What is a Control Center Operator?
What Does a Control Center Operator Do
When it comes to the most important skills required to be a control center operator, we found that a lot of resumes listed 14.2% of control center operators included emergency situations, while 6.5% of resumes included logistics, and 5.5% of resumes included incident reports. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
How To Become a Control Center Operator
If you're interested in becoming a control center operator, one of the first things to consider is how much education you need. We've determined that 40.9% of control center operators have a bachelor's degree. In terms of higher education levels, we found that 4.5% of control center operators have master's degrees. Even though some control center operators have a college degree, it's possible to become one with only a high school degree or GED.
Control Center Operator Career Paths
In addition to switching up your job search, it might prove helpful to look at a career path for your specific job. Now, what's a career path you ask? Well, it's practically a map that shows how you might advance from one job title to another. Our career paths are especially detailed with salary changes. So, for example, if you started out with the role of non-commissioned officer you might progress to a role such as section chief eventually. Later on in your career, you could end up with the title operations superintendent.
Average Salary for a Control Center Operator
What Am I Worth?
Roles and Types of Control Center Operator
The role of a control center operator includes a wide range of responsibilities. These responsibilities can vary based on an individual's specific job, company, or industry.Here are some general control center operator responsibilities:
- Direct outage dispatching for feeder level outages
- Must provide above excellent customer service when dealing with clients, customers, co workers, etc. Provide information
- Functions monitoring of customer’s wide variety of networks coordinate with technicians, customer & vendors to resolve issues in timely manner to maximize system up time. Accurately process system(s) alarms
There are several types of control center operator, including:
Sensor Operator
Role:
Sensor operators earn an average salary of $56,000 annually or $27 per hour. Their duties include conducting reconnaissance and surveillance of potential targets and areas of interest. They discriminate between valid and invalid targets using radar, low-light, infrared video imagery, and other tracking systems. They also assist with flight operations, debriefing, and planning missions.
In terms of academic qualifications, sensor operators hold a bachelor's degree in a similar role from an accredited university. Although, it is possible to gain employment in entry-level positions with a high school diploma or its equivalent. They are expected to have some experience as sensor operators or in a related field.
- Average Salary: $51,597
- Degree: Bachelor's Degree
States With The Most Control Center Operator Jobs
Mouse over a state to see the number of active control center operator jobs in each state. The darker areas on the map show where control center operators earn the highest salaries across all 50 states.
Number Of Control Center Operator Jobs By State
| Rank | State | Number of Jobs | Average Salary |
|---|---|---|---|
| 1 | California | 2,542 | $58,384 |
| 2 | Texas | 2,535 | $53,587 |
| 3 | Massachusetts | 2,094 | $58,339 |
| 4 | Pennsylvania | 1,791 | $60,684 |
| 5 | Florida | 1,629 | $36,127 |
| 6 | Illinois | 1,602 | $48,097 |
| 7 | New Jersey | 1,574 | $60,477 |
| 8 | Virginia | 1,366 | $62,348 |
| 9 | Ohio | 1,352 | $43,611 |
| 10 | Georgia | 1,316 | $36,276 |
| 11 | North Carolina | 1,143 | $42,903 |
| 12 | Michigan | 1,071 | $48,040 |
| 13 | New York | 1,011 | $69,729 |
| 14 | Minnesota | 990 | $50,583 |
| 15 | Missouri | 923 | $44,521 |
| 16 | Indiana | 902 | $39,640 |
| 17 | Maryland | 788 | $49,336 |
| 18 | Tennessee | 767 | $37,728 |
| 19 | Kentucky | 728 | $40,984 |
| 20 | Arizona | 695 | $49,879 |
| 21 | Alabama | 639 | $38,023 |
| 22 | Kansas | 623 | $40,359 |
| 23 | South Carolina | 595 | $36,394 |
| 24 | Wisconsin | 546 | $47,029 |
| 25 | Nebraska | 508 | $36,723 |
| 26 | Oklahoma | 487 | $35,458 |
| 27 | Colorado | 474 | $38,804 |
| 28 | Washington | 438 | $32,864 |
| 29 | Mississippi | 366 | $39,063 |
| 30 | Utah | 310 | $36,131 |
| 31 | New Mexico | 304 | $53,806 |
| 32 | Montana | 303 | $31,666 |
| 33 | Oregon | 297 | $41,271 |
| 34 | Rhode Island | 260 | $57,461 |
| 35 | Idaho | 254 | $31,847 |
| 36 | Connecticut | 248 | $63,967 |
| 37 | Nevada | 246 | $46,170 |
| 38 | New Hampshire | 209 | $59,757 |
| 39 | Louisiana | 207 | $49,736 |
| 40 | Arkansas | 193 | $38,349 |
| 41 | Hawaii | 173 | $37,938 |
| 42 | Alaska | 172 | $64,595 |
| 43 | Iowa | 153 | $44,000 |
| 44 | Wyoming | 142 | $40,938 |
| 45 | Delaware | 136 | $56,855 |
| 46 | Vermont | 49 | $53,050 |
| 47 | West Virginia | 45 | $52,495 |
| 48 | Maine | 38 | $44,350 |
| 49 | North Dakota | 31 | $44,871 |
| 50 | South Dakota | 29 | $33,833 |
Choose From 10+ Customizable Control Center Operator Resume templates
Zippia allows you to choose from different easy-to-use Control Center Operator templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Control Center Operator resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.
Control Center Operator Demographics
Control Center Operator Gender Distribution
After extensive research and analysis, Zippia's data science team found that:
- Among control center operators, 27.1% of them are women, while 72.9% are men.
- The most common race/ethnicity among control center operators is White, which makes up 50.7% of all control center operators.
- The most common foreign language among control center operators is Spanish at 65.2%.
Online Courses For Control Center Operator That You May Like
1. Security Operations
Welcome to course 5 of 5 of this Specialization, Security Operations. This course focuses our attention on the day-to-day, moment-by-moment active use of the security controls and risk mitigation strategies that an organization has in place. We will explore ways to secure the data and the systems they reside on, and how to encourage secure practices among people who interact with the data and systems during their daily duties. After completing this course, the participant will be able to:...
See More on Coursera2. In the Trenches: Security Operations Center
Cyber-attacks, breaches, and incidents continue to grow. The sophistication and complexity of these attacks continue to evolve. More than ever organizations need to plan, prepare, and defend against a potential cyber incident. Security Operation Centers (SOCs) act as an organization's front-line defense against cyber incidents. SOC analyst accomplishes this by monitoring and responding to network and host anomalies, performing an in-depth analysis of suspicious events, and when necessary,...
See More on Coursera3. Access Controls
Welcome to Access Controls! The Access Controls Course provides information pertaining to specify what users are permitted to do, the resources they are allowed to access, and what operations they are able to perform on a system. Access Controls help managers limit and monitor systems use at a user level or group membership. You will understand the different access control systems and how they should be implemented to protect the system and data using the different levels of confidentiality,...
See More on CourseraBest States For a Control Center Operator
Some places are better than others when it comes to starting a career as a control center operator. The best states for people in this position are New York, Alaska, Connecticut, and Virginia. Control center operators make the most in New York with an average salary of $69,729. Whereas in Alaska and Connecticut, they would average $64,595 and $63,967, respectively. While control center operators would only make an average of $62,348 in Virginia, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.
1. Alaska
$64,595
Avg. Salary
2. Pennsylvania
$60,684
Avg. Salary
3. Rhode Island
$57,461
Avg. Salary
How Do Control Center Operator Rate Their Jobs?
Top Control Center Operator Employers
Most Common Employers For Control Center Operator
| Rank | Company | Average Salary | Hourly Rate | Job Openings |
|---|---|---|---|---|
| 1 | Florida Power & Light | $112,972 | $54.31 | 6 |
| 2 | Northwestern Mutual | $97,340 | $46.80 | 5 |
| 3 | Inter-Con Security Systems | $91,767 | $44.12 | 4 |
| 4 | U.S. Bank | $88,068 | $42.34 | 9 |
| 5 | MITRE | $83,465 | $40.13 | 7 |
| 6 | Universal Protection Service | $77,963 | $37.48 | 6 |
| 7 | Northrop Grumman | $75,935 | $36.51 | 4 |
| 8 | ManTech | $71,365 | $34.31 | 7 |
| 9 | SpaceX | $66,204 | $31.83 | 4 |
| 10 | Aerospace Testing Alliance | $57,420 | $27.61 | 5 |