  • Polish

    1.2%
  • Korean

    1.2%
  • Italian

    1.2%
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Contractor/Technician

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Contractor/Technician Education

Contractor/Technician

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Top Skills for A Contractor/Technician

ComputerHardwareDesktopSupportPCLaptopsNetworkPrintersCustomerServiceRemoteAccessSetupTroubleShootingDataEntryInternetWindowsXPActiveDirectoryWebTechnicalSupportBackupFiberHelpdeskVPNPOS

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Top Contractor/Technician Skills

  1. Computer Hardware
  2. Desktop Support
  3. PC
You can check out examples of real life uses of top skills on resumes here:
  • Installed and interfaced computer hardware including multimedia, memory and video components and systems.
  • Led Desktop Support team implementing the build and configuration of 120 machines for lease end.
  • Analyze & Audit summary of benefits to ensure benefits are correct for the upcoming benefit year.
  • Performed troubleshooting and repair on computer systems and laptops.
  • Imaged workstations using ghost across the network and mapped network printers for an Accredited Home Lenders project.

Top Contractor/Technician Employers

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