What does a contractor/technician do?

Contractor/technician responsibilities
Here are examples of responsibilities from real contractor/technician resumes:
- Develop Java base IAM system components to manage security and authorizations.
- Utilize VMWare for testing various software/hardware configurations before deploying to production status.
- Maintain government and/or vendor-manufacture telecommunications equipment, fiber optic modems, multiplexer, fiber optic/Ethernet cables, switches & telephone systems.
- Install end user peripherals and troubleshot any issues.
- Set up, install, and troubleshot peripheral equipment.
- Edit and create knowledge base articles, complete all work satisfactorily within SLA's.
- Monitor incidents and requests to ensure SLA's are meet for internal and external customers.
- Administer backup strategies using Symantec applications for users during the security patch project.
Contractor/technician skills and personality traits
We calculated that 10% of Contractor/Technicians are proficient in PC, Network Printers, and Desktop Support. They’re also known for soft skills such as Customer-service skills, Listening skills, and Problem-solving skills.
We break down the percentage of Contractor/Technicians that have these skills listed on their resume here:
- PC, 10%
Self-employed as a sub-contractor performing residential electrical and small business PC network installations.
- Network Printers, 7%
Configured outlook profiles and installed network printers to ensure functioning work environment.
- Desktop Support, 6%
Supported Windows Workstation NT-XP in network environments at various client locations, both in a help desk and desktop support capacity.
- POS, 5%
Provided complex procedural instructions and technical troubleshooting to clients using POS equipment and software.
- Technical Assistance, 4%
Provide professional consultation, technical assistance and rule interpretation in the development of contractual agreements.
- SQL Server, 4%
Created new Family Court CRM application using VB.NET, ADO.NET and SQL Server [ ]
Most contractor/technicians use their skills in "pc," "network printers," and "desktop support" to do their jobs. You can find more detail on essential contractor/technician responsibilities here:
Customer-service skills. One of the key soft skills for a contractor/technician to have is customer-service skills. You can see how this relates to what contractor/technicians do because "computer support specialists must be patient and sympathetic." Additionally, a contractor/technician resume shows how contractor/technicians use customer-service skills: "followed up with customers for field corrective actions for siemens dx and fda"
Listening skills. Another essential skill to perform contractor/technician duties is listening skills. Contractor/technicians responsibilities require that "support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation." Contractor/technicians also use listening skills in their role according to a real resume snippet: "monitored, diagnosed, and resolved technical issues and communicated effective improvements. "
Problem-solving skills. contractor/technicians are also known for problem-solving skills, which are critical to their duties. You can see how this skill relates to contractor/technician responsibilities, because "support workers must identify both simple and complex computer problems, analyze them, and solve them." A contractor/technician resume example shows how problem-solving skills is used in the workplace: "evaluated and resolved electronic graphic and application conversion problems from autocad to screen capture line art. "
Speaking skills. For certain contractor/technician responsibilities to be completed, the job requires competence in "speaking skills." The day-to-day duties of a contractor/technician rely on this skill, as "support workers must describe the solutions to computer problems in a way that a nontechnical person can understand." For example, this snippet was taken directly from a resume about how this skill applies to what contractor/technicians do: "key metrics: wrote and presented trainings on cisco vpn support. "
Writing skills. Another common skill required for contractor/technician responsibilities is "writing skills." This skill comes up in the duties of contractor/technicians all the time, as "strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as for real-time web chat interactions." An excerpt from a real contractor/technician resume shows how this skill is central to what a contractor/technician does: "resolved dns issues concerning earthlink web hosting customers, including writing and editing zone files. "
The three companies that hire the most contractor/technicians are:
- Amyris5 contractor/technicians jobs
- ABCO Maintenance5 contractor/technicians jobs
- AutoNation2 contractor/technicians jobs
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Contractor/technician vs. Technician support team leader
The Technician Support Team Leader is tasked with leading and training the technical support team. As a team leader, you will be required to organize scheduled staff reviews and communicate new procedures and policies with them. Your key role is to ensure that all goals are met. For all that you'll do, you'll have to ensure that the staff under you are highly productive, and you'd have to come up with ways to increase their productivity.
These skill sets are where the common ground ends though. The responsibilities of a contractor/technician are more likely to require skills like "pc," "network printers," "r," and "sql server." On the other hand, a job as a technician support team leader requires skills like "customer service," "printers," "customer support," and "sql." As you can see, what employees do in each career varies considerably.
The education levels that technician support team leaders earn slightly differ from contractor/technicians. In particular, technician support team leaders are 0.5% more likely to graduate with a Master's Degree than a contractor/technician. Additionally, they're 0.5% less likely to earn a Doctoral Degree.Contractor/technician vs. Information technology/support technician
An information technology (IT) support technician is an individual who is responsible for providing support and troubleshoots software and hardware problems faced by customers. As for larger organizations that have their own IT department, technicians must work together internally with their IT staff members. IT support technicians are involved in inspecting and resolving minor local area network and wireless network issues, which include TCP/IP, DHCP, and VPN. They are also required to obtain an associate's degree in computer science or related field.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that contractor/technician responsibilities requires skills like "pc," "desktop support," "r," and "sql server." But an information technology/support technician might use other skills in their typical duties, such as, "customer service," "troubleshoot," "desk support," and "phone calls."
Average education levels between the two professions vary. Information technology/support technicians tend to reach similar levels of education than contractor/technicians. In fact, they're 1.4% less likely to graduate with a Master's Degree and 0.5% less likely to earn a Doctoral Degree.What technology do you think will become more important and prevalent for contractor/technicians in the next 3-5 years?
Associate Teaching Professor, Tufts University
References:
1. cybersecurity
2. cybersecurity
Contractor/technician vs. Network operation technician
A network operation technician is responsible for providing technical assistance with computer network issues. Network operation technicians repair and troubleshoot networks and routers, identifying the source of defects by listening to the customers and determining step-by-step guidelines for resolution. They also configure servers to optimize the network's performance and recommend strategies to improve the system's infrastructure. A network operation technician must have excellent organizational and technical skills, especially in explaining the network problems to the customers and addressing preventive maintenance.
The required skills of the two careers differ considerably. For example, contractor/technicians are more likely to have skills like "network printers," "desktop support," "r," and "pos." But a network operation technician is more likely to have skills like "troubleshoot," "network operations," "customer service," and "noc."
Most network operation technicians achieve a similar degree level compared to contractor/technicians. For example, they're 0.5% less likely to graduate with a Master's Degree, and 0.4% less likely to earn a Doctoral Degree.Contractor/technician vs. Information technology technician
An information technology technician, also known as an IT technician, is responsible for ensuring that all computer systems in a company or organization are running smoothly and efficiently. Their duties primarily revolve around installing and maintaining systems, including software and hardware, and resolving any issues. They also provide technical support such as troubleshooting, navigation, and even system upgrades. Furthermore, an information technology technician can choose whether to work for a company or independently.
Even though a few skill sets overlap between contractor/technicians and information technology technicians, there are some differences that are important to note. For one, a contractor/technician might have more use for skills like "pc," "desktop support," "r," and "sql server." Meanwhile, some responsibilities of information technology technicians require skills like "customer service," "troubleshoot," "technical support," and "desk support. "
Information technology technicians reach similar levels of education compared to contractor/technicians, in general. The difference is that they're 2.0% more likely to earn a Master's Degree, and 0.5% less likely to graduate with a Doctoral Degree.Types of contractor/technician
Updated January 8, 2025











