Head of Gastro
Columbus, OH
About Us
At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives.
Position Summary
The Head of Gastroenterology serves as the executive leader responsible for driving Gifthealth's strategic, operational, and financial success within the Gastroenterology (GI) vertical. This role owns the end-to-end performance of the GI program, including P&L, account management, program excellence, KPI achievement, and SLA performance across all gastroenterology-related workflows.
While dispensing operations will remain under shared services, this leader ensures those functions meet established service-level commitments by setting clear expectations, monitoring performance, and coordinating closely with operations, pharmacy, and engineering teams. The Head of Gastroenterology will oversee all partner and prescriber relationships, patient experience initiatives, and program growth strategies, driving accountability and excellence throughout the vertical.
This individual will work cross-functionally with internal teams to support strategic expansion, suggest workflow improvements, collaborate on automation initiatives, and strengthen partner engagement, ensuring the GI program scales efficiently, remains compliant, and delivers exceptional outcomes for patients and prescribers.
Key ResponsibilitiesStrategic Leadership & Program Oversight
Serve as the executive lead for all Gastroenterology operations and partnerships.
Own the P&L, growth metrics, and performance indicators tied to revenue, cost, and patient outcomes.
Develop and execute a comprehensive strategy to optimize patient fulfillment, provider engagement, and clinical compliance.
Establish quarterly OKRs, dashboards, and KPIs to track program success and ensure alignment with company objectives.
Account Management & Partner Relations
Lead all prescriber and partner account management within the Gastroenterology program.
Develop and maintain strong relationships with healthcare providers, prescriber networks, pharmaceutical manufacturers and partner organizations to ensure operational alignment and program growth.
Oversee onboarding, communication, and escalation processes for key partners and accounts.
Act as the executive point of contact for gastro pharmaceutical manufacturers, contract renewals, and performance reviews.
Collaborate with Marketing and Client Success to enhance communication strategies and brand representation within the GI segment.
Operational Excellence
Collaborate with Fulfillment, Intake, Patient Support, and Pharmacy Operations teams to ensure seamless daily execution across the Gastroenterology program.
Partner with Engineering and Operations to enhance automation, streamline workflows, and improve overall patient and prescriber experiences.
Monitor and track key performance indicators (KPIs) and service-level agreements (SLAs) to ensure operational teams meet established standards for accuracy, timeliness, and quality.
Work cross-functionally to identify and implement process improvements across intake, verification, and dispensing workflows, ensuring alignment with program objectives and shared service capabilities.
Financial Stewardship
Manage and report on the P&L for the Gastroenterology program, including forecasting, margin optimization, and cost efficiency.
Collaborate with Finance and Data Analytics to deliver dashboards and insights to executive leadership.
Identify financial risks, trends, and opportunities for continuous improvement and revenue growth.
Cross-Functional Collaboration
Work closely with Product, Compliance, Engineering, and Supply Chain to ensure operational excellence.
Partner with Legal and Compliance to maintain adherence to state and federal regulations in all GI-related workflows.
Align closely with Pharmacy Operations and Clinical teams to ensure the delivery of high-quality, compliant patient care.
Leadership & Development
Build, mentor, and lead a high-performing Gastroenterology team, fostering collaboration and accountability.
Empower managers and team members with clear goals, structured career development, and performance feedback.
Promote a culture of innovation, integrity, and continuous improvement.
Key Competencies
Strategic Leadership: Ability to set direction, define metrics, and drive measurable impact across a complex operational ecosystem.
Account Management: Skilled in managing provider networks, prescriber relationships, and partner communications.
Operational Excellence: Deep understanding of pharmacy workflows, automation, and fulfillment operations.
Financial Acumen: Experienced in P&L ownership, forecasting, and margin management.
Cross-Functional Influence: Collaborative leadership style with the ability to align multiple departments toward shared goals.
Data-Driven Decision Making: Ability to interpret metrics and analytics to drive operational performance.
Executive Communication: Excellent communication and presentation skills for internal and external stakeholders.
Qualifications
Education: Bachelor's degree in Healthcare Administration, Business, or related field (MBA or PharmD preferred).
10+ years of leadership experience in healthcare, pharmacy operations, or pharmaceutical account management.
Proven experience managing large-scale programs with a focus on prescriber and patient engagement.
Strong understanding of gastroenterology workflows, specialty pharmacy operations, and clinical compliance.
Demonstrated success in account management and partnership growth within healthcare or life sciences.
Exceptional organizational, analytical, and interpersonal skills.
Ability to travel domestically as needed for executive meetings and site visits.
Work Environment
Location: On-site / Hybrid
Schedule: Full-time
May require additional availability or flexibility for escalations.
Regular meetings with teams, departments, or leadership to ensure alignment.
Employment Classification
Status: Full-time
FLSA: Exempt
Equal Employment Opportunity (EEO) Statement
Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status.
We celebrate diversity and are committed to creating an inclusive environment for all employees. If you do not meet every requirement but still feel you would be a great fit for this role, we encourage you to apply!
Disclaimer
This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time.
Area Director of Business Development
Columbus, OH
Drive Growth. Lead Teams. Make a Difference.
Are you a healthcare sales leader with a proven track record of driving referral growth, leading high-performing teams, and building strategic partnerships? We're seeking an experienced Area Director of Business Development to lead sales strategy and manage a team of business development professionals across a defined hospice territory.
This high-impact role reports directly to the Area Vice President of Business Development and is responsible for driving census growth, optimizing sales performance, and developing new business opportunities in alignment with organizational goals.
What You'll Do:
Lead and mentor a team of business development representatives, including hiring, onboarding, coaching, and performance management
Develop and implement territory-specific sales strategies to meet or exceed census growth and admission targets
Identify and cultivate referral sources through community engagement, physician relationship building, facility partnerships, and outreach
Analyze sales data, market trends, and referral patterns to improve effectiveness and strategy
Provide regular field coaching, joint sales calls, and ongoing professional development to your team
Maintain continuity with existing referral partners while actively pursuing new market opportunities
Collaborate with internal clinical, operational, and executive teams to ensure seamless onboarding of new patients
Represent the company at community events, industry conferences, and partner meetings to promote brand awareness and referral relationships
Monitor compliance with sales methodologies, performance metrics, and regulatory requirements
Support and implement short- and long-range growth goals aligned with company initiatives
Compensation may vary within the salary range provided based on several factors including but not limited to a candidate's location, experience, education, skills, licensure, certifications and department equity. Gentiva provides associates with a comprehensive benefits and total rewards package, of which base pay is just one piece.
Salary Range 110,000-120,000
About You What You Bring:Education:
Bachelor's degree required (Healthcare Administration, Business, Marketing, or related field preferred)
Experience:
Minimum 3 years of direct sales experience in the healthcare service industry (Hospice, Home Health, DME, Palliative Care, or Post-Acute preferred)
1+ years of healthcare sales leadership experience required
Proven ability to lead teams, exceed sales quotas, and build lasting referral partnerships
Experience using CRM systems, referral tracking software, and Microsoft Office (Excel, PowerPoint, Outlook)
Prior experience with HomeCare HomeBase (HCHB) preferred
A top-performer with a track record of achieving growth goals in a metrics-driven environment
Other Requirements:
Valid driver's license and auto insurance (travel required across assigned territory)
Ability to travel routinely within the area to conduct field visits, training, and partner development (up to 75%)
We Offer
Benefits for All Associates (Full-Time, Part-Time & Per Diem):
Competitive Pay
401(k) with Company Match
Career Advancement Opportunities
National & Local Recognition Programs
Teammate Assistance Fund
Additional Full-Time Benefits:
Medical, Dental, Vision Insurance
Mileage Reimbursement or Fleet Vehicle Program
Generous Paid Time Off + 7 Paid Holidays
Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)
Free Continuing Education Units (CEUs)
Company-paid Life & Long-Term Disability Insurance
Voluntary Benefits (Pet, Critical Illness, Accident, LTC)
Apply Today
Step into a role where you can lead with purpose, innovate for growth, and build strong teams that change lives.
Legalese
This is a safety-sensitive position
Employee must meet minimum requirements to be eligible for benefits
Where applicable, employee must meet state specific requirements
We are proud to be an EEO employer
We maintain a drug-free workplace
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Location Gentiva Hospice Our Company
At Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states.
Our place is by the side of those who need us - from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis.
Hospice care: Gentiva Hospice, Emerald Coast Hospice Care, Heartland Hospice, Hospice Plus, New Century Hospice, Regency SouthernCare, SouthernCare Hospice Services, SouthernCare New Beacon
Palliative care: Empatia Palliative Care, Emerald Coast Palliative Care
Home health care: Heartland Home Health
Advanced illness management: Illumia Health
With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized - and kindness is celebrated.
Auto-ApplyHead of Gastro
Columbus, OH
Description: About Us
At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives.
Position Summary
The Head of Gastroenterology serves as the executive leader responsible for driving Gifthealth's strategic, operational, and financial success within the Gastroenterology (GI) vertical. This role owns the end-to-end performance of the GI program, including P&L, account management, program excellence, KPI achievement, and SLA performance across all gastroenterology-related workflows.
While dispensing operations will remain under shared services, this leader ensures those functions meet established service-level commitments by setting clear expectations, monitoring performance, and coordinating closely with operations, pharmacy, and engineering teams. The Head of Gastroenterology will oversee all partner and prescriber relationships, patient experience initiatives, and program growth strategies, driving accountability and excellence throughout the vertical.
This individual will work cross-functionally with internal teams to support strategic expansion, suggest workflow improvements, collaborate on automation initiatives, and strengthen partner engagement, ensuring the GI program scales efficiently, remains compliant, and delivers exceptional outcomes for patients and prescribers.
Key ResponsibilitiesStrategic Leadership & Program Oversight
Serve as the executive lead for all Gastroenterology operations and partnerships.
Own the P&L, growth metrics, and performance indicators tied to revenue, cost, and patient outcomes.
Develop and execute a comprehensive strategy to optimize patient fulfillment, provider engagement, and clinical compliance.
Establish quarterly OKRs, dashboards, and KPIs to track program success and ensure alignment with company objectives.
Account Management & Partner Relations
Lead all prescriber and partner account management within the Gastroenterology program.
Develop and maintain strong relationships with healthcare providers, prescriber networks, pharmaceutical manufacturers and partner organizations to ensure operational alignment and program growth.
Oversee onboarding, communication, and escalation processes for key partners and accounts.
Act as the executive point of contact for gastro pharmaceutical manufacturers, contract renewals, and performance reviews.
Collaborate with Marketing and Client Success to enhance communication strategies and brand representation within the GI segment.
Operational Excellence
Collaborate with Fulfillment, Intake, Patient Support, and Pharmacy Operations teams to ensure seamless daily execution across the Gastroenterology program.
Partner with Engineering and Operations to enhance automation, streamline workflows, and improve overall patient and prescriber experiences.
Monitor and track key performance indicators (KPIs) and service-level agreements (SLAs) to ensure operational teams meet established standards for accuracy, timeliness, and quality.
Work cross-functionally to identify and implement process improvements across intake, verification, and dispensing workflows, ensuring alignment with program objectives and shared service capabilities.
Financial Stewardship
Manage and report on the P&L for the Gastroenterology program, including forecasting, margin optimization, and cost efficiency.
Collaborate with Finance and Data Analytics to deliver dashboards and insights to executive leadership.
Identify financial risks, trends, and opportunities for continuous improvement and revenue growth.
Cross-Functional Collaboration
Work closely with Product, Compliance, Engineering, and Supply Chain to ensure operational excellence.
Partner with Legal and Compliance to maintain adherence to state and federal regulations in all GI-related workflows.
Align closely with Pharmacy Operations and Clinical teams to ensure the delivery of high-quality, compliant patient care.
Leadership & Development
Build, mentor, and lead a high-performing Gastroenterology team, fostering collaboration and accountability.
Empower managers and team members with clear goals, structured career development, and performance feedback.
Promote a culture of innovation, integrity, and continuous improvement.
Key Competencies
Strategic Leadership: Ability to set direction, define metrics, and drive measurable impact across a complex operational ecosystem.
Account Management: Skilled in managing provider networks, prescriber relationships, and partner communications.
Operational Excellence: Deep understanding of pharmacy workflows, automation, and fulfillment operations.
Financial Acumen: Experienced in P&L ownership, forecasting, and margin management.
Cross-Functional Influence: Collaborative leadership style with the ability to align multiple departments toward shared goals.
Data-Driven Decision Making: Ability to interpret metrics and analytics to drive operational performance.
Executive Communication: Excellent communication and presentation skills for internal and external stakeholders.
Qualifications
Education: Bachelor's degree in Healthcare Administration, Business, or related field (MBA or PharmD preferred).
10+ years of leadership experience in healthcare, pharmacy operations, or pharmaceutical account management.
Proven experience managing large-scale programs with a focus on prescriber and patient engagement.
Strong understanding of gastroenterology workflows, specialty pharmacy operations, and clinical compliance.
Demonstrated success in account management and partnership growth within healthcare or life sciences.
Exceptional organizational, analytical, and interpersonal skills.
Ability to travel domestically as needed for executive meetings and site visits.
Work Environment
Location: On-site / Hybrid
Schedule: Full-time
May require additional availability or flexibility for escalations.
Regular meetings with teams, departments, or leadership to ensure alignment.
Employment Classification
Status: Full-time
FLSA: Exempt
Equal Employment Opportunity (EEO) Statement
Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status.
We celebrate diversity and are committed to creating an inclusive environment for all employees. If you do not meet every requirement but still feel you would be a great fit for this role, we encourage you to apply!
Disclaimer
This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time.
Requirements:
Hotel Area Director of Housekeeping
Independence, OH
Our Story :
If you are looking for a career where you feel supported, then apply now! InnVentures has a reputation for offering a compassionate, caring and fun workplace. Our culture is sustained by service-oriented employees who care about each other, our guests and the communities where we live. We currently manage 40+ Marriott, Hilton, Hyatt and IHG brand hotels in 10 states.
We only have 3 rules at InnVentures. (We can teach you the rest!)
Rule #1 - Do everything you can for the customer!
Rule #2 - Bring a good attitude to work with you every day and take pride in your work!
Rule #3 - Have FUN!
WHY WORK AT ONE OF OUR HOTELS?
Fun, team-oriented environment
Full-time and part-time positions available to meet your needs
Great opportunities for growth
Community Involvement
Discounted hotel stays
Recognition and awards
Paid time off
BENEFITS:
We offer eligible employees a number of benefits to enhance their health and well-being:
Group insurance, including medical, dental, vision and company-paid life insurance
Paid time off including up to 40 hours vacation days, sick/wellness leave and 8 holidays
Company-matched 401(k) plan
Bonus Plan
Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account
Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more!
Get paid daily with our Daily Pay Program!
JOB OVERVIEW - AREA DIRECTOR OF HOUSEKEEPING
Some of our guests love being on the road but many travelers miss the comforts of home. The goal of our Housekeeping team is to make our hotel feel like just that, a home! As an Area Director of Housekeeping for multiple properties, your role is to motivate your teams to deliver their best work every day to ensure that our guests have a comfortable and memorable stay at each location.
A TYPICAL DAY:
Hire, train, supervise, counsel, motivate and recognize the housekeeping staff in each location.
Oversee daily operations, sustainability programs, inventory, ordering, and scheduling all within a set department budget at each hotel.
Inspect work performed by the housekeeping staff to ensure quality and cleanliness is top notch and consistent with brand standards.
Greet and assist guests with all requests. Proactively garner relationships with long term and repeat guests to develop loyalty and maintain satisfaction.
Work closely with the Maintenance Department and Front Desk at each hotel to achieve a consistent, high quality product resulting in above average customer satisfaction scores.
Ensure safe working practices and procedures are followed by all employees while maintaining department productivity requirements.
REQUIREMENTS:
Previous housekeeping and supervisory experience in hospitality, property management or healthcare is required. To be successful in this role, you need strong verbal and written communication skills. This job requires continuous movement, regularly bending, lifting, pushing, pulling, carrying, and moving up to 25 pounds. You must also be able to stand and walk for an entire shift and perform repetitive motions, including climbing up to four flights of stairs. Applicants must be available to work a flexible schedule including weekends and holidays.
POTENTIAL CAREER PATH:
Operations Manager - Assistant General Manager
InnVentures IVI L.P. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of InnVentures to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver's license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories, consistent with legal requirements.
Auto-ApplyHead of Talent, Manufacturing
Columbus, OH
Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century's most innovative companies to the defense industry, Anduril is changing how military systems are designed, built and sold. Anduril's family of systems is powered by Lattice OS, an AI-powered operating system that turns thousands of data streams into a realtime, 3D command and control center. As the world enters an era of strategic competition, Anduril is committed to bringing cutting-edge autonomy, AI, computer vision, sensor fusion, and networking technology to the military in months, not years.
WHY WE'RE HERE:
Anduril's Talent Acquisition Team works as an embedded partner with our major Divisions and Business Lines. We are looking for an experienced Talent Acquisition Leader to take ownership of the strategy and execution of manufacturing recruiting across the company. You will be asked to become an expert on the business' you support, responsible for overseeing the hiring roadmap and recruitment process for all manufacturing and production functions across Anduril's business lines. You will inherit and grow a distributed team of recruiters, identifying staffing needs to attract top-tier talent from all walks of life, while ensuring a smooth candidate experience. As a key member of Anduril's Recruiting Leadership team, you will work closely with Division Leaders, Department Heads and People Partners to ensure consistency across Talent Acquisition, while building effective and objective sourcing and selection methods to scale a workforce that is aligned with our company culture and mission.
WHAT YOU'LL DO
Partner with TA Leadership to deliver timely updates to your division leads in customer-facing meetings - reporting on progress to plan, challenges and solutions for rapid iteration/mitigation where applicable
Deliver a targeted talent map and associated sourcing strategy that defines the relevant talent profiles within your division and translates them into external target packages for sourcing and recruiting pipelines to drive long-term talent cultivation for Anduril
Refine our current interview process for manufacturing teams within the division, iterating from our baseline and incorporating appropriate nuance, while maintaining the core attributes that have enabled us to get to where we are today
Effectively Manage a team of recruiting leads and managers, setting appropriate goals, standards and culture to deliver division-wide hiring plan on time and in budget
Take 100% ownership of manufacturing hiring by proactively partnering with key leaders to design and build recruiting strategy and reporting necessary to inform and execute your teams goals
Engage in a high level of partnership with People/HRBPs and Staffing Ops as it relates to headcount planning, management and retention - including acting as the primary owner for systems inputs and accurate timelines against additional headcount adds throughout the year
Partner with the executive recruiting team on leadership positions within manufacturing
REQUIRED QUALIFICATIONS
A minimum of 10+ years of experience in talent acquisition with at least 5 years in a leadership role in a fast-paced, high growth environment
Experience managing teams of 15+ recruiters focused delivery of time-sensitive candidate pipelines (both technical and non-technical)
Proven track record of developing and executing successful talent acquisition strategies
Strong understanding of recruitment processes and candidate selection methods
Excellent leadership, communication, and interpersonal skills
Familiarity with Applicant Tracking Systems (ATS) and HR databases (Greenhouse + Gem preferred)
Knowledge of employment laws and regulations (international experience is a plus)
Ability to work in a fast-paced and dynamic environment
Strong problem-solving skills and the ability to think analytically while breaking down complex problems into simple solutions
Experience analyzing recruitment metrics and data to assess performance, identify trends, and make data-driven decisions for continuous improvement
Ensure compliance with all federal, state, and local laws and regulations related to hiring and recruiting
Must be a U.S. Person because of required access to U.S. export controlled information.
PREFERRED QUALIFICATIONS
Experience working with government contractors, DOD agencies, and IC agencies
Experience hiring candidates with U.S. security clearances
Experience managing geographically distributed teams
US Salary Range$200,000-$230,000 USD
The salary range for this role is an estimate based on a wide range of compensation factors, inclusive of base salary only. Actual salary offer may vary based on (but not limited to) work experience, education and/or training, critical skills, and/or business considerations. Highly competitive equity grants are included in the majority of full time offers; and are considered part of Anduril's total compensation package. Additionally, Anduril offers top-tier benefits for full-time employees, including:
Healthcare Benefits
US Roles: Comprehensive medical, dental, and vision plans at little to no cost to you.
UK & AUS Roles: We cover full cost of medical insurance premiums for you and your dependents.
IE Roles: We offer an annual contribution toward your private health insurance for you and your dependents.
Additional Benefits
Income Protection: Anduril covers life and disability insurance for all employees.
Generous time off: Highly competitive PTO plans with a holiday hiatus in December. Caregiver & Wellness Leave is available to care for family members, bond with a new baby, or address your own medical needs.
Family Planning & Parenting Support: Coverage for fertility treatments (e.g., IVF, preservation), adoption, and gestational carriers, along with resources to support you and your partner from planning to parenting.
Mental Health Resources: Access free mental health resources 24/7, including therapy and life coaching. Additional work-life services, such as legal and financial support, are also available.
Professional Development: Annual reimbursement for professional development
Commuter Benefits: Company-funded commuter benefits based on your region.
Relocation Assistance: Available depending on role eligibility.
Retirement Savings Plan
US Roles: Traditional 401(k), Roth, and after-tax (mega backdoor Roth) options.
UK & IE Roles: Pension plan with employer match.
AUS Roles: Superannuation plan.
The recruiter assigned to this role can share more information about the specific compensation and benefit details associated with this role during the hiring process.
To view Anduril's candidate data privacy policy, please visit **********************************************
Auto-ApplyArea Ministry Director- Central & West Ohio (Undergraduate Ministries)
Ohio
Job Type:
Full time An Area Director leads and oversees a ministry team to plant and to grow witnessing communities of students and faculty who follow Jesus on college and university campuses. Through these groups, we believe ever-increasing numbers of students and faculty from all ethnic groups and areas of the campus will be transformed by the gospel. We expect to see campuses increasingly become places where people, ideas, and structures flourish for the common good and to the glory of God. We confidently anticipate that our InterVarsity alumni will be growing disciples and change agents across the country and around the world.
ESSENTIAL COMMITMENTS/RESPONSIBILITIES
1. Spiritual Growth
The Area Ministry Director models spiritual maturity as a disciple of Jesus Christ so that your life and work increasingly reflects a growing love for God, God's Word, God's people of every ethnicity and culture, and God's purposes in the world.
Pursue a vibrant relationship with the triune God through engagement with Scripture, prayer, and worship, both individually and in community
Exercise self-leadership (growing in self-awareness, self-management, relational integrity, and resiliency)
Embrace and practice Scriptural standards for behavior and attitudes, including those described in the Code of Conduct
2. Campus Ministry Leadership
As an Area Director, you inspire, coach and develop campus staff ministers (“ministers”), students, faculty, and ministry partners to increase the number of witnessing communities, as well as the size, health, spiritual maturity, and campus-wide influence of existing witnessing communities by being a:
Visionary Guide:
Create a culture of dependence on God to gain vision for establishing and advancing witnessing communities that reach every corner of every campus in your area
Model InterVarsity's vision and Core Values for supervisees
Lead staff, students, and faculty through Scripture, prayer, teaching and discipleship experiences in a way that motivates and shapes their ministry around vision
Set appropriate annual goals through prayer, research and reflection with your teams
Structural Architect:
Lead your team to develop and implement plans to achieve ministry goals
Adapt the plan as needed through rhythms of action, reflection and evaluation
Develop, align and leverage programs and structures to move the mission forward
Missional Developer:
Recruit a diversity of qualified minister candidates
Develop ministers to spiritually grow in Christ in intimacy, like Christ in character, and with Christ in his mission to current and new campuses
Develop ministers professionally so that they are consistently increasing their gifts and skills as ministry leaders
Supervise ministers, using appropriate leadership style for the individual and situation, to help them accomplish assigned tasks. This will require coaching, assessing, correcting and affirming job-related behaviors
Proactively establish and develop healthy relationships across racial, ethnic, national background, and gender barriers with staff, students, faculty, and ministry partners to build effective and diverse communities
Build an effective minister team that collaborates well and accomplishes goals
3. Organizational Collaboration
As an Area Director, you are part of a national organization and work in partnership with local, area, divisional, regional, and national InterVarsity ministers and volunteers.
Participate in regional leadership as determined by the Regional Director, to set ministry vision and strategies, contribute to accomplishing plans, and provide regional leadership in specific areas
Positively and constructively respond to the direction and coaching of line supervisors
Build productive ministry partnerships with regional and national collaborative leaders
Establish systems, processes and protocols to fulfill regular operational and administrative tasks in a timely manner (reporting, finances, human resources, etc.)
Maintain sound financial status of the area through management of budgeting, expense control and ministry partnership development
Become familiar with and comply with all InterVarsity policies and procedures
4. Ministry Partnership Development (MPD)
As an Area Director, you will develop a team of partners who will resource the ministry financially, in prayer, or with volunteer service that advances the mission.
Develop and maintain a ministry among partners who will fund InterVarsity
Ensure ministry budget is fully funded
Supervise each minister's MPD (collaborating with coaches when applicable) and equip staff to build ministry partners
Build resource networks with alumni, volunteers, churches, advocacy councils, and major donors, in particular to fund low-network ministers
Communicate regularly with ministry partners
5. Accomplish all other assigned tasks as appropriate
QUALIFICATIONS
Annually affirm InterVarsity's Statement of Agreement (Doctrinal Basis and Purpose Statement). Abide by InterVarsity's Code of Conduct
Bachelor's degree required
Minimum three years campus ministry or equivalent work experience required
Strong ministry skills (including the ability to communicate spiritual vision, teach spiritual and biblical principles, plan ministry programs, and spiritually disciple, coach and mentor)
Proven ability to work well with others and the ability to develop a team of campus ministers.
Strong interpersonal skills (including ability to minister to diverse ethnic communities and faculty)
Excellent verbal and written communication skills
Demonstrated problem solving skills
Familiarity with word processing, presentation, email, and spreadsheet software
WORK ENVIRONMENT/PHYSICAL REQUIREMENTS
The AD position leads ministry in a college campus environment. A designated office space may or may not be available. The AD is required to travel to on-campus and off-campus sites as appropriate. Off-campus travel includes, but is not limited to student ministry conferences, MPD meetings, and InterVarsity-sponsored training sessions, meetings, and conferences. The AD is regularly required to communicate with others, and routinely uses standard office equipment such as computers, phones, etc.
Pay Range: $55,200.00 - $73,608.00 per year
Pay: This position is funded through personal fundraising. Accordingly, compensation will vary based on the ability of the individual to secure a donor team to fund the cost of his/her salary. The anticipated salary range for this position on a full-time basis (40 hours/week) is dependent on a variety of factors, including location and cost of living. The actual salary received, including any geographic adjustment to account for location and cost of living, is subject to the individual's ability to raise funds necessary to cover the full amount of such salary within the range set forth in the job posting details.
Benefits:
We offer a competitive benefits package, including health care and retirement savings with a match. Eligibility is based on employee type and hours worked. Benefits include the following:
403(b) Retirement Savings Plan
403(b) matching contributions
Dental insurance
Employee assistance program
Employee discounts
Flexible work schedule
Flexible spending accounts
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Vision insurance
Equal Employment Opportunity:
InterVarsity Christian Fellowship/USA is both an equal opportunity employer and a faith-based religious organization. We conduct hiring without regard to race, color, ancestry, national origin, citizenship, age, sex, marital status, parental status, membership in any labor organization, political ideology, or disability of an otherwise qualified individual. The status of InterVarsity Christian Fellowship/USA as an equal opportunity employer does not prevent the organization from hiring staff based on their religious beliefs so that all staff share the same religious commitment. Pursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e 1(a)) InterVarsity Christian Fellowship/USA has the right to, and does, hire only candidates who agree with InterVarsity's Statement of Agreement: Purpose and Doctrinal Basis because InterVarsity believes that each and every staff plays a vital role in advancing InterVarsity's mission and purposes.
Auto-ApplyHead of Data Strategy - Asset Management Operations
Columbus, OH
JobID: 210692014 JobSchedule: Full time JobShift: Day Base Pay/Salary: New York,NY $175,750.00-$260,000.00 As the Head of AM Operations Data Strategy, you will be responsible for defining and executing a comprehensive strategy for the development, governance, and delivery of data across Asset Management Operations, with a particular focus on position, transaction, performance, and attribution data domains. This executive role ensures that data is managed as a strategic asset, supporting business objectives, operational excellence, advanced analytics, and reporting. The role requires deep expertise in fund accounting, investment accounting, and accounting principles to ensure data integrity and compliance across all operational processes. The successful candidate will ensure that data inputs, outputs, and impacts are well understood and optimized for key consumers, including portfolio managers, investment specialists, client service teams, and other operations stakeholders.
Job Responsibilities:
Drive Data Strategy & Governance
* Partner with the AWM Chief Data Officer (CDO) to define target data architecture and maintain the scope and boundaries for the position, transaction, performance, and attribution data domains, ensuring alignment with Asset Management's data strategy. Collaborate with business process owners and lead data architects in Technology to design scalable, flexible data architecture for these domains, aligned with business needs and accounting requirements.
* Own the data landscape for position, transaction, performance, and attribution domains, including migration planning from legacy systems of record (SORs) to strategic SORs.
* Identify and govern Critical Data Elements (CDEs) within these domains, supporting regulatory requirements and documenting data consumption and publication to ensure data lineage and compliance with accounting standards.
* Own all data domain artifacts (e.g., data dictionary, data quality rules, data lineage documentation) for position, transaction, performance, and attribution data, and manage a team of AM Operations Data Owners to support the creation, maintenance, and enhancement of these artifacts.
* Ensure that data management practices for these domains adhere to clearly defined principles, with a robust operating model sustained in partnership with AM Operations leadership.
* Manage the governance and evolution of the data domain structure by participating in the Data Architecture Council and making decisions on domain change requests.
* Promote data literacy and a data-driven culture within the position, transaction, performance, and attribution data domains and with Product and Operations partners.
* Collaborate with other Data Owners to ensure data integration, integrity, and secure access, while enforcing domain boundaries and validating data quality, especially for accounting-related and performance data.
* Own and enforce data contracts, ensuring clear agreements of data quality, accessibility, and usage standards between data producers and consumers.
* In partnership with AWM-CDO, work with Product Owners to prioritize data initiatives, manage escalations, and define governance frameworks, including the Data Governance Life Cycle (DGLC), to align with business goals and accounting standards.
* Develop and articulate the 'Data Value Proposition' for position, transaction, performance, and attribution data domains, ensuring alignment with business goals and driving initiatives that maximize value derived from these data assets.
Develop & Enhance Data Products
* Lead engagement with data producers and consumers to understand evolving requirements of the user community, with a focus on position, transaction, performance, and attribution data.
* Align with reporting, BI, and data science communities to assess needs for these domains, including accounting, regulatory, and performance reporting.
* Develop discoverable and reusable data product requirements for transformation and AI/ML use cases, focused on oversight and scale of Operations data domains.
* Lead the identification and prioritization of key datasets in these domains, and create roadmaps for data distribution, including enhancements and new products; monitor usage metrics to drive adoption.
* Oversee the construction and registration of data products, ensuring accessibility for AI/ML use cases by sourcing, curating, and assembling position, transaction, performance, and attribution data effectively.
* Ensure data is described consistently and meets firmwide standards on documentation, vocabularies, interoperability, and accounting principles.
* Ensure that data inputs, outputs, and impacts are well understood and optimized for key consumers, including portfolio managers, investment specialists, client service teams, and other operations stakeholders.
Oversee the Mitigation of Data Risks
* Oversee data risk metrics through participation in the Data Risk Governance Council and Data Use Council, engaging in discussions and escalation around governance, especially for position, transaction, performance, and attribution data.
* Set direction for Product Owners to ensure effective data management within these domains and alignment to execute domain strategies.
* Drive Product Owners to execute responsibilities in line with policy expectations for data associated with their domain, including:
* Uplift of data quality and implementation of business data quality rules, addressing data quality issues, and driving remediation plans.
* Effective management of data retention and destruction.
* Ensuring appropriate capabilities are in place to comply with data entitlements and visibility expectations, protecting the security and confidentiality data, and ensuring compliance with relevant regulations and accounting standards.
Required qualifications, capabilities, and skills:
* Bachelor's degree with demonstrable industry experience in a data-related role, with experience in fund accounting, investment accounting, and accounting principles.
* Subject matter expertise in position, transaction, performance, and attribution data domains within an Asset Management ecosystem.
* Experience managing delivery across multiple workstreams with varying timelines, priorities, and complexities, especially in accounting, performance, and operations environments.
* Demonstrated ability to manage tight delivery timelines and ensure the product and organization are on track to execute and deliver strategic changes that meet goals.
* Ability to execute via successful internal partnerships with other organizations, with the ability to influence people at all levels across a broad variety of job functions.
* Excellent leadership skills in managing products, programs, projects, and teams.
* Structured thinker and effective communicator with excellent written communication skills. Ability to crisply articulate complex technical, performance, and accounting concepts simply to senior audiences with poise and confidence.
* Technical understanding of data management and governance, cloud-based data platforms, or data architecture required.
* Understanding of product development and Agile methodologies, with experience in product management focused on data products and data-driven decision-making.
Preferred qualifications, capabilities, and skills:
* Strong familiarity with data management tooling (e.g., quality, observability, discovery, profiling).
* Experience with regulatory reporting and compliance in Asset Management Operations.
* Experience supporting data needs and impacts for portfolio managers, investment specialists, client service, and operations stakeholders.
* Strong familiarity with advanced analytics, machine learning, and AI applications in a business context.
* Demonstrated experience with cloud-based data platforms and technologies (e.g., AWS, Azure, Google Cloud).
Auto-ApplyHead of Global Customer Operations Revenue & Adoption
Homeworth, OH
Are you interested in supporting our customer to resolve their issues?
Do you enjoy collaborating with teams to deliver on common goals?
About the Role
The Head of Customer Growth & Adoption owns and scales all adoption and revenue initiatives across Global Customer Operations (GCO) - using AI-driven insights and customer intelligence to turn every interaction into a growth opportunity.
About the Role
You will be a key resource for our Leadership Team through forecasting and budgeting for our organization. You will take ownership for development and measurement of metrics by providing decision support on key initiatives. You will ensure solid governance, compliance and risk management and work on implementations, continuous improvement and automation.
Responsibilities
1. Revenue & Adoption Strategy
Drive GCO revenue and adoption programs aligned with 2026-2028 strategic goals.
Transform traditional support channels into engines for upsell, cross-sell, and product expansion.
Own key outcomes in customer satisfaction, revenue, and training engagement.
Build and scale programs that convert customer interactions into measurable revenue and adoption opportunities.
2. Opportunity Intelligence
Leverage AI and analytics to uncover, prioritize, and nurture adoption and revenue opportunities from customer interactions.
Partner with Data Science to refine predictive “Next Best Opportunity” (NBO) models across products, geographies, and customer segments.
Operationalize AI insights into targeted growth campaigns and playbooks that deliver measurable ROI.
Develop frameworks for opportunity nurturing and seamless Sales handoff.
3. Training, Enablement & Adoption
Empower frontline teams to drive adoption through every interaction - embedding a “Every Call Counts” mindset.
Design enablement programs that align Customer Operations, Sales, and Training teams on adoption accountability.
Lead engagement initiatives to accelerate product and drafting solution usage through:
Real-time support plays and talk tracks.
Pilot programs for guided product trials.
Scalable enablement content and playbooks.
Track adoption KPIs and link engagement data to revenue outcomes.
4. Innovation & Automation
Drive AI partnerships and automation pilots that accelerate growth and adoption.
Identify and operationalize automation use cases that improve customer experience while increasing revenue velocity.
Build feedback loops with Product and Technology to refine digital experiences and self-service growth channels.
Position Global Customer Operations as an industry leader in AI-enabled customer growth and intelligent automation.
5. Special Initiatives
Upsell Lead Expansion: Lead 6 global experiments to capture digital and human-assisted growth.
Bad Debt Collection+: Drive revenue and retention through AI-augmented programs in smaller markets.
Proactive Outreach - Print: Partner with eCommerce to design print-focused upsell and outreach models.
Support as a Service: Develop scalable, lower-cost models to unlock new growth channels.
Engagement Opportunities: Expand branded adoption programs by embedding Lexis+ AI, Protégé, and drafting solutions directly into customer workflows.
Requirements
Have proven experience in AI data insights, customer operations, growth strategy, and product adoption initiatives.
Have a great background in AI-driven analytics, automation, and data-informed decision-making.
Have demonstrated ability to translate AI insights into measurable business outcomes.
Have experience leading pilots and experimentation frameworks that accelerate adoption and efficiency.
Be fluent in AI storytelling - translating unstructured customer data into actionable growth narratives.
Have a deep understanding of how AI augments sales enablement, customer success, and product adoption.
Be able to thrive in fast-paced, matrixed environments while balancing long-term strategy with hands-on execution.
Work in a way that works for you:
We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
About the business:
LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services.
Primary Location Base Pay Range: Home based-Ohio $97,700 - $162,700. U.S. National Base Pay Range: $102,800 - $171,300. Geographic differentials may apply in some locations to better reflect local market rates. Base Pay Range for CO is $102,800 - $171,300. Base Pay Range for IL is $107,900 - $179,900. Base Pay Range for Chicago, IL is $113,100 - $188,500. Base Pay Range for MD is $107,900 - $179,900. Base Pay Range for NY is $113,100 - $188,500. Base Pay Range for New York City is $118,200 - $197,100. Base Pay Range for Rochester, NY is $97,700 - $162,700. Base Pay Range for OH is $97,700 - $162,700. This job is eligible for an annual incentive bonus. Application deadline is 01/26/2026. We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer to our US full- and part-time employees working at least 20 hours or more per week: ● Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits ● Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan ● Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs ● Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity ● Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits ● Health Savings, Health Care, Dependent Care and Commuter Spending Accounts ● In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact **************.
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.
Please read our Candidate Privacy Policy.
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights.
Auto-ApplyAssistant Area Ministry Director - OH, WV, Western PA- Rivers & Rails (Undergraduate Ministry)
Ohio
Job Type:
Full time To advance the mission and purpose of InterVarsity as noted above, an Assistant Area Ministry Director has a particular ministry focus to develop within a ministry area, e.g. multiethnicity or training, and is a member of the area ministry leadership team, representing that ministry area focus.ESSENTIAL FUNCTIONS
Personal Spiritual Duties
Be a maturing disciple of Jesus Christ: growing in love for God, God's Word, God's people of every ethnicity and culture, and God's purposes in the world.
Practice daily spiritual disciplines
Pursue spiritual relationships and involvement in a worshipping community
Continue learning and growth in spiritual understanding, biblical knowledge, ministry experience and skills
Experience and live out an ongoing call to ministry service with InterVarsity and its mission
Ministry Leadership
Assist in leading the area's ministry vision and direction in an area of ministry focus
Participate and be fully engaged in the ministry area leadership team to set spiritual vision and direction, to contribute to the accomplishment of the team's plans for spiritual growth and transformation, and to provide ministry leadership in specific areas, and by helping to lead spiritual growth as a staff community and depending on God in prayer
Lead discrete projects, as assigned, and help, as directed, in implementing portions of the following:
Partnering in setting the spiritual vision and direction for the ministry area
Developing area-wide student training programs and opportunities
Assisting and advising on staff development
Engage regularly in ministry to students
Engage positively with the supervision you receive from your staff director
Pastoral Supervision (as required)
Supervise staff on a temporary basis, as required
Administration
Provide administrative services and financial oversight, as delegated, that enables staff to do their jobs
Maintain strong partnerships with National Service Center personnel
Ensure adherence to national policies, procedures, and reporting requirements
Fund Development and Public Relations
Serve as an ambassador of InterVarsity to individual ministry partners and churches, through prayer, discussion of ministry efforts, mission, and accomplishments
Assist in maintaining sound financial status of the region through the oversight of budgeting, fund development, and expense control, as delegated
Develop and maintain a ministry among partners who will fund InterVarsity
Represent InterVarsity within the broader Christian community
QUALIFICATIONS
Annually affirm InterVarsity's Statement of Agreement (Doctrinal Basis and Purpose Statement). Abide by InterVarsity's Code of Conduct. Believe and behave consonantly with InterVarsity's Human Sexuality Theological Paper. Affirm and behave consonantly with InterVarsity's “Women in Ministry Statement of Affirmation”
Ongoing call to InterVarsity and its mission Bachelor's degree required
Minimum three years Campus Staff ministry or equivalent work experience required
Willing to receive ongoing training
Able contribute to an open and supportive relationship with team members
Ability to develop a team
Strong interpersonal skills and demonstrated ability and commitment to work in a diverse team environment
Ministry skills (including the ability to communicate spiritual vision, teach spiritual and biblical principles, plan ministry programs, and spiritually disciple, coach and mentor)
Effective oral and written communication skills Demonstrated problem-solving skills
Ability to organize events and manage the details involved Ability to maintain accurate records and files
Ability to take charge of teams and tasks; work independently without close supervision
Frame of Reference
InterVarsity Christian Fellowship/USA
Frame of Reference
All ministers subscribe annually to the Purpose Statement of InterVarsity:
In response to God's love, grace and truth:
The purpose of InterVarsity Christian Fellowship/USA is
to establish and advance at colleges and universities
witnessing communities of students and faculty
who follow Jesus as Savior and Lord:
growing in love for God,
God's Word,
God's people of every ethnicity and culture
and God's purposes in the world.
This purpose is admittedly more limited than the Great Commission. As a mission extension of the local church, we have adopted boundaries on our activities based on our call to serve a defined group of God's people. Within the context of InterVarsity's purpose, all of the relationships and tasks that ministers engage in as part of their work for InterVarsity have both eternal and temporal components.
Values:
InterVarsity is committed to developing men and women from diverse cultures, backgrounds, and generations, whom God calls to work with us for both shorter and longer periods of service, as we pursue the call of God in the university world.
Maturing Disciple of Jesus Christ:
Every InterVarsity minister is to be a maturing disciple of the Lord Jesus Christ, growing in obedience to the Scriptures. The marks of a long-term love relationship with Christ in the fullness of His Spirit are described in Galatians 5:22: “The fruit of the Spirit is love, joy, peace, patience, kindness, goodness, faithfulness, gentleness and self-control.” In the workplace, this fruit is revealed in healthy working relationships which encourage all ministers to accomplish their work and enhance their focus on the spiritual aspects of their work.
Team Work
:
Each minister is a vital member of Christ's body. This means that we will work with one another in ways that honor and encourage all to grow in Christ while accomplishing His work. Our community requires that each individual serve as a team member in a collegial and open environment based on values, relationships, and vision as well as structure and position.
InterVarsity employees and volunteers, commit to serve God and all InterVarsity colleagues, students, and partners, with sensitivity to both the eternal and temporal dimensions of our work. “Whatever your task, work heartily, as serving the Lord.” (Colossians 3:23a)
Pay Range: $44,016.00 - $58,680.00 per year
Pay: This position is funded through personal fundraising. Accordingly, compensation will vary based on the ability of the individual to secure a donor team to fund the cost of his/her salary. The anticipated salary range for this position on a full-time basis (40 hours/week) is dependent on a variety of factors, including location and cost of living. The actual salary received, including any geographic adjustment to account for location and cost of living, is subject to the individual's ability to raise funds necessary to cover the full amount of such salary within the range set forth in the job posting details.
Benefits:
We offer a competitive benefits package, including health care and retirement savings with a match. Eligibility is based on employee type and hours worked. Benefits include the following:
403(b) Retirement Savings Plan
403(b) matching contributions
Dental insurance
Employee assistance program
Employee discounts
Flexible work schedule
Flexible spending accounts
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Vision insurance
Equal Employment Opportunity:
InterVarsity Christian Fellowship/USA is both an equal opportunity employer and a faith-based religious organization. We conduct hiring without regard to race, color, ancestry, national origin, citizenship, age, sex, marital status, parental status, membership in any labor organization, political ideology, or disability of an otherwise qualified individual. The status of InterVarsity Christian Fellowship/USA as an equal opportunity employer does not prevent the organization from hiring staff based on their religious beliefs so that all staff share the same religious commitment. Pursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e 1(a)) InterVarsity Christian Fellowship/USA has the right to, and does, hire only candidates who agree with InterVarsity's Statement of Agreement: Purpose and Doctrinal Basis because InterVarsity believes that each and every staff plays a vital role in advancing InterVarsity's mission and purposes.
Auto-ApplyHead of Global Customer Operations Revenue & Adoption
Dayton, OH
Are you interested in supporting our customer to resolve their issues? Do you enjoy collaborating with teams to deliver on common goals? About the Role The Head of Customer Growth & Adoption owns and scales all adoption and revenue initiatives across Global Customer Operations (GCO) - using AI-driven insights and customer intelligence to turn every interaction into a growth opportunity.
About the Role
You will be a key resource for our Leadership Team through forecasting and budgeting for our organization. You will take ownership for development and measurement of metrics by providing decision support on key initiatives. You will ensure solid governance, compliance and risk management and work on implementations, continuous improvement and automation.
Responsibilities
1. Revenue & Adoption Strategy
+ Drive GCO revenue and adoption programs aligned with 2026-2028 strategic goals.
+ Transform traditional support channels into engines for upsell, cross-sell, and product expansion.
+ Own key outcomes in customer satisfaction, revenue, and training engagement.
+ Build and scale programs that convert customer interactions into measurable revenue and adoption opportunities.
2. Opportunity Intelligence
+ Leverage AI and analytics to uncover, prioritize, and nurture adoption and revenue opportunities from customer interactions.
+ Partner with Data Science to refine predictive "Next Best Opportunity" (NBO) models across products, geographies, and customer segments.
+ Operationalize AI insights into targeted growth campaigns and playbooks that deliver measurable ROI.
+ Develop frameworks for opportunity nurturing and seamless Sales handoff.
3. Training, Enablement & Adoption
+ Empower frontline teams to drive adoption through every interaction - embedding a "Every Call Counts" mindset.
+ Design enablement programs that align Customer Operations, Sales, and Training teams on adoption accountability.
+ Lead engagement initiatives to accelerate product and drafting solution usage through:
+ Real-time support plays and talk tracks.
+ Pilot programs for guided product trials.
+ Scalable enablement content and playbooks.
+ Track adoption KPIs and link engagement data to revenue outcomes.
4. Innovation & Automation
+ Drive AI partnerships and automation pilots that accelerate growth and adoption.
+ Identify and operationalize automation use cases that improve customer experience while increasing revenue velocity.
+ Build feedback loops with Product and Technology to refine digital experiences and self-service growth channels.
+ Position Global Customer Operations as an industry leader in AI-enabled customer growth and intelligent automation.
5. Special Initiatives
+ Upsell Lead Expansion: Lead 6 global experiments to capture digital and human-assisted growth.
+ Bad Debt Collection+: Drive revenue and retention through AI-augmented programs in smaller markets.
+ Proactive Outreach - Print: Partner with eCommerce to design print-focused upsell and outreach models.
+ Support as a Service: Develop scalable, lower-cost models to unlock new growth channels.
+ Engagement Opportunities: Expand branded adoption programs by embedding Lexis+ AI, Protégé, and drafting solutions directly into customer workflows.
Requirements
+ Have proven experience in AI data insights, customer operations, growth strategy, and product adoption initiatives.
+ Have a great background in AI-driven analytics, automation, and data-informed decision-making.
+ Have demonstrated ability to translate AI insights into measurable business outcomes.
+ Have experience leading pilots and experimentation frameworks that accelerate adoption and efficiency.
+ Be fluent in AI storytelling - translating unstructured customer data into actionable growth narratives.
+ Have a deep understanding of how AI augments sales enablement, customer success, and product adoption.
+ Be able to thrive in fast-paced, matrixed environments while balancing long-term strategy with hands-on execution.
Work in a way that works for you:
We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
About the business:
LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services.
Primary Location Base Pay Range: Home based-Ohio $97,700 - $162,700.
U.S. National Base Pay Range: $102,800 - $171,300. Geographic differentials may apply in some locations to better reflect local market rates.
Base Pay Range for CO is $102,800 - $171,300. Base Pay Range for IL is $107,900 - $179,900. Base Pay Range for Chicago, IL is $113,100 - $188,500. Base Pay Range for MD is $107,900 - $179,900. Base Pay Range for NY is $113,100 - $188,500. Base Pay Range for New York City is $118,200 - $197,100. Base Pay Range for Rochester, NY is $97,700 - $162,700. Base Pay Range for OH is $97,700 - $162,700.
This job is eligible for an annual incentive bonus.
Application deadline is 01/26/2026.
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer to our US full- and part-time employees working at least 20 hours or more per week:
● Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
● Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
● Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
● Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
● Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
● Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
● In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact **************.
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.