Control center operator demographics and statistics in the US
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Control center operator demographics by:
Control center operator gender statistics
27.1% of control center operators are women and 72.9% of control center operators are men.
- Male, 72.9%
- Female, 27.1%
Control center operator gender ratio
| Gender | Percentages |
|---|---|
| Male | 72.9% |
| Female | 27.1% |
Control center operator gender pay gap
Women earn 92¢ for every $1 earned by men
Male income
$82,882
Female income
$76,378
Control center operator gender ratio over time
This data breaks down the percentage of men and women in control center operator positions over time. Currently, 27.1% of control center operators are female.
Control center operator gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 71.44% | 28.56% |
| 2011 | 73.95% | 26.05% |
| 2012 | 71.40% | 28.60% |
| 2013 | 75.60% | 24.40% |
| 2014 | 75.48% | 24.52% |
| 2015 | 72.13% | 27.87% |
| 2016 | 71.77% | 28.23% |
| 2017 | 71.88% | 28.12% |
| 2018 | 74.93% | 25.07% |
| 2019 | 77.83% | 22.17% |
| 2020 | 83.34% | 16.66% |
| 2021 | 72.91% | 27.09% |
Control center operator related jobs gender ratio
| Job title | Male | Female |
|---|---|---|
| Control Center Operator | 73% | 27% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Control center operator demographics by race
The most common ethnicity among control center operators is White, which makes up 50.7% of all control center operators. Comparatively, 21.2% of control center operators are Hispanic or Latino and 14.3% of control center operators are Black or African American.
- White, 50.7%
- Hispanic or Latino, 21.2%
- Black or African American, 14.3%
- Asian, 7.1%
- Unknown, 6.0%
- American Indian and Alaska Native, 0.7%
Control center operator race
| Control center operator race | Percentages |
|---|---|
| White | 50.7% |
| Hispanic or Latino | 21.2% |
| Black or African American | 14.3% |
| Asian | 7.1% |
| Unknown | 6.0% |
| American Indian and Alaska Native | 0.7% |
Control center operator race and ethnicity over time
See how control center operator racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Control center operator race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 62.25% | 12.29% | 4.90% | 16.56% |
| 2011 | 63.93% | 13.18% | 5.16% | 14.55% |
| 2012 | 59.66% | 13.12% | 4.65% | 17.48% |
| 2013 | 59.86% | 12.41% | 5.63% | 17.33% |
| 2014 | 60.58% | 11.62% | 5.37% | 17.53% |
| 2015 | 56.12% | 14.96% | 5.36% | 17.76% |
| 2016 | 58.81% | 14.50% | 5.07% | 16.92% |
| 2017 | 58.17% | 11.20% | 5.05% | 20.69% |
| 2018 | 55.50% | 13.19% | 5.36% | 20.32% |
| 2019 | 57.24% | 13.25% | 5.45% | 18.80% |
| 2020 | 53.97% | 13.72% | 5.51% | 21.74% |
| 2021 | 50.69% | 14.29% | 7.09% | 21.19% |
Control center operator wage gap by race
According to our data, unknown control center operators have the highest average salary compared to other ethnicities. Asian control center operators have the lowest average salary at $72,333.
| Ethnicity | Salary |
|---|---|
| Unknown | $91,006 |
| White | $85,441 |
| Black or African American | $85,401 |
| Asian | $72,333 |
| Hispanic or Latino | $81,424 |
Average control center operator age
See how the average age of control center operators varies based on ethnicity and gender.
Male
Female
Control center operator age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 23 | 22 |
| Unknown | 22 | 22 |
| Asian | 23 | |
| Hispanic or Latino | 22 | 22.5 |
| White | 22 | 21 |
| American Indian and Alaska Native | 20 |
Control center operator age breakdown
The average age of control center operators is 20-30 years years old, representing 73% of the control center operator population.
Control center operator age breakdown
| Control Center Operator Years | Percentages |
|---|---|
| 40+ years | 2% |
| 30-40 years | 9% |
| 20-30 years | 73% |
Control center operator educational attainment
The most common degree for control center operators is bachelor's degree, with 41% of control center operators earning that degree. The second and third most common degree levels are associate degree degree at 32% and associate degree degree at 15%.
- Bachelor's, 41%
- Associate, 32%
- High School Diploma, 15%
- Master's, 4%
- Other Degrees, 8%
Control center operators by degree level
| Control center operator degree | Percentages |
|---|---|
| Bachelor's | 41% |
| Associate | 32% |
| High School Diploma | 15% |
| Master's | 4% |
| Other Degrees | 8% |
Control center operator jobs you might like
Control center operator wage gap by degree level
According to the data, control center operators with a Bachelor's degree earn more than those without, at $81,509 annually. With a Associate degree, control center operators earn a median annual income of $69,468 compared to $55,268 for control center operators with an High School Diploma degree.
| Education | Salary |
|---|---|
| High School Diploma or Less | $55,268 |
| Bachelor's Degree | $81,509 |
| Some College/ Associate Degree | $69,468 |
Control center operator employment statistics
Most control center operators work for a private in the technology industry.
Company size where control center operators work
Below, you can see the size of companies where control center operators work.
Control center operator jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 6% |
| 50 - 100 employees | 11% |
| 100 - 500 employees | 19% |
| 500 - 1,000 employees | 7% |
| 1,000 - 10,000 employees | 25% |
| > 10,000 employees | 32% |
Control center operator jobs by company type
Employees with the control center operator job title have their preferences when it comes to working for a company. For instance, most control center operators prefer to work at private companies over public companies.
Control center operator jobs by sector
| Company type | Percentages |
|---|---|
| Education | 3% |
| Public | 31% |
| Private | 57% |
| Government | 9% |
Control center operator jobs by industry
The most common industries for control center operators are technology, manufacturing and professional.
Control center operator industry statistics
| Industry | Percentages |
|---|---|
| Fortune 500 | 14% |
| Manufacturing | 11% |
| Technology | 11% |
| Professional | 10% |
| Government | 8% |
| Utilities | 8% |
| Retail | 6% |
| Energy | 5% |
| Media | 4% |
| Transportation | 3% |
| Finance | 3% |
| Health Care | 3% |
| Telecommunication | 3% |
| Education | 3% |
| Automotive | 1% |
| Construction | 1% |
| Start-up | 1% |
| Non Profits | 1% |
| Real Estate | 1% |
| Agriculture | 1% |
Control center operator turnover and employment statistics
Control center operator unemployment rate over time
The unemployment rate for control center operators between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Control center operator unemployment rate by year
| Year | Control center operator unemployment rate |
|---|---|
| 2010 | 4.55% |
| 2011 | 2.32% |
| 2012 | 2.19% |
| 2013 | 3.56% |
| 2014 | 2.07% |
| 2015 | 1.38% |
| 2016 | 1.79% |
| 2017 | 1.95% |
| 2018 | 1.38% |
| 2019 | 1.10% |
| 2020 | 2.68% |
| 2021 | 1.35% |
Average control center operator tenure
The average control center operator stays at their job for 1-2 years, based on the 1,056 control center operators resumes in Zippia's database.
Control center operator tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 15% |
| 1-2 years | 37% |
| 3-4 years | 17% |
| 5-7 years | 14% |
| 8-10 years | 5% |
| 11+ years | 12% |
Foreign languages spoken by control center operators
The most common foreign language among control center operators is Spanish at 65.2%. The second-most popular foreign language spoken is Vietnamese at 8.7% and French is the third-most popular at 8.7%.
- Spanish, 65.2%
- Vietnamese, 8.7%
- French, 8.7%
- Swahili, 4.3%
- Carrier, 4.3%
- Other, 8.8%
Control center operator languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 65.2% |
| Vietnamese | 8.7% |
| French | 8.7% |
| Swahili | 4.3% |
| Carrier | 4.3% |
| Other | 8.8% |
